hotel English 酒店英语
English for Hotel Business酒店英语
身份证 identity card / ID card 护照 passport 留言 leave a massage 贵重物品 valuables 楼层服务间 floor station 楼层服务员 room attendant 楼层主管 floor supervisor 电梯 lift / elevator 照相机 camera 健身设施 fitness facilities 体重计/健康秤 bathroom scales 加床 extra bed 折叠床/弹簧床 Foldaway bed / spring bed / rollaway bed 标准床 Standard bed 大床 king-size bed 电视频道 TV channel 视频点播 VOD（video on demand） VOD宽频上网系统 VOD broadband internet system 卫星电视接收系统 satellal terms）
1．空房 VC（Vacant Clean ） 2．走客房 VD（Vacant Dirty） 3．未做住客房 OD（Occupied Dirty） 4．已做住客房 OC（occupied clean） 5．待修房 O.O.O (Out Of Order) 6．预退房 ED（Expect Departure) 7. 预定房 EA (Expect Arrival) 8．无烟房 NS（No Smoking） 9．外宿房 S/O (Slept Out) 10．双锁房 D/L (Double Lock) 11．请勿打扰 DND (Do Not Disturb) 12．请即打扫 MUR(Make Up Room) 13．拒绝服务 GRS (Guest Refuse Service) NNS(No Need Service) 14．无行李 N/B (No Baggage) 15．少行李 L/B (Light Baggage) 16．重要客人 VIP（Very Important Person） 17．长住客 LSG(Long Staying Guest) 18．结帐 C/O (Check Out) 19．入住 C/I (Check In)
Hotel English Unit4 Concierge,酒店英语 迎宾员
Teaching and learning aims:
• 1. Get (the students)
yourself familiar with concierge • 2. Master and use the expressions used. • 3. Practice yourself (students’) listening, reading, speaking and translating ability
check the number of the baggage Lead the guest to the reception desk and waiting for his/her registration Take the guest to his /her room Knock at the door, then step in Introduce the facilities Farewell to guest Fill in the form at reception desk
Task Ⅱ: text study – The Concierge (P51)
• Read the text silently, then answer the
questions in Ex. 3A. (p48)
19
2012-3-20
Duties of the Bellman
• Greeting • Carrying baggage; • Guiding guests to a room; • Demonstrate the operations and features of the room • • • • •
I ought to have told you in advance. 我应该事先告诉你。 我应该事先告诉你。
Hotel English ---check out(酒店英语--退房)
Situation 3 Check OutLesson One General Procedure 一般程序G: I'd like to check out.旅客:我想结账离店。
R:Have you settled bill?接待员:您结账了吗？G:No.I'd like to do that now.旅客:还没有，我想现在结账。
R:You can settle your bill at the Finance Department on the fourth floor.接待员:您可以在四楼的财务部结账。
G:Okay. I've paid my bill.旅客:好了，我已经结完帐了。
R:Would you like some help with your luggage?接待员:您需要帮忙提行李吗？G:I think I can do it myself if I can borrow your trolley.旅客:要是能借用一下你们的行李车，我想我自己就行。
R:Certainly. Just a moment, please. I'll get it for you.接待员:当然可以。
请稍等，我去给您拿行李车。
Lesson Two Setting Bill the Night before Leaving客人在离店的前一天晚上结账C:Finance Department.出纳员:你好，财务部。
G:Hello,this is Mr.Lister in room 3406.旅客：你好，我是3406房间的Lister先生。
I'll be leaving early tomorrow morning.我准备明天一早离开这里，So I'd like to come down sometime today to settle my bill.所以我想今天下楼结账。
与酒店的英语单词
与酒店的英语单词与酒店有关的英语单词酒店大家都不陌生，酒店是人们外出常入住的地方，下面为大家介绍一些与酒店有关的英语单词，希望大家喜欢。
1).restaurant n.餐馆，餐厅I’ve heard that restaurant engaged an authentic Sichuan chief to serve authentic Sichuan-flavor dishes to customers 我听说那家餐馆聘请了位正宗川菜厨师，为顾客提供正宗川味菜肴。
2).,cafeteria n.自助餐厅，自助食堂We can have delicious roast duck in this cafeteria.我们可以在这家自助餐厅吃到美味的烤鸭。
3).cafe n.咖啡馆，小餐馆Let's meet at the cafe next to my house.我们在我家隔壁的那家咖啡馆见面吧。
4).caff n.小餐馆The caff caught fire last night and two waiters were killed那个小餐馆昨天晚上着火了，有两个服务员被烧死了。
5).bakery n.面包店The bread is sold at half price in this bakery after six o'clock 这家面包店6点之后，所有的面包都以半价出售。
6).grillroom n.烧烤屋We walked along the street till its end but we didn't find a rillroom我们沿着这条街走到了尽头，但是仍然没有找到一个烧烤屋。
7).cold drinks shop 冷饮店The refrigerator in this cold drinks shop didn't work this morning今天上午，这家冷饮店的冰箱坏了。
酒店英文翻译英语（HotelEnglishtranslation）
酒店英⽂翻译英语（HotelEnglishtranslation）酒店英⽂翻译英语（Hotel English translation）Rice cake Rice tube puddingFried rice with eggSweet potato congeePlain rice, Plain white riceGlutinous oil riceLunch box of Chinese styleGlutinous rice Glutinous riceBraised pork rice Braised pork riceReed meat rice dumplingShrimp Shrimp ballsAngelica duckTempura TenpuraFried Noodle "Style"Special Homemade Lasagna LasagnaOyster omeletWonton noodles Wonton & noodlesSliced noodles with Sliced noodlesWattle Flat noodlesSpicy hot noodles with Spicy noodlesSesame paste noodles with Sesame pasteFried rice noodles with Fried rice noodlesDuck with noodlesGooseflesh Goose with noodlesRice Rice noodlesEel noodles with Eel noodlesSeafood noodles with oolong