职业英语 服务类 在线测评试卷 2017中职-拟设赛题
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目5
题目5For Contestant A Only选手A:某公司想要更换签约的快递公司(courier company),以得到更好的服务。
假设你是该公司的办公室主任,手上有对快递公司各方面的要求。
你的队友是办公室职员,手上有三家快递公司的资料。
请与你的队友沟通,选择一家你们认为最能符合要求的快递公司。
在比赛第一阶段,你需在30分钟内完成以下任务:1. 阅读公司对快递公司的各方面要求,填写任务单中的Section 1;2. 向队友询问三家快递公司的相关信息,填写任务单中的Section 2;3. 与队友讨论,选出一家你们认为最能符合公司要求的快递公司,完成任务单中的Section 3;(备注:任务单仅由选手A填写,供其在赛场陈述时参考。
)4. 准备第二阶段的汇报内容。
在比赛第二阶段,你需在3分钟内向裁判汇报任务完成情况,内容需涵盖以下要点:1)What is your group’s task?2)Which courier company have you chosen for the company?3)Why have you chosen this courier company? (Please give detailed reasons why youhave chosen this courier company and haven’t chosen the other two.)题目5For Contestant A OnlyPlease read the requirements for a new courier company.Dear Miss Hamilton,Based on our growing business and work efficiency, the current courier company has not been very reliable. So I would like you to find a new one. The new courier company should meet the following requirements:•Good national coverage, local offices in all major cities and be able to transport any package across the country within two days•Cost of delivery should be lower than 20 yuan per package since most of our packages are small•Available App to track the packages and for our employees to download and use •High customer satisfaction. You can look online at reviews, or speak to anyone you know who has used them already.Our last experience was so bad that I don’t want it to happen again. Can you look into different options and get back to me with your choice?Sincerely,Maria本试题所有权归中职组“职业英语技能”赛项执委会(服务类专业组)所有,盗版必究。
2017 高职 英语口语 赛题(赛项赛卷)
2017年全国职业院校技能大赛(高职组)英语口语赛项技能点技能要求:
参赛选手能正确理解日常和涉外业务活动中常用的英语语料,并能用英语在日常和涉外业务活动中进行较高层次的交流。
交际范围:
日常交际:
介绍、问候、感谢、致歉、道别、指路、天气、学习、爱好、饮食、健康等。
涉外业务交际:
迎送、安排日程与活动、安排食宿、宴请与迎送会、陪同购物、游览、就诊等一般涉外活动,面试、公司/工厂介绍(历史、现状)、产品介绍(类型、性能、规格、市场等)、业务洽谈(合作意向、投资意向、签订合同、人员培训、专家待遇、议价、折扣、佣金、订购、付款方式、订货日期、保险等)及主持业务交流会议等一般涉外业务。
职业英语 其他类 在线测评试卷 2017中职-拟设赛题
2017年全国职业院校技能大赛中职组职业英语技能赛项 其他类专业组在线测评环节样题考试时间:60 分钟(共7页)Part I Listening 听力 (20%)Section A (10%)In this section, you will hear ten short dialogues and questions. There are three pictures marked A, B, and C for each question. Choose the one that best matches the question. Each dialogue and question will be read just once and you will have 15 seconds for each question.(在本节中,你将听到10个短对话和相应的问题,每道题配有A 、B 、C 三幅图片,选出与题目内容相符合的一幅图片。
每个对话和问题读一遍,每题有15秒钟的作答时间。
)( ) 1. How will the man pay?A.B.C.( ) 2. What does the man order for the main course?A.B.C.( ) 3. What has been the woman’s job?A. B. C.( )4. Where might the conversation take place?A. B. C.( )5. What kind of dressing does the man want on his salad?A. B. C.( )6. What does the woman recommend?A.B. C.( )7. What is Mr. Brown doing now?A. B. C.( ) 8. What doesn’t work?A. B. C.( ) 9. Where did the woman go in Los Angeles (洛杉矶)?A. B. C.( )10. Where is Peter?A. B. C.Section B (5%)In this section, you will hear a dialogue. After the dialogue, five questions will be asked. There are three choices marked A, B, and C for each question. Choose the one that best answers the question. The dialogue and questions will be read just once and you will have 15 seconds for each question.(在本节中,你将听到1段对话和5个相应的问题,每道题配有A 、B 、C 三个选项,选出与题目内容相符合的一个答案。
四川省职高2017届毕业班英语一诊试题 答案
机密★考试结束前四川省中等职业学校2017届学生学业诊断考试英语参考答案及评分标准第I卷第一部分英语知识运用(共两节;满分30分)第一节(共15小题;每小题1分,满分15分)1~5: CABAC 6~10: BBCBC11~15: BADCA第二节(共10小题;每小题1.5分,满分15分)16~20: ABCBB 21~25: CBBAB第二部分阅读理解(共20小题;每小题2分,满分40分)26~30:BCCAB 31~35: DCDDB 36~40: AABDA 41~45: ABBAC第II卷第一节补全对话(共5小题;每小题1分,满分5分)46~50: EABCF第二节翻译(共5小题;每小题2分,满分10分)51. 你爷爷不记得你了,是吗?52. 水壶里没多少水了。
53. 这就是我十年前住过的房子。
54. suitable /fit, for55. used, to翻译题评分意见:“英译汉”3个小题,“汉泽英”2个小题,每小题2分,满分10分。
英译汉和汉译英的评分基本标准可归于达意和通顺两个方面。
具体就是要求考生能正确理解和表达原文意义,译文全句结构正确、自然、通顺、流畅且符合汉语或英语表达习惯。
各评分要点分布在关键词、词组、句型与语法结构的理解,翻译和译文的表达等三个方面。
具体的评分细则如下:英语参考答案及评分标准第1页(共3页)1. 能正确理解和译出关键词、词组,得0.5分。
