亚马逊客服邮件模板

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亚马逊索评邮件模板

亚马逊索评邮件模板尊敬的亚马逊客服团队，。

我是一名在亚马逊平台上销售产品的卖家，我对最近一些买家对我的产品进行了负面评价感到非常困扰。

我深知亚马逊非常重视客户体验和产品质量，因此我希望您能够帮助我解决这个问题。

首先，我想对这些负面评价进行分析。

在我收到这些评价之前，我一直保持对产品质量和客户体验的高度关注。

我确信我的产品在质量和服务方面都是符合标准的。

然而，这些负面评价给了我一些意外，因为它们并没有给出具体的问题或者投诉，而只是简单地给出了差评。

我希望能够了解这些买家的具体问题，以便我能够及时解决并改进。

其次，我想针对这些负面评价向您提出一些请求。

首先，我希望能够得到这些买家的具体投诉内容，以便我能够及时进行客户服务和产品改进。

其次，我希望能够得到一些关于如何改善产品质量和客户体验的建议，我愿意倾听并采纳您的意见。

最后，我希望能够得到一些关于如何提高我的产品在亚马逊平台上的评价和排名的建议，我愿意付出更多的努力来提升自己的产品和服务。

最后，我想向您保证，我会认真对待这些负面评价，并且会尽快采取行动来改进。

我深知在亚马逊平台上，良好的产品质量和客户体验是最重要的，我会不断努力提升自己，以确保我的产品能够给客户带来最好的体验。

在此，我真诚地希望您能够帮助我解决这个问题，并且给予我一些指导和建议。

我相信通过我们的共同努力，我能够改善我的产品和服务，为客户带来更好的体验。

再次感谢您抽出宝贵的时间阅读我的邮件，期待您的回复。

诚挚的问候，。

[你的名字]。

亚马逊客服问题回邮模板

sorry to hear of that ,but we have already
原单退回
s你hi好pp，edy our items out Dear
感谢你的来信
We are so sorry for
退款协议 Thank you for your kind email.
假重发还没收到 Dear We truly resend the item
TDheaanrkfyroiuenfdo,r
We are 发贝邮宝
Dear friend, Dear
货损 3个选择
LED灯受损
Really sorry to bring Thank you for your
We are so
friend,
troubles to you.
email.Sorry to hear that. 没用要求退回 24小时发货
退货未收到
1) Please return the Thank you for your
product to us firstly, note.
已重发物品
We have sent you the replacement.
退款
购物体验而退款
Really sorry for the defective item(It's Not what you
订单处理
成功取消交易
Dear friend, Thank you for your
提供订单号 Dear friend, Thank you for your
完成退款
订单已经修改
Thank you for your fast reply.
Dear friend, We have already revised as

邮件模板

【福克斯德】亚马逊常用的回信邮件模板2015-08-18亚马逊常用的回信邮件模板1. 亚马逊卖家发货到达时间邮件模板Dear----Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest. Best regards2. 亚马逊的商品被跟卖，发警告信的邮件模板HelloWe have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN ：xxxxxx) which is sold exclusively by the bra nd authorized sellers. Please refer to our attachment.Please send the confirmation to us after you remove the product as issued from your listing.If you do not comply with these demands, we will have no notice but to claim with seller performance department, which will seriously impact your Amazon selling privileges.Please handle and reply us as soon as possible, otherwise we will complaints and amazon.3. 买家没有收到货，发邮件询问情况，回复邮件的模板：Dear customer,Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shippin g information may not update so prompt, usually it takes around 7-15 days for s hipping. Could you please keep your patience and wait for a few more days? W e will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards4. 亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板Dear --Thank you so much for your great support and sorry for keeping you waiting. We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we wil l resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards5. 亚马逊客户购买多种产品发邮件确认产品订单邮件模板Dear ---Thank you so much for your great support on us.We have received your order of "把订单复制进去".We will work on your order asap, we just want to confirm the amount of the co mpass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best regards6. 亚马逊卖家发错地址邮件模板Dear ---Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best regards7. 亚马逊卖家发货发货后要求买家写反馈的邮件模板Dear----Thank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like i t! And we are looking forward to your feedback.Have a nice day!Best regards8. 买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板Dear----Thank you for contacting us regarding your inquiry.Your return request has been approved. You will be receiving a return shipping l abel and RMA instructions via Amazon. Please be advised that the return shippin g cost is the responsibility of the buyer. The initial shipping cost cannot be refun ded and a 25% restocking fee may be applied if the merchandise is used or dam aged visually.Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名on Amazon and we will only accept re turns of our merchandise. If merchandise purchased from a different seller is ship ped to us, we will need to ship the merchandise back to you and we will also a sk you for the shipping cost incurred.We appreciate your cooperation.Best regards9. 亚马逊客户因购买的商品大小不合适导致退货的邮件模板Dear ---Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partia l refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply.Best regards10. 客户询问货物的tracking number或者有没有发货，给客户的回信邮件模板Dear Customer,Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday.Please allow 3-9 business days after shipment for delivery. You will receive a s hipping confirmation email from Amazon when the shipping information has been uploaded.Your patience and understanding are greatly appreciated. If you have any other q uestions or concerns, feel free to contact us.Best regards。