noodlesWinter powder Green bean noodlePork noodle Pork with pickled mustard green noodles Oyster thin noodlesTaro cake Taro cakeChicken Chicken rollsBean paste cake Bean paste cakeCrystal dumpling Pyramid dumplingsBean curd Dried nowGlutinous rice cake Glutinous rice cakes Tofu pudding now pudding"Fish ball soup Fish ball soupMeat ball soupPork intestines soup Pork intestine soup Egg & vegetable soup Egg & vegetable soup Clam soup Clams soup Squid soup Squid soupOyster soup Oyster soupNori Seaweed soup soupSquid soup Squid thick soupSweet & sour soupSour and chilli soupWonton soup Wonton soupPork soup is Pork thick soupHot pot hot potLove jade Vegetarian gelatinStinky tofuThe sugar gourd Tomatoes on sticksSpicy hot pot spicy hot potSpicy hot bean curd with Spicy bean curd Red bean ice Shaven ice with red bean Shaven bravely and ice ice Eight treasures of iceMian ice Mein iceIce Oatmeal ice creamRed bean milk ice Red bean with milk ice Sweet potato ice Sweet potatoDrink beverageRice milk Rice & peanut milkThe Dried Longan Ginger Tea is Dried in Chinese wolfberry Bodhi Tea, Soapberry TeaGinseng Tea ren-shen TeaOolong Tea/wulong TeaGround tea Lai - ChaSoya-bean milk Soybean milkPlum juice, Plum juiceSugar cane juice Sugar cane juiceStar fruit juicePear Juice, Pear JuiceFruit Juice in Grapefruit JuiceKiwi fruit Juice Kiwifruit JuiceMango Juice JuicePapaya Juice, Papaya JuiceCarrot Juice, Carrot JuiceWater Melon Juice JuiceJuice of Celery JuiceCoconut Juice Coconut JuiceHerb juice, Herb teaGrape Juice Grape JuiceOrange Juice Orange JuiceAppetizer & Salad head plate and Salad Never fruit saladLobster fresh fruit saladMixed salad (6 kind)Pastoral salad (6)tomato - mozzarella⼩⽜芝⼠沙的汁液smoked chicken乐队烟鸡⽇本环球影城传统的意思是goose platter法式⼩肝酱sanche - dolsot - bibimbapbibimbap with - vegetablest - stone pot拌饭拌饭拌饭bibimbap bibimbap:bibimbap bibimbap bibimbap bibimbibimbap 五花⾁五花⾁五samgyetangchicken ginseng soup参鸡汤鸡汤汤参蔘鸡热⽔samsaek-songpyeon half-moon rice cakes松叶蒸熟的三⾊饼三⾊松糕三⾊松糕samsaekjeonthreekinds - fried fish andvegetables三⾊煎饼三⾊饼三⾊煎饼samseon-ganjajangstiriefriednoodlesbean sauce海产物炸酱⾯让⼤家⼀起来学习⼀下吧(english)(⽇⽂)(简⽂)(繁体)s seafood rice with a mseon-nurungjitangbrowned stew先勾芡的三鲜锅巴汤三鲜锅巴汤海产品s a⽶seon-bokkeumbapstir-fried rice with三鲜炒饭三鲜炒饭seafood海鲜炒饭samseon-udongudon with seafood海产品乌冬⾯三鲜乌冬天⾯鲜乌龙⾯samseon - jajangmyeonstir-fried noodles with seafoodand black soy sauce bean酱⾯酱⾯~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~samseon-jjamppongsicy noodle soupseafood这是海鲜汤⾯3鲜辣汤⾯samchi - guibroiled Spanish mackerel鲛鱼烤鮁丼烤马烧鱼samchi-sogeum-guibroiled spanish mackerel with美搜刮的烤⾁盐烤马鲛鱼盐烤鲅鱼s a ngeojineureomijjimsteamed shark ' s fin潭⽔鳍的蒸清煮蒸翅清蒸翅sangeohoeraw shark⽣鲨鱼⽚⽣鲨鱼鲨鱼的⽣鱼⽚截距sangchussam-shabuhabushabu with rice appedin lettuce锅⾥饭是⼀锅，⼀锅⼜⼀锅⼜⼀锅saesongi neutari beoseotmushrooms平菇松茸松茸,平菇松蘑菇,⾦顶侧⽿朵saesongi-beoseot-gwaansim-steakgrilled - tenderloinmushrooms松茸和⽜的养⽜菇和⽜的养⽜的⽜⼀种saesongi - wadeungsim-steaksirloin steak mushrooms蘑菇和サーロインwith⽜排蘑菇⽜柳排蘑菇和莎朗⽜排(english)(⽇⽂)(简⽂)(繁体)- - - - - - - - - - deopbap saeu beoseotstir-fried mushrooms shrimps andon rice虾菇盖饭虾仁虾仁菇盖饭盖饭蘑菇⾹炒虾炒虾炒虾炒虾炒虾炒虾炒虾saeu-bokkeumbapstire - friedricevegetables虾炒虾仁炒饭虾仁炒饭saeu-wa gesal-salad shrimps and crab meat salad虾和螃蟹⾁沙拉沙唐古拉虾仁虾仁螃蟹⾁蟹⾁沙唐古拉虾⼤丸⼦虾丸saeu-wanja-twiOld の gimdeep - Fried shrimp meatballs sea つみれ Yang げFried prawn ball Fried prawn ballSaeujjimsteamed old の steamed shrimp sea し steamed shrimp Steamed shrimpSaeu chili -Braised shrimp chilisauceThe old のチリソース spicy shrimp, spicy shrimp with ketchupSaeu - chili - bokkeumbapFried rice with shrimps and chilisauceThe old のチリピラフ spicy shrimp Fried rice with spicy tomato juice shrimp Fried riceSaeu - cream - spaghettispaghetti with shrimp cream sauce sea old クリームスパゲッティー shrimp creamy pasta cream shrimp pastaSaeutangshrimp soup sea old shrimp soup shrimp soupSaeu - tomato - saucestir - Fried shrimp with tomato sauce and old sea トマトソース shrimps in tomato juice In tomato sauce shrimpSaeu - twigim deep - Fried shrimp sea day old のぷら soft Fried shrimp Fried shrimp(English) (Japanese) (simplified) (traditional)Cream Potato SaladButter and potato saladAsparagus Salad with Tarragon VinegarAsparagus salad with dried vinegarCheese board with crackerCheese plateAssorted sushiAssorted sushiBBQ meat combinationChinese style