安保部培训讲义
合集下载
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
authorization.
执行对随意停放或无人看管的车辆，超时停放或未经认可过夜停放的车辆的检查。
Interior内部区域:
• Be knowledgeable to answer guest’s questions or direct guests to groups or persons
who can assist with their needs.
24小时监督所有的公共和工作区域.
Coordinate functions with Police and other government security agencies and promote goodwill with them
与保安部各员工协调工作和职责, 与警察局,其他政府安全机构提升良好的意愿.
efficiently. Our aim is guests’ satisfaction and staff’s trust. We will be polite, courteous and have
guest service orientation in our work.
保障酒店消防治安人身财产安全,协助公安消防机关的安全保卫工作，使其成为警惕性高、纪律严
Provide escort duty for money transfers to/from the General Cashier’s office and bank as/when required
负责护送现款送转到总出纳办公室或银行.
Perform other duties as assigned
履行其他被指派的职责.
Service Area服务区域
Lobby大堂区域:
Provide continuous moving/static patrols for the lobby and areas out of visual range, i.e.
walkways, entrance/exit points, car park areas, common/public areas, etc.
政办公室→宴会厅
• Basement 2/ -2楼
Car Park Area → Store Room → Staff Restaurant → Banquet Kitchen → Staff Smoking
在大堂区域保持警觉性,比如:过道,门口,停车场,公共区域等.
– Pay close attention to activities in the lobby.
密切关注大堂区域的一切动向.
– Listen for unusual sounds, discussions, etc.
关注异常的声音和争论等.
– Unusual situations, damage, unusual /unexpected changes.异常情况，损坏和变化。
– Suspicious boxes, packages, backpacks, etc.可疑的箱子，包裹，背包等。
• Lobby Entrances and Public Areas (Refer to Watchman’s Tour)
Resources Department
监督酒店员工上下班打考勤,查包和在人力资源部的指导下检查员工储物柜.
Maintain a 24 hour surveillance of all areas that are frequented by guests as well all work areas
and storage areas, car parks and remote areas
巡逻酒店所有区域,包括员工更衣室,厨房,餐饮部仓库,停车场和偏远区域.
Responsible for the safety and security of guests, employees, property and establishment needs
负责酒店客人,员工,财产和设施设备的安全和保障.
Implement procedures for security and emergency incidents
按程序执行安全和紧急事件.
Ensure that all fire alarms, fire fighting equipment are in good working order.
BBQ Kitchen → BBQ Restaurant → Fire Staircase
外围停车场 →行李房 →大堂 →大堂吧→商务中心 → 酒吧 →逸醉茶廊→中餐厅 → 中厨
开放式厨房 → 巴西厨房 → 巴西烧烤餐厅 → 消防楼梯
Guest room area客房区域:
Each Block Area Access → All Passageway → Landscape → SPA →Riyue Square
Mission 使命
Ensure the security and safety of guests, staff and hotel property, partnering police to keep our
hotel safe and secure. We display vigilance, strict discipline, are highly organized and work
对酒店财产和资产的布局有全面的了解,熟悉酒店的紧急计划.对酒店管理层报告所有会影响酒店客人,员工和
财产安全的问题.
Monitor staff clocking on and off duty, engage in staff bag checks and locker checks as directed by Human
– Pay particular attention to undesirables, persons loitering around or entering the lobby.
特别关注陌生人进入大堂.
– Monitor all incoming deliveries from the lobby and be vigilant of any suspicious items.
– Offices 办公室
– Guest amenities 客用区域
Security Distribution Point 保安岗位分布点:
•
•
•
•
•
•
•
Lobby Entrance 大堂入口处
Lobby 大堂
Staff Entrance 员工入口处
Car Parking Area Exit (-1B) 车道出口处（负一层）
明、组织性强、行动迅速、有效率的机构，客人满意，员工信赖是我们的工作目标，整个部门在开
展安全工作中始终贯穿服务意识并且礼貌、谦恭。
Organization Chart部门组织结构图
保安部经理
Chief Security Officer
保安部副经理
Asst. Chief Security Officer
确保所有的火警,消防设备都处于正常运转状态.
Be thoroughly familiar with the property layout, design, entry, exit points and hotel’s emergency plan,
Report to management all matters affecting the safety of guests, employees and property.
监控所有进入大堂的物品并且警惕任何可疑物品
•
Monitor any situations, actions, persons that are dangerous or seem控一切有异常的情况、行动，危险或不恰当的行为.
