航班空服人员天天飞培训课程内容英文版Cabin crew course
乘务英语课件
南航新疆分公司培训部 王映辉
课程目标
• 掌握飞机上及工作中常用的词汇。 • 练习正确的发音。
• 能运用英语作简单的交谈、会话。
考 核
口试、课堂表现
考核
口试：会话
Pair work on P8, P19, P26, P30, P34, P47 and Group work on P40 (1,2,3,4 without 5)
• Attend preflight briefings by the captain to learn about expected weather conditions, special passenger problems, etc. • Check passenger cabin and galleys before passengers board to see that all supplies, safety equipment, and food are on board and in place.
• Make announcements over public address system regarding weather, altitude, estimated flight time, etc. • Demonstrates use of safety equipment.
the Working Environment of Cabin Attendants galley first class business class economy class cabin door lavatory 厨房 头等舱 商务舱 经济舱 舱门 卫生间
A Safety
• Cabin safety check
民航客舱服务英语教程课件
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位 窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.
厦航乘务培训_必背英语单词
∙announcement (address) n. 公告；宣告；发表；通告∙board (boarding, on board)∙service (serve)∙baggage (luggage, checked baggage, hand baggage)∙overhead locker (overhead bin, overhead compartment)行李架∙valuables 贵重物品∙fasten 扣紧，系好∙seat belt∙safety instruction 安全指令∙passenger∙emergency exit (entrance 入口)∙cabin 客舱(front/mid/aft, rear cabin 后舱)∙handle (door handle)∙equipment∙crew 全体人员∙electronic device(s) 电子设备∙turn off 关闭∙mobile phone (cell phone)∙taxi (taxiing 滑行, take off, climb, cruise [kru:z] 巡航, descend下降, land到达)∙flight∙contact∙attention∙touch 涉及∙normal situation (abnormal反常的)∙assistance 援助∙change∙forbid [fə'bid] 禁止∙computer (laptop)∙allow∙entire∙cooperation ∙appreciate 感谢∙safety inspection 安全检查∙securely[si'kjuəli] 安全的∙stow 装载∙tray table∙upright position 垂直位置∙window shade遮光板∙locate 定位∙dim 使变暗∙screen 屏幕∙in-flight 飞行中的∙cabin attendant (flight attendant) 客舱乘务员∙safety demonstration示范∙oxygen ['ɔksidʒən ] mask 氧气面罩∙overhead compartment 隔间∙sign (“fasten seat belt” sign)∙unfasten 解开∙release∙life vest 救生衣∙tab 标签∙inflate (inflation tab) 充气∙battery 电池pin∙whistle ['hwisl] 口哨∙locater light∙aircraft (airplane)∙main entrance 主要大门door∙mark∙loss of electric power 电功率∙aisle 通道(aisle/middle/window seat) ∙illuminate [i'lju:mineit] 照亮∙signal∙non-smoking flight∙lavatory (toilet)∙take-off∙cruise [kru:z] 巡航∙recommend 推荐∙airplane∙encounter (experience) 遭遇∙unexpected (expect)∙air turbulence ['tə:bjuləns] 乱流∙switch off 关闭∙laptop∙disconnect 断开∙wireless network 无线网络∙descend∙captain∙require (requirement)∙belonging∙prevent 妨碍∙lose∙steal 窃取∙via 通过∙flying time (flight time)∙expect∙arrive at (ETA=Estimated ['estimeit] 预计Time ofArrival)∙serve∙snack∙beverage (drink)∙remain 保持，残留∙temporarily 'tempərərili,} 临时的∙understanding 理解，谅解∙ C.I.Q∙form∙entry flight∙customs∙article(s) 物品，文章∙fill out 填写∙Customs Declaration Card 报关卡∙NOTHING TO DECLARE (Green Channel) 绿色通道，无需报关∙officer∙GOODS TO DECLARE (Red Channel)∙immigration∙ARRIVAL CARD∙DEPARTURE CARD∙delay∙quarantine ['kwɔrənti:n] 检验隔离区∙exit flight∙convenience (inconvenience)∙pass out 昏倒∙land∙shorten∙ensure∙reading light∙quiet∙press 压∙call button 呼叫铃∙Estimated ['estimeit] Time of Arrival (estimate)∙ground temperature∙degree(s)∙Centigrade, Celsius 摄氏的∙Fahrenheit∙sunny∙Rainy∙foggy (fog) 雾∙snowy∙mint sweets 薄荷糖∙relieve [ri'li:v] 解除∙earache (ache) ['iəreik] 耳朵痛∙suffer∙due to∙pressure 压力∙check∙remind∙post∙leave (disembark [,disim'bɑ:k]登岸，下船, deplane 下飞机)∙overhead bin 舱顶行李箱∙checked baggage∙claim 要求索赔∙baggage claimed area 行李认领处∙sincere [sin'siə] 真诚的∙look forward to∙transit∙domestic flight (international flight)∙reach∙destination∙disembark (disembrakation, embark) ∙connecting passenger∙obtain 获得∙transit-boarding pass (boarding pass) 登机牌∙ground staff 地勤人员∙reboarding∙waiting lounge (terminal) 候机室∙hand baggage∙international flight∙go through 经受∙transit hall 