burning a platterMarinated combinationChinese saladSoup SoupTomato soupTomato soupBraised shark's fin with shredded chickenBraised chicken wingsSeafood Seafood snow trayShrimp Scallop, ScallopSalmon Salmon, Due to the Sea Shell of the Sea Shell, Abalone Shell Abalone ShellLobster Shellfish Shellfish oyster oysterCheese PlatterCheddar car beat cheese EmmentalAdam wongSurroundings while Station fryingBeef Steak Steak Short Rib cowboy boneChicken Steak Pork Chop Pork Chop Pork ChopLamb Chop sheep Octopus squid beardPoach Station burningVegetable 4 vegetable fungusRice Noodle Soup 3 Soup Soup 3 Soup baseMandarin fish Shell Mussel qingkouFish Ball Shrimp pellet Slice Fish Slice Fish SliceShow cooking on the sceneThe Sea cucumber crocodile feet goose feet abalone mushroomSea cucumber alligator palm of a goose palm abalone mushroom The Main Course the Main CourseRoasted lamb sirloin with mix herbHerb burning the west cold (sentiment)Fried shrimp shrimp with black pepper and minced garlic Fried shrimp with black pepper and garlic (fireworks) Braised osso buco with red wine sauceOsso bucco (Portuguese wine)Baked seafood with cheeseBaked seafood with cheese.Wok Fried fish mawThe cod (love heart)Fried spaghetti with assorted vegetableTriple Fried spaghettiChunky VegetableStir-fried mixed vegetables (love silk)Cerame sweet potatoCaramel sweet potatoes (honey honey) Baked Rice with seafood and mushroom Mushroom seafood gratin (full of love) Steamed fish with garlicSteamed bass with garlicSalted and spicy profritPretzels (tender feelings)Braised mushroomBow-cut mushrooms (double buckle)Dessert dessertsAmerican Cheese Cake American cheesecake Germany Cheese Cake Cheese CakeJapanese Cheese Cake Japanese cheeseburger Mexican Cheese Cake Mexican cheesecakeStrAwberry Mousse Cake strawberry Mousse Cake Rainbow Jelly Jelly JellyIce Cream all kinds of Ice CreamFresh Fruit 8 Fruit tuna # tunaCanned tunaGold shark fin # Gold shark finShrimp # nine section shrimp #Verbal fish # Verbal fishOrchid crab # Orchid crabBlue # blueBoss fish # boss fishNow # Clam# Carp Carp# dace daceAce ace tinCanned fish can be CannedBass # PerchGreen fin horse face dolphin # Green fin horse face filefish Tilapia, tilapiaQ: spiral lions #Eels # EelEel # EelHair clam # Hair clamsPrawn # prawnCuttlefish, CuttlefishOyster # oystersEye fish # Cuttle fishAntarctic shrimpKrill # krillShrimp # South American shrimpLoach # loachThe catfish # program catfish Catfish # program catfish # Crab CrabOther aquatic productsHerring # herringGreen fish liver # Herring liver Mackerel # mackerel Autumn knife fish # saury Autumn clam # Autumn clams Meat SnailSalmon # salmonSardine # sardineSand clam # Sand clamThe Shark # Shark# scallop scallop。
hotel English 酒店英语
(1)I would like to reserve a twin/ double room at your hotel for four nights from June8, 2002.我想向你们旅馆预订一间双人房，2002年6月8日入住，总共四天。
(2)Please reserve a single room under the name of Mr. Lin.请以林先生的名义定一间单人房。
(3)What's the price difference两种房间的价格有什么不同(4)A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
(5)If there are no room available for the above period, please inform me ASAP as I must look for another hotel. 如果在上述期间没有空房，请尽快告知以便另寻旅馆。
(6)I would like to book a flight to Paris on January 8 on Air France, First Class and round trip.我要订一张去巴黎的往返票，1月8日，法航，头等舱。
(7)We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
(8)What is the rate， please 请问房费多少(9)The current rate is$ 50 per night. 现行房费是50美元一天。
(10)What services come with that 这个价格包括哪些服务项目呢(11)By the way， I'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。
UNIT-1酒店英语口语
Hotel English 酒店英语视听说
Video I
At the Gate
When a guest arrives at the hotel, the bellman greets her.
Hotel English 酒店英语视听说
Video I
1
At the Gate
Decide true (T) or false (F).
Video II
1
In the Lobby
Fill in the blanks with the missing words.
Clerk: How are you today, Mr. Johns?
Fine, thanks. Guest: _____________________.
Clerk: This is our manager, Mrs. Li.
1. The bellman greets the guest in the evening.
2. The bellman is very polite to the guest.
( F )
( T )
3. The guest has four pieces of luggage with her. ( F )
After you, please. Bellman: _________________________.
Guest: Thank you. Please enjoy your stay. Bellman: ______________________________________ .