18封全面亚马逊站内信邮件实用模板

1.亚马逊卖家发货到达时间邮件模板Dear ___,Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest. Best regards2. 回复买家询问物流情况的邮件模板Dear ___,Thanks for your message. Hope you are great.Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards3.先填单,漏发货后，向客人解释的邮件模板Dear ___,Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said. We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap.If not, we will make you the full refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards4. 产品发货后，客户提出要换货的回信邮件模板Dear ___,Thanks for contact with us.Sorry to tell you that the item have been dispatched, and we can't change it for you now .We knew you receive it and it is not suitable for you.To express our apologize, we provide few suggestion following by:1.We will arrange a suitable replacement for you for free2.We can refund full price for you.Which one do you prefer?Sorry for all inconvenience it led to.Looking forward to your reply.Sincerely,5. 亚马逊卖家邀feedback的邮件模板Dear----Thank you for your purchase! Order id_______________.I am writing to concern whether you have receive your item.Are you satisfied with our product and service.If you have any question with your order,please contact with us.We would try our best to solve it.If you are satisfied with our services, would you please give us a honor to share your feeling on the following link:Thanks in advance. We will really appreciate with it.Have a nice day!Best regards6. 买家要求退货，卖家回信邮件模板(自发货)Dear----Thank you for contacting us regarding your inquiry.We found your return request. Could I know the reason why you want to refund? Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Will it be possible to give new one as a compensation?Or how about we make you a partial refund as a way to make up for this?Looking forward to your reply soon.Best regards7. 亚马逊客户退货的询问原因邮件模板Dear ---Thank you so much for your great support on us.So sorry for the inconvenience it caused.Could I know the reason why you return the item?Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Waiting for your reply.Best regards8. 客户询问货物的tracking number的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-7 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded. Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.Best regards9.索取Review模板Dear————,My name is X and I am the owner of [Your Amazon Store Name]. I want to personally thank you for being one of our customers!I noticed that your order was delivered recently. Product Ordered: XYour order: https:///gp/your ... ID%3D[insert customer's order # inside these brackets and delete brackets]I hope that you've had a chance to try the product. I want to make sure that you are 100% happy. If you have any issues, please reply to this email so I can make it right! (In fact, I love to hear from people who are enjoying my products, so I'd like to hear from you even if everything has gone smoothly!)If you are not satisfied with the product, please give us a chance to make it right! Respond to this email, and I will do whatever it takes to make you happy.We'd be honored to get your honest experience and suggestion of the product! https:///review/ ... es%23Thank you again for ordering from [Your Amazon Store Name]. We truly appreciate your business. We LOVE our customers and we will always be here if you need us.Wishing you the best,10.亚马逊的商品被跟卖，发警告信的邮件模板Dear “ B ”,It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A "." A " holds federal trademark registrations in the United States. So “ B ”listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.Therefore, we demand that you immediately remove all listings on in which “ B ”utilizes our trademarks and images protected by copyright.“ B ” currently has at least one listing on for products that utilize “A’s”trademarks and/or copyrights without authorization. See the following ASIN: B001234567 (写自己的 ASIN)" A " is the only entity authorized to provide authorization to sell its products on . Your listing constitutes a violation of " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:(1) Removed all of " A’s " trademarks and copyright material from your listings and any other website or public display you operate;(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed aboveFailure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on .Thank you for your attention to this matter. Please contact us if you have any questions.Legal on behalf of " A "11.邀请顾客成为老客户群邮件Dear_______,Thanks for your kindly support for 店铺名.To express our grateful, we want to invite you join in our “VIP team(自己取名)”Our VIP team member(自己取名)can experience our new product in advance and enjoy discount .Just contact us with order ID by contacting our email on attachment.(把邮箱放在附件上)We are waiting for your email.Have a good time.Best regards,12.买家不知道如何使用产品的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.We are really grateful with your question Thus we can realize our shortage of product listing.We will update our listing to perfect our product information.There is the latest instruction of our product .Please check the attachment for your reference.If you still have any question, please be free to contact with us.We will do our best to help you ASAP.Best regards,13.给买家补发自发货售后件的通知模板Dear————,Hope you are fine and doing well.We have already arrange the replacement to you for your reference.(产品具体参数)The tracking number is _______________, please click the attachment to get more detail .It will take 7-10 day to arrive your city because of the long distance.Thanks for your kindly understanding and support.If you still have any question, please be free to contact with us.We will do our best to help you ASAP.Best regards,14.差评跟进邮件(进度一)Dear————,How are you recently? Hope you and your family are good.We found your review for (产品).We are really sorry for the inconvenience it caused To express our apologize, we provide few suggestion following by:1.We will arrange a suitable replacement for you for free2.We will provide a claim code for you.3.Or refund allWhich one do you prefer?Looking forward to your reply soon.Best regards,15.差评跟进邮件(进度二)Dear————Hope you have a great time.I am writing to concern whether you have receive the replacement.If you still have any question with your order, please contact with us.We would try our best to solve it.If you are satisfied with our services, could you do me a big favor to upgrade the r eivew?The following link:————————————————————————————It is really important for me.We will really appreciate for it.Sincerely,16.客户订购多个产品，卖家发邮件确认产品订单Dear ——，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10（数量） pcs?产品参数——————————————————If nothing is wrong, we will ship them asap.Best RegardsSeller’s name17.卖家发错地址Dear____，Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best RegardsSeller’s name18.客户因订购的商品大小不合适导致退货Dear——，Thanks so much for your great support on 店铺名.So sorry for the inconvenience that the swimming suit（产品名） did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best Regards。

亚马逊邮件回复模板1

亚马逊邮件回复模板1亚马逊邮件回复模板1Dear [Customer Name],I’m sorry to hear that you’ve been having difficulty with the product you ordered. I understand how frustrating this can be.At Amazon, we take customers' satisfaction very seriously. We strive to sell only the highest quality products and we want to ensure that all of our customers are happy with their purchases.That’s why we offer our A-to-z Guarantee. This means that you can buy from us with the confidence that you will receive the product you want, or your money back.To help you with the issue you are facing, I can offer you several options.You can return the product for a full refund. To do this, please pack the product in its original packaging and ship it back to us. You are responsible for the return shipping fees. Once we receive your package, we will process your refund in full.If you don’t want to return the product, you can also exchange it for a new one. We will cover the cost of shipping the new item to you.Or, if you prefer to keep the item, we can provide you with a partial refund.I hope that one of these options is acceptable for you. Please get back to me and let me know how you would like to proceed.Thank you again for your patience and for contacting Amazon.Sincerely,[Your Name]Customer Service Representative。

