酒店英语培训

02
Clear and decide communication
The ability to express ideas clearly and effectively in English
03
Fluent speaking
The ability to speak fluently in English with guests and colleagues
Role playing and simulation exercises
Realistic scenarios
Role playing and simulation exercises provide learners with the opportunity to practice in realistic scenarios, simulating real world interactions and challenges
Collaborative learning
Case analysis of involvement group work, promoting collaborative learning and sourcing learners to work together to find solutions
Brand reputation
Improve the hotel's reputation among guests and the wider community through excellent English speaking service
Байду номын сангаас
03
Customer satisfaction
Enhance customer satisfaction levels by improving high quality
Hotel English Training
目 录
• Training objectives • Training content • Training methods • Training evaluation • Training effectiveness tracking and
improvement
Enhance employee service awareness
Guest oriented service
Instill a strong sense of guest oriented service among employees, ensuring they are always ready to serve and satisfy guests' needs
Offline training often includes practical exercises and simulations, providing learners with the opportunity to apply their knowledge in a real world setting
04 Training evaluation
English proficiency test before and after training
要点一
English proficiency test
Before the training starts, conduct an English proficiency test on employees to understand their English foundation and weak points.
and complaints from guests
Farewell and thank you
03
Property ways to bid Farewell and express grace to
dividing guests
Hotel Service Process English
Front desk services
01 Training objectives
Improve employee English communication skills
Speaking ability
Train employees to speak English fluently and clearly, including promotion, introduction, and vocabulary
Online training is accessible to a wider audience, as it does not require learners to be present at a specific
location
Offline training
Face to face interaction
Listening comprehension
Improve employees' ability to understand and react to English speaking guests' requests and feedback
Conversational skills
Teach employees to initiate and maintain effective communication with guests in English
Attention and etiquette
Train employees to exhibit a positive attitude and professional etiquette when dealing with guests in English
Service standards
Increase employees' awareness of hotel service standards and procedures, ensuring their delivery quality service consistently
English phrases for handling reserves, room allocation, and other front desk services
Housekeeping services
English expressions for room cleaning, making up beds, and other Housekeeping tasks
Community building
Offline training can help build a sense of community among learners, as they have the opportunity to meet and interact with each other outside of the classroom
03 Training methods
Online training
Flexibility
Online training provides flexibility in terms of time and location, allowing learners to access the course materials
Sales and marketing
English language skills for promoting hotel services, products, and events
Finance and accounting
English language proficiency for handling financial transactions and accounting tasks
Enhance the overall image of the hotel
01 02
First impression
Ensure that employees' English communication skills reflect positively on the hotel's image, creating a good first impression for guests
Increased confidence
Role playing can help learners gain confidence in their ability to communicate effectively in different situations
Case analysis
Problem solving
01
Basic expressions for welcoming guests, including check
in, check out, and handling requests
Communication with guests
02
Conversational English for handling inquiries, requests,
Offline training allows for face to face interaction between the trainer and learners, following a more personal learning environment
Practical application
Case analysis teachers learners to identify and analyze problems, following critical thinking and decision making skills
Real world relevance
Case studies are based on real world scenarios, providing learners with relevant examples to consider and learn from
Laundry and dry cleaning services
English language proficiency for handling laundry and dry cleaning requests from guests
Professional English for hotel departments
Improved communication skills
These exercises help learners improve their communication and interpersonal skills, which are critical in the hospitality industry
Human resources
English phrases for handling employee recruitment, training, and development
English communication skills
01
Active listening
The ability to listen attentively and understand guest needs and requests
service in English, leading to positive word of mouth referrals
and repeat business
02 Training content
Common English Speaking in Hotels
Greeting and welcome
at their convention
Cost effective
It is generally less expense than offline training, as it limits the need for travel and accommodation expenses
Accessible