Hotel English 酒店英语视听说
Hotel English 酒店英语视听说
环球英语网校 旅游饭店职业英语初级Hotel English (Book I) 第十六讲
环球英语网校旅游饭店职业英语初级Hotel English (Book I) 第十六讲环球英语网校旅游饭店职业英语初级Hotel English (Book I) 第十六讲核心句型和单词复习句型Unit 1 Concierge1.Good morning, Sir. Welcome to our hotel.2.Let me help you with your luggage / baggage.3.Very glad to have you here.4.Can you help me with my luggage?5.No problem.6.The Reception Desk / The lift is over there.7.Follow me, please.8.This way, please.9.Would you mind my putting your baggage here? 10.You’ve got three pieces of luggage. Is that right?11.May I / Shall I show you to your room?12.It’s my pleasure.13.Here is your room / some toilet paper.14.May I put your luggage here?15.This way to the elevator, please.16.Let me take your suitcases.17.How do you like our hotel?18.Let me show you to your room, please.Unit 2 Front Office1.Good morning. Room Reservation. Can I help you?2.I’d like to reserve a room for September 20th and 21st, please.3.What kind / type of room would you like, a double room or a single room?4.Wait a moment, please.5.I’d like to make a reservation.6.What kind of room do you prefer?7.I need a single room with bath.8.How many nights will you stay?9.I’ll send confirmation of your reservation.10.We look forward to your coming / your arrival..11.What can I do for you?12.I want to reserve a suite.13.How long are you going to stay? / How long do you intend to stay?14.I have a reservation in your hotel.15.Could I have your name?16.We have the reservation under your name?17.Could I see your passport, please?18.Would you please fill in this registration form? 19.Certainly. Here you are.20.Do you have a reservation? / Have you made a reservation?21.Let me see.22.There is one single room available.23.I’ll take it.24.May I have your passport to fill out the registration form for you?25.Would you please show me your passport?26.Could you sign your name here, please?27.I’d like to check out / check in now.28.May I have your name and room number, please?29.Your bill is ready. The total is $588. / It totals $588.30.Please have a look at it to see if everything is correct.31.Here is you bill.32.I’m sorry. I don’t understand this item.33.It’s for the IDD calls you made from your room.34.Item 6 is for the room service.35.The service charge is included in the bill.36.I’ll check with the laundry service.37.I’m sorry for making such a careless mistake.38.How will you be paying, in cash, by credit card, or with traveler’s check?39.I’m sorry. We did make a mistake.Unit 3 Housekeeping1.Housekeeping. May I clean your room now?2.May I make up your room in half an hour?3.May I come in?4.Could you come back in an hour?5.When do you want me to clean your room?6.May I tidy up these things on your bed?7.Shall I come back later?8.I’ll come back in an hour.9.What time would you like us to clean your room?10.There’s something wrong with the toilet in my room.11.I’m sorry. I’ll send someone to repair it right now.12.The faucet is leaking in my room.13.I’m sorry for the trouble.14.We’ll send someone to your room right now.15.We’ll have someone check it for you.16.By the way, where can I have my pants cleaned?17.We have laundry service.18.We provide express laundry service.19.We collect laundry every morning.20.You may just put your laundry in the laundry bag and fill out the laundry list.21.I want to have my shirt cleaned.22.I’ll pi ck up your laundry right now.23.I’ll come to pick up your laundry.24.Please fill in the laundry list and put it with your laundry.25.When would you like your laundry back?26.Your laundry will be sent back in 3 hours.27.Could you help me to book the ticket?28.How many tickets do you want and for what time?29.Let me introduce the room facilities for you.30.We have several function rooms for you to choose from.31.You can receive your guests at the executive lounge.32.We offer free domestic and foreign newspapers for the executive guests.33.I’ll go the the business center to fax it for your right now.34.We offer free shoe–shine service. Unti 4 Operator1.I’d like a wake-up call at 5:30 tomorrow morning.2.Good morning, Madam. This is your wake-up call.3.Can you put me through to Mr. Wang in room 3205?4.Certainly, Sir. I’ll put you through.5.Please hold on.6.Sorry. I’m afraid she is not in.7.Would you like to leave a message?8.When would like us to wake you up?9.I’m sorry. The line is busy.10.Nobody answers.11.May I take a message for her?12.I’d like to call my family in England.13.You may call directly from your room.14.I want to place a call to America.15.What’s the rate?16.Are there any special night rates for international calls?17.You may use an IP calling card to make a long distance call?18.What’s the telephone number in Canada?19.I’ll give you the charges when you finish the call.20.Would you like a pay call or collect call?21.I’ll ring back as soon as I get through.雅思、托福、GRE、新概念、口语、语法、词汇、考研英语、公共英语、日语等级、四六级、商务英语、翻译资格、旅游英语、在职英语、日语、德语、法语、韩语、俄语、西班牙语全程视频免费答疑22.I’ve called Mr. Gao in room 1243, but he’s not in at the moment.23.May I leave a message on the phone? 24.We can make a recording for you.25.Please hold on and leave your message when you hear the beep.26.He will get your message when he returns.27.Here is the pen and the message form.28.I will send it to Miss. Zhang when she returns.29.May I know who is visiting?30.I’ll send this message to Mr. Brown.31.Let me call him in his room first.32.Nobody answered the phone.33.I’m afraid he’s out. Could you call again later?Unit 5 Food & Beverage1.Good morning. Room service. Can I help you?2.I’d like to have breakfast in my room.3.Y ou’d like a continental breakfast and your room number is 1012.4.Would you like anything else?5.The order will be sent to your room in a few minutes.6.Here is y, our room service.7.No problem, I can have that ready for you in 10 minutes. / Your order will be ready in 10 minutes.8.How would you like your coffee, with sugar or milk, Madam?9.What would you like to have, Sir?10.How would you like your eggs, scrambled, fried or boiled?11.Your order will be ready soon.12.I’m sorry to disturb you, but here is your room service.13.Thank you for using room service.14.Do you have a table for two?15.Where would you like to sit?16.Can we sit by the window? 