亚马逊邮件模板
亚马逊客服邮件模板
竭诚为您提供优质文档/双击可除亚马逊客服邮件模板篇一：亚马逊回信邮件模板亚马逊客户购买多种产品发邮件确认产品订单邮件模板dear---thankyousomuchforyourgreatsupportonus.wehavereceivedyourorderof"把订单复制进去".wewillworkonyourorderasap,wejustwanttoconfirmthea mountofthecompass,didyouorder10pcsifnothingiswrong, wewillshipthemasap.bestregards亚马逊客户因购买的商品大小不合适导致退货的邮件模板dear---thankyousomuchforyourgreatsupportonus.sosorr yfortheinconveniencethattheswimmingsuitdidnotfityou .willitbepossibletogiveothersasagiftorhowaboutwemak eyouapartialrefundasawaytomakeupforthisjustsuggesti on,ifyouinsistonreturningitback,wewillgotothefurtherstep.waitingforyourreply.bestregards亚马逊卖家发错地址邮件模板dear---thankyousomuchforyourgreatsupportonus.whatab igmistakewemade!sorry,butwillyoustillwanttheitemsif yes,wewillresendyouimmediately,ifnot,wewillmakeyout hefullrefund.waitingforyourreplyandhopeyourkindunde rstanding.bestregards亚马逊卖家发货到达时间邮件模板ual lyittakesabout7-12daysfortheitemtoreachyou.anyquest ion,feelfreetocontactusandwewillreachyouatthesoones t.bestregards亚马逊卖家发货发货后要求买家写反馈的邮件模板dear----thankyouverymuchforyourorder!wehaveshippedt hegoodsanditwillarriveatyoursidesoon.hopeyoulikeit! andwearelookingforwardtoyourfeedback.haveaniceday!bestregards亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板dear--thankyousomuchforyourgreatsupportandsorryfork eepingyouwaiting.wecheckedthetrackinginformationfou ndthereisnoupdateinformationasyousaid.wewillcontact thepostofficetofindouttheproblem.wewonderwouldyoust illwanttheitem,ifyes,informusthesizeandwewillresend youasap,ifnot,wewillmakeyoutherefund.waitingforyour reply.anyinconveniencehopeyourkindunderstanding.bestregards亚马逊的商品被跟卖，发警告信的邮件模板。
亚马逊催评邮件文案
亚马逊催评邮件文案1. 亲爱的顾客，感谢您选择购买我们的产品，我们希望您能花几分钟时间给我们留下宝贵的评价。
2. 亲爱的顾客，您的意见对我们非常重要，请不要忘记为我们的产品留下评价。
3. 亲爱的顾客，贵公司的满意是我们前进的最大动力，期待您宝贵的评价。
4. 亲爱的顾客，非常感谢您的购买，我们期待听到您对产品的评价。
5. 亲爱的顾客，您的评价对其他顾客来说非常重要，请不要忘记留下您的宝贵建议。
6. 亲爱的顾客，我们真诚地希望您喜欢我们的产品，并留下您宝贵的评价。
7. 亲爱的顾客，您的评价对我们的产品质量提升非常重要，期待您的反馈。
8. 亲爱的顾客，我们非常珍视您的购买体验，期待您的评价能够帮助我们改进产品。
9. 亲爱的顾客，我们诚挚期待您给我们的产品留下宝贵的评价，帮助其他顾客做出更好的选择。
10. 亲爱的顾客，您的评价是对我们产品的最好支持，期待您的宝贵意见。
11. 亲爱的顾客，您的评价将成为我们产品不断提升的动力，感谢您的支持。
12. 亲爱的顾客，您的评价对我们非常重要，期待您的反馈。
13. 亲爱的顾客，我们诚恳期待您的评价，为我们今后的发展提供宝贵建议。
14. 亲爱的顾客，感谢您购买我们的产品，希望您能花点时间为我们留下评价。
15. 亲爱的顾客，我们诚挚地邀请您留下对我们产品的评价，帮助更多的人做出购买决定。
16. 亲爱的顾客，我们真诚期待您留下对我们产品的评价，帮助我们不断提升。
17. 亲爱的顾客，您的评价对我们非常重要，期待您的真诚反馈。
18. 亲爱的顾客，您的宝贵评价将帮助其他顾客做出更好的购买决定，期待您的建议。
19. 亲爱的顾客，我们期待收到您的评价，帮助我们改进产品，提供更好的服务。
20. 亲爱的顾客，您的评价对我们来说非常重要，希望您能分享您的购买体验。
21. 亲爱的顾客，我们真诚期待您的评价，以便更好地为您服务。
22. 亲爱的顾客，我们诚邀您留下对我们产品的评价，帮助更多人了解我们的产品。
封最全亚马逊站内信邮件模板
1.亚马逊卖家发货到达时间邮件模板Dear ___,Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best regards2. 回复买家询问物流情况的邮件模板Dear ___,Thanks for your message. Hope you are great.Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards3.先填单,漏发货后，向客人解释的邮件模板Dear ___,Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap. If not, we will make you the full refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards4. 产品发货后，客户提出要换货的回信邮件模板Dear ___,Thanks for contact with us.Sorry to tell you that the item have been dispatched, and we can't change it for you now .We knew you receive it and it is not suitable for you.To express our apologize, we provide few suggestion following by:1.We will arrange a suitable replacement for you for free2.We can refund full price for you.Which one do you prefer?Sorry for all inconvenience it led to.Looking forward to your reply.Sincerely,5. 亚马逊卖家邀feedback的邮件模板Dear----Thank you for your purchase! Order id_______________.I am writing to concern whether you have receive your item.Are you satisfied with our product and service.If you have any question with your order,please contact with us.We would try our best to solve it.If you are satisfied with our services, would you please give us a honor to share your feeling on the following link:Thanks in advance. We will really appreciate with it.Have a nice day!Best regards6. 买家要求退货，卖家回信邮件模板(自发货)Dear----Thank you for contacting us regarding your inquiry.We found your return request. Could I know the reason why you want to refund?Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Will it be possible to give new one as a compensation?Or how about we make you a partial refund as a way to make up for this?Looking forward to your reply soon.Best regards7. 亚马逊客户退货的询问原因邮件模板Dear ---Thank you so much for your great support on us.So sorry for the inconvenience it caused.Could I know the reason why you return the item?Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Waiting for your reply.Best regards8. 客户询问货物的tracking number的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-7 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.Best regards9.索取Review模板Dear————,My name is X and I am the owner of [Your Amazon Store Name]. I want to personally thank you for being one of our customers!I noticed that your order was delivered recently. Product Ordered: XYour order: https:///gp/your ... ID%3D[insert customer's order # inside these brackets and delete brackets]I hope that you've had a chance to try the product. I want to make sure that you are 100% happy. If you have any issues, please reply to this email so I can make it right! (In fact, I love to hear from people who are enjoying my products, so I'd like to hear from you even if everything has gone smoothly!)If you are not satisfied with the product, please give us a chance to make it right! Respond to this email, and I will do whatever it takes to make you happy.We'd be honored to get your honest experience and suggestion of the product!https:///review/ ... es%23Thank you again for ordering from [Your Amazon Store Name]. We truly appreciate your business. We LOVE our customers and we will always be here if you need us.Wishing you the best,10.亚马逊的商品被跟卖，发警告信的邮件模板Dear “ B ”,It has come to our attention that “ B ”is using the " A " trademark without license or prior written authorization from " A "." A " holds federal trademark registrations in the United States. So “ B ”listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.Therefore, we demand that you immediately remove all listings on in which “ B ”utilizes our trademarks and images protected by copyright.“ B ”currently has at least one listing on for products that utilize“A’s”trademarks and/or copyrights without authorization. See the following ASIN: B001234567 (写自己的ASIN)" A " is the only entity authorized to provide authorization to sell its products on . Your listing constitutes a violation of " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.“ B ”'s infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:(1) Removed all of " A’s " trademarks and copyright material from your listings and any other website or public display you operate;(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed aboveFailure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on .Thank you for your attention to this matter. Please contact us if you have any questions.Legal on behalf of " A "11.邀请顾客成为老客户群邮件Dear_______,Thanks for your kindly support for 店铺名.To express our grateful, we want to invite you join in our “VIP team(自己取名)”Our VIP team member(自己取名)can experience our new product in advance and enjoy discount .Just contact us with order ID by contacting our email on attachment.(把邮箱放在附件上)We are waiting for your email.Have a good time.Best regards,12.买家不知道如何使用产品的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.We are really grateful with your question Thus we can realize our shortage of product listing.We will update our listing to perfect our product information.There is the latest instruction of our product .Please check the attachment for your reference.If you still have any question, please be free to contact with us.We will do our best to help you ASAP.Best regards,13.