How to Deal with Difficult Relatives During the Holidays

合集下载

10 Easy Tips For Dealing With Difficult People

有些时候可以换个话题，在一些和矛盾话题完全不沾边的事情上表示同意，从而与对方产生一种感情纽带。即使消极的感情纽带也能达到效果，不过小心别使其形成一种习惯
9. Downplay the situation.
9.淡化矛盾
Don’t feed negativity. Big responses and long email replies can escalate a difficult situation. Don’t call out the person’s behavior with a grand reply but instead calmly listen with care. The person won’t feel defensive but will feel understood.
作为扭转矛盾局势这方面的专家，我认为不论具体矛盾是什么，各种矛盾都存在共性。
So what can you do about it? How can you break through and dissolve the resistance that is building in your relationship?
不管是同事，邻居还是自己的小孩，有时候人们会变得极难相处。如果你不得不和这些和你坚决作对的人相处，你要知道事情会迅速变得一发而不可收拾。
As a coach who specializes in turning around conflict situations, there are commonalities that that are present in all types of conflict—no matter what the situation.

专题06 读后续写(原卷版)-2022届高三英语一模二模试题分类汇编(浙江专版)

Silent for a moment, Mum said she was not getting everything ready but just wanted to spare enough time forpreparationas this year it’s a bigger deal than usual. Dad was going to be 50.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

如何应对烦人的亲戚英文作文

如何应对烦人的亲戚英文作文Dealing with Annoying RelativesHaving to deal with annoying relatives can be a challenging and frustrating experience. Whether it's during family gatherings or regular interactions, it's important to find effective ways to handle these situations without causing unnecessary conflict or tension. In this essay, I will provide some strategies and perspectives on how to deal with annoying relatives.Firstly, it's essential to maintain a positive mindset when dealing with annoying relatives. Instead of focusing on their irritating behavior, try to remind yourself of the positive aspects of your relationship with them. Remember that they are your family, and beneath their annoying habits, there may be love and care for you. By shifting your focus to the positive aspects, you can approach these situations with a more understanding and patient attitude.Secondly, communication is key in dealing with annoying relatives. Instead of avoiding or ignoring them, it's important to address the issues directly. Choose an appropriate time and place to have a calm and honest conversation with them. Express your concerns and feelings without being confrontational or accusatory. By communicating openly, you can potentially find a resolution or at least make them aware of their behavior.Another perspective to consider is to set boundaries with your annoying relatives. Establishing clear limits on what you are comfortable with can help prevent them from crossing the line and causing further annoyance. For example, if they have a habit of making insensitive comments, politely let them know that such remarks are not acceptable. By setting boundaries, you are asserting your own needs and creating a more respectful environment for yourself.Furthermore, it can be helpful to find common ground or shared interests with your annoying relatives. Look for opportunities to engage in activities that you both enjoyor topics that you can discuss without irritation. By focusing on shared interests, you may be able to build a stronger connection and reduce the instances of annoying behavior.In some cases, it may be necessary to seek support from other family members or friends. Discussing your concerns with someone you trust can provide you with valuable advice or simply a listening ear. It can also be comforting to know that you are not alone in dealing with annoying relatives. Remember, seeking support is not a sign of weakness, but rather a way to navigate challenging family dynamics.Lastly, it's crucial to practice self-care when dealing with annoying relatives. Take time for yourself, engage in activities that bring you joy, and prioritize your mental and emotional well-being. By taking care of yourself, you can better handle difficult situations and maintain a healthy perspective on your relationships with annoying relatives.In conclusion, dealing with annoying relatives requires patience, understanding, and effective communication. By maintaining a positive mindset, addressing issues directly, setting boundaries, finding common ground, seeking support, and practicing self-care, you can navigate these challenging relationships with grace and minimize the impact of their annoying behavior. Remember, family dynamics can be complex, but with the right approach, you can maintain a harmonious and loving connection with your relatives.。