主动给亚马逊客户退款邮件模板

主动给亚马逊客户退款邮件模板
尊敬的亚马逊客户，
您好，我是亚马逊客服代表。

我很遗憾听到您对我们的产品有任何不满意的地方，并深感抱歉给您带来了困扰。

作为客户服务团队的一员，我愿意帮助您解决问题，并为您提供退款服务。

根据您的反馈，我明白您对我们的产品不满意，并希望能够退还您购买的商品金额。

我能理解您对我们的期望，我们在此深表歉意，同时也非常重视您在我们平台上的购物体验。

为了让退款过程更加顺利，请您提供一些必要的信息，以便我们能够为您办理退款手续。

您可以将以下信息回复至本邮件中：
1. 订单号：
2. 产品名称：
3. 购买日期：
一旦我们确认您的退款申请，我们将尽快为您办理退款手续。

通常情况下，退款将在收到您的回复并确认后，5个工作日内退还到您的支付方式中。

再次对给您带来的不便表示歉意，同时也感谢您对我们产品的支持与理解。

如果您还有任何其他的问题或疑虑，也请随时与我联系，我将竭诚为您服务。

衷心感谢您选择亚马逊。

祝您生活愉快！
亚马逊客服代表。

亚马逊回复POA邮件模板

收到亚马逊发来邮件：Hello from Fulfilment by Amazon,Your offer for ASIN xxxx has been closed owing to negative customer return comments. As this is the second time that the ASIN has had a customer feedback issue, we will require a Plan of Action that addresses the customer issue prior to reinstating your offer. The closing of your offer does not affect your seller account.We have identified defective issues across the following customer comments:It will not charge up.The phone screen went blank and won't turn back onWhen turned on the screen remains blank with only a border of red squares surrounding the edges.Will not power on, fully charged phone, still will not power on.To address the customer comments above, please complete and send us a plan of action by answering the following two questions:1.What is the root cause of the customer reported issue?2.What actions are you taking to address the root cause?A successful Plan of Action will always be directly related to the root cause of the customer reported issue and may include but is not limited to:•Listing detail page updates•Product design changes•Improved instruction manuals•Inventory removal ordersTo send us your POA, please reply to this case within Seller Central. If we approve your plan of action, we will reinstate your offer immediately.This case will remain open for 48 hours while we await your response. Your prompt attention to this matter can help ensure positive customer experiences that will contribute to your success with FBA. After 48 hours, you will need to reach out to Seller Support, referencing this case number, with your Plan of Action.Thank you for selling with Amazon,Keteilekho Z.Fulfillment by Amazon Support回复的POA 内容：（模板一）Dear Amazon Team,Thank you for your concern about our listing - ASIN: xxxx.We received a notification last week that xxxxx has been suspended due to negative customer return comments. We have checked all the comments these days, we feel sorry for the inconvenience brought to our customers, it is our fault that ignoring the comment and return report before, we will pay more attention to these in future.According to the reported issue, we deeply realize the mistake. Not only analyzing the problem in returning reports, but also putting forward specific solutions, please see below.1. The root cause of the customer reported issue.Reason 1: The raw material of the battery is not good since the purchaser negligence, the supplier provided the mixed quality material, a part of that is in poor quality, and our purchaser manager didn't know that till we checked the materials in these days.Reason 2: The factory has insufficient manpower, the worker assembled the phone and tested in a rush and the quality inspection is not comprehensive.Plan of action:1.For the order: we will send emails to our customers who have bought these items, and will make compensation if they receive the defective item.2.For sourcing: we will source the new material from a trusted supplier who can provide quality materials. In the future, we also have a specific human to monitor the purchase of the raw materials.3.For producing: we will employ more people to produce and assemble the product, then they have enough time to produce a well-made product.4.For quality checking: we will set up a new QC team, request them to do 100% quality check, aiming to ensure that all items work perfectly. All products should pass the test before being shipping to Amazon Warehouse.We will do our best to provide the quality product and good shopping experience to our customers, hope you can give us one more chance to make it right. Thank you!Best regards,xxx Store（模板二）Dear Amazon support ,Thanks for your concern about our listing ASIN: xxxxxxWe are apologize for any inconvenience to our customer. And Thanks to Amazon for its efforts toprovide customers with better products and services.Plan of Action (POA)1.The customers reported an issue:（1）I bought it as a gift and it stopped working.（2）Screen go on and off and freez .（3）It ramdomly froze and it wont turn on.（4 ）This Phone just simply stopped working no nasty falls no water damage the screen just stopped working.（5）Phone s keep blinking.（6）I would like to return this item that i bought as a gift for my daughter because it glitches and it turns off and kept turning off and now it doesn't want to turn on.--Root cause:（1）When the power of the Phone is about to run out, it will automatically shut down.（2）After receiving the Phone, the customer needs to charge the Phone for 6 hours before u sing it for the first time.--Our solution:（1 ）Reset Phone in case it enters into battery protection mechanism, or keep Phone into power for 30 minutes if it was completely drained.（2）We have updated the solution to the listing details page and will also be updated into the manual.（3 ）After customers receive the Phone , we will send them a separate reminder email to introduce the precautions for using the Phone to ensure that they can use it normally.（4 ）Our customer service will provide 24-hour online service to ensure timely response to customer questions.2.T he customers reported an issue: A soon as i load one application the Phone struggled to operate only one was opened but i'm not going to open the other one.--Root cause:The memory ROM of the Phone is 1GB, and the RAM is 16GB. When the customer installs a lot of software, when it reaches 16GB, it will affect the running speed of the Phone , resulting in the inability to open additional software..--Our solution:（1）We have added a reminder on the listing page: to remind customers to expand to a higher memory 128GB before reaching the memory usage limit.（2）We have also recommended that customers remove unnecessary software and content in a timely manner.3.T he customers reported an issue:（1）Screen is cracked.（2）There is a deep scratch on the screen with chip on it.（3）Screen is scratched all over.--Root cause:（1）We put a transparent protective film on the screen of each Phone , which may scratch the protective film during transportation, causing scratches to be seen.--Our solution:（1）We added a reminder content on the listing page, indicating that the screen of the Phone is covered with a protective film, please remove the protective film in time after receiving the Phone .（2）We will also send emails promptly after the buyer receives the Phone , suggesting that the customer can install a protective cover.We always provide high-quality products and attentive service to the customers, and we will also continue to improve the quality of products and provide better services.Please help to reinstate our offer ASAP, thanks again!Sincerely,xxxx team。

