加拿大focus咨询机构为香港地铁做的最新的绩效咨询前期培训(英文).pptx
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Focus咨询机构为香港地铁做的最新的绩效咨询
Performance Measures Scorecard
Organization Design and Compensation
Best Practices
Activity Based Management
Systems Enabled
© Focused Management Inc.
Understand the Organization
4
© Focused Management Inc.
Result – What Is At Stake
• Inappropriate measurement systems can be costly experiments
• Sobey’s $50m ERP write off • Boeing’s production problems in the late 1990’s • Malcolm Baldridge winner, Wallace Co’ bankrupt • Fortune 500 companies will face a $31.5 Billion
Of Decision Support Tools
At Issue
• Every organization needs to measure and manage performance to satisfy the demands of stakeholders
• Today’s measurement and management methods are much better than in the past but need to be connected together
IN
OUT
加拿大FOUCUS咨询公司给香港地铁做绩效评价咨询培训2
• Depending on one’s background, experience, personal preconceptions, function, etc… everybody will view organizational performance from a slightly different10
© Focused Management Inc.
Organizations Behave as Adaptive Systems
SUPPLIERS
purchase order
Strategic Planning
Goals/plans
Performance reports
Procurement
W. Edward Deming
2021/1/15
9
© Focused Management Inc.
Why is this important?
• Results matter - Knowledge is the basis of our economy • Knowledge is increasing dramatically while we are losing
Of Decision Support Tools
At Issue
• Every organization needs to measure and manage performance to excite stakeholders and satisfy their demands
• Today’s tools do not provide Senior Management with the knowledge necessary to make informed & correct decisions
讲座-HR-【课件】加拿大Focus咨询机构为香港地铁做的绩效咨询前期培训32页学习文档
48%
Production
Product made
New Dies product
Work order
13%
Order Generation
promotion
Order entered
No
In Stock
Sales order
Order Fulfillment
Store
Pick, pack, ship
• Fortune 500 companies will face a $31.5 Billion knowledge deficit next year
• By how much can profit be increased by changing your product/market mix to focus on your most profitable products
We need a living repository in which locate and maintain knowledge
2019/8/15
4
© Focused Management Inc.
Result – What Is At Stake
• Inappropriate measurement systems can be costly experiments • Sobey’s $50m ERP write off • Boeing’s production problems in the late 1990’s • Malcolm Baldridge winner, Wallace Co’ bankrupt
2019/8/15
9
© Focused Management Inc.
为香港地铁做的最新的绩效咨询前期培训
Cost and Performance Management:
Creating Value with Measures
Presented by
Focused Management Inc.
2019/12/8
Facilitating Performance Improvement Through Better Use Of Information And The Application
2019/12/8
6
© Focused Management Inc.
Performance Architecture to Drive Value
Stakeholder Need/Values • Customers • Shareholders • Employees • etc.
Process Management
2019/12/8
8
© Focused Management Inc.
Value-Based Management
• “VBM is a holistic management approach that encompasses redefined goals, redesigned organizational structures and systems, rejuvenated strategic and operational processes, and even revamped human resources practices”.
Implications of The Fish Tank Syndrome
We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses
Creating Value with Measures
Presented by
Focused Management Inc.
2019/12/8
Facilitating Performance Improvement Through Better Use Of Information And The Application
2019/12/8
6
© Focused Management Inc.
Performance Architecture to Drive Value
Stakeholder Need/Values • Customers • Shareholders • Employees • etc.
Process Management
2019/12/8
8
© Focused Management Inc.
Value-Based Management
• “VBM is a holistic management approach that encompasses redefined goals, redesigned organizational structures and systems, rejuvenated strategic and operational processes, and even revamped human resources practices”.