运输走廊∙procedure 程序∙proceed to 转到∙arrival hall∙depart (departure)∙terminal 终点，最后的∙continue∙advise∙stopping time 停车后的滑行时间∙completely∙rear 后面∙regret 抱歉，遗憾∙announce 宣布∙patience 耐心∙head count∙look for∙cancel (cancellation)∙schedule∙search for∙cargo hold(s) 货舱∙security check 安全检查∙carry out 执行∙discrepancy [dis'krepənsi] 矛盾∙identify 确定∙baggage tag 行李牌∙document 文件∙load 负载∙increase∙meal∙unfavorable/bad weather∙heavy fog 浓雾∙thunderstorm ['θʌndəstɔ:m] 雷雨∙typhoon∙heavy snow∙condition 条件∙on the route 路线∙for the time being 暂时∙inform (tell) 告知∙air traffic control (ATC) 空中交通管制∙departure clearance∙tower 塔∙mechanical [mi'kænikəl] 机械trouble ∙heavy traffic (at the airport)∙audio 音频∙dining service (meal service) 餐饮服务∙return∙parking area∙fuel 燃料∙apologize (apology)∙inconvenience∙re-open∙maintenance personnel 维修人员∙ground operation操作personnel 相关人员∙embark 上飞机∙handle 把手∙refuel 加油∙flashlight 手电筒∙prohibit 禁止∙suspended 暂时∙de-icing 除冰∙anti-icing 放冰∙apology∙chief attendant (purser) 乘务长∙diversion (divert to alternate)∙close∙cancellation∙overnight 过夜∙accommodation 住处∙passport∙disembarkation∙parking position∙ferry bus (shulter bus) 摆渡车∙air bridge 登机廊桥∙air stair (passenger stair) 空中旋梯∙rainy∙snowy∙slippery 滑的∙outside∙mind your steps∙lost/found items∙counter∙fire∙forward/mid/aft cabin∙put out 扑灭∙panic 恐慌∙readjust (adjust) 调整∙extinguish [ik'stiŋɡwiʃ]熄灭∙disturb 打扰∙decompression [,di:kəm'preʃən] 减压(depressurization)∙breathe (breath)∙emergency landing/ditching 紧急迫降/水上迫降∙purser∙brace for impact 接受冲击∙gesture 手势，姿态∙method∙apart 分离∙bend 弯曲(bend down) 蹲下∙grab 抓住∙ankle 脚踝∙knee∙cross 交叉∙lean 倾斜∙forehead ['fɔrid]额头∙inflation tab(s)∙evacuate [i'vækjueit]撤离v.∙evacuation 撤离n.∙slide (emergency slide) 紧急滑梯∙life raft ræft]救生筏∙ticket∙air conditioner∙adjust 调整∙charter ['tʃɑ'tə] 包租flight 包机∙New Year’s Day∙Spring Festival∙Mid-autumn Festival∙Chinese National Day∙first class∙economy class。
民航乘务英语口语教程-1
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
民航英语全教案
民航英语全教案情境1Item 1 Preflight preparationTeaching ideas: Focus on the students, students are the master of the class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.Teaching aims: Practicing the listening and oral English abilities of students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.Teaching contents: Unit 1 An Airline JobTeaching skills:Group discussion; group asking; group competitionTeaching steps:Preparation period1.Know the English name of each student; use their English names in the class, andtell the English name of the teacher to the students.2.Divide the students into several groups according to the number of the students.( 4or 6 in a group )3.Ask students to have a preview of the new lesson.Teaching periodPart One Warming Up——任务所飞航班计划——签到起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。
南京航空航天大学大一飞行英语lesson1课文
Lesson 1 Air CrewPassage 1 Captain and F/O DutiesThere are usually 2-3 flight crew members and 1-3 flight attendants aboard an airliner. In the flight deck are the Captain, Co-pilot and flight engineer. When there are only two flight crew members, to reduce costs there’s no flight engineer. The captain is the Pilot in Command (PIC) who has the final authority of all decisions and all responsibilities rest on his shoulders. The Co-pilot assists the Captain and does things like calculating fuel consumptions, weight and balance, navigation, etc. He is Second in Command (SIC). The Flight Engineer helps reduce the workload of the Captain and Co-pilot. Some of his duties may include calculating fuel consumption rate, weight and balance, and communicating with the cabin crew.The pilot in Command (PIC) of an aircraft is the person aboard the aircraft who is ultimately responsible for its operation and safety during flight. According