酒店常用英文缩写教程文件

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酒店常用英语缩写

酒店常用英语缩写酒店专业英文及缩写ARI:平均房价指数Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room ;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ; TQM全面质量管理:TQM= Total Quality Management ;QES质量评估系统:QES= Quality Evaluation System ;PMS酒店经营管理系统: PMS= Property Management System ;SOP标准经营程序: SOP= Standard Operating Procedures ;KNR重要公司协议价:KNR Key Negotiated Rate;LNR"当地"公司协议价:LNRLocal Negotiated Rate;RFP合作协议申请:RFP= Request for Proposal ;FIT 散客:FIT=Fully Independent Traveler ;VIP 非常重要的人：VIP= Very Important Person ;IBP综合经营计划：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office Hotel Various departments 酒店各部门总经理办公室:GM人力资源部HR: Human Resource康乐部:ENT财务部 A/C FIN.: Finance前厅部 F/O: Front Office 客房部HSKP: Housekeeping工程部ENG.: Engineering预订部RSVN: Reservaton行李部礼宾部 Con.: Concierge销售部S&M DOS: Director of Sales 市场部DOM: Director of Marketing 餐饮部:F&B中餐厅Chinese Restaurant保安部:SEC收货部 Receiving Department FOM: Front Office Manager前台经理Asst. Assistant助理RM: Resident Manager驻店经理GM：General Manager总经理c/c: credit card 信用卡VA： Visa Card 维萨卡MC： Master Card 万事达卡AE： American Express 美运通卡DC： diners Club 大来卡NA： Night Audit 夜审SUP..： Supervisor常用房态英语缩写VD vacant dirty 空脏房VC vacant clean 空净房OCoccupied 在住房OR 在住脏房S/Osleep out外宿房OOOout of order维修房DNDdo not disturb请勿打扰LSGlong stay guest长住房MURmake up room请即打扫L/Blight baggage轻便行李N/Bno baggage无行李E/Dexpected departure预离店HA 前台锁房房型常用英语普通房common room大床房single room标准房standard room豪华商务标准房deluxe standard room商务套房deluxe suite room总统套房presidential suite双人房间double三人房间tripleDouble bedDouble-double bedQueen bedSingle bed前厅常用用英语EA预抵店 expected arrivals listED预离店expercted departureVIP贵宾CIP公司客户commercially important person Check inCheck outNo showsExtension 延期住房率Early departures早退率Due out 预退率In house续住房Total roomsHouse use饭店员工占用;而无付费的房间自用房。

酒店中常用的英文缩写

酒店中常用的英文缩写部门 DEPARTMENT DEPT职位 POSITION POS行政办 EXECUTIVE OFFICE EO财务部 FINANCE DEPARTMENT FIC会计部 ACCOUNTING ACCT采购部 PURCHASING DEPARTMENT PD酒水仓 BEVERAGE STORE食品仓 FOOD STORE日用品仓 GENERAL STORE市场及销售部 SALES & MARKETING DEPARTMENT S & M 前厅部 FRONT OFFICE DEPARTMENT F.O (F/O)管家部 HOUSEKEEPING HSKP洗衣房 LAUNDRY ROOM LR布草房 LINEN ROOM游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT F & B中餐厅 CHINESE RESTAURANT CHN REST西餐厅 WEST RESTAURANT WEST REST日本餐厅 JAPANESE RESTAURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部 STEWARD娱乐部 ENTERTAINMENT DEPARTMENT ENT夜总会 NIGHT CLUB桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL工程部 ENGINEERING DEPARTMENT ENG保安部 SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT HR培训部 TRAINING DEPARTMENT员工饭堂 STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM图书馆 LIBRARY前厅各分部：接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F询问处 INFORMATION INFM订房部 RESERVATION RESV总机房 OPERATOR / TELEPHONE ROOM OPT礼宾部 CONCIERGE CON商务中心 BUSINESS CENTRE BC大堂副理 ASSISTANT MANAGER AM车队 TRANSPORTATION TRA账务处 CASHIER 、 ACCOUNTING DESK大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE员工通道 STAFF ENTRANCE职位：总经理 GENERAL MANAGER GM行政助理 ASSISTANT EXECUTIVE MANAGER AEM行政秘书 EXECUTIVE SECRETARY财务总监 FINANCIAL CONTROLLER FC总会计师 CHIEF ACCOUNT成本会计师 COST ACCOUNT采购部经理 PURCHASING MANAGER PURCHASING MGR市场及销售总监 DIRECTOR OF SALES & MARKETING DOS市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理 SALES MANAGER销售员 SALES SALES前厅经理 FRONT OFFICE MANAGER FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理 ASSISTANT MANAGER AM接待员 RECEPTIONIST / RECEPTION CLERK订房员 RESERVATION CLERK RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERATOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家 ASSISTANT HOUSEKEEPER AH楼层服务员 ROOM ATTENDANT ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨 EXECUTIVE SOUS CHEF点心总厨 DIM SUM CHEF人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER保安主管 CHIEF SECURITY经理 MANAGER MGR主任 SUPERVISOR SUP领班 CAPTAIN CAP秘书 SECRETARY文员 CLERK服务员 WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER EOD 值班经理 DUTY MANAGER DM酒店常用术语：接待处用语：入住 CHECK - IN C / I退房 CHECK - OUT C / O预订 BOOKING 、 RESERVATION BKG预期抵店 ARRIVAL 、 DUTE IN ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT DEPT确认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL订金 DEPOSIT价格 RATE RTE价钱 PRICE封房 BLOCK续住 EXTENSION EXTEN客类：顾客、宾客 CLIENT 、 GUEST散客 WALK IN W / I 、 FIT团队 GROUP GRP商务客 COMMERCIAL GUEST COMM GST商务合同 CORPORATE CONTRACT长住客 LONG STAY GUEST L / S GST贵宾 VERY IMPORTANT PERSON VIP旅行社 TRAVEL AGENT TVL AGT自用房 HOUSE USE H/U公司 COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡 CREDIT CARD现金 CASH尽快 AS SOON AS POSSIBLE ASAP资料 INFORMATION INFM电话 TELEPHONE TEL传真 FACSIMILE FAX电传 TELEX TLX电报 CABLE CBL地址 ADDRESS ADD复印(机) COPY (MACHINE)网络 INTERNET电脑 COMPUTER打印机 PRINTER机票 FLIGHT TICKET打字 TYPING充电 CHARGE A BATTERY充电器 CHARGER留言 MESSAGE内播电影 IN-HOUSE MOVIE对方付费电话 COLLECT CALL酒店帐 HOUSE ACCOUNT H/A国内长途 ------ IDD国际长途 ------ DDD市内电话 CITY CALL分机 EXTENSION EXTN服务台 COUNTER唤醒服务 WAKE UP CALL叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND天气 WEATHER出租车 TAXI面包车 VEHICLE中巴 COACH报纸 NEWSPAPER信件 MAIL电视 TELEVISION TV背景音乐 BACK GROUND MUSIC小酒吧 MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE吹风筒 HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣 LAUNDRY干洗 DRY-CLEANING熨烫 VALET SERVICE失物招领 LOST AND FOUND早餐BREAKFAST B’FAST美式早餐 AMERICAN BREAKFAST ABF欧陆式早餐 CONTINENTAL BREAKFAST CBF东方式早餐 ORIENTAL BREAKFAST OBF午餐 LUNCH LNH晚餐 DINNER DNR人民币 ------ RMB港币 ------ HKD美元 ------ USD按摩 MASSAGE蒸汽浴 STEAM BATH邻近房 ADJOINING ROOM付款方式 ADVANCE PAYMENT礼仪 AMENITY住房平均价格 AVERAGE ROOM RATE A.R.R收款的指令 BILLING INSTRUCTION取消 CANCELLATION不收费房 COMPLIMENTARY COMP连通房 CONNECTING续住 EXTENSION加床 EXTRA BED预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT加入 JOIN-IN超过退房时间 LATE CHECK-OUT记事本 LOG BOOK净价 NET RATE坏房 OUT OF ORDER O.O.O包价 PACKAGE长包房 PERMANENT ROOM门市价 RACK RATE登记 REGISTER登记卡 REGISTRATION CARD转房 ROOM CHANGE房价 ROOM RATE房间种类 ROOM TYPE团体住房名单 ROOM LIST同住 SHARE WITH旅行社 TRAVEL AGENT升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.I.P营业利润贡献 Contribution to Trading Profit CTP总经营利润 Gross Operating Profit GOP平均每间可卖房间的收入 Revenue Per Available Room RevPAR 收入产生指数 Revenue Generation Index RGI宾客意见调查系统 Guest Satisfaction Tracking System GSTS 员工满意度调查 Employee Satisfaction Pulse Survey ESPS 全面质量管理 Total Quality Management TQM质量评估系统 Quality Evaluation System QES酒店经营管理系统 Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价 (Key Negotiated Rate) KNR当地"公司协议价 (Local Negotiated Rate) LNR合作协议申请 Request for Proposal RFP散客 Fully Independent Traveler FIT综合经营计划 Integrated Business Plan IBP预订中心的预订系统 Virtual Central Reservation Office VCRO。

