QSA Audit(Dell)(工厂稽查)

Dell Confidential Document No. COR.40.WWP.SQ.0003 Rev 3.0Information and InstructionsPURPOSEThis document was developed as an Audit Tool to assess a supplier's Quality Systems against Dell's Quality Systems Requirements.The Dell Quality Systems Audit (QSA) is build upon the ISO-9000 Quality Systems Standard, but with additional Dell specific requirements included.SCOPEThe Dell Quality Systems Audit is not commodity specific, therefore it may be used to assess the Quality Systems deployed by a supplier/manufacture irrespective of the commodity.AUDIT BY SELF ASSESSMENTA supplier's facility is required to complete a self assessment using this tool in advance of the Dell Audit. (One QSA is required per facility.)By doing this, a facility will be able to prepare for the audit and seek advance help and guidance from Dell SQE to be best positioned to succeed.It is expected that during the self-assessment process, that the supplier will use this opportunity to ask questions for either clarification or to better understand intent of the audit criteria. Waiting for the formal Dell audit to ask these types of questions is too late. It is also expected that based on self audit results, a supplier will inform the Dell team of their readiness for a formal Dell audit.A self assessment is completed by scoring the relevant column in each worksheet.AUDIT BY DELLDuring the audit process, the Dell SQE may wish to review every question/criterion listed on the audit document, or alternatively the SQE may choose to focus only on those questions for which the supplier awarded themselves a score of 1 by self-assessment. The path taken is left to SQE discretion.The score awarded by the SQE Auditor will be entered in the 'Score' column on each worksheet.AUDIT RESULTSThe SQE Auditor must complete ALL sections before an Audit Result can be declared.The Audit Result of each section is based on the number of questions scored as 1 versus the total number of questions of the section.Any questions that are scored as N/A are adjusted automatically in the score denominator.The overall average score does not determine the Audit Result, rather all the individual section scores will determine the Audit Result.The 'Pass' score for the Audit is 90%. If the Audit Scores for all sections of equal or greater than 90% are achieved, a 'Pass' or 'Approved' result is awarded.If an Audit Score of equal or greater than 80% but less than 90% is achieved at any section, a 'Conditionally Approved' result is awarded.If an Audit Score of less than 80% is achieved at any section, a 'Fail' or 'Not Approved' result is awarded.If a "Conditionally Approved" Result is awarded, a Corrective Action Plan is due from the supplier within TWO weeks of the date of audit completion for any sections of the QSA that are below 90%.If a "Not Approved" Result is awarded, a Corrective Action Plan is due from the supplier within TWO weeks of the date of audit completion for any sections of the QSA that are below 80%. On completion of this Corrective Action Plan, a supplier is required to generate second Corrective Action Plan to bridge to the 90% 'Approved' Status.All Corrective Action Plans must contain a timeline to 'bridge' to a 'Conditionally Approved' or 'Approved' status, depending on the initial audit result, and must propose a target date for a Dell follow-up Audit.Failure to achieve a 'Conditionally Approved' Result on a follow up Audit may impact business award decisions.A PASS RESULTOnce a supplier's facility has Passed the Audit, the Quality Systems are approved for the facility audited, not all supplier facilities.Passing the QSA does not guarantee a business award, but is the first step towards winning technical approval for a site. In addition, many commodities have a commodity specific Quality Process Audit (QPA), which also requires to be passed before technical approval may be obtained.AUDIT MECHANICS and QUESTIONSThe Audit breaks down the Quality System into individual sections, each of which is represented by an individual worksheet.Within each worksheet is contained a series of questions specifically pertaining to the section being examined.The questions were devised and developed as closed questions with every attempt to avoid ambiguity.Because of the closed nature of the questions, there can only be one of three answers to any question, i.e. Yes (1), No (0), or N/A (x).If the Criterion is fully met, a score of 1 is obtained. If the Criterion is not met, a score of 0 is obtained.A score of N/A (x) may be awarded if the SQE believes that any particular question is truly Not Applicable in the case of the supplier facility under review.In any cases the total number of N/A should be kept as minimum as possible.If there is any doubt as to the score to award for any given Criterion, a score of zero shall be awarded by default.Any Criterion that scores 1 shall be clearly demonstrated, followed, and be beyond reproach.In the event that a supplier clearly meets the intent of the audit question, but does not exactly do what the question asks, a score of 1 shall be given.TRAININGThe QSA is very technical in content with regard to Quality Systems and Engineering Techniques.An internal training session will be provided to the SQEs who use this checklist.SQEs who use this tool are considered within Dell as being sufficiently qualified to conduct this audit.AUDIT SCHEDULEThe Audit may be used as and when the need arises. However, Dell may conduct an official audit annually for key suppliers. The frequencyof the re-audit will be based on the audit result & action closure of the last audit, as well as the supplier quality performance in the past year period.Before conducting an audit, the auditor must ensure the Dell commodity management team responsible for the relationship are advised of the audit schedule.It is also intended for suppliers to conduct internal audits by self assessment every quarter so progress may be reported to Dell.ADDITIONAL QUESTIONSDELL Quality Systems Audit ChecklistCOR.40.WWP.SQ.0003 Rev 3.0Please contact Alfred Lau at alfred_lau@ for additional information.REVISION HISTORYDate Description Of RevisionRevised ByRev.Original document.Pak Chew Ng 1.0Changes to make it generic.Frank Widjaja 1.1Corrected typographical errors, added revision history Robert Yeopage and added header stating revision number.Modified to use for all commodities as the new QSA Audit Tim W. Boyd/ Jill Terry5-May-99(replacing the 135pt audit form) -- changed subject tabs, 2.0numbering, question content, and scoring.14-Dec-01Added tab for Field Services use, Changed final scoring calculation to (total actual score overall/total questions asked)* 100.Karla Sartin/Jeff Scott2.119-Apr-98 1.2Quality System AuditDell Confidential Document No. COR.40.WWP.SQ.0003 Rev 3.0。