FAQ试卷1
FAQ问题汇总
请各位不要扩散该FAQ，仅供内部参考！谢谢！1.深圳气候状况怎么样？周边的消费水平如何？房租是什么价位？深圳全年气候温和，日照充足，降水丰富。
漫长炎热的夏季和短暂但相对温暖的冬季，使得深圳成为受欢迎的旅游目的地。
吃：工作日吃饭一般在食堂，一荤一素一汤一饭11元左右，周末可以本着改善生活或者减肥为目的自己调节食谱，深圳多湘菜、东北菜、川菜、粤菜、陕西菜、杭帮菜等，还有诸如日本料理、韩国烧烤、泰国菜等外来产品（样本：本人来深六个月体重增加12斤，后通过体育锻炼予以保持和略微下降）；住：华为公寓有百草园，入住百草园基本可以宣告小康生活开始了，房租350－800元视房间大小；华为周边（5公里内，公交20分钟左右）有多个比较大的社区，豪华型的比如万科城，舒适型比如四季花城、中海日晖台等，经济型的有金州嘉丽苑等等，以三房一厅为单位，月租范围在1500－3200之内，房租除了看社区，也要看装修，也有相当经济的民房，典型的代表是MTS山庄（中文名“马蹄山”，可百度搜索），紧挨华为百草园，与百草园资源共享，交通便利，还有盛产“港姐”的岗头村，此类房租通常非常便宜，300－600元，如果肯花大价钱，比如800元，可以住的象皇帝一样；如果希望距离公司远一点，可以选择生活非常便利的关内，房租视关内“内”的程度，也可以选择距离梅林检查站（邓爷爷画圈的边缘，目前深圳已经取消“关”之说，提出建立大特区概念等，感兴趣的同学请网上搜索）、布吉等附近住房，交通便利，距离关内近，消费方便，距离公司也不远，上班方便。
此外，公司班车遍布深圳几大区域，住远的不用担心上班挤公交的问题。
行：深圳11年要举办世界大学生运动会，目前政府正在抓紧时间建立发达的地铁系统，目前已经开通三条线，此外正在实施的线路有4条；出租车方便，就不说了；道路交通，这个问题对深圳有点痛苦，对中国大城市都比较痛苦，一个子“堵”，对华为而言，公共交通系统非常发达，有“接近”专门为华为开通的几条周边的公交线，有去深圳几大热点区域的线路，公司旁边还有个比较小的长途汽车站，去周围城市非常方便，坂田地铁线开通后将会更加方便。
FAQ问答1
FAQ问答配载是什么配载又称配装是指为具体的运班选配货载，即承运人根据货物托运人提出的托运计划，对所属运输工具的具体运班确定应装运的货物品种、数量及体积。
配载的结果是编制运班装货清单。
装货清单通常包括卸货港站、装货单号、货名、件数、包装、重量、体积及积载因子等，同时还要注明特殊货物的装载要求。
配载的原则一般来说，轻重搭配是配载的最简单的原则。
也就是说用重货铺底，以充分利用运输工具的载重量，轻泡货搭配以充分利用其可用空间体积。
最后的结果是，轻重货的总重量加起来能无限接近于限定载重量的最大值，轻重货的总体积加起来能无限接近限定体积数的最大值。
但轻重货的搭配并不是随意的，而是要达到上面所说的目的，无论是重量还是体积都要无限接近最大化，同时还要产生最佳的经济效益，这就有一个科学的依据、有一个科学的比例才能保证上述目的的达成。
长期以来，物流公司的员工都是凭经验来给运输工具进行配载的，也能获取一定的效益。
但这只是凭经验而已，是否已经达到运输工具使用率的最大化、配载效益的最大化了，也从未有人去评估过，同时这种经验对于新员工来说是不具备的。
能否有个公式化的计算办法来让大家都会给运输工具进行配载呢？其实很简单，我们在集货时一般都是以重量或体积来计量货物的，这样我们就可以知道所集货物密度的近似值，从而推出轻重货的配载比例。
注意事项配载时应注意的几点原则：1.根据运输工具的内径尺寸，计算出其最大容积量。
2.测量所载货物的尺寸重量，结合运输工具的尺寸，初步算出装载轻重货物的比例。
3.装车时注意货物摆放顺序、堆码时的方向，是横摆还是竖放，要最大限度的利用车厢的空间。
4.配载时不仅要考虑最大限度的利用车载量，还要具体情况具体分析，根据货物的价值来进行价值的搭配。
5.以单位运输工具能获取最大利润为配载总原则。
你的货在哪里。
如实回答（比如长兴、湖州、安徽、上海）你的货是哪里到哪里的如实回答（比如长兴、湖州、安徽、上海）你的是什么货啊如实回答（比如木材、钢筋、石粉、托盘）货物是按什么计算的（一）公路货物运费的计算公式1.整批货物运费的计算公式整批货物运费（元）=吨次费（元/t）×计费重量（t）+整批货物运价（元/（t·km））×计费重量（t）×计费里程（km）+货物运输其它费用（元）其中，整批货物运价按货物运价价目计算。
关于客户询盘问价FAQ1
关于客户询盘问价FAQ接电话话术：一．客户：是金玉方贸易吗？接电人员：是的，请问您是哪里？客户：你们的酒多少钱一瓶？接电人员：先生（小姐），请问您贵姓啊！是这样的我们这边酒的品种是比较多的，不知道您想知道哪款酒的价格？客户：免贵姓X。
我们都要！接电人员：x先生（x小姐），不同的品种有不同的售价，您大概需要什么价位的？客户：我们是xx用。
Xxx接电人员：嗯。
不然这样吧，您方便留个邮箱或者是即兴聊天工具，我好把我们的报价发给你，以供参考！客户：好的，qq可以吧 xxxx接电人员：好的，我记下了，我会尽快给你发过去。
您注意查收！客户：好的！谢谢！接电人员：不客气！希望我司可以和贵公司建立长期的合作关系！客户：好的！接线员：顺祝商祺！再联系！Bye！客户：Bye！二．客户：是金玉方贸易吗？接电人员：是的，请问您是哪里？客户：你们的酒多少钱一瓶？接电人员：先生（小姐），请问您贵姓啊！是这样的我们这边酒的品种是比较多的，不知道您是结婚使用还是企业请客需要啊？客户：免贵姓X。
我们都要！接电人员：x先生（x小姐），不同的品种有不同的售价。
客户：我们是自己经销用。
接电人员：您一般销什么牌子的！一般用量大概是多少啊？客户：是卖德国干红！我们一般1000瓶每月！接电人员：嗯。
不然这样吧，您是本厦门的吧（外地的）！方便的话，可以来我们公司具体了解下，我们公司的地址是xxx。
客户：好的，我们有空会过去的！接电人员：好的，刚好这段时间会有个回馈活动！xx号—xx号。
欢迎您的到来！一切费用我们公司出！（我们免费提供厦门一日游！）客户：OK！谢谢！接电人员：不客气！希望我司可以和贵公司建立长期的合作关系！客户：好的！接线员：顺祝商祺！再联系！Bye！客户：Bye！三.客户：是金玉方贸易吗？接电人员：是的，请问您是哪里？客户：你们的酒多少钱一瓶？接电人员：先生（小姐），请问您贵姓啊！是这样的我们这边酒的品种是比较多的，不知道您是结婚使用还是企业请客需要啊？客户：免贵姓X。
宝马i3-FAQ[1]
![宝马i3-FAQ[1]](https://img.taocdn.com/s3/m/1f1c4d787e21af45b307a869.png)
BMW iFAQBMW i 常见问题品牌1.BMW推出的i系列是什么车型?A：BMW i是BMW的一个全新子品牌。
目前已经推出了专为城市交通设计的全新纯电动BMW i3和插电式混合动力跑车BMW i8。
2.BMW i代表了什么？A：BMW i代表了BMW对未来高端电动车的定义，他更代表着具有前瞻性的移动出行方式、富于灵感激动人心的设计、和全新的、注重可持续性发展的高端汽车理念。
3.BMW i 在BMW集团中的地位是怎样的？A：BMW i 的高效动力与可持续发展理念就是BMW的未来出行理念，作为BMW推出的第一代高端电动车，它完美的诠释了宝马未来的发展方向。
4.BMW i 与其他电动车最大的区别在哪里？A：BMW i 的诞生理念是“天生电动”。
之所以称之为天生电动，因为从设计阶段开始，BMW i 就专为电动车而诞生，围绕电驱动系统的特性进行设计，完全不同于燃油动力的汽车。
在最广泛的运用了现有的BMW高效动力技术的同时，贯穿于整个价值链的可持续发展理念及其互补的城市交通解决方案是BMW i为电动车量身定制的方案。
更使BMW i向前迈出了一大步。
另外，如果电动车的生产所需的驱动能量也取自可再生能源，例如风能或水力，则纯电动车会很好的保护自然资源。
BMW i 位于莱比锡的工厂全部由专门在厂区内安装的4台风力发电机供电。
莱比锡工厂生产BMW i 的能源消耗降低了50%，水消耗更降低了70%。
当其他电动车还停留在常规的汽油机制造流程时BMW i从生产开始便大大降低了能源消耗，并采用清洁能源，最大的降低了对环境的污染。
产品1.BMW i3和i8是概念车还是量产车？A：从4月20日起，进行销售的BMW i3和i8都是正式的量产车型。
BMW i3已经接受了客户预订，开始全面预售。
BMW i3和i8 将在9月正式上市。
2.BMW i3是否是纯电力驱动？A：BMW i3是纯电力驱动，Rex增程模式开启后油耗为0.7L/100KM，排放是17g/km CO2，是城市交通智能化的体现。
销售FAQ问答
销售 FAQ 问答1、问：你们产品拓朴图是自动发现的吗？答：是的. 我们是全自动发现的.2、问：你们产品是通过什么原理在网络设备上读取信息的？这种方式会不会影响设备运行效率和网络带宽？答：我们通过SNMP和用户访问的方式从网络设备读取信息. 这种方式占用网络带宽很小,不会影响网络设备的运行效率和网络带宽.3、问：你们产品主要是用于发现和分析问题，解决问题能做那些事情？答：我们有自动处理/异常依赖/故障诊断/业务根源等等方法,帮助用户解决问题. 4、问：有了这个产品，我们这些维护人员是不是很多都要下岗了？答：不是。
网强的系统能更好帮助用户预先察觉和发现问题，并解决问题。
也能帮助用户做好系统优化和改良工作。
有了IT综合管理系统，不是取代运维人员的工作，而是大大改进运维人员的工作效率和目的性，能更有效突出运维人员的能力和价值。
5、问：你们产品对于服务能管到什么程度？答：能管到网站服务、邮件服务、FTP服务、DNS服务等等服务，对每种服务能管理到服务的有效性、相应时间、健康度、可用率和内容。
6、问：你们的产品跟我们的业务运行（如OA、财务系统、人事系统等等）有什么好处？答：a）能事先察觉、分析、诊断业务系统和业务系统的每个组成部分，能快速找到问题根源，保证系统的正常运行b)能提高业务系统的运行效率，找到性能瓶颈，帮助用有限的投资，尽快改进业务系统运行性能。
c)能从用户角度和用户满意度方面来管理业务系统的管理效率。
7、问：我觉得你们产品不错，我怎么给领导说明他的好处，因为领导觉得网络好不好，要工程师就是解决这些的，有了网管，要工程师干吗？答：如果没有网管系统，很多时候都只能在出问题的时候靠经验和直觉去诊断和解决问题。
而现在IT系统越来越复杂，光靠工程师，无法24小时实时盯住每台设备看。
这样，如果出了问题，就会影响客户满意度。
而网强的IT智能管理系统，不仅仅是事后解决问题，更重要的是能够事先预防和诊断问题，能大幅提高系统的服务水平。
FAQ-Overcoating shopprimers[1]
![FAQ-Overcoating shopprimers[1]](https://img.taocdn.com/s3/m/2fd55553cf84b9d528ea7ae3.png)
ANSWER:How doe s the shopprime r affe ct the pe rformance of the coating system.There are many ways in which a shopprimer if left on the substrate may affect the performance of the later coating system.The main issues include:- Compatibility with subsequent coating system - Compatibility with the later service environment - Condition of the shopprimer- Surface cleanliness and profile obtained at the initial blasting.Compatibility with the subsequent coating system.A primary requirement if the shopprimer is to be left fully or partly on the surface to be part of the later coating system, is that the products are compatible - mainly in terms of adhesion but also in terms of wrinkling, blistering etc.A zinc-silicate shopprimer cannot adhere to an epoxy shopprimer - an alkyd shopprimer may wrinkle if overcoated with epoxy, alkyd coatings may saponi-fy, if applied on zinc-containing shopprimers etc. A general compatibility chart is given in table 1.QUESTION:What is Hempel’s policy in relation to topcoating of shopprimers - when can it be left on the substrate and when does the primer have to be removed - what about the shopprimers of competitors ?OVERCOATING SHOPPRIMERS(+3)(+3)++(+2)Zinc dustSilicate Solvent- and waterborne--++(+2)Zinc dustEpoxy Solvent- and waterborne --+++Zinc phosphateEpoxy Solvent- and waterborne --(+1)++Zinc phosphateAcrylics (waterborne)--(+1)++Zinc phosphatePolyvinylbutyral PVB ---(+1)+Zinc phosphateAlkyd GalvosilHempadur Multi-stregthHempadurHempatex &HemucrylHempalin &HempaquickExamples ofHempel prod.Zinc-silicateHighperformanceepoxy Surface tolerant epoxy Acrylics,Chlorinated rubber and Vinyl Alkyd Anticorrosive pigment Binder type Compatibility with coating systemShopprimer type Compatibility of Shopprimers with Coating systems(Topcoating policy)Table 1+ = Compatible (+) = Limited compatibility (1= test area recommended; 2 = OK for dry service only; 3 = Sweepblastingrequired)-= Not compatibleCompatibility with the later service.Equally important is the compatibility with the later service conditions.No coating is an impermeable barrier to water -therefore it will be waste of money to apply an im-mersion grade coating system on top of a shoppri- mer that is not resistant to immersion.Shopprimers will typically contain a high amount of water soluble matters - either active pigments needed for the temporary corrosion protection or water soluble salts generated during weathering (zinc-silicate). This has little effect in relation to sea water service - as the high salt concentration in sea water reduces the osmotic activity in the coating system. But for freshwater service this can be detri-mental to the performance of the coating system.Also considerations of mechanical properties must be made - “A chain is never stronger than the weakest link” The shopprimer will often be the weakest link in coating systems and this affect the recommendation in relation to types of shopprimers versus the corrosivity of the later service - as the more heavy and strong coating systems should not be used on top of weak shopprimers.In table 2 recommendations in relation to type of shopprimers and later service are made.--+(+3)++Zinc dustSilicate Solvent- and waterborne--+(+3)++Zinc dustEpoxy Solvent- and waterborne --+(+3)++Zinc phosphate Epoxy Solvent- and waterborne -----+Zinc phosphate Acrylics (waterborne)-----+Zinc phosphate PolyvinylbutyralPVB -----+ZincphosphateAlkyd ImmersionTanklining(Chemicals)Immersion (Im1)Fresh water Immersion (Im2 &3) Sea water and SoilAreas subjected to impact and abrasion Corrosivity categories C4and C5 (I&M)Corrosivity categories C2and C3:Anticorrosive pigmentBinder type Service conditionShopprimer type Suitability of shopprimers (topcoated) in various service conditions (environments)(Topcoating policy)Table 2+ = Compatible(+) = Limited compatibility (1= test area recommended; 2 = OK for dry service only; 3 = Sweepblastingrequired)-=Not compatibleCondition of the shopprimerThe actual condition of the shopprimer is also of importance - if the primer is too degraded then it is not a suitable substrate for any coating system. Shopprimers are formulated with a very high pig-ment concentration - to enable extremely fast “dry to handle” times. The drawback of the high pigment concentration is a low cohesive strength. For normal application of the shopprimer this is an acceptable compromise, but overapplication of the shopprimer (excessive DFT) or in any other way improperly ap-plied shopprimer may reduce the cohesive strength of the shopprimer to an unacceptable level - rende-ring the surface an unsuitable substrate for a sub-sequent coating system.Surfac e cl e anlin e ss and profil e und e r th e shopprimer.For proper performance of any coating system applied on top of shopprimers, then it is of course a prerequisite that the initial surface preparation is carried out properly removing mill scale, rust, so-luble salts etc. to the specified cleaning degree and providing sufficient surface profile for coating adhe-sion. Especially the surface profile can be an issue: The centrifugal blasting machines used prior to the shopprimer application will typically utilise Shot as blasting material - in good cases a mixture of Grit and Shot - the reason being that the Shot material causes less wear on the machinery.The resulting surface profile will therefore typically be rather low (Rz 25 - 40 µm/1 - 1.6 mils) and rounded - not a proper substrate for certain types of products and service conditions - requiring a sharp edged high profile!Such products typically include zinc-silicate primers and high strength epoxy (Multi-Strength) as well as service conditions involving impact and abrasion. Competitor products.Shopprimers are normally not project specific - but rather applied e.g. in a steel mill in one place whereafter the primed steel is supplied to different projects.It is a general code of practice within our industry to accept the use of shopprimers from competitors under your own coating system - as long as the shopprimer is of a good quality from a recognised supplier - applied and cured in accordance with the instructions of this supplier.Secondary surface preparation versus durability Although it is difficult to prove (accelerated testing has its limits), then the secondary surface preparation like all other surface preparations have a direct relationship to the durability of the coating system.A surface preparation consisting of minimum sweep blasting will provide a longer lifetime compared to lower grades.But as always it is a matter of finding the economi-cally optimum balance between the cost of the secondary surface preparation and lifetime - where the first is very tangible and the latter more a mat-ter of opinion/expectation.This will also depend on the intended service of the coating system - e.g. in the engine of a ship it would probably be waste of money to reblast the shoppri-mer, whereas it could prove to be feasible to sweep blast the ballast tanks.Finally it must be mentioned that there are good examples of excellent coating performance in bal-last tanks on ships and other areas exposed to a severely corrosive environment, where the shoppri-med steel has been cleaned only - but performance also depend on the surface tolerance of the coating system.Important synonyms:Shopprimer = Prefabrication primer (PFP)Further reference is made to:Technical Reference Book articles:- III-8 Shopprimers- III-27 Design of coating systemsCorporate Painting Specifications - MarineYellow pages:- b: Shopprimers- c: Secondary surf. prep. of shopprimed steeland Frequently Asked Questions:- FAQ Waterborne Zincsilicate shopprimer- FAQ Shopprimers or surf. tolerant epoxy under tank linings?Products Solutions & PerformancePSP/CACTSøren Nyborg Rasmussen27.07.2005。