酒店常用中英文缩写

酒店常用中英文缩写部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT 礼宾部CONCIERGECON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA 账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS市场及销售部经理SALESMANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR 主任SUPERVISOR SUP 领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I 退房CHECK - OUT C / O 预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM 付帐(动) PAY付帐(名) PAYMENT信用卡CREDIT CARD现金CASH 尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL 传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET 打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSEMOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN 服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE 中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV 背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR 客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING 熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH 邻近房ADJOINING ROOM 付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING 续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO 管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE 团体住房名单ROOM LIST同住SHARE WITH 旅行社TRAVEL AGENT 升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM 质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP 重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO 国家:阿根廷ARGENTINA AR 澳大利亚AUSTRALIA AU奥地利AUSTRIA AT巴哈马BAHAMAS BS比利时BELGIUM (BELGIQUE) BE贝宁BENIN BJ玻利维亚BOLIVLA BO 巴西BRAZIL (BRASIL) BR英国BRITAIN UK缅甸BURMA MM加拿大CANADA CA智利CHILE CL丹麦DENMARK (DANMARK) DK德国DEUTSCHLAND DE厄瓜多尔ECUADOR EC 斐济FIJI FJ法国FRANCEE FR加蓬GABON GA希腊GREECE GR厄地马拉GUATEMALA 瓦亚那GUYANA GY海地HAITI HT洪都拉斯HONDURAS HN 香港HONG KONG HK印度INDIA IND印度尼西亚INDONESIA 伊拉克IRAQ IQ爱尔兰IRELAND IE以色列ISRAEL IL意大利ITALY(ITALIA) IT牙买加JAMAICA JM日本JAPAN JP约旦JORDAN JO 基里巴斯KIRIBATI KI卢森堡LUXEMBOURG LU马达加斯加MADAGASCAR (MALAGASY) MG澳门MACAO MO马来西亚MALAYSIA MY毛里求斯MAURITIUS MU墨西哥MEXICO MX尼泊尔NEPAL NP荷兰NETHERLANDS (HOLLAND) NL新西兰NEW ZEALAND NZ尼日尔NIGER NE尼日利亚NIGERIA NG挪威NORWAY NO巴基斯坦PAKISTAN PK 巴拿马PANAMA PA巴拉瓦PARAGUAY PY秘鲁PERU PE菲律宾PHILIPPINES PH 葡萄牙PORTUGAL PT沙特阿拉伯SAUDI ARABLA SA赛舌尔SEYCHELLES新加坡SINGAPORE SG南非SOUTH AFRICA ZA西班牙SPAIN (ESPANA) 斯里兰卡SRI LANKA苏里南SURINAME SR斯威士兰SWAZILANDSZ瑞典SWEDEN (SVERIGE) SE 瑞士SWITZERLAND (SUISSE)泰国THAILAND TH汤加TONGA TO特立尼达和多巴哥TRINIDAD AND TOBAGO突尼斯TUNISIA美国UNITED STATES OF AMERICA U.S.A乌拉圭URUGUAY UY委内瑞拉VENEZUELA VE南斯拉夫YUGOSLAVLA YU扎伊尔ZAIRE ZR巴林BANGLADESH BH 孟加拉BERMUDA BD百慕达BRAZIL BM塞浦路斯CYPRUS捷克共和国CZECH REPUBLIC CZ多明尼加共和国DOMINICAN REPUBLIC DM埃及EGYPT EG芬兰FINLAND FI伊朗IRAN IR喀麦隆CAMEROON CM 直布罗陀GIBRALTOR GI哥伦比亚COLOMBIA CO 巴布亚新几内亚NAPUA NEW GUINEN PG南朝SOUTH KOREN叙利亚SYRIA SY坦桑尼亚TANZANIA TZ 土耳其TURKEY TR赞比亚ZAMBIA ZM津巴布韦ZIMBAWE ZW 也门共和国YEMEN REPUBLIC YE。