给买家补发自发货售后件的通知模板Dear————,Hope you are fine and doing well.We have already arrange the replacement to you for your reference.(产品具体参数)The tracking number is _______________, please click the attachment to get more detail .It will take 7-10 day to arrive your city because of the long distance.Thanks for your kindly understanding and support.If you still have any question, please be free to contact with us.We will do our best to help you ASAP.Best regards,14.差评跟进邮件(进度一)Dear————,How are you recently? Hope you and your family are good.We found your review for (产品).We are really sorry for the inconvenience it causedTo express our apologize, we provide few suggestion following by:1.We will arrange a suitable replacement for you for free2.We will provide a claim code for you.3.Or refund allWhich one do you prefer?Looking forward to your reply soon.Best regards,15.差评跟进邮件(进度二)Dear————Hope you have a great time.I am writing to concern whether you have receive the replacement.If you still have any question with your order, please contact with us.We would try our best to solve it.If you are satisfied with our services, could you do me a big favor to upgrade the r eivew? The following link:————————————————————————————It is really important for me.We will really appreciate for it.Sincerely,16.客户订购多个产品，卖家发邮件确认产品订单Dear ——，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10（数量）pcs?产品参数——————————————————If nothing is wrong, we will ship them asap.Seller’s name17.卖家发错地址Dear____，Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best RegardsSeller’s name18.客户因订购的商品大小不合适导致退货Dear——，Thanks so much for your great support on 店铺名.So sorry for the inconvenience that the swimming suit（产品名）did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.。
18封全面亚马逊站内信邮件实用模板
1.亚马逊卖家发货到达时间邮件模板Dear ___,Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest. Best regards2. 回复买家询问物流情况的邮件模板Dear ___,Thanks for your message. Hope you are great.Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards3.先填单,漏发货后，向客人解释的邮件模板Dear ___,Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said. We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap.If not, we will make you the full refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards4. 产品发货后，客户提出要换货的回信邮件模板Dear ___,Thanks for contact with us.Sorry to tell you that the item have been dispatched, and we can't change it for you now .We knew you receive it and it is not suitable for you.To express our apologize, we provide few suggestion following by:1.We will arrange a suitable replacement for you for free2.We can refund full price for you.Which one do you prefer?Sorry for all inconvenience it led to.Looking forward to your reply.Sincerely,5. 亚马逊卖家邀feedback的邮件模板Dear----Thank you for your purchase! Order id_______________.I am writing to concern whether you have receive your item.Are you satisfied with our product and service.If you have any question with your order,please contact with us.We would try our best to solve it.If you are satisfied with our services, would you please give us a honor to share your feeling on the following link:Thanks in advance. We will really appreciate with it.Have a nice day!Best regards6. 买家要求退货，卖家回信邮件模板(自发货)Dear----Thank you for contacting us regarding your inquiry.We found your return request. Could I know the reason why you want to refund? Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Will it be possible to give new one as a compensation?Or how about we make you a partial refund as a way to make up for this?Looking forward to your reply soon.Best regards7. 亚马逊客户退货的询问原因邮件模板Dear ---Thank you so much for your great support on us.So sorry for the inconvenience it caused.Could I know the reason why you return the item?Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Waiting for your reply.Best regards8. 客户询问货物的tracking number的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-7 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded. Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.Best regards9.索取Review模板Dear————,My name is X and I am the owner of [Your Amazon Store Name]. I want to personally thank you for being one of our customers!I noticed that your order was delivered recently. Product Ordered: XYour order: https:///gp/your ... ID%3D[insert customer's order # inside these brackets and delete brackets]I hope that you've had a chance to try the product. I want to make sure that you are 100% happy. If you have any issues, please reply to this email so I can make it right! (In fact, I love to hear from people who are enjoying my products, so I'd like to hear from you even if everything has gone smoothly!)If you are not satisfied with the product, please give us a chance to make it right! Respond to this email, and I will do whatever it takes to make you happy.We'd be honored to get your honest experience and suggestion of the product! https:///review/ ... es%23Thank you again for ordering from [Your Amazon Store Name]. We truly appreciate your business. We LOVE our customers and we will always be here if you need us.Wishing you the best,10.亚马逊的商品被跟卖，发警告信的邮件模板Dear “ B ”,It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A "." A " holds federal trademark registrations in the United States. So “ B ”listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.Therefore, we demand that you immediately remove all listings on in which “ B ”utilizes our trademarks and images protected by copyright.“ B ” currently has at least one listing on for products that utilize “A’s”trademarks and/or copyrights without authorization. See the following ASIN: B001234567 (写自己的 ASIN)" A " is the only entity authorized to provide authorization to sell its products on . Your listing constitutes a violation of " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:(1) Removed all of " A’s " trademarks and copyright material from your listings and any other website or public display you operate;(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed aboveFailure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on .Thank you for your attention to this matter. Please contact us if you have any questions.Legal on behalf of " A "11.邀请顾客成为老客户群邮件Dear_______,Thanks for your kindly support for 店铺名.To express our grateful, we want to invite you join in our “VIP team(自己取名)”Our VIP team member(自己取名)can experience our new product in advance and enjoy discount .Just contact us with order ID by contacting our email on attachment.(把邮箱放在附件上)We are waiting for your email.Have a good time.Best regards,12.买家不知道如何使用产品的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.We are really grateful with your question Thus we can realize our shortage of product listing.We will update our listing to perfect our product information.There is the latest instruction of our product .Please check the attachment for your reference.If you still have any question, please be free to contact with us.We will do our best to help you ASAP.Best regards,13.给买家补发自发货售后件的通知模板Dear————,Hope you are fine and doing well.We have already arrange the replacement to you for your reference.(产品具体参数)The tracking number is _______________, please click the attachment to get more detail .It will take 7-10 day to arrive your city because of the long distance.Thanks for your kindly understanding and support.If you still have any question, please be free to contact with us.We will do our best to help you ASAP.Best regards,14.