Lobby Security Officers will be called upon to respond to any questions or requests for service
连续性的巡逻并检查如下区域：停车场区域，行车道、收货处及公共区域。
– Enforcement checks will be done on vehicles improperly parked, left unattended in
inappropriate areas, left for extended periods of time or parked overnight without proper
→ Fire Door → HR Office → Meeting rooms → Health Club → Executive Office →
Crowne Function Room
消防控制中心 → 保安部办公室 → 员工出入口（打卡区）→工程部办公室→电脑房→员
工更衣室→电视房→停车区→消防楼梯→人力资源部办公室 →会议室 →健身中心→ 行
Passage from -1B to -2B 负一层到负二层的通道处
CCTV Room 监控中心
Guest Room Area ( 3 Security Staff) 客房区域（共3个保安员）
• Patrol （2 Security Staff）2个保安员不间断巡逻
Watchman’s Tour巡逻路线
各区域通道→各出入口→绿化区域→水疗→日月广场
• Basement 1/ -1楼：
CCTV Room → Security Office → Staff Entrance → Engineer Office → EDP Office →
Male/Female Locker Room → TV Equipment Room → Car Park Area → Fire Staircase
from guests or colleagues
在大堂区域对客人或同事所提出关于服务的问题或请求作出回应.
• Exterior外部区域:
• All building exterior roofs/walls/windows/doors/doorways are monitored for:
时常检查建筑外部情况：房顶、墙体、窗户、门、门口等。
大堂的入口和公共区域（参考巡逻路线图）
– Patrol each area hourly on a 24/7 schedule
根据7天24小时，每小时检查一次
• Parking Areas and Hotel Access Points
停车场和定点区域
– Continuous patrols will be done in car parks, roadways, receiving bay and public areas.
保安部主管（消防）
Security Supervisor
(Fire Safety Officer)
保安部主管
Security Supervisor
保安
Security Guard
保安部秘书
Security Secretary
Key Responsibility 主要工作职责
•
•
•
•
•
•
•
•
•
•
Patrol all areas including guest room blocks, employee locker rooms, kitchens, food and beverage outlets
Lobby Area大堂区域:
Lobby Entrance Car Park Area →Luggage Room → Lobby → Lobby Bar → Business
Centre → Wine Bar → Green Tea → Chinese Restaurant → Chinese Show Kitchen →
回答客人或团队的问题并给予需要帮助的客人或团队直接的帮助．
• Check common areas every hour. 每半小时检查以下区域：
– F&B outlets 餐饮部营业区域
– Staff areas 员工区
– Lobby 大堂
– Entry Points 入口
– Toilets 洗手间
执行对随意停放或无人看管的车辆，超时停放或未经认可过夜停放的车辆的检查。
Interior内部区域:
• Be knowledgeable to answer guest’s questions or direct guests to groups or persons
who can assist with their needs.
24小时监督所有的公共和工作区域.
Coordinate functions with Police and other government security agencies and promote goodwill with them
与保安部各员工协调工作和职责, 与警察局,其他政府安全机构提升良好的意愿.
efficiently. Our aim is guests’ satisfaction and staff’s trust. We will be polite, courteous and have
guest service orientation in our work.
保障酒店消防治安人身财产安全,协助公安消防机关的安全保卫工作，使其成为警惕性高、纪律严
Provide escort duty for money transfers to/from the General Cashier’s office and bank as/when required
负责护送现款送转到总出纳办公室或银行.
Perform other duties as assigned
履行其他被指派的职责.
Service Area服务区域
Lobby大堂区域:
Provide continuous moving/static patrols for the lobby and areas out of visual range, i.e.
walkways, entrance/exit points, car park areas, common/public areas, etc.
政办公室→宴会厅
• Basement 2/ -2楼
Car Park Area → Store Room → Staff Restaurant → Banquet Kitchen → Staff Smoking
在大堂区域保持警觉性,比如:过道,门口,停车场,公共区域等.
– Pay close attention to activities in the lobby.
密切关注大堂区域的一切动向.
– Listen for unusual sounds, discussions, etc.
关注异常的声音和争论等.
– Unusual situations, damage, unusual /unexpected changes.异常情况，损坏和变化。
– Suspicious boxes, packages, backpacks, etc.可疑的箱子，包裹，背包等。
• Lobby Entrances and Public Areas (Refer to Watchman’s Tour)
Resources Department
监督酒店员工上下班打考勤,查包和在人力资源部的指导下检查员工储物柜.
Maintain a 24 hour surveillance of all areas that are frequented by guests as well all work areas
and storage areas, car parks and remote areas
巡逻酒店所有区域,包括员工更衣室,厨房,餐饮部仓库,停车场和偏远区域.
Responsible for the safety and security of guests, employees, property and establishment needs
负责酒店客人,员工,财产和设施设备的安全和保障.
Implement procedures for security and emergency incidents
按程序执行安全和紧急事件.