How_to_Deal_with_the_Toughest_Objections

How to Deal with the Toughest ObjectionsBy Kerry Johnson, PhDNed was feeling confident! After meeting twice with his prospective client, Ned knew he had the perfect product for the right situation. He had invested a great deal of time in this case. It could be the biggest single commission of his year. Ned even mentally told himself that his personal reward for closing the deal would be a trip to Hawaii with his family.He planned the presentation and close with the precision of a tactical S.W.A.T. team. Ned knew exactly how to convince his prospect the benefits were unequaled. No other program could perform as well. But. . . . his prospect said, "It’s too expensive. It’s too complex. I can’t afford it. We’re evaluating another company. I’ll get back to you."Ned believed he was a good closer, yet he never got the chance to practice. His prospect gave objection after objection. Could the information he’d gained through probing have been that far off? Every time he answered one objection, his prospect came up with another. Ned knew his stuff. He had been selling for a decade. What could or should he have done?Your prospects won’t buy until they trust you! People don’t trust products, they trust people.Even though your prospect trusts you, they may give you objections. Knowing how to recognize an objection or resistance and turn it into a request for information will help you satisfy your prospect and help you close. You are about to learn techniques on turning your prospect’s uneasiness into trust that you will then use to help them buy.WHY DO YOU GET OBJECTIONSWhat is the opposite of love? Unmarried people often state it’s hate. Experienced marriage partners know that indifference is it’s deadly opposite. As long as there is strong positive or negative emotion in a marriage, both partners care. But if either show indifference, all is lost. When indifference takes over, whether in sales or marriage, the sale is permanently gone. Neither one cares enough to try to work things out. A sale works the same way. As long as your prospect gives you resistance to an objection, you know he cares. But if he tries to ignore you or says, "I’m not interested," get back on the phone and look for new business. If you get an objection, consider yourself fortunate. Your prospect cares and is requesting more information.While at a conference, I was approached by a wholesaler so engrossed with his product that he thought it would sell itself. His only attempt at developing rapport was to ask if I would like a 30 percent annual return on my money. Then, without waiting for my answer, he launched into a four minute monologue. He was startled when I interrupted, "I have no idea what you’re talking about."You’re sure to get an objection if you talk for more than thirty seconds at a time. If you talk for a longer period, you’re bound to lose rapport. Television commercials arethirty seconds in duration for a very important reason. Television viewers stopwatching after thirty seconds. It’s a waste of advertising dollars. The average length of a camera shot is 4.5 seconds. Hollywood is well aware of the human attentionspan.THE PERFECT SALEThere are pragmatic reasons why you receive objections. First, you haven’t thoroughly probed your prospect’s needs. The four stages of a perfect sale are: approach, probe, present, and close. The probe is the primary stage. If you find out what your prospect needs, and also what he wants, he will buy from you. Rarely will you receive insurmountable objections from a prospect when you have listened effectively. Few salespeople really listen. They think since they’ve heard the problem before, they already know the answer.I recently bought a mortgage from a salesperson I thought was excellent. Not only did he find out my needs by asking specific questions to determine my goals, but he also spent the balance of the first interview just listening to my problems. The second time I saw him, he presented ideas I thought were useful in solving some of my "loan to value" problems. Another salesperson I met, the total opposite of his problem-solving colleague, listened to me talk for about four minutes and immediately told me what I needed. While they both probed, one actually tried to get inside my head and ended up more effectively connecting emotionally.Second, the risk/reward ratio is too close. Your prospect will give you objections if he feels the risk of loss is greater than the rewarding benefits. Often that risk is an expenditure of money or time. The reward should clearly appeal to your prospect’s own ideas of reward, not yours. This comes from knowing what your prospect wants and giving it to her.Third, the prospect fears making quick decisions. While most states allow a three-day "no regret period" in which a decision may be reversed, a hesitant prospect might simply say, "I just want to think about it." What he’s actually telling you is, "Things are moving too quickly for me. I don’t want to make a fast decision. I need more time."Do you remember your last big purchase, such as a house or a car? You may have felt buyer’s remorse. This is a significant factor in the purchase of any product or service. You may have had misgivings fearing you didn’t have all the information to make the right decision.Fourth, your prospect is not convinced that your solution will work. I’m sure you’ve heard this before. "That’s what you say," or "Sounds good, but will it work?" Your prospect is begging you for proof. He is thinking, "If you can back up your claims with facts, I’ll buy."There are three things your prospect consistently thinks whenever you present a solution:1) Prove it to me.2) Prove it to me.3) Prove it to me.He wants you to prove your claims with stories and statistics. I recently talked withan attendee at one of my presentations who wanted to buy an audio cassette program entitled, "Peak Performance Selling." I explained the benefits of theprogram and stated that if he used the six tape program, it would increase his sales in 70 percent within six weeks. He lowered his glasses to the bridge of his nose and skeptically looked over the top of them at me. I could tell right away that he wasn’t sure the program would work.But when I gave him examples of people who had used the approach before and what they achieved, his trepidation turned into acceptance. He grew more enthusiastic and bought the tape package. Fortunately, I proved the product benefits before he produced an objection. I was able to avoid his resistance. Had I not been able to read his skepticism, I would not have been able to make that sale as quickly as I did.Fifth, your prospect was told to raise an objection. Whether you know it or not, many of your prospects came to you pre-armed with objections, no matter how much they like the product. Their Uncle Howard said, "Don’t let those guys rip you off on that investment like they did me."EIGHT-STEP FORMULAThere is a way to cash in an objection, no matter what the reason. This eight step formula will help eliminate at least 50 percent of the objections that you come up against in your career.1) Hear them out.Most sales pro’s think they already know what the prospect will say before she says it. I once had a prospect who was a senior vice president in a real estate syndication company. I had previously spoken to an associate of his about using me as a speaker at one of his road show seminars. When I asked him if he was still interested in my participation, he said, "Well, your speaking fee is really too high.I’m not sure I can justify it to my boss." I felt like giving him my favorite price/cost counter with, "When you pay peanuts, you get monkeys." But instead I bit my tongue and waited until he was through talking. To my surprise, he talked himself out of the objection. He said, "You’re really too expensive for us. But then again, if you weren’t good, I wouldn’t want you. I wouldn’t expect you to be cheap. If you can generate higher broker attendance at these meetings, it’ll be worth it. Okay, let’s do it." He actually answered his own objection. If I had interrupted him, I would have bought it back.2) Cushion it.You will make more points with your prospect if he realizes that you fully understand his objections and point of view. Practice a technique called "pacing." Rather than directly answering the objection, repeat it back to your prospect using the samewords he used when mentioning it. Mr. Prospect, I understand that seems a little too risky now, I am sure I would feel the same way in your shoes." When he knows you fully understand what he said, he’ll listen much more intently to your answer.3) Isolate it.If you haven’t faced a prospect who has given you an objection shopping list yet, you will. Blocking occurs when you simply answer his words without responding to his emotional concerns. For example, "Sam, it’s not in my budget now!" "Well, I understand how it can fit in my budget, but my CPA has advised me against this type of expenditure," or "Yes, but I’ve heard that the service is terrible with these types of companies." To overcome any laundry list of objections he may have, say this, "Mr. Prospect, before I give you an answer, are there any other concerns you have that would prevent you from going ahead with this?" Another way to phrase this is to say, "Are there any other reasons preventing you from moving ahead with this idea?" If he says, "Yes, my wife doesn’t like it," you have a real objection. This technique is an effective way to get to the heart of the concern.4) Question it.Never, never, never answer an objection immediately after it is given. Twenty percent of the objections you hear are concerns based on insecurity. The prospect may not think it’s important, but he asked it anyway. Allow him the chance to hear his own logic. A prospect once said, "I don’t use outside speakers at my conferences because of the expense." I thought he was referring to the speaking fee. But when I asked, "What bothers you specifically about the expense?" he answered, "It’s not the fee, it’s the travel expense." Your response could be, "Well, Mr. Prospect, I’ll be in your area that week anyway, so travel expenses will only be about $500. How does that sound?" Ask her to first explain what her objection really means.5) Confirm criteria.This technique is excellent for establishing recommitment. Ms. Prospect may state, "It’s too expensive." Your confirming criteria response would be, "Well, I understand you think it’s too expensive. If I could show you, instead, that you can afford it, would you go ahead with the purchase?" If she says, "Yes," you have requalified her intent to buy. If she says, "No," there’s a much bigger objection behind the one she just gave you. Another way of confirming criteria is to refer back to the goals you discovered during the probing phase. "I understand you believe it’s too expensive. However, you told me earlier you wanted a guaranteed price for the next 30 days. Is that correct?" Before you answer the objection, first make sure you know what is important to your prospect.6) Answer creatively.Avoid repeating information you’ve already given, or at least rephrase it. When you answer creatively, you show your prospect how to solve the problem. For example, the prospect may come to you with a worry list. When you help relieve your prospect’s burdens, you get more than just a product order. You gain a lifelong referring client. One of the answers to "it costs too much" is, "Ms. Prospect, which is your greatest concern, the price or the cost?" The prospect may reply, "What’s the difference between the two?" Explain that the price is the immediate outlay of cash,but the cost is the immediate expenditure compared to the value you receive inreturn. In other words, "If this product performs the way I have indicated, would the value you receive be worth the price?" This prevents your prospect from having pricemyopia.7) Confirm the answer.Make sure that you have answered the objection to your prospect’s satisfaction. Confirming the answer maintains trust, and also presents an opportunity for you to close. You may say, "Ms. Prospect, does that alleviate your concern about the price?" or, "Did I answer that to your satisfaction?" Every good speaker knows that after she answers a question from an audience member, she must ask if her question was answered properly. This confirmation reassures your prospect, in her own mind, that it is no longer a concern.8) Close.This is the easy part. If you’ve utilized these seven steps is cashing in an objection, your prospect will be ready for you to follow through with the close. Three tried-and-true closes are: The "Implied Consent" or "Assumptive Close," "Alternate of Choice", and the "I Recommend" close.PUT IT ALL TOGETHEROkay, let’s put it all together. Each step will fit naturally after you have practiced just a bit. Here’s an example of the steps in a mortgage sale.HEAR THEM OUTProspect: Don, I’d like to think about this and get back to you later.Salesperson: Sure, but why?Prospect: Well, the points are just out of sight. I don’t think it’ll work for me right now.CUSHION IT, ISOLATE ITSalesperson: I understand that the points seem out of sight. Is this your only concern, or is there something else that is preventing you from going ahead with this? Prospect: No, it’s just that the points are too high.QUESTION ITSalesperson: Why is this a concern for you?Prospect: Well, I spoke to another broker last week who had basically the same plan, but with no points.CONFIRM CRITERIASalesperson: Well, Don, you said initially that you wanted a low initial interest rate, right? You also said that you were not going to be in yourhouse for more than five years. Is that correct?Prospect: Yes, that’s right.ANSWER ITSalesperson: Did the other program offer the same starting rate with no points and the other benefits that we talked about?Prospect: No.CONFIRM ANSWERSalesperson: That’s actually where the higher rate comes in. I understand that these things are important to you. Did I answer that concern of yours about the payments? Prospect: Yes.CLOSESalesperson: I think you remember us talking about the probability of rates going up in the next 5 years. That’s why, with your history of moving every 8 years, I recommend . . .Prospect: Great. It sounds like a good idea. I’ll do it!OBJECTIONS BECOME OPPORTUNITIESDon’t let your prospect give you a laundry list of objections you shouldn’t have to handle. Stay in control. Make sure that what you say is short andsweet. Cash in on objections. They are the tools high producers use to create satisfied clients. Remember, objections are simply opportunities in disguise. Unmask them, and you and your prospect will both walk away winners.。