史上最全亚马逊邮件模板

史上最全亚马逊邮件模板亚马逊常用模板亚马逊卖家发货到达时间邮件模板Dear ___,Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest. Best regards回复买家询问物流情况的邮件模板Dear ___,Thanks for your message. Hope you are great.Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards先填单,漏发货后，向客人解释的邮件模板Dear ___,Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap.If not, we will make you the full refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards产品发货后，客户提出要换货的回信邮件模板Dear ___,Thanks for contact with us.Sorry to tell you that the item have been dispatched, and we can't change it for you now .We knew you receive it and it is not suitable for you.To express our apologize, we provide few suggestion following by:1. We will arrange a suitable replacement for you for free2. We can refund full price for you.Which one do you prefer?Sorry for all inconvenience it led to.Looking forward to your reply.Sincerely,亚马逊卖家邀feedback的邮件模板Dear----Thank you for your purchase! Order id_______________.I am writing to concern whether you have receive your item.Are you satisfied with our product and service.If you have any question with your order,please contact with us.We would try our best to solve it.If you are satisfied with our services, would you please give us a honor to share your feeling on the following link:Thanks in advance. We will really appreciate with it.Have a nice day!Best regards买家要求退货，卖家回信邮件模板(自发货)Dear----Thank you for contacting us regarding your inquiry.We found your return request. Could I know the reason why you want to refund?Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Will it be possible to give new one as a compensation?Or how about we make you a partial refund as a way to make up for this?Looking forward to your reply soon.Best regards客户询问货物的tracking number的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-7 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.Best regards索取Review模板Dear————,My name is X and I am the owner of [Your Amazon Store Name]. I want topersonally thank you for being one of our customers!I noticed that your order was delivered recently. Product Ordered: XYour order: https:///gp/your ... ID%3D[insert customer's order # inside these brackets and delete brackets]I hope that you've had a chance to try the product. I want to make sure that you are 100% happy. If you have any issues, please reply to this email so I can make it right! (In fact, I love to hear from people who are enjoying my products, so I'd like to hear from you even if everything has gone smoothly!)If you are not satisfied with the product, please give us a chance to make it right! Respond to this email, and I will do whatever it takes to make you happy.We'd be honored to get your honest experience and suggestion of the product! https:///review/ ... es%23Thank you again for ordering from [Your Amazon Store Name]. We truly appreciate your business. We LOVE our customers and we will always be here if you need us.亚马逊的商品被跟卖，发警告信的邮件模板Dear “ B ”,It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A "." A " holds federal trademark registrations in the United States. So “ B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.Therefore, we demand that you immediately remove all listings on in which “ B ”utilizes our trademarks and images protected by copyright.“ B ” currently ha s at least one listing on for products that utilize“ A’s” trademarks and/or copyrights without authorization. See the following ASIN: B001234567 (写自己的ASIN)" A " is the only entity authorized to provide authorization to sell its products on . Your listing constitutes a violation of " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:(1) Removed all of " A’s " trademarks and copyright material from your listings and any other website or public display you operate; (2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed aboveFailure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on.Thank you for your attention to this matter. Please contact us if you have any questions.Legal on behalf of " A "以上是亚马逊常用的基本模板，具体详情情况以亚马逊当时情况和以店铺所遇问题为基准。

亚马逊售后处理常用邮件模板

亚马逊售后处理模板注：可以根据不同的订单情况作出调整，其他国家用英文翻译1.货物正在提取，就剩几天交付了，但是客户执意发起退货申请，怎么样让顾客相信咱们，不会发起索赔。

示例回答:Dear 客户姓名Thank you for your waiting.The parcel will be delivered in 5（大概交付时间） days.The tracking number is: 123456789It is DHL( 当地配送商) carrier.Because of the Coronavirus, all the shipping are slow. We are also in hurry, but it is an international shipping, it is out of our control. We hope you can understand.As compensation, we will give you a refund of 10 euros, could you please keep your patience and keep waiting for a few days?Your active support will be greatly appreciated..Many thanksKind regards( MFG 德国的结束词）2.客户一直询问物流信息，可是查询物流显示还在国内，要怎么回复。

示例回答:Dear 客户姓名Thank you for your email.The package has just been sent out and is waiting for the customs clearance.The tracking number is: 123456789 (如果没有就不用写).Due to the Coronavirus, all the shipping are slow.Please do not worry, we will follow up on logistics information.Please keep your patience and wait for a few days.Your kind understanding and support will be greatly appreciated.Many thanksKind regards （MFG 德国的结束词）3.包裹已发途中无法拦截，顾客因为错误订购要退货，顾客一直在催退款，不愿意等待收到产品在寄给别人。

亚马逊索评邮件模板（适用于各英文站点）

亚马逊索评邮件模板（适用于各英文站点）发货通知模板：Hey, thanks for your order!This is customer service from {{shop_name}}. I just wanted to let you know that your {{product_link_show_asin_and_title}} has just left the Warehouse, and is on its way to you! Order ID={{order_id}}If you have any issues or questions, let me know ASAP! I am here for you! I'd love to get you taken care of right away! :){{contact_link:Contact Us}}We very much appreciate your business and it is our pleasure to help you as fast as we can. Have a great day!下单关怀/提醒模板：Dear,We are Customer Service team from {{shop_name}}, we just wanted to let you know that Amazon has confirmed your order: Order ID: # {{order_id}}Product: {{product_title}}Purchase date: {{order_date}}Fulfillment: {{order_fulfillment}}Shipment is being arranged for you now. If you have any other needs, please contact our dedicated Customer Service.{{contact_link: Contact Us}}Best,{{shop_name}} Customer Service team.索评模板1：Hello,Thank you for your recent purchase of{{product_link_show_asin_and_title}}Since customer satisfaction is our top priority, we want to make sure you are completely satisfied with the product you have purchased. If you have any issues, questions, or concerns. Please {{contact_link: contact us}} with this link, so we can resolve the issue ASAP.Please let us know your thoughts on our product by taking a minute to leave us a review using the link below.{{product_review_link_show_title}}We'd love to hear from you! Thanks!Sincerely,Customer Service Team索评模板2Dear,We are Customer Experience team from {{shop_name}} and we are reaching out to confirm whether the experience with your recent purchase is living up to your expectations. Have you received the product or ever tried?If you like it so far, please consider clicking the link below to share your experience on Amazon, it means a LOT to us.{{product_review_link_show_title}}If it has been less than perfect, we DO hope you'll give us a chance to put things right for you. If you do, please just reply to this email to get dedicated support.Good Day.{{shop_name}} Customer Experience team索评模板3：Hello，Thanks again for ordering our {{product_title}}!The tracking information shows that your item is out for delivery today and you should be receiving it shortly.When you receive your item, please make sure to verify that it was not damaged in transit. If there is any reason that you wouldn’t rate this as a 5-star experience, please let us know. If everything looks fine, we would appreciate if you could take a few seconds to click the link below and rate this transaction.{{feedback_link}}We have spent a long time creating {{product_title}} and would love to know what you think of it.In the meantime, you can view your order’s progress here: {{order_link}}We will follow up with you shortly to make sure that you are happy with your purchase, bu t in the meantime don’t hesitate to reach out to us if you need anything!Sincerely,Your name发货x天后索取评论模板1Hello,Thank you for your recent purchase. Our record indicates that your order has been delivered. How do you like it?{{product_link_show_asin_and_title}}We strive to provide great customer service and want to make sure you are completely satisfied. If there are any issues, please {{contact_link: contact us}}. Our customer support team is ready to help!We would love for you to share your user experience with others! Please take a minute to leave us a review:{{product_review_link_show_title}}We truly appreciate your business. Thank you!Sincerely,Customer Service Team发货x天后索取评论模板2Dear ,Thanks for purchase in {{shop_name}}. I am writing to check whether you have received your item and how do you think of the product.{{product_image_and_title}}Customer satisfaction is our top priority. If you’ve had a pleasant shoppin g experience, other customers will also be appreciated that you can share your experience about the product through review.If you have any inquiry or question about the order or product, please reply to this email directly. We will do our best to make you smile.For your convenience below is the link to the feedback:{{feedback_link}}Sincerely,{{shop_name}}Customer Service Team发货x天后索取评论模板3Dear,Thank you again for your order of {{product_title}}According to our records it was delivered about X days ago.Please let us know right away if there is anything wrong with it so that we can correct it for you. And if you have any questions or concerns, we are here to help!I also have one small favour to ask you, if everything has gone smoothly, I’d really appreciate it if you could take just a few seconds to leave a review about your userexperience with our product. It really affects our ability to sell and be successful and would be greatly appreciated.You can provide seller feedback here:{{feedback_link}}Sincerely,Your name退款关怀模板：DearWe have refunded your recent purchase from Amazon order {{order_id}}. We appreciate you trying our product and apologize for any bad experience that our products or services may have caused you.{{product_image_and_title}}We will work hard to improve our products and services.we will give better offers for your next purchase.Thank you for your understanding.Sincerely,{{shop_name}}Customer Service Team索取卖家反馈模板1：Hello,Thanks for purchasing from us on Amazon. We wanted to make sure you're completely satisfied with your purchase.Here are the details of your order:{{product_link_show_asin_and_title}}If you have any issues with your purchase, please contact us first to resolve it. We're happy to help! {{contact_link: Contact Seller}}If you think we did our job as expected, we would be extremely grateful if you could leave us feedback using the link below:{{feedback_link: Leave Feedback}}As an Amazon seller we thrive on your feedback and support.Thanks again for shopping with us!Sincerely,Customer Service Team发货x天后索取反馈模板Hello,Thanks again for shopping on Amazon. It's been a few days since your order arrived. How are you liking your purchase?{{product_link_show_asin_and_title}}We are dedicated to providing 100% customer satisfaction. So if you have any issues, please let us know. We will work with you until you're happy! {{contact_link: Contact Seller}} We would appreciate if you could leave feedback about your experience with our service using the link below. It would be incredibly helpful to other buyers. {{feedback_link: Leave Feedback}}We hope to see you again!Sincerely,Customer Service Team。