to ICAO, the Pilot in Command is responsible for operation of the airplane in accordance with rules of the air, and his final authority as to the disposition of the airplane while in command. This would be the “captain” in a typical two- or three-pilot flight crew, or “pilot” if there is only one certified and qualified pilot at the controls of an aircraft. The PIC must be certified to operate the aircraft for the specific flight and flight conditions, but need not be actually controlling the aircraft at any given moment. The PIC is the person legally in charge of the aircraft and its flight safety and operation, and would normally be the primary person liable for a violation of any flight rule.According to FAA, the PIC is responsible for the operation and safety of the aircraft during flight time, which means the total time from the moment an aircraft first moves under its own power for the purpose of taking off until the moment it comes to rest at the end of the flight. This would normally include taxiing, which involves the ground operation to and from the runway. But it is legal for a mechanic or other person to taxi an aircraft on the ground for the purpose of moving it from one spot to another without a pilot’s license.As the FAA puts it, the pilot in command of an aircraft is directly responsible for, and is the final authority as to, the operation of that aircraft. In an in-flight emergency requiring immediate action, the pilot in command may deviate from any rules of this part to the extent required to meet that emergency. Each pilot in command who deviates from a rule of this section shall, upon the request of the administrator, send a written report of that deviation to the administrator.Especially interesting in FAR 91.3, which empowers the PIC to override any other regulation in an emergency, to take the safest course of action at his/her sole discretion. It essentially gives the PIC the final authority in any situation involving the safety of a flight, irrespective of any other laws or regulations. In commercial aviation, the first officer is the second pilot (or co-pilot) of an aircraft. The first officer is second-in-command of the aircraft. In the event of incapacitation of the captain, the first officer will take on the duties of the PIC. Control of the aircraft is normally shared equally between the first officer and the captain, with one pilot being the “Pilot Flying” (PF), and the other the “Pilot Not Flying” (PNF), or “Pilot Monitoring” (PM), for each flight. Even when the first officer is the flying pilot, however, the captain remains ultimately responsible for the aircraft, its passengers, and the crew. In typical day-to-day operation, the essential job tasks remain fairly equal.Because many airlines promote by seniority only within their own company, the first officer may at times have more flight experience than the captain, in that they may have experience from other airlines or the military. Traditionally, the first officer sits on the right-hand side of a fixed-wing aircraft and the left-hand side of a helicopter.New Wordscrew n. 人员，组员airliner n. 班机，大型客机authority n. 权威，权限briefing n. 讲述，讲评emergency n. 紧急procedure n. 程序evacuation n. 撤离operation n. 运转，工作，操作disposition n. 处置，处理certify v. 认证，认可，证明manipulate v. 操纵taxi v. 滑行mechanic n. 机务员，机械人员license n. 执照deviate v. 偏离(from)discretion n. 决定override v. 超控provision n. 条款justification n. 证明incapacitation n. 失能airline n. 航空公司seniority n. 资历helicopter n. 