2. 句型以及语法结构理解正确,表达自然,得0.5分。
3. 译文结构正确、自然、通顺、符合汉语和英语的表达习惯,得0.5分。
4. 如译文同时具备以上三点,既达意又通顺,则可得2分。
第三节书面表达(满分15分)(一)评分原则1. 总分为15分,按5个档次给分。
2. 评分时,先根据文章的内容的语言初步确定其所属档次,然后以该档次的要求来衡量,确定或调整档次,最后给分。
3. 词数少于60或多于100的,从总分中减去1分。
4. 评分时,应注意的主要内容为:内容要点、应用词汇和语法结构的数量和准确性、上下文的连贯性及语言的得体性。
四川省职高2017届毕业班英语一诊试题
四川省职⾼2017届毕业班英语⼀诊试题机密★启封并使⽤完毕前四川省中等职业学校2017届学⽣学业诊断考试英语本试题卷分第Ⅰ卷(共两部分)和第Ⅱ卷(共三节)。
第I卷1⾄10页,第II卷11⾄12页,共12页。
考⽣作答时,须将答案答在答题卡上,在本试题卷、草稿纸上答题⽆效。
满分100分。
考试时间120分钟。
考试结束后,将本试题卷和答题卡⼀并交回。
第Ⅰ卷(共两部分满分70分)注意事项:1. 选择题必须使⽤2B铅笔在答题卡上将所选答案对应的标号涂⿊。
2. 第I卷共两部分,满分70分。
第⼀部分英语知识运⽤(共两节;满分30分)第⼀节单项选择(共15⼩题;每⼩题1分,满分15分)从A、B、C、D四个选项中,选出可以填⼊空⽩处的最佳选项,并在答题卡上将该项涂⿊。
1. —What’s on your shopping list?—I’m going to buy a dozen ______ and some ______.A. tomatos, breadB. tomatos, breadstomatoes,breadsD.breadC.tomatoes,2. Go ______ the road and turn left ______ the second traffic lights.A. along, atB. ahead, onC. along, inD. ahead, in3. My aunt bought ______ iPad for me in ______ shopping mall./ D.a,an,/C.the B.A.thea,an,4. I won’t go to the cinema with you because I ______ the movie twice.A. have seenB. will seeC. seeD. am seeing5. Nearly ______ of people suffer from the headache when they have a cold.A. two threeB. two thirdC. two thirdsD. second third6. The ______ you work, the ______ progress you can make.A. hard, greatB. harder, greaterC. harder, greatD. hard, greater7. It’s a pity ______ you missed the Christmas Party in Sally’s apartment. D.whichwhen what B.A.that C.8. The Palace Museum in Beijing ______ in 1889.wasbuilt D.builtwasA.build B.build C.英语试题卷第1页(共12页)9. His best film, ______ won several prizes, was about the life of the hero.who D.whatC.whichA.that B.10. —Hello, may I speak to Jane?— ______A. Who are you?B. I’m Jane.C. This is Jane speaking.D. She is Jane.11. —Would you please go to Ann’s birthday party with me?—______. I have to do my homework.A. Yes, sureB. Sorry, I can’tC. No, you can’tD. No problem12. —I’m sorry for breaking the cup.—Oh, ______. I’ve got plenty.A. forget itB. my pleasureC. help yourselfD. pardon me13. —I got the job I wanted in the company.— ______. That’s good news.NothingspecialGoA.ahead B.C. Come onD. Congratulations14. Regular physical ______ helps to control your weight. activity D.C.actionactiveA.act B.15. His girlfriend has ______ what he likes to eat and wear.A. found outB. made outC. thought outD. worn out第⼆节语⾔应⽤(共10⼩题;每⼩题1.5分,满分15分)Part A 根据下列图⽚所提供的信息,从16~22题所给的三个选项(A、B、C)中,选出最佳选项,并在答题卡上将该项涂⿊。
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目3
题目3For Contestant A Only选手A:某公司想要为员工提供健身房(health club)福利,以强健其体魄。
假设你是该公司的总经理助理,手上有对健身房各个方面的要求。
你的队友是办公室负责人,手上有三家健身房的资料。
请与你的队友沟通,选择一家你们认为最符合要求的健身房。
在比赛第一阶段,你需在30分钟内完成以下任务:1. 阅读公司对健身房的各方面要求,填写任务单中的Section 1;2. 向队友询问三家健身房的相关信息,填写任务单中的Section 2;3. 与队友讨论,选出一家你们认为最能符合公司要求的健身房,完成任务单中的Section 3;(备注:任务单仅由选手A填写,供其在赛场陈述时参考。
)4. 准备第二阶段的汇报内容。
在比赛第二阶段,你需在3分钟内向裁判汇报任务完成情况,内容需涵盖以下要点:1)What is your group’s task?2)Which health club have you chosen for the company?3)Why have you chosen this health club? (Please give detailed reasons why you havechosen this health club and haven’t chosen the other two.)题目3For Contestant A OnlyPlease read the requirements for a health club for staff use.Dear Mr. Lucas,To support our staff, I would now like to offer health club membership to all employees. Obviously, we do not have space to build a gym in our offices so can you find a suitable health club in the local area? The health club should meet the following requirements:•Be located near our offices• A wide range of facilities including a gym, a swimming pool and classes such as yoga •Open 24 hours a day•Have a social programme and a bar or a restaurant•Less than 350 yuan per month per personPlease look into the available options and get back to me as soon as possible.Sincerely,Sally题目3For Contestant A OnlyWorksheetSection 1 Read the requirements for a staff health club and complete the following form.Details