商务礼仪常识

Introduction
Etiquette is much more than just knowing where the soup spoon goes.
Etiquette means behaving yourself a little better than is absolutely essential.
▪ Never stand with your back to aபைடு நூலகம் elderly person or a high ranking official.
▪ Always rise when your host/hostess enters the room.
Meeting etiquettes in different cultures
▪ When speaking, be brief and ensure what you say is relevant
▪ Always address the chair unless it is clear that others are not doing so
▪ Keep the meeting information confidential
▪ Be prepared to commit long term resources (both in time and money) toward establishing strong relationships in Brazil.
▪ Some regions have a casualness about both time and work.
▪ appoint someone to record the proceedings and the major decisions or action points
Informal Meeting
❖Meeting manners
▪ If the results of the meeting have an effect on others who were not present, inform them
▪ Social events are more relaxed. It is acceptable for foreigners to be 15 to 30 minutes late.
▪ Russians are known as great "sitters" during negotiations, this demonstrates their tremendous patience.
Etiquette in Business Negotiation
Group 1：董闫帅琪 袁森 茹国宇 陈宇航
Introduction
❖What is Etiquette?
▪ Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group. The French word étiquette, literally signifying a tag or label, first appeared in English around 1750. ——Wikipedia
▪ Punctuality is a must.
Formal Meeting
❖ Preparations
▪ Handouts should be delivered at least three days prior to the meeting
▪ Dress well and arrive in good time. ▪ Always remember to switch off mobile
Introduction
❖The two goals of negotiations: 1.Creating strong deals 2.Building good relationship
❖Etiquette plays an important role in helping achieve the goals.
Meeting etiquettes in different cultures
❖ New Zealand
▪ Always be on time or early for all appointments. Punctuality is part of the culture.
▪ Maintain a reserved, formal demeanor, especially when first meeting someone.
▪ The customary greeting is the bow. If you are greeted with a bow, return with a bow as low as the one you received.
▪ The business card should be given after the bow.
▪ Upon invitation (inform the host of your decision) ▪ Being time conscious (arrive on time or early) ▪ On arrival (take off your hat and overcoat) ▪ Seating (take the seat assigned by the host) ▪ Getting ready to eat (do not begin to eat or drink
Code of behavior that is grounded in common sense and cultural norms
Manners matter in the workplace
Good Etiquette
Poor Etiquette
Contents
1
Meeting etiquettes
▪ When discussions are under way it is good business etiquette to allow more senior figures to contribute first.
Formal Meeting
❖Meeting discussion
▪ Never interrupt anyone. Note what has been said and return to it later with the chair’s permission
▪ Normal business hours are Monday – Friday 8:30am-5:00pm and Saturday 9:00am-12:30pm.
Meeting etiquettes in different cultures
❖ Japan
▪ Business card • Japanese give and receive business card with both hands. • Present the card with the Japanese language side up. • Do not write on the card. • Do not put the card in you pocket or wallet. • Upon receipt of the card, it is important to examine the card carefully as a show of respect.
Informal Meeting
❖Chair’s responsibilities
▪ Make the purpose and time span of the meeting clear, and preparation of documents
▪ ensure the meeting is kept as short and effective as possible
Manners are different all across the world – respect them and be interested.
Introduction ❖What Is Business Etiquette?
Rules that allow us to interact in a civilized fashion
Meeting etiquettes in different cultures
Indonesia
Russia
Brazil
Meeting etiquettes
Japan
New Zealand
Meeting etiquettes in different cultures
❖ Brazil
▪ Make appointments at least two weeks in advance.
2
Dinner party etiquette
3
Dress Etiquette
4 Etiquette of signing agreement
Business Meeting Etiquette
Business Meeting
Informal Meeting
Formal Meeting
Informal Meeting
❖Meeting calling
▪ the most senior or the one with the most direct or urgent interest in the topic
▪ decide the time, place and agenda
▪ Communicate beforehand: The objective 1.The expected duration 2.Items expected to be discussed
Meeting etiquettes in different cultures
❖ Indonesia
▪ Be on time for any meetings and never make any comment about the meeting starting late or any person arriving late.
phone.
Formal Meeting
❖Meeting opening
▪ If there is an established seating pattern, accept it. If you are unsure, ask.
▪ Acknowledge any introductions or opening remarks with a brief recognition of the chair and other participants.
❖ Russia
▪ Be on time to all business appointments.
▪ Do not expect an apology from a late Russian, and do not demonstrate any kind of attitude if your business appointments begin one or two hours late.
▪ Normal business hours are Monday – Friday 8:30am-5:00pm and Saturday 9:00am-12:30pm.
Dinner party etiquette
❖ Some details prior to commencement of the dinner party :
Meeting etiquettes in different cultures
❖ New Zealand
▪ Always be on time or early for all appointments. Punctuality is part of the culture.
▪ Maintain a reserved, formal demeanor, especially when first meeting someone.