FAQ 考试试题
FAQ测试卷（2014/7）（说明：此测试内容包括酒店产品知识、五星复评问答精选、酒店近期促销活动等。
）日期：姓名：部门：分数：一、选择题（20分）1.融咖啡的营业时间为（）A. 06:00-23:00B. 06:30-23:00C. 06:00-24:00D. 06:30-24:002.融咖啡通常总共可以容纳（）个客位。
A. 180B. 200C. 260D. 3003.游廊阁的营业时间为（）A. 17:00-24:00B. 17:30-24:00C. 17:30-01:00D. 17:30-01:304.游廊阁总共可以容纳（）个客位。
A. 50B. 60C. 70D.805.池畔吧的营业时间为（）A. 05:30-23:00B. 06:00-22:00C. 06:00-23:00D. 06:30-23:006.池畔吧的户外露座位可容纳（）人。
A. 30-36B. 40-46C. 50-56D.60-667.融咖啡自助餐券认购的优惠为（）。
A. 买三送一B. 买六送一C. 买八送一D.买十送一8.沏茶坊的营业时间为（）A. 06:00-23:00B. 06:00-22:00C. 06:00-23:00D. 06:30-23:009.沏茶坊总共可以容纳（）个客位。
A. 28B. 30C. 32D. 3610.行政酒廊的营业时间为（）A. 06:00-23:00B. 06:00-22:00C. 06:00-23:00D. 06:30-23:00二、填空题（25分）1. 五星评定的检查方式第一种为暗访，即星级评定员成为客人进行酒店服务体验，第二种为。
2. 客人在酒店可以买到香烟。
3. 优悦会白金会员可以享受到哪三种待遇、、。
4. 行政酒廊的“欢乐时光”营业时间为。
5. 客人在酒店的和可以取阅到地图。
6. 酒店设有自动取款机，其位置位于。
7. 酒店除了在礼宾部设有一台24小时的外币兑换机外，客人还可以在兑换外币。
常见问题及答案（FAQ）
常见问题及答案（FAQ）第一篇：常见问题及答案(FAQ)常见问题及答案（FAQ）1、“3+2”本硕连读模式详解所谓“3+2”本硕连读模式为：我校本科生成功地在HUST完成3年的学习后，可赴UCR进行2年的学习，成绩合格者可获得HUST的本科学位和毕业证以及UCR的硕士学位。
根据我校与UCR的协议，硕士学位有三种：会计硕士、金融硕士、MBA（有各种方向），其中会计硕士及金融硕士在2年内学生一般都能完成，而由于我们的学生都没有工作经验，MBA需要2.5年（其中0.5年为带薪实习）。
所有学生在进入UCR的第一年里部分时间用来修本科四年级的课程以便转移回HUST拿本科学位，部分时间开始修硕士课程或硕士预备课程，一旦申请到硕士资格，所修学分即计入硕士项目的总学分。
2、项目的总体费用是多少？有奖学金吗？答：“3+2”项目中学生需继续缴纳HUST的注册费（即学费）但不需缴纳住宿费。
学生在出国前请到院系辅导员处办理退宿手续（具体办法另见“退宿舍攻略”）。
1）、在UCR第一年学费：25,000美金（比普通国际留学生少三分之一）、生活费10,000美金2）、在UCR第二年会计硕士及金融硕士学费约38,000美金（总体学费，不按年计，按学分计），生活费10,000美金；MBA学费约48,000美金（总体学费，不按年计，按学分计），生活费10,000美金。
学生在第一年里完成了本科所需学分后，可适当修一些硕士的课程，这样也可减少硕士的费用。
本项目三种硕士项目都设有奖学金，但MBA奖励的幅度和金额比较大，基本上项目学生如果在UCR的成绩维持3.2以上都有不同程度的奖学金，最多可以获得学费的全额减免。
3、参加本项目的学生可以申请美国其它学校吗？答：可以。
学生将在UCR的成绩成功转移回HUST并获得本科学位后，可以自由申请美国及其它任何学校的硕士甚至是博士项目，而且在UCR所修的相关学分都可以转到美国的其它学校。
只是申请过程要复杂一些，而且不享受项目内的优惠条件，如GMAT和GRE以及GPA的要求就要高很多，也有可能不能节约一年的时间。
FAQ问题整理(1)
Q1:晒课教师如何拿到10元活动补助？
A:晒课教师在活动平台上注册报名后，需要学校管理员核实信息准予“通过”，方可拿到10元活动补助购买相关付费资源。
Q2:省里如何拿到5元活动补助？
A:每位晒课教师在平台晒课，并在学校管理员审查通过后，省里可拿到5元活动补助；每省活动补助上限为80万元。
Q3：学校不具备多媒体网络条件的教学点教师可以参与晒课吗？A：可以，鼓励广大教师积极参与平台晒课。
若教学点教师所在学校条件不完善，可选择到所在地区具备条件的中心学校进行网络晒课。
Q4：教师所使用的教材版本在晒课平台中找不到怎么办？
A：平台提供的均为国家审定通过的教材版本，如果您所使用的教材版本晒课平台中没有，您可拨打客服电话400-8980-910进行教材版本的添加，您要添加的教材必须通过国家审定，如未通过国家审定，则不会被平台采纳。
（教材版本根据实际补充更新）。
FAQ---数字广播系统6700题库(101道)
FAQ---数字广播系统67001、T-6700广播系统中最多支持多少个分控端同时在线？(董雄辉出题)——[单选题]A 10B 20C 30D 40正确答案：B2、以下哪个型号是T-6700广播系统远程的双热备软件？(董雄辉出题)——[单选题]A T-6700AB T-6700FC T-6700UD T-6700SR正确答案：D3、T-6760以下级别最高的是？ (董雄辉出题)——[单选题]A 网络报警信号B 网络背景音乐C AUX信号D MIC信号正确答案：A4、在配置学校的标准的4*100米操场方案中，以下哪种方式是最合理的？ (董雄辉出题)——[单选题]A T-67500+4台T-804B T-67500+4台T-904C T-6701+T-61500+8台T-804D T-6701+T-61500+8台T-904正确答案：D5、T-6707BMI 功能描述错误的是？(董雄辉出题)——[单选题]A 具备防拆触发报警功能B 自带2.4G话筒C 可以断电断网备份D 自带MP3播放功能正确答案：A6、T-6704具有多少路IP解码功能，多少个RJ45网口？(董雄辉出题)——[单选题]A 1路，2个B 4路，1个C 4路，2个D 1路，1个正确答案：C7、有栋教学楼有20个T-6705B，共40个T-301R，这栋楼模拟备份功放选择最合适的是？(董雄辉出题)——[单选题]A T-6500B T-6650C T-61000D T-61500正确答案：B8、在学校的升旗局域要求有遥控执行任务的话，需要配置以下哪个？(董雄辉出题) ——[单选题]A T-6713+T-6223AB T-6713+T-6720C T-6720+T-6223AD T-6752正确答案：B9、当项目上需要电话广播的功能时，需要配置以下的哪个设备？(董雄辉出题)——[单选题]A MX8A-4S/4B T-6703EC T-6770D T-6734正确答案：A10、带两个键的求助面板的型号是？(董雄辉出题)——[单选题]A T-6703B T-6703EC T-6770D T-6704正确答案：B11、在公园主干道的方案中，客户希望点对点和自由组合分区，以下哪个配置最合适？(董雄辉出题)——[单选题]A T-6707B T-6705A+T-301RC T-804ND T-6701+T-804正确答案：C12、T-6702A不具有以下功能？(董雄辉出题)——[单选题]A 支持可视化对讲B 具有短路输入接口C 具有短路输出接口D 线路输入可以外接CD播放器正确答案：A13、T-6732A描述不正确的是？ (董雄辉出题)——[单选题]A 内置5W扬声器B 220V供电C 可以用在室外区域D 内置2*30W定阻功放正确答案：D14、67系列服务器推荐操作系统是？(董雄辉出题)——[单选题]A Windows XPB Windows server 2008C Windows 7D Windows 10正确答案：B15、T-6720远程遥控器的理论传输距离是多远？ (董雄辉出题)——[单选题]A 300米B 500米C 800米D 1000米正确答案：D16、以下哪个型号是求助报警终端系列？ (董雄辉出题)——[单选题]A T-6713B T-6711AC T-6706D T-67120正确答案：B17、67系统系列号临时注册，能管理几个终端？(董雄辉出题）——[单选题]A 1B 3C 5D 10正确答案：B18、中考、高考标准考场安装有屏蔽器，建议与我们的终端保持多远距离才不会收到影响(董雄辉出题）——[单选题]A 5B 10C 20D 30正确答案：A19、头戴式话筒T-538B充满电可以用多长时间(董雄辉出题）——[单选题]A 约2~3个小时B 约5~6个小时C 约7~8个小时D 约10~15个小时正确答案：B20、67系列最多实现多少级用户管理(董雄辉出题）——[单选题]A 3B 5C 10D 15正确答案：C21、67系统的每台中继服务器可以多增加( )个终端的扩容数量。
电子商务客服服务FAQ(一)2024
电子商务客服服务FAQ（一）引言概述：电子商务客服服务FAQ（一）电子商务客服是在线购物平台的重要组成部分，通过为消费者提供解答、支持和帮助，为用户提供良好的购物体验。
本文将介绍一些关于电子商务客服的常见问题和解答，帮助客服人员提高工作效率和服务质量。
正文：I. 客服团队管理1. 如何构建一个高效的客服团队？a. 确定团队的目标和职责b. 招聘合适的人员并提供专业培训c. 建立有效的沟通机制和反馈渠道d. 激励和奖励团队成员的工作表现e. 不断优化团队结构和流程2. 如何提高客服团队的工作效率？a. 使用合适的客服软件和工具b. 制定规范的工作流程和标准回复模板c. 提供快速解决问题的知识库和常见问题解答d. 引入自动化流程和机器学习技术e. 定期组织培训和知识分享活动3. 如何处理客服团队的工作压力？a. 设定合理的工作目标和任务分配b. 提供良好的工作环境和设施c. 建立合理的工作时间和休假制度d. 鼓励团队成员互相支持和帮助e. 定期进行团队建设和心理辅导II. 有效的沟通技巧1. 如何与客户建立良好的沟通？a. 用友好和礼貌的语言与客户交流b. 倾听客户的问题和需求，并关注细节c. 给予客户及时的反馈和解决方案d. 解释复杂问题时使用易于理解的语言e. 保持客户关系并建立良好的口碑2. 如何处理客户的投诉和纠纷？a. 聆听客户的不满情绪，并表达歉意b. 全面了解问题并调查原因c. 提供合理的解决方案和补救措施d. 及时跟踪投诉处理进展，并向客户反馈e. 总结经验教训，并改进客服服务流程3. 如何处理客户的各种问题？a. 分析问题的本质和紧急程度b. 提供详细而简单明了的解答c. 引导客户使用自助服务工具和功能d. 协调内部资源和部门以解决问题e. 跟进和确认问题的处理结果III. 技战术和工具1. 使用哪些技术和工具可以提升客服效率？a. 在线聊天和语音通话工具b. 知识库和智能搜索引擎c. 自动化回复和机器人客服d. 数据分析和运营管理系统e. 远程桌面协助和远程访问工具2. 如何利用数据分析提升客服服务？a. 收集和整理客户反馈和投诉信息b. 分析客户需求和行为的数据c. 利用数据预测客户问题和趋势d. 根据数据制定优化策略和措施e. 追踪并评估改进的效果和成效3. 如何处理跨境电商和语言障碍？a. 提供多语言客服支持和服务b. 使用翻译工具和在线翻译服务c. 制定多语言回复模板和常见问题解答d. 增加跨境电商经验的培训和知识分享e. 寻求外部合作伙伴和翻译服务提供商的帮助IV. 提升客户满意度1. 如何提供个性化的客户服务？a. 了解客户的购物偏好和需求b. 通过个性化问卷和调研收集客户反馈c. 提供个性化的推荐和优惠活动d. 确保客户的个人信息和隐私安全e. 定期跟进和与客户保持联系2. 如何处理常见的客户问题？a. 整理常见问题和解答，形成FAQ文档b. 在网站和应用程序上提供FAQ搜索功能c. 通过推广和宣传提高客户对FAQ的认知d. 根据客户反馈和使用情况不断改进FAQe. 培训客服团队提供准确和及时的FAQ解答3. 如何提高客户满意度的度量和评估？a. 设定客户满意度指标和调查方法b. 定期进行客户满意度调查和评估c. 分析调查结果，并制定改进措施d. 关注客户评价和口碑反馈e. 与客户保持沟通，并积极解决问题总结：本文介绍了电子商务客服服务的常见问题和解答，包括客服团队管理、沟通技巧、技战术和工具、以及提升客户满意度等方面。
习题--售前服务（电子商务三四级）
习题--售前服务（电子商务三四级）售前服务（一）判断题（1-10）1.售前客服的工作就是回答顾客的咨询。
( )A. 对B. 错答案：（B）归属鉴定点：001（售前服务的概念）2.想要让顾客购买店里的主推产品，可以在聊天工具上提前设置好促销信息。
( )A. 对B. 错答案：（A）归属鉴定点：006（销售引导的方法技巧）3.一个客服需要熟悉电脑系统的操作，会使用word和excel等基础的办公软件。
