酒店服务礼貌英语用语

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饭店服务英语三百句

Thank you for coming. Wishing you a great day.
桑拿按摩服务
欢迎词
询问需求
介绍服务
预约服务
礼貌送客
Welcome to the sauna and massage room. May I help you?
What kind of massage do you prefer, Swedish or deep tissue massage?
03 前厅服务英语
预订服务
总结词：掌握常用预订句型，能够顺利帮客人完成预订。
详细描述
1. 确认客人需求：使用礼貌用语，询问客人姓名、房间类型、入住时间和离店时间。
2. 提供房间类型：根据客人需求推荐合适的房间类型，并告知价格和优惠政策。
3. 确认预订信息：重复客人的预订信息，并请客人确认。
4. 提供联系方式：礼貌地告诉客人预订已经完成，并留下自己的联系方式，以便客人随时联系。
常用语句
1. May I have a reservation for two at 8 pm tonight?2. I need to cancel my reservation for four at 7 pm tomorrow.3. I have a reservation under the name of Smith.
电话总机服务
总结词：提供高效、准确的电话总机服务，确保客人需求得到及时解决。
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详细描述
1. 接听电话：礼貌地接听电话，并询问客人需求，如转接、留言等。
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2. 提供帮助：根据客人需求提供相应的帮助，如联系相关部门、安排车辆等。

酒店管理英语

学酒店管理的常用英语，口语，礼貌用语Welcome to our hotel. 欢迎光临。

Can I help you?我能帮你忙吗？What kind of room would you like, sir?先生，您要什么样的房间？Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。

Enjoy your stay with us.希望您在我们这里住的愉快。

酒店基础礼貌服务用语1 礼貌地与客人打招呼及称呼客人，表示你对他们的热情欢迎:—“早上好，小姐/先生。

”“Good morning, madam/sir.”—“下午好，小姐/先生。

”“Good afternoon, madam/sir.”—“晚上好，小姐/先生。

”“Good evening, madam/sir.”﹡客人喜欢听你称呼他的姓氏，因此尽可能常用，如：“王先生，陈小姐，李太太”等。

—“很高兴再次见到您（欢迎再次光临），王先生。

”“Nice to see/ meet you again, Mr. Wang.”或与客人互相寒暄：—“您今天好吗？”“How are you ( today)?”—“我很好，谢谢，你呢？”“I’m fine, thank you, and you?”nbsp;“很好，谢谢您？”“I’m very well, /I’m fine, too. Thank you.”※ Useful Words and Expressions:1) Sir 2) Madam 3) Miss 4) Ms 5) meet 6) Good morning/ afternoon/ evening!7) Glad / Nice to …8) How do you do? /How are you ?2 主动向客人提供帮助:—“我可以帮您吗？”“May I help you?”/What can I do for you ?﹡尽量为客人多做一点：—“还有什么需要我帮您吗？”“Is there anything else I can do for you?”※ Useful Words and Ex pressions:1) May /Can I …?2) If you need my help, just call me please.3 记住一些能讨人喜欢的言词:—“谢谢。