RequirementsLocation It should be close to _______.Facilities The health club should have ______, _______ and _______. Opening hours It should be open _______.Social programme Have a social programme and a _________ or a ________.Cost Less than ________ per month per person.Section 2 Communicate with Contestant B and complete the following form.Details Information about each health clubLocation Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Facilities Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Opening hours Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Social programme Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Cost Health club A: ________________________________ Health club B: ________________________________ Health club C: ________________________________Section 3 Discuss the question with Contestant B and make a decision. Which health club do you choose for the company?□Health club A □Health club B □Health club C题目3For Contestant B Only选手B: 某公司想要为员工提供健身房(health club)福利,以强健其体魄。
职业英语 服务类 职场应用试卷 2017中职-拟设赛题
本试题所有权归中职组“职业英语技能”赛项执委会(服务类专业组)所有,盗版必究。
For Contestant A Only选手A: 假设你是某公司行政经理。
公司要举办年终晚会,你手上有老板发来的活动要求。
你的队友是你的部门同事,手上有三个可供挑选的活动方案。
请与队友沟通,选出一个符合要求的最佳活动方案。
在比赛第一阶段,你需在30分钟内完成:1. 阅读老板提出的活动要求,填写任务单中的Section 1;2. 向队友询问三个活动方案的信息,填写任务单中的Section 2;3. 与队友讨论,选出一个你们认为最佳的活动方案,完成任务单中的Section 3;4. 准备第二阶段的汇报内容。
备注:任务单限选手A 填写,供其在赛场陈述时参考用,不作为评分内容。
在比赛第二阶段,你需在3分钟内向裁判汇报任务完成情况,内容需涵盖以下要点:1) What is your group’s task?2) Which plan have you chosen for the party?3) Why have you chosen this plan? (Please give detailed reasons why you have chosen this plan instead of the other two.)本试题所有权归中职组“职业英语技能”赛项执委会(服务类专业组)所有,盗版必究。
For Contestant A OnlyPlease read the email from the boss. It is about her requirements for the plan.Dear Chris,As the end of the year is approaching, our company is going to hold an annual party on the evening of Dec. 31st. Will you please prepare the party?Since the average age of the 40 employees in our company is 26, the party should be interesting and attractive to young people. In addition, it should be held in some place with convenient transportation. We also look forward to some after-party activities, if possible. We are going to have the party after dinner, and the total budget for the party and dinner is no more than 25,000 yuan.Thanks! Don ’t hesitate to contact me if you have any questions.Yours,Cindy本试题所有权归中职组“职业英语技能”赛项执委会(服务类专业组)所有,盗版必究。
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目4
本试题所有权归中职组“职业英语技能”赛项执委会(服务类专业组)所有,盗版必究。
题目4For Contestant A Only选手A :某公司要招聘一名实习生(intern ),工作时间为今年夏天。
假设你是该公司人力资源部负责招聘的经理,手上有对新实习生各个方面的要求。
你的队友是人力资源部员工,手上有三名候选实习生的资料。
请与你的队友沟通,选择一名你们认为最符合公司要求的实习生。
在比赛第一阶段,你需在30分钟内完成以下任务:1. 阅读公司对实习生的各方面要求,填写任务单中的Section 1;2. 向队友询问三名候选人的相关信息,填写任务单中的Section 2;3. 与队友讨论,选出一名你们认为最符合公司要求的实习生,完成任务单中的Section 3;(备注:任务单仅由选手A 填写,供其在赛场陈述时参考。
)4. 准备第二阶段的汇报内容。
在比赛第二阶段,你需在3分钟内向裁判汇报任务完成情况,内容需涵盖以下要点:1) What is your group’s task?2) Which candidate have you chosen for the company?3) Why have you chosen this candidate? (Please give detailed reasons why you havechosen this candidate and haven’t chosen the other two.)本试题所有权归中职组“职业英语技能”赛项执委会(服务类专业组)所有,盗版必究。
题目4For Contestant A OnlyPlease read the requirements for a new intern.Dear Mrs. Richmond,We have a position available this summer for a college student to gain work experience in our department. We often have lots of good letters and applications sent in that we keep on file. I would like you to look through these and choose a suitable candidate. Our requirements for the new intern are as follows:•An average academic results above 70% •Some experience of working with others •English at least at intermediate level and ideally one other language at a basic level •Be available for a minimum of 2 months this summer and longer if possible • Want to work in finance in the futurePlease look through the letters and come back to me with your choice.Sincerely,Harley本试题所有权归中职组“职业英语技能”赛项执委会(服务类专业组)所有,盗版必究。