直升机Expressionsflight crew 机组人员Pilot Flying 操纵飞机飞行员flight attendant 空中乘务员Pilot Not Flying 未操纵飞机的飞行员flight engineer 飞行机械师Pilot Monitoring 监控飞行员Pilot in Command 责任机长First Officer 副驾驶NotesICAO International Civil Aviation Organization 国际民航组织FAA Federal Aviation Administration 联邦航空局（美国）FAR Federal Aviation Regulations 《联邦航空条例》（美国）EXERCISESI. Describe the given terms from the text in English.1. flight deck2. PIC3. incapacitation4. flight time5. Captain6. PNFII. Answer the following questions after you have read the text.1. What crew members are included in an airplane?2. What are the duties for different crew members?3. In what conditions will the co-pilot take on the responsibility of commanding an aircraft?4. Can you tell the differences between PIC, captain and pilot?5. According to FAA, what are the responsibility and authority of PIC?6. According to ICAO, what is the Pilot in Command responsible for?7. Why does FAR give final authority to PIC in an emergency?8. Should PF always be the Pilot in Command? Give your reasons.9. Why do some First Officers have more experience that their captains?10. Where does the first officer normally sit in a helicopter?III Complete the following short passage by filling the blanks with the words given in the box.Airline PilotsAirline pilots 1 ________ passengers and cargo via commercial aircraft. They are responsible for various 2 _________ and non-flying duties. Airline pilots are responsible for a variety of tasks related to the safe operation of the 3 ________ they are responsible for flying.Prior to takeoff, airline pilots are responsible for verifying that the instruments, controls, engines, and other flight systems are 4 ________ the way they should. Monitoring continues throughout the 5 ________, and changes are requested and implemented as needed 6 ________ en route.On commercial flights, there are two pilots at the helm of the airplane. Each flight is staffed by a captain and a first officer, and the two pilots typically take 7 ________ flying different legs （航段）of each trip. They 8 ________ with flight dispatchers （签派人员）air traffic controllers, and meteorologist to select the best route for the trip, including determining the 9 ________ altitude and speed for travel.Once a flight lands, airline pilots are required to complete records about their journeys in compliance with the 10 _______ of both the company for which they work and the Federal Aviation Administration (FAA).IV Translate the following sentences into proper English.1.一名乘务人员向机长报告，商务舱有名乘客心脏病发作，她们正在给他吸氧。
民航客舱服务英语综合教程PPT unit 2 Preflight Check
□2.Help the passengers put their baggage in the overhead lockers.
□3.Check the emergency equipment at their crew stations, in
lavatories, in overhead bins, in cupboards and under seats. □4.Change seats for passengers. □5.Check the uniform is smart.
□6.Write any discrepancies on the emergency equipment
checklist.
□7.Make sure food and duty-free items are on board. □8.Count passenger meals and crew meals. □9.Check waste bins, galley lockers, trolleys and toilets. □10.Report any suspicious items to the senior crew member.
Also check on the interphone and make sure it is functioning properly.
CA: All right.
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 2 Checking Demonstrator Life Jackets and Oxygen Masks Useful Expressions
air-boat training plan培训计划
Air-boat driving training plan一、IntroductionBGP Crew 8637 is assigned for the acquisition of North area (include water area &swamp). Air-boat will be the main transportation vehicle. The safety driving of air-boat is very important.二、ScheduleTheory (2012\9\10---2012\9\15)Practice(2012\9\15---2012\9\20)三、Training contentSection one: Theory course:1.Air-boat driving risk analysis & Operation in water area risk analysis & Operation in swamp area riskanalysis2.BGP policy introduction.(Driving policy & Transportation policy)3.How to become good air-boat driver？