广交会客人问题例举及应答

广交会客人问题例举及应答
一、外贸流程方面
1质检
What is your process of quality control?
RE：According to ISO ,from incoming material to finished goods ,we have professional personals responsible for inspections and guarantee every product before selling is well reserved in good condition
How many professional personals in charge of quality?
RE：According to ISO ,from incoming material to finished goods ,we have professional personals responsible for inspections and when our order is big and in busy season we try to assign new skillful inspectors from other factory
2商检
About inspection,is it can be approved easily?
RE：We have the import and export right and we keep on the record in Inspection Department.So take it easy pls.
Who can be the party for inspection?And how can we handle the disputes?
RE：For the purpose of mutual benefits,everything will be OK for you .
3付款方式和保险
What is the payment you give us?
RE：According to our company regulations ,T/T & L/C at sight are accepted,And if you have another solution on your situations,we would like to consider it carefully
4包装
Can i have a look at the packagings?
RE：Yes,my pleasure.Packagings are standard export style and safe.
I need a new style pack design,OK?
RE：New style pack design is so good
5汇率
What is your exchange for us?
RE：
6交货期和港口
Delivery time??
RE：aDeposit 15-20days
二、工厂信息
1建立时间地址城市
When do you produce scooter?
RE:
2面积
What is your measure of area
RE：
3人员
How many people in your factory
RE：100
4设备
Can i have a image of your production equipments and facilities RE：
5经营范围
Do you deal with other products?
RE：
6信誉度×
What is your reputation
RE：
7产能
What is your production capacity
RE：2000-3000per day
8管理结构
Can i learn your management structure
RE：
9质量管理标准
What is you standards of your quality management
RE：
10人员培训
Do you have training for your staff
RE：
三、产品信息（已有产品）
1认证
What is your certificate for the products?do you have CE(EN71)
RE：1.this one ,....and his one CE is approved ,and about Item // if you insist we can make it for you
RE：2.about Item // certificate will not be passed
2安全性
Is it safe ?
RE：Take it easy ,We performed several experiments for it
3规格尺寸
Can i see the spec.
RE：
4种类
Do you have the other scooters ?I take some ,let me show you
RE：It is great and will be sold well.About production workmanship ,our technicians will study it carefully for you ,so can I have more info and send it to our department?
Are they your newest products?
RE：
5特点
Can you tell me something different from other items
RE：
6质量
What is the quality
RE：we strictly implement the government regulations and laws,furthermore we have our own rules for different customers
7数量
What is quantity for 20FT(40FT)
RE：
I want to give you a try order,500pcs,how about it?
RE：I think it will be OK,however according to our regulations I need to ask my manager
8MOQ
What is your MOQ
RE：1000pcs or 20FT
9价格（出厂价含税和不含税价FOB价ＣＩＦ价数量折扣税率）
Can you give me EXW tax included tax not included FOB CIF discount
RE：
10颜色
How many color for this Iterm?
RE：
11材料处理工艺
What is the workmanship for it?
RE：for alu it is Oxidation for steel Spray
12保证和售后服务
What is the warranty you give us?
RE：
13配件
What is the accessories?
RE：
Can you give us more free accessories
RE：for every product it has enough if you insist I can ask my manager
四、产品更改（按客户定制）
1价格调整幅度
Your price is so high,can you reduce some or give us some discount?
RE：
2零部件更换
I want PU wheel ,and tell me a good price
RE：
3零部件修改
I want a long deck can you produce?
RE：
4包装贴纸颜色设计
RE：
五、成交方式
工厂样品
Is the sample free for us?
RE：You are so cute however according to our regulation it is nor allowed but you are so sincere I
can ask my manager
客户给样
Can you produce this(show some pics)? Time ?price?
RE：
客人要求进一步确认
I want to confirm it with our tech-dept.
RE：
客户给产品技术资料
I want to give you further info about our design,can you tell me mold or not ? Time ?price?
RE：
六、商业规则和习俗遵守（中大型公司和不同国家地区）
七、市场
1终端客户类型（年龄身高操作使用注意事项）
Do you have adult scooter
RE：
Can you show me how to use it?
RE：
Can you show me how to unfold and fold it?
RE：
Are they safe?
RE：we strictly implement the government regulations and laws,and Take it easy ,We performed several experiments for it
2主要出口地
What your main export places
RE：
3合作过的客户
Do you cooperate with some big customers
RE：
4终端市场反应
Are they sold well?
RE：。