18封最全亚马逊站内信邮件模板格式

精心整理1.亚马逊卖家发货到达时间邮件模板Dear___,Thankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.Bestregards2.回复买家询问物流情况的邮件模板Dear___,Thanksforyourmessage.Hopeyouaregreat.Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace(itisnowreachingyo urlocalpostoffice).ouasap.Yourunderstandingwillbehighlyappreciated.Bestregards3.先填单,漏发货后，向客人解释的邮件模板Dear___,Wewillcontactthepostofficetofindouttheproblem.Waitingforyourreply.Bestregards4.Dear___,1.2.Wecanrefundfullpriceforyou.Whichonedoyouprefer?Sorryforallinconvenienceitledto.Lookingforwardtoyourreply.Sincerely,5.亚马逊卖家邀feedback的邮件模板Dear----Thankyouforyourpurchase!Orderid_______________. Iamwritingtoconcernwhetheryouhavereceiveyouritem. Areyousatisfiedwithourproductandservice.Ifyouhaveanyquestionwithyourorder,pleasecontactwithus.Wewouldtryourbesttosolveit.Ifyouaresatisfiedwithourservices,wouldyoupleasegiveusahonortoshareyourfeelingonthefollowinglink: Thanksinadvance.Wewillreallyappreciatewithit.Haveaniceday!Bestregards6.买家要求退货，卖家回信邮件模板(自发货)Dear----Thankyouforcontactingusregardingyourinquiry.Wefoundyourreturnrequest.CouldIknowthereasonwhyyouwanttorefund? Arethereanyissuesofourproduct?Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC. Willitbepossibletogivenewoneasacompensation?Lookingforwardtoyourreplysoon.Bestregards7.亚马逊客户退货的询问原因邮件模板Dear---Thankyousomuchforyourgreatsupportonus.Sosorryfortheinconvenienceitcaused.CouldIknowthereasonwhyyoureturntheitem?Arethereanyissuesofourproduct?Waitingforyourreply.Bestregards8.客户询问货物的Dear————,tactus.Bestregards9.索取DearMynameisXandIamtheownerof[YourAmazonStoreName].Iwanttopersonallythankyouforbeingoneofourcus tomers!Inoticedthatyourorderwasdeliveredrecently.ProductOrdered:XYourorder:?[insertcustomer'sorder#insidethesebracketsanddeletebrackets]Ihopethatyou'vehadachancetotrytheproduct.Iwanttomakesurethatyouare100%happy.Ifyouhaveanyissues,pl easereplytothisemailsoIcanmakeitright!(Infact,Ilovetohearfrompeoplewhoareenjoyingmyproducts,soI'dlik etohearfromyouevenifeverythinghasgonesmoothly!)Ifyouarenotsatisfiedwiththeproduct,pleasegiveusachancetomakeitright!Respondtothisemail,andIwilldowh ateverittakestomakeyouhappy.We'dbehonoredtogetyourhonestexperienceandsuggestionoftheproduct!? Thankyouagainfororderingfrom[YourAmazonStoreName].Wetrulyappreciateyourbusiness.WeLOVEourcu stomersandwewillalwaysbehereifyouneedus.Wishingyouthebest,10.亚马逊的商品被跟卖，发警告信的邮件模板Dear??“?B?”,?Ithascometoourattentionthat“””’sParticipationAgreement.”“?B?”“A’s”写自己的ASIN)’sParticipationAgreement.“?B?”nfirmtousinwritingwithin24hours,thatyouhave:(1)Removedallof"A’s"listingsandanyotherwebsiteorpublicdisplayyouo perate;(2)Removedallof"A’s"listingsofproductsitclaimstobeassociatedwith"A’s",includingbutnotlimitedtotheASINslistedaboveFailuretotakeactionwithin24hourswillforceustoreportthisseriousviolationtotheAmazonsellerperformancete aswell,Amazonsellerperformanceteamwilltakesuchviolationsver yseriously,.Thankyouforyourattentiontothismatter.Pleasecontactusifyouhaveanyquestions. Legalonbehalfof"A"11.邀请顾客成为老客户群邮件Dear_______,Thanksforyourkindlysupportfor店铺名.Toexpressour grateful,wewanttoinviteyoujoininour“VIPteam(自己取名)”OurVIPteammember(自己取名)canexperienceournewproductinadvanceandenjoydiscount. JustcontactuswithorderIDbycontactingouremailonattachment.(把邮箱放在附件上) Wearewaitingforyouremail.Haveagoodtime.Bestregards,12.买家不知道如何使用产品的回信邮件模板Dear————,Thankyouforcontactingusregardingyourinquiry. WewilldoourbesttohelpyouASAP.Bestregards,13.给买家补发自发货售后件的通知模板Dear————,Hopeyouarefineanddoingwell.(产品具体参数)Bestregards,14.DearHowareyourecently?Hopeyouandyourfamilyaregood.Wefoundyourreviewfor(产品).Wearereallysorryfortheinconvenienceitcaused Toexpressourapologize,weprovidefewsuggestionfollowingby:1.Wewillarrangeasuitablereplacementforyouforfree2.Wewillprovideaclaimcodeforyou.3.OrrefundallWhichonedoyouprefer?Lookingforwardtoyourreplysoon.Bestregards,15.差评跟进邮件(进度二)Dear————Hopeyouhaveagreattime. Iamwritingtoconcernwhetheryouhavereceivethereplacement. Ifyoustillhaveanyquestionwithyourorder,pleasecontactwithus.Wewouldtryourbesttosolveit.Ifyouaresatisfiedwithourservices,couldyoudomeabigfavortoupgradethereivew? Thefollowinglink:————————————————————————————Itisreallyimportantforme.Wewillreallyappreciateforit.Sincerely,16.客户订购多个产品，卖家发邮件确认产品订单Dear——，Thankyousomuchforyourgreatsupportonus.Wehavereceivedyourorderof“XXXXXX”.Ifnothingiswrong,wewillshipthemasap.BestRegardsSeller’sname17.Dear____，Thankyousomuchforyourgreatsupportonus.Whatabigmistakewemade!Sorry,butwillyoustillwanttheitems?Ifyes,wewillresendyouimmediatelyandmakeyouapartialrefund,ifnot,wewillmakeyout hefullrefund.Waitingforyourreplyandhopeyourkindunderstanding. BestRegardsSeller’sname18.客户因订购的商品大小不合适导致退货Dear——，Thankssomuchforyourgreatsupporton店铺名. SosorryfortheinconveniencethattheswimmingsuitWaitingforyourreply.BestRegards。