差评跟进邮件(进度一)Dear————,How are you recently? Hope you and your family are good.We found your review for (产品).We are really sorry for the inconvenience it caused To express our apologize, we provide few suggestion following by:1.We will arrange a suitable replacement for you for free2.We will provide a claim code for you.3.Or refund allWhich one do you prefer?Looking forward to your reply soon.Best regards,15.差评跟进邮件(进度二)Dear————Hope you have a great time.I am writing to concern whether you have receive the replacement.If you still have any question with your order, please contact with us.We would try our best to solve it.If you are satisfied with our services, could you do me a big favor to upgrade the r eivew?The following link:————————————————————————————It is really important for me.We will really appreciate for it.Sincerely,16.客户订购多个产品，卖家发邮件确认产品订单Dear ——，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10（数量） pcs?产品参数——————————————————If nothing is wrong, we will ship them asap.Best RegardsSeller’s name17.卖家发错地址Dear____，Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best RegardsSeller’s name18.客户因订购的商品大小不合适导致退货Dear——，Thanks so much for your great support on 店铺名.So sorry for the inconvenience that the swimming suit（产品名） did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best Regards。
亚马逊索评邮件模板（适用于各英文站点）
亚马逊索评邮件模板（适用于各英文站点）发货通知模板：Hey, thanks for your order!This is customer service from {{shop_name}}. I just wanted to let you know that your {{product_link_show_asin_and_title}} has just left the Warehouse, and is on its way to you! Order ID={{order_id}}If you have any issues or questions, let me know ASAP! I am here for you! I'd love to get you taken care of right away! :){{contact_link:Contact Us}}We very much appreciate your business and it is our pleasure to help you as fast as we can. Have a great day!下单关怀/提醒模板：Dear,We are Customer Service team from {{shop_name}}, we just wanted to let you know that Amazon has confirmed your order: Order ID: # {{order_id}}Product: {{product_title}}Purchase date: {{order_date}}Fulfillment: {{order_fulfillment}}Shipment is being arranged for you now. If you have any other needs, please contact our dedicated Customer Service.{{contact_link: Contact Us}}Best,{{shop_name}} Customer Service team.索评模板1：Hello,Thank you for your recent purchase of{{product_link_show_asin_and_title}}Since customer satisfaction is our top priority, we want to make sure you are completely satisfied with the product you have purchased. If you have any issues, questions, or concerns. Please {{contact_link: contact us}} with this link, so we can resolve the issue ASAP.Please let us know your thoughts on our product by taking a minute to leave us a review using the link below.{{product_review_link_show_title}}We'd love to hear from you! Thanks!Sincerely,Customer Service Team索评模板2Dear,We are Customer Experience team from {{shop_name}} and we are reaching out to confirm whether the experience with your recent purchase is living up to your expectations. Have you received the product or ever tried?If you like it so far, please consider clicking the link below to share your experience on Amazon, it means a LOT to us.{{product_review_link_show_title}}If it has been less than perfect, we DO hope you'll give us a chance to put things right for you. If you do, please just reply to this email to get dedicated support.Good Day.{{shop_name}} Customer Experience team索评模板3：Hello，Thanks again for ordering our {{product_title}}!The tracking information shows that your item is out for delivery today and you should be receiving it shortly.When you receive your item, please make sure to verify that it was not damaged in transit. If there is any reason that you wouldn’t rate this as a 5-star experience, please let us know. If everything looks fine, we would appreciate if you could take a few seconds to click the link below and rate this transaction.{{feedback_link}}We have spent a long time creating {{product_title}} and would love to know what you think of it.In the meantime, you can view your order’s progress here: {{order_link}}We will follow up with you shortly to make sure that you are happy with your purchase, bu t in the meantime don’t hesitate to reach out to us if you need anything!Sincerely,Your name发货x天后索取评论模板1Hello,Thank you for your recent purchase. Our record indicates that your order has been delivered. How do you like it?{{product_link_show_asin_and_title}}We strive to provide great customer service and want to make sure you are completely satisfied. If there are any issues, please {{contact_link: contact us}}. Our customer support team is ready to help!We would love for you to share your user experience with others! Please take a minute to leave us a review:{{product_review_link_show_title}}We truly appreciate your business. Thank you!Sincerely,Customer Service Team发货x天后索取评论模板2Dear ,Thanks for purchase in {{shop_name}}. I am writing to check whether you have received your item and how do you think of the product.{{product_image_and_title}}Customer satisfaction is our top priority. If you’ve had a pleasant shoppin g experience, other customers will also be appreciated that you can share your experience about the product through review.If you have any inquiry or question about the order or product, please reply to this email directly. We will do our best to make you smile.For your convenience below is the link to the feedback:{{feedback_link}}Sincerely,{{shop_name}}Customer Service Team发货x天后索取评论模板3Dear,Thank you again for your order of {{product_title}}According to our records it was delivered about X days ago.Please let us know right away if there is anything wrong with it so that we can correct it for you. And if you have any questions or concerns, we are here to help!I also have one small favour to ask you, if everything has gone smoothly, I’d really appreciate it if you could take just a few seconds to leave a review about your userexperience with our product. It really affects our ability to sell and be successful and would be greatly appreciated.You can provide seller feedback here:{{feedback_link}}Sincerely,Your name退款关怀模板：DearWe have refunded your recent purchase from Amazon order {{order_id}}. We appreciate you trying our product and apologize for any bad experience that our products or services may have caused you.{{product_image_and_title}}We will work hard to improve our products and services.we will give better offers for your next purchase.Thank you for your understanding.Sincerely,{{shop_name}}Customer Service Team索取卖家反馈模板1：Hello,Thanks for purchasing from us on Amazon. We wanted to make sure you're completely satisfied with your purchase.Here are the details of your order:{{product_link_show_asin_and_title}}If you have any issues with your purchase, please contact us first to resolve it. We're happy to help! {{contact_link: Contact Seller}}If you think we did our job as expected, we would be extremely grateful if you could leave us feedback using the link below:{{feedback_link: Leave Feedback}}As an Amazon seller we thrive on your feedback and support.Thanks again for shopping with us!Sincerely,Customer Service Team发货x天后索取反馈模板Hello,Thanks again for shopping on Amazon. It's been a few days since your order arrived. How are you liking your purchase?{{product_link_show_asin_and_title}}We are dedicated to providing 100% customer satisfaction. So if you have any issues, please let us know. We will work with you until you're happy! {{contact_link: Contact Seller}} We would appreciate if you could leave feedback about your experience with our service using the link below. It would be incredibly helpful to other buyers. {{feedback_link: Leave Feedback}}We hope to see you again!Sincerely,Customer Service Team。