17.Do you have a table for eight available now?18.Here is the menu.19.Excuse me, are you ready to order now?20.I think I’ll have the beef steak.21.May I take your order now?22.How many people are there in your party?23.Would you come this way please?24.Will this table be all right?25.What would you like for your dessert?26.I’d like my steak well done.27.Please have a look at the menu. I’ll be right back.28.What would you like to drink?29.What can I serve you today?30.I’d like a bottle of Beijing beer.31.I’ll be back soon with your order.32.May I recommend a drink for you?33.Would you like to try our snacks?34.We are not allowed to drink on duty.35.How many cubes of ice do you like with your whisky?36.How would you like your whisky, straight up or on the rocks?37.Here’s your order. How would you like it?38.Our special for today is cocktail.Unit 6 Business Center1.Excuse me, I wonder if I could send a fax.2.We provide fax and Internet service.3.I’d lik e to send it to Canada, and this is the fax number.4.I’d like 10 copies of this article.5.How much do I owe you?6.For A4, it totals 15 yuan.7.Could you repeat the fax number, please?8.Where do you want to send the letter?9.Excuse me, do you need an invoice?10.I’m sorry to keep you waiting.11.When do you need them?12.How many copies would you like?13.What kind of paper would you like to use, A4 or B5?14.Please let me know if you need help with the Internet service.15.They’ll be ready in 15 minutes.16.Welcome to Airport Ticketing. May I help you?17.I’d like to book a flight to Chicago this Friday.18.How about a flight leaving at 7:00 a.m. this Friday?19.I want to make an airline reservation.20.Where do you want to go?21.When do you want to leave? / When do you plan to leave?22.First class or economy class?23.One way or round trip?24.There is one at 9:30 tomorrow morning.25.The price is $800.26.Your departure time is 7 p.m.27.It will arrive at 9 p.m. local time.28.I want to know what kind of rooms you have for business meetings?29.We have several conference rooms for you to choose from.30.We offer many kinds of meeting facilities for our guests.31.I’ll take you to the function room.32.The conference rooms are on the 12th floor.33.What time would you like to use the conference room? 34.Your document will be sent up right now.35.How many people will attend the meeting?36.What kind of facilities do you need?37.Can I have the name of your company?38.What’s the date for the meeting, please?39.What time do you need the multifunction room?Unit 7 Other Services1.Excuse me, where is the dining-hall?2.How can I get there from here?3.Please take the elevator down to the first floor and turn left. You’ll find it.4.Excuse me, how can I get to the Business Center?5.Go straight ahead and turn right.6.Y ou’ll find it just in front of you.7.You can’t miss it.8.I wonder if you could tell me how I can get to the Tennis Center.9.Excuse me, which is the way to the bar?10.It’s over there next to the dining-hall.11.It’s over there at the back of the elevator hall.12.Can you tell me the way to the Chinese restaurant?13.Could you please tell me how to get to the coffee shop?14.Is this the right way to the Business Center?15.Please take the elevator up to the 5th floor and turn left.16.You can go there by the No. 22 bus and get off at the Xidan stop.17.The bus stop is just in front of the Bank of Beijing opposite the hotel.18.How can I get to the nearest post office from the hotel?19.You can go there by taxi / by subway.20.Please tell me how I can get to the nearest travel agency. 21.Just go out of the hotel and turn left.22.It is just 200 meters down the road.23.Go down this road and turn left at the crossing.24.Go along the road and the post office is just next to the bank.25.Let me show you on the map.26.The Forbidden City is to the north of Tian’anman Square.27.You can take No. 1 bus.28.It’s not far from here.29.Take the second turn on the left.30.I’d like to buy some clothes for my wife.31.Can you give me some suggestions?32.There are many typical Chinese-style clothes for you to choose from.33.What do you think of it? / How do you like it?34.How would you like to visit the China National Museum later?雅思、托福、GRE、新概念、口语、语法、词汇、考研英语、公共英语、日语等级、四六级、商务英语、翻译资格、旅游英语、在职英语、日语、德语、法语、韩语、俄语、西班牙语全程视频免费答疑35.Would you like to buy some souvenirs?36.What size do you wear?37.What color do you like?38.It suits you very well.39.I’m sorry. It’s sold out.40.What do you think of this style?41.I’ll take this one.单词词组Unit 1 Concierge1.Welcome2.hotel3.doorman4.luggage5.glad6.help7.reception8.show9.baggage / luggage10.put11.case12.carry-on13.shoulder bag14.over there15.suitcase16.belongs17.wallet18.backpack19.pleasure20.lift21.elevator22.follow23.soap24.razor/doc/b288ba3987c24028915fc314.html b26.ashtray27.television28.mirror29.cup 30.air-conditoner31.plug32.wardrobe34.bellboy35.articleUnit 2 Front Office1.book2.room3.suite4.presidential suite5.double bed / room6.single room7.triple room8.standard room9.reservation10.prefer11.confirmation12.bath / bathroom13.bathtub14.stay15.in all16.forward17.reserve18.make a reservation19.moment20.registration21.available/doc/b288ba3987c24028915fc314.html plete 23.form24.show25.receptionist26.fill in / out27.passport28.sign29.total30.amount to31.bill32.item33.charge34.in cash35.by credit card36.with a traveler’s check37.deduct38.mistake40.under your name41.afraid42.certainly43.month44.date45.year46.check in / out47.wait a moment48.ready49.right / correct50.understand51.check 52.pay53.per night54.IDD calls55.DDD callsUnti 3 Housekeeping1.bath shampoo2.bed3.chair4.closet5.curtain6.quilt7.pillow8.bed sheet9.bed spread10.clean the room11.make up12.tidy up13.half an hour/doc/b288ba3987c24028915fc314.html e back 15.what time/doc/b288ba3987c24028915fc314.html ter17.send18.maid19.repair20.send21.right now / right away/doc/b288ba3987c24028915fc314.html set 23.refrigerator 24.door26.trouble27.immediately28.window29.light30.toilet31.washbasin32.faucet33.shower34.bulb35.plumber36.bathtub37.wallpaper38.wrong39.repairman40.wash/doc/b288ba3987c24028915fc314.html