SixSigmaGeneralView英文
合集下载
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
1.7 incorrect operations per week
One short or long landing every five years
68 wrong prescriptions per year
One hour without electricity every 34 years
Focus of Six Sigma
Passion + Execution = Fast and Lasting Results
Six Sigma is a Vision
The Vision of Six Sigma is to delight customers by delivering world-class quality products through the achievement of Six Sigma levels of performance in everything we do.
20,000 lost articles of mail per hour
Unsafe drinking water for almost 15 minutes each day
5,000 incorrect surgical operations per week
Two short or long landings at most major airports each day
Six Sigma Focus
Delighting the Customer through Flawless Execution
Rapid Breakthrough Improvement Advanced Breakthrough Tools that Work
Positive and Deep Culture Change Real Financial Results
– Makes neglect dangerous Computing resources
– Makes application possible
99% Good is Not Good Enough
5,000 incorrect surgical procedures each week
Six Sigma System - Black Belts
Black Belts lead improvement efforts on projects chosen by their Champions
➢ Dedicated resource of highly skilled, trained and focused individuals
Targeting those critical areas and designating improvement efforts as Six Sigma Black Belt projects
Selecting Black Belts from among the best people to work on the projects--full time
What does a 6 sigma process look like ?
m
Average Deviation from Mean
1
p(d)
123 45 6
T
USL
3
This is a 6 Sigma Process
Six Sigma - Practical Meaning
99% Good (3.8 Sigma)
Six Sigma – Six Sigma Enables Breakthrough Level Improvement!
Six Sigma Breakthrough Strategy • Trained & Dedicated individuals • Analytical Expertise • > 70% Improvement per project
✓
Focus is on fixing the causes using these tools -
Y=F(X)
➢ Utilizes problem solving tools provided through Training and MiniTab statistical software (DOE, FMEA, etc.)
200,000 wrong drug prescriptions each year
No electricity for almost seven hours each month
99.99966% Good (6 Sigma)
Seven articles lost per hour
One unsafe minute every seven months
Monitor
Control
If we are so good at X, why do we constantly test and inspect Y?
Focus on X rather than Y, as done historically
*
Strategy of Six Sigma
Identifying critical aspects of the business with problems or opportunities for improvement
KPIV
Y=
f (X)
KPOV
To get results, should we focus our behavior on the Y or X?
Y
X1 . . . XN
Dependent
Independent
Output
Input-Process
Effect
Cause
Symptom
Problem
Ensuring these people have the time, tools, and resources they need to succeed
➢ Includes 4 months of extensive Six Sigma training (4 weeks classroom, 12 weeks execution)
SixSigmaGeneralVi ew英文
Learning Objectives
The Need for Six Sigma Six Sigma - Vision, Philosophy and Statistical Method Breakthrough Strategy and Focus of Six Sigma Six Sigma System - Black Belts, Green Belts and Management
Why Implement Six Sigma Now?
“Nothing New” – Most of the Six Sigma tools have been around for decades – Neglected due to difficulty and discipline
BUT Worldwide competition
Six Sigma is a Statistical Method
Know what’s important to the Customer (CTQ’s)
Reduce defects
Center around target
Reduce Variation
Breakthrough Strategy
➢ Some Black Belts are selected to perform Green Belt training
Six Sigma System - Green Belts
Green Belts are the professional, salaried employees, including managers, who are not Champions or Black Belts. They have key roles in deploying Six Sigma.
20,000 lost articles of mail each hour
No electricity for almost 7 hours each month
Unsafe drinking water for almost 15 minutes each day
Where Does Industry Stand?
1
2
3
4
5
Sigma Scale of Measure
6
7
Six Sigma View of Quality
100% Inspection Inefficient Management involvement is KEY Focus on the Process Continuous Improvement is a Philosophy of Doing Business Reduction of Variation
Six Sigma is a Philosophy
The Philosophy of Six Sigma is to apply a structured, systematic approach to achieve breakthrough improvement across all areas of our business.
PPM
1,000,000 100,000 10,000 1,000 100 10 1
IRS - Tax Advice (phone-in)
(140,000 PPM)
Restaurant Bills
Doctor Prescription Writing
Payroll Processing
••
Order Write-up
✓
Rigorous selection criteria... among the best people on
their site
➢ A Black Belt performs 4 to 6 projects per year with a minimum of 2 years assignment commitment
Time in Years
Improvement
Standard Approaches • Current Tools • Kaizen • Lean Manufacturing • Re-engineering • Typical TQM
1
2
3
4
The problem with continuous improvements as the onlBUT loses the game.
✓
Results in up to $1M savings/year/Black Belt
➢ The BB ensures that the specific process (sequence) is followed for each project --- Measure, Analyze, Improve, and Control
Six Sigma - Aggressive Goal
PPM
Process Capability
Defects per Million Opp.
Sigma is a statistical unit of measure that reflects process capability. The sigma scale of measure is perfectly correlated to such characteristics as defects-per-unit, parts-per-million defective, and the probability of a failure/error.
