EBAY商店模板

EBAY商店模板
篇一：ebay 信息回复模板3
客人请求取消定单
hi ,thank you for contacting us
as your request ,we sent a cancel request to
you.please accept that then you do not have to pay anything.
wele back anytime ,hope to deal with u next time.
if you can ,please leave us positive feedback with 5 star which is very important for us. we will leave u a positive feedback automatically once we receive your positive feedback.
many thanks
客人重复购实,询问取消一个定单.
hi ,thank you for your custom.
we found that you made two order but only paid for
one . please check your purchase list ,if you do want both ,please pay for the other one .if you do want only one ,we can cancel the another one for you before ebay open a unpaid case automatically.please let me know asap ,otherwise ebay systerm Thanks
hi, thank you for your message.
we just seperate the invoice to you , and we just send a cancel request to you for one , pls accept that then you can only pay for one . thanks
客人要求取消已经开unpaid case 的回复
hi,thank you for your message.
ebay will automatically send a payment reminder if it still not receive the payment in one week.we can cancel the order for you before ebay open a unpaid case automatically .but we are unable to cancel the payment reminder and the transaction once ebay sent
it . but please do not worry , it will close automatically then ,you do not have to pay for that .
Thanks
客人一个取消,一个发货
hi,thank you for your quick response.
as your request ,we sent a cancel request to
you.please accept that then you do not have to pay anything..
we have post one to you today.
please bear in mind that the item is shipped from china and it takes 16 to 30 days to reach most country.please be more patient for that.
Thanks
客人要求退款取消定单.
hi,thank you for your message.
as you request , we have processed full refund to you through paypal.please check it .
meanwhile,we sent a cancel transaction request to
you.please accept that then you do not have to pay anything.
wele back anytime ,hope to deal with u next time.
if you can ,please leave us positive feedback with 5 star which is very important for us. we will leave u a positive feedback automatically once we receive your positive feedback.
many thanks
客人地址不详
hi , thank you for your payment.
could you confirm your shipping address for us please . as we found that there was no house number on your address when we package it today. as you know, buyer should make sure their address in PayPal or ebay is correct and valid.please get back to us asap,
otherwise we will post in 2 working days later if we have not heard from you .
Thanks
客人购买gift box,要求取消.
hi ,thank you for your payment .
unfortunately ,as clearly stated in the listing ,we do not sell GIFT BOX seperately . gift box is for peopel want to wrapp wallet as a present . gift box is
free ,we charge ￡0.99 extra is for postage extra
cost . we apprecaite that you can read the full description again .your understanding will be much appreciated . we will process full refund to you then and cancel the transaction if you do not like to purchase a wallet. hope to hear from you asap.
Thanks
客人询问批发
hi,thank you for contacting us.
we are happy to do the wholesale business with some other sellers. and we do have some good retail buyers from other coutry so far.
before we take about the wholesale price for 10pcs,100 pcs or even 1000pcs. i strongly remend that you can
try 1 pcs first .once you receive the item , you will find the quality and design. it does not make any sence if you did not see the quality ,is it ? we can supply you in many different items and styles.
please get back to us then
thanks
客人要求换货,但已发货
hi,thanks for your messge.
Unfortunately,according to ebay policy We have to package in 24 hours once receiving the full payment. so your item was postaged yestoday.you should leave a message when you make a payment .
your understanding will be much appreciated
客人要求缩短运输时间
Hi,thanks for your message
If you add an additional ￡0.95 for registration
fee,we will post it by ChinaPost Registered trackable Air Mail.as we stated a time table about the delivery time in the listing ,normally it takes 12 to 20 days to UK.
so if you take this offer,pls a order without payment and leave a message for us then we will send you a new invoice
have a good day
客人东西坏了要求其发图片
hi ,thank you for contacting us .
sorry to hear that .all item are 100% brand new with full package and it had been fully checked before sending out ..we appreciate that you can take some photo and send the photos to the ebay message as attachment. . Please do not worry ,we will do our best to sort out any problem for you.
thanks
(ps)here is the way how to upload photo in the message as attachment, first you click reply ,then click attach photos, then you can upload photos.
pls get back to us if u need more help.thanks
篇二：外贸常用模板
节假日影响发货
Dear Customer,
Thank you for your purchase and prompt payment. China will be observing a public holiday from October 1st through October 7th. As such, all shipping services will be unavailable during this time and may cause a delay in the delivery of your item for several days.
We will promptly ship your item when the post office re-opens on October 8th. If you have any concerns, please contact us through eBay message. Thank you for your understanding and patience.
Yours Sincerely.
The seller ID
The seller store URL
发货通知
Thank you for purchasing our goods .
we have shipped the following item to you by registered airmail ,
Tracking number has been uploaded to the system, you can track the location of your package according to the tracking number to ensure accurate and timely receipt of your parcel
this item is ing overseas from China,
so the shipping may take longer than domestic shipping.
If you have any concerns, please contact us through eBay message.
Thank you for your understanding and patience.
Your satisfaction is our priority.
Best regards.
Hi:
This e-mail probably disturb you, But I'm concerning about whether you have received your item?(In normal conditions, It takes about 10-30 days,in you locates countries.)
If you haven’t received your item and 10 day delays, please do contact us.We do not want to give you a bad buying experience even when the shipping isn't out of our control. We will try our best to make you satisfied.
But if you receive it, we sincerely hope you can leave us a positive ment and four 5-star Detailed Seller Ratings if you like it and appreciate our customer services.
Thanks once more for your support.
If you have any problem ,don’t hestitate to tell us.
Have a nice day.
Best regards.
Jiang
Dear friend,
Thank you for purchasing our product .
Would you please tell me your full name and address in English. Customs of our country do not support sending parcels in Russian. I hope the parcel will accurately and quickly to reach your hand. Best regards.
We will ship the item out promptly after receipt of payment. Please refer to the estimated delivery time chart in the item description to estimate your item’s arrival time.
对天气等不可抗力因素造成的延误进行解释
Dear Customer,
Thank you for purchasing an item from our store. We are sorry to inform you that the delivery of your item may be delayed due to Hurricane Sandy.
We shipped your item (white cotton T-shirt) on Dec.3rd but unfortunately, we were notified by the post office that all parcels will be delayed due to this natural disaster.
Your patience is much appreciated. If you have any concerns, please contact us through eBay message so that we can respond promptly. Our thoughts are with you.
提醒邮件—买家拍下物品后，却迟迟没有付款：
Hello,
Much appreciate your purchase from us, but we haven’t received your payment for that item yet. As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.
Please make your payment as soon as possible, so we can send you the item in time. If you have any problems during paying, or if you don’t want it any more, please feel free to let us know. We can help you to resolve the problems or cancel our transaction.
Thanks again and looking forward to hear from you soon.
回复好评
Dear___________,
Thank you for your positive ment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Look forward to serving you again!
Yours Sincerely,
Seller Name or ID
关于加强安检导致物流延误
Dear buyer,
Thank you for purchasing and prompt payment. However, we’ll have the National Holiday from Oct 1 to Oct 7. During that time, all the shipping service will not be available and may cause the shipping delay for several days.
Thanks for your understanding and your patience is much appreciated. If you have any other concerns, pls. just let us know.
Keep in touch.
Thanks.
自然灾害导致物流延误
Dear customer,
We’re sorry to inform of you that your item delivery may be delayed for the Typhoon in our side. Due to
this Typhoon, airports were closed, which directly caused the shipping delay.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue. If you have any other concerns, just let us know.
Keep in touch. Thanks.
发货通知。