( )A. 对B. 错答案：（A）归属鉴定点：001（售前服务的概念）4.网店中的FAQ是指常见问题解答。
( )A. 对B. 错答案：（A）归属鉴定点：008（FAQ的概念）5.常见问题解答是一种离线帮助，不需要客服在线。
( )A. 对B. 错答案：（B）归属鉴定点：008（FAQ的概念）6.一个好的FAQ可以大大减轻了网站工作人员的压力，节省大量的顾客服务成本并提高顾客满意度( )A. 对B. 错答案：（A）归属鉴定点：008（FAQ的概念）7.应对不懂装懂的顾客最好方法就是转移话题。
( )A. 对B. 错答案：（B）归属鉴定点：006（销售引导的方法技巧）8.客服服务可以看做是网店的软件，能够有效的帮助顾客更好的认知店铺。
( )A. 对B. 错答案：（A）归属鉴定点：002（售前服务的特点）9.顾客不懂系围巾的方法，客服回答“没关系，亲多试几次就熟练了”，非常有助于提高客户体验。
( )A. 对B. 错答案：（B）归属鉴定点：004（产品咨询的主要内容）10.其他用户的评价决定顾客是否愿意购买网店的商品，所以客服应该用尽一切办法得到好评。
( )A. 对B. 错答案：（B）归属鉴定点：006（销售引导的方法技巧）（二）单选题（1-40）1.以下属于网店中FAQ含义的是( )A.良好平均品质B.常见问题解答C.检索系统D.顾客的问题答案：（B）归属鉴定点：008（FAQ的概念）2. 在整个营销和销售系统链条中，( ) 是营销和销售之间的纽带，作用至关重要，不可忽视。
英文面试常问问题FAQ
Name of company,position title and description,dates of employment.-Best1.Answers What were your expectations for the job and to what extent were they met?-2.Best Answers What were your starting and final levels of compensation?-Best Answers 3.What were your responsibilities?-Best Answers 4.What major challenges and problems did you face?How did you handle them?5.-Best Answers Which was most/least rewarding?-Best Answers 6.What was the biggest accomplishment/failure in this position?-Best7.Answers Questions about your supervisors and co-workers.-Best Answers8.What was it like working for your supervisor? What were his strengths and9.shortcomings?-Best Answers Who was your best boss and who was the worst?-Best Answers10.Why are you leaving your job? -Best Answers11.What have you been doing since your last job?-Best Answers12.Why were you fired?-Best Answers13.Job Interview Questions About YouWhat is your greatest weakness?-Best Answers What is your greatest strength?-Best Answers Describe a typical work week.-Best Answers Do you take work home with you?-Best Answers How many hours do you normally work?-Best Answers How would you describe the pace at which you work?-Best AnswersHow do you handle stress and pressure?-Best Answers What motivates you?-Best Answers What are your salary expectations?-Best Answers What do you findare the most difficult decisions to make?-Best Answers Tell me about yourself.-Best Answers What has been the greatest disappointment in your life?-Best Answers What are your pet peeves?-Best Answers What do people most often criticize about you?-Best Answers When was the last time you were angry?What happened?-Best Answers If you could relive the last10years of your life,what would you do differently?-Best Answers If the people who know you were asked why you should be hired,what would they say?Best Answers Do you prefer to work independently or on a team?-Best Answers Give some examples of teamwork.-Best Answers What type of work environment do you prefer?-Best Answers How do you evaluate success?-Best AnswersIf you know your boss is100%wrong about something how would you handle it?-Best Answers Describe a difficult work situation/project and howyou overcame it.-Best Answers Describe a time when your workload was heavy and how you handled it. -Best Answers More job interview questions about your abilities.-Best Answers More job interview questions about you.-Best Answers Job Interview Questions About the New Job and the CompanyWhat interests you about this job?-Best AnswersWhy do you want this job?-Best Answers Whatapplicable attributes/experience do you have?-Best Answers Are you overqualified for this job?-Best Answers What can you do for this company?-Best Answers Why should we hire you?-Best Answers Why are you the best person for the job?-Best Answers What do you know about this company?-Best Answers Why do you want to work here?-Best Answers What challenges are you looking for in a position?-Best Answers What can you contribute to this company?-Best Answers Are you willing to travel?-Best Answers Is there anything I haven't told you about the job or company that you wouldlike to know?-Best Answers Interview Questions:The Future What are you looking for in your next job? What is important to you?-Best Answers What are your goals for the next five years/ten years?-Best Answers How do you plan to achieve those goals?-Best Answers What are your salary requirements-both short-term and long-term?-Best Answers Questions about your career goals.-Best AnswersWhat will you do if you don't get this position?-Best Answers Tough Interview Questions These are some of the more difficult interview questions that you maybe asked on a job interview.Customer Service/Retail Interview Questions These are questions you may be asked on an interview for a retailor customer service position.Interview Questions to Ask The last job interview question you may be asked is"What can I answer for you?"Have an interview question or two of your own ready to ask.You aren't simply trying to get this job-you are also interviewing the employer to assess whether this company and the position are a good fit for you.Behavior Based Interview Questions In addition to being ready to answer these standard questions,prepare for behavior based interview questions.This is based on the premise that a candidate's past performance is the best predictor of future performance.You will you need to be prepared to provide detailed responses including specific examples of your work experiences.The best way to prepare is to think of examples where you have successfully used the skills you've pile Responses to Interview Questions Take the time to compile a list of responses to both types of interview questions and to itemize your skills,values,and interests as well as your strengths and weaknesses.Emphasize what you can do to benefit the company rather than just what you are interested in. 1.Tell me about yourself.It seems like an easy interview question.It’s open ended.I can talk about whatever I want from the birth canal forward.Right?Wrong.What the hiring manager really wants is a quick,two-to three-minute snapshot of who you are and why you’re the best candidate for this position.So as you answer this question,talk about what you’vedone to prepare yourself to be the very best candidate for the e an example or two to back it up.Then ask if they would like more details.If they do,keep giving them example after example of your background and experience.Always point back to an example when you have the opportunity.