how to deal with problems英语作文

how to deal with problems英语作文When I have an important (or tough) problem to solve,I often afford myself the luxury of shelving it for a few days,even if I think I can already see a solution.During this time,I don’t think about it and it does not weigh on my mind – I’m busy doing other things.Although I’m not consciously thinking about it,it percolates away in my subconscious,and a solution often announces itself when I least expect it.If a few days pass without a magical solution bubbling up,I’ll start thinking about the problem again.However,I quite often realize that there’s a better way to define the problem – and this time it’s much easier to solve.I am often amazed by the simplicity and elegance of the solutions I arrive at using this method.Each time this happens,I’m quite sure that I would not have been able to produce the solution deliberately using a linear,logical thought process.The time that I’m most prone to receiving these insights is when I’m not working,and usually doing something physical rather than cerebral.My morning run or a long drive often offer up solutions to such problems.。

【微听力】怎样与难相处的人接触？How to Deal With Disagreeable People

【微听力】怎样与难相处的人接触？How to Deal With Disagreeable People?【听力原文】Who doesn't have a difficult colleague friend or family member?My sister was that at one time I mean she was crazy.It's very difficult to put up with them.The bad news oftentimes you are forced to interact with these people on a daily basis and they could have a personality disorder but the good news is there are simple ways you can learn to deal with their behaviors.A person with a paranoid personality someone who is very much preoccupied with the loyalty of other people. It is a person who constantly scans the environment and other people looking for possible indications or signs of some sort of deception.The solution doctor Twardon suggests: stick to conversation topics that are safe and not too personal, avoid any signs of criticisms or attack and refraining from using language that is patronizing or condescending.A narcissistic person really believes that she is better than you essentially and that because I'm another person I'm better than you. I’m entitled to expect you to do things for me. I'm entitled to be focused exclusively on my own needs and kind of disregard yours.So how do you deal with those ego maniacs? Don't be defensive with this person. It couldtrigger a fight and try to make yourself an important part of his or her world in order to keep up the relationship.That is essentially a person who is dealing with a lot of internal, call it security or internal anxiety and internal conflicts and the way of resolving internal conflicts is by organizing the external environment.Doctor Twardon is talking about obsessive compulsive disorder which can make others jumpy. Try acknowledging their hard work with compliments. Compromise with them when possible and also avoid conflict. And doctor Twardon reminds us we all have a little bit of these personalities in ourselves so treat others as you would like to be treated.原文来自必克英语/magazine/guide_text.jsp?id=52514798。

How to deal with Difficult People

How to deal with Difficult PeopleDigg Story:Dealing with Difficult PeopleCan you recall the last time you had to deal with a negative or difficult person? Or the last time someone said something with the intention of hurting you? How did you handle it? What was the result? What can you do in the future to get through these situations with peace and grace?No matter where we go, we will face people who are negative, people who oppose our ideas, people who piss us off or people who simply do not like us. There are 6.4 billion people out there and conflict is a fact of life. This fact isn’t the cause of conflict but it is the trigger n.触发器to our emotions and our emotions are what drive us back to our most basic survival instinct; react and attack back to defend ourselves.In these instinctual moments, we may lose track of 失去控制、联系our higher selves and become the human animal with an urge to protect ourselves when attacked. This too is natural. However, we are the only animal blessed with intelligence and having the ability to control our responses. So how can we do that?I regularly get asked “How do you deal with the negative comments about yourarticles? They are brutal野蛮的. I don’t think I could handle them.”My answer is simple, “I don’t let it bother me to begin with.”It wasn’t always this simple, and took me some time before overcoming this natural urgency to protect myself and attack back.I know it’s not easy, if it was easy, there wouldn’t be difficult or negative people tobegin with.Why Bother Controlling Our Responses?are disturbing our inner space and mentally creating pain within ourselves.•It’s Not About You, It’s About Them - I’ve learned that when people initiate [i'niʃieit] 开始negativity, it is a reflection of their inner state expressedexternally[eks'tə:nəli] 外表上and you just happen to be in front of thatexpression. It’s not personal, so why do we take it personally? In short: Because our ego自我likes problems and conflict. People are often so bored and unhappy with their own lives that they want to take others down with them. There have been many times when a random person has left a purposefully hurtful comment on TSN, and regularly checked back to see if anyone else responded to their comment, waiting eagerly to respond with more negativity.•Battle of the Ego - When we respond impulsively [im'pʌlsiv]冲动的, it is a natural and honest response. However, is it the smart thing to do? What can be resolved by doing so? The answer: Nothing. It does however feed our ego’s need for conflict. Have you noticed that when we fight back, it feels really satisfying in our heads? But it doesn’t feel very good in our soul? Our stomach becomes tight, and we start having violent thoughts? When we do respond irrationally [i'ræʃənli] 不合理的, it turns the conversation from a one-sided negative expression into a battle of two egos. It becomes an unnecessary and unproductive battle for Who is Right?•Anger Feeds Anger. Negativity Feeds Negativity. - Rarely can any good come out of reacting against someone who is in a negative state. It will only trigger anger and an additional reactive 反应性的response from that person. If we do respond impulsively, we’ll have invested energy in the defending of ourselves and we’ll feel more psychologically compelled 强迫to defend ourselves going forward.Have you noticed that the angrier our thoughts become, the angrier we become?It’s a negative downward spiral 螺旋.•Waste of Energy - Where attention goes, energy flows. What we focus on tends to expand itself. Since we can only focus on one thing at a time, energy spent on negativity is energy that could have been spent on our personal wellbeing. •Negativity Spreads - I’ve found that once I allow negativity in one area of my life, it starts to subtly 敏锐地bleed into other areas as well. When we are in a negative state or holding a grudge against someone, we don’t feel very good. Wecarry that energy with us as we go about our day. When we don’t feel very good, we lose sight of clarity 清楚and may react unconsciously to matters in other areas of our lives, unnecessarily.•Freedom of Speech - People are as entitled 有资格的to their opinions as you are. Allow them to express how they feel and let it be. Remember that it’s all relative and a matter of perspective. What we consider positive can be perceived 认为、理解by another as negative. When we react, it becomes me-versus-you, who is right? Some people may have a less than eloquent ['eləkwənt] 雄辩、有口才way of expressing themselves - it may even be offensive, but they are still entitled to do so.They have the right to express their own opinions and we have the right and will power to choose our responses. We can choose peace or we can choose conflict.You piss me off. 你气死我了。

How to Deal With Neurotic, Compulsive, Difficult People at Work, at Home, and in Yourself