Thank you for your purchase and prompt payment. I have shipped the following item to you by registered
airmail today, tracking No. XXXX. Usually, It takes
10-15 days on the way. You can track it on 2-3 days later if you are resident in US.
Item title: LE IPOD 8GB NANO 4TH GEN BLUE
Web Address: ****
Item number: ****
Buyer User ID: buyid
Seller User ID: sellid
Once the item arrives in satisfactory condition, please leave good feedback for me, your recognition is our power to move forward.
Considering that I always ship item within 24 hours after receiving your payment, I sincerely hope you could rate my Shipping Time by 5’s in Detailed Seller Score although it takes longer on the way for cross border shipment than domestic, which I can’t control but let you know how to track. Your recognition is our power to move forward.
If there is any question, please do not hesitate to contact us.
Email:
Skype:
Tel. : +86-21-62008***
George ***
物品寄出：提供物品跟踪号并设置买家收货
Hello, dear customer,
Your item has just been sent out via China International Shipping service which may take about
15-20 business days to arrive at you.
The tracking number of your parcel is: RR , and you can track the shipping status on the website bellow in a few days:
Besides, as we all know that International shipping requires more plicated shipping procedures, such as both countries’ customs clearance, transit stations etc., it will probably take longer time for your item to arrive at the final destination.
Much Appreciate for your understanding on this uncontrollable matter. If you have any other concerns, feel free to let me know.
Thanks.
物品未收到沟通模板：提供物流最新状态
Hello, dear customer,
I’ve just tracked your parcel status and get
following latest information:
Tracking No.: RR
Status: departure from outward office of exchange
Date: 2011-10-17
It seems that your parcel has already arrived in EU
and is waiting for local dispatch now. Pls. just be patient for another several days and it’ll be delivered soon.
Normally it takes 15-20 business days to arrive at you, but as this is a peak holiday season and the shipping agency is extremely busy on handling parcels now, as the result, it might need longer time to deliver the international parcels.
Sorry for the inconvenience and your understanding is highly appreciated. Thanks.
篇三：Ebay邮件回复范本
邮件回复范本
一、未收到货
1．美国国内定单有出货单号，（3-5天）
the usps only provide a delivery confirmation number instead of tracking number. therefore, the pakcage may not get updating even it is already on the ways,
please wait 3 days more, if you do not receive it in 3 days, please email me back
2．美国国内定单有出货单号，（5-7天）
this order is shipped out right after you paid. however, the usps do not provide a tracking number instead of the delivery confirmation number.
if you don't receive the item in 10 days since you paid. we will believe the item is lost in transporation. and we will give u refund or resend another one to as you like.
3．美国国内定单有出货单号，（7-10天）
i understand it has been a while since you placed the orders from us, we have no idea just like u why the usps tracking info does not updated it at all. we will assume your package is lost, do you want to us either refund you or resend another one to u.
4．因缺货而延迟发货的定单（10天以上）
we contacted with the usps immediately after you told us the shipping updatus has not been updating. i was told that the package is mishand in their warehouse. after we filed up a claim, it is on the right track now. sorry again
5．低价值无跟单号产品，客户未收到货
because this item under $5, it shipped with out delivery confirmation number. it is hard for us to deal with this transaction since it is under 5 dollar and the cost by usps first class mail is cost more than 2 dollar. so we have no choice to ship it out by usps first class letter. we have no reason to cheat on
3 dollar. we definitly shipped it out but we can not track on it.
6．显示已送到，实际未收到
I
see that the tracking information says the shipment has been delivered. but it looks like it was miss delivered. that is not our fault. Some of our customer got the same trouble and they can find the package by contact the local post office or their neighbour
7．国际包裹
No tracking info for first class or priority mail. A customs declaration number LNXXXXUS will be displayed in your order. it usually take 14-21 business day to Canada, and EU countries, and 21-30 business day to other countries. please contact us when you do not receive your item within this range only. otherwise, we will ask you to keep waiting.
it is international shipping, so the package may be stuck in the customs, please wait a few more days. thank u
二、收到货与描述不符
1．数量不对，漏发工具等。

