办公室英语

办公室英语：介绍与问候
Introductions and greetings
Introducing the lesson:
Introductions and greetings in all languages have the same purpose: to establish contact with another person, to recognize his or her existence, and to show friendliness.
There are two types of introductions:
■ introducing yourself
■ introducing someone else
and also there are two types of greetings:
■ formal grettings
■ informal greetings
If you want to introduce someone else to others, first you have to let others know whom you are.
If you want to show your friendliness and politeness to someone who you meet at the first time, you‘d better use some formal greetings. So in this part, we will learn how to introduce yourself and greet people formally. --------
一、内容简介：
以任何一种语言所做的介绍与问候都有一个共同的目的：与他人建立关系、意识到他人的存在、表现出自己友好的一面。

介绍主要分为两种：
■ 自我介绍
■ 介绍他人
同时，问候也分为两种：
■ 正式问候
■ 非正式问候。

如果你想介绍两个素不相识的人认识，首先你要让他们认识你自己。

如果你想给初次见面的人留下彬彬有礼的印象，那最好使用正式的问候用语。

因此我们将在这一部分学习如何进行自我介绍及如何正式地问候他人。

Dialogues 对话
A. Good morning, I‘m Pet er.
B. Nice to meet you. My name is Annie.
A. Hello, let me introduce myself. My name ‘s (or I‘m) Jack.
B. Pleased to meet you. I‘m Nancy.
A. 早上好，我叫彼得。

B. 很高兴见到你。

我叫安妮。

A. 嗨，请允许我介绍一下我自己。

我叫杰克。

B. 很高兴见到你。

我叫南希。

Explanation 详细解释
1. Self-introductions often include three steps:
Greeting --- Introduction --- Response
2.Sentential form:
Good morning/afternoon/evening
Let me introduce myself.My name‘s _____ . Nice/glad to meet you. I‘m ________ .How do you do? My name‘s ______. How do you do?Mine‘s
______.Hello I‘m ________. Pleased/glad to meet you. I‘m _______.
1.介绍一般分为三个步骤：
问候 -- 介绍 -- 回应
2．句型
早上好/下午好/晚上好
请允许我介绍一下我自己。

我叫__________。

很高兴见到你。

我叫
________。

你好。

我叫__________。

你好，我叫 ________。

嗨。

我叫__________。

很高兴见到你，我叫 _________。

3. Tips:
☆ In English-speaking cultures, people who greet one
another the first time always shake hands.
☆ There is usually a difference between ‘meet‘ for a first
meeting and ‘see‘ for a second and subsequent meet-
ing, e.g. ‘Nice to meet you‘ (first time), ‘Glad to see you
(again)‘ (subsequent time).
3.其他说明：
☆ 在英语习俗中，双方初次见面时应握手。

☆ 一般情况下，双方初次见面，用"meet"，如：Nice to meet
you；双方以后再见面应该用"see"，如: Glad to see you
(again)。

Quiz
1. Bill introduces himself to Lisa:
Bill: Hel lo,____________________. I‘m Bill.
Lisa: ________________________. I‘m Lisa.
Key:
☆ Let me introduce myself (to you).
☆ Nice (pleased/glad) to meet you.
1．比尔向丽莎介绍自己：
比尔：嗨,_____________ 。

我叫比尔。

丽莎：很高兴见到你。

我叫丽莎。

答案：
☆ 请允许我介绍一下我自己。

☆ 很高兴见到你。

办公室术语常识（一）
部门名称
1.Personnel Department 人事部
2.Human Resource Department 人力资源部
3.Sales Department 营销部
4.Product Development Department 产品开发部
5. Public Relations Department 公关部
6.Marketing Department 市场部
7.Finance Department 财会部
8.Purchasing(Procurement) Department采购部
9.After-sale Service Department 售后服务部
10.Quality Control Department 品管部
职位名称
1. Chairman of the Board 董事长
2. President (Am E.) 总裁
3. Executive Vice-President 执行副总裁
4. Managing Director 行政董事
5. Executive Manager,General Manager 总经理
6. Deputy General Manager 副总经理
7. Section Manager 部门经理，科长
8. Sales Manager 销售部经理
9. Assistant Manager 助理经理 (副经理)
10. Manager 主任
11. Sales Representative 销售代表
12. Supervisor 总管
13. executive 高中级管理人员
14. clerk 职员
如何与难对付的老板相处
A difficult or abusive boss can poison the best of jobs. But you are not powerless; before you even consider quitting, try the boss-taming strategies below.
一个难缠或喜欢滥用权力的老板可能会将好端端的工作搞砸。