Implications of The Fish Tank Syndrome
We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses
推荐-加拿大Focus咨询机构为香港地铁做的最新的绩效咨询前期培训 精品
• Inappropriate measurement systems can be costly experiments • Sobey’s $50m ERP write off • Boeing’s production problems in the late 1990’s • Malcolm Baldridge winner, Wallace Co’ bankrupt
➢ We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses
➢ We need to develop a common / agreed understanding of the business and all of its characteristics
Organization • Goals • Measures • Results
Process • Goals • Measures • Results
Activity • Goals • Measures • Results
Performance Measures Scorecard
Organization Design and Compensation
Of Decision Support Tools
At Issue
• Every organization needs to measure and manage performance to satisfy the demands of stakeholders
• Today’s measurement and management methods are much better than in the past but need to be connected together
➢ We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses
➢ We need to develop a common / agreed understanding of the business and all of its characteristics
Organization • Goals • Measures • Results
Process • Goals • Measures • Results
Activity • Goals • Measures • Results
Performance Measures Scorecard
Organization Design and Compensation
Of Decision Support Tools
At Issue
• Every organization needs to measure and manage performance to satisfy the demands of stakeholders
• Today’s measurement and management methods are much better than in the past but need to be connected together
加拿大Focus咨询机构为香港地铁做的最新的绩效咨询前期培训英文版PPT34页
➢ We need to develop a common / agreed understanding of the business and all of its characteristics
➢ We need a constantly available set of reference points to which we can return
• Decision making needs factsment Inc.
The Fish Tank Syndrome
If each person described what they saw, would it be the same description?
2020/6/27
6
© Focused Management Inc.
Performance Architecture to Drive Value
Stakeholder Need/Values • Customers • Shareholders • Employees • etc.
Process Management
Cost and Performance Management:
Creating Value with Measures
Presented by
Focused Management Inc.
2020/6/27
At Issue
• Every organization needs to measure and manage performance to satisfy the demands of stakeholders
• “This holistic practice of VBM is in sharp contrast to the finance-driven appearance that VBM has taken on in the past …”
Focus咨询机构为香港地铁做的最新的绩效咨询(英文版)
The Fish Tank Syndrome
If each person described what they saw, would it be the same description?
2020/6/30
Perspectives vary! – Which is correct?
3
© Focused Management Inc.
• “This holistic practice of VBM is in sharp contrast to the finance-driven appearance that VBM has taken on in the past …”
2020/6/30
6
© Focused Management Inc.
Performance Architecture to Drive Value
Stakeholder Need/Values • Customers • Shareholders • Employees • etc.
Process Management
7
FINANCIAL QUALITY TIME QUANTITY
Performance Measures Scorecard
Organization Design and Compensation
Best Practices
Activity Based Management
Systems Enabled
➢ We need to develop a common / agreed understanding of the business and all of its characteristics
加拿大FOUCUS咨询公司给香港地铁做绩效评价咨询培训2
2021/4/17
8
© Focused Management Inc.
Processes are where thess world, this results in what we
call “The Fish Tank Syndrome”
2021/4/17
3
© Focused Management Inc.
The Fish Tank Syndrome
If each person described what they saw, would it be the same description?
2021/4/17
7
© Focused Management Inc.
The Performance Architecture
Stakeholder Need/Values • Customers • Shareholders • Employees • etc.
Process Management
Performance Architecture
Presented by
Focused Management Inc..
2021/4/17
Facilitating Performance Improvement Through Better Use Of Information And The Application
• People behave as they are measured • The only purpose for measurement is to influence
human behavior • We need a constantly available set of reference points
加拿大FOUCUS咨询公司给香港地铁做绩效评价咨询培训2
Of Decision Support Tools
At Issue
• Every organization needs to measure and manage performance to excite stakeholders and satisfy their demands
• Today’s tools do not provide Senior Management with the knowledge necessary to make informed & correct decisions
• Depending on one’s background, experience, personal preconceptions, function, etc… everybody will view organizational performance from a slightly different perspective
• In the business world, this results in what we
call “The Fish Tank Syndrome”
2022/8/10
3
© Focused Management Inc.
The Fish Tank Syndrome
If each person described what they saw, would it be the same description?
2022/8/10
8
© Focused Management Inc.
Processes are where the work is done
to which we can return • We need a living repository in which locate and
At Issue
• Every organization needs to measure and manage performance to excite stakeholders and satisfy their demands
• Today’s tools do not provide Senior Management with the knowledge necessary to make informed & correct decisions
• Depending on one’s background, experience, personal preconceptions, function, etc… everybody will view organizational performance from a slightly different perspective
• In the business world, this results in what we
call “The Fish Tank Syndrome”
2022/8/10
3
© Focused Management Inc.
