银行常用英语短句

银行常用英语短句

1. Good morning, sir. What can I do for you?

Hi, Mr, Jones. Can I help you?

Excuse me, madam, but may I help you?

Sir (miss), may I help you?

先生/女士/小姐, 请问，我可以为您做些什么吗？

2. Hello!

您好

3. How nice to see you again!

I’m glad to see you again!

It’s good to see you again!

很高兴再见到您！

4. Pardon?

I beg your pardon.

Beg your pardon.

Would you mind repeating your question,please?

能再说一遍吗？

5. I’m sorry, but would you please speak more slowly. I couldn’t catch your meaning (follow you).

对不起，能否请您说得再慢些，我没能明白您的意思。

6. Do you mean that ….?

您指的是….吗？

7. Would you like to open a current account or a time saving account? 您想开立一个活期账户还是定期账户？

8. How much do you want to deposit (draw) your money?

您想存（取）多少钱？

9. What is your name?

请问叫什么名字？

10. May I ask your nationality?

请问您的国籍？

11. Might I ask your passport number?

请问您的护照号码？

12. Would you mind if I ask your account number?

请问您的账号？

13. 如果对于顾客拜托我们的事，我们能够完成的话，那么我们可以回答：Yes, sir(madam).

Certainly, sir(madam).

Of course, sir(madam).

All right, sir(madam).

With pleasure, sir(madam).

14. 如果对于顾客拜托我们的事，我们不能完成的话，那么我们可以回答：I’m sorry, sir(madam), but……

I’m afraid we cannot help you ,because……

15. 由于各种原因，需要客户稍等，我们一般说：

Please wait a minute.

Just a minute, please.

One moment, please.

I’m sorry to keep you waiting, sir (madam), but I’ll be with you in a moment.

(先生/女士, 很抱歉让您久等，不过，我一会儿就过来)

16. 需要客户等一会儿，我们需要说：

Will you please wait for a while? You see, there are several other people waiting ahead of you.

It’ll t ake about twenty minutes, sir (madam). Would you like to wait?

先生/女士, 那要花20分钟的时间，您可以等吗？

I’m sorry to keep you waiting, but will you please wait a few more minutes?

对不起，让您久等了，能再等几分钟吗？

Would you care to take a seat while I check our file?

您介意坐下来等我查下档案吗？

Sorry for having kept you waiting.

对不起，让您久等了。

Please wait a minute. I’ll check our records,….

请稍候，我查一下记录…..

17. 表示感谢的说法：

Thank you, sir (madam).

Thank you very much.

Thank you so much.

18. 当客户对您说：Thank you时，我们应该回答：

With pleasure, sir (madam).

That’s all right.

You’re welcome.

19. 需要向客户道歉，我们可以说：

I’m sorry.

I’m very sorry.

I’m terrible sorry.

I’m awfully sorry.

20. 接到客户的道歉，我们可以说：

That’s quite all right.

Don’t mention it.

It doesn’t (didn’t) matter.

21. 请坐。

Please take a seat.

22. 再见。

Goodbye.

Bye-bye.

You are welcome.

Hope to see you again.

23. 请填写这张申请表格并签名

Please fill in this application form and sign your name.

24. 请提供一下您的人民币账号，以便我们能把这笔美元兑换成人民币

Would you please tell us your RMB account number so that we may change this amount of US

dollars into RMB for you?