18封最全亚马逊站内信邮件模板格式
精心整理1.亚马逊卖家发货到达时间邮件模板Dear___,Thankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.Bestregards2.回复买家询问物流情况的邮件模板Dear___,Thanksforyourmessage.Hopeyouaregreat.Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace(itisnowreachingyo urlocalpostoffice).ouasap.Yourunderstandingwillbehighlyappreciated.Bestregards3.先填单,漏发货后，向客人解释的邮件模板Dear___,Wewillcontactthepostofficetofindouttheproblem.Waitingforyourreply.Bestregards4.Dear___,1.2.Wecanrefundfullpriceforyou.Whichonedoyouprefer?Sorryforallinconvenienceitledto.Lookingforwardtoyourreply.Sincerely,5.亚马逊卖家邀feedback的邮件模板Dear----Thankyouforyourpurchase!Orderid_______________. Iamwritingtoconcernwhetheryouhavereceiveyouritem. Areyousatisfiedwithourproductandservice.Ifyouhaveanyquestionwithyourorder,pleasecontactwithus.Wewouldtryourbesttosolveit.Ifyouaresatisfiedwithourservices,wouldyoupleasegiveusahonortoshareyourfeelingonthefollowinglink: Thanksinadvance.Wewillreallyappreciatewithit.Haveaniceday!Bestregards6.买家要求退货，卖家回信邮件模板(自发货)Dear----Thankyouforcontactingusregardingyourinquiry.Wefoundyourreturnrequest.CouldIknowthereasonwhyyouwanttorefund? Arethereanyissuesofourproduct?Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC. Willitbepossibletogivenewoneasacompensation?Lookingforwardtoyourreplysoon.Bestregards7.亚马逊客户退货的询问原因邮件模板Dear---Thankyousomuchforyourgreatsupportonus.Sosorryfortheinconvenienceitcaused.CouldIknowthereasonwhyyoureturntheitem?Arethereanyissuesofourproduct?Waitingforyourreply.Bestregards8.客户询问货物的Dear————,tactus.Bestregards9.索取DearMynameisXandIamtheownerof[YourAmazonStoreName].Iwanttopersonallythankyouforbeingoneofourcus tomers!Inoticedthatyourorderwasdeliveredrecently.ProductOrdered:XYourorder:?[insertcustomer'sorder#insidethesebracketsanddeletebrackets]Ihopethatyou'vehadachancetotrytheproduct.Iwanttomakesurethatyouare100%happy.Ifyouhaveanyissues,pl easereplytothisemailsoIcanmakeitright!(Infact,Ilovetohearfrompeoplewhoareenjoyingmyproducts,soI'dlik etohearfromyouevenifeverythinghasgonesmoothly!)Ifyouarenotsatisfiedwiththeproduct,pleasegiveusachancetomakeitright!Respondtothisemail,andIwilldowh ateverittakestomakeyouhappy.We'dbehonoredtogetyourhonestexperienceandsuggestionoftheproduct!? Thankyouagainfororderingfrom[YourAmazonStoreName].Wetrulyappreciateyourbusiness.WeLOVEourcu stomersandwewillalwaysbehereifyouneedus.Wishingyouthebest,10.亚马逊的商品被跟卖，发警告信的邮件模板Dear??“?B?”,?Ithascometoourattentionthat“””’sParticipationAgreement.”“?B?”“A’s”写自己的ASIN)’sParticipationAgreement.“?B?”nfirmtousinwritingwithin24hours,thatyouhave:(1)Removedallof"A’s"listingsandanyotherwebsiteorpublicdisplayyouo perate;(2)Removedallof"A’s"listingsofproductsitclaimstobeassociatedwith"A’s",includingbutnotlimitedtotheASINslistedaboveFailuretotakeactionwithin24hourswillforceustoreportthisseriousviolationtotheAmazonsellerperformancete aswell,Amazonsellerperformanceteamwilltakesuchviolationsver yseriously,.Thankyouforyourattentiontothismatter.Pleasecontactusifyouhaveanyquestions. Legalonbehalfof"A"11.邀请顾客成为老客户群邮件Dear_______,Thanksforyourkindlysupportfor店铺名.Toexpressour grateful,wewanttoinviteyoujoininour“VIPteam(自己取名)”OurVIPteammember(自己取名)canexperienceournewproductinadvanceandenjoydiscount. JustcontactuswithorderIDbycontactingouremailonattachment.(把邮箱放在附件上) Wearewaitingforyouremail.Haveagoodtime.Bestregards,12.买家不知道如何使用产品的回信邮件模板Dear————,Thankyouforcontactingusregardingyourinquiry. WewilldoourbesttohelpyouASAP.Bestregards,13.给买家补发自发货售后件的通知模板Dear————,Hopeyouarefineanddoingwell.(产品具体参数)Bestregards,14.DearHowareyourecently?Hopeyouandyourfamilyaregood.Wefoundyourreviewfor(产品).Wearereallysorryfortheinconvenienceitcaused Toexpressourapologize,weprovidefewsuggestionfollowingby:1.Wewillarrangeasuitablereplacementforyouforfree2.Wewillprovideaclaimcodeforyou.3.OrrefundallWhichonedoyouprefer?Lookingforwardtoyourreplysoon.Bestregards,15.差评跟进邮件(进度二)Dear————Hopeyouhaveagreattime. Iamwritingtoconcernwhetheryouhavereceivethereplacement. Ifyoustillhaveanyquestionwithyourorder,pleasecontactwithus.Wewouldtryourbesttosolveit.Ifyouaresatisfiedwithourservices,couldyoudomeabigfavortoupgradethereivew? Thefollowinglink:————————————————————————————Itisreallyimportantforme.Wewillreallyappreciateforit.Sincerely,16.客户订购多个产品，卖家发邮件确认产品订单Dear——，Thankyousomuchforyourgreatsupportonus.Wehavereceivedyourorderof“XXXXXX”.Ifnothingiswrong,wewillshipthemasap.BestRegardsSeller’sname17.Dear____，Thankyousomuchforyourgreatsupportonus.Whatabigmistakewemade!Sorry,butwillyoustillwanttheitems?Ifyes,wewillresendyouimmediatelyandmakeyouapartialrefund,ifnot,wewillmakeyout hefullrefund.Waitingforyourreplyandhopeyourkindunderstanding. BestRegardsSeller’sname18.客户因订购的商品大小不合适导致退货Dear——，Thankssomuchforyourgreatsupporton店铺名. SosorryfortheinconveniencethattheswimmingsuitWaitingforyourreply.BestRegards。
亚马逊订单回信邮件模板大全
亚马逊订单回信邮件模板大全亚马逊客户购买多种产品发邮件确认产品订单邮件模板DearThankyousomuchforyourgreatsupportonus. Wehavereceivedyourorderof“把订单复制进去”. Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecom pass,didyouorder10pcs?Ifnothingiswrong,wewillshipthemasap.Bestregards亚马逊客户因购买的商品大小不合适导致退货的邮件模板DearThankyousomuchforyourgreatsupportonus. Sosorryfortheinconveniencethattheswimmingsuitdidnotfityou. Willitbepossibletogiveothersasa gift?Orhowaboutwemakeyouapartialref undasawaytomakeupforthis?Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep. Waitingforyourreply.Bestregards亚马逊卖家发错地址邮件模板DearThankyousomuchforyourgreatsupportonus.Whatabigmistakewemade!Sorry,butwillyoustillwanttheitems?Ifyes,wewillresendyouimmediately,ifn ot,wewillmakeyouthefullrefund. Waitingforyourreplyandhopeyourkindunderstanding.Bestregards亚马逊卖家发货到达时间邮件模板DearThankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest. Bestregards亚马逊卖家发货发货后要求买家写反馈的邮件模板DearThankyouverymuchforyourorder! Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!A ndwearelookingforwardtoyourfeedback.Haveaniceday!Bestregards亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板Dear Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.Wecheckedthetrackinginformationfoundthereisnoupdateinformationasy ousaid. Wewillcontactthepostofficetofindouttheproblem. Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillrese ndyouasap,ifnot,wewillmakeyoutherefund.Waitingforyourreply. Anyinconveniencehopeyourkindunderstanding.Bestregards亚马逊的商品被跟卖，发警告信的邮件模板。
【运营实操】亚马逊各类邮件回复模板
客户订购多种产品，卖家发邮件确认产品订单Dear buyer，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best RegardsSeller’s name译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。
我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？如果没什么问题，我们会尽快发货。
客户因订购的商品大小不合适导致退货Dear buyer，Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best RegardsSeller’s name译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。
亚马逊询问物流邮件模板
