外贸英文书信精品文档

Unit 11 Claim
Lesson 56 Sending replacement Dear Sirs, Your letter of July 8 complaining about the pens supplied to your
order No.45454 has caused us a good deal of concern. We are nevertheless very glad that you brought the matter to our notice. We ourselves have since tested a number of pens from the production batch you refer to and agree that they are not perfect. The defects have been traced to a fault in one of the machines and this has now been put right. We are arranging to send you 156 pens to replace the unsold balance 150. Please return them to us by the first available steamer, carriage forward. The 6 extra pens we are sending you without charge will enable you to provide free replacement of any further pens. Yours faithfully,
EGLISH BUSINESS LETTER
外贸英文书信
Claim An Overview
Main points:
A demand by an insured party(投保的一方) on the insurer(保险商) for payment under an insurance policy.
Claim An Overview
Methodology
Convey positive message Structure
1)Thank you for your correspondent dated… 2)We have done something as you told us… 3)We wish further cooperation would go on…
Unit 11 Lesson 57 Claim
Agent’s Complaint of Poor Quality Goods
Dear Sirs,
Since I last wrote to you on 15th May, I have received your consignment of woolen piece goods shipped by s.s. “Flying Cloud” and regret to report that it is not of the quality and colour of the sample piece I sent you .Not only is the cloth supplied of poorer quality, but it is also of a lighter shade and when I passed it to my customers they at first refused to accept it. It was only after much persuasion that they agreed to take with an allowance of 5% of the quoted price.
Unit 11 Claim
Lesson 54 Insurance Claim Dear Sirs, Our order No.4567 When the S.S. “Prince” arrived at Singapore on 16 June, it was noticed that one
I hope to be able to send you further orders shortly, but must ask you to make sure that there is no repetition of the difficulties to which these two and some earlier consignments have given rise. I cannot always hope to be successful in selling goods that are not exactly as ordered.
Unit 11 Claim
Lesson 55 Complaint of Defective Goods Dear Sirs, We have recently a number of complaints from customers about your
fountain pens. The pens are clearly not giving satisfaction, and in some cases we have had to refund the purchase price. The pens complained about are part of the batch of six hundred supplied to our order No.45454 of Jan.9. This order was placed on the basis of a sample pen left by your representative. We have ourselves compared the performance of this sample with that of a number of the pens complained about, and there is little doubt that many of them are faulty; some of them leak and others fail to write without making blots The complaints received relate only to pens from the batch referred to. Pens supplied before these have always been satisfactory. We are therefore writing to ask you to accept return of the unsold balance, amounting to 150 pens in all, and to replace them by pens of the quality our earlier dealings with you have led us to expect. Yours faithfully,
Claim An Overview
Key Terms
claim n. 索赔，索赔要求。 搭配动词1：lodge, raise,Байду номын сангаасfile, put in, make, issue, lay, register, render, enter, bring up, set up, file a claim 。 常用句型：lodge a claim against(间用with或on或upon)sb.for sth. e.g. We file a claim against you for the short delivery of 145 lbs 。搭配动词 2：accept, admit a claim 同意索赔，entertain 受理，dismiss驳回， reject拒绝，relinquish, withdraw撤回，settle 解决，waive放弃，a claim。claim v.t. to claim US$10.000, to claim a compensation of US$10,000, to claim US$10,000 for damage, to claim US$10,000 on the goods(对该货), to claim US$10,000 from the underwriters(保险公司) 。 to claim (a compensation of )... from sb. for sth. e.g. We should claim US$10,000 from you for the loss caused by improper packing. complain v.i. 申诉。complain to sb. of sth， make(lodge, lay )a complaint against
I am enclosing my account sales for this consignment and also for the blue serge shipped by s.s “Wusih” at the beginning of May, together with a draft for ￡3.872. as already explained in my letter of 15th May, this serge was also unsatisfactory and compelled us to sell at a 5% discount. There have also been complaints on a number of other occasions.
side of case No.7 containing the “Fish” Typewriters was split. We therefore had the case opened and the contents examined by a local insurance surveyor in the presence of the shipping company’s agents. The case was invoiced as containing ten typewriters, eight of which were badly damaged. We enclose the surveyor’ report and the shipping agent’s statement. As you hold the insurance policy we should be grateful if you would take the matter up for us with the insurers. Eight replacement typewriters will be required. Please arrange to supply these and charge to our account. We hope no difficulty will arise in connection with the insurance claim and thank you in advance for your trouble on our behalf. Yours faithfully,