undry42.dry cleaning43.skirt44.shirt45.suit46.shoe47.dress48.tie49.coat50.underwear/doc/b288ba3987c24028915fc314.html undry service /doc/b288ba3987c24028915fc314.html undry bad /doc/b288ba3987c24028915fc314.html undry list54.collect55.pants56.pick up57.wear58.executive59.lounge60.wake-up tea/doc/b288ba3987c24028915fc314.html puter room62.facility63.introduce64.Internet service65.business floor66.ticket67.evening show68.try my best69.tomorrow evening71.address72.by the way73.room number74.press75.valet76.express laundry service77.same-day service78.no problem79.function room80.choose81.room facilities 82.offer83.faxUnti 4 Operator1.wake-up call2.operator3.caller4.p ut … through5.hold on6.leave a message7.wake-up service8.knock at the door9.call10.directly11.cheap12.second13.minute14.rate15.special rate16.make a long distance call17.IP calling card18.telephone charge19. a pay call20. a collect call21.telephone number22.call / ring back23.at the moment24.on the phone25.record 26.make a recording28.visit29.message form30.return31.ball-point pen32.China33.England34.Japan35.South Korea36.Australia37.Canada38.France39.Germany40.America41.RussiaUnit 5 Food & Beverage1.order2.room service3.have breakfast4. a continental breakfast5.menu6.in a few minutes7.sugar/doc/b288ba3987c24028915fc314.html k9.doorknob menu10.room number11.hot beverage12.service charge 13.Hong Kong14.The United Kingdom15.The United States of America16.fruit juice17.restaurant18. a table for two19.sit by the window20.beef steak21.excuse me22.appetizer23.soup24.heavy25.light26.spicy28.fresh29.dessert30.main course31.well-done32.rare33.medium-rare34.beer35.serve36.cocktail37.whisky38.brandy39.rum40.coffee41.ice 42.martini43.wine44.teaUnit 6 Business Center1.provide2.fax3.Internet service4.wonder5.send a fax6.fax number7.assistant8.copy9.bartender10.again11.recommend12.snack13.on duty14.enjoy15.ice cubes16.special17.article18.owe19.money20.total21.send a letter22.invoice23.sign your name24.keep you waiting 25.postcard26.receive a letter27.type28.print29.duplicate30.offer Internet service31.Internet connection32.flight33.airport ticketing34.book a flight35.leave36.plane37.make an airline reservation38.arrive39.ticket price/doc/b288ba3987c24028915fc314.html rmation41.arrival time42.departure time43.plan44.discount ticket45.one-way ticket46.first class / economy class47.round-trip ticket48.adult ticket49.return ticket50.air ticket51.conference room52.several 53.choose54.business meeting55.meeting facilities56.function room57.banquet hall58.attend the meeting59.kind / typeUnit 7 Other Services1.direction2.dining-hall3.get there4.take the elevator5.turn left / right6.find7.housekeeper8.go straight ahead9.lift10.walk straight11.in front of12.miss13.Chinese / Western restaurant/doc/b288ba3987c24028915fc314.html pany15.multifunctional16.receptionist17.Tennis Center18.bar19.next to20.up / down 21.back22.behind23.beside24.upstairs / downstairs25.end26.shopping center27.by bus28.take bus29.get on / off at …30.bus stop31.opposite32.near / nearest33.buy / sell34.clothes35.souvenir36.homeland37.understand38.suit39.travel agency40.meter / kilometer41.map42.north / south / west / east43.far44.crossing45.typical46.Chinese-style47.suggestion48.wife / husband 49.silk50.medium size/doc/b288ba3987c24028915fc314.html rge size52.small size53.extra large size54.gram / kilogram55.purple56.post office57.Tian’anmen Square58.The Forbidden City。
hotel English 酒店英语
(1)I would like to reserve a twin/ double room at your hotel for four nights from June8, 2002.我想向你们旅馆预订一间双人房，2002年6月8日入住，总共四天。
(2)Please reserve a single room under the name of Mr. Lin.请以林先生的名义定一间单人房。
(3)What's the price difference两种房间的价格有什么不同(4)A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
(5)If there are no room available for the above period, please inform me ASAP as I must look for another hotel.如果在上述期间没有空房，请尽快告知以便另寻旅馆。
(6)I would like to book a flight to Paris on January 8 on Air France, First Class and round trip.我要订一张去巴黎的往返票，1月8日，法航，头等舱。
(7)We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
(8)What is the rate，please请问房费多少(9)The current rate is$ 50 per night.现行房费是50美元一天。
(10)What services come with that这个价格包括哪些服务项目呢(11)By the way，I'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。
酒店英语
3、答谢和应答语
Thank you (very much)！ 谢谢您（非常感谢）！ Thank you for your information/help. 谢谢你的资讯/帮助。 I'm glad that i can help. 很高兴能为你效劳。 You are welcome . /Not at all. 不用谢。 Thank you for staying in our hotel. 感谢您在我们酒店下榻。
二 酒店基本的礼貌服务英语 1、Greeting 欢迎和问候语
Good morning (afternoon ,eveing ),sir /madam. 早上（下午、晚上）好，先生（夫人）。 How do you do! Glad to meet you. 您好！很高兴见到您。 How are you? Fine,thanks ,And you? 你好吗？很好，谢谢，你呢？ Welcome to our hotel. 欢迎到我们酒店来。 Wish you a most pleasant stay in our hotel! 愿你在我们酒店过的愉快！ I hope you will enjoy your stay wish us. 我希望你在我们酒店过的愉快。 Have a good time! 祝您过的愉快！
4、指路用语
It's on the second (third )floor. 在二（三）楼。 Turn left /right. 往左/右转。 This way, please. 请这边走 I'll show you the way. 我带你走。 It's at the end of the corridor. 在走廊的尽头。
Hotel English Unit 8 Serving Chinese Food 酒店英语,中餐
QQ: 283400277 EMAIL:googgoog321@163.co m
Teaching Objectives:
1. To help the students master the procedure of offering Chinese food service 2. To learn what a waiter or waitress should do when serving the guests 3. To help the students make similar dialogues
3)
Cantonese dishes, composed of Cantonese, Chaozhou and Dongjiang cuisine, are famous for their fresh materials and great tenderness. Cantonese cuisine tastes clear, light, crisp and fresh and it usually chooses raptors and beasts to produce originative dishes. 由广州、潮州、东江客家菜三种地方菜构成。 粤菜用 料广泛新奇，蛇、狗、猫、猴都能制成美味佳肴。菜肴 清淡、生脆、爽口。
Typical dishes Twice Cooked Pork Slices
Spicy Diced Chicken with Peanuts / kung Pao Chicken
Typical dishes
Stewed Thin Beef Slices
Hot pot
WaterWater-boiled Fish
最全的酒店英语_Hotel English