问物流邮件模板1）滞留未更新①I'm sorry that you did not receive the item. According to the tracking message the item was leaving to XXX,and then has never updated after that. It seems that there is something wrong with the fulfillment. We will contact with the carrier later. Could you please wait for some days? Sincerely apologize for that.②I'm sorry for making you wait for a long time. But the item has been shipped. Could you please wait for some days? If it couldn't be delivered by next week, we will give you the full refund. And when it arrives,please keep the item as a gift. Sincerely apologize for that.③The item has been shipped. The estimated arrival time might not be accurate. The item usually arrives in 8-15 days .Would you please wait for some days?2）已抵达某处：①I'm sorry that the item could not be delivered in time. According to the tracking message "XXXX",it might be delivered in 2-3 days. Could you please wait for 2-3 days? Sincerely apologize for that again.②I'm sorry for making you wait for a long time. It seems that there is something wrong with the fulfillment, it was stranded at somewhere for several days, but now it has sent to XX and will final delivered in 2-3 days. Would you please wait for 2-3 days? Sincerely apologize for that.③I'm sorry for making you wait for a long time. According to the tracking message "XXX（物流信息）."The item has been delivered. Could you please check your parcel locker? Sincerely apologize for that. If the item did not be delivered, please contact with us.3）超出预计送达时间①I'm sorry for making you wait for a long time. According to estimated arrival time , the item would be delivered by XXX（大约妥投时间）.We sincerely apologize for that.Is it possible that we give you 20% refund and you keep the item? We hope you can consider this solution. Thank you for your support on us .If you still want to return, please tell us.②I'm so sorry for making you wait for a long time .According to the tracking message"XXXX（物流信息）”.Your item has been delivered, could you please check your mailbox? If you still couldn't find it, we will give you the full refund. Sincerely apologize for that.Waiting for your reply.4）询问物流信息I'm sorry for making you wait for a long time. The item has been shipped on XX（发货时间）. The tracking ID is XXX（物流订单号）.Here is the tracking message:"XXXXXX"The item now is one the way to you and it will be delivered in XX days .Could you please wait for some days?5）FBA 配送We sincerely apologize for that. The item you ordered is FBA, so our seller could not replace the item for you. Could you please contact with the Amazon customer service? Customers can contact Customer Service through the Contact Us link found on any Help page: /contact-us/Here are the customer service phone numbers:— U.S. and Canada: 1-866-216-1072— International: 1-206-266-2992Thank you for your support!6）急件自发货到货时间不确定，询问是否可以用FBA 发货The estimated time of arrival might not be accurate. The item always arrive after 8-15 days .We are not sure the item could be delivered before XXX（妥投时间）.Is it possible that we give you the full refund of this order and also give you the 10%-offpromo code of the FBA item? So that you could receive the item by second day .If you have other better idea please contact with us. Waiting for your reply.7）自发货物流出问题，协商是否可以用FBA 发货We sincerely apologize for that. It seems that there is something wrong with fulfillment, it might not be delivered before XXX（妥投时间）.But the item could be fulfilled by Amazon.Is it possible that we give you the full refund of this order and also give you the 10%-off promo code of the FBA item ? So that you could receive the item by second day .If you have other better idea please contact with us. Waiting for your reply.。
亚马逊邮件调查回复模板
亚马逊邮件调查回复模板1.谢谢您参与我们的调查，您的反馈对我们来说非常重要。
2.感谢您将时间花在填写调查问卷上。
3.我们感谢您对我们产品和服务的评价。
4.非常感谢您提供宝贵的意见和建议。
5.您的反馈对我们改进产品质量至关重要。
6.我们真诚地感谢您对我们公司的信任和支持。
7.您的意见将帮助我们更好地了解客户需求。
8.我们非常感激您抽出时间参与这次调查。
9.感谢您对我们网站的评价和建议。
10.我们将认真研究您的反馈，并采取相应的措施。
11.您的建议将帮助我们提升用户体验。
12.非常感谢您对我们产品的评价和反馈。
13.谢谢您对我们售后服务的评价和建议。
14.感谢您对我们客服团队的表扬。
15.我们会认真考虑您的建议，并做出改进。
16.您的反馈将帮助我们改进产品功能。
17.非常感谢您对我们物流服务的评价。
18.谢谢您对我们配送速度的反馈。
19.我们将认真处理您的建议，使服务更好。
20.感谢您对我们价格的评价和建议。
21.我们会努力提供更好的优惠和折扣。
22.谢谢您对我们广告宣传的评价和反馈。
23.我们会根据您的意见进行改进和调整。
24.非常感谢您对我们客户保障计划的评价。
25.谢谢您对我们产品包装的反馈。
26.我们会采取措施提升包装质量。
27.感谢您对我们购物体验的评价和建议。
28.我们将尽力改善用户在我们网站上的购物体验。
29.非常感谢您对我们退换货政策的评价。
30.谢谢您对我们产品质量的反馈。
31.我们会与供应商合作，提升产品质量标准。
32.感谢您对我们品牌形象的评价和建议。
33.我们将努力提升品牌形象和声誉。
34.非常感谢您对我们售后支持的评价。
35.谢谢您对我们电子产品的反馈。
36.我们会持续改进产品的功能和性能。
37.感谢您对我们在线支付的评价和建议。
38.我们会采取措施提升支付安全性和便捷性。
39.非常感谢您对我们物流跟踪的评价。
40.谢谢您对我们手机App的反馈。
41.我们会修复并改进App的问题和功能。
亚马逊申诉邮件模板大全
亚马逊申诉邮件模板大全
我是一位卖家，我认为我的产品遭到了不公正的识别和封禁。
我希望能够就此事情进行申诉，并寻求解决方案。
首先，我希望能够详细了解亚马逊是如何对我的产品进行识别和封禁的。
我需要了解您的系统是基于什么样的算法来确定我的产品是否符合规定的，并且能够公平地将其与其他产品进行比较。
其次，我认为亚马逊对我的产品做出了错误的判断。
我的产品符合亚马逊的规定和要求，我已经对其进行了详细的检查和测试，以确保其质量和合规性。
我希望能够提供相关的证据和资料，以证明我的产品是符合亚马逊的要求的。
此外，我还希望能够与亚马逊的审核团队进行沟通和交流，以更好地解释和说明我产品的合规性。
我可以提供更多的相关资料和证据，来证明我的产品是符合规定的，并且具有良好的质量和可靠性。
最后，我建议亚马逊在识别和封禁产品时，加强审核团队的专业性和准确性。
我相信通过进一步优化和改进审核流程，可以确保各个产品都能够得到公正的待遇和判断。
希望能够得到您的重视和回复，并且希望能够尽快解决这个问题。
我相信亚马逊是一家以客户为导向的企业，我希望能够与您合作，共同为客户提供更好的产品和服务。
祝好。
亚马逊邮件问候语
亚马逊邮件问候语
以下是一些亚马逊邮件问候语的例子：
1. 主题：感谢您的购买
亲爱的顾客，
感谢您选择在亚马逊购物。
我们希望您对您的购买感到满意。
如果您有任何问题或建议，请随时联系我们。
祝您生活愉快！
亚马逊客户服务团队
2. 主题：订单确认
尊敬的客户，
感谢您在亚马逊下订单。
我们已经收到您的订单，并正在处理中。
您可以在订单页面上查看订单状态的更新。
如果您有任何问题或需要更改订单，请与我们联系。
感谢您的支持！
亚马逊订单处理团队
3. 主题：产品推荐
亲爱的亚马逊顾客，
根据您的购买历史和浏览记录，我们为您推荐了一些您可能感兴趣的产品。
这些产品现在有特别优惠，希望您会喜欢。
感谢您一直以来对亚马逊的支持！
亚马逊推荐团队。
亚马逊订单回信邮件大全
亚马逊订单回信邮件模板大全亚马逊客户购买多种产品发邮件确认产品订单邮件模板DearThank you so much for your great support on us.We have received your order of “把订单复制进去”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best regards亚马逊客户因购买的商品大小不合适导致退货的邮件模板DearThank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply.Best regards亚马逊卖家发错地址邮件模板DearThank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best regards亚马逊卖家发货到达时间邮件模板DearThank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest. Best regards亚马逊卖家发货发货后要求买家写反馈的邮件模板DearThank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.Have a nice day!Best regards亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板DearThank you so much for your great support and sorry for keeping you waiting. We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards亚马逊的商品被跟卖，发警告信的邮件模板。
亚马逊订单回信邮件模板大全
亚马逊订单回信邮件模板大全亚马逊订单回信邮件模板大全亚马逊客户购买多种产品发邮件确认产品订单邮件模板DearThank you so much for your great support on us.We have received your order of “把订单复制进去”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best regards亚马逊客户因购买的商品大小不合适导致退货的邮件模板DearThank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best regards亚马逊卖家发错地址邮件模板DearThank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best regards亚马逊卖家发货到达时间邮件模板DearThank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest. Best regards亚马逊卖家发货发货后要求买家写反馈的邮件模板DearThank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.Have a nice day!Best regards亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板DearThank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards亚马逊的商品被跟卖，发警告信的邮件模板。
亚马逊买家邮箱推荐信模板
尊敬的亚马逊买家，您好！我非常荣幸向您推荐一款我在亚马逊上购买的产品，以及一位优秀的卖家。
这款产品给我带来了极大的便利和舒适，而卖家则以优质的服务和诚信让我深感满意。
我相信，您也会对这款产品和卖家的服务感到满意。
首先，让我为您介绍这款产品。
它是一款【产品名称】，是一款具有【产品特点】的产品。
当我第一次看到这款产品时，我就被它的设计和功能所吸引。
在使用过程中，我逐渐发现了它更多的优点，比如【产品优点1】、【产品优点2】和【产品优点3】。
这些优点让我感受到了前所未有的便捷和舒适，让我对这款产品爱不释手。
与此同时，我也想向您推荐这位优秀的卖家。
在购买过程中，卖家始终与我保持密切沟通，耐心解答我的疑问，并提供详细的购物指导。
在收到产品后，我发现实物与描述一致，没有任何质量问题。
此外，卖家还提供了一件非常贴心的服务——售后保障。
在使用过程中，我遇到了一些问题，但只需一个电话或一条短信，卖家就及时为我解决了困扰。
这种优质的服务让我深感感动，也让我对卖家的诚信和责任心深信不疑。
在这里，我想用我的亲身经历告诉大家，这款产品和卖家都是值得信赖的。
我相信，您在购买这款产品时，也会感受到卖家的诚信和用心。
如果您有任何疑问或需要帮助，请随时与卖家联系，他们一定会竭诚为您服务。
最后，我希望这款产品能给您带来愉快的购物体验，让您的生活更加便捷和舒适。
同时，也希望您能将这份推荐传递给您的亲朋好友，让更多的人受益。
再次感谢您对我的信任和支持！祝您生活愉快，购物满意！此致，敬礼！【您的名字】【购买日期】【产品链接】。