How to Deal With Neurotic, Compulsive, Difficult People at Work, at Home, and in Yourself∙Can you imagine how your life would improve if you genuinely got along with and understood your teenagers and coworkers?∙Can you imagine the peace in your household and workplace if you had the power to transform arguments into discussions?∙Can you imagine how much more productive your life and the life of those around you would be if you knew how to communicate with them so that you actually heard one another?Can you imagine what your environment would be like if peopl worked with you in a spirit of cooperation? THIS IS YOUR LUCKY DAY! STOP IMAGINING AND START MAKING IT HAPPEN. The key is understanding others and yourself through the Enneagram-the ancient system of personality profiling that places people into one of nine categories, based on what negatively motivates them to act. This is the first in a series of Enneagram scenarios and discussions designed to help you identify the personality type of your children, and interact with them accordingly. Of course it's important to figure out your own type as well, as we go along. By the time you've read the entire series of articles, you'll know much more about yourself, and about those wonderful people with whom you work and live. And I guarantee you'll be making changes in how you communicate with people-you'll understand others and yourself much better, and you'll be more successful in getting the behavioral results you want from other people. (And you just may make a few behavioral changes in yourself as well.) Let's start at the beginning-a very fine place to start.... Does your "challenging person" consistently and predictably demand such a high standard of perfection that he/she is almost doomed to fail-and so is anyone else who tries to meet those standards?∙This person appears to be driven by the need to be perfect.∙This person never wants to show anger.∙You will soon be silently calling this person a ONE.Ones feel COMPELLED to be perfect.They are always in emotional and situational control. Their essence is their perfection. Imperfection (especially "emotional imperfection") causes them to lose the sense of who they are. They will frequently use phrases such as "I want this done perfectly" or "That's not how it's supposed to be." They know they are perfectionists, and will frequently identify themselves as such. Expect their rooms to be neat and orderly, their work stations to be neat and orderly, their closets to be neat and orderly and their physical appearance to be neat and orderly. Not only do ones wantthings done right, they want others to do them right as well. They are always controlled, and try to control emotions, because to lose control emotionally shows a lack of personal perfection. At their best Ones are honest, fair, dependable and accountable people who encourage growth and change in those around them. However... Their need to be perfect is their gift and theircurse Affirmations for Category One-If your son or daughter would answer YES to 20 of these-the odds are that child is a ONE1. Things are seldom gray; they are good or bad, right or wrong.2. People just don't put enough effort into doing things correctly.3. I read self-help and self-improvement books but I already know most of it.4. Most people waste too much time.5. I try to be very orderly and organized.6. People don't try hard enough to improve themselves.7. There's usually not enough time to do it, much less do it right.8. Worries plague most of my thoughts.9. My word is my bond.10. I am always punctual, and bothered when others are not.11. There is no reason for people to use incorrect grammar or spelling.12. If I'm not perfect, I fear I won't be loved.13. If everything is not done perfectly, the entire event will be ruined for me.14. A place for everything and everything in its place comes naturally to me.15. With me, honesty is more than a virtue; it is a compulsion.16. I analyze the cost and value of purchases17. I try always to be fair, and expect the same of others.18. Spontaneity offends my need to plan and organize.19. I am often seen as too serious.20. I see myself as disciplined, practical, and reliable.21. I secretly fear criticism by others.22. Time is precious and not to be wasted.23. In social settings, I can be amusing, but not silly.24. I rarely over-indulge in anything.25. People seldom meet my expectations of them.Have you already found your "special person"? If so, NOW WHAT? How do you deal with such a personality type? We'll discuss that in the tenth article, after we go through the other eight Enneagram possibilities. Perhaps you've foundyourself? Next in the series-Category Two-The Saint.。

How to deal with the difficulty

Thank you！ O(∩_∩)O~
How to deal with the difficulty
Life is like a box of chocolates.You never know what you’ll come across next. There is no doubt that either good things come to you ,or bad things follow you. However, how should we deal with these difficulties when of all,we should know how to adjust ourselves and don’t hold ourselves aloof emotionally. I think when we face difficulties, we should not complain about anything and come up with lots of excuses about how difficult it is. It is not a fate problem .We have to accept the reality .Besides, it’s essential for us to find out proper ways of getting ourselves out of depression and keeping a good attitude. We should try our best to do something such as listening to music or telling the problems to our friends in oder to get rid of the bad feelings .We must realize that difficulty is not a terrible thing,just a paper tiger. So we shouldn’t fear it.The last but not least, we also should find what’s wrong with us and put more attention to something we should improve,and then make efforts to solve the difficulties with enough confidence.In a word, I think that fate is under the control of our own hands.We can overcome any difficulties in our life.