但你并不是完全无能为力的；在你考虑不干之前，不妨试一试下面几种对付老板的策略：
CHANGE YOUR OWN WAY Few people are randomly violent. They blow up on particular occasions over particular issues. Track your boss's peeves and patterns, then eliminate the triggers within your control. For example, if he snarls when you arrive just five minutes late to work or make one typo on a memo, avoid these slipups no matter how trivial they seem. If one of your coworkers manages your boss's moods skillfully, ask him what you could be doing more effectively, then borrow a few of his moves.
改变你自己的办事方式很少有人是随意发火的。

他们一般是在特定场合因特定的事而发作的。

你要摸清你的老板的脾气，并尽可能消除隐患。

比如，他为了你上班仅迟到5分钟或打错了一个字便大发雷霆，那么你就要尽量避免这类疏忽，不论它们看起来多么微不足道。

如果你的某位同事善于应付老板的情绪，那你就向他请教一下你怎么做才能更为有效，不妨借用他的一些手段。

STAY COOL UNDER FIRE Respond to the content of your boss's tirade, not the curses. Whatever you do, don't cower, stammer or apologize. Some people get off on brutalizing others, and passivity makes you a target. Respond confidently: Say "I'd like to put together a report that will satisfy you. Let's discuss how I can make that happen.
在盛怒下保持冷静只可回应你老板所责骂的事，而不回应他的恶言恶语。

不论怎样，都不要畏缩、支吾或抱歉。

有些人自认为可以对他人蛮横，而逆来顺受就会使你成为其目标。

你要自信地回应说：“我想准备一份令你满意的报告。

让我们谈谈我怎么做为好吧。

” USE CONSTRUCTIVE CONFRONTATION Your boss may be more willing to change his behavior than you think. Some managers don't realize how much their words or actions upset staffers. Tell him how his outbursts make you feel. Say for example, When you call me names and criticize my work in meetings I feel demoralized Please address me respectfully and take me aside to discuss criticisms in private. If he values your work, he may rein in his abusiveness.
采用建设性的对抗方式你的老板可能比你所想象的更乐于改变其态度。

有些经理并没有认识到他们的盲行使下属感到多么不快。

可以告诉他你对他发怒的感受。

比如说：“当你在会议上责骂我，批评我的工作时，我感到很沮丧。

请尊重
我，把我叫到一边私下里提出你的批评。

”如果他看重你的工作，他会对自己的谩骂有所收敛的。

APPEAL TO A HIGHER AUTHORITY If your boss becomes intolerably abusive, you may have to go above his head to your personnel department or senior manager. But before you take this course, discreetly, ask coworkers if they've clashed with your boss in the past. Ideally, they will back you up and permit you to mention their names when you make your charges. That way, you can bring a pattern of behavior to management's attention. Begin by asking, “Can I have a discussion with you off the record?" Then cite examples that show how your boss's treatment negatively affects your performance. Make it clear that you want to improve the situation, not punish your boss. If discipline is what he needs, let the higher-ups make that call.
诉诸更高的上级如果你的老板滥用权力到了令人难以容忍的地步，你就得越过他直接找人事部门或高级经理了。