重新安排发货
I am sorry for this issue, we are going to resend the missing items to u. the tracking# is xxxxxxxxx
2．发错货，请客户退回。

重新安排发货
i am apologize for this issue. please return the item back to us by following instruction at , and write ra# on the box. please use first class mail, and add tracking number on it. the item must be returned in good package.
we will resend a new one to u as soon as we receive the delivery confirmation number from u. please also show me a picture of the item you received to help us to identify the problem. thanks
3．产品有缺陷，可以使用。

与客户商量部分退款
4．产品有缺陷，影响使用。

退回重新安排发货或退款
5．产品不工作。

退回重新安排发货或退款
6．可能是欺诈的客户。

退回重新安排发货或退款
all the items have our own marks, and they are been double checked to ship. i would like to get this item back to identify the problem. if we have shipped the wrong item, I will issue full refund to you.
7．可能在安装中损坏的产品。

退回重新安排发货或退款
All of our items are fully tested. However, we remend our customer check the qaulity and tested funcationality of the parts in the motherboard first instead of installing it. because warrenty will be expired if the item is returned at broken or installed condition.
We offer exchange or refund to all of items e as broken, factory defective, or different with the item
description. the customer must return the item back to us first in order to receive the exchange or refund. no exception!!
we will physically inspect this defective parts. if there is no any man-made damage such as broken ribbon which is caused in installing. we will issue full refund to you
if this parts is damage by installing, we will take a few picture to you, so you can file a claim with
repair center. if you think this is fair, please go ahead to return it back to us. thank u
8．退货扣运费，客户有意见
sent the exactly item what you order from us, if you do not want to keep it. it is fine to us to accept your return. however, we only charge you $2.5 to cover our shipping cost since we have no fault in this transaction pared to other seller charge percent of restock fees. if you think this is not fair, please email us back
9．不肯退货的客户。