CON - 10 Group Luggage - Check In 团队行李抵店程序

SLFT STANDARD OPERATION PROCEDURE 深圳福田香格里拉大酒店标准操作程序
DEPARTMENT 部门Concierge
礼宾部
JOB TITLE
职位
Service Associate
服务员
TASK NO 任务序号CON – 10 TASK
任务名称
Group Luggage - Check In
团队行李抵店程序
EQUIPMENT REQUIRED: Baggage Trolley / Group Check In / Out Form / Group Tags / Rooming List 所需设备: 行李车/ 团队行李记录表/ 团队行李卡/ 团队房号表
WHAT TO DO
做什么HOW TO DO IT
怎么做
WHY
为什么
1.Preparing for group check in.
准备团队登记。

2.Receiving and checking
收取、检查行李。

Team Leader of p.m. shift must complete
the group check in/out form with the
following information according to the
group arrival report and announcement from
the group coordinator:
下午班领班完成团队行李记录表，包括：
-Group name and code
-Number in group
-Name of travel agency
-Arrival date/time
-团队名称和代码
-团员人数
-旅行社名称
-到达日期和时间
Ensure that sufficient trolleys are available at
the time of arrival.
确保在团队到达时行李车充足。

Unload luggage from baggage van, count
and verify the number of luggage received.
Also check for damaged or torn luggage.
卸下行李，确认行李件数，同时检查是否
有损坏或撕裂的行李。

Raise group check in/out form and indicate
number of luggage received together with
vehicle number of luggage van/driver to
acknowledge and driver signature.
在团队行李记录表上记录行李数量、行李
车牌号，与司机确认行李件数，并要求司
机签字确认。

GSA must inform the Concierge
manager of any damaged luggage
that are received from the driver
upon arrival. To ensure the correct
baggage are being delivered.
行李在接收时有任何损坏，必须马
上通知礼宾部经理，保护酒店利
益。

Prepared By 制表人：Chew Sheau Jing
周巧清
Approved By
批准人：
Keith Tomkies
汤凯之
Signature/Date 签名/日期: Signature/Date 签名/日期:
SLFT STANDARD OPERATION PROCEDURE 深圳福田香格里拉大酒店标准操作程序
DEPARTMENT 部门Concierge
礼宾部
JOB TITLE
职位
Service Associate
服务员
TASK NO 任务序号CON – 10 TASK
任务名称
Group Luggage - Check In
团队行李抵店程序
EQUIPMENT REQUIRED: Baggage Trolley / Group Check In / Out Form / Group Tags / Rooming List 所需设备: 行李车/ 团队行李记录表/ 团队行李卡/ 团队房号表
WHAT TO DO
做什么HOW TO DO IT
怎么做
WHY
为什么
3.Group luggage tag.
附团队行李卡。

4.Luggage delivering.
递送行李。

5.Checking with guide.
与领队确认。

Tag all the luggage and write down room
numbers on the tag for delivery.
将团队行李卡拴在所有团队行李上，在团
队行李牌上注明团队房间号码。

Once finalized rooming list is given by
group coordinator, luggage must be
delivered immediately.
团队房号最后确认，马上递送行李。

Record the number of luggage delivered to
each room.
将送到每个房间的行李数量记录在团队
行李记录表上。

Reconfirm the number of luggage with tour
leader or guide upon group check in.
当团队登记时，要与领队或导游再次确认
行李数量。

Detailed number of luggage delivered to
each room is to be recorded on the group
check in/out form upon returning to the
concierge service leader.
将完成的记录有每个房间行李件数量及
房号的行李记录表上交给主管。

To provide efficient service.
确保高效服务。

Easy checking when luggage
wrongly placed in the room.
当行李放错房间时可以便于核查。

Reference for concierge staff and
guest.
日后参考。

Prepared By 制表人：Chew Sheau Jing
周巧清
Approved By
批准人：
Keith Tomkies
汤凯之
Signature/Date 签名/日期: Signature/Date 签名/日期:
SLFT STANDARD OPERATION PROCEDURE 深圳福田香格里拉大酒店标准操作程序
DEPARTMENT 部门Concierge
礼宾部
JOB TITLE
职位
Service Associate
服务员
TASK NO 任务序号CON – 10 TASK
任务名称
Group Luggage - Check In
团队行李抵店程序
EQUIPMENT REQUIRED: Baggage Trolley / Group Check In / Out Form / Group Tags / Rooming List 所需设备: 行李车/ 团队行李记录表/ 团队行李卡/ 团队房号表
WHAT TO DO
做什么HOW TO DO IT
怎么做
WHY
为什么
6.Group not arrives yet.
团队尚未抵达。

If the group arrives later than the luggage or if
some members have not arrived yet, net or tie
the luggage together to ease identification
later.
如果团队行李先于团员抵达或团队尚未
登记，要将行李用网盖好。

If there is rooming list and luggage name
label before group arrival, Concierge will
differ the luggage as rooming list and send
luggage to guest room.
如果团队抵达前，礼宾部已得到分房表和
行李名签，则可以根据以上资料将客人行
李送入房间。

To avoid mixing with other luggage.
避免与其他行李混淆。

Efficient service.
确保高效的服务。

Prepared By 制表人：Chew Sheau Jing
周巧清
Approved By
批准人：
Keith Tomkies
汤凯之
Signature/Date 签名/日期: Signature/Date 签名/日期:。