但在你采取这一步骤之前，要谨慎地询问一下同事，他们是否过去也与你的老板有过冲突。

他们可能会支持你并且允许你在上告时提到他们的名字。

这样你就可以提请公司主管注意你老板的不当行为。

你可以这样发问：“我能和你作一次非正式的谈话吗？”然后举例说明你上司的作法如何影响你的工作。

你要表明你想改进现状，而非惩罚你的老板。

如果你的老板需要纪律约束的话，那就让上级打电话通知他吧.
Ask for a casual leave
To: John Smith, Supervisor
From: George Chen, Accounting Department
Date: March 11, 2001
Subject: Casual Leave of Absence
John, I would like to know if I could ask for a casual leave of absence from March 23 to 27.
Yesterday I received a letter from my parents, who are both over 70, telling me that a big flood took place at my home village, causing serious damage to my house. As the only son of my parents, I should of back to assess the situation, and help them to get over these difficulties. Though I cannot stay at home for too long a time, I should at least make arrangements for repair work. I believe my relatives in the village and my neighbors will also come to help. Financially I have no difficulties.
I will call you at 1:30p.m. or you can call me at any time.
国际电话中的常用语
Hello. May I speak to Mr. Brown?
Yes, this is he speaking.
Who's speaking, please?
I'm sorry, he is not in now.
Would you like to leave a message?
Mr. Brown is on another line now.
Hold the line a moment, please.
May I have Ext. 5883?
I can't hear you.
Would you speak a little louder?
I'm sorry. I have the wrong number.
You are wanted on phone.
Will you ask him to call me back later?
I was cut off. Will you connect me again?
We'll call you back in a few minutes. Will you hang up and wait, please?
I want to place an overseas call to New York.
Could you tell me the time and charges after the call?
Sorry, I can't wait. Please cancel the call.
This is the Singapore operator. Would you connect me with Mr. Lee in the International Department?
This is the overseas operator in the United States. You have an overseas collect call from Mr. Smith in San Francisco. Will you accept the charges?
出差
I can't miss the ten o'clock train. I'm going to Beijing on business.
I'm sure it's with the boss again this time.
Nothing is more stressful than going on a business trip with our boss.
They scheduled the negotiation at nine tomorrow morning.
There're still several things that haven't been decided yet before the trip.
Don't you think it a good thing for you to get out of the office for a couple of days?
The train isn't crowded at all recently.
Last time I went on a business trip with the boss I didn't even have enough to eat.
The first thing you'll do is look for a comfortable hotel.
You don't know how tight the schedule is for this business trip.
Quite often we have to play host to them though it's their home ground.
Nothing's been decided yet. Why going there in such a hurry?
The company is sometimes very cheap on the travel expenses.
I like to take an accasional business trip for a change.
On this trip I have to visit several important customers.
We always discuss business matters. It's boring.
Every time I'm back, I have to write a detailed report of the business trip.
Sometimes you arrive there around two or three o'clock in the morning.
Business trip is tiring to me.
She always gets some presents for other people in the office when she's back from a business trip.
桌礼仪——Table Manners
1) As soon as the hostess picks up her napkin(餐巾), pick yours up and lay it on your lap. Sometimes a roll of bread is wrapped in it; if so, toke it our and put it on your side plate.
2) The Soup Course
Dinner usually begins with soup. The largest spoon at your place is the soup spoon. It will be beside your plate at the right-hand side.
3) The Fish Course
If there is a fish course, it will probably follow the soup. There may be a special fork for the fish, or it may be similar to the meat fork.
Often it is smaller.
4) The Meat Course
The main Course is usually served by the host himself, especially if it is a fowl(鸡禽) or a roast which need to be carved. He will often ask each guest what piece he prefers, and it is quite proper to state your preference as to lean or fat, dark(红肉) or light(白肉).
5) Using Knife and Fork
If you have English and American friends you will notice a few differences in their customs of eating. For the main or meat curse, the English keep the fork in the left hand, point curved downward, and bring the food to the mouth either by sticking the points onto it or in the case of soft vegetables, by placing it firmly on the fork in this position with the knife. Americans carve the meat in the same position, then lay down the knife and taking the fork in the right hand with the point turned up, push it under a small piece of food without the help of the knife and bring
it to the moth right-side-up.
6) Helping Yourself and Refusing
If a servant passes food around, he will pass the dish in at your left hand so that you can conveniently serve yourself with your right hand. Never serve yourself while the dish is on your right; it is then the turn of your neighbor on the right. It is polite to take some of everything that is passed to you. But if there is something you may not like, you
may quietly say: "No thank you."
7) Second Helpings
The hostess may or may not ask if you would like a second helping, according to the formality of the meal. If she does and you accept it, you should pass your plate to her or to the servant with the knife and fork still
lying on it.
8) The Salad Course
A salad is eaten with a fork only held in the right hand with points turned up. There is usually a special one for the salad, a little smaller than
the meat fork.
9) Bread and Butter
Bread is taken in the fingers and laid on the side plate or the edge of the large plate, it is never take with a fork. Butter is taken from the butter dish with the butter knife and placed on the side plate, not on
one's bread.
10) Other Things on the Table
When there are things on the middle of the table, such as bread, butter, jelly, pickles, nits, candies, you should not take any until the hostess
ahs suggested that they be passed.
11) Leaving the Table
It is impolite for a guest to leave the table during a meal, or before the hostess gives the signal at the end. When the hostess indicates that the dinner is over, she will start to rise from her seat and all the guests she rise from theirs at the same time.
12) Various rules and Suggestions
Sit up straight on your chair;
Do not put much food in your mouth at a time;
Drink only when there is no food in your mouth;
Try not to get into your mouth anything that will have to be taken out;
Do not make any nose when you eat;
Do not clean your teeth at the table or anywhere in public, either with your finger or a tooth pick(牙签), not even with you tongue.办公用品
中英文名称对照
Category of Stationery
桌子上摆满了办公用品，但同事向你借Stapler时，你却和他"大眼瞪小眼"，弄得他觉得你很小气，不想借给他。