Journal Vouchers Wire Transfers
Airline Baggage Handling
Purchased Material Lot Reject Rate
Best-in-Class
Average Company
Domestic Airline Flight Fatality Rate (0.43 PPM)
One short or long landing every five years
68 wrong prescriptions per year
One hour without electricity every 34 years
Focus of Six Sigma
Passion + Execution = Fast and Lasting Results
Six Sigma is a Vision
The Vision of Six Sigma is to delight customers by delivering world-class quality products through the achievement of Six Sigma levels of performance in everything we do.
20,000 lost articles of mail per hour
Unsafe drinking water for almost 15 minutes each day
5,000 incorrect surgical operations per week
Two short or long landings at most major airports each day
Six Sigma Focus
Delighting the Customer through Flawless Execution
Rapid Breakthrough Improvement Advanced Breakthrough Tools that Work
Positive and Deep Culture Change Real Financial Results
– Makes neglect dangerous Computing resources
– Makes application possible
99% Good is Not Good Enough
5,000 incorrect surgical procedures each week
Six Sigma System - Black Belts
Black Belts lead improvement efforts on projects chosen by their Champions
➢ Dedicated resource of highly skilled, trained and focused individuals
Targeting those critical areas and designating improvement efforts as Six Sigma Black Belt projects
Selecting Black Belts from among the best people to work on the projects--full time
What does a 6 sigma process look like ?
m
Average Deviation from Mean
1
p(d)
123 45 6
T
USL
3
This is a 6 Sigma Process
Six Sigma - Practical Meaning
99% Good (3.8 Sigma)
Six Sigma – Six Sigma Enables Breakthrough Level Improvement!
Six Sigma Breakthrough Strategy • Trained & Dedicated individuals • Analytical Expertise • > 70% Improvement per project
✓
Focus is on fixing the causes using these tools -
Y=F(X)
➢ Utilizes problem solving tools provided through Training and MiniTab statistical software (DOE, FMEA, etc.)
200,000 wrong drug prescriptions each year
No electricity for almost seven hours each month
99.99966% Good (6 Sigma)
Seven articles lost per hour
One unsafe minute every seven months
Monitor
Control
If we are so good at X, why do we constantly test and inspect Y?
Focus on X rather than Y, as done historically
*
Strategy of Six Sigma
Identifying critical aspects of the business with problems or opportunities for improvement
KPIV
Y=
f (X)
KPOV
To get results, should we focus our behavior on the Y or X?
Y
X1 . . . XN
Dependent
Independent
Output
Input-Process
Effect
Cause
Symptom
Problem
Ensuring these people have the time, tools, and resources they need to succeed
➢ Includes 4 months of extensive Six Sigma training (4 weeks classroom, 12 weeks execution)
SixSigmaGeneralVi ew英文
Learning Objectives
The Need for Six Sigma Six Sigma - Vision, Philosophy and Statistical Method Breakthrough Strategy and Focus of Six Sigma Six Sigma System - Black Belts, Green Belts and Management
Why Implement Six Sigma Now?
“Nothing New” – Most of the Six Sigma tools have been around for decades – Neglected due to difficulty and discipline
BUT Worldwide competition
Six Sigma is a Statistical Method
Know what’s important to the Customer (CTQ’s)
Reduce defects
Center around target
Reduce Variation
Breakthrough Strategy
➢ Some Black Belts are selected to perform Green Belt training
Six Sigma System - Green Belts
Green Belts are the professional, salaried employees, including managers, who are not Champions or Black Belts. They have key roles in deploying Six Sigma.
20,000 lost articles of mail each hour
No electricity for almost 7 hours each month
Unsafe drinking water for almost 15 minutes each day
Where Does Industry Stand?
1
2
3
4
5
Sigma Scale of Measure
6
7
Six Sigma View of Quality
100% Inspection Inefficient Management involvement is KEY Focus on the Process Continuous Improvement is a Philosophy of Doing Business Reduction of Variation
Six Sigma is a Philosophy
The Philosophy of Six Sigma is to apply a structured, systematic approach to achieve breakthrough improvement across all areas of our business.
PPM
1,000,000 100,000 10,000 1,000 100 10 1
IRS - Tax Advice (phone-in)
(140,000 PPM)
Restaurant Bills
Doctor Prescription Writing
Payroll Processing
••
Order Write-up
✓
Rigorous selection criteria... among the best people on
their site
➢ A Black Belt performs 4 to 6 projects per year with a minimum of 2 years assignment commitment
Time in Years
Improvement
Standard Approaches • Current Tools • Kaizen • Lean Manufacturing • Re-engineering • Typical TQM
1
2
3
4
The problem with continuous improvements as the onlBUT loses the game.
✓
Results in up to $1M savings/year/Black Belt
➢ The BB ensures that the specific process (sequence) is followed for each project --- Measure, Analyze, Improve, and Control
Six Sigma - Aggressive Goal
PPM
Process Capability
Defects per Million Opp.
Sigma is a statistical unit of measure that reflects process capability. The sigma scale of measure is perfectly correlated to such characteristics as defects-per-unit, parts-per-million defective, and the probability of a failure/error.
Journal Vouchers Wire Transfers
Airline Baggage Handling
Purchased Material Lot Reject Rate
Best-in-Class
Average Company
Domestic Airline Flight Fatality Rate (0.43 PPM)