2017 中职 正式赛卷 职业英语技能 服务类-情境交流题目
2017年全国职业院校技能大赛中职组“职业英语技能”赛项在线测评真题卷(服务类专业组)Part I Listening 听力(40%)Task 1Directions: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question. (在本节中,你将听到10个句子和相应的问题,每道题配有A、B、C三幅图片,请选择与题目内容相符合的一幅图片。
每道题读两遍。
每题你将有10秒钟的作答时间。
)1.A B C2.A B C3.A B C4.A B C5. A B C6.A B C7.A B C8.A B C9.A B C10.A B CTask 2 Listen and Match.Directions: In this section, you will hear a dialogue or a passage. Match the information according to what you hear and fill in the blanks with the letters. Notice there are two extra pieces of information you do not need. The dialogue or passage will be read twice. You will have one minute to complete the task. There is one example.(在本节中,你将听到一段较长的对话或短文。
2017年贵州省中职单报高职升学考试英语模拟试题(一)
机密★启用前余庆县中等职业学校2017届中职单报高职统一考试英语模拟测试试卷(一)本试卷分第I卷(选择题)和第II卷(非选择题)两部分。
考生作答时,将答案答在答题卡上,在本试卷上答题无效。
考试结束后,将本试卷和答题卡一并交回。
注意事项:1、答题前,考生务必将自己的姓名、准考证号填写在答题卡上,认真核对条形码上的姓名、准考证号,并将条形码粘贴在答题卡的指定位置上。
2、选择题答案使用2B铅笔填涂,如需改动,用橡皮擦干净后,再选涂其它答案标号;非选择题答案使用0.5毫米的黑色中性(签字)笔或碳素笔书写,字体工整、笔迹清楚。
3、请按照题号在各题的答题区域(黑色线框)内作答,超出答题区域书写的答案无效。
4、保持卡面清洁,不折叠、不破损。
不准使用涂改液、涂改胶带。
第I卷(选择题)I. 单项填空(本题10小题,每小题1分,共10分)从A,B,C,D四个选项中找出划线部分读音与其它三个不同的选项,并在答题卡上将该项涂黑。
1. A. grade B. name C. face D. have2. A. drive B. live C. fine D. advice3. A. improve B. lose C. note D. move4. A. use B. blue C. ruler D. June5. A. great B. bread C. steak D. break6. A. music B. these C. busy D. island7. A. world B. north C. work D. word8. A. rain B. said C. afraid D. straight9. A. exact B. exam C. example D. except10. A. climb B. blind C. about D. hobbyII. 选择填空(本题20小题,每小题1分,共20分)从A,B,C,D四个选项中选出最佳答案,并在答题卡上将该项涂黑。
2017中职英语学业水平测试卷
中职英语学业水平测试试卷(2)总分:100分(考试时间:120分钟)班级:座号:姓名: 成绩:I、单词辨音(5%)1. A. jacket B. favourite C. candy D. manager2. A. expect B. dress C. design D. collection3. A. suggest B. hungry C. subway D. button4. A. couch B. outdoor C. southwest D. trouble5. A. respected B. created C. landed D. stoppedII、词汇、语法(35%)Part A: 词汇。
A、B、C 三个选项中选出最佳选项,(每题1分,共计15分)。
(选出一个与句子括号的中文意思相一致的选项)6. I want to order now, and I ’ d like the vegetable soup to _____(以…开始).A. startB. beginC. start with7. You’d better _____ (改掉) habit . Early to bed and early to rise makes aman healthy ,wealthy and wise.A. give outB. give upC. give off8. Because of my carelessness, I ____(犯错误). I pressed the wrong button and the machine broken down.A. made the mistakeB. made a mistakeC. made mistake9. One way to ___(旅行)in big cities like Beijing and Shanghai is to rent a car.A. get offB. get aroundC. get up10. “Trick or Treat”means if you don’t treat them with candies, they will______ (搞恶作剧) on you.A. play tricksB. play the trickC. tricks(选出一个与句子划线部分意思相近的选项)11. Can you help me , Lilei ? The printer is jammed. It doesn’t work again.A .give me your hand B. give you my hand C. give me a hand12. Juzhaigou is well-known for its beautiful scenery.A. is know forB. is famous asC. is famous for13. Aunt Julia asked me to take care of her little baby when she was out.A. take carefullyB. look forward toC. look after14. Billy enjoys making fun of others.A. playing jokes onB. making faces toC. laughing at15.Watching cartoon films is of great fun.A. very surprisingB. very excitingC. very interesting (选出一个适合填入空白处的最佳选项)16. Of all the students in the class , Tom is _____ .A. goodB. betterC. the best17. The girls ____ as cashiers in the shop now .A. worksB. are workingC. worked18. I’ve got a new ____ in a factory and began working today.A. workB. jobC. machine19. Excuse me . Could you tell me the ___ to the railway station ?A. wayB. roadC. street20. _____ it doesn’t rain tomorrow , we will go hiking .A. WhyB. If C WherePart B:选择正确的答案填空。
2017全国职业院校技能大赛中职组酒店服务赛项英语口试题库(F)