其实自己的苦只有自己知道，生来就喜欢帮助别人的你没这么小气，很想借给他，却不知他要的Stapler是何物。

Ok，为了避免这样的事情再度发生，没事的时候就来这里看看吧，让它告诉你notepaper 是什么，pencil sharpener又是什么……
修改胶带 correction tap
书立 book stand
日记簿 diary book
文件袋 expanding file
地球仪 globe
名片夹 name card holder
办公用大头针 office pin
工字针 paper fastener
切纸刀 paper cuter
美工刀 cutter
办公室礼仪：上班第一天
Zhang Hai: Good morning Mr Mo, it's a pleasure to meet you again.
张海：早上好，莫先生，我很荣幸再见到您。

Mo: Nice to see you, if you work hard,skys the limits here.
莫：很高兴见到你，好的开始是成功的一半。

希望你前途无量。

Zhang Hai: Thanks, shall I meet my colleagues?
张海：谢谢，我能见见同事吗？
Mo: Sure, come with me.
莫：当然可以，跟我来。

Mo: Yi Di, I would like you to meet our new comer, Zhang Hai, he just graduated from Qinghua University.
莫：易迪，我向你介绍一位新同事张海，他刚刚从清华大学毕业。

Yi Di: Nice to meet you.
易迪：很高兴见到你。

Zhang Hai: I am new to the working world and would appreciate your guidance.
张海：我没有什么工作经验，请你多指教。

Yi Di: That's all right, I will try my best to assist if you need any help.
易迪：别客气，如果需要帮忙，我会尽力的。

Zhang Hai: Great!
张海：太好了。

Mo: Well, as other guys are still not in, I'll introduce you to them later.
莫：其他人还没来，我晚些时候介绍给你。

Zhang Hai: All right.
张海：好的。

different for one employee to ask anther for help. While no one likes the shirker who never seems to be able to quite get his own projects finished and turns helplessly to peers for assistance, most will willingly volunteer to lend a hand to someone who has helped him or her.
对于同事间寻求帮助，办公室内的礼节往往起着重要的作用。

往往没人愿意帮助那种老是无法完成自己工作，爱偷懒的人；而大多数人还是乐意主动地帮助那些曾经也帮助过自己的同事。

If you know a coworker is working through lunch to collate a large client packet, your volunteering to stay and help will be gratefully received and most often returned when it's you who is stuck. I say voluntarily because your offer is not to add up paid overtime hours. It is to help a peer in need.
如果知道同事午饭时间还一直忙着校对客户的文件，您主动提出留下来帮助他，会得到他的感激，在你遇到同样的情形时，会得到他的回报。

我所指的主动，是因为您的协助是没有加班费的。

属于助人于困难时机。

If your offer is accepted, you do not, however, store it away in your mental favor bank or ever remind everyone what a good person you were for helping------you simply hope the favor will be returned when it's you who is overloaded.
一旦你的好意被接受，不要刻意地老记着或提醒每个人您曾如何地帮助过他们--在你遇到力不从心的情况下总会有人回报你的。