酒店常用中英文缩写

部门：部门 DEPARTMENT DEPT 职位 POSITION POS 行政办EXECUTIVE OFFICE EO 财务部 FINANCE DEPARTMENT FIC 会计部ACCOUNTING ACCT 采购部PURCHASING DEPARTMENT PD 酒水仓BEVERAGE STORE 食品仓FOOD STORE 日用品仓GENERAL STORE 市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O) 管家部 HOUSEKEEPING HSKP 洗衣房LAUNDRY ROOM LR 布草房LINEN ROOM 游泳池SWIMMING POOL 餐饮部 FOOD & BEVERAGE DEPARTMENT F & B 中餐厅 CHINESE RESTAURANT CHN REST 西餐厅 WEST RESTAURANT WEST REST 日本餐厅 JAPANESE RESTAURANT 大堂吧 LOBBY BAR 送餐部 ROOM SERVICE RM SVC 宴会中心BANQUET CENTRE 会议厅CONFERENCE HALL 管事部STEWARD 娱乐部 ENTERTAINMENT DEPARTMENT ENT 夜总会 NIGHT CLUB 桑拿 SAUNA 健身中心 HEALTH CENTRE 美容美发中心BEAUTY & BARBER CENTRE 保龄球室BOWLING BALL 工程部ENGINEERING DEPARTMENT ENG 保安部SECURITY DEPARTMENT SEC 人力资源部HUMAN & RESOURCES DEPARTMENT HR 培训部TRAINING DEPARTMENT 员工饭堂STAFF CANTEEN 员工宿舍STAFF DORMITORY 医务室 CLINIC ROOM 图书馆 LIBRARY 前厅各分部：接待处 RECEPTION RECP 行政楼层 EXECUTIVE FLOORE/F 询问处 INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER、ACCOUNTING DESK大堂 LOBBY 楼层 FLOOR / F后勤办公室 BACK OFFICE 员工通道 STAFF ENTRANCE 职位：总经理 GENERAL MANAGER GM行政助理 ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY 财务总监 FINANCIAL CONTROLLER FC 总会计师CHIEF ACCOUNT 成本会计师COST ACCOUNT 采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监 DIRECTOR OF SALES & MARKETING DOS市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING ADOS市场及销售部经理SALES MANAGER 销售员SALES 前厅经理FRONT OFFICE MANAGER FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK 订房员RESERVATION CLERK RESV CLERK 行李员BELL BOY / BELL MAN 门童 DOORMAN 接线生 OPERATOR 司机 DRIVER 行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员 ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF 点心总厨 DIM SUM CHEF 人力资源部经理HUMAN & RESOURCES MANAGER HR MGR总工程师CHIEF ENGINEER 值班工程师DUTY ENGINEER 保安部经理SECURITY MANAGER保安主管CHIEF SECURITY 经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY 文员CLERK 服务员WAITER 行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理 DUTY MANAGER DM接待处：入住CHECK - IN C / I退房 CHECK - OUT C / O预订 BOOKING、RESERVATION BKG预期抵店ARRIVAL、DUTE IN ARL提前抵达 EARLY ARRIVAL 预期离店 DEPARTURE、DUTE OUT DEPT确认CONFIRMATION CONFIRM 再次确认RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL 订金 DEPOSIT 价格 RATE RTE价钱 PRICE 封房 BLOCK 续住 EXTENSION EXTEN客服类：顾客、宾客CLIENT、GUEST 散客WALK IN W / I、FIT 团队GROUP GRP商务客 COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT 长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY 付帐(名) PAYMENT 信用卡 CREDIT CARD 现金CASH 尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话 TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE) 网络 INTERNET 电脑COMPUTER 打印机 PRINTER 机票 FLIGHT TICKET 打字 TYPING 充电 CHARGE A BATTERY 充电器 CHARGER 留言 MESSAGE 内播电影 IN-HOUSE MOVIE 对方付费电话 COLLECT CALL 酒店帐HOUSE ACCOUNT H/A国内长途 ------ IDD国际长途 ------ DDD市内电话CITY CALL 分机EXTENSION EXTN服务台COUNTER 唤醒服务 WAKE UP CALL 叫早服务 MORNING CALL 请勿打扰 DO NOT DISTURB DND天气 WEATHER 出租车 TAXI 面包车 VEHICLE 中巴 COACH 报纸 NEWSPAPER 信件 MAIL 电视TELEVISION TV 背景音乐BACK GROUND MUSIC 小酒吧MINI BAR 冰箱REFRIGERATOR 客房保险箱MINI SAFE / PERSONAL SAFE 吹风筒HAIR DRYER 电热水壶ELECTRIC HEATING KETTLE 中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY 干洗DRY-CLEANING 熨烫VALET SERVICE 失物招领 LOST AND FOUND 早餐 BREAKFAST B’FAST 美式早餐 AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币 ------ RMB港币 ------ HKD美元 ------ USD 按摩MASSAGE 蒸汽浴STEAM BATH 邻近房ADJOININGROOM 付款方式 ADVANCE PAYMENT 礼仪 AMENITY 住房平均价格AVERAGE ROOM RATE A.R.R收款的指令BILLING INSTRUCTION 取消CANCELLATION 不收费房COMPLIMENTARY COMP连通房CONNECTING 续住EXTENSION 加床 EXTRA BED 预报FORECAST 客人帐单 GUEST FOLIO 管家部报表 HOUSEKEEPING REPORT 加入 JOIN-IN 超过退房时间 LATE CHECK-OUT 记事本 LOG BOOK 净价 NET RATE 坏房OUT OF ORDER O.O.O包价PACKAGE 长包房PERMANENT ROOM 门市价 RACK RATE 登记 REGISTER 登记卡REGISTRATION CARD转房 ROOM CHANGE 房价 ROOM RATE 房间种类ROOM TYPE 团体住房名单ROOM LIST 同住SHARE WITH 旅行社TRAVEL AGENT 升级UPGRADE 空房VACANT ROOM 贵宾 VERY IMPORTANT PERSON V.I.P国家：阿根廷ARGENTINA AR澳大利亚AUSTRALIA AU奥地利AUSTRIA AT巴哈马BAHAMAS BS比利时 BELGIUM (BELGIQUE) BE贝宁BENIN BJ 玻利维亚 BOLIVLA BO巴西BRAZIL (BRASIL) BR英国 BRITAIN UK缅甸 BURMA MM加拿大 CANADA CA智利 CHILE CL丹麦DENMARK (DANMARK) DK德国DEUTSCHLAND DE厄瓜多尔ECUADOR EC斐济FIJI FJ法国FRANCEE FR加蓬GABON GA 希腊 GREECE GR厄地马拉 GUATEMALA 瓦亚那 GUYANA GY海地 HAITI HT洪都拉斯 HONDURAS HN香港 HONG KONG HK印度 INDIA IND印度尼西亚 INDONESIA 伊拉克 IRAQ IQ爱尔兰 IRELAND IE以色列 ISRAEL IL意大利 ITALY(ITALIA) IT牙买加JAMAICA JM日本JAPAN JP约旦JORDAN JO基里巴斯KIRIBATI KI卢森堡LUXEMBOURG LU马达加斯加MADAGASCAR (MALAGASY) MG澳门MACAO MO马来西亚MALAYSIA MY毛里求斯MAURITIUS MU墨西哥MEXICO MX 尼泊尔 NEPAL NP荷兰 NETHERLANDS (HOLLAND) NL新西兰NEW ZEALAND NZ尼日尔 NIGER NE尼日利亚 NIGERIA NG挪威NORWAY NO巴基斯坦PAKISTAN PK巴拿马PANAMA PA巴拉瓦PARAGUAY PY秘鲁PERU PE菲律宾PHILIPPINES PH葡萄牙 PORTUGAL PT沙特阿拉伯 SAUDI ARABLA SA赛舌尔 SEYCHELLES 新加坡 SINGAPORE SG南非 SOUTH AFRICA ZA 西班牙SPAIN (ESPANA) 斯里兰卡SRI LANKA 苏里南SURINAME SR斯威士兰SWAZILAND SZ瑞典SWEDEN (SVERIGE) SE瑞士 SWITZERLAND (SUISSE) 泰国 THAILAND TH 汤加TONGA TO特立尼达和多巴哥TRINIDAD AND TOBAGO 突尼斯 TUNISIA 美国UNITED STATES OF AMERICA U.S.A乌拉圭URUGUAY UY委内瑞拉VENEZUELA VE南斯拉夫YUGOSLAVLA YU扎伊尔 ZAIRE ZR巴林 BANGLADESH BH孟加拉 BERMUDA BD百慕达 BRAZIL BM塞浦路斯CYPRUS 捷克共和国CZECH REPUBLIC CZ多明尼加共和国DOMINICAN REPUBLIC DM埃及EGYPT EG芬兰FINLAND FI伊朗IRAN IR喀麦隆CAMEROON CM直布罗陀GIBRALTOR GI哥伦比亚COLOMBIA CO巴布亚新几内亚 NAPUA NEW GUINEN PG南朝SOUTH KOREN 叙利亚 SYRIA SY坦桑尼亚 TANZANIA TZ土耳其 TURKEY TR赞比亚 ZAMBIA ZM津巴布韦 ZIMBAWE ZW也门共和国 YEMEN REPUBLIC YE营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入 Revenue Per Available Room RevPAR收入产生指数 Revenue Generation Index RGI宾客意见调查系统 Guest Satisfaction Tracking System GSTS员工满意度调查 Employee Satisfaction Pulse Survey ESPS 全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS (标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR 当地公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT 综合经营计划Integrated Business Plan IBP预订中心的预订系统 Virtual Central Reservation Office VCRO。

