酒店英语1PPT课件

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酒店英语1教学课件Unit 8 Laundry Service

laundry services
Unit 8 Laundry Service
Section A :Warming up
Are you familiar with the following clothing? Identify the following pictures,
Using the words or phrases below.
L: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry charge.
G: That sounds quite reasonable. I hope there’ s no damage at all. L: Don’ t worry, sir. The Laundry Department has wide experience in
to collect it. G: Yes, I have. L: Please leave it in the laundry bag behind the bathroom door. G: OK. I will. L: Please notify in the laundry list whether you need your clothes ironed, hand-
Unit 8 Laundry Service
Section C: Dialogues
Dialogue 1 Explaining How to Get Laundry Service
L=laundry attendant G=guest L: Excuse me, Mr. Bellow. Have you got any laundry? The laundryman is here

酒店英语-unit-1PPT课件

me to book them a triple room for October 9th.
J:Just a minute, please. I’m sorry, sir. We’re fully booked
up on that date.
S:Oh, that’s too bad.
J:I’m sorry, we’re rather full at the moment. Can I
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S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价钱为人民币每晚380元的临街单人间｡我的名字是简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
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Dialogues
J=Jane (Receptionist) S=Stephen Nobel (Guest)
Dialogue 3
We Are Fully Booked 客房已满
J:Room Reservations. Good morning. May I help you?
S:Yes, I have some friends coming to China and they want

酒店英语PPT课件(共3章)第一章Front Office(前厅部)

Names of the smaller sections in Responsibilities of each section in the How to address the staff
the front office
front office
working in different sections
13. division 14. operator 15. reservationist
Project 1
/dɪ'pɑːtmənt/ /ˌɪntərˈækt/ /ˈvɪzəbl/
/trænˈzækʃn/ /straɪk/
/ɪm'preʃn/ /'kɒnsieəʒ/ /ˌrezə'veɪʃn/ /rɪ'sepʃənɪst/ /'kʌrənsi/
operator
Project 1
Exercises
Fill in the following form according to the passage.
Names of the smaller sections in Responsibi How to address the staff
入住登记
目录
Task 6 Serving in the Business Center and
Executive Lounge 商务中心和行政酒廊服务
Task 8 Settling Guest Complaints
处理客人投诉
Task 5 Exchanging Foreign Currency
兑换外币
single room twin room family room deluxe suite

酒店英语一ppt

Concierge services
The Concierge can assist with any requests or information you may need during your stay
04
Hotel Catering English
Western Restaurant English
Chinese Restaurant English
Recommended dishes: Familiar with the dishes on the menu, able to recommend suitable dishes based on the customer's taste and needs, and provide corresponding introductions and explanations.
Ordering service: Familiar with the dishes on the menu, able to accurately describe the characteristics and flavors of each dish, and provide ordering suggestions.
Express checkout
The front desk staff should be able to handle express checkout to ensure a smooth and effective process for guests in a timely manner
Hotel English 1
CATALOGUE
目录
Basic knowledge of hotel English Hotel front desk English Hotel Room English Hotel Catering English English for other hotel services

酒店英语(课堂PPT)

在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Exห้องสมุดไป่ตู้use me，
但是不可以直接称呼boy或girl.
.
4
基本待客英语
• 基本句型
➢ May I ...? ➢ Could you ...? ➢ Would you ... ? ➢ Shall I ... ?
.
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回答
• 要麻烦客人或是拒绝客人的要求
I am afraid I can’t do that. Excuse me, sir. Please let me pass.
• 道歉
I am very sorry for the delay. I am very sorry for the inconvenience. I would like to apologize for the mistake.
Shall I draw the curtains? Shall I draw you a map? Shall I make the reservation for you?
.
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招呼语
• Good morning. 中午之前 • Good afternoon. 中午至下午六点以前 • Good evening. 下午六点过后
hotelbusinessenglishhotelbusiness在酒店里所使用的英语会话基本上是属于商业英语与日常生活会话中所使用的英语略有不同较注重礼节
酒店英语
English for Hotel Business
.
1
概述
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。

酒店英语课程课件

Guests rooms already reserved 接待有预订客人
(R: receptionist G: guest)
R: G: Yes, my wife and I have booked a double room. My name is Smith. R: G: Yes, that’s right. R: G: Is it necessary to fill in? R:
• G: Can you give us a room with a street view? • R: • G: That doesn’t sound expensive. I’ll accept it. But will you add service charge and government tax? • R: • G: Thank you. Where can I find a bellboy? • R: • G: Thank you. • R:
Guests rooms already reserved 接待有预订客人
(R: receptionist G: guest)
R: Good afternoon. What can I do for you? G: Yes, my wife and I have booked a double room. My name is Smith. R: Mr. Smith, just a minute please. Yes Mr. Smith, a double room is reserved under your name by China International Travel service. According to our record, you’ll be staying here until 18th of this month. G: Yes, that’s right. R: Would you please show me your passport? (R: Would you please fill in the registration card? Excuse me, Mr. Smith, you have forgotten to fill in your passport numbers. G: Is it necessary to fill in? R: Yes, sir. The hotel in China requires ever guest to fill in his passport number.)

