信管专业英语第一章精品PPT课件

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Reason of her success
➢Her determination, drive, innovation, and leadership ➢Acknowledge the important role her team plays ➢Value the input of the staff and the frontline workers
© Prentice Hall, 2002
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A Manager’s Dilemma
The one error that people make early on there careers is that they are very selective about opportunities, so they avoid some, prefer others. I always accepted all opportunities that presented themselves because from each one you can learn something, and they serve as a platform for future endeavors.
© Prentice Hall, 2002
Chapter 1
INTRODUCTION TO MANAGEMENT
AND ORGANIZATIONS
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Learning Objectives
You should learn to: – Explain what a manager is and how the role of a manager has changed – Define management – Distinguish between efficiency and effectiveness – Describe the basic management functions and the management process – Identify the roles performed by managers
encourage her first-line supervisors to develop to help
reach these goals?
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Who Are Managers?
It was easy to differentiate managers from no managerial employees
The latter term described those organizational members who worked directly on a job or task and had no one reporting to them
© Prentice Hall, 2002
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© Prentice Hall, 2002
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Who Are Managers?
Manager
– someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals
----Jovita Carranza
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Jovita Carranza
This philosophy has guided Jovita Carranza in her career at United Parcel Service (UPS) from her first job in 1976 as a part-time night-shift clerk at the Los Angeles hub to her current position as VP of air operations
© Prentice Hall, 2002
– Identify what managers do using the contingency perspective
– Describe what an organization is and how the concept of an organization has changed
– Explain the value of studying management
Jovita’s goal
To find ways to be efficient and to contain costs and continually developing her employees ability
What skills will be most important for her to
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Who Arethat easy
changing nature of organizations and work has blurred the clear lines of distinction between managers and non-managerial employees
such as cross trained; multi-skilled
An employee can be team leader, equipment operator, maintenance technician, quality inspector or improvement planner
© Prentice Hall, 2002
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Learning Objectives (cont.)
You should learn to:
– Describe the skills managers need
– Explain what managers do using the systems perspective