4.Driving attitude、awareness 、behavior and habits5.Basic driving knowledge in the water and marsh land and swamp？.6.Good Journey management，speed limit control policy and man lost policy7.How to complete your Checklist card .8.air-boat driving procedures9.Starting up and Stop the vehicles procedure in the swamp10.How to turn the airboat？how to cross the water area and mud area and bush ? And how to passthe intersection and junction?11.Storm and special weather driving .12.How to avoid common faults and how to avoid accidents？How to control speed and Whatdecided the air-boat driving speed？13.Turning、bend or curve road and overtaking driving.14.Accident reasons analysisSection Two: Practicing training on the working site:1.Inspection skill（how to carry out daily checklist？）2.Starting up and moving air-boat skill3.Stop air-boat skill and start off procedures（location、methods、procedures）4.Speed control skill ( visibility、obsevervation)5.Turning the air-boat skill (driving in the bend or along curve route)6.How to speed up and slow down and how to stop on the jetty or temporary place？7.Special Driving in the working set(one tracking policy)8.Journey management skill training.9.How to solve the simple trouble( changing tire and air-boat trapped recovery etc.)10.Check and test drivers about driving skill.四、ControlEach team leader is responsible for supervision and management;Supervision and inspection, and retraining.空气船驾驶培训计划一，简介BGP船员8637被指定为收购北地区（包括水域和沼泽）。
《民航乘务英语(综合)》课程教学大纲
《民航乘务英语（综合）》课程教学大纲一、课程基本情况课程名称（中文）:民航乘务英语（综合)课程名称（英文）：English for Cabin attendants （Integratedcourse）总学时：128 （分两学期)理论学时：128 (分两学期）实验学时：课外学时:课程性质：专业基础课程适用专业：空中乘务专业适用对象：高职先修课程：考核方式：考试、平时成绩30% ，期终考试70％教学环境：多媒体教室开课学院：高职学院二、课程简介(任务与目的）(300字左右）本课程是一门为民航服务与管理专业学生在提高英语能力的同时学习空乘知识和技能的课程,具有系统性和实用性的特点。
本课程以英语为媒介教授空乘专业知识,使学生能通过地道的专业英语，学习空乘知识，掌握空乘专业词汇，提高空乘专业英语的应用能力，以便在乘务员服务过程中更好地为旅客服务。
本书所涉及的内容有：乘务员素质,机上设备,航后工作,机上娱乐，餐饮服务等，在课程体系中属于专业课程。
本课程考核形式为笔试。
笔试主要对象是高职空乘专业第三和第四学期的学生，所以本书中不安排基础语法。
本课程考核平时成绩占30%，包括期中考试成绩,平时作业，课堂表现,出勤率等，期末考试卷面成绩占70％三、课程内容及教学要求该课程以英语为媒介以专业化为主要特点,系统而全面地展示了机上服务流程的各主要环节(包括乘务员素质,机上设备，航前准备,航后工作，餐饮服务等)中所需要的专业知识及常见的场景处理方式。
使学生能够通过地道的专业英语，学习空乘专业知识，了解空中服务中应具备的服务常识,掌握空乘专业词汇，提高空乘专业英语的应用能力。
通过学习本书，要求空乘专业的学生达到空乘服务所应有的，既细致又专业的英语服务水准。
本教材内容详实，所涉及内容有:乘务员素质，机上设备,航前准备,航后工作，机上娱乐，餐饮服务，危险品的处置，海关检疫，机场设施，紧急情况下如何控制乘客等每个单元还包括：1。
《民航专业英语》课程教学大纲.doc
《民航专业英语》课程教学大纲一、适用对象本丄纲适用于高职高专三年制空乘英语专业第一学期的学生。
二、课程性质《民航专业英语》是空乘专业的职业基础课，也是职业核心课，为B类课。
本课程与英语语言有密切的关联，如英语听力、口语、阅读、写作等等；同时与空乘行业也有交集。
所以是跨越两学科的一门实用课程。
三、课程目标本课程首要H标是培养和提高学生的英语交际能力和机丄的应变能力。
了解并掌握民航服务英语的基本内容与相关的语言他识及民航地而服务所需的相关英语知识，包括：机型、飞行计划、空管、机场、航空公司、客货运输、机票、行李、安检等内容。
木着这样的宗旨，课堂上将提供让学牛大量进行口语训练的机会，并且让学生熟悉空乘服务屮涉及到的专业知识和服务技巧。
课堂上设计生动逼真的会话情景，以及富有创意的角色扮演，让学生能够进一步巩固和发展他们的语言实际交际能力，为将来他们的空乘工作打下坚实的基础。
四、课程总学时及学分《民航专业英语》课内学吋数为36学吋，共2学分。
五、课程设计本课程在教学过程屮，要充分将理论和实际相结合。
语言只有通过不断练习才可以不断进步，口语尤其如此。
因此课堂上要组织各种各样的活动，创造大量机会让学生进行口语训练，激发他们的兴趣和主动性。
同吋也要将空乘方面的专业英语术语和文化差异融入其屮，使他们在专业素质方面有一个质的提升。
六、教材及媒体使用说明文字教材：高等教育岀版社06年版《民航乘务英语》本教材从培养高级应用型人才的总体H标出发，结合学生毕业后的工作实际，力求向学生提供其未来工作岗位所需要的专业英语知识技能，培养学生使用涉外业务英语的交际能力。
突出选材的真实性、科学性、吋代性、趣味性和多样性，更有利于激发学习兴趣和实现培养n标。
另外可以多多使用相关多媒体资料，以增加教学的生动性与形象性，增加学生兴趣，提高教学效果。
七、课程内容Unit 1 At the airport教学重点：1•阅读部分：机场的结构、登机程序、护照检查、安全检查等等。
重大社2024教学课件-民航乘务英语-Mission 9
that.
FA1：Don’t be afraid, madam. There is a minor fire in the lavatory. We are dealing with that.
PA1：Oh, my god. Are you sure that will be okay?
FA1：All our flight attendants are （ 3）
FA2：Don’t worry, sir. It was caused by （ 4）
. You can
relieve the earache by swallowing. It will not last for long. PA2：But after a while it will happen again.
FA1：Sorry, Ma’am . Cabin service will be suspended during turbulence. We will resume all the
services after the turbulence. Please listen to the announcement
and follow the instructions.