大学英语4口语答案

2012—2013学年第二学期大学英语（四）期末口语考试答案1. What makes you happy? Are you happy when others are happy? Give examples to illustrate the second question.The greatest pleasures seem to come from hard-won achievements. For example, if after a lot of hard work, you passed an important examination, finished a big project, or got a promotion, you would feel incredibly happy.Human happiness is not limited to one’s good fortune or success. If you help someone in need, you’ll probably feel wonderful. This accounts for the success of Project Hope, through which people volunteer time and donate money to help people in need.2. How can one strike a balance between low costs and high fashion in clothes？People who don’t have much money can also make themselves look fashionable. There are many ways to buy fashionable clothes without spending much money. For example, people can buy clothes that are on sale or sold in discount stores. It’s smart to buy winter clothes at the end of the winter. Clothes are cheaper at the end of a season and can be stored until the next season. Some people are good tailors, and they can alter their clothes to make them fashionable. They may even create original styles.3. What damage could an earthquake cause and what can human beings do to deal with it?An earthquake damages poorly-built structures. A powerful earthquake can destroy even well-constructed buildings. When the buildings fall down, human lives and property are ruined. Aftershocks may cause additional casualties. A heavy death toll, if not dealt with promptly, may be followed by an epidemic.It is difficult to predict earthquake, so we can only take preventive measures. For example, in an area prone to earthquake, we should construct strong, quake-proof buildings. We should also prepare emergency kits that include a torch, first-aid medicines and bandages. We should move out of dangerous quake zones. When an earthquake strikes while we are in a building, we should move outside. If there is no time to leave, we can hide under a strong table or bad to avoid being hurt by failing objects. Don’t forget to turn off the electricity and gas to avoid accidents.4. Some bosses employ and promote only relatives or those who come from their hometown. Discuss the advantages and disadvantages of this hiring practice.Hiring people he is familiar with does offer the boss advantages .those people are usually willing to work hard and are loyal to the boss ,who often entrusts them with such important responsibilities as being a financial mangers or human resources manger.However, the disadvantages inherent in a family business outweigh the advantages. To begin with it is not always easy to find a relative who can take up a highly technical position such as software development engineer or an in-house lawyer. perhaps none of the boss's relatives is even a competent electrician .then, too, there are problems if the boss's sister-in-law is chief financial officer .a top-notch accounting graduate will quickly realize her chances of promotion are slim and will work for anther company .worse still, if relatives turn against the boss, they may be able to dealhim a deadly blow since they often know many company secrets.5. After finishing undergraduate studies, would you like to find a job or pursue a postgraduate degree? Why?Some students prefer to look for a favorable job, through which they can gain useful experience that they can’t get from books. When they move on to a higher level job one day, then, they will already have experience in that field. At work, they can give full play to their practical abilities, and may be promoted to department manager by the time their classmates complete their Master’s degree programs.On the other hand, some students are not eager to take up a job and prefer to continue to study towards a Master’s degree or even a PHD. And as we all know, knowledge is power. Although not everything you learn will be directly applicable at work, knowledge does improve your character overall. In the long run, those who acquire more knowledge will benefit from it.6. What is the relationship between one’s attitude to life and one’s fate? Does the former determine the latter or is it the other way round?Since the world is complex and mysterious, it is not easy to arrive at a definite conclusion. Some scholars, including a British psychologist, suggest that there exists a correlation between one’s attitude to life and one’s fate. But more research is needed before we can be sure of such a correlation. Moreover, the cause-and-effect relationship has not been clearly identified, and we are uncertain which causes which. In real life we can find counter examples: some optimistic people aren’t very lucky, while some pessimistic people are quite lucky. Perhaps we should try to find out which case is more frequent: optimistic people with good luck or optimistic people with bad luck. Judging from my personal observations, the former is more common. I can even supply the reason: optimistic people have more self-confidence, which facilitates their success in life. A survey involving many people is required to discover what most people think about this issue.7. What do you think about the computer and the Internet as sources of entertainment?With the advent of the computer and the Internet, we can play all kinds of games in the virtual world; we can play chess and cards with people we have never met, even a chess master. We can travel to all parts of the world on the Net. We can send and Moreover, we can make use of the Net as a way of learning.But we should be careful not to get too much of a good thing. If we sit in front of a computer all day long, there will be many negative effects. Our eyes may get cause disease. Too much sedentary work is bad for our health. We may because physically week and develop a weight problem. Worse still, if we get addicted to the computer, we may neglect human relationships and communication between one another. In the end we would rather talk to a computer than to a human.8. Should genetically foods be sold? Why or Why not?Some people do not like GM crops and food for various reasons. If transgenic crops are planted in a field, they may overrun it and eliminate other crops, for they are especially powerful. Some genetically altered plants and animals can be abnormally large, and people cannot be sure that they will not be harmed from eating such foods. Moreover, we don't know whether abnormal geneswill be passed on to the next generation. No wonder some people demand that GM food be labeled.But on the whole people are increasingly accepting GM food. Since we have not solved the problem of hunger in the world, GM food should be introduced to us. As the world population continues to expand, perhaps we have to depend more on GM crops in the future. So far, people eating GM food look just as healthy as those who do not, but scientists should monitor any possible dangers to health.9. What are the similarities and differences between Hitler’s offensive against the Soviet Union and Napoleon’s campaign against Russian?The similarity of the two wars is that both Hitler’s offensive against the Soviet Union and Napoleon’s campaign against Russian failed because of the severity of Russian winter. The differences are as follows. Firstly, their tactics are different. Napoleon’s campaign against Russian focused to capture Moscow, the capital city. But, Hitler’s offensive against the Soviet Uni on divided forces into three parts. They separately captured Moscow, Ukraine and Leningrad. Another difference is that Napoleon directly restricted after a frustration, however, Hitler counter attacked for many times. Lastly, Napoleon’s campaign against Ru ssian was the imperialist war between empires, and there was no justice and injustice. But Hitler’s offensive against the Soviet Union is totally injustice.10. If you were asked to help design a smart car, what would it be like?Firstly, smart cars can see, hear, feel, smell, talk and act. Secondly, they can eliminate most of car accidents. A smart car can sense if a driver is drunk via electronic sensors that can pick up alcohol vapor in the air, and refuse to start up the engine. The car could also alert the police and provide its precise location if it is stolen. And they can also monitor one's driving and the driving conditions nearby. Small radars hidden in the bumpers can scan for nearby cars. Should you make a serious driving mistake, the computer would sound an immediate warning. In addition, they can alert the driver who feels drowsy. At last, a smart car can locate your car precisely at any moment and warn of traffic jams.11. What would you do before a job interview when you are ready to graduate?It is not easy to prepare for a job interview. When I am ready to graduate, I’ll do the following things. First of all, I will have a full list of the process in my mind. According to the list, I can figure out what I need to prepare and what the problems and situation I’m likely to come across in the interview. Secondly, I can ask the predecessors in the same major or my friends, teachers for advice. Besides, I have to prepare a formal suit to show my respect. At last, I will recheck the information I’ve gotten and apply the principles and tips into my resume before I send it to the company. With the adequate preparations, I believe that I can get the offer successfully.12. Some differences between Chinese and American Culture.Firstly, the history of these two kinds of culture is different. The history of China can be dated back to 5,000 years ago. So the Chinese culture is long-standing and well-established. But the history of America is much shorter. Secondly，the manners are different between Chinese and American culture. For example, it is impolite to keep silence when you eat meal in an American family, but itis a ceremony at Chinese table. Thirdly, eating habits are different, too. There are various kinds of food in China, such as Hunan cuisine and Sichuan cuisine. However, American food is monotonous. We usually see American eat fast food like KFC. There are certainly many differences between Chinese and American culture, but we should respect each other to get along well.13. Do you think there is some truth in the saying, “You can’t judge a book by looking at its cover”? Explain.From the perspective of me, this saying means that it is not wise to judge things and people just by appearance. It is no easy job to judge people, for they are not always what they appear to be. A person can be kind and gentle judging from his appearance, but cold-blooded inside. Edward Burton, a wealthy merchant, appeared as if he could not bear to heart a fly. As it turned out, however, Edward Burton was hardhearted enough to send his friend, Lenny Burton, to certain death.14. Has technology made our lives easier or more burdensome? Give examples to illustrate your view.As far as I’m concerned, technology did make our lives easier. For example, you can not buy things without going out in the past. But now, we can do shopping online, which is convenient. Besides, with the development of medical field, we can cure disease better than before and live longer. But there are also problems, because modern technology accelerated the pace of life, which keeps people under more pressure. In a word, we should attach importance to the advantages of technology but avoid its disadvantages.15. Today terrorism is a serious world problem. Do you have any suggestions for coping with it?How to deal with terrorism? Firstly, I think the various countries should strengthen cooperation with each other, putting an end to the root causes of terrorism. Secondly, to fight against terrorism, the State should enhance people’s safety education and s trengthen people’s safety awareness. Thirdly, it should also strengthen security precautions. In short, terrorism is a long and arduous task. Counter-terrorism efforts should be gradual. Otherwise, it will be counter-productive.16. If you have both time and money, what places would you like to visit most? Why?If I have both time and money, I would like to visit France. France lies in the Atlantic as well as the Mediterranean regions of Europe and hence has a drastically diverse climate. The country has a rich history and cultural heritage, drawing in an estimated 70 million tourists a year and it ranks as the number one tourist destination. There are many places of interest in France. Paris, with its romantic landscapes and world famous monuments like the Montmartre and the Eiffel Tower offers the new-comer a truly magical experience with the food, language, art and culture only enhancing the pleasure of the senses.。