2017全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点:1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice onwhere to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest thathe book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashier’s desk. This way please.23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A:May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty?A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q: What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”38. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41. Q: How do you make sure of the number of people in the dinner party?A:How many people are there in your party?42. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43. Q: How do you ask the guests to take their seats?A: Would you please take your seats?44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?45. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.48. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.49. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、客房中式铺床部分情景应答及答题要点:1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl?A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A:I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the room is notagreeable?A: Don’t worry. I will adjust the air-conditioning for you.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British,Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest?A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: You show the guest to his room, and he asks where he can get the slippers. Whatwill you say?A: “Let me get the slippers for you, they are here in the wardrobe.”10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result. 14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: Tell the guest how to use the “Make up Room” sign.A: If you want the housemaid to make up your room earlier, just hang the “Make up Room” sign outside on the door.18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A:By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q: Inform the guests about the free shoe shining service of the hotel.A: The hotel provides free shoe shining service for the guests. Just put them into the shoe basket if you want to have them polished.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A:You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message? 29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing, and you’ve sewed on a new one for him. .A:Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night? 44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。
2017高职考英语试卷(模拟试题)
2017高职考英语试卷(模拟试题)2017年云南省高等职业技术教育招生考试试题(模拟试题)英语本试题满分100分,考试时间120分钟。
考生必须在答题卡上答题,在试题纸、草稿纸上答题无效。
I、语音(本大题共5小题,每小题1分,共5分)从A、B、C、D四个选项中找出其画线部分与所给单词的画线部分读音相同的选项,并用2B铅笔把答题卡上对应题目的答案标号涂黑。
1. catA. takeB. madeC. haveD. same2. schoolA. footB. foodC. stoodD. wood3. hearA. dearB. hearC. pearD. earth4. shortA. wordB. workC. worstD. worn5. honorA. houseB. hospitalC. hourD. hurryⅡ、词汇与语法(本大题共25小题,每小题1分,共25分)从A、B、C、D四个选项中选出一个最佳答案,并用2B铅笔把答题卡上对应题目的答案标号涂黑。
6. There are on the table.A. two glasses of waterB. two glass of milksC. a glass of milkD. two glasses of milks7. I am used to TV in the evening.A. watchB. watchedC. watchesD. watching8. Go and before you do your homework.A. has a sleepB. have a sleepC. had a sleepD. slept9. She has never told a lie, .A. has sheB. doesn't sheC. hasn’t sheD. isn't she10. There is in the word “hone st”.A. aB. theC. anD. X11. Mr. Black arrived in Shanghai 12:45 August20,2007.A. at, onB. toC. at, InD. in, on12. When I passed Mary's house, she the flowers.A. is wateringB. was wateringC. watersD. watered13.He here if it tomorrowA. will stay, will rainB. will stay, rainC. stays, rainsD. stayed, rained14. Neither the girls nor the teacher going to visit Nanjing on Sunday.A. areB. beC. wereD. is15. I don’t know I should say.A. whatB. whereC. beD. are16. he had cleaned the classroom, he left school.A. BeforeB. WhenC. AfterD. If17. She asked me whether I up with the others already.A. had heldB. was holdingC. had caughtD. was catching8. This book is interesting than that one.A. much moreB. more muchC. many moreD. more many19. You don't have to hurry and there is time.A. fewB. a fewC. littleD. a little20. It's a n urse’s duty after patients.A. to lookB. to lookingC. looksD. look21. Let me congratulate you on the entrance exam.A. you passB. to passC. passingD. pass22.