酒店礼貌用语英语音标

礼貌用语先生/女士，您好！欢迎光临！请问有预定吗？请问哪个包厢的？请问您几位？请问坐大厅还是坐包厢？这边请，小心地滑，小心台阶！请坐。

请问喝什么茶水？请问可以点菜了吗？这是我们的菜牌请过目。

请问喝点什么酒水饮料？这是您点的酒水请过目。

请问可以打开吗？请用小毛巾！小心烫手！打扰一下，帮您上道菜/打扰一下帮您换个烟缸/打扰一下，帮您换个骨碟/打扰一下，帮您斟酒水/打扰一下邦您斟茶水。

您的菜已上齐请慢用。

请问您点的主食可以上了吗？这是我们酒店为您赠送的果盘请慢用。

好的，请稍等，谢谢，不客气，马上来，不好意思。

让您久等了，这是找您的零钱请收好/这是您的发票请收好。

请带好随身物品。

慢走，谢谢光临/欢迎下次光临！Sir/Madam, how are you? Welcome to our hotel（həuˈtel）! Would you kindly（ˈkaɪndli）inform（inˈfɔ:m）us whether you have a reservation（ˌrezəˈveiʃən）, which room has been（bɪn）booked and how many people there are? Will you sit in the hall（hɔ:l）or in the room? Come this way, please. Be careful and watch the steps(step). Please sit down. What would you like to drink? Are you ready to order(ˈɔ:də) now? Here are our menus(ˈmenju:). What would youlove to drink? Here is your beverage(ˈbevəridʒ). Can I open it? Please use towel(ˈtauəl). Be careful, it is hot(hɔt). Excuse me, have a dish, change an ashtray, change a plate/ Excuse me, have a drink, refill([ˈri:fɪl) the tea. Your dish(diʃ) is all here. Can the main(mein) dish be placed (pleisis)now? Please enjoy(inˈdʒɔi) the fruit(fru:t) we present(ˈprezənt) as free(fri:) of charge([tʃɑ:dʒ). OK, please wait a minute(ˈminit). Thank you. You are welcome. It will be ready soon(su:n). We are sorry. We are sorry to keep you waiting so long. Here is your change(tʃeindʒ)/ Here is your receipt(riˈsi:t). Please take away all your goods(ɡuds). Goodbye, you are welcome to come again.。

酒店英语服务礼貌用语

酒店英语Hotel English第一章日常英语（Daily English）1、称谓语：（单独用，常放句后）先生（Sir）小姐（Miss）太太/女士（Madam）（何姓一起使用）XX先生（Mr. X）XX小姐（Miss. X）太太（Mrs. X）2、问候语：早上好/下午好/晚上好（Good morning /afternoon / evening）(初次见面打招呼) （Q：How do you do?）(A：How do you do?)(已相识之间的问候) （Q：How are you?）（A：Fine, thank you.）3、欢迎语：欢迎光临我们宾馆/餐馆。

（Welcome to our hotel./restaurant.）欢迎您来这里用餐。

（Welcome to have meals here）见到您很高兴。

（Nice to meet you.）4、致谢用于及答语：谢谢您！（Q：Thank you）乐意效劳（A：You are welcome./It’s my pleasure）谢谢您的光临/好意/提醒（Thanks for your coming./kindness./reminding.）5、道歉用语及回答：对不起。

（Q：I’m sorry.）不用介意。

（A：Don’t mention it./Never mind./ That’s all right.）打扰您了。

（Sorry to disturb you!）对不起让您久等。

（Sorry to have kept you waiting）6、听不清客人的话：请您再说一遍好吗？（Pardon?/ I beg your pardon?）您能说慢一点儿吗？（Would you please speak a little more slowly?）7、①对不起，我的英语不是很好，请稍等，我叫另一个人来帮助您。

I’m sorry, but I only speak a little English. Wait a moment, I will get someone to help you.②我去叫经理过来，他非常乐意帮您。

酒店客房英语教学服务用语

HK Service English服务用语问候语1、Good morning ,sir(madam) 早上好,先生(小姐)。

2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们。

3、Good evening ,miss Price晚上好,普莱丝小姐。

4、How are you today ,Mr. Brown ?你今天好吗?布朗先生.。

5、I’m quite well ,thank you. 我很好,谢谢你。

6、Hs good to see you again ,sir(madam)再次见到你真快乐,先生(小姐)。

7、Nice to meet you ,sir. 见到你真快乐，先生.。

8、Are you Mrs. Best? 你是贝丝特夫人吗?9、You must be professor Ford. 你一定是福特专家。

10、May I know your name, sir(madam)?我可以懂得你旳名字吗?先生(小姐)。

11、Here’s a letter for you ,Dr white.怀特医生,这儿有你旳一封信。

12、you’re wanted on the phone, Captain Smith.史密斯船长,有你旳。

13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐。

14、May I be of service to you, Mr. Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ? 请坐，小姐。