“Tell me about yourself”does not mean tell me everything.Just tell me what makes you the best.2.Why should I hire you?The easy answer is that you are the best person for the job.And don’t be afraid to say so.But then back it up with what specifically differentiates you.For example:“You should hire me because I’m the best person forthe job.I realize that there are likely other candidates who also have the ability to do this job.Yet I bring an additional quality that makes me the best person for the job--my passion for excellence.I am passionately committed to producing truly world class results.For example...”Are you the best person for the job? Show it by your passionate examples.3.What is your long-range objective?Make my job easy for me. Make me want to hire you.The key is to focus on your achievable objectives and what you are doing to reach those objectives.For example:“Within five years,I would like to become the very best accountant your company has on staff.I want to work toward becoming the expert that others rely upon.And in doing so,Ifeel I’ll be fully prepared to take on any greater responsibilities which might be presented in the long term.For example,here is what I’m presently doing to prepare myself...”Then go on to show by your examples what you are doing to reach your goals and objectives.4.How has your education prepared you for your career?This is a broad question and you need to focus on the behavioral examples in your educational background which specifically align to the required competencies for the career.An example:“My education has focused on not only the learning the fundamentals,but also on the practical application of the information learned within those classes.For example,I played a lead role in a class project wherewe gathered and analyzed best practice data from this industry.Let me tell you more about the results...”Focus on behavioral examples supporting the key competencies for the career.Then ask if they would like to hear more examples.5.Are you a team player? Almost everyone says yes to this question.But it is not just a yes/no question.You need to provide behavioral examples to back up your answer.A sample answer:“Yes,I’m very much a team player.In fact,I’ve had opportunities in my work,school and athletics to develop my skills as a team player.For example,on a recent project...”Emphasize teamwork behavioral examplesand focus on your openness to diversity of backgrounds. Talk about the strength of the team above the individual. And note that this question may be used as a lead in to questions around how you handle conflict within a team, so be prepared.6.Have you ever had a conflict with a boss or professor?How was it resolved?Note that if you say no,most interviewers will keep drilling deeper to find a conflict.The key is how you behaviorally reacted to conflict and what you did to resolve it.For example:“Yes,I have had conflicts in the past.Never major ones, but there have been disagreements that needed to be resolved.I've found that when conflict occurs,it helps to fully understand the other person’s perspective,so I take time to listen to their point of view,then I seek to work out a collaborative solution.For example...”Focus your answer on the behavioral process for resolving the conflict and working collaboratively.7.What is your greatest weakness?Most career books tell you to select a strength and present it as a weakness.Such as:“I work too much.I just work and work and work.”Wrong.First of all,using a strength and presenting it as a weakness is deceiving.Second,it misses the point of the question.You should select a weakness that you have been actively working to overcome.For example:“I have had trouble in the past with planning andpriori tization.However,I’m now taking steps to correct this.I just started using a pocket planner...”thenshow them your planner and how you are using it. Talk about a true weakness and show what you are doing to overcome it.8.If I were to ask your professors to describe you,what would they say?This is a threat of reference check question.Do not wait for the interview to know the answer.Ask any prior bosses or professors in advance.And if they’re willing to provide a positive reference,ask them for a letter of recommendation.Then you can answer the question like this:“I believe she would say I'm a very energetic person,that I’m results oriented and one of the best people she has ever worked with.Actually,I know she would say that,because those are her very words.May I show you her letter of recommendation?”So be prepared in advance with your letters of recommendation.9.What qualities do you feel a successful manager should have?Focus on two words:leadership and vision.Here is a sample of how to respond:“The key quality in a successful manager should be leadership--the ability to be the visionary for the people who are working under them.The person who can set the course and direction for subordinates.The highest calling of a true leader is inspiring others to reach the highest of their abilities.I'd like to tell you about a person whom I consider to be a true leader...”Then give an example of someone who has touched your life and how their impacthas helped in your personal development.10.If you had to live your life over again,what one thing would you change?Focus on a key turning point in your life or missed opportunity.Yet also tie it forward to what you are doing to still seek to make that change.For example:“Although I’m overall very happy with where I’m at in my life,the one aspect I likely would have changed would be focusing earlier on my chosen career.I had a great internship this past year and look forward to more experience in the field.I simply wish I would have focused here earlier.For example,I learned on my recent internship…”…then provide examples. 