PA1：OK, I will.
FA1：Thank you for you cooperation and remember to keep your seat belt fastened all the time.
Missio 9 Handling Other Emergencies
Missio 9 Handling Other Emergencies
Scenario 3
（The plane suddenly experienced decompression because of the technical problems in two hours into the flight. The oxygen has just dropped from the overhead compartment.）
客舱英语口译培训
客舱英语口译培训的重要性与实施策略In the globalized aviation industry, the significance of cabin English interpretation training cannot be overstated. As airlines expand their networks to cover diverse international destinations, the need for proficient English-speaking cabin crew who can effectively communicate with passengers from different cultures and backgrounds becomes paramount. This article explores the importance of cabin English interpretation training and suggests strategies for its effective implementation.**The Importance of Cabin English Interpretation Training**English is the lingua franca of the aviation industry, and proficiency in it is crucial for cabin crew. Not only does it facilitate communication with passengers but also ensures safety and comfort during flights. Cabin crew members who are skilled in English interpretation are able to provide accurate and timely information to passengers, handle emergency situations effectively, and resolve any misunderstandings that may arise due to language barriers.Moreover, English interpretation skills enhance the overall passenger experience. Passengers appreciate being able to communicate with cabin crew in their native language, which can lead to increased customer satisfaction and loyalty. This, in turn, benefits airlines by contributing to positive brand image and increased revenue. **Strategies for Effective Implementation of Cabin English Interpretation Training**1. **Design Comprehensive Training Programs:** Airlines should invest in developing comprehensive training programs that cover not only basic English language skills but also cultural sensitivity and cross-cultural communication techniques. These programs should be tailored to the specific needs of the airline and its passenger base.2.**Utilize Technology:** Technology can play a crucial role in enhancing cabin English interpretation training.Airlines can leverage online platforms and mobile applications to deliver interactive and engaging training content. This not only makes training more accessible but also allows for real-time feedback and monitoring of progress. 3. **Encourage Practical Application:** Theoryalone is not sufficient for effective English interpretation. Cabin crew members need to have opportunities to practice their skills in real-world scenarios. Airlines should organize regular mock flights and simulation exercises where cabin crew can practicetheir interpretation skills in a safe and controlled environment. 4. **Continuous Assessment and Feedback:** Airlines should establish a system for continuous assessment and feedback on cabin crew's English interpretation skills. This will help identify areas of improvement and ensure that training programs are aligned with the evolving needs of the airline. 5. **Collaborate with Expert Providers:** Airlines can collaborate with expert providers of cabin English interpretation training to access high-quality content and expertise. These providers often have extensive experience in the aviation industry and can offer tailored solutions to meet the specific needs of the airline.In conclusion, the importance of cabin English interpretation training cannot be overstated. Airlines must prioritize the development of this skill among their cabin crew to ensure safety, comfort, and satisfaction for theirinternational passengers. By implementing the strategies outlined in this article, airlines can ensure that their cabin crew are equipped with the necessary English interpretation skills to provide an exceptional passenger experience.**客舱英语口译培训的重要性与实施策略**在全球化的航空业中，客舱英语口译培训的重要性不言而喻。