酒店常用中英文缩写

部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B 中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY 前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT 礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK 订房员RESERVATION CLERK RESV CLERK 行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK 续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF 东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY 住房平均价格AVERAGE ROOM RATE A.R.R收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS (标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO国家:阿根廷ARGENTINA AR澳大利亚AUSTRALIA AU奥地利AUSTRIA AT巴哈马BAHAMAS BS比利时BELGIUM (BELGIQUE) BE贝宁BENIN BJ玻利维亚BOLIVLA BO巴西BRAZIL (BRASIL) BR英国BRITAIN UK缅甸BURMA MM加拿大CANADA CA智利CHILE CL丹麦DENMARK (DANMARK) DK德国DEUTSCHLAND DE厄瓜多尔ECUADOR EC斐济FIJI FJ法国FRANCEE FR加蓬GABON GA希腊GREECE GR厄地马拉GUATEMALA瓦亚那GUYANA GY海地HAITI HT洪都拉斯HONDURAS HN香港HONG KONG HK印度INDIA IND印度尼西亚INDONESIA伊拉克IRAQ IQ爱尔兰IRELAND IE 以色列ISRAEL IL意大利ITALY(ITALIA) IT牙买加JAMAICA JM日本JAPAN JP约旦JORDAN JO基里巴斯KIRIBATI KI卢森堡LUXEMBOURG LU马达加斯加MADAGASCAR (MALAGASY) MG 澳门MACAO MO马来西亚MALAYSIA MY毛里求斯MAURITIUS MU墨西哥MEXICO MX尼泊尔NEPAL NP荷兰NETHERLANDS (HOLLAND) NL新西兰NEW ZEALAND NZ尼日尔NIGER NE尼日利亚NIGERIA NG挪威NORWAY NO巴基斯坦PAKISTAN PK巴拿马PANAMA PA巴拉瓦PARAGUAY PY秘鲁PERU PE菲律宾PHILIPPINES PH葡萄牙PORTUGAL PT沙特阿拉伯SAUDI ARABLA SA赛舌尔SEYCHELLES新加坡SINGAPORE SG南非SOUTH AFRICA ZA西班牙SPAIN (ESPANA)斯里兰卡SRI LANKA苏里南SURINAME SR斯威士兰SWAZILAND SZ瑞典SWEDEN (SVERIGE) SE瑞士SWITZERLAND (SUISSE)泰国THAILAND TH汤加TONGA TO特立尼达和多巴哥TRINIDAD AND TOBAGO突尼斯TUNISIA美国UNITED STATES OF AMERICA U.S.A 乌拉圭URUGUAY UY委内瑞拉VENEZUELA VE南斯拉夫YUGOSLAVLA YU扎伊尔ZAIRE ZR巴林BANGLADESH BH孟加拉BERMUDA BD百慕达BRAZIL BM塞浦路斯CYPRUS捷克共和国CZECH REPUBLIC CZ多明尼加共和国DOMINICAN REPUBLIC DM 埃及EGYPT EG芬兰FINLAND FI伊朗IRAN IR喀麦隆CAMEROON CM直布罗陀GIBRALTOR GI哥伦比亚COLOMBIA CO巴布亚新几内亚NAPUA NEW GUINEN PG南朝SOUTH KOREN叙利亚SYRIA SY坦桑尼亚TANZANIA TZ土耳其TURKEY TR赞比亚ZAMBIA ZM津巴布韦ZIMBAWE ZW也门共和国YEMEN REPUBLIC YE。