提供协助7、May I help you ?18、Can I help you? 我能帮你吗?19、What can I do for you ? 我能为你作什么?20、May I take your bag for you?我可认为你拿你旳手提包吗？21、May I help you with your suitcase?我能帮你拿你旳箱子吗？22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗？23、Thank you very much. 非常感谢24、Thanks for the trouble . 麻烦你了25、It’s very kind of you? 你真是太好了26、No, thanks. 不用了，谢谢感谢语及应答27、You’re welcome. 欢迎你28、Not at all. 不用谢29、That’s all right. 没关系30、Don’t mention it. 别提了31、It’s my pleasure. 这是我旳荣幸表达欢迎32、Welcome ,sir(madam).欢迎光顾，先生（小姐）33、Welcome to our hotel ,sir (madam).欢迎光顾我们酒店，先生（小姐）34、Welcome to our western restaurant.欢迎来我们西餐厅35、We’re glad to have you here.我们很快乐你来到之儿36、I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).道歉37、I’m sorry, sir (madam).对不起,先生(小姐).38、I’m very sorry. 非常抱歉.39、I’m sorry to trouble you. 对不起打扰你了.40、I’m sorry to have taken so much of your time.对不起占用你太多时间了.41、I’m sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupting you.原谅我打挠你了.43、I hope you’ll forgive me.我但愿你能原谅我.对道歉语旳应答44、It doesn’t mater. 没关系.45、It’s nothing. 没什么.46、Never mind. 别放在心上.47、That’s nothing. 没什么.48、Don’t bother about that. 别再想它.49、Don’t worry about it. 别紧张.50、Don’t apologize, It was my fault. 别道歉,这是我旳错(二) 客房服务常见用语1．Housekeeping．May I come in？我是客房旳，可以进来吗？2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．假如您乐意，目前就可以打扫。

酒店英语服务礼貌用语

酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。

以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。

1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。

星级酒店服务用语中英文对照版

一、预定1、上午/下午/晚上好，我能为您做些什么？Good morning / afternoon/ evenig, May I help you?2、请问您一共有多少人来用餐？How many presons are there in you party,Sir/Madam?How many gicests are coming?3、请问您几点到？What time would you like to arrive?4、请问您贵姓？May I have your name,please?5、可以留下您的联系方式吗？May I take your telephone number,please?6、请问您有什么需求需要我们做准备的？Is there anything specis you would like us to prepore?7、如果您有什么要求，请通知我们。

If you have further requiements,please let us know.8、恐怕我们餐厅给您留座到晚上8：00。

I'm afraid that we only can guarantee the table before 8:00in the evening.二、迎宾1 、上午好，欢迎光临。

Welcome to our restanrant.2、我能为您做些什么？May I help you?3、请问您是否有预定？Do you have a reservation?4、请问您一共有多少人来用餐？How many persons5、请这边走/请跟我来。

This way please/Follow me,please.6、先生，您看见在这里可以吗？Would you like to sit here,sir?7、您是愿意靠窗户坐还是靠门坐呢？Which do you prefer,by the window or near the door?8、您对这张餐桌还满意吗？Is this table fine with you?9、这是您的菜单，先生。

酒店基本服务用语中英文

酒店基本服务用语一、欢迎和问候语：1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。

2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很高兴见到您。

3) How are you ? 您好吗？Fine , thanks. And you ? 好的，谢谢。

您呢？4) Welcome to our hotel (restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。

5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。

6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。

(客人刚入店时)I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。

(客人在饭店逗留期间)I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。

(客人离店时)7) Have a goodtime ! 祝您过得愉快！二、电话用语8) I’m Shangshui Hotel, Front Desk.. Can I help you ?山水大酒店，前厅。