--W hy isn’t he in?--He to the hospital.A. must goB. can goC. must beD. many have gone23. Any was the girl who they about all the time.A. were talkedB. had been talkingC. had been talkedD. had talked24. There are days In a year.A. three- hundred-sixth-fiveB. three hundreds and sixty-fiveC. three hundreds and sixty- fivesD. three hundred and sixty-five25. How many English words you the end of last term?A. do, learnB. are, learnedC. had, learnedD. are, learning26. He told me he forgot all of the .A. telephone numbersB. telephones numberC. telephones numberD. telephone number27. September 10th is Day.A. Teacher'sB. Teachers’C. TeacherD. Teachers28. China is famous her Great Wall.A. asB. toC. forD. of29. My mother is ill this week, so .A. is my fatherB. does my fatherC. has my fatherD. will my father.30. The glass by my little dog just now.A. brokenB. is brokenC. is brokenD. was brokenⅢ.完形填空(本大题共10小题,每小题1分,共10分)阅读下列短文,掌握其大意,然后从每题所给的四个选项中选出最佳选项,并用2B铅笔在答题卡上将该项涂黑。
2017全国职业院校技能大赛中职组酒店服务赛项英语口精彩试题库(F)
2017全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点:1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice onwhere to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest thathe book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit com bination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you re spond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashier’s desk. This way please.23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A:May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty?A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q: What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”38. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41. Q: How do you make sure of the number of people in the dinner party?A:How many people are there in your party?42. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43. Q: How do you ask the guests to take their seats?A: Would you please take your seats?44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?45. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.48. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.49. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、客房中式铺床部分情景应答及答题要点:1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl?A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A:I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the room is notagreeable?A: Don’t worry. I will adjust the air-conditioning for you.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British,Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest?A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: You show the guest to his room, and he asks where he can get the slippers. Whatwill you say?A: “Let me get the slippers for you, they are here in the wardrobe.”10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: Tell the gue st how to use the “Make up Room” sign.A: If you want the housemaid to make up your room earlier, just hang the “Make up Room” sign outside on the door.18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A:By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q: Inform the guests about the free shoe shining service of the hotel.A: The hotel provides free shoe shining service for the guests. Just put them into the shoe basket if you want to have them polished.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A:You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message? 29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on h is shirt ismissing, and you’ve sewed on a new one for him. .A:Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s f ull name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night? 44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。