酒店常用英语缩写大全

酒店常用英语缩写大全1. 介绍在酒店行业中，英语缩写是非常常见的，它们被广泛用于酒店的各个方面，包括房间预订、服务设施、行政管理等。

本文将介绍一些常用的酒店英语缩写，并解释它们的含义和用途。

了解这些缩写将有助于提高我们在酒店工作中的效率和沟通能力。

2. ADR - Average Daily Rate（平均每日房价）ADR是指酒店每个房间每晚的平均价格。

这个指标对于预测和评估酒店的经营状况非常重要。

3. RevPAR - Revenue Per Available Room（每可用房间收入）RevPAR是指每个可供出租的房间所产生的收入。

它是衡量酒店经营效益和市场竞争力的重要指标。

4. OTA - Online Travel Agency（在线旅行社）OTA是一种通过互联网提供旅游服务和预订机票、酒店等服务的机构。

知名OTA包括Booking、Expedia等。

5. PMS - Property Management System（物业管理系统）PMS是一种集中管理和控制酒店日常运营的软件系统。

它涵盖了房间预订、客户信息、账务管理等方面。

6. CRS - Central Reservation System（预订系统）CRS是一种集中管理和处理酒店房间预订的系统。

它可以与OTA 和其他渠道连接，方便客户进行预订。

7. POS - Point of Sale（销售点）POS是指酒店内进行销售交易的地点，例如前台、餐厅等。

POS 系统可以帮助管理销售和库存。

8. F&B - Food and Beverage（餐饮）F&B是指酒店提供的食品和饮料服务。

这包括各种餐厅、咖啡厅、宴会厅等。

9. VIP - Very Important Person（非常重要人物）VIP是指在社会地位或贡献方面具有重要地位的人。

在酒店业中，VIP客户通常享有特殊待遇和服务。

10. OTA - Over the Air（空中传输）OTA也可以表示空中传输，特别是在无线通信领域。

酒店常用英文缩写

酒店常用英文缩写酒店房态名词缩写：01。

VC Vacant Clean 空的干净房/可卖房02。

VD Vacant Dirty 空的脏房03。

OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06。

DND Do Not Disturb 请勿打扰07.OS Out OfService 维修房（小）08。

OOO Out OfOrder 维修房（大）09。

ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17。

C/O Check Out 离店结帐18。

C/I Check In 入住登记19.D/U Day Use 小时房20。

H/U House Use 自用房21.T/D Turn Down Service 夜床服务22。

R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24。

MOD Manager on Duty 值班经理25。

SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30。

PA Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33。

酒店常用英文缩写

酒店常用英文缩写酒店房态名词缩写：01.VC Vacant Clean 空的干净房/可卖房02.VD V acant Dirty 空的脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打扰07.OS Out OfService 维修房（小）08.OOO Out OfOrder 维修房（大）09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21.T/D Turn Down Service 夜床服务22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.PA Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEW ARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERV A TION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES &MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERV A TION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HRMGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员W AITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERV ATION BKG预期抵店ARRIV AL 、DUTE IN ARL提前抵达EARL Y ARRIV AL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRA VEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务W AKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗DRY-CLEANING熨烫V ALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF 东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BA TH邻近房ADJOINING ROOM付款方式ADV ANCE PAYMENT礼仪AMENITY住房平均价格A VERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRA VEL AGENT升级UPGRADE空房V ACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP 总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse SurveyESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(LocalNegotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO。

酒店中常用的英文缩写

酒店中常用的英文缩写部门DEPARTMENT 简称：DEPT职位POSITION 简称：POS行政办EXECUTIVE 简称：OFFICE EO财务部FINANCE DEPARTMENT 简称：FIC会计部ACCOUNTING 简称：ACCT采购部PURCHASING DEPARTMENT 简称：PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT 简称：S & M 前厅部FRONT OFFICE DEPARTMENT 简称：F.O (F/O)管家部HOUSEKEEPING 简称：HSKP洗衣房LAUNDRY ROOM 简称：LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT 简称： F & B中餐厅CHINESE RESTAURANT 简称：CHN REST西餐厅WEST RESTAURANT 简称：WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE 简称：RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT 简称：ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT 简称：HR 培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION 简称：RECP行政楼层EXECUTIVE FLOOR 简称：E/F询问处INFORMATION 简称：INFM订房部RESERVATION 简称：RESV总机房OPERATOR / TELEPHONE ROOM 简称：OPT礼宾部CONCIERGE 简称：CON商务中心BUSINESS CENTRE 简称：BC大堂副理ASSISTANT MANAGER 简称：AM车队TRANSPORTATION 简称：TRA账务处CASHIER 、ACCOUNTING 简称：DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER 简称：GM行政助理ASSISTANT EXECUTIVE MANAGER 简称：AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER 简称：FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER 简称：PURCHASING MGR 市场及销售总监DIRECTOR OF SALES & MARKETING 简称：DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING 简称：ADOS市场及销售部经理SALES MANAGER销售员SALES 简称：SALES前厅经理FRONT OFFICE MANAGER 简称：FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER 简称：AFOM 大堂副经理ASSISTANT MANAGER 简称：AM接待员RECEPTIONIST / RECEPTION简称：CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER 简称：EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER 简称：AEH助理管家ASSISTANT HOUSEKEEPER 简称：AH楼层服务员ROOM ATTENDANT 简称：ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE 简称：DOFB行政总厨EXECUTIVE SOUS 简称：CHEF点心总厨DIM SUM 简称：CHEF人力资源部经理HUMAN & RESOURCES MANAGER 、简称：HR MGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER 简称：MGR主任SUPERVISOR 简称：SUP领班CAPTAIN 简称：CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER 简称：EOD 值班经理DUTY MANAGER 简称：DM酒店常用术语：接待处用语：入住CHECK – IN 简称： C / I退房CHECK – OUT 简称： C / O预订BOOKING 、RESERVATION 简称：BKG预期抵店ARRIVAL 、DUTE IN 简称：ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT 简称：DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUEST 简称：L / S GST 贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT 简称：TVL AGT自用房HOUSE USE 简称：H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL 简称：SAFE 吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST 简称：ABF欧陆式早餐CONTINENTAL BREAKFAST 简称：CBF 东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit 简称：CTP总经营利润Gross Operating Profit 简称：GOP平均每间可卖房间的收入Revenue Per Available Room简称：RevPAR 收入产生指数Revenue Generation Index 简称：RGI宾客意见调查系统Guest Satisfaction Tracking System简称：GSTS 员工满意度调查Employee Satisfaction Pulse Survey 简称：ESPS全面质量管理Total Quality Management 简称：TQM质量评估系统Quality Evaluation System 简称：QES酒店经营管理系统Property Management System 简称：PMS(标准经营程序) Standard Operating Procedures 简称：SOP重要公司协议价(Key Negotiated Rate) 简称：KNR当地"公司协议价(Local Negotiated Rate) 简称：LNR合作协议申请Request for Proposal 简称：RFP散客Fully Independent Traveler 简称：FIT综合经营计划Integrated Business Plan 简称：IBP预订中心的预订系统Virtual Central Reservation Office 简称：VCRO（注：范文素材和资料部分来自网络，供参考。