登机服务人员英语培训
Unit 1 Service at the boarding gate（Regular Flight Services）登机口效劳( 正常航班效劳)Dialogue 1P：这个航班什么时间到达/起飞？When will the flight arrive in Beijing？/ （depart）A：预料上午10：10/16：30.The flight is estimated to arrive at ten ten a.m./sixteen thirty.P: 飞行时间是要两个半小时吗？So the flight time is two and half an hour?A: 是的，北京飞成都是逆风。
Yes, it is against the wind from Beijing to Chengdu.Dialogue 2P：我到哪里可以买机票？Where can I buy the ticket?A：往前走，自动扶梯旁就有国航售票处和许多其他航空公司的售票处。
Go ahead, near the escalator, there are the booking offices of Air China and other airlines.P：，请问去九寨沟在哪儿办理手续？Where can I check in for Jiuzhai?A：要在老候机楼办理。
出门左转，下楼梯后向南走也许200米就到了。
You should check in at the old terminal building. Please go out of thehall and turn left, then downstairs and go southern for 200 meters.Dialogue 3A：对不起，您那件手提行李不允许带上飞机。
Excuse me，Sir. I’m afraid that you can’t take that bag as hand baggage.P：为什么不行？Why not?A：这个包看来好像超重超大了。
航班English培训
一、电话询问1. 航班询问C:您好，这里是宁波国际机场问询处。
您有什么事吗？Hello!This is the inquiry office of Ningbo International Airport. Can I help you?P:我想知道下星期什么时候有飞桂林的飞机。
I want to know when you have flights going to Guilin next week.C：别放电话，请稍候一下，我来查一查。
Hold on for a second,please.Let me check.P:好的，请吧。
Ok,please.C：每周有9个航班飞桂林。
星期一和星期三各有两班，星期二、星期四、星期五、星期六和星期天各有一班。
There are 9 flights going to Guilin every week. 2 on Monday and Wednesday,1 on Tuesday,Thursday,Friday,Saturday and Sunday.P:星期五上午是哪个航班飞桂林？Can you tell me which flight is bound for Guilin on Friday moring? C:对不起，星期五上午没有飞桂林的航班，CA1311航班星期五下午3点起飞。
I’m sorry.There is no flight to Guilin on Friday morning. Flight CA1311 departs at 15:00 on Friday afternoon.P:非常感谢。
Thank you very much.C:不用客气。
Not at all.2.订座询问C:你好，这里是问询处。
Hello.This is the Inquiry Office.P:对不起，小姐，能打扰一下吗？Excuse me,Miss.May I troule you ?C:可以，我能帮你什么忙吗？Yes .What can I do for you.P:你能告诉我今天有没有宁波飞北京的航班吗？Would you please tell me if there is any flight from Ningbo to Beijing today?C:好，您能稍等一下吗？我来查查看。
(完整版)民航客舱英语课件Unit9MealService
牛排的成熟度介绍
一分熟牛排（rare）：牛排内部为血红色且内部各 处保持一定温度
三分熟牛排（medium rare）：内部为桃红且带有相 当热度
五分熟牛排（medium）：牛排内部为粉红且夹杂 着浅灰和综褐色，整个牛排都很烫
七分熟牛排（medium well）：牛排内部主要为浅 灰综褐色，夹杂着粉红色
oyster [‘ɔistə] 牡蛎 lobster [’lɒbstə] 海水龙虾
sauce [sɔ:s] 酱汁; 调味汁 peanut [‘pi:nʌt] 花生
Flavor ['fleɪvə] 口味
vanilla [və‘nilə] 香草味的 strawberry [’strɔ:bəri] 草莓味 apple juice 苹果味果汁 pineapple [‘paɪnæpl] 菠萝味
D3(A passenger wants to try Chinese delicacies). CA: We're going to serve lunch now. Would you please pull
down the tray table? PAX: I don't know how to do it. CA: I’ll set it up for you. There you are. PAX Thanks. What's the main dish. Miss? CA: It's beef with a mushroom sauce. PAX: Oh. no beef for me. How is the salmon cooked? PAX: Oh, no, I don’t like poached salmon. I 'd like something
Aviation English for Flight Crew
Aviation English for Flight Crew复习笔记学生六队编Aviation English for Flight Crew飞行英语阅读教程Reading Course 飞行英语2012-2013-2知识点——飞行技术学院学生六队编1CONTENTSCONTENTS (2)Aviation English for Flight Crew (3)L ESSON1A IR C REW (3)Text A Captain and F/O Duties (3)Text B Flight Attendants (3)L ESSON2C OCKPIT AND CRM (4)Text A Cockpit (4)L ESSON3A IRCRAFT C ONTROLS&A ERODYNAMICS (5)Text A Airplane Flight Controls (5)L ESSON4F LIGHT C ONTROL S YSTEM&P ROBLEMS (6)T EXT A L OSS OF C ONTROL (6)L ESSON5H YDRAULIC P OWER&L ANDING G EARS (6)T EXT A T HE H YDRAULIC S YSTEM (6)L ESSON6A UTOMATIC F LIGHT&I NSTRUMENTS (8)Text A Automatic Flight (8)Text B Flight Management System (9)L ESSON7P OWERPLANT,APU AND E LECTRICAL S YSTEM (9)Text A Powerplant (9)Text B The Electrical System (11)L ESSON8P NEUMATIC AND F UEL (11)Text A Cabin Pressurization (11)Text B Air Conditioning System (12)L ESSON9C OMMUNICATION AND N AVIGATION (12)Text A Transponder (12)L ESSON10O N THEE G ROUND (13)Text A Weight and Balance (13)L ESSON11T AKEOFF AND C LIMB (13)Text A Takeoff (13)L ESSON12E NROUTE AND A PPROACH (14)Text A The Instrument Landing System (14)L ESSON13L ANDING (15)Text A Gear-up Landing&Belly landing (15)L ESSON14A IRPORT (15)Text A Airport (15)L ESSON15A IR T RAFFIC C ONTROL (16)Text A Area Control (16)L ESSON16W EATHER (16)Text A Thunderstorms (16)Abbreviation (17)2Aviation English for Flight CrewLesson1Air CrewText A Captain and F/O Duties Expressions:Purser乘务长Cabin crew空乘=flight attendantSteward空少Stewardess空姐The final authority of decision最终决定权Fuel consumption燃油消耗The workload of工作量In accordance with与.......