需要帮助吗？9) Sorry , I’ve dialed the wrongnumber. 对不起，我拨错号了。

10) May I speak to your GeneralManager? 能和你们总经理说话吗？Speaking.我就是。

11) Sorry. He is not in at themoment . 对不起，他现在不在。

Would you like to leave amessage ? 您要留口信吗？12)Pardon ?对不起，请再说一遍好吗？I beg yourpardon ?对不起，请再说一遍好吗？三、祝贺语13)Congratulations! 祝贺您！14) Happybirthday! 生日快乐！15) Happy New Year! 新年快乐！16) MerryChristmas! 圣诞快乐！17) Have a nice holiday! 节日快乐！18) Wish you every success! 祝您成功！四、答谢和答应语19) Thank you (very much). 谢谢您(非常感谢) 。

饭店服务员英语服务用语

饭店服务员英语服务用语在餐厅工作的服务员是饭店的重要一环，他们需要使用流利的英语与顾客进行沟通，提供专业的餐饮服务。

下面是一些常用的英语服务用语，供服务员参考：1.迎接顾客–Welcome to our restaurant! 欢迎光临我们的饭店！–How many in your party? 请问您几位？–Would you like a table by the window? 您想要靠窗的座位吗？2.菜单点餐–Have you decided what you’d like to order? 您已经决定好想要点什么了吗？–Can I take your order now? 我现在可以帮您点餐吗？–Would you like any appetizers or drinks to start? 您想要先来点前菜或饮料吗？3.上菜和确认–Here is your dish. Enjoy your meal! 这是您的菜，请慢用！–Is everything to your satisfaction? 请问这道菜合您的口味吗？–Can I get you anything else? 您还需要其他什么吗？4.结账–Are you ready for the bill? 您准备好付账了吗？–How would you like to pay? 您想要如何支付？–Thank you for dining with us. 感谢您光顾！5.客户反馈–Did you enjoy your meal? 您的用餐体验如何？–Is there anything we can improve upon? 有什么地方需要改进的吗？–Your feedback is valuable to us. 感谢您的反馈。

以上是一些在饭店工作时常用的英语服务用语，服务员需要灵活运用这些用语，提供优质的服务，让顾客感到满意。

酒店基础礼貌服务英语

• — “很高兴为您效劳。”“It is my pleasure.”
• ※ Useful Words and Expressions: • 1) Welcome .
• 2) That’s all right. • 3) It is my pleasure.
四、打扰客人之前，要提示客人
• — “打扰了……”“Excuse me…” • 这个情形可能包括诸如：打断客人谈话，为客
• 当你对客人的询问不肯定时：
• — “对不起，我不太确定。如果您能等一会，我马上去查找。”
• “Sorry, I am not sure. If you wait a minute, I’ll try to find out.”
十三、当你请求客人做某事时：
• — “您可以（在这里签名）吗？” “Could you (sign here)?”
• — “请稍等一会儿。”“Just a moment, please./Wait a minute, please.”
• — “我一会儿就来。”“I will be back in a moment.” • ﹡再返回客人身边时，对久等的客人说抱歉： • — “对不起，让您久等了。”“Sorry to have kept
十二、礼貌地回应客人的请求或询问
※当你能满足客人要求时，要马上采取行动：
• — “好的，小姐/先生，我马上拿给您。”
•
“Certainly, madam/sir. I will get it right
away.”
• — “是的，小姐/先生，我马上帮您处理。”
•
“Yes, madam/sir. I will take care of it at
ahead.” • — “请向右转/左转。”“Please turn right /

酒店常用服务英语

常用的服务用语1、欢迎光临welcome to our restaurant!2、这边请Come this way please.3、请问您想要喝点什么饮料？What would you like to drink?4、您喜欢喝点什么酒？What wines would you like to drink?5、我可以撤掉这个盘子吗？May I take away this dish?6、我会马上把菜送过来。

I will get you food straight away.7、这是我们这里的特色菜。

It is a speciality or our kitchen.8、很抱歉，让您久等了。

I am very sorry to keep you waiting.9、没关系，很乐意为您效劳。

Not at all, I am always glad to help you.10、请问还需要些什么？What else would you like?11、很抱歉，打扰您了。