酒店中常用的英文缩写

酒店中常用的英文缩写（部门，职位，国家，日常运作）部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR 培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR 总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP 资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND 天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO国家:阿根廷ARGENTINA AR澳大利亚AUSTRALIA AU奥地利AUSTRIA AT巴哈马BAHAMAS BS比利时BELGIUM (BELGIQUE) BE贝宁BENIN BJ玻利维亚BOLIVLA BO巴西BRAZIL (BRASIL) BR英国BRITAIN UK缅甸BURMA MM加拿大CANADA CA智利CHILE CL丹麦DENMARK (DANMARK) DK 德国DEUTSCHLAND DE厄瓜多尔ECUADOR EC斐济FIJI FJ法国FRANCEE FR加蓬GABON GA希腊GREECE GR厄地马拉GUATEMALA瓦亚那GUYANA GY海地HAITI HT洪都拉斯HONDURAS HN香港HONG KONG HK印度INDIA IND印度尼西亚INDONESIA伊拉克IRAQ IQ爱尔兰IRELAND IE以色列ISRAEL IL意大利ITALY(ITALIA) IT牙买加JAMAICA JM日本JAPAN JP约旦JORDAN JO基里巴斯KIRIBATI KI卢森堡LUXEMBOURG LU马达加斯加MADAGASCAR (MALAGASY) MG 澳门MACAO MO马来西亚MALAYSIA MY毛里求斯MAURITIUS MU墨西哥MEXICO MX尼泊尔NEPAL NP荷兰NETHERLANDS (HOLLAND) NL新西兰NEW ZEALAND NZ尼日尔NIGER NE尼日利亚NIGERIA NG挪威NORWAY NO巴基斯坦PAKISTAN PK巴拿马PANAMA PA巴拉瓦PARAGUAY PY秘鲁PERU PE菲律宾PHILIPPINES PH葡萄牙PORTUGAL PT沙特阿拉伯SAUDI ARABLA SA赛舌尔SEYCHELLES新加坡SINGAPORE SG南非SOUTH AFRICA ZA西班牙SPAIN (ESPANA)斯里兰卡SRI LANKA苏里南SURINAME SR斯威士兰SWAZILAND SZ瑞典SWEDEN (SVERIGE) SE瑞士SWITZERLAND (SUISSE)泰国THAILAND TH汤加TONGA TO特立尼达和多巴哥TRINIDAD AND TOBAGO 突尼斯TUNISIA美国UNITED STATES OF AMERICA U.S.A 乌拉圭URUGUAY UY委内瑞拉VENEZUELA VE南斯拉夫YUGOSLAVLA YU扎伊尔ZAIRE ZR巴林BANGLADESH BH孟加拉BERMUDA BD百慕达BRAZIL BM塞浦路斯CYPRUS捷克共和国CZECH REPUBLIC CZ多明尼加共和国DOMINICAN REPUBLIC DM 埃及EGYPT EG芬兰FINLAND FI伊朗IRAN IR喀麦隆CAMEROON CM直布罗陀GIBRALTOR GI哥伦比亚COLOMBIA CO巴布亚新几内亚NAPUA NEW GUINEN PG 南朝SOUTH KOREN叙利亚SYRIA SY坦桑尼亚TANZANIA TZ土耳其TURKEY TR赞比亚ZAMBIA ZM津巴布韦ZIMBAWE ZW也门共和国YEMEN REPUBLIC YE。

酒店常用英语缩写大全带翻译

酒店常用英语缩写大全带翻译酒店行业经常使用各种缩写词来简化沟通和节省时间。

这些缩写词在前台、后勤和服务方面都得到广泛应用。

下面是一份酒店常用英语缩写大全，带有相应的中文翻译，以帮助您更好地了解酒店行业术语。

1.AC - Air Conditioning (空调)2.B&B - Bed and Breakfast (住宿加早餐) - Credit Card (信用卡)4.Do Not Disturb - 请勿打扰5.F&B - Food and Beverage (餐饮)6.GSA - Guest Service Agent (客户服务代理)7.HSK - Housekeeping (客房服务)8.ID - Identification (身份证明)9.Jr. Suite - 舒适套房10.KS - King Size (大床)11.Lobby - 大堂12.MD - Managing Director (总经理)13.NS - No Smoking (禁止吸烟)14.OTC - Over the Counter (越柜)15.PP - Passport (护照)16.RO - Room Only (仅限房费)17.SGL - Single (单人)18.Twin - 双床19.VIP - Very Important Person (贵宾)20.WKD - Weekend (周末)以上是一些酒店行业常用英语缩写词及其中文翻译。

对于从事酒店工作或入住酒店的人士，熟悉这些缩写词将使沟通更加高效顺畅。

希望以上内容对您有所帮助，在工作中和生活中能更好地理解和运用这些酒店行业常用术语。

酒店专业术语简写讲课文档

• B4: Before 在……之前 • BBQ: Barbeque 烧烤
• BQT: Banquet 宴会 • BC: Business Center 商务中心 • BF: Breakfast 早餐
第四页，共19页。
C
• CAS: Cash 现金 • CBF: Continental Breakfast 欧陆式早餐 • C/C: Credit Card 信用卡 • Cc: Carbon Copy 抄送
第八页，共19页。
I
• ID: Identification Card 身份证 • IDD: International Direct Dialing 国际直拨长途电话 • INCL: Include 包括 • IOU: I Owe You 欠条 • IT: Information Technology 信息技术
(Executive Office – EO) 行政办公室 • A/R: Accounting Receivable 应收部 • ARR: Arrival 到店 • AUTH: Authorization 授权 • A/E (AX): American Express 美国运通卡
第三页，共19页。
B
第九页，共19页。
L
✓ Late Charge
A hotel charge that arrives at the front desk for billing after the guests have checked out. ✓ Late Arrival A guest with a reservation who expects to arrive after the cut-off hour and so notifies the hotel accordingly. ✓ Letter Of Credit A letter submitted on company stationery to the hotel Credit Manager requesting