一致Be responsible for对......负责=liable for=in charge ofViolate违反The disposition of处置Qualified胜任的Certify认证v.Certified认证的adj.Certificate认证n.Emergency slide=escape chute紧急滑梯Fixed-wing固定翼General Aviation通用航空Push back推出Start up启动Taxi滑行Abbreviation：ICAO=International Civil Aviation Organization国际民航组织FAA=Federal Aviation Administration联邦航空局FAR=Federal Aviation Regulations联邦航空条列CAAC=Civil Aviation Administration of China中国民航总局EASA=European Aviation Safety Agency欧洲航空安全组织PIC=pilot in command责任机长Text B Flight Attendants Expressions：FAA Medical CertificateStudent Pilot Certificate学生驾驶执照Aeronautical航空Private Pilot Certificate私人驾驶执照Initial training初始训练Simulator training模拟训练Transition training改装Recurrent training复训Mid-air collision空中相撞Near midair collision空中危险渐进Near navigation aids助航台Aeronautical Information Manual航空情报手册Smoke detector烟雾探测器Crosscheck交叉检查Galley飞机厨房Abbreviation：3CFR=code of regulation联邦法规IFR=instrument flight rules仪表飞行规则VI=visual flight rules目视飞行规则RTO=reject take off中断起飞Lesson2Cockpit and CRMText A Cockpit Expressions:Sun shield遮光板Anti-reflective coating发折射涂层Internal内部external外部Hydraulic system液压系统Heating element发热元件Melt ice溶冰Control column操纵杆Commercial airliners商业航班Side-stick侧杆Situation awareness情景意识Associated with....与......有关Spatial localization空间定位Display units显示组件Area navigation区域导航Flight management system飞行管理系统Weather radar气象雷达Inter-personal problem人际关系Adherence to....遵守......Go-around复飞Aircraft flight manuals飞行手册Keep the wings level保持水平姿态Front/fore part前部Rear/aft part后部Port/left左Starboard/right右Abbreviation：EFIS=Electronic Flight Instrument System电子仪表系统PFD=Primary Flight Display主飞行显示器MFD=Multi-function Display多功能显示器ND=navigation display导航显示器ADI=Attitude Direction Indicator姿态指引仪HSI=Horizontal Status Indicator水平状态指示器EICAS=Engine Indications and Crew Alerting System发动机指示和机组警告系统ECAM=Electronic Centralised Aircraft Monitor电子集中监控飞机CDI=Course Deviation Indicator偏航指示器GPWS=Ground Proximity Warning System近地警告系统JAA=Joint Aviation Administration联合航空局TCAS=Traffic Collision Avoidance System防撞系统DMC=Display Management Computers显示管理计算机FWC=Flight Warning Computer飞行警告计算机Notes:Question:What information is displayed on the PFD4The PFD is an important display in some modern airplanes.We can get some kinds of information from it.On the left of the PFD is a speed tape(速度带)。
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航班空服人员天天飞平台培训课程内容英文版
Cabin crew course (TCP)
The Cabin crew course
The Cabin Crew Course is designed for those people that want to be prepared to work on board a Commercial air transport aircraft.
The aspirant will be prepared and familiarized with the safety and comfort of the passengers.
The duration of the course is 317 hours (theoretical and practical lessons)
We offer morning, afternoon and evening courses.
Morning and afternoon course are 5 hours every day from Monday to Friday.
Evening course are 3 daily hours and practical lessons on Saturday.
REQUIREMENTS
Minimum age 18(at least at the time of the oficial exam)
High school completed
To pass an official medical exam
English basic
Able to swim
Mandatory attendance
THE SUBJECTS
Security and Emergency procedures
Human Factors
Aircraft general knowledge
First aid and aeronautical medicine
C.R.M.
Dangerous goods
Air law
Survival course
Practical lessons of cabin evacuation in a simulator
Fire extinguish
QUALIFICATION
The school will give a diploma to the student upon completion of the course
Spanish aviation authorities will give the student the official certificate (required to work in an airline) after successfully passing the official exam.。