四级英语测试题

Part ⅡReading PassageQuestions 1 to 5 are based on the following passage.When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’sclaims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means theconsumer may use to gain satisfaction.A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up”the his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable tophone or write the complaint in a letter.Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather thanby making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear”is better than “This stereo does not work”.The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights.1. When a consumer finds that his or her in it, thefirst thing he or she should do is to ____.A) complain personally to the managerB) threaten to take the matter to courtC) write a firm letter of complaint to the store of purchaseD) show some written proof of the purchase to the store2. How can a consumer make his or her complaint more effective,according to the passage?A) Explain exactly what is wrong with the item.B) Threaten to take the seller to court.C) Make polite and general statements about the problem.D) Avoid having direct contact with the store manager.3．According to the passage, which of the following is suggested as thelast alternative that consumers may turn to?A) Complain to the store manager in person.B) Complain to the manufacturer.C) Write a complaint letter to the manager.D) Turn to the Consumers’Rights Protection Organization for help.4．The phrase “live up to”in this context means ____.A) meet the standard ofB) realize the purpose ofC) fulfill the demands ofD) keep the promise of5．The passage tells us ____.A) how to settle a consumer’s complaint about a faulty itemB) how to make an effective complaint about a faulty itemC) how to avoid buying a faulty itemD) how to deal with complaints from customersPart ⅢVocabulary and StructureDirections: There are 30 incomplete sentences in this part. For each sentence there are four choices marked A), B), C) and D). Choose the ONE answer that best completes the sentence. Then mark the corresponding letter on the Answer Sheet with a single line through thecenter.6. There was a large crowd of demonstrators ____ against the war.A) protecting B) preservingC) protesting D) prosecuting7. I’m afraid I will have to ____her invitation to the party.A) refuse B) refuteC) ignore D) decline8. He can’t start the car because the battery has ____.A) run up B) run downC) run over D) run off9. This design is ____ that one.A) more superior toB) far superior thanC) more superior thanD) far superior to10. I wondered what her ____ to the news would be.A) impression B) reactionC) comment D) opinion11. She shouldn’t have stood in a queue; she ____ her underground ticketfrom the machine.A) has got B) must have gotC) could have got D) got12. Don’t worry. ____ that you will be treated equally.A) I’ll look forward to itB) I’ll try my utmostC) I’ll be on the alertD) I’ll see to it13. The author is going to ____ his play for television.A) add B) adoptC) adapt D)adjust14. I’m afraid I can’t ____ you ____; you’ll have to go to a hotel.A) put ...up B) pick ... upC) pull ... up D) wake ... up15. The guests said that they wouldn’t mind ____.A) to have a little light musicB) having a little light musicC) have a little light musicD) if they have a little light music16. He ran quickly to the classroom, two books ____ under his arm.A) to be hold B) heldC) were held D) holding17. We must try our best to lower the cost of our products. Otherwisethe high cost will ____ our profit.A) cut off B) cut inC) cut short D) cut into18. Tom is not very clever, but he is the most ____ pupil in the class.A) industrious B) indulgentC) industrial D) indifferent19. No sooner had he arrived home ____ he was asked to start another journey.A) when B) thanC) then D) until20. Young children easily ____ words that their parents frequently use.A) put up B) turn upC) bring up D) pick up21. Only when you have obtained all the information about it ____ cometo a sound judgment.A) you can B) you willC) would you D) can you22. American women were ____ the right to vote until 1920 after manyyears of hard struggle.A) ignored B) neglectedC) denied D) refused23. All ____ is a continuous supply of the basic necessities of life.A) what is neededB) the thing neededC) which is neededD) that is needed24. The factory has ____several workers because of the drop in sales.A) laid off B) laid outC) laid aside D) laid down25. There were no tickets ____ for Friday’s performance.A) applicable B) approachableC) attainable D) availablePart ⅣShort Answer QuestionsDirections: In this part there is with five questions or incomplete statements. Read the passage carefully. Then answer the questions orcomplete the statements in the fewest possible words.Researchers have established that when people are mentally engaged, biochemical changes occur in the brain that allow it to act more effectively in cognitive areas such as attention and memory. This is trueregardless of age.People will be alert and receptive if they are faced with information that gets them to think about things they areinterested in. And someone with a history of doing more rather than less will go into old age sound than someone who has not had an activemind.Many experts are so convinced of the benefits of challenging the brain that they are putting the theory to work in theirown lives. “The idea is not necessary to learn to memorize enormous amounts of information,”says James Fozard, associate director of the National Institute on Aging. “Most of us don’t need that kind of skill. Such specific training is of less interest than being able to maintain mental alertness.”Fozard and others say they challenge their brains with different mental skills, both because they enjoy them and because they are sure that their range of activities will help the way their brainswork.Gene Cohen, acting director of the same institute, suggests that people in their old age should engage in mental andphysical activities individually as well as in groups. Cohen says that we are frequently advised to keep physically active as we age, but older people need to keep mentally active as well. Those who do are more likely to maintain their intellectual abilities and to be generally happierand better adjusted. “The point is, you need to do both,”Cohen says.“Intellectual activity actually influences brain-cell health and size.”Questions: (注意：答题尽量简短，超过10个词要扣分)。