酒店管理：常用英文缩写酒店管理：

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酒店管理：常用英文缩写酒店管理：
Word文档仅限参考
Word文档仅限参考
常用英文缩写COMP(Complimentary)免费房间
HSE(Hotel use)临时自用房
R/S(Refused service)不需要日常服务DND(Do Not Disturb)请勿打扰OOO(Out Of Order)维修房
OCC(Occupied)已出租的房间
WC厕所
服务秘诀
不仅要对镜整发正衣,还要调节自己的表情,重视"表"和"里"的统一.
酒店的任何服务,实质上都是在"制作新的商品",客房是饭店最重要的"商品".
FG(Frequent Guest)熟客
LC(Vacant Clean)空房
VIP(Very Lmportant Person)重要客人S/O(Sleep Out)外宿
E/D(Expected Department)即退房
C/O(Check Out)退房

酒店常用英语缩写

酒店常用英语缩写酒店专业英文及缩写ARI:平均房价指数Average Rate Index;CTP营业利润贡献：Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room ;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统：Guest Satisfaction Tracking System；ESPS员工满意度调查：ESPS=Employee Satisfaction Pulse Survey ；TQM全面质量管理：TQM= Total Quality Management ；QES质量评估系统：QES= Quality Evaluation System ；PMS酒店经营管理系统：PMS= Property Management System ；SOP(标准经营程序): SOP= Standard Operating Procedures ；KNR重要公司协议价：KNR （Key Negotiated Rate）;LNR"当地"公司协议价：LNR（Local Negotiated Rate）;RFP合作协议申请:RFP= Request for Proposal ；FIT (散客):FIT=Fully Independent Traveler ；VIP (非常重要的人）:VIP= Very Important Person ;IBP（综合经营计划）:IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation OfficeHotel Various departments 酒店各部门总经理办公室:GM人力资源部HR: Human Resource康乐部:ENT财务部A/C FIN。