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一、未收到货 (4)（1）.首次来信 (4)1. 请求等待 (4)2. 请求等待一周 (5)3. 请求等待3天 (5)4.晚发货 (6)a: 晚发货, 请求等待（假装海关扣押了一段时间） (6)b: 晚发货, 假装建议重发 (6)5. 部分未收到，请求等待（拆分订单，无货后寄包裹） (7)6. 建议重发, 未收到，丢包 (7)7. 建议退款, 丢包（无货） (8)8. 建议重发, 部分未收到/发错货 (8)9. 建议退款, 部分未收到/发错货（无货） (8)10. 告知跟踪号（邮政） (9)11. 告知跟踪号（比邮） (9)12. 客户询问跟踪号（没有跟踪号） (10)13. 已签收，未到货（邮政） (10)14. 已签收，未收到/到达待取（挂号） (10)（2）再次来信 (11)1. 建议重发 (11)2. 建议退款 (11)3. 告知将要发出 (12)4. 已重发，请求等待 (12)5. 告知已退款 (13)6. 退款没收到，让客户询问Amazon (13)7.感谢买家答应等待 (13)8.感谢买家的理解 (14)9.买家告知货收到，索要好评 (14)二、物品破损 (15)（1）首次来信 (15)1. 请求拍照-破损 (15)2. 建议重发-破损 (15)3. 建议退款-破损 (16)4. 钻掉了或是什么掉了退部分款 (16)（2）再来信 (17)1. photo收到，建议重发 (17)2. photo收到，建议退款 (17)3. photo未收到，询问 (17)4. 告知24小时内重发 (18)5. 告知已退款 (18)三、描述不符 (18)1. 请求拍照 (18)2. 建议重发，发错货时 (19)3. 建议退款(部分退款，或全部) (19)（2）再来信 (20)1. 告知会重发 (20)2. 告知已退款 (20)四、订单问题 (20)（1）取消交易 (20)1.取消交易-付款前 (20)2.取消交易-已付款，未寄出 (21)3.取消交易-已付款，已寄出 (21)4.拒收 (21)（2）修改地址 (22)1. 可以修改 (22)2. 修改地址-不能修改，货已发 (22)（3）. 客户想某个时间到，到不了，问是否继续交易 (22)1. 客户不回复，联系客户，问是否继续交易 (23)2. 客户想某个时间到，不确定，请求等待 (23)五、退货问题 (24)1.不需要，要退回，问原因 (24)2.发退回地址 (24)3.货物退回时（我方出运费） (24)4.货物退回时（对方出运费） (25)5.货物退回时(海外仓) (25)六、建议UPS (26)1.建议使用UPS的(美国站) (26)2.建议使用UPS的(英国站) (26)UPS 无法投递让客户联系当地邮局 (27)七、缺货单，异常单联系 (28)1. 假装包裹破损被退回，建议重发 (28)2. 假装包裹破损被退回，建议退款（无货） (28)3. 假装包裹破损被退回，建议有货寄出无货退款 (29)4. 假装包裹破损被退回，建议自选（无货） (29)八、运送及运费问题 (30)(1) 运费问题 (30)1. 客户问可不可以统一运费 (30)2. 运送问题-屏蔽国家解释 (30)九、中差评claim问题 (31)(1)claim (31)1. 建议重发-漏发，（已回复） (31)2. 建议重发-丢包 (31)3. 已重发，请求等待 (32)4. 建议退款-漏发 (32)5. 建议退款-丢包 (32)6. 建议退款（建议重发无回复） (33)5. 已退款 (33)B: Item not as described (34)1. 请求拍照-破损 (34)2. 建议重发-破损 (34)3. 已重发-破损（有跟踪号） (35)4. 建议退款-破损（质量差） (35)C: Charge backs (36)1. Charge backs问原因 (36)2. 未回复-已签收联系亚马逊 (36)(2)Feedback (37)（1）未收到货物的 (37)1. 建议重发 (37)2. 告知将要重发 (37)3. 已重发-有跟踪号 (38)4. 已重发-问有没有收到 (38)5. 已重发-已签收 (39)6. 建议退款 (39)7. 已退款 (40)8. 已经全额退款，未收到回复，再次联系催促改差评 (41)（2）物品损坏 (41)1. 建议重发 (41)2. 已重发 (42)3. 已重发-已签收 (42)4. 建议退款 (43)5. 建议重发无收到回复，建议退款（请求客户改评时） (43)6. 已退款 (44)（3）质量不满意 (44)1. 建议退款 (44)2. 已退款 (45)（4）尺寸不合适 (45)1. 部分退款 (45)2. 已退款 (46)（5）其他原因 (46)1.没有说明原因 (46)3. 客户答应修改评价，告知步骤 (47)十、联系亚马逊 (48)（1）Case (48)未收到 (48)1. 建议重发-丢包（无回复） (48)2. 已退款-丢包 (48)3. 已退款-丢包（签收） (49)4. 已重发-丢包 (49)5. 已退款-漏发 (50)描述不符 (50)1. 请求照片，未回复-破损 (50)2. 已退款-破损 (50)3. 描述不符，让客户退回，但未退回 (51)（2）Feedback (51)未收到 (51)1. 已重发-已签收（原跟踪号已签收） (51)2. 已重发-已签收（原订单丢包） (52)3. 已退款-丢包 (52)4. 已退款-漏发 (53)破损 (53)1. 已重发-已签收 (53)描述，期望 (54)1. 已退款-客户同意删评 (54)2. 解释藏银银 (54)一、未收到货（1）.首次来信1. 请求等待11.18邹Dear Valued Customer,Glad to hear from you. Sorry for letting you wait so long.Your package has been sent out on 日期.And it usually takes around 15-25 business days for arrival because of the package shipped from China. But sometimes it may be delayed by many unsteady factors like customs, flights, weather,etc which are uncontrollable.So could you please give us another some days? Your patience and understanding is so appreciated.And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you, you have my words.Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,Helena2. 请求等待一周11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. Sometimes, the packages may be delayed a little.And if you like, cou ld you please give us another week? If the package still not arrived then, we’d like to give a refund or re-send for the transaction.And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.Look forward to your reply ^_^And we sincerely believe nothing can be a problem with communication.Nice day.Helena3. 请求等待3天11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. The packages sometimes may be delayed a little.And if you like, could you please give us 3 days? If the package still not arrived then, we’d like to give a refund or re-send for the transaction.And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.Look forward to your reply ^_^And we sincerely believe nothing can be a problem with communication.Nice day.Helena4.晚发货a: 晚发货, 请求等待（假装海关扣押了一段时间）11.18邹Hi,Dear Valued Customer,Sorry to hear that you haven't received the package.After we got your message, we contacted the logistic company immediately.We were told that your package was delayed because of customs inspection, and your package has arrived in your country.So could you please give us a few days more? Your patience and understanding is so appreciated. And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for youAny question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Nice dayHelenab: 晚发货, 假装建议重发11.18邹Hi,Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.How about we resend the order for you to show our regret? If you agree with re-send, any way, we are trying our best to arrive you the item, no matter what would we pay for.Honestly, beg your forgiveness.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best regardsHelena5. 部分未收到，请求等待（拆分订单，无货后寄包裹）Hi,Dear Valued Customer,Glad to hear from you.We are so sorry to hear that part of item missing.Please don't worry, after we check. You order was sent out separately.Because of international shipment, sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable.So could you please give us another some days? Your patience and understanding is so appreciated.Any questi on or problem, do feel free to contact us. It’s our biggest pleasure to serve you, my dear friend.Best regards,Helena6. 建议重发, 未收到，丢包11.18邹Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.How about we resend the order for you to show our regret? It usually takes around 15-25 business days for arrival. Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.Thanks for your patience and understanding again.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Nice day,Helena丢包，建议有货重发，无货退款11.18邹Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.Sorry about the inconvenience that may cause.We would like to send you to the item, but the SKU: is unavailable.How about we refund you the unavailable items and send the other items? What’s your idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,Helena7. 建议退款, 丢包11.18邹Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.We would like to send you to the item, but the item is not availableHow about we refund you the item to show our regret? What’s y our idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,Helena8. 部分未收到/发错货建议重发, 11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.As your question, after we check, I guess it maybe the negligence of our packaging staff.How about we re-send you the item to show our regret? What’s your idea?By the way, as usual the item will take around 15-25 working days to reach your side. Honestly, beg your forgiveness.Thanks for your patience and understanding again.We will send out the item after get your kind reply.Nice day,Helena9. 部分未收到/发错货, 建议退款,（无货）11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.As your question, after we check, I guess it maybe the negligence of our packaging staff.We would like to send you to the item, but the item is not availableHow about we refund you the item to show our regret? What’s your idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,Helena10. 告知跟踪号（邮政）11.18邹My Dear Valued Customer, ,Thank you for your purchase, I’m so sorry you waiting so long.This is your tracking number 跟踪号, check website is /en/result/post.shtml. The package status is “状态”.And it usual takes 15-25 days to arrive you from shipping to deliver.So could you please give us another some days? Your patience and understanding is so appreciated.And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for youAny question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice dayHelena11. 