im_chapter7_2008
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Turban 2008
Instructor’s Manual
Chapter 7
E-Supply Chains, Collaborative Commerce, and Corporate Portals Learning Objectives
Upon completion of this chapter, you will be able to:
1.Define e-supply chain and describe its characteristics and components.
2.List supply chain problems and their causes.
3.List solutions to supply chain problems provided by EC.
4.Describe RFID supply chain applications.
5.Define c-commerce and list its major types.
6.Describe collaborative planning and Collaboration, Planning, Forecasting and Replenishing
(CPFR), and list the benefits of each.
7.Discuss integration along the supply chain.
8.Understand corporate portals and their types and roles.
9.Describe e-collaboration tools such as workflow and groupware.
Content
Boeings Global Supply Chain for the Dreamliner 787
7.1E-Supply Chains
7.2Supply Chain Problems and Solutions
7.3Key Enabling Supply Chain Technologies: RFID and RuBee
7.4Collaborative Commerce
7.5Collaborative Planning, CPFR, and Collaborative Design
7.6Supply Chain Integration
7.7Corporate (Enterprise) Portals
7.8Collaboration-Enabling Tools: From Workflow to Groupware
Managerial Issues
Real-World Case: Sysco – Excellence in Supply Chain Management Through Business Process Innovation and Web-Enabled Systems
Answers to Section Review Questions
Section 7.1 Review Questions
1. Define the e-supply chain and list its three major parts.
A supply chain that is managed electronically, usually using Web technologies.
2. Describe success factors of e-supply chain management.
These factors include the ability to see collaboration as an asset, information visibility,
speed/quality/customer service, and tight integration.
3. List the eight processes of e-supply chains.
These include replenishment, e-procurement, monitoring, inventory management, collaborative planning, collaborative design, e-logistics and the use of B2B exchanges/supply webs.
4. List the major e-supply chain management infrastructures and enabling tools.
These include extranets, intranets, corporate portals, workflow systems and groupware.
5. Discuss the differences between efficient and market-responsive supply chains. Offer specific examples where each would be most applicable.
Efficient supply chains focus on the reliable delivery of stable products (food and oil). Responsive supply chains focus on availability at the time of need for a larger variety of products (fashion and technology).
Section 7.2 Review Questions
1. Describe some typical problems along the supply chain.
Some problems include missed deliveries/improper inventories and quality problems.
2. Describe the reasons for supply chain-related problems.
There are several potential reasons, but many center on the lack of communication and trust.
3. Describe the bullwhip problem.
The bullwhip effect is when large fluctuations in inventories along the supply chain occur, resulting from small fluctuations in demand for finished products.
4. Describe the benefits of information sharing along the supply chain.
The major benefit is an improvement in the overall functioning of the supply chain – better communication provides more information for better planning.
5. List some EC solutions to supply chain problems.
These solutions come in the areas of order taking, order fulfillment, payment, inventory planning and collaborative commerce.
Section 7.3 Review Questions