你是和你的亲戚保持联系的英语作文

你是否和你的亲戚保持联系的英语作文1In today's fast-paced world, the question of whether we maintain contact with our relatives is of great significance. Maintaining close ties with relatives is not only a way to inherit family traditions but also a source of emotional support and a means to enrich our lives.During festivals and holidays, getting together with relatives provides precious opportunities to deepen our bonds. We share joy and laughter, exchange gifts, and create unforgettable memories. Such gatherings strengthen the sense of belonging within the family.Regular communication through phone calls or video chats is another effective way. Sharing the ups and downs of our daily lives allows us to understand each other better and offer mutual support. It is like a bridge that connects our hearts, despite the physical distance.However, there are also negative examples. Some people, due to their busy work schedules, neglect to keep in touch with their relatives. Over time, the once-close relationship becomes distant, and the sense of kinship fades. They may realize the importance of family only when they encounter difficulties and find themselves lacking the support and comfort that relatives could have provided.In conclusion, maintaining contact with relatives is crucial for ouremotional well-being and the continuation of family values. We should make efforts to cherish and nurture these relationships, no matter how busy our lives may be.2In today's fast-paced world, the question of whether to maintain close contact with relatives is a significant one that has a profound impact on both individual growth and family harmony. Maintaining frequent communication with relatives can be a source of great support and assistance during difficult times. For instance, when I was struggling with my studies and feeling overwhelmed, it was my cousin who reached out, offering encouraging words and practical study tips. Her support not only helped me improve my academic performance but also strengthened my determination and confidence, which played a crucial role in my personal growth.On the contrary, when relatives are out of touch for an extended period, family bonds tend to weaken, and the sense of family cohesion diminishes. Take my neighbor as an example. They rarely interacted with their distant relatives and, over time, the once-close family ties grew distant. During a family emergency, they found themselves lacking the support and understanding that a close-knit family could have provided.In conclusion, maintaining contact with relatives is of utmost importance. It not only provides a sense of belonging and security but alsoenriches our lives with love and care. By nurturing these relationships, we contribute to a harmonious family environment that supports our growth and well-being.3In today's fast-paced world, it is of great significance to maintain contact with our relatives. The bonds we share with them bring numerous benefits and pleasures that enrich our lives.One of the most memorable experiences is traveling with relatives. For instance, last summer, I went on a trip with my cousins to a beautiful seaside town. We spent days exploring the sandy beaches, watching the glorious sunsets, and sharing countless laughs. Those precious moments not only strengthened our relationship but also created lasting memories that I will cherish forever.Another wonderful aspect is participating in family activities. During family reunions or festivals, we gather together, sharing delicious meals and engaging in lively conversations. The warmth and love that fill the room make us feel truly connected and cared for. It is in these moments that we understand the true meaning of family.Moreover, communicating with relatives allows us to gain valuable life experiences and traditional values. My elderly aunt has always been a source of wisdom, sharing stories of her past and imparting lessons about perseverance and kindness. Through her tales, I have learned to appreciatethe simple joys of life and the importance of treating others with compassion.In conclusion, keeping in touch with relatives is not just a matter of obligation but a source of joy, support, and personal growth. Let us cherish and nurture these precious relationships, for they are the true treasures in our lives.4In today's fast-paced and ever-changing society, the question of whether we maintain connections with our relatives has become increasingly significant. It is not merely a matter of personal choice but also reflects the values and cultural fabric of our communities.In some cultures, the ties with relatives are highly cherished and regarded as an essential part of life. For instance, in traditional Chinese culture, family reunions during festivals are of utmost importance. Such gatherings allow for the passing down of cultural heritage and traditions from one generation to the next. The stories, customs, and moral teachings shared among relatives help to shape the identities and values of younger members.However, the modern lifestyle often poses challenges to maintaining these connections. The hustle and bustle of daily life, the demands of work, and the allure of technology can make it difficult to find the time and energy to stay in touch. But we must not let these obstacles prevent us fromnurturing our relationships with relatives.To cope with this, we can make a conscious effort to schedule regular phone calls or video chats. We can also plan family gatherings and vacations to create precious memories together. In doing so, we not only strengthen the bonds with our relatives but also provide a sense of stability and belonging in a world that is constantly in flux.In conclusion, maintaining contact with relatives is of great value. It enriches our lives, preserves our cultural roots, and offers a source of support and love that is irreplaceable. Let us make the effort to keep these connections alive and thriving.5In today's fast-paced and often isolating world, the question of whether we maintain connections with our relatives holds significant importance. Maintaining close ties with relatives is not merely a matter of obligation but a profound source of fulfillment for our psychological and emotional needs.When we face challenges or setbacks in life, it is often within the embrace of our relatives that we find solace and a sense of security. Their understanding and unconditional support act as a comforting refuge during difficult times. For instance, after a failure in an important exam, the words of encouragement and the warm hugs from an aunt or uncle can reignite our determination and self-confidence.Studies have consistently shown that having a positive relationship with relatives has a direct and beneficial impact on our mental health. It reduces stress levels, alleviates feelings of loneliness, and enhances overall well-being. A family gathering during the holidays, filled with shared laughter and stories, serves as a powerful reminder of the love and connection that bind us together.However, in some cases, people might drift apart from their relatives due to geographical distances or busy schedules. But it is crucial to recognize that making an effort to stay in touch, through regular phone calls, video chats, or occasional visits, can reignite and strengthen those precious bonds.In conclusion, maintaining connections with relatives is an essential aspect of leading a fulfilling and emotionally balanced life. It enriches our experiences, provides a sense of belonging, and nurtures our souls in ways that nothing else can quite replicate.。

how to deal with trouble英语作文

how to deal with trouble英语作文Last sunday, I went to Hanzhou to have a test .The adress is same with the before I went to. But I was in the trouble when I were there.I have been there twice before, but this time the decurity officer told me that I had to change another entrance.The old gate leading the building was locked.God save me !Time is for examinations .I m very worried because if I miss the examinations this time ,it means I would give up this subject.I dont want to get this result since I need resit it next time.It make me uncomfortable becasue I need to get up early and take bus here for 2 hours again.So I decide to call a taxi .Unfortunately,the taxi driver is also unfamiliar the building I need to go .He was taking me away form the building .I get worrier and worrier !At last I call the teacher who handle my test on my cell phone. The teacher give me the right adress to lead the taxi driver. The taxi driver couldnt belive himself .because he said the place is where I just got on his taxi.The taxi took me the place where the teacher told him and heleft .but I still couldnt find the entrance to the building too.I was running like an ant.I still couldnt find out the right way and I also couldnt communicate with the teacher well to get the nice information from her over the cellphone.Finally,I was angry with the teacher .I began to growl at her over the cellphone . I told her to offer the distinctive building to guide me to find the entrance to the building I need to .After a while ,she sent me the building picture by wechat . I found myself just behind the entrance where I seek for a long time.What a mess!I thought I do not get an effective way to deal with the trouble .If I told the location where I were ,then the teacher would tell me how to get the gate to enter the building since she knows the place quite well.This incident taught me how to coummunicate with other people well or how to solve the trouble well in the furture.I think it is also a good thing to me.。

如何不受亲戚影响英语作文

如何不受亲戚影响英语作文Being able to not be influenced by relatives is a challenge that many people face. It can be difficult to maintain your own beliefs and decisions when family members are constantly offering their opinions and advice.One way to avoid being influenced by relatives is to have confidence in your own judgment. It's important to trust yourself and your ability to make decisions that are right for you. By being confident in your choices, you can resist the pressure to conform to the expectations of your relatives.Another strategy is to set boundaries with your relatives. Let them know that while you value their input, ultimately the decisions you make are your own. By establishing clear boundaries, you can prevent your relatives from overstepping their bounds and trying to control your choices.It's also important to remember that it's okay to disagree with your relatives. You don't have to agree with everything they say or do. It's natural to have different opinions and perspectives, and it's important to respect each other's individuality.Seeking support from friends or mentors can also help you stay true to yourself and not be influenced by relatives. Surrounding yourself with people who respect and support your decisions can provide the encouragement you need to stay strong in the face of familial pressure.Ultimately, it's important to remember that you are in control of your own life. While it's natural to consider the opinions of your relatives, it's essential to make decisions that align with your own values and goals. By staying true to yourself, you can avoid being unduly influenced by your relatives.。