亚马逊索评邮件范文

亚马逊索评邮件范文
尊敬的亚马逊客服团队：
我是一位对亚马逊商品非常满意的客户，但是最近我在浏览亚马逊网站时发现了一些问题，希望能得到您的帮助和解答。

我最近在下单时遇到了一些配送问题。

有时商品的配送速度很快，但有时却需要很长时间才能收到。

这给我带来了一些困惑，我想知道是什么原因导致配送时间不稳定，以及如何提高配送效率。

我在购物过程中遇到了一些退款问题。

有时我退货后，退款需要很长时间才能到账，这让我感到有些不安。

我希望您能告诉我退款的流程以及退款到账的时间，这样我就能更好地安排我的购物计划。

我想提出一些建议来改进亚马逊的服务。

首先，希望能提供更多的商品分类和筛选选项，以便客户更快地找到所需商品。

其次，建议在商品页面上提供更多详细的商品信息和图片，这样客户可以更好地了解商品的特点和质量。

此外，希望能提供更多的支付方式，以方便客户进行购物。

总的来说，我对亚马逊的服务还是非常满意的，但希望能解决以上问题和改进服务，以提供更好的购物体验。

期待您的回复和解决方案。

谢谢！
此致敬礼。

亚马逊电商英语客服回复模板-取消订单

亚马逊等电商英语客服模板1常规取消订单Dear客户名字,,Thank you for shopping with us. We have canceled your order as your request. We are look forward to serving you again soon. If you have any further questions or concerns, please feel free to contact us. We will be at your service all the time.Sincerely,Customer Care2已经确认订单后取消订单模板Dear客户名字,Thank you for shopping with us. We have canceled your order as your request and have issued a total refund. It typically takes 3 to 5 business days for the credit to appear on your credit card statement, depending on how long it takes your bank to process the transaction. For more details, please kindly see About Refunds in buyer's Help pages.We are look forward to serving you again soon. If you have any further questions or concerns, please feel free to contact us. We will be at your service all the time.Sincerely,Customer Care。

(完整版)亚马逊常见问题邮件回复

1、客户订购多种产品，卖家发邮件确认产品订单Dear buyer，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best RegardsSeller’s name译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。

我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？如果没什么问题，我们会尽快发货。

2、客户因订购的商品大小不合适导致退货Dear buyer，Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best RegardsSeller’s name译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。