Ensure that all fire alarms, fire fighting equipment are in good working order.
BBQ Kitchen → BBQ Restaurant → Fire Staircase
外围停车场 →行李房 →大堂 →大堂吧→商务中心 → 酒吧 →逸醉茶廊→中餐厅 → 中厨
开放式厨房 → 巴西厨房 → 巴西烧烤餐厅 → 消防楼梯
Guest room area客房区域:
Each Block Area Access → All Passageway → Landscape → SPA →Riyue Square
Mission 使命
Ensure the security and safety of guests, staff and hotel property, partnering police to keep our
hotel safe and secure. We display vigilance, strict discipline, are highly organized and work
对酒店财产和资产的布局有全面的了解,熟悉酒店的紧急计划.对酒店管理层报告所有会影响酒店客人,员工和
财产安全的问题.
Monitor staff clocking on and off duty, engage in staff bag checks and locker checks as directed by Human
– Pay particular attention to undesirables, persons loitering around or entering the lobby.
特别关注陌生人进入大堂.
– Monitor all incoming deliveries from the lobby and be vigilant of any suspicious items.
– Offices 办公室
– Guest amenities 客用区域
Security Distribution Point 保安岗位分布点:
•
•
•
•
•
•
•
Lobby Entrance 大堂入口处
Lobby 大堂
Staff Entrance 员工入口处
Car Parking Area Exit (-1B) 车道出口处（负一层）
明、组织性强、行动迅速、有效率的机构，客人满意，员工信赖是我们的工作目标，整个部门在开
展安全工作中始终贯穿服务意识并且礼貌、谦恭。
Organization Chart部门组织结构图
保安部经理
Chief Security Officer
保安部副经理
Asst. Chief Security Officer
确保所有的火警,消防设备都处于正常运转状态.
Be thoroughly familiar with the property layout, design, entry, exit points and hotel’s emergency plan,
Report to management all matters affecting the safety of guests, employees and property.
监控所有进入大堂的物品并且警惕任何可疑物品
•
Monitor any situations, actions, persons that are dangerous or seem控一切有异常的情况、行动，危险或不恰当的行为.
Lobby Security Officers will be called upon to respond to any questions or requests for service
连续性的巡逻并检查如下区域：停车场区域，行车道、收货处及公共区域。
– Enforcement checks will be done on vehicles improperly parked, left unattended in
inappropriate areas, left for extended periods of time or parked overnight without proper
→ Fire Door → HR Office → Meeting rooms → Health Club → Executive Office →
Crowne Function Room
消防控制中心 → 保安部办公室 → 员工出入口（打卡区）→工程部办公室→电脑房→员
工更衣室→电视房→停车区→消防楼梯→人力资源部办公室 →会议室 →健身中心→ 行
Passage from -1B to -2B 负一层到负二层的通道处
CCTV Room 监控中心
Guest Room Area ( 3 Security Staff) 客房区域（共3个保安员）
• Patrol （2 Security Staff）2个保安员不间断巡逻
Watchman’s Tour巡逻路线
各区域通道→各出入口→绿化区域→水疗→日月广场
• Basement 1/ -1楼：
CCTV Room → Security Office → Staff Entrance → Engineer Office → EDP Office →
Male/Female Locker Room → TV Equipment Room → Car Park Area → Fire Staircase
from guests or colleagues
在大堂区域对客人或同事所提出关于服务的问题或请求作出回应.
• Exterior外部区域:
• All building exterior roofs/walls/windows/doors/doorways are monitored for:
时常检查建筑外部情况：房顶、墙体、窗户、门、门口等。
大堂的入口和公共区域（参考巡逻路线图）
– Patrol each area hourly on a 24/7 schedule
根据7天24小时，每小时检查一次
• Parking Areas and Hotel Access Points
停车场和定点区域
– Continuous patrols will be done in car parks, roadways, receiving bay and public areas.
保安部主管（消防）
Security Supervisor
(Fire Safety Officer)
保安部主管
Security Supervisor
保安
Security Guard
保安部秘书
Security Secretary
Key Responsibility 主要工作职责
•
•
•
•
•
•
•
•
•
•
Patrol all areas including guest room blocks, employee locker rooms, kitchens, food and beverage outlets
Lobby Area大堂区域:
Lobby Entrance Car Park Area →Luggage Room → Lobby → Lobby Bar → Business
Centre → Wine Bar → Green Tea → Chinese Restaurant → Chinese Show Kitchen →
回答客人或团队的问题并给予需要帮助的客人或团队直接的帮助．
• Check common areas every hour. 每半小时检查以下区域：
– F&B outlets 餐饮部营业区域
– Staff areas 员工区
– Lobby 大堂
– Entry Points 入口
– Toilets 洗手间