1.Tell me about yourself:The most often asked question in interviews.You need to have a short statement prepared in your mind.Be careful that it does notsoundrehearsed.Limit it to work-related items unless instructed otherwise.Talk about things you have done and jobs you have held that relate to the position you are interviewing for.Start with the item farthest back and work up to the present.2.Why did you leave your last job?Stay positive regardless of the circumstances.Never refer to a major problem with management and never speak ill of supervisors,co-workers or the organization.If you do,you will be the one looking bad.Keep smiling and talk about leaving for a positive reason such as an opportunity,achance to do something special or other forward-looking reasons.3.What experience do you have in this field? Speak about specifics that relate to the position you are applying for.If you do not have specific experience,get as close as you can.4.Do you consider yourself successful? You should always answer yes and briefly explain why.A good explanation is that you have set goals,and you have met some and are on track to achieve the others.5.What do co-workers say about you?Be prepared with a quote or two from co-workers.Either a specific statement or a paraphrase will work.Jill Clark,a co-worker at Smith Company,always said I was the hardest workers she had ever known.It is as powerful as Jill having said it at the interview herself.6.What do you know about this organization?This question is one reason to do some research on the organization before the interview.Find out where they have been and where they are going.What are the current issues and who are the major players?7.What have you done to improve your knowledge in the last year?Try to include improvement activities that relate to the job.A wide variety of activities can be mentioned as positive self-improvement.Have some good ones handy to mention.8.Are you applying for other jobs?Be honest but do not spend a lot of time in this area.Keep the focus on this job and what you can do for this organization. Anything else is a distraction.9.Why do you want to work for this organization? This may take some thought and certainly,should be based on the research you have done on the organization.Sincerity is extremely important here and will easily be sensed.Relate it to your long-term career goals.10.Do you know anyone who works for us?Be aware of the policy on relatives working for the organization.This can affect your answer even though they asked about friends not relatives.Be careful to mention a friend only if they are well thought of.11. What kind of salary do you need?A loaded question.A nasty little game that you will probably lose if you answer first.So,do not answer it.Instead,say something like,That’s a tough question.Can you tell me the range for this position?In most cases,the interviewer,taken off guard,will tell you.If not,say that it can depend on the details of the job.Then give a wide range.12.Are you a team player?You are,of course,a team player.Be sure to have examples ready. Specifics that show you often perform for the good of the team rather than for yourself are good evidence of your team attitude.Do not brag,just say it in a matter-of-fact tone.This is a key point.13.How long would you expect to work for us if hired?Specifics here are not good.Something like this should work:I’d like it to be a long time.Or As long as we both feel I’m doing a good job.14.Have you ever had to fire anyone?How did youfeel about that?This is serious.Do not make light of itor in any way seem like you like to fire people.At the same time,you will do it when it is the right thing to do. When it comes to the organization versus the individual who has created a harmful situation,you will protectthe organization.Remember firing is not the same as layoff or reduction in force.15.What is your philosophy towards work?The interviewer is not looking for a long or flowery dissertation here.Do you have strong feelings that the job gets done?Yes.That’s thetype of answer that works best here.Short and positive, showing a benefit to the organization.16.If you had enough money to retire right now,would you?Answer yes if you would.But since you need to work,this is the type of work you prefer.Do not say yes if you do not mean it.17.Have you ever been asked to leave a position?If you have not,say no.If you have,be honest,brief and avoid saying negative things about the people or organization involved.18.Explain how you would be an asset to this organization You should be anxious for this question.It gives you a chance to highlight your best points as they relate to the position being discussed.Give a little advance thought to this relationship.19.Why should we hire you?Point out how your assets meet what the organization needs.Do not mention any other candidatesto make a comparison.20.Tell me about a suggestion you have made Have a good one ready.Be sure and use a suggestion that was accepted and was then considered successful.One related to the type of work applied for is a real plus.21.What irritates you about co-workers?This is a trap question.Think real hard but fail to come up with anything that irritates you.A short statement that you seem to get along with folks is great.22.What is your greatest strength?Numerous answers are good,just stay positive.A few good examples:Your ability to prioritize, Your problem-solving skills,Your ability to work under pressure,Your ability to focus on projects,Your professional expertise,Your leadership skills,Your positive attitude23.Tell me about your dream job.Stay away from a specific job.You cannot win.If you say the job you are contending for is it,you strain credibility.If you say another job is it,you plant the suspicion that you will be dissatisfied with this position