hotel English 酒店英语

(1)I would like to reserve a twin/ double room at your hotel for four nights from June8, 2002.

我想向你们旅馆预订一间双人房，2002年6月8日入住，总共四天。

(2)Please reserve a single room under the name of Mr. Lin.请以林先生的名义定一间单人房。

(3)What's the price difference?两种房间的价格有什么不同?

(4)A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night. 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

(5)If there are no room available for the above period, please inform me ASAP as I must look for another hotel.如果在上述期间没有空房，请尽快告知以便另寻旅馆。

(6)I would like to book a flight to Paris on January 8 on Air France, First Class and round trip.

我要订一张去巴黎的往返票，1月8日，法航，头等舱。

(7)We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。

(8)What is the rate，please?请问房费多少?

(9)The current rate is$ 50 per night.现行房费是50美元一天。

(10)What services come with that?这个价格包括哪些服务项目呢?

(11)By the way，I'd like a quiet room away from the street if the is possible.

顺便说一下，如有可能我想要一个不临街的安静房间。

Dialogue A

Individual clients check in(散客入住

G=客人

R:=接待员

R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?

下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？

G：Yes, I’d like to check-in .please. 我要登记住宿。

R：Certainly, Madam. May I have you name, please?

好的，小姐。能告诉我您的姓名吗？

G：I’m Christine.Nolan 我叫克莉丝汀•诺兰

R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？

G：Yes, form today. 是的，预定了。从今晚开始。

R：OK, Ms .Nolan, please show me your passport.

好的，诺兰小姐，麻烦您出示一下您的护照。

R：（双手接客人证件）

R：（扫描客人证件后双手归还客人）

R：Just a moment, please. I’ll check our reservation record. （After a while）

Thank you for waiting.

Ms. Nolan. Your reservation is for a business single room for one night, the room rate is

￥800 that including two breakfasts. Is that all right?

请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的

商务单间，房价￥800（房价用手指给客人不要说出报价）,

含两份早餐是吗？

G：Yes. 是的

R：Print out the registration form? 打印住宿登记表。

（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）R：Y ou stay here one day, the deposit is

￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？G：By Credit Card. 刷卡。

R：OK, Ms. Nolan, please show me your credit card, I’ll brush

￥1500 of per-authorization（预授权）as your deposit.

Do you have a password of your card?

好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的

卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名）

G：Yes. 有密码

R：OK, please input the password. 好的，请您输一下密码。

R：刷卡后双手将卡还给客人，礼貌的让客人在

POS单上签名并再次告知刷卡的金额）

R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.

这是给你刷的￥1500的预授权，请您在POS单上签字确认