告知跟踪号（比邮）My Dear Valued Customer, ,Thank you for your purchase, I’m so sorry you waiting so long.This is your tracking number 跟踪号, check website is /en/contact.. The package status is “状态”. By the way, we use the Belgian Post.And it usual takes 15-25 days to arrive you from shipping to deliver.So could you please give us another some days? Your patience and understanding is so appreciated.And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for youAny question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice dayHelena12. 客户询问跟踪号（没有跟踪号）Dear Valued Customer, ,Glad to hear from you. Thanks for your purchase.Because the price is under £8.00/$8.00/€8.00, tracking numbers will be not update on the web, really sorry take inconvenient to you.But please don’t worry, usually all our items can arrive safely in around 15-25 days because of international shipment. And of course sometimes it may be delayed a little due to many uncontrollable factors like customs, flights, etc.So could you please give us another more days?And if the package still not arrives then, do remember to contact us again.Greetings from China hereHelena13. 已签收，未到货（邮政）Dear Valued Customer,Thank you for your purchase, I’m so sorry you waiting so long.We shipped the item by USPS, this is your tracking number跟踪号, check website is https:///.You can view it./en/result/post.shtml. The package status is “状态”.According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself. Or the package in your postbox?If you get the package or not, please feel free to contact us again.Thanks for your patience again.Any request, contact us freely. We will reply you within 24 hours.Nice day,Helena14. 已签收，未收到/到达待取（挂号）Dear Valued Customer, ,Thank you for your purchase, I’m so sorry you waiting so long.This is your tracking number 跟踪号, check website is /en/result/post.shtml. You can view it.The package status is “状态”.According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself.If you get the package or not, please feel free to contact us again.Thanks for your patience again.Any request, contact us freely. We will reply you within 24 hours.Nice day,Helena（2）再次来信1. 建议重发11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.We are sorry to know that the package still not arrived. Just as we’ve promised, we’d like solve the problem for you now.How about arranging a re-send for this order? Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.We will send out the item after get your kind reply.Best wishes,Helena2. 建议退款11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.We are sorry to know that the package still not arrives. Just as we’ve promised, we’d like to resolve the problem for you now.How about we refund you the order? You can keep it as a gift when the package arrives later. How do you like this suggestion?Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best regards,Helena3. A:告知将要发出11.18邹Dear Valued Customer,Thanks for your reply.We will send it out for you within 24 hours. And it usually takes around 15-25 days for arrival. Sincerely hope the package can arrive ASAP ^_^Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you. We will reply you within 24 hours.Best regards,HelenaB: 已重发有货的，退款无货的11.18邹Dear Valued Customer,Thanks for your kind reply.The refund of unavailable item has been issued, please check your account.We will send remaining item out for you within 24 hours. And it usually takes around 10-15 days for arrival. Sincerely hope the package can arrive ASAP ^_^Any question or problem, do feel free to contact us. It’s our biggest p leasure to serve you. We will reply you within 24 hours.Best regards,Helena4. 已重发，请求等待11.18邹Hi,Dear Valued Customer,We are sorry about that you have not received your first package.Your replacement has been resent on 发货时间. And it usually takes around 15-25 days for arrival. And if you like, could you please give us other days? Sincerely hope the package canarrive ASAP ^_^Please give us a chance, and if the package still not arrives then, do remember to contact us again. We will give you a full refund. We don’t want to let you disappointed. Let customer satisfaction is our aim.Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you.Best regards,Helena5. 告知已退款11.18邹Hi,Dear Valued Customer,Thanks for your kind reply.The refund has been issued for you, please check it.Thank you again for your patience and consideration shown in this transaction.If the package happens to arrive you, please just keep it as a gift.Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice day,Helena6. 退款没收到，让客户询问AmazonHi,Dear Valued Customer,Sorry to hear that you haven't received your refund.But we indeed did a refund to you. Please see the attachment.We have attach the picture to show refund status.The refund only retreat to your account which you paid for this order.If possible, maybe you could ask Amazon for a bright answer.The refund should be returned to your account automatically.Any question or problem, do not hesitate to contact us.It’s our biggest pleasure to serve you.Nice day.Helena感谢买家答应等待11.18邹Dear Valued Customer,Thanks for your kind patience and big understanding, hope it will arrive you soon.Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,Helena感谢买家的理解Dear Valued Customer,Thanks for your big understanding. You are a very nice customer.Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,Helena买家告知货收到，索要好评Dear Valued Customer,We are so happy to hear that you have received the item.Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.Do you like it? Your shopping experience is very important to us and our business. We would like to invite you to leave positive feedback on our products and service.Thank you for your kindly help, and we look forward to providing you with the best buying experience again on Amazon!Best wishes,Helena买家告知货收到Dear Valued Customer,We are so happy to hear that you have received the item.Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.Best regards,Helena索要好评Dear Valued Customer,It’s our biggest pleasure to serve you, my dear buyer.Satisfying every customer is our principle.Hope you can give us a positive feedback for our service.Greetings from China hereBest wishes,Helena二、物品破损（1）首次来信1. 请求拍照-破损11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.We are so sorry to know that the item was damaged. Could you please take a photo of the damaged item? No hard feelings, it’s just our routin e work and will also help us find out the exact reason for the damage in order to avoid the same problem again.Thank you so much for your help and understanding.And we sincerely believe nothing can be a problem with communication.Look forward to your reply!Best wishes,Helena2. 建议重发-破损11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.Sorry about that the item was damaged.But please don’t worry; we’d like to fix the problem for you.How about re-send you a perfect one to replace the damaged one? As to the damaged one, no need to send back. Certainly, we will pay for the postage.It will be sent out after get your kind reply.Look forward to your reply!Best wishes,Helena3. 建议退款-破损11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.Sorry about that the item was damaged.But please don’t worry; we’d like to fix the problem for you.How about refund you the damaged item? And you don’t need to return the damaged item to us. Or what’s your idea?Look forward to your reply!Best regards,Helena4. 