怎么对待困难英语作文高中

怎么对待困难英语作文高中"英文:"Dealing with difficulties is an inevitable part of life. As a high school student, I have encountered various challenges, especially when it comes to writing English essays. There are several strategies that I find helpful in facing these difficulties.Firstly, I believe in the power of perseverance. When I encounter a difficult English essay topic, I don't give up easily. Instead, I break down the topic into smaller, more manageable parts and tackle them one by one. This approach helps me to stay focused and motivated, even when the task seems daunting.Secondly, I seek help from others. I often ask my English teacher for advice and feedback on my writing.Their insights and suggestions have been invaluable in improving my English writing skills. Additionally, I alsocollaborate with my classmates and engage in peer review sessions. This not only provides me with different perspectives but also creates a supportive environment for learning.Furthermore, I make use of resources such as online grammar and vocabulary tools. These resources help me to expand my knowledge and improve the quality of my writing.I also read extensively in English, which not only enhances my language proficiency but also exposes me to different writing styles and techniques.In addition, I try to maintain a positive attitude towards difficulties. Instead of viewing them as obstacles, I see them as opportunities for growth and learning. This mindset shift has helped me to approach challenges with resilience and determination."中文:"对待困难是生活中不可避免的一部分。

面对亲戚如何相处英语作文

面对亲戚如何相处英语作文How to Get Along with Relatives。

Relatives are people who are related to us by blood or marriage. They are an important part of our lives, but sometimes it can be difficult to get along with them. In this essay, I will discuss some tips on how to get along with relatives.Firstly, it is important to be respectful. This means treating your relatives with kindness and consideration, even if you don't always agree with them. You should avoid being rude or disrespectful, and try to listen to their opinions and ideas with an open mind.Secondly, it is important to communicate effectively. This means expressing your own thoughts and feelings clearly, and also listening to what your relatives have to say. You should try to avoid arguments or conflicts, and instead focus on finding common ground and understandingeach other's perspectives.Thirdly, it is important to be patient. Sometimes, relatives can be difficult to deal with, but it is important to remain calm and patient. You should try to avoid getting angry or frustrated, and instead focus on finding solutions to any problems that may arise.Fourthly, it is important to be forgiving. Everyone makes mistakes, and it is important to forgive your relatives when they do. This means letting go of any grudges or resentments, and instead focusing on building positive relationships with them.Finally, it is important to spend time together. This means making an effort to see your relatives regularly, and also finding activities that you can enjoy together. You should try to create positive memories and experiences with your relatives, and also make an effort to stay in touch with them even when you are not together.In conclusion, getting along with relatives can bechallenging, but by being respectful, communicating effectively, being patient, forgiving, and spending time together, you can build positive relationships with them. Remember that family is important, and by working together, you can create a strong and loving family bond.。

how to deal with difficulties

In my opinion, when facing the frustrations, we must be optimistic, strong-willed and be grateful. Also, we need to keep our dream in mind, and stick to it. With the determination to realize our dream, we can overcome any difficulties and live a meaningful life.
Being grateful to life shows our way of life as well as our feelings. Even when we are in trouble, we should not find excuses to complain about it. Everybody may suffer from something unlucky, and I’am no exception. I still remember when I was still in my Junior 3, my mother fell seriously ill and had to stay in the hospital, leaving me alone at home to care for myself, while my father was working in a factory. I cooked by myself, washed by myself, and disciolined myself while studying. Fortunately, we finally went through it.

how to deal with the relations

how to deal with the relations Everyone has his own social nature and plays different roles in life. In the eyes of parents, you are a child, in the eyes of teachers, you are a student, and under the leadership, you are a staff. Different roles change at any time. If you want to deal with it easily, interpersonal communication becomes particularly important. How to deal with these relationships has become a difficult problem.there are spots even on the sun. Everyone hopes that their friends around them are warm and selfless when they need them. But observing life, you will find that the past is contrary to your wishes. Except for yourself, no one will feel the same and do what you want, because anyone's thinking can only be infinitely close, but can never be consistent. In this case, please relax the requirements for friends. When a person's heart is full of certain emotions, his heart will carry strong personal preference hints, which will lead the subject to corroborate from the objective. This is what a psychologist found. Unfortunately, this sentence is confirmed in most people. In fact, it is not conducive to interpersonal communication. As the old man said, taking colored glasses to see the world will make you unable to objectively evaluate the quality of thisperson. Seriously, you think that you misunderstand others, label people in your heart, and treat people around you with this mentality, which can only harm others and yourself.When people interact with each other, sometimes it's like looking in the mirror. You are tolerant and kind to others, and they return you in the same way. Interpersonal communication is an eternal topic. It will make your life rich and colorful! No matter the relationship between people or other things, we should cherish and operate patiently.。