职业英语 其他类 情境交流试卷 2017中职-拟设赛题
注: 此环节比赛,选手从所给赛题中抽取一组,进入备赛室备赛30分钟,备赛室提供英汉、汉英词典供选手使用,选手在备赛过程仅可用
英文交流。
比赛过程中,一名选手在90秒内用英语对图片内容做出描述并阐释个人见解,剩余15秒时有提示音;另一名选手回答外籍裁判就图片主题及描述内容提出的三个问题,从选手开始回答第一个问题时计时,问答时间90秒,剩余15秒时有提示音。
2017年全国职业院校技能大赛中职组职业英语技能赛项 其他类专业组 情境交流环节样题。
2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目1
题目1For Contestant A Only选手A:某公司业务扩大,现需要租用新的办公室。
假设你是该公司办公室主任,手上有总经理对选址的具体要求。
你的队友是办公室职员,手上有三个可供挑选的办公地点。
请与你的队友沟通,选出一个符合要求的最佳地点。
在比赛第一阶段,你需在30分钟内完成以下任务:1.阅读总经理提出的选址要求,填写任务单中的Section 1;2.向队友询问三个办公地点的信息,填写任务单中的Section 2;3.与队友讨论,选出一个你们认为最佳的地点,完成任务单中的Section 3;(备注:任务单仅由选手A填写,供其在赛场陈述时参考。
)4.准备第二阶段的汇报内容。
在比赛第二阶段,你需在3分钟内向裁判汇报任务完成情况,内容需涵盖以下要点:1)What is your group’s task?2)Which office have you chosen for the company?3)Why have you chosen this office? (Please give detailed reasons why you have chosenthis office and haven’t chosen the other two.)题目1For Contestant A OnlyPlease read the requirements for an office.Dear Mr. Holt,As you know our company is getting bigger and we will shortly need a new office. I would like you to find a suitable place for us to move to. Ideally, it should have good public transport connections because people travel from all over the city. So, one located near the metro or bus stops would be really helpful for staff. The offices themselves should have space for a minimum of 150 people but it would be better if there was enough space for 200 because our company is likely to keep getting bigger. Our budget is limited to 200,000 yuan per month. Included in the office, I would like you to find one with a canteen for staff to eat in. There should be parking for 50 cars for senior management and visitors. Lastly, I would like an office with space for a staff gym. It’s important for our staff to be happy and healthy.Sincerely,Michael题目1For Contestant A OnlyWorksheetSection 1 Read the requirements for an office and complete the following form.Details RequirementsLocation Near _______ or __________Space Between ________ and _______ peopleCost Limited to ___________Facilities _________, _________ and ___________Section 2 Communicate with Contestant B and complete the following form.Details Information about each officeLocation Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Space Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Cost Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Facilities Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Section 3 Discuss the question with Contestant B and make a decision. Which office do you choose for the company?□Office A □Office B □Office C题目1For Contestant B Only选手B:假设你是某公司办公室职员,你的队友是办公室主任。
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2017年全国职业院校技能大赛中职组“职业英语技能”赛项在线测评环节样题本次考试包括听力和阅读两部分,共55道题目。
请在1小时之内完成。
听力测试现在开始。
Part I Listening 听力(40%)Task 1Directions: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question.(在本节中,你将听到10个句子和相应的问题,每道题配有A、B、C三幅图片,请选择与题目内容相符合的一幅图片。
每道题读两遍。
每题你将有10秒钟的作答时间。
)1.A B C2.A B C3.A B C4.A B C5.A B C6.A B C7.A B C8.A B C9.A B C10.A B CScripts:1.W: If I were you, I’d ride a bike to work. Driving in rush hour is terrible.M: How does the woman prefer to go to work?2.W: Mary, hurry up! Mum says she will be back at 10: 30, and we have 20 minutes left!M: What is the time now?3.W: Airports are sad places. But we will keep in touch and I will fly over to see you at Christmas.M: Where are they?4.W: Susan has a sweet voice and she dreams to stand on the stage and sing songs in front of a large audience.M: What job does Susan want to do?5.W: Be sure to take an umbrella with you this afternoon.M: What will the weather be like this afternoon?6.W: Tom looks so confident. I believe he is quite used to making speeches.M: What is Tom