封最全亚马逊站内信邮件模板

1.亚马逊卖家发货到达时间邮件模板Dear ___,Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best regards2. 回复买家询问物流情况的邮件模板Dear ___,Thanks for your message. Hope you are great.Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards3.先填单,漏发货后，向客人解释的邮件模板Dear ___,Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap. If not, we will make you the full refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards4. 产品发货后，客户提出要换货的回信邮件模板Dear ___,Thanks for contact with us.Sorry to tell you that the item have been dispatched, and we can't change it for you now .We knew you receive it and it is not suitable for you.To express our apologize, we provide few suggestion following by:1.We will arrange a suitable replacement for you for free2.We can refund full price for you.Which one do you prefer?Sorry for all inconvenience it led to.Looking forward to your reply.Sincerely,5. 亚马逊卖家邀feedback的邮件模板Dear----Thank you for your purchase! Order id_______________.I am writing to concern whether you have receive your item.Are you satisfied with our product and service.If you have any question with your order,please contact with us.We would try our best to solve it.If you are satisfied with our services, would you please give us a honor to share your feeling on the following link:Thanks in advance. We will really appreciate with it.Have a nice day!Best regards6. 买家要求退货，卖家回信邮件模板(自发货)Dear----Thank you for contacting us regarding your inquiry.We found your return request. Could I know the reason why you want to refund?Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Will it be possible to give new one as a compensation?Or how about we make you a partial refund as a way to make up for this?Looking forward to your reply soon.Best regards7. 亚马逊客户退货的询问原因邮件模板Dear ---Thank you so much for your great support on us.So sorry for the inconvenience it caused.Could I know the reason why you return the item?Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Waiting for your reply.Best regards8. 客户询问货物的tracking number的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-7 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.Best regards9.索取Review模板Dear————,My name is X and I am the owner of [Your Amazon Store Name]. I want to personally thank you for being one of our customers!I noticed that your order was delivered recently. Product Ordered: XYour order: https:///gp/your ... ID%3D[insert customer's order # inside these brackets and delete brackets]I hope that you've had a chance to try the product. I want to make sure that you are 100% happy. If you have any issues, please reply to this email so I can make it right! (In fact, I love to hear from people who are enjoying my products, so I'd like to hear from you even if everything has gone smoothly!)If you are not satisfied with the product, please give us a chance to make it right! Respond to this email, and I will do whatever it takes to make you happy.We'd be honored to get your honest experience and suggestion of the product!https:///review/ ... es%23Thank you again for ordering from [Your Amazon Store Name]. We truly appreciate your business. We LOVE our customers and we will always be here if you need us.Wishing you the best,10.亚马逊的商品被跟卖，发警告信的邮件模板Dear “ B ”,It has come to our attention that “ B ”is using the " A " trademark without license or prior written authorization from " A "." A " holds federal trademark registrations in the United States. So “ B ”listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.Therefore, we demand that you immediately remove all listings on in which “ B ”utilizes our trademarks and images protected by copyright.“ B ”currently has at least one listing on for products that utilize“A’s”trademarks and/or copyrights without authorization. See the following ASIN: B001234567 (写自己的ASIN)" A " is the only entity authorized to provide authorization to sell its products on . Your listing constitutes a violation of " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.“ B ”'s infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:(1) Removed all of " A’s " trademarks and copyright material from your listings and any other website or public display you operate;(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed aboveFailure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on .Thank you for your attention to this matter. Please contact us if you have any questions.Legal on behalf of " A "11.邀请顾客成为老客户群邮件Dear_______,Thanks for your kindly support for 店铺名.To express our grateful, we want to invite you join in our “VIP team(自己取名)”Our VIP team member(自己取名)can experience our new product in advance and enjoy discount .Just contact us with order ID by contacting our email on attachment.(把邮箱放在附件上)We are waiting for your email.Have a good time.Best regards,12.买家不知道如何使用产品的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.We are really grateful with your question Thus we can realize our shortage of product listing.We will update our listing to perfect our product information.There is the latest instruction of our product .Please check the attachment for your reference.If you still have any question, please be free to contact with us.We will do our best to help you ASAP.Best regards,13.给买家补发自发货售后件的通知模板Dear————,Hope you are fine and doing well.We have already arrange the replacement to you for your reference.(产品具体参数)The tracking number is _______________, please click the attachment to get more detail .It will take 7-10 day to arrive your city because of the long distance.Thanks for your kindly understanding and support.If you still have any question, please be free to contact with us.We will do our best to help you ASAP.Best regards,14.差评跟进邮件(进度一)Dear————,How are you recently? Hope you and your family are good.We found your review for (产品).We are really sorry for the inconvenience it causedTo express our apologize, we provide few suggestion following by:1.We will arrange a suitable replacement for you for free2.We will provide a claim code for you.3.Or refund allWhich one do you prefer?Looking forward to your reply soon.Best regards,15.差评跟进邮件(进度二)Dear————Hope you have a great time.I am writing to concern whether you have receive the replacement.If you still have any question with your order, please contact with us.We would try our best to solve it.If you are satisfied with our services, could you do me a big favor to upgrade the r eivew? The following link:————————————————————————————It is really important for me.We will really appreciate for it.Sincerely,16.客户订购多个产品，卖家发邮件确认产品订单Dear ——，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10（数量）pcs?产品参数——————————————————If nothing is wrong, we will ship them asap.Seller’s name17.卖家发错地址Dear____，Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best RegardsSeller’s name18.客户因订购的商品大小不合适导致退货Dear——，Thanks so much for your great support on 店铺名.So sorry for the inconvenience that the swimming suit（产品名）did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.。