酒店英语-At-the-hotelppt课件

breakfast voucher 早餐券
1 New words & notes
key card 钥匙卡
1 New words & notes
American Express 美国运通卡
1 New words & notes
room service 客房送餐服务
1 New words & notes
turn-down service 铺床服务 room maid 酒店打扫人员
1 New words & notes
laundry service 洗衣服务
1 New words & notes
laundry bag 洗Байду номын сангаас袋
1 New words & notes
sofa bed 沙发床
1 New words & notes
bath 浴室
buffet restaurant 自助餐厅
Dialog reading(1)
Read dialog 1 and try to find out the questions Wang Mei asks when she reserves the hotel rooms.
Dialog reading(1)
❖ How can we find the hotel after we arrive?
A local guide will be meeting you at the airport and there will be a car or shuttle bus pick-up service, which is free of charge.

酒店英语一ppt

5、I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
6、I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！
节日快乐
• Happy birthday! • 生日快乐！ • Happy new year! • 新年快乐！ • Merry Christmas! • 圣诞快乐！ • Have a nice holiday! • 假日快乐！
告别欢送语
• Goodbye! See you! 再见 • Thank you for coming! 谢谢您的光临！ • Goodbye and thank you for coming. 再见，谢谢您的光临。 • Thank you for staying in our hotel!
请问洗手间在哪儿？ W: Sure,Please follow me.
请跟我来。
不明白客人意思时
1、Pardon. 对不起，请再说一遍，好吗？ 2、Pardon me? 对不起？ 3、I beg your pardon? 对不起请再说一遍好吗？ 4、Could you repeat that, please? 请您重复一遍好吗？
W: Thank you for your compliments. 谢谢赞美。
当要对客人表示歉意时
• Excuse me. 打扰一下。 • I am sorry. 我很抱歉。 • Sorry to interrupt you. 很抱歉打断您！ • Sorry to have kept you waiting. 让您久等了 • I'm Sorry about this.

酒店英语1教学课件Unit 1 reservation

Hotel English 1
Unit 1 Reservation
Objectives:
After finishing this unit, you will be able to:
1 name different room types in English
2
make reservations for guests
Hotel : Shanghai International Hotel Room Type : deluxe suite Name of Guest : Bellow Telephone of Guest: 13960897323 Date of Arrival : May 26th Date of Departure: May 28th
Section C: Dialogues
Dialogue 1 Group Reservation
R=receptionist G=group leader R: Good afternoon, sir. Welcome to Beijing Shangri-la
Grand Hotel. What can I do for you? G: Good afternoon. I’m John Smith from Shenghua Trading
Company. I’ d like to reserve 10 double rooms for five days. R: For which dates? G: From May 23rd to 27th. R: One moment please. I!ˉll check our reservation record.
Unit 1 Reservation

新职业英语1酒店英语--Unit 1ppt课件

酒店英语
Unit 1 Reservation
１
reservation
n. 预订
Readingon?
您做过预订吗？
eg. I need to confirm my reservation. 我需要确认我的预订。
酒店英语
Unit 1 Reservation
Suggested Answers
From Task 1 and 2, now I know eight room types.
They are single room, double room, TWB (twin beds room with private bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior suite.
酒店英语
Unit 1 Reservation
１
Reading
Central Reservation System
“ The Internet is becoming more and more important for hotel bookings. However, I wouldn’t say overall it is going to increase our bookings. We have to be aware of it because it’s a different method of the way guests can book,” the sales manager John from one five-star hotel says. “So, we have to make sure we are offering the right rates, at the right time and in simple English, so that everyone around the world can understand, as now it is not just travel agents accessing the hotel information, it’s somebody sitting at home.”

酒店英语PPT课件

12
• 让我看一下预定单 • Let me check the reservation list. • 您打算这住几晚？ • How long do you intend/plan to
stay at this/our hotel? • 您房间号是多少？ • What is your room number, sir?
• What’s the charge for a single room per night?
• How much do you charge for a single room per night?
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你能告诉我您的姓名吗？
• Could you give me your name, please? • May I have your name, sir (madam)? • Could I have your name, please? • What’s the name, sir?
一下信息页。 • I need your signature here , please? • 我需要您在这签字
15
CHECK OUT
• The rent of your room will be paid by your host company while extra services should be at your expense.
酒店英语培训
1
酒店分类
• 商业性酒店 • Commercial Hotel • 长住型酒店 • Resident Hotel • 度假型酒店 • Resort Hotel • 会议型酒店 • Convention Hotel • 赌场酒店 • Casino Hotel
• 一星级酒店 • One-star Hotel • 二星级酒店 • Two-star Hotel • 三星级酒店 • Three-star Hotel • 四星级酒店 • Four-star Hotel • 五星级酒店 • Five-star Hotel

酒店英语课件unit

Replace the used towels with new ones
Refull the toys as needed
03
Provide cleaning services
1
Check and replace the lines and pillowcases
2
Check and replace the matress covers
03
English for Hotel Catering Services
Restaurant reservation service
01
Reservation Procedure
02
Greeting the customer and inquiring about the reservation
03
Confirming the reservation details such as date, time, party size, and special requests
Restaurant reservation service
• Providing the customer with confirmation of the reservation and possible cancellation policy
Checkout service
Checkout Procedure
Greet the guest and present the bill
Collect payment and process any necessary refunds or adjustments
Checkout service
Functional delivery of the ordered items to the guest's room