if hired.The best is to stay genetic and say something like:A job where I love the work,like the people,can contribute and can’t wait to get to work.24.Why do you think you would do well at this job? Give several reasons and include skills,experience and interest.25.What are you looking for in a job?See answer#2326.What kind of person would you refuseto work with?Do not be trivial.It would take disloyaltyto the organization,violence or lawbreaking to get you to object.Minor objections will label you as a whiner.27.What is more important to you:the money or the work?Money is always important,but the work is the most important.There is no better answer.28.What would your previous supervisor say your strongest point is?There are numerous good possibilities: Loyalty,Energy,Positive attitude,Leadership,Team player,Expertise,Initiative,Patience,Hard work, Creativity,Problem solver29.Tell me about a problem you had with a supervisor Biggest trap of all.This is a test to see if you will speak ill of your boss.If you fall for it and tell about a problem with a former boss,you may well below the interview right there.Stay positive and develop a poor memory about any trouble with a supervisor.30.What has disappointed you about a job? Don’t get trivial or negative.Safe areas are few but can include:Not enough of a challenge.You were laid off in a reduction Company did not win a contract,which would have given you more responsibility.31.Tell me about your ability to work under pressure.You may say that you thrive under certain types of pressure.Give an example that relates to the type of position applied for.32.Do your skills match this job or another job more closely?Probably this one.Do not give fuel to the suspicion that you may want another job more than this one.33.What motivates you to do your best on thejob?This is a personal trait that only you can say,but good examples are:Challenge,Achievement, Recognition34.Are you willing to work overtime?Nights? Weekends?This is up to you.Be totally honest.35. How would you know you were successful on this job? Several ways are good measures:You set high standards for yourself and meet them.Your outcomes are a success.Your boss tell you that you are successful 36.Would you be willing to relocate if required?You should be clear on this with your family prior to the interview if you think there is a chance it may come up. Do not say yes just to get the job if the real answer is no.This can create a lot of problems later on in your career.Be honest at this point and save yourself future grief.37.Are you willing to put the interests of the organization ahead ofyour own?This is a straight loyalty and dedication question.Do not worry about the deep ethical and philosophical implications.Just say yes.38.Describe your management style.Try to avoid labels.Some of the more common labels,like progressive,salesman or consensus,can have several meanings or descriptions depending on which management expert you listen to.The situational style is safe,because it says you will manage according to the situation,instead of one size fits all.39.What have youlearned from mistakes on the job?Here you have to come up with something or you strain credibility.Make it small,well intentioned mistake with a positive lesson learned.An example would be working too far ahead of colleagues on a project and thus throwing coordination off.40.Do you have any blind spots?Trick question.If you know about blind spots,they are no longer blind spots.Do not reveal any personal areas of concern here. Let them do their own discovery on your bad points. Do not hand it to them.41.If you were hiring a person for this job,what would you look for?Be careful to mention traits that are needed and that you have.42. Do you think you are overqualified for this position? Regardless of your qualifications,state that you are very well qualified for the position.43.How do you propose to compensate for your lack of experience?First,if you have experience that the interviewer does not know about,bring that up:Then, point out(if true)that you are a hard working quick learner.44.What qualities do you look for in a boss? Be generic and positive.Safe qualities are knowledgeable,a sense of humor,fair,loyal to subordinates and holder of high standards.All bosses think they have these traits.45.Tell me about a time when you helped resolve a dispute betweenothers.Pick a specific incident.Concentrate on your problemsolving technique and not the dispute you settled.46. What position do you prefer on a team working on a project?Be honest.If you are comfortable in different roles,point that out.47.Describe your work ethic. Emphasize benefits to the organization.Things like, determination to get the job done and work hard but enjoy your work are good.48.What has been your biggest professional disappointment?Be sure that you refer to something that was beyond your control.Show acceptance and no negative feelings.49.Tell me about the most fun you have had on the job.Talk about having fun by accomplishing something for the organization.50.Do you have any questions for me? Always have some questions prepared.Questions prepared where you will be an asset to the organization are good.How soon will I be able to be productive?and What type of projects will I be able to assist on?are examples.。
销售FAQ问答
答：了解当地的案例，说明一下使用的情况。
问：你们产品和北塔、游龙等国内产品有什么区别？
答：略。
9、问：你们产品是否提供免费升级？
答：一年内免费升级。 一年后收费升级。
10、问：我们目前使用的是网络设备厂商自来自的网管，你们跟他们有什么不同？
18、问答：随便使用U盘，远程维护PC，上班时间做一些单位不允许做的事情，我们现在很头疼，你们有什么方法解决？
答：网强的桌面管理正好解决您的这个问题。
19、问：我们目前每天网络老是断，也不清楚是谁在搞什么，用你们的系统能解决吗？怎么解决？
答：网强的Netmaster网管系统，或者网强的dflow/nflow流量分析系统就是解决这些问题的,我们自己就很好地运用这些系统来管理好我们自己的网络. 欢迎来上海考察.
20、问：你公司大概有多少人？
答：我们全国有20多个分支机构. 全国有近200人,其中研发技术人员有将近100人.
21、问：你们公司开发能力如何？我们比较看中开发能力？
答：网络管理和系统管理类软件，牵涉的是用户的核心系统和关键业务，品质是非常重要的。 评估品质和开发能力的标准是软件成熟度(CMMi), 网强是国内网管厂商中唯一通过CMMi3级认证的专业开发商. 我们有优秀的架构和强大的开发能力.
22、问：我们在全国有很多分支机构，你们如何保证服务？
答：网强在全国有20多个分支机构. 每个分支机构都有专门的技术人员提供详尽周到的售前/售中/售后服务. 网强也提供专业的ITIL咨询和规划服务.