I am sorry to disturb you.12、小心，这汤很烫。

Take care, the soup is rather hot.13、您是用筷子还是刀叉呢？Would you like to use chopsticks or thefork and knife?14、希望您吃的满意。

I hope you have enjoyed you meal.15、对不起，我问准确便马上告诉您。

Sorry, I will let you know whenI make sure.16、打扰一下，帮您换个碟子好吗？Excuse me, may I change a dishfor you?17、这是您的找零。

Here you are, and keep the change.18、请问您要哪一种果汁？Which kind of juice would you prefer？19、您要什么蔬菜？What kinds of vegetables do you have?20、希望能再次见到您。

服务人员英语礼貌用语句

服务人员英语礼貌用语句 Revised final draft November 26, 2020服务人员英语礼貌用语30句1．早晨好。

中午好。

晚上好。

Goodmorning/afternoon/evening. 2．欢迎您光临我们饭店。

WelcometoourHotel. 3．旅游愉快吗 Didyouhaveanicetrip 4．我是接待员/服务员。

Iamreceptionist.(waiter／waitress)． 5．需要我帮忙吗 Whatcanldoforyon 6．请稍等一会儿。

Justamoment,please. 7．很高兴为您服务。

Iamalwaysatyourservice 8希望您在这里住得愉快。

Ihopeyouwillenjoyyourstaywithushere. 9．对不起，给您添麻烦。

Iamverysorrytohavecausedyousomuchtrouble. 10.如果您需要什么帮助，请及时告诉我。

Justletmeknowifthereisanything.Icandoforyou. 11．这边请。

Thisway，please． 12.请走这边。

Wouldyoucaretostepthisway，please 13．不客气。

Youarewelcome／“Notatall／It“smypleasure． 14.为宾客服务是我们的荣幸。

It“sourpleasuretoserveourguests 15．您先请。

请跟我来。

Afteryou．Followme,please. 16．对不起，我马上就过来。

Excuseme，Iwillbewithyouinaminute.． 17．能告诉我您的姓名吗 Maylhaveyourname 18．对不起，止您久等了； Sorrytohavekeptyourwaiting. 19．您能填一下这张表吗 Wouldyoupleasefillinthisform 20．您如何付账，是现金还是信用卡Howareyougoingtopay，incashorbycreditcard 21．对不起，我能进来吗Excuseme，maylcomein 22.一直往前走。

酒店服务礼貌英语用语

酒店服务礼貌英语用语酒店服务礼貌英语用语(Knocking at the door.)(敲门。

))May I come in?我可以进来吗?Come in,please.请进。

Please don't come in.请不要进来。

Just a moment(a minute),please.请稍等一下。

I'm sorry to disturb you.May I clean the room,sir?对不起打扰你了，我来打扫一下房间好吗?All e in,please.好的，请进来。

Please clean it when I am out.我马上要出去，请等一会儿打扫。

May I change the water of the thermos now?我现在可以换水吗?Yes,please.请换吧。

Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?下午我有几位朋友来访，请给加些热水瓶和茶杯。

Well,we'll send tea into the room when the visitors come.好，客人来访我们会端茶进来的。

By the way,is there any mail for me?顺便一下，有我的邮件吗?No.If there is,I'll give it to you in time.没有。

如果有的话，我会及时给你送来的。

Why did you come in without my permission?你为什么没经我允许就进来了?It's my negligence.I beg your pardon.我疏忽了，请你原谅。

I come and make the bed.Shall I do it now or later?我来做夜床，你看是现在做还是等会儿做?Since you have come,you may do it now?既然来了，现在就做吧。