The Fish Tank Syndrome
If each person described what they saw, would it be the same description?
2022/8/10
8
© Focused Management Inc.
Processes are where the work is done
to which we can return • We need a living repository in which locate and
加拿大Focus咨询机构为香港地铁做的最新的绩效咨询前期培训(英文PPT 34页)
Customer
Call Center
First Level Technical
Dep’t
Second Level
Technical Dep’t
Customer calls IVR Routing
HW Problem
No
Identify - Customer - Product - SLA Verify Entitlement
We need a living repository in which locate and maintain knowledge
2019/11/9
4
© Focused Management Inc.
Result – What Is At Stake
• Inappropriate measurement systems can be costly experiments • Sobey’s $50m ERP write off • Boeing’s production problems in the late 1990’s • Malcolm Baldridge winner, Wallace Co’ bankrupt
2019/11/9
6
© Focused Management Inc.
Performance Architecture to Drive Value
Stakeholder Need/Values • Customers • Shareholders • Employees • etc.
Process Management
Detailed Process Map
Service Delivery Process
加拿大FOUCUS咨询公司给香港地铁做绩效评价咨询培训2
IN
OUT
Human Performance
Strategic Plan
FINANCIAL QUALITY TIME QUANTITY
Performance Measures Scorecard
Organization Design and Compensation
Best Practices
Activity Based Management
2020/11/12
Domain Knowledge
13
© Focused Management Inc.
World Class Tools To Lead You Into The Future
2020/11/12
14
© Focused Management Inc.
…Partial List of Clients
Government Services • Canadian Navy • City of Burlington • City of San Diego • Region of Halton • Canadian Coast Guard • City of Kitchener • Alberta Environmental
2020/11/12
7
© Focused Management Inc.
The Performance Architecture
Stakeholder Need/Values • Customers • Shareholders • Employees • etc.
Process Management
Line
Buy material
Store & issue
为香港地铁做的最新的绩效咨询前期培训
IN
OUT
Human Performance
2019/11/21
Strategic Plan
Organization • Goals • Measures • Results
Process • Goals • Measures • Results Activity • Goals • Measures • Results
7
Performance Measures Scorecard
Organization Design and Compensation
Best Practices
Activity Based Management
Systems Enabled
© Focused Management Inc.Understan来自 the Organization
We need to develop a common / agreed understanding of the business and all of its characteristics
We need a constantly available set of reference points to which we can return
• Fortune 500 companies will face a $31.5 Billion knowledge deficit next year
• By how much can profit be increased by changing your product/market mix to focus on your most profitable products
2019/11/21
加拿大FOUCUS咨询公司给香港地铁做绩效评价咨询培训2
Activity Survey Questionnaire
Other software Applications: •Activity Based Costing •ERP •Database •Internet •CRM
ProCarta
The Performance Management Portal
➢ Sobey’s $50m ERP write off ➢ Boeing’s production problems in the late 1990’s ➢ Malcolm Baldridge winner, Wallace Co’ bankrupt
• Fortune 500 companies will face a $31.5 Billion knowledge deficit next year
bill, collect
extrusions invoice
Support processes
Human Resources / Systems / Maintenance / Facilities
Alignment of jobs, activities and processes with total organization goals is critical to the success of the organization.
Government Services • Canadian Navy • City of Burlington • City of San Diego • Region of Halton • Canadian Coast Guard • City of Kitchener • Alberta Environmental
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Cost and Performance Management:
Creating Value with Measures
Presented by
Focused Management Inc.
2020/10/28
Facilitating Performance Improvement Through Better Use Of Information And The Application
The Fish Tank Syndrome
If each person described what they saw, would it be the same description?
2020/10/28
3
© Focused Management Inc.
Implications of The Fish Tank Syndrome
2020/10/28
5
© Focused Management Inc.
Performance Architecture
• A combination of a business logic methodology, relevant software and systems capability. The links between the tools are as important as the tools themselves.