酒店英语hotel EnglishRestaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间 a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李 a piece of baggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室...1) Good morning (afternoon ,evening),sir (madam).早上好(下午、晚上好)，好，先生(夫人)2) How do you do? (-- how do you do ?)您好!3) Hello (or hi )!您好!4) How is everything (with you )?(您的)一切都好吗?5) How are you getting on ( or along ) these days ?这几天过得怎么样?6) How are you ? (- Fine ,thank you .and you? )您的身体好吗?7) Glad (nice ) to see you .见到您很高兴。
Hotel English 150 酒店英语150句
欢迎和问候语：1) Good morning (afternoon, evening),sir(madam).早上(下午、晚上) 好，先生(夫人) 。
2) How do you do? 您好！(初次见面)How do you do? 您好！Glad to meet you. 很高兴见到您3) How are you? 您好吗？Fine, thanks. And you? 好的，谢谢。
您呢？4) Welcome to our hotel (restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。
(客人刚入店时)I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。
(客人离店时)7) Have a good time ! 祝您过得愉快！电话用语：8) Ramada Plaza Hotel, Front Desk. Can I help you ? . ****大酒店，前厅。
您找谁？9) Sorry , I’ve dialed the wrong number. 对不起，我拨错号了。
10) May I speak to your General Manager? 能和你们总经理说话吗？Speaking. 我就是。
11) Sorry. He is not in at the moment . 对不起，他现在不在。
Would you like to leave a message ? 您要留口信吗？12) Pardon ? 对不起，请再说一遍好吗？I beg your pardon ? 对不起，请再说一遍好吗？祝贺语：13) Congratulations! 祝贺您！14) Happy birthday! 生日快乐！15) Happy New Year! 新年快乐！16) Merry Christmas! 圣诞快乐！17) Have a nice holiday! 节日快乐！18) Wish you every success! 祝您成功！答谢和答应语：19) Thank you (very much). 谢谢您(非常感谢) 。
酒店英语大全
酒店英语大全Hotel English daqo 总经理General Manager驻店经理Resident Manager财务部经理Finance Manager推销经理Purchasing Manager结帐经理Cashier Manager信誉审计经理Credit Manage本钱验货经理Cost Manager仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain审计员Night Auditor信誉管理员Credit Clerk应收款管理员A/R Clerk出纳General Cashier往来款结算员Accounting Clerk支出费用结算员Accounting Clerk本钱核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品推销员Purchasing Clerk - F&B物资推销员Purchasing Clerk –Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep –Material 餐厅收款员F&B Cashier总台收款员F/O Cashier员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner 司机Driver工程部经理Engineering Manager运转经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运转领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper安消部经理Security Manager门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk客务部经理Room Division Manager客房经理House Keeping Manager洗衣经理Laundry Manager前厅经理Front Office Manager市场拓展部经理Sales ManagerG R O Guest Relation Office前台领班Front Office Captain礼宾领班Concierge Captain筹划兼美工Mastermind & Art Designer 客房效劳员Room Attendant庭院清扫养护员Garden Keeper洗濯工Washing Worker夜间清洁工Night Sweeper日夜保洁员Mobile Cleaner服装保管员Uniform Keeper干湿洗工Washer手烫工Presser大烫工Flat Work Ironer接待员Reception商务中心文员Business Center Clerk机场代表Air Representative文员兼仓管Secretary & Storeroom Keeper 康乐部经理Recreation & Health Manager 文娱经理Recreation Manager康体经理Health Manager桑拿领班Sauna CaptainKTV领班Karaoke Captain网球效劳员Tennis Attendant棋牌效劳员Chess & Cards Attendant台球效劳员Billiards Attendant餐饮部经理Food & Beverage Manager行政总厨Executive Chef冷菜房厨师长Cold Food Chef西点厨师长Western Food Chef加工间厨师长Primary Processing Chef效劳员Waiter / Waitress仓管员Warehouseman洗碗工Dishwasher花王Adorn Cook烧腊厨师Grill Cook冷菜厨师Cold Food Cook切配厨师Chopper炉灶厨师Stove Cook打荷厨师Kitchen Apprentice Cook上扎厨师Braise Cook炖台厨师Thumb Cook点心厨师Pastry Cook切配Chopper炉灶厨师Stove Cook加工员Processing人力资源部Human Resources Department人力资源部经理Human Resources Manager人事主任HR Officer人事文员HR Clerk培训部经理Training Manager培训主任Training Officer员工宿舍经理Staff House Manager员工宿舍主管Staff House Shift Leader员工餐厅厨师长Staff House Canteen Sous chef员工餐厅厨师Staff House Canteen Commis医务室医生Clinic Doctor医务室护士Clinic Nurse市场营销部Sales&Marketing Department销售总监Director of Sales销售经理Sales Manager销售主任Account Manager支出管理部经理Revenue Management Manager 公关部经理Public Relations Manager公关部主任PR Coordinator宴会/会议销售经理Convention Service Manager宴会/会议销售副经理Assistant Convention Service Manager 宴会/会议销售协调员Catering Coordinator保安部Security Department保安部经理Security Manager保安部主管Security Shift Leader保安员Security Guard市场营销总监：Director of Sales & Marketing市场总监Director of Marketing人力资源总监Director of Human Resource财务总监Finacail Controller员工关系经理Staff relationship manager学习经理Learning manager高尔夫酒店相关英语Course球场Golf course高尔夫球场Golfer高尔夫球员Links滨海球场Club house会馆Club俱乐部\球杆Pro-shop专卖店Front counter前台Restaurant餐厅Manager经理Locker room更衣室Professional职业球员Caddie master球童领队Caddie球童Rough长草Bunker沙坑Driving range练习场Pin旗杆In(back nine)下半场〔后九洞〕Out(front nine)上半场〔前九洞〕Tee Tee box Tee ground发球台Hole洞OB(out of bound)界外Fairway球道Back tee black tee pro tee最后一个发球台\黑T\职业TLake湖Green果岭Men’s tee white tee男士发球台\白T Flag旗帜Fringe边缘Lady’s tee red tee女士发球台\红TTree树Grass草Bridge桥Water水Casual water暂时积水Creek小溪Cart path球车路Cart球车Golf bag球包Driver一号木Woods木杆Iron铁杆Putter 推杆Umbrella伞Ball球Bag cover球包套Wedge sand wedge pitching wedge S杆\P杆Glove手套Marker 球杆Head cover球杆套Towel毛巾Grip握把Spike鞋钉Spike less shoes软钉鞋Short短Sprinkler喷Over超越Safe平安Rake耙Relax抓紧Practice练习Pull cart\trolley手拉车Sand bag沙袋Divot凹穴Follow wind顺风Balance平衡Hook 左弯Against wind顺风Score分数Cross wind \side wind横风Dog leg right右狗腿Dog leg left左狗腿Slice右弯Nice on球上果岭Long hole(par 5)长洞Par规范杆Middle hole(par 4)中洞Short hole(par3)短洞Nice in好球Good ball好球Fore看球Watch out小心Score card 记分卡Birdie规范杆少一杆Straight直的Bogey规范杆多一杆Eagle规范杆少二杆Slope坡Albatross规范杆少三杆Double bogey规范杆多二杆Fast green快果岭Ling推杆线Slow green慢果岭Hole in one一杆进洞One penalty罚一杆Play through让球局流利停止Pass经过Right/left右/左Up-hill上坡Down-hill下坡Bet赌Yardage码距Lost ball遗失球Penalty罚杆Drop ball抛球Drink喝Round一圈Provisional ball暂定球Handicap差点Best ball 最正确球Wrong ball错球Unplayable不能打Sigh签名Golf rules高尔夫规那么Local rules犯规Match play比洞赛Stroke play比杆赛Fore some四人一组Booby倒数第二Half round半圈Green fee果岭费Caddie fee球僮费Good luck好运Have a rest休息一下Against the rules犯规Under par低于规范杆高尔夫球场英语日常用语早上好：Good morning 下午好：Good afternoon早晨好：Good night 向左转：Turn left很左边：Way left 左边一点点：a bit left很外边：Way outside 球上果岭：nice on请在这里签名：Please sign here 靠着那棵树：By the tree在那棵树左近：Near the tree 飞越沙坑：Carry the bunker走捷径：Short cut 向左打：Hit it to the left在那边：Over there 请等一下：Please wait耙沙坑：Rake the bunker 风向是什么：Where’s the wind 对不起，让你久等了：Sorry to have kick on球车路：Cart path先生，你需求TEE，MARKERS，记分卡和笔吗？Sir，Do you need Tees, Markers, Score card and pencil?先生，你想在蓝色或白色的发球台上发球？Sir，Would you like to play from the blue or white Tee?你需不需求我拿着〔站在旗杆的旁边〕旗杆？Would you like me to lend the flag?你可以看到洞吗？Can you see the hole from there?先生，从这一边到下个发球台。
《酒店英语词典》课件
responsible for the maintenance and repair of hotel facilities and equipment.