doing?7.M: Hi, Jane, you don’t have to make a call on the pay phone. You can use my mobile phone. W: What does the man offer?8.M: Wonderful day, isn’t it? Want to join me for a swim?W: What will they do?9.W: Mm, that’s good. I’d like to pay by credi t card.M: Which means of payment does the woman choose?10.M: I need proof of citizenship to apply for a passport.W: What is the man applying for?Task 2Directions: In this section, you will hear a dialogue. Match the information according to what you hear and fill in the brackets with the letters. Notice there are two extra pieces of information you do not need. The dialogue will be read out twice. You will have one minute to complete the task. There is one example.(在本节中,你将听到一段较长的对话。
请根据对话内容匹配信息,并将与信息对应的字母填在括号内。
注意有两条冗余信息。
对话读两遍。
你将有1分钟的作答时间。
请参照示例。
)Example: 0 America D A 10%-15% tipping11. Japan B Add service charge on the bill12. China C Free drinks or food offered by the restaurant owners13. Britain D 20% tipping14. Canada E Be angry about tipping15. France F Skip the tipG Customer’s de cisionH 25% tippingScripts:W: I’ve heard stories about restaurant staff getting angry at tourists. Some people might not realise the tips of tipping in many places around the world.M: In Japan some people get angry if you offer them a tip. Tipping is not a part of their culture at all. They feel that providing quality service is their duty.W: Every culture looks at this issue very differently.M: That’s right. Tipping is left up to the customer in Britain.W: It’s really important to know where and who to tip in different countries.M: Yeah...back in China tipping goes the other way around! Restaurant owners will often give free drinks or food to their regular customers as a reward.W: So, what happens in Canada and the US if the service is really awful?M: Um... I know some people might reduce the amount to show they are unhappy. But you pretty much always have to leave a tip. In Canada, 10% or 15% tipping is fine.W: But in America they expect 20%. What about Europe? Do they accept tipping?M: Generally, tipping is popular in Europe. In France, restaurants will add a 15% service charge on your bill. And it is customary to leave a euro or two in addition.Task 3Directions: In this section, you will hear a dialogue. Fill in the blanks according towhat you hear. The dialogue will be read out twice. You will have one minute to complete the task. There is one example.(在本节中,你将听到一段较长的对话。
请根据对话内容填空。
对话读两遍。
你将有1分钟的作答时间。
请参照示例。
)Room ReservationType: A double roomPrice per night: ___16________a colour ____17________, aServices:telephone and free breakfastCustomer’s name: ___18_________No.12 ____19________ Street, NewAddress:YorkTelephone number: (601) ____20________Scripts:W:Hello! Fantasy Reservations. May I help you?M:Sure, I’d like to book a double room from September 4 to October 10.W:Yes, there is a room available for you.M:What is the price, please?W:$60 one night.M:What services come with that?W:For $60, y ou’ll have a colour television, a telephone and a breakfast delivered to your roomevery day.M:Perfect. I’ll take it.W:OK. Could you tell me your name, please?M:Yes, it is Barrack.W:How do you spell it, please?M:It’s B-A-R-R-A-C-K.W:What is your address, please?M:It is No.12 Happiness Street, New York.W:Sorry, sir, but could you speak a little slowly, please?M:Sure. It’s No.12 Happiness Street, New York. Have you got it?W:Yes. What about your telephone number?M:(601)263-9712.W:OK. We’ll mail you a reservation card confirming your booking as soon as possible. We look forward to your visit.M:Thank you and goodbye.W:Goodbye.Part II Reading 阅读(60%)Task 1Directions: In this section, you will read six statements and seven pictures. Match the statements with the pictures and fill in the brackets with the letters. Notice there is one extra picture you do not need. There is one example.(在本节中,你将看到6条描述和7幅图片。