• Fortune 500 companies will face a $31.5 Billion knowledge deficit next year
• By how much can profit be increased by changing your product/market mix to focus on your most profitable products
4
© Focused Management Inc.
Result – What Is At Stake
• Inappropriate measurement systems can be costly experiments Ø Sobey’s $50m ERP write off Ø Boeing’s production problems in the late 1990’s Ø Malcolm Baldridge winner, Wallace Co’ bankrupt
➢ We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses
➢ We need to develop a common / agreed understanding of the business and all of its characteristics
Of Decision Support Tools
At Issue
• Every organization needs to measure and manage performance to satisfy the demands of stakeholders
• Today’s measurement and management methods are much better than in the past but need to be connected together
2020/10/28
6
© Focused Management Inc.
Performance Architecture to Drive Value
Stakeholder Need/Values • Customers • Shareholders • Employees • etc.
Process Management
➢ We need a constantly available set of reference points to which we can return
2020/10/28
➢ We need a living repository in which locate and maintain knowledge
• “This holistic practice of VBM is in sharp contrast to the finance-driven appearance that VBM has taken on in the past …”
IN
OUT
Human Performance
Strategic Plan
FINANCIAL QUALITY TIME QUANTITY
Performance Measures Scorecard
Organization Design and Compensation
Best Practices
Activity Based Management
2020/10/28
7
© Focused Management Inc.
Understand the Organization
2020/10/28
8ห้องสมุดไป่ตู้
© Focused Management Inc.
Value-Based Management
• “VBM is a holistic management approach that encompasses redefined goals, redesigned organizational structures and systems, rejuvenated strategic and operational processes, and even revamped human resources practices”.
• The speed of change and information age computing and communications leave little margin for errors
• Decision making needs facts
2020/10/28
2
© Focused Management Inc.
Creating Value with Measures
Presented by
Focused Management Inc.
2020/10/28
Facilitating Performance Improvement Through Better Use Of Information And The Application
The Fish Tank Syndrome
If each person described what they saw, would it be the same description?
2020/10/28
3
© Focused Management Inc.
Implications of The Fish Tank Syndrome
2020/10/28
5
© Focused Management Inc.
Performance Architecture
• A combination of a business logic methodology, relevant software and systems capability. The links between the tools are as important as the tools themselves.
• Fortune 500 companies will face a $31.5 Billion knowledge deficit next year
• By how much can profit be increased by changing your product/market mix to focus on your most profitable products
4
© Focused Management Inc.
Result – What Is At Stake
• Inappropriate measurement systems can be costly experiments Ø Sobey’s $50m ERP write off Ø Boeing’s production problems in the late 1990’s Ø Malcolm Baldridge winner, Wallace Co’ bankrupt
➢ We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses
➢ We need to develop a common / agreed understanding of the business and all of its characteristics
Of Decision Support Tools
At Issue
• Every organization needs to measure and manage performance to satisfy the demands of stakeholders
• Today’s measurement and management methods are much better than in the past but need to be connected together
2020/10/28
6
© Focused Management Inc.
Performance Architecture to Drive Value
Stakeholder Need/Values • Customers • Shareholders • Employees • etc.
Process Management
➢ We need a constantly available set of reference points to which we can return
2020/10/28
➢ We need a living repository in which locate and maintain knowledge
• “This holistic practice of VBM is in sharp contrast to the finance-driven appearance that VBM has taken on in the past …”
IN
OUT
Human Performance
Strategic Plan
FINANCIAL QUALITY TIME QUANTITY
Performance Measures Scorecard
Organization Design and Compensation
Best Practices
Activity Based Management
2020/10/28
7
© Focused Management Inc.
Understand the Organization
2020/10/28
8ห้องสมุดไป่ตู้
© Focused Management Inc.
Value-Based Management
• “VBM is a holistic management approach that encompasses redefined goals, redesigned organizational structures and systems, rejuvenated strategic and operational processes, and even revamped human resources practices”.
• The speed of change and information age computing and communications leave little margin for errors
• Decision making needs facts
2020/10/28
2
© Focused Management Inc.