Catering Department
Restaurant Waiter
Responsible for providing dining services and dining environment for guests in
Accept guests' restaurant reservation requests and arrange suitable seats for them.
Provide menu
Ordering service
Introduce the restaurant's menu and specialty dishes to guests, and recommend them based on their taste and needs.
Linen Clerk
Responsible for cleaning and storing various linens used in the hotel, such as bed sheets, towels, etc.
Public area cleaner
responsible for cleaning the hotel's public areas, including halls, corridors, restrooms, etc.
03
Explanation of Hotel Professional Terminology
Hotel room type
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
(1)I would like to reserve a twin/ double room at your hotel for four nights from June8, 2002.我想向你们旅馆预订一间双人房，2002年6月8日入住，总共四天。
(2)Please reserve a single room under the name of Mr. Lin.请以林先生的名义定一间单人房。
(3)What's the price difference?两种房间的价格有什么不同?(4)A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night. 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
(5)If there are no room available for the above period, please inform me ASAP as I must look for another hotel.如果在上述期间没有空房，请尽快告知以便另寻旅馆。
(6)I would like to book a flight to Paris on January 8 on Air France, First Class and round trip.我要订一张去巴黎的往返票，1月8日，法航，头等舱。
(7)We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
(8)What is the rate，please?请问房费多少?(9)The current rate is$ 50 per night.现行房费是50美元一天。
(10)What services come with that?这个价格包括哪些服务项目呢?(11)By the way，I'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。
Dialogue AIndividual clients check in(散客入住G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please. 我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan 我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？G：Yes, form today. 是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting.Ms. Nolan. Your reservation is for a business single room for one night, the room rate is￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes. 是的R：Print out the registration form? 打印住宿登记表。
（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）R：Y ou stay here one day, the deposit is￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？G：By Credit Card. 刷卡。
R：OK, Ms. Nolan, please show me your credit card, I’ll brush￥1500 of per-authorization（预授权）as your deposit.Do you have a password of your card?好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名）G：Yes. 有密码R：OK, please input the password. 好的，请您输一下密码。
R：刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.这是给你刷的￥1500的预授权，请您在POS单上签字确认.R：（做房卡，填好房卡内页上的房号，房价以及早餐并双手递给客人，请客人在内页宾客姓名处签字）R：The breakfast time is from 7:00am to 10:00am at the IAP. Pleaseshow your room number before meal. The need for additional breakfast is 98yuan one person.早餐时间是早上7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需要额外加早餐是98+15% service charge元一位。
G：OK. 好的。
R：Y our room number is 1018.Here your key card. The bellman willtake your luggage and show you the way.您的房间号码是1018，这是您的房卡。
行李生将为您提行李并为您带路。
G：OK. 好的。
Dialogue BComplaint(处理投诉)C=Front Office Clerk 前台服务员G=Guest 客人C：Good evening, Front Office. Can I help you?晚上好，这里是前台。
有什么可以为您效劳？G：This is Ms. Stevenson, Room 1827.I’ve just checked in and I’m not satisfied with my room. .我是1827房的史蒂文森小姐，刚入住的,我对房间不满意。
C：May I know what’s the matter?请问有什么问题吗？G：The room is too noisy and my husband was woken up several times by the noise the baggage！I didn’t expect such things would happen in your hotel.房间非常的！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that, Ms. Stevenson.I’ll try to arrange another quiet room for you .Please waita moment.(after a while)。
We do apologize for the inconvenience.很抱歉有这种事情，史蒂文森小姐。
我立刻为您更换另一件更安静的房间，我们为给您带来的不便道歉。
G：That fine. Thank you. 好吧，谢谢您。
C：Y ou’re welcome, Ms. Stevenson. Your new room number is 1728 and here is your room key. My name’s Simon, and if there is anything else I can do for you, please don’t hesitate to call me.不客气，史蒂文森太太。
这是为您新更换的房间1728的房卡。
我叫西蒙，如果有什么我能效劳的，请尽管给我打电话。
Dialogue CCheck outR：Good morning, sir .can I help you?早上好先生，有什么可以帮到您？G：Morning .l would like to check out. 早上好，我想办理退房。
R：Certainly. Can I have your name and room number?好的！您可以告诉我您的名字和房间号码吗？G：Thomas Dickson in Room 1218托马斯.迪克逊房间号码是1218.R：A double room for two nights at 800RMB per/night, the meals that you had at the hotel are 250RMB….Here is your bill please check it.一间双人房住两晚，每晚房费是800元，您在酒店餐厅的消费是250元。
这是您的账单请您核对一下。
G：Sorry, l am not clear about this item.不好意思，我对这项消费表示不理解。
R：Oh. This is for the phone calls you made from your room.这是您从房间内拨打的电话账单。
G：But I didn’t make any calls. 但是我并没有拨打任何电话。
R: Oh, just a moment. l’ll check it .l’m terribly sorry sir .we made a mistake.we will deduct it from you bill right away.请您稍等一下我查一下。