服务英语

服务英语一、称呼语1、先生Sir / Mr2、夫人、太太Madam二、问候语1、您好！欢迎您到我们酒店How do you do ! Welcome to our hotel.2、早上好，3、先生，4、您好吗？Good morning, Sir. How are you?5、晚上好，6、夫人，7、真高兴在这里又见到您Good morning, madam, It’s nice to see you have again.8、很好，9、谢谢Very well, thank you10、欢迎光临/住在我们饭店Welcome to our hotel / guest-house11、欢迎您来这里用餐Welcome you to have dinner in our restaurant.希12、望您在这里过得愉快Have a good time in our hotel.13、祝您在这里过得愉快wish you a most pleasant stay.14、再见，15、先生，16、谢谢您的光临goodbye, sir, and think you for coming.17、再见，18、太太，19、我们希20、望再见到您Goodbye, madam, and we look forward to seeing you again.21、祝您一路平安!Have a nice trip!22、祝您旅途愉快!Wish you a pleasant journey!23、为您服24、务感到荣幸You’re most welcome.25、有您在这里很愉快It’s a pleasure to have you.26、感谢您在我们饭店下榻Thank you for your staying in our hotel.三、道歉语1、感谢您的提议Thank you for your advice.2、对不3、起，4、那是我的过失I’m sorry, It’s my fault.5、对不6、起，7、让您久等了Sorry to have kept you waiting.8、很抱歉I’m sorry about this.四、征询语1、您有什么事？Can I help you?2、我能为您做些什么？What can I do for you?3、先生，4、请稍5、等一会儿Would you wait just a moment, sir6、请让我看一下您的护照（证件）好吗？Could I have your passport, please7、我能为您干点什么？Is there anything I can do for you?8、可以Of course/ Certainly9、不10、用谢You are welcome.11、乐意为您效劳It’s my pleasure.五、指路用语1、一直向前Go straight on.2、上楼/下楼Go upstairs / down stairs3、在二（三）楼It’s on the second (third) floor.4、顺这条走廊走，5、左手最后一扇门Go down this passage, the last door on your left.6、这边走去电梯This way to the lift.7、在大门入口旁Next to the main entrance.8、请这边走Please come this way.六、在前台1、请填一下这张表Please fill in this from.2、您打算在这儿住几天？How long will you be staying here?3、请在这张纸上签名，4、好吗？Would you please sign on this paper.5、您预定过吗？Have you a reservation?6、您能告诉我您名7、字怎么拼写吗？Could you spell your name, please?8、给您房间钥匙Here is your room key.9、这是您的账单Here is your bill.10、那一共是380美元That’s $380 altogether. ($: Dollars)11、请去那边账台付款Please pay at the cashier’s desk over t here.12、你们收旅行支票吗？对，13、当然收，14、先生Do you take traveler’s checks? - yes, of course, sir.15、我很抱歉，16、太太，17、但是我想您能理解的I’m sorry, madam, but I’m sure you’ll understand.18、非常对不19、起，20、先生，21、我们的房间已满，22、您试一下昆山宾馆I’m very sorry sir, were booked solid pe rhaps you could try the kunshan hotel.七、在客房1、我想请您帮我换一下这个枕头，2、这个脏了。

英语口语酒店口语口语考试常用礼貌用语服务用语

常用礼貌用语、服务用语(1)称谓用语称谓用语Madam 太太太太 Gentleman 先生先生Lady 夫人、女士夫人、女士(2)欢迎语欢迎语Welcome to our hotel．欢迎您光临我们宾馆。

欢迎您光临我们宾馆。

Welcome to our restaurant．欢迎您来这里进餐。

欢迎您来这里进餐。

I hope you'll enjoy your stay here．希望您在这里生活愉快。

．希望您在这里生活愉快。

(3)问候语问候语How do you do! 您好! Good morning．早上好。

早上好。

Good afternoon．下午好晚上好。

．下午好 Good evening．晚上好。

Long time no see. How are you? 多日不见，您好吗 (4)祝贺语祝贺语I wish you a happy holiday! 祝您节日愉快! Merry Christmas ! 圣诞愉快! Happy New year ! 新年快乐! (5)告别语告别语Good bye! 再见! Good night! 晚安! See you tomorrow．明天再见。