钻掉了或是什么掉了退部分款Hi,Dear Valued Customer,Sorry to hear that.But don’t worry. We would like to resolve the problem for you now.How about we refund you 金额to show our regret?What’s your idea? We will respect your idea always.We are sorry for having you through this inconvenience.Looking forward to your reply!Best wishes,Helena（2）再来信1. photo收到，建议重发Dear Valued Customer,We got the photo. Thank you so much for your effort in this matter.Just as we promised, we’d like to fix the problem for you now.How about re-sending you a new one to replace the damaged one? As to the damaged one, no need to send back. W e really don’t want to trouble you on the returning.And we will also package the item much better to avoid the same problem again.How do you like this suggestion?Look forward to your reply!Best wishes,Helena2. photo收到，建议退款Hi,Dear Valued Customer,We have received the photo you taken. Thank you so much for your effort in this matter.Just as we promised, we’d like to fix the problem for you now.How about we do a refund for this matter? And you don’t need to return the item at your expense. How do you like this suggestion?Or what’s your idea? Your idea will be respected always.Look forward to your reply!Best wishes,Helena3. photo未收到，询问Hi,Dear Valued Customer,Thank you so much for your help. But we still have not received the photo that you sent to us. Could you please try again?Thank you again for your help and consideration.Look forward to your reply!Nice day.Helena4. 告知24小时内重发Hi,Dear Valued Customer,Thanks for your kind letter.We will re-send the item for you in 24 hours. And we will also package it more carefully in order to avoid the same problem again.And it usually takes around 15-25 days for arrival. Hope the package can arrive ASAP. Thank you again for your understanding and communication shown in this transaction.Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Best regardsHelena5. 告知已退款Hi,Dear Valued Customer,Thanks for your kind reply.The refund has been issued just as we agreed. Please check it.Thank you again for your understanding and communication shown in this transaction.Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Best regards,Helena三、描述不符（1）首次来信1. 请求拍照-发错货时11.18邹Hi,Dear Valued Customer,We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.Did we send the wrong item to you? In order to find the best solution for this matter, could we trouble you to take a photo of the item you received?And we will surely give you a most satisfactory solution for you.Look forward to your reply!Best wishes,Helena2. 建议重发-发错货时11.18邹Hi,Dear Valued Customer,We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.How about re-sending you the right one for you? As to the original one, no need to send back. We really don’t want to trouble you.How do you like this suggestion?Look forward to your reply!Have a nice dayHelena3. 建议退款(部分退款，或全部)Hi,Dear Valued Customer,We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.How about we refund you 退款金额for this matter? And you don’t need to return the item. How do you like this suggestion?Or what’s your idea? Your idea will be respected always.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best wishes,Helena（2）再来信1. 告知会重发Hi,Dear Valued Customer,We will re-send the item for you in 24 hours.Thank you again for your understanding and communication shown in this transaction.And it usually takes around 15-25 days for arrival. Hope the package can arrive ASAP.Any question or problem, do not hesit ate to contact us. It’s our biggest pleasure to serve you.Have a nice dayHelena2. 告知已退款Hi,Dear Valued Customer,We have issued the refund just as we agreed, please check it.Thank you again for your communication and kindness in this matter.Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Best wishes,Helena四、订单问题（1）取消交易1.取消交易-付款前Dear Valued Customer,Because the payment is pending, so we could not operate it for you. You can contact the Amazon.Any question or problem, do feel free to contact us. Thank you.Best wishes,Helena2.客户取消交易-已付款，未寄出Dear Valued Customer,Your order has been canceled and the refund will be returned to your account automatically. Please check your account.Any question or problem, do feel free to contact us. Thank you.Best wishes,Helena3.客户取消交易-已付款，已寄出Hi,Dear Valued Customer,We are sorry to hear that you’d like to cancel the order. And we’d like to, but the package has already sent out to you.Is it possible to continue the transaction? Since the package is already on its way to you?Thank you so much for your understanding and consideration.Look forward to your reply!Have a nice day.Helena4.拒收Dear Valued Customer, ,Thanks for your reply.Please refuse the package if the package happens to reach your side one day. Hope you could understand us.And when we get the package, we will refund you. Hope you could understand us.We sincerely believe nothing can be a problem with communication.Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.Best regards,Helena（2）修改地址1. 可以修改Hi,Dear Valued Customer,Ok, no problem. We will ship the order to the new address.Thanks for your support.Best wishes,Helena2. 修改地址-不能修改，货已发Hi,Dear Valued Customer,We are sorry but your order has already been sent out to the original address shown on Amazon. Maybe you can ask someone there to receive the package for you first. OK?Any question or problem, do feel free to contact us. Thank you.Have a nice dayHelena（3）. 客户想某个时间到，到不了，问是否继续交易Hi,Dear Valued Customer,Glad to get your request.It usual takes 15-25 days from ordered date to delivered date.But, as you know, it is international shipment. But sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. So we could NOT make you a promise that the item could reach your side before 某个时间.The parcel maybe will miss your delivery date. How about cancel this order for you? Or you want to continue the transaction?Look forward to your kind reply.Have a nice dayHelena1. 客户不回复，联系客户，问是否继续交易HiDear Valued Customer, ,Glad to write you again.We have replied you on 时间, but get no reply from you. Maybe you are so busy.Thanks for your purchase.The parcel maybe will miss your delivery date. How about cancel this order for you? Or you want to continue the transaction?Look forward to your kind reply.Nice day.HelenaIf you don't reply us within 48 hours, we will cancel the order for you to make my own decisions.2. 客户想某个时间到，不确定，请求等待HiDear Valued Customer, ,Glad to get your request.Your package has been sent out on 时间It usual takes 15-25 days from ordered date to delivered date.But, as you know, it is international shipment. But sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. So we could NOT make you a promise that the item could reach your side before某个时间.Thanks for your patience.Any question, please contact us feel freely.Nice day,Helena五、退货问题1.不需要，要退回，问原因11.18邹Hi,My Dear Valued Customer,Thanks for your purchase.We are so sorry to hear that you would like return the item. Could you kind tell us why do you want to return it?Did you receive the package? Does the item was broken? Or we sent the wrong item to you? What is the matter with item?We will surely give you a fast and satisfactory solution for you.Look forward to your reply ^_^And we sincerely believe nothing can be a problem with communication.Nice day.Helena2.发退回地址Hi,My Dear Valued Customer,It's our return address:5th Floor Building 1，Jingang Road West 2011， Jin Yi new district，Jinhua city,Zhejiang Province，321000, ChinaPhonenumber:138****1998Please tell us tracking number when you return, we will refund to you. ThanksAny question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you. Look forward to your replyNice dayHelena3.货物退回时（我方出运费）Hi,My Dear Valued Customer,。