史上最全亚马逊邮件模板

亚马逊回复POA邮件模板

收到亚马逊发来邮件:Hello from Fulfilment by Amazon,Your offer for ASIN xxxx has been closed owing to negative customer return comments. As this is the sec ond time that the ASIN has had a customer feed back issue, we will require a Plan of Actio n that addresses the customer issue prior to rein stating your offer. The closi ng of your offer does not affect your seller account・We have identified defective issues across the following customer comments:It will not charge up.The phone screen went blank and won't turn back onWhen turned on the screen remains blank with only a border of red squares surrounding the edges. Will not power on, fully charged phon已still will not power on.To address the customer comments above, please complete and send us a plan of action by answering the following two questions:1.What is the root cause of the customer reported issue?2.What actions are you taking to address the root cause?A successful Plan of Action will always be directly related to the root cause of the customer reported issue and may include but is not limited to:•Listing detail page updates•Product design changes•Improved instruction manuals•Inventory removal ordersTo send us your POA Z please reply to this case within Seller Central. If we approve your plan of action, we will reinstate your offer immediately・This case will remain open for 48 hours while we await your response. Your prompt attention to this matter can help ensure positive customer experiences that will con tribute to your success with FBA・After 48 hours, you will need to reach out to Seller Support, referencing this case number, with your Plan of Action.Thank you for selling with Amazon,Keteilekho 乙Fulfillment by Amazon Support回复的POA内容：（模板一）Dear Amazon Team,Thank you for your concern about our listing ・ ASIN: xxxx・We received a notification last week that xxxxx has been suspended due to negative customer return comments. We have checked all the comments these days, we feel sorry for the inconvenience brought to our customers, it is our fault that ignoring the comment and return report before, we will pay more attention to these in future・According to the reported issue, we deeply realize the mistake・ Not only analyzing the problem in returning reports, but also putting forward specific solutions, please see below・The root cause of the customer reported issue・Reason 1: The raw material of the battery is not good since the purchaser neglige nee, the supplier provided the mixed quality material, a part of that is in poor quality, and our purchaser manager didn't know that till we checked the materials in these days・Reas on 2: The factory has insufficie nt manpower, the worker assembled the phone and tested in a rush and the quality inspection is not comprehensive・Plan of action:1.For the order: we will send emails to our customers who have bought these items, and will make compensation if they receive the defective item・2.For sourcing: we will source the new material from a trusted supplier who can provide quality materials・ In the future, we also have a specific human to monitor the purchase of the raw materials ・3.For producing: we will employ more people to produce and assemble the product, then they have eno ugh time to produce a well-made product.4.For quality checking: we will set up a new QC team, request them to do 100% quality check, aiming to ensure that all items work perfectly. All products should pass the test before being shipping to Amazon Warehouse・We will do our best to provide the quality product and good shopping experience to our customers, hope you can give us one more chanee to make it right. Thank you!Best regards,xxx Store（模板二）Dear Amazon support zThanks for your concern about our listing ASIN: xxxxxxWe are apologize for any inc on venience to our customer. And Thanks to Amazon for its efforts toprovide customers with better products and services.Plan of Action (POA)1.The customers reported an issue:(1)I bought it as a gift and it stopped working・(2)Screen go on and off and freez ・(3)It ramdomly froze and it wont turn on.(4 ) This Phone just simply stopped working no nasty falls no water damage the screen just stopped working.(5)Phone s keep blinking・(6)I would like to return this item that i bought as a gift for my daughter because it glitches and it turns off and kept turning off and now it doesn't want to turn on.一Root cause:(1)When the power of the Phone is about to run out, it will automatically shut down.(2)After receiving the Phone, the customer needs to charge the Phone for 6 hours before using it for the first time・-Our solution:(1 ) Reset Phone in case it enters into battery protec廿on mechanism, or keep Phone into power for 30 minutes if it was completely drained・(2) We have updated the solution to the listing details page and will also be updated into the manual.(3 ) After customers receive the Phone , we will send them a separate reminder email to introduce the precautions for usingthe Phone to ensure that they can use it normally.(4 ) Our customer service will provide 24-hour online service to ensure timely response to customer questions.2.The customers reported an issue: A soon as i load one application the Phone struggled to operate only one was opened but i'm not going to open the other one・-Root cause:The memory ROM of the Phone is 1GB, and the RAM is 16GB. When the customer installs a lot of software, when it reaches 16GB, it will affect the running speed of the Phone , resulting in the inability to open additional software..-Our solution:(1)We have added a reminder on the listing page: to remind customers to expand to a higher memory 128GB before reaching the memory usage limit.(2)We have also recomme nded that customers remove unnecessary software and con tent in a timely manner.3.The customers reported an issue:(1)Screen is cracked・(2)There is a deep scratch on the screen with chip on it.(3)Screen is scratched all over.-Root cause:(1) We put a tran spare nt protective film on the scree n of each Phone z which may scratch the protective film during transportation, causing scratches to be seen.-Our solution:(1)We added a reminder content on the listing page, indicating that the screen of the Phone is covered with a protective film, please remove the protective film in time after receiving the Phone ・(2)We will also send emails promptly after the buyer receives the Phone z suggesting that the customer can install a protective cover.We always provide high・quality products and attentive service to the customers, and we will also continue to improve the quality of products and provide better services.Please help to reinstate our offer ASAP, thanks again!Sincerely,xxxx team。

亚马逊客服回复模板

亚马逊客服回复模板竭诚为您提供优质文档/双击可除亚马逊客服回复模板篇一：亚马逊各类邮件回复模板二亚马逊各类邮件回复模板二亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板dear—thankyousomuchforyourgreatsupportandsorryforkeeping youwaiting.wecheckedthetrackinginformationfoundthereisnoupdate informationasyousaid.wewillcontactthepostofficetofindouttheproblem.wewonderwouldyoustillwanttheitem,ifyes,informusthes izeandwewillresendyouasap,ifnot,wewillmakeyoutheref und.waitingforyourreply.anyinconveniencehopeyourkindunderstanding.bestregards亚马逊的商品被跟卖，发警告信的邮件模板hello,wehavenoticedthatyouarenotauthorizedtosellthiscardk nifeandyouhavelistedthisparticularitem(asin:b00gicpzt0)whichissoldexclusivelybythebrandauthorizedsellers.pleaserefertoourattachment.pleasesendtheconfirma tiontousafteryouremovetheproductasissuedfromyourlis ting.ifyoudonotcomplywiththesedemands,wewillhavenonotice /doc/4a1086640.html,sellerperformancedepart ment ,whichwillseriouslyimpactyouramazonsellingprivilege s.pleasehandleandreplyusassoonaspossible,otherwisewew illcomplaintsandamazon.客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板dearcustomer,thankyouforcontactingusregardingyourinquiry./doc/4a1086640.html,ually,weareabletoshipordersthenextday.weekendordersa reshippedonthefollowingmonday.pleaseallow3-9busines sdaysaftershipmentfordelivery.youwillreceiveashippi ngconfirmationemailfromamazonwhentheshippinginforma tionhasbeenuploaded.yourpatienceandunderstandingare greatlyappreciated.ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus.bestregards买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板dear—thankyouforcontactingusregardingyourinquiry.yourreturnrequesthasbeenapproved.youwillbereceiving areturnshippinglabelandRmainstructionsviaamazon.ple asebeadvisedthatthereturnshippingcostistheresponsib ilityofthebuyer.theinitialshippingcostcannotberefundedanda25%restockingfeemaybeappliedifthemerchandise isusedordamagedvisually.also,pleasemakesurethatthecorrectmerchandiseisbeing shippedus,(seller’sname).weareasellerbythenameof(seller’sname)onamazonandwewillonlyacceptreturnsofourmercha ndise.ifmerchandisepurchasedfromadifferentselleriss hippedtous,wewillneedtoshipthemerchandisebacktoyoua ndwewillalsoaskyoufortheshippingcostincurred.weappreciateyourcooperation.bestregards买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板dearcustomer,sorryfordisturbingyou,wetrackedyourshipping.theship pinginformationmaynotupdatesoprompt,couldyoupleasek eepyourpatienceandwaitforafewmoredayswewillkeeptrac kingforyou,anynewswewillinformyouasap.yourunderstandingwillbehighlyappreciated.bestregards买家没有收到货，发邮件询问情况，回复邮件的模板dearcustomer,sorryfordisturbingyou,wetrackedyourshipping.thepack ageisnowonthewaytoyourplace(itisnowreachingyourloca lpostoffice).internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.couldyoup leasekeepyourpatienceandwaitforafewmoredayswewillke eptrackingforyou,anynewswewillinformyouasap.yourunderstandingwillbehighlyappreciated.bestregards声明：文浩电商学院尊重行业规范，每篇文章都注明有明确的作者和来源；文浩电商学院的原创文章。