中职教育-酒店英语(北大版)课件：Unit 1 Hotel and Careers.ppt

Slide 4 of 15
Additional common features found in hotel rooms are a telephone, an alarm clock, a television, a safe, a mini-bar with snack foods and drinks, and facilities for making tea and coffee. Luxury features include bathrobes and slippers, a pillow menu, twin-sink vanities, and jacuzzi bathtubs. Larger hotels may provide additional guest facilities such as a swimming pool, fitness center, business center, childcare, conference facilities and social function services.
Slide 10 of 15
Global Reading Questions
▪ What is a hotel in its narrowest sense? ▪ What services can a hotel offer today? ▪ How to distinguish full-service hotel from limited-
e.g. Her father had found an outlet for his ambition in his work.
Slide 7 of 15
▪ cite v.
quote or mention 引用 e.g. She cites a favourite poem by George Herbert. cite an example 举例 e.g. You'd better cite an example to prove your opinion.

酒店英语ppt

B: I’d like to have a chocolate pudding. A: Sure. A chocolate pudding. Your chocolate pudding, ma’am. Please enjoy. B: OK. May I have the bill? I’d like to settle the bill. A: Sure. Here you are. How would you like to make payment? B: In cash. A: ￥450. B: Here you are. A: Thank you.
组员
余媛陈斯敏张佩欣肖佩微梁嘉麟彭丹
A:On the 2nd floor.And in the 1st drawer of the dresser,you’ll find a brochure with full information about our hotel . B:I see .Here’s something for you. A:That’s nice of you.Is there anything else I can do for you? B:No,thank you. A:I’m always at your service.Good-bye .
Part5
Housekeeping
B:guest梁嘉麟
A:clerk陈斯敏
A: Housekeeping. May I Help you? B: Can you send someone to Room 335 to pick up my laundry? A: Sure. Wait a minutes, ma’am. (Knocking at the door) A： Housekeeping, May I come in? B: Come in, please. The laundry is in the laundry bag. A: Thank you. Ma’am. Please fill in the laundry form. We’ll deliver it to your room by tomorrow noon.

HotelEnglishConcierge酒店英语-礼宾服务ppt课件

case
箱子
baggage
行李
carry-on
手提行李箱
shoulder bag 挎包
suitcase
衣箱；手提箱
belongings
物品；财物
article
物品
wallet
钱包
handbag
手提包
backpack
背包
精品课件
Listen to the sentences, repeat and translate
精品课件
Lesson 2 我可以带您去您的房间了吧？ May I Show You to Your Room?
Talking to the Guest 情景会话 Bellboy: Good morning, sir. Guest: Good morning. Bellboy: May I show you to your room
精品课件
此课件下载可自行编辑修改，供参考！感谢您的支持，我们努力做得更好！
精品课件
精品课件
Your turn to try now.
Listen to the words and repeat.
comb
梳子
razor
剃须刀
soap
肥皂
astray
烟灰缸
wardrobe
衣柜
television
电视
mirror
镜子
plug
插头
air-conditioner 空调
看 =show sb sth. My pleasure.=(It’s) my pleasure.=You’re
welcome. =Not at all.
精品课件

酒店英语1教学课件Unit7 Complints Settlement

G: When I complained to the room service waiter, he didn’t seem to be listening to me. He was just staring at me.
III. Suppose you are a front office supervisor, a guest in your hotel complains to you about the damage done to her dress. Her dress shrank in the washing. How will you deal with the complaint? Discuss with your partners.
but it was finally served at 8:00 p.m. M: I’m terribly sorry to hear that.
This is quite unusual. I’ll look into the matter at once. G: What’s more, I ordered my beefsteak to be prepared well done, but this one
R: I’m terribly sorry to hear that. I’ll send a room attendant to clean your room right
now. She’ll bring clean towels for you. We do apologize for the inconvenience.
Suggested answers: First ,listen to the guests carefully and patiently, and ask

酒店英语-课件-unit one -secretarial services

sign v.签名 Signature n. 签名 Every musician has a specific signature or a logo.
t
Commonly-used sentences
dark adj. 深色的 darkness 黑暗 On the left, on the right Out of ink 没有墨 out of stock 没有货了 Guarantee 保证 Marriage does not guarantee happiness.
酒店英语
刘霞
Unit 1 secretarial services
刘霞Biblioteka Main idea： How
to copy document for the guests
How
to send a fax for the guests
New words and expressions
enlarge v. 放大 narrow 缩小 Jam traffic jam 交通阻塞 Line up with``` 与· · · 对齐，排队 Reduce 减少 allow sb. To do sth. Can you allow me to tell him the truth?

Be out of order 坏了 My watch doesn’t work. This laptop isn’t working. Fix repair 修理 Rate 费用 charge, service charge 服务费 Save 保存 It has helped companies save billions

Classic dialogue