明天再见。

Pleasant journey! 祝您旅途愉快。

祝您旅途愉快。

Have a good trip! 一路平安! Hope to see you again．欢迎您再来! (6)征询语。

征询语。

What can I do for you? 我能为您做些什么吗? Is there anything I can do for you? 需要我帮您做些什么吗? Is there anything else? 您还有别的事情吗? Will it trouble you? 这会打扰您吗? Would you like…? 您喜欢…吗? Would you want…? 您需要…吗? Would you mind if I…? 如果您不介意的话，我可以…吗? Please speak slowly．请您讲慢点。

服务人员英语礼貌用语30句

??服务人员英语礼貌用语30句1．早晨好。

中午好。

晚上好。

Good?morning/afternoon/evening.???2．欢迎您光临我们饭店。

???Welcome?to?our?Hotel.????3．旅游愉快吗？??????Did?you?have?a?nice?trip????4．我是接待员/服务员。

???I?am?receptionist.??(waiter／waitress)．???5???6???7???8???9???10.???11???12.????13???14.???15???16???17???18．对不起，止您久等了；???Sorry?to?have?kept?your?waiting.???19．您能填一下这张表吗????Would?you?please?fill?in?this?form????20．您如何付账，是现金还是信用卡????How?are?you?going?to?pay，in?cash?or?by?credit?card? ???21．对不起，我能进来吗????Excuse?me，may?l?come?in????22.?一直往前走。

向左转、向右转。

???Go?straight?ahead．Turn?left,turn?right.???23．您可以坐这部电梯到客房；???You?may?go?to?your?room?by?this?elevator.．???24．我马上为您查一下。

???Let?me?have?a?cheek?for?you.???25．请坐。

???Take?a?seat．please．???26．我来为您指路。

???I“ll?show?you?the?way·???27．祝您旅途愉快。

???Have?a?good?trip???28．祝您生意兴隆。

???I?wish?you?a?good?business．???29.after before钟dark美味的end 终点fullyhalf help帮助know meet认识月meal 餐number数字name名字night夜晚nice美好的now现在的on在…之上order点单pardon原谅，重复point点percent百分比past过去的pleasure愉快，荣幸quarter一刻，季度regulations规章report报告right对的，右边的room房间second秒，第二stay停留same一样的season季节sweet甜的sour酸的salty咸的signature签名sign信号，签side边see看见service服务step脚步，台阶smoke烟，抽烟sir先生tell告诉table桌子this这个that那个turn转弯tour旅行today今天tomorrow明天time时间too也…taste 品尝，品位terrible糟糕的take拿，取upstairs上楼week星期weekend周末way路worry担心will将…wait等待welcome欢迎weather天气yesterday昨天year年2)Greetings问候Howdoyoudo!Goodmorning/afternoon/evening! Howareyou(doing)?Nicetomeet/seeyou! WelcometoHongfuHotel!Hereyouare.给您。

酒店服务常用英语口语

酒店服务常用英语口语1. Good morning/evening.Reservation. May I help you?早上好/晚上好，这里是XXX酒店客房预订部，请问需要什么帮忙吗？2. What can I do for you?我能为您帮什么忙吗？3. Hold on line, please. Could you please hold on?请稍等（电话中）请稍等，好吗？4. Could you wait a minute, please?请稍等，好吗？5. Are you with a company?您是公司预订吗？6. May I know you departure date?请问您的离店日期是哪天？7. How long will you stay with us?请问您住几天？8. How many people are there in your party?您们一共几个人？9. That will be four nights.四个晚上。

10. May I know the arrival date, please?请问哪天入住？11. Is it just for tonight?请问只住今天一晚吗？12. When do you check in?请问您什么时候入住？13. Would you like a single room or a double room?请问你想订单人间还是双人间？14. What kind of room would you like/prefer?请问您喜欢什么样的房间？15. Would you please tell me your full name, please?请问您的全名是？16. And your address, please?请问您的地址？17. May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是？May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？18. We have a single available for those dates.我们还有一些单人间可以接受预订在那个时间段。