23、问：我们的设备是用的xxx的，他们送了一套软件，免费的，你们能管理的他们也都能管理呀？
答：同问题10
FAQ测试题(媒介)
央广视讯媒介人员培训大纲一、基础知识培训：App移动应用营销基础知识Q：什么是CPA推广？A：CPA每行动成本计价方式是指按广告投放实际效果，即按回应的有效问卷或定单来计费；Q：什么是CPT推广？A：CPT：CPT这种模式主要是移动应用渠道营销平台以试玩为付费标准，而不仅仅以应用的显示次数或者联网激活付费；Q：什么是CPC推广？A：以每点击一次计费。
这样的方法加上点击率限制可以加强作弊的难度，网民的每一次点击就会为广告主带来真实的流量或是潜在的消费者；Q：什么是CPM推广？A：CPM(千人成本)指的是广告投放过程中，听到或者看到某广告的每一人平均分担到多少广告成本Q：什么是CPS推广？A：以实际销售产品数量来换算广告刊登金额；APP目前按照分成比例计算（常规5:5）；Q：什么是CP？A：CP指内容提供商；Q：什么是网盟？A：介于CP（包括发行）和渠道之间；搭建合作的公司，既为网盟。
Q：什么是假量？A：假量普遍存在被广告主认为没有用户行为、没有付费、没有留存，达不到规定要求那部分用户，既为假量。
具体判定假量如：UUID以及IMEI码区分，用户地区区分等。
Q：什么是市场？A：市场通常是指用户自愿下载的行为；如：360手机助手首页面有效资源位；玩家通过登录360手机助手去下载所展示的产品，没有任何诱导、既是一个优质用户；Q：什么是积分墙？A：积分墙既为通过一些应用（游戏）内的奖励，来刺激诱导玩家去下载。
此类用户为积分墙用户，既没有太多用户行为，不算优质用户，但是用户真实，不会被判定刷量；Q：什么是Banner量？A：Banner量分很多种；其中应用内的一些广告图为Banner量；Banner通常是展示在应用下方的一条广告图；Banner可算为市场量；Q：什么是Push？A：Push是指手机通过下载某App，此App通过推送消息向用户展示广告的行为既Push。
Q：什么是插屏？A：插屏既Banner的一种形式；如：用户正在使用央广手机电视看视频；等到视频播放结束后出现一个弹窗；此广告可以定义为插屏广告和弹窗广告；既用户使用应用或者游戏过程中弹出广告窗，为插屏广告；Q：什么是静默渠道？A：静默渠道指：用户不知道的情况下把app下载到用户电话中的行为；此类型的渠道为静默渠道；Q：什么是预装渠道？A：预装渠道通常指：系统rom里的软件预装；用户通过购买手机，手机内含有要预装产品，并且很难卸载（需要root），这样的行为是预装行为；此类渠道的用户留存非常高；但是用户行为不算太好；Q：关于产品类型A：市场上CP主要有工具类（手电筒、wifi万能钥匙、电池医生等）电商类（京东商城、1号店、聚美优品、淘宝等）游戏类（手机单机游戏和手机网络游戏）社交类（微信、QQ、陌陌、遇见等）以上除了游戏之外统称应用类App；Q：关于换量A：换量具体如下：央广手机电视需要推广，本身有一些自有量（假设10000），想通过换量推广，需要换量产品（360手机助手）既通过央广手机电视为360手机助手导入10000用户，360手机助手确认用户真实有效后；需要为央广手机电视进行导入10000用户；不形成金钱交易；Q：安卓产品为什么会有明扣、暗扣产品？A：暗扣产品定义为：用户没有得到任何消费提示，并扣除用户手机话费行为，既为暗扣产品；明扣产品定义：通过模糊提示（字体非常小）误操作（没有达到运营商要求二次确认）来扣除用户话费的产品为明扣产品；明扣产品与正规产品区别在于用户付费转换率能略高一点；达不到暗扣转换率；Q：什么叫核减？A：核减指CP认为一部分用户达不到要求；经过双方沟通商定，扣除一部分用户(必须CP 与渠道进行商务沟通；Q：关于ios市场A：由于目前苹果公司没有给开发者太多权利；ios的研发商只能通过App store 免费榜、付费榜、畅销榜以及精品推荐位热词搜索进行获得用户；还有一种情况为ios越狱用户；同安卓各市场；Q：ios如何登陆到排行榜？A：ios中国大陆地区目前情况想要进入到top50内；大部分通过积分墙以及搜索来提高产品的排名（人为）；也有部分产品会通过用户自愿行为登陆排行榜TOP50内（目前非常少）；Q：为什么越狱渠道量这么少？A：由于苹果公司一直在打击越狱市场；如：更新版本，提高硬件保密性等行为来阻止越狱黑客来对苹果手机进行破解越狱；所以越狱量一直在减少；Q：为什么要数据确认？A：由于网盟、平台会有产品外放；外放的数据需要每日确认，每周邮件确认；以便给渠道结算；邮件确认过的数据不允许核减、判定作弊；也方便于我们结算；以上为央广视讯广告部第一期FAQ的基础知识问答；如果有什么需要补充的可以私自找我沟通；如有不足请大家补充谢谢！二、综合素质与技能培训：1、思考题：（1）一个好的媒介人员应具备怎样的素质？（2）媒介人员如何在做好利润与搞好渠道关系之间把握平衡？。
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酒店产品知识试卷
日期：
部门/分部门：职位：姓名：分数：
一、填空题（15×3=45分）
1、巨华集团的子公司有6个，分别是：巨华房地产开发集团有限公司、大华建筑安装有限公司、富华
物业服务有限公司、华新葡萄种植有限责任公司、、禾华农牧林综合开发有限公司。
2、请问我们酒店的全称是：。
3、全日餐厅在：层。
中餐厅在层。
4、酒店的服务理念：。
酒店的品牌理念：。
5、房间加床怎么收费？。
6、酒店无烟楼层，分布在：、、、层。
7、巨华国际会议厅的特点：。
8、酒店的地理位置：。
9、酒店有个停车位。
10、我们酒店的愿景：。
二、判断题（1×10=10分）
1、酒店前厅部有香烟出售，如果客人需要，可以帮客人联系。
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2、酒店共有418间客房，无障碍房2间，豪华大床房152间，豪华双床房202间。
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3、中餐厅只经营粤菜、本地蒙餐、宫廷菜。
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4、酒店一层张玉珊修身堂提供水疗服务。
营业时间从上午9:00到晚上10:00。
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5、中餐厅的营业时间是：11:00-14:00,晚餐：17:00-21:30。
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6、酒店位于内蒙古呼和浩特市赛罕区成吉思汗大街20号。
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7、会议室以多功能厅为开头，加上数字1—16，其中没有4、13和14。
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8、问：初起火灾的最佳灭火时间是5-7分钟吗？答：不是，是10-15分钟。
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9、问：使用灭火器时，我们应站在逆风处吗？答：对。
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10、问：如发生电器火灾时，我们应先使用灭火器灭火吗？答：对。
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三、简答题（5×6=30分）
1、请问哪里可以借到手机充电器？
2、酒店有租车服务吗？我们分别有哪些车型可以提供？
3、我们酒店的核心价值是什么？
4、请问酒店哪里可以兑换外币？可以兑换哪些外币？
5、请问房间与房间之间如何拨打电话？
四、论述题（1×15=15分）
一位西餐厅的同事正在西餐厅打扫卫生。
突然有位客人问：“你们总经理在哪里？”如果你是这位西餐厅的同事，你会如何处理呢？。