信管专业英语第一章精品PPT课件

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Jovita’s goal
To find ways to be efficient and to contain costs and continually developing her employees ability
What skills will be most important for her to
© Prentice Hall, 2002
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Learning Objectives (cont.)
You should learn to:
– Describe the skills managers need
– Explain what managers do using the systems perspective
© Prentice Hall, 2002
Chapter 1
INTRODUCTION TO MANAGEMENT
AND ORGANIZATIONS
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Learning Objectives
You should learn to: – Explain what a manager is and how the role of a manager has changed – Define management – Distinguish between efficiency and effectiveness – Describe the basic management functions and the management process – Identify the roles performed by managers
Leabharlann Baidu
© Prentice Hall, 2002
such as cross trained; multi-skilled
An employee can be team leader, equipment operator, maintenance technician, quality inspector or improvement planner
----Jovita Carranza
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Jovita Carranza
This philosophy has guided Jovita Carranza in her career at United Parcel Service (UPS) from her first job in 1976 as a part-time night-shift clerk at the Los Angeles hub to her current position as VP of air operations
encourage her first-line supervisors to develop to help
reach these goals?
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Who Are Managers?
It was easy to differentiate managers from no managerial employees
– Identify what managers do using the contingency perspective
– Describe what an organization is and how the concept of an organization has changed
– Explain the value of studying management
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Reason of her success
➢Her determination, drive, innovation, and leadership ➢Acknowledge the important role her team plays ➢Value the input of the staff and the frontline workers
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Who Are Managers?
But it is not that easy
changing nature of organizations and work has blurred the clear lines of distinction between managers and non-managerial employees
The latter term described those organizational members who worked directly on a job or task and had no one reporting to them
© Prentice Hall, 2002
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© Prentice Hall, 2002
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A Manager’s Dilemma
The one error that people make early on there careers is that they are very selective about opportunities, so they avoid some, prefer others. I always accepted all opportunities that presented themselves because from each one you can learn something, and they serve as a platform for future endeavors.
© Prentice Hall, 2002
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Who Are Managers?
Manager
– someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals
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