howtodealwithdifficultcustomers

How to Deal With Difficult CustomersBy Christopher SammutIt has always been a trivial question. Dealing with difficult custom ers is not only important for your business but also for your self esteem. In today's article I will tackle a few scenarios on how to deal with particular cases. If you have been following m y previous articles, you will notice that I m ake an emphasis on the psychological aspects of each case. This science is widely used in the crim e sect ors world wide, better known as profiling.So, what is profiling?Profiling in our case is when you analyze the custom er and fit him in a profile, There are hundreds of different profiles that a typical custom er can fit in, but m ost of them you will gain though experience. Before I m ention the profiles, it is imperative to understand the custom er. When you are faced with a com plainant before actually replying or speaking to them, try to understand what their intentions are and get an idea of the type of person you are confronting. CharismaTypes of profiles.As I said before, there are hundreds of variations of profiles, but in a nut shell, they all fit in the general four.1. The standard com plainer• This type of com plainer is probably the easiest of the sort. Most of the tim e, these people are non aggressive and their intentions are purely to give advice. In som e cases they might complain about a particular scenario or product and in other cases they would simply want to give you advice on how to im prove your service. It is unavoidable for this category of people to com plain, they believe it is their duty to inform you of any mishaps in order for you to improve your service further. They do not seek any compensation, just creating awareness, so leave it t hat way and with a smile (not a grin) just reply politely "I sincerely thank you for informing us on this particular case and I shall look into this m atter with urgency. Once again, I thank you"2. The Grumbler• This is m y favorite kind of com plainer. I personally find them to be humorous, and managing to tackle these gives me an adrenaline rush. So what are the grumblers? Well as the word suggests, they are people who grumble, literally about anything. This does not m ean that they are dissatisfied, on the contrary, they sim ply cannot accept the fact that they are enjoying them selves, they believe that if they show satisfaction they end up either jinxed or even worse they end up lowering their standards in order to fit in humbly in their place. But as you all know this is not the case, everyone deserves good service and even thought this type of custom er does not show you this, this is exactly what they are trying to portray. So Your job hereis to listen and listen and again listen. Then if you really have to reply, try going into this type of line" I understand you situation and I will avail myself should you require any assistance." Depending on the type of business you run, it would be nice if you can give them a small token eg. A bottle of wine if in a restaurant, or a sm all discount if in a shop. Just in case you are not authorized to provide this, then speak to your superior and then give them the token. Do not promise what you cannot deliver.3. The professional com plainer• Now here com es a difficul t one. The professional complainer. When I was still a student, one of m y professors m ade a reference to this category and the solution he gave was brutal quoting him he said "Grab them by the B**** and throw them out" Well, even though that is definitely satisfying, it is not the right solution. You will recognize this com plainer instantly. They speak loud and make a scene to attract attention. Their intentions are sinister and you have to be careful with them, they know most of your tricks. The first thing to do (and this has to be done as soon as possible) is to segregate them away from the front line. Take them to your office or the board room as long as they are separated from the other custom ers. Their primary intention is to dam age you business by disrupting your other custom ers. Once that is done, m ake sure you have som eone else sitting with you as a witness. Leave the complainant sitting down alone for a few minutes do not worry. The colleague that will join you in this session has to be briefed and m ake sure that only you speak during the session, m ake this clear, the other person is there only as a witness and to outnum ber the com plainant.• Now once back in the office/board room, sit down in front of com plainant. Make sure you have a pen and paper where to write. Introduce yourself and sit down. The com plainant at this stage will poor out all their thoughts and at this stage you should not react, just write down a few notes of what they are saying and always keep good eye contact without using and non-verbals.• Finally when the complainant stops shouting and yelling, (eventually they all do) then it is your turn to speak. In a quick summary, highlight a few points thecom plainant m entioned. If he/she disrupts you, then stop talking until thecom plainant calm s down once again. Then continue from where you had left. If at any stage the com plainant is rude or offensive on a personal level, in a firm voice reply "I recommend that you reconsider your vocabulary before you proceed", if they insist on being rude, then reply "I do not have to take this verbal abuse from you, I consider this as harassment, are you sure you want to continue on these lines", at this stage, the com plainant will probably mellow down. Then without regrets ask them a few questions, eg if in a Hotel and they are com plaining about the room. Ask them if the food in the restaurant was ok, and if the towels in the rooms where to their satisfaction etc. this way you will eliminate other possibilities of complaints and try to narrow them down as much as possible.Once all that is done, then you will end up with a list of item s which are the actual com plaints. Eg If they are com plaining about the room then you should have been able to narrow it down to the source, "the room is sm all" in this case see if you are able to change the room. In the case that they com plained at the end of their stay ( which m ost probably would be the case), then just reply, "It is a pity that you decided to com e forward at such a late hour, I would have been delighted to assist you should you have informed me before" Remember, their intentions in this case is to get their holiday back off your pocket, so you will not have a happy custom er, but you have to lay down the foundations for the eventual com plaint you will be receiving. Try to elim inate as m any item s as possible and if possible get them to agree with you. If you do not m anage to find a com promise then just end the meeting with, "If you intend to com plain, please do so. I am convinced that our intentions are justified and we shall reply to your com plaint professionally and using our resources to defend our position"• At the end of the m eeting, write a report on what has been discussed and forward it to you superiors and legal advisers. If you decided to record the conversation, than m ake sure that the com plainant would have been made aware of this before you start recording. There is no guarantee on the outcom e of this situation but in any case, you would have managed to narrow it down as m uch as possible.4. The aggressive com plainer• Yes these are as terrifying as they sound. Aggressive m eans aggressive, they are rude, they swear and might even be violent. Most of the tim e these people are mentally challenged or passing though a bad phase in their lives. In any case, it is not your job to see to their mental state, you job here is to reduce the impact of the dam age they are causing. Again, segregate them in a closed office, call for assistance from you colleagues, and get som eone to call the police if necessary. Make sure you keep a distance, ideally you stay as far away as possible, and standing up close to the door. Keep your hand crossed and make sure you keep good eye contact, Reply to their aggression with com plex words in 3rd person eg "we shall consider you argument and shall find a solution to the intricacy of this situation."I had a case once of a person who passing though a depression, There where times that this person started singing and them becoming aggressive once again, I tried to keep him away from the reception and replied to his questions and accusations in 3rd person always making him aware of the repercussions of his actions. 30 minutes later the police arrived and took him in, but believe m e, they where the longest 30 minutes of m y life, and the worst part was trying not to laugh at him and keeping a neutral face. Thankfully these cases hardly ever happen, but it is good to be prepared for the eventuality.Finally in conclusion to the above, I would like to remind you as to why you have to take care of your com plainants, m ost of the tim e, you can actually learn from themand truly improve your service, other tim es as in the case of the professional com plainer, you will learn how to prevent such cases from happening and how to write the disclaimers on the contract. Always m ake sure that you advertise your product honestly and it should be described properly. If you are in the right, then you should not have any trouble with handling any of the above.。

how to deal with misunderstanding作文

Misunderstandings ruin relationships. Whether it’s a marriage, a business partnership, or your neighbour, a misunderstanding can cause a lot of damage.When a misunderstanding occurs, who caused the problem?The answer is, everyone involved in the conversation.If you have something to say, it’s up to you to ensure that the person you are delivering your message to have understood what you’ve said. You’d do this by asking a few questions to check that they duplicated your intended message.At the sa me time, if you’re being spoken to it’s up to you to ensure that you understand what’s been said. If anything is said that you’re not 100% certain you understand, it’s crucial that you ask questions to clarify.So, how do misunderstandings happen?The simp le answer is when one, or both parties don’t ensure that they have the same idea of what was spoken about, or what decision was made.If a misunderstanding does happen (and they often do), here are 5 steps to handle it.1. Ask for permission to discuss the situation. This might sound stupid, or reallybasic. It’s not. In fact, if you ask for permission, you then have a willing participant, and you’ve acknowledged their choice to not talk about it then and there. You arenow both engaged in the conversation.2. Ask questions and really listen to the answers. Acknowledge the person andtheir reality, even if it’s different to yours. If you go into this conversation wanting to be right, or to prove that you are right and they are wrong, you’re in trouble before you start.3. Find the source of the misunderstanding and correct it. By asking questions,you’ll find the exact source of the misunderstanding. It could be a word, asentence, or even just a bit of body language that was used. You’ll know when you find it because all of a sudden, there will be an observable change. The roommight feel lighter, or the other person all of a sudden lightens up or breathes a sigh.There are lots of positive indicators that happen.4. Check that understanding has been reached and the emotions dealtwith. When a misunderstanding occurs, there is often emotion involved. Theseverity of the emotion will be dependant upon the topic, and who is involved. Ifyou get the lightening up of the situation as described above, it will then help toconfirm that understanding has been reached. Ask questions and confirm that you both have the same understanding. It pays not to rush this. Observe whether ornot there are any emotions still hanging around. If there are, ask more questionsabout this.5. Confirm that this understanding is now in place and move forward. Thisseems like a simple step, or like a repeat of number 4. It’s not. It’s aboutconfirming and acknowledging together that we both agree on our understanding, and we’re ready to move forward.The re’s a lot more depth to communication than what most people understand. It’s easy to assume that if you’re comfortable talking to people, that means you have excellent communication skills.In my experience, that’s usually not the case. As you begin to br eak down communication and look at what’s actually involved, it’s far more complex than people realise.。

How-to-Deal-with-Stress(如何面对压力)英语作文范文

一. How to Deal with Stress(如何面对压力)1．为什么会有压力?2．如何面对压力?[写作导航]第一段先用定义法指出压力是什么，以及压力的危害；第二段写压力的各种来源；第三段写如何面对压力，可针对第二段的来源，举例说明各种解决办法；最后一段提醒人们面对压力方法要对头，不可走歪路。

[范文]Stress is a state of being upset that happens when we are under pressure. Both our feelings and our bodies get upset. We can even get emotionally and physically sick if we have too much stress for too long.Stress can come at us from every direction. For instance, it can come from fights with other people. It can come when we have too many things to do and too little time to do them. It can also come when we do not have enough money to pay for what we want.Since stress can make us sick, we have to learn how to deal with it. There are good ways and bad ways to do so. We should deal with stress in good ways, of course. Good ways to cut down on stress include changing our lifestyles. For example, we can learn either to get along with people or to stay away from them. We can decide what to do now, what to do later, and what to leave off doing forever. We can also figure out how to get money or we can cut down on what we want.We should not deal with stress in bad ways because bad ways to cut down on stress just lead to more troubles, for example, skipping out and leaving our work undone, blaming our problems on someone else, stealing or cheating.二．中学生学习时间长、压力大，专家建议学生每天课后应采取适当的方式放松自己。