人教版(新课程标准)选修七Unit4Sharing投诉信课件

Sentence and phrase bank
I'm one of your customers. I'm writing to make a complaint about your goods.
To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn't receive them until yesterday. Besides, to my disappointment, the computer I received isn't the one I ordered. If you refer to my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some pages missing. Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books?
I feel bad to complain but I am afraid that I have to do so for the terrible flight experience on BA793 on February 28th 2018.
The reasons for my dissatisfaction are all as follows. First of all, the flight was delayed 7 hours, which made it impossible for me to attend an important meeting in my homeland. What's more, when I boarded the plane, it 's time for lunch. However, your company didn't provide us with the meal, which was totally different from what you have promised. Then, I was angry and disappointed to find that my check-in luggage was broken and the suitcase could not move as smoothly as before. What was worse, your company even didn't give me an explanation.
meeting in my homeland. What's more, when I boarded the plane, it 's time
for lunch. However, your company didn't provide us with the meal, which
was totally different from what you have promised. Then, I was angry and
Complaints
1.The bus was delayed for one hour.
Justifications
A) You claim it is safe for children over 18 months.
2. I asked the waiter to change another dish, but he didn’t change it.
1.The bus was delayed for one hour, which made it impossible for me to attend a lecture in my school on time. Result
2.I asked the waiter to change another dish, but he didn’t change it. Much to
1).航班延误了7小时 2).登机后的不愉快经历 3).托运的ter A
I am writing to complain about the terrible flight BA793 which I took to
return to China on February 28th 2018.
4. My 2-year-old daughter cut herself on the toy in spite of the fact that you claim it is safe for children over 18 months. False advertisement
Sentence and phrase bank
reason for writing
First of all, the flight was late for seven hours. What's more, when I was
in the plane, I found it very dirty and noisy. Finally, my check-in luggage
assure this will not happen again. Looking forward to your reply.
your expectation and closing remarks
Letter B
I feel bad to complain but I am afraid that I have to do so for the terrible
50% of refund and a letter of apology. I will be grateful if you can take my
complaints and requirements into consideration.
your expectation
Task Two
Match the complaints with the justifications. Add appropriate linking words if needed.
I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
Phrase Bank
be disappointed with...; be far from satisfying; take... seriously; make up for; draw the attention of...; give due attention to...
disappointed to find that my check-in luggage was broken and the suitcase
could not move as smoothly as before. What was worse, your company even
didn't give me an explanation. complaints and justifications
flight experience on BA793 on February 28th 2018. reason for writing
The reasons for my dissatisfaction are all as follows. First of all, the flight
was delayed 7 hours, which made it impossible for me to attend an important
I believe that you are not generally careless like this but I would like your
assurance that something like this will never happen again. Besides, I prefer
4. My 2-year-old daughter cut herself on the toy.
D)Much to my anger, he said to me in a rude manner that he was too busy to change it for me.
Task One
was broken when I got it back.
complaints
It is highly appreciated if you could give me a reasonable explanation
and a refund of the ticket. And I hope you should improve your service and
3. I found my check-in luggage was broken.
B) It made it impossible for me to attend a lecture in my school on time.
C)For example, the suitcase which was newly bought out of shape, and its handle was broken.
I believe that you are not generally careless like this but I would like your assurance that something like this will never happen again. Besides, I prefer 50% of refund and a letter of apology. I will be grateful if you can take my complaints and requirements into consideration.
my anger, he said to me in a rude manner that he was too busy to change it
for me.
Feeling
3. I found my check-in luggage was broken. For example, the suitcase which was newly bought out of shape, and its handle was broken. Example
How to Write a Letter of Complaint
投诉信是写信人对产品或服务表示不满的信件。常用 于消费者的利益受损、正常生活和工作收到干扰等令人烦恼 的事情。
Task One
假设你是李华，于2015年3月3日搭乘国外某航空公司航班 (flight number BA793) 回国，旅途的糟糕经历令你很不愉快， 现请用英文给该航空公司写一封投诉信。 信件要点包括： 1.陈述写信原因； 2.投诉内容：