telephone reservation

Passenger’s name Departure time Arrival time
Passenger’s address Single or return Repeat the reservation
Flight number
Destination Passenger’s telephone number
Class of service
Meal service Ticket fare
Baggage allowance
Confirmation
Procedures of telephone reservation .

Passenger’s Name Class of Service Trip information Personal Telephone Reconfirmation
ቤተ መጻሕፍቲ ባይዱ
Dialogue B: Reservations on a Connecting flight
(Mr. and Mrs. Hilton want to fly from Beijing to Chicago. As no direct flights run between these two cities they’ll be arranged to take a connecting flight in San Francisco and then go to Chicago.)
上海交通职业技术学院民航服务英语口语教程unittelephonereservationpartone
《民航服务英语口语教程》
Unit 5 Telephone Reservation
上海交通职业技术学院
Part One: Warming-up

Discuss with your partners and tell how many ways of making airline reservations. Telephone Internet Ticket Counter Travel Agency
New York

New York City lies on the east coast of the United States, 328 kilometres (204 miles) northeast of the country's capital city, Washington, DC. In fact, New York City was briefly the US capital itself from 1789 to 1790. New York City is made up of five boroughs, each of which is a county. Brooklyn (Kings County) and Queens occupy the western portion of Long Island, while Staten Island (Richmond County) and Manhattan are completely on their own mass of land. The Bronx, to the north, is attached to the New York State mainland. The great waves of European immigrants coming to New York, the development of the city's infrastructure, the consolidation of the five boroughs into one vast city and the incredible construction boom of the next 30 years all contributed to the city's prominence. The Big Apple has a greater reputation for business, culture, people, leisure, sophistication and art than any other city in the world and is often the primary American base for foreign companies looking to start up an American office. One of the most lively and important cities on earth, New York is rich in facilities and entertainment for both the business and leisure traveller. Associated with activity, buzz and vibe, even a seemingly quiet stroll through a Manhattan street can become a wonderful afternoon's entertainment; boredom is not a word that is connected with New York City.
Useful Expressions Dialogue A

Dialogue B



Available seats Single ticket Reach sb. at 64385069 Pretty well booked C for Charlie C like Charlie C as in Charlie
Dialogues in Situations
Dialogues

Dialogue A: International Flight Reservation
(Mr. James Croft wants to go back to New York after two weeks of holiday in China. He picks up the phone and makes a reservation through the Air China Booking Office in Beijing.)
Osaka



Japan is a bow-shaped archipelago lying to the east of the Asian continent. The local self-governing bodies of Japan consist of prefectures and municipalities. Osaka Prefecture, located at the approximate center of Japan, is divided into 33 cities, 10 towns, and 1 village. Covering an area of approximately 1,890 square kilometers, or only 0.5% of the nation's entire land area, Osaka is the second smallest prefecture. However, it has a population of 8.8 million, or roughly 7% of the entire population, making it the third most populous prefecture after Tokyo and Kanagawa prefectures. Furthermore, approximately 210,000 non-Japanese, or 10.5% of all nonJapanese registered in Japan, reside in Osaka. Geographically Osaka extends from north to south, with a slight curve. It faces Osaka Bay to the west and is surrounded by mountains on the other three sides. The weather is generally mild, with four distinct seasons. The average annual temperature is 16.5C (61.3F), and average precipitation is 1,306mm. ("2006 Almanac of Osaka Prefecture's Climate", Osaka District Meteorological Observatory)
Statue of Liberty

The Statue of Liberty, superimposed over an outlining of New York state, is shown as the "Gateway To Freedom" celebrating the Empire State as a point of entry for millions of immigrants seeking the political freedom and democracy that American citizenship provides. Lines tracing the Hudson River and Erie Canal are etched into the state’s outline. These two important waterways were not included in the original design. They were added at Governor Pataki’s request to pay tribute to their importance in the state’s development.

What do you think is the easiest and the most convenient way to make air reservations? State your reason.

Time-saving Convenient Changeable Efficient
Contact sb. At 54686600 Remind sb. To do sth. Check the baggage through The flight is full The seats have all been occupied/ completely reserved
Part Two :

Study the following routing and make a reservation for your passenger: Beijing
CA921(4,6) Dep: 0800 Arr: 1405
Osaka
UA2882(4,5,6) Dep: 2000 Arr: 1150*
Melbourne
Days Dep. Arr. Flight A/C Stops Class Ml Fare PEK--CDG 12-45-7 1235 1600 CA933 340 --- FCYK M/S CNY19820(Y) SFO---PEK 1234567 1600 2100* UA853 777 NRT FY B/S CNY12020(Y) SHA—SIN --3---1410 2340 SQ091 A310 HKG FCY M/S CNY5450(Y)
Discuss the following schedule with your partner. One of you acts as an agent and makes reservations for your passenger who wants to go to New York and other places.
You are given the following pieces of information, some of which are necessary for making reservations by telephone. Select the most useful ones and rearrange them in a proper order.