酒店英文缩写

酒店英文大全部门英文简称：总行政办公室 E x e c u t i v e O f f i c e行政部R e a r-S e r v i c e D e p a r t m e n t市场营销部s a l e s&M a r k e t i n g D i v i s i o n销售部S a l e s D e p a r t m e n t公关部P u b l i c R e l a t i o n D e p a r t m e n t预订部R e s e r v a t i o n D e p a r t m e n t客务/房务部R o o m D i v i s i o n前厅部F r o n t O f f i c e D e p a r t m e n t管家部H o u s e k e e p i n g D e p a r t m e n t餐饮部F o o d&B e v e r a g e D e p a r t m e n t康乐部R e c r e a t i o n a n d E n t e r t a i n m e n t D e p a r t m e n t工程部E n g i n e e r i n g D e p a r t m e n t保安部S e c u r i t y D e p a r t m e n t商场部S h o p p i n g A r c a d e礼宾司=C h i e f C o n c i e r g e娱乐部=E n t e r t a i n m e n t D e p a r t m e n t人力资源及培训部 H u m a n R e s o u r c e&T r a i n i n g D e p t.人力资源部 H U M A N & R E S O U R C E S D E P A R T M E N T H R采购部 P u r c h a s i n g D e p t.电脑部 E l e c t r o n i c D a t a P r o c e s s i n g D e p t.酒水仓 B E V E R A G E S T O R E食品仓 F O O D S T O R E日用品仓 G E N E R A L S T O R E管家部 H O U S E K E E P I N G H S K P洗衣房 L A U N D R Y R O O M L R布草房 L I N E N R O O M游泳池 S W I M M I N G P O O L餐饮部 F O O D & B E V E R A G E D E P A R T M E N T F&B 中餐厅 C H I N E S E R E S T A U R A N T C H N R E S T西餐厅 W E S T R E S T A U R A N T W E S T R E S T日本餐厅 J A P A N E S E R E S T A U R A N T大堂吧 L O B B Y B A R送餐部 R O O M S E R V I C E R M S V C宴会中心 B A N Q U E T C E N T R E会议厅 C O N F E R E N C E H A L L管事部 S T E W A R D娱乐部 E N T E R T A I N M E N T D E P A R T M E N T E N T夜总会 N I G H T C L U B桑拿 S A U N A健身中心 H E A L T H C E N T R E美容美发中心 B E A U T Y & B A R B E R C E N T R E保龄球室 B O W L I N G B A L L员工饭堂 S T A F F C A N T E E N员工宿舍 S T A F F D O R M I T O R Y医务室 C L I N I C R O O M图书馆 L I B R A R Y接待处 R E C E P T I O N R E C P行政楼层 E X E C U T I V E F L O O R E/F询问处 I N F O R M A T I O N I N F M订房部 R E S E R V A T I O N R E S V总机房 O P E R A T O R / T E L E P H O N E R O O M O P T 礼宾部 C O N C I E R G E C O N商务中心 B U S I N E S S C E N T R E B C大堂副理 A S S I S T A N T M A N A G E R A M车队 T R A N S P O R T A T I O N T R A账务处 C A S H I E R、 A C C O U N T I N G D E S K大堂 L O B B Y楼层 F L O O R/F后勤办公室 B A C K O F F I C E员工通道 S T A F F E N T R A N C E酒店职务英文简称：总经理 G e n e r a l M a n a g e r常务副总经理 D e p u t y G e n e r a l M a n a g e r行政助理A S S I S T A N T E X E C U T I V E M A N A G E R A E M人力资源开发总监D i r e c t o r o f H u m a n R e s o u r c e s 人事部经理P e r s o n n e l M a n a g e r人力资源部经理 H U M A N & R E S O U R C E S M A N A G E R H R M G R培训部经理T r a i n i n g M a n a g e r督导部经理Q u a l i t y I n s p e c t o r人事主任P e r s o n n e l O f f i c e r培训主任T r a i n i n g O f f i c e r财务总监F i n a n c i a l C o n t r o l l e r财务部经理C h i e f A c c o u n t a n t成本部经理C o s t C o n t r o l l e r采购部经理P u r c h a s i n g M a n a g e r采购部主管P u r c h a s i n g O f f i c e r电脑部经理E D P M a n a g e r总出纳C h i e f C a s h i e r市场营销总监D i r e c t o r o f S a l e s a n d M a r k e t i n g市场及销售总监D I R E C T O R O F S A L E S& M A R K E T I N G D O S销售部经理D i r e c t o r o f S a l e s公关经理P.R.M a n a g e r P u b l i c R e l a t i o n M a n a g e r宴会销售经理B a n q u e t S a l e s M a n a g e r销售经理S a l e s M a n a g e r宴会销售主任B a n q u e t S a l e s O f f i c e r销售主任S a l e s O f f i c e r高级销售代表 S e n i o r S a l e s E x e c u t i v e销售代表 S a l e s E x e c u t i v e公关代表 P.R.R e p r e s e n t a t i v e宾客关系主任G u e s t R e l a t i o n O f f i c e r公关部主任P u b l i c R e l a t i o n S u p e r v i s o r客户经理A c c o u n t M a n a g e r高级客户经理S e n i o r A c c o u n t M a n a g e r资深美工S e n i o r A r t i s t美工A r t i s t销售部联络主任S a l e s C o o r d i n a t o r资深销售中心预订员S a l e s C e n t e r S e n i o r R e s e r v a t i o n C l e r k销售中心主任S a l e sC e n t e r S u p e r v i s o r礼宾部经理C h i e f C o n c i e r g e行李员B e l l b o y女礼宾员D o o r G i r l客房总监D i r e c t o r o f H o u s e k e e p i n g前厅部经理F r o n t O f f i c e M a n a g e r前厅部副经理A s s t.F r o n t O f f i c e M a n a g e r 大堂副理A s s i s t a n t M a n a g e r礼宾主管C h i e f C o n c i e r g e r客务主任G u e s t R e l a t i o n O f f i c e r接待主管C h i e f C o n c i e r g e接待员R e c e p t i o n i s t车队主管C h i e f D r i v e r出租车订车员T a x i S e r v i c e C l e r k行政管家E x e c u t i v e H o u s e k e e p e r行政副管家A s s i s t a n t E x e c u t i v e H o u s e k e e p e r办公室文员O r d e r T a k e r客房高级主任S e n i o r S u p e r v i s o r楼层主管F l o o r s u p e r v i s o r楼层领班F l o o r C a p t a i n客房服务员R o o m A t t e n d a n t洗衣房经理L a u n d r y M a n a g e r餐饮总监F&B D i r e c t o r餐饮部经理F&B M a n a g e r西餐厅经理W e s t e r n R e s t a u r a n t M a n a g e r 中餐厅经理C h i n e s e R e s t a u r a n t M a n a g e r 咖啡厅经理C o f f e e S h o p M a n a g e r餐饮部秘书F&B S e c r e t a r y领班C a p t a i n迎宾员H o s t e s s服务员W a i t e r,w a i t r e s s传菜B u s B o y,B u s G i r l行政总厨E x e c u t i v e c h e f中厨师长S o u s C h e f(C h i n e s e K i t c h e n)西厨师长S o u s C h e f(W e s t e r n K i t c h e n)西饼主管C h i e f B a k e r工程总监C h i e f E n g i n e e r工程部经理E n g i n e e r i n g M a n a g e r值班工程师D u t y E n g i n e e r保安部经理S e c u r i t y M a n a g e r保安部副经理A s s t.S e c u r i t y M a n a g e r保安部主任S e c u r i t y M a n a g e r保安员S e c u r i t y M a n a g e r商场部经理S h o p M a n a g e r商场营业员S h o p A s s i s t a n t销售部总监=D i r e c t o r o f S a l e s高级销售代表=S e n i o r S a l e s R e p r e s e n t a t i v e 销售代表=S a l e s R e p r e s e n t a t i v e行政总厨=E x e c u t i v e c h i e f行政值班经理E X E C U T I V E O N D U T Y M A N A G E R E O D值班经理 D U T Y M A N A G E R D M行政秘书 E X E C U T I V E S E C R E T A R Y总会计师 C H I E F A C C O U N T信贷经理 C R E D I T M A N A G E R C M成本会计师 C O S T A C C O U N T采购部经理P U R C H A S I N G M A N A G E R P U R C H A S I N G M G R市场及销售部经理 S A L E S M A N A G E R销售员 S A L E S C O O R D I N A T O R前厅经理 F R O N T O F F I C E M A N A G E R F O M前厅副经理A S S I S T A N T F R O N T O F F I C E M A N A G E R A F O M大堂副经理 A S S I S T A N T M A N A G E R A M接待员 R E C E P T I O N I S T / R E C E P T I O N C L E R K 订房员 R E S E R V A T I O N C L E R K R E S V C L E R K行李员 B E L L B O Y/B E L L M A N门童 D O O R M A N接线生 O P E R A T O R司机 D R I V E R行政管家 E X E C U T I V E H O U S E K E E P E R E H副行政管家A S S I S T A N T E X E C U T I V E H O U S E K E E P E R A E H助理管家 A S S I S T A N T H O U S E K E E P E R A H楼层服务员 R O O M A T T E N D A N T A T T餐饮总监D I R E C T O R O F F O O D&B E V E R A G E D O F B点心总厨 D I M S U M C H E F总工程师 C H I E F E N G I N E E R值班工程师 D U T Y E N G I N E E R保安部经理 S E C U R I T Y M A N A G E R保安主管 C H I E F S E C U R I T Y经理 M A N A G E R M G R主任 S U P E R V I S O R S U P领班 C A P T A I N C A P秘书 S E C R E T A R Y文员 C L E R K服务员 W A I T E R酒店常用术语英文简称接待处用语：入住 C H E C K-I N C/I退房 C H E C K-O U T C/O预订 B O O K I N G、 R E S E R V A T I O N B K G 预期抵店 A R R I V A L、 D U T E I N A R L提前抵达 E A R L Y A R R I V A L预期离店 D E P A R T U R E、 D U T E O U T D E P T 确认 C O N F I R M A T I O N C O N F I R M再次确认 R E-C O N F I R M R E-C F R M取消 C A N C E L L A T I O N C A N C E L L订金 D E P O S I T价格 R A T E R T E价钱 P R I C E封房 B L O C K续住 E X T E N S I O N E X T E N客类：顾客、宾客 C L I E N T、 G U E S T散客 W A L K I N W/I、 F I T团队 G R O U P G R P商务客 C O M M E R C I A L G U E S T C O M M G S T 商务合同 C O R P O R A T E C O N T R A C T长住客 L O N G S T A Y G U E S T L/S G S T 贵宾 V E R Y I M P O R T A N T P E R S O N V I P 旅行社 T R A V E L A G E N T T V L A G T自用房 H O U S E U S E H/U公司 C O M P A N Y C O M付帐(动)P A Y付帐(名)P A Y M E N T信用卡 C R E D I T C A R D现金 C A S H尽快 A S S O O N A S P O S S I B L E A S A P 资料 I N F O R M A T I O N I N F M电话 T E L E P H O N E T E L传真 F A C S I M I L E F A X电传 T E L E X T L X电报 C A B L E C B L地址 A D D R E S S A D D复印(机)C O P Y(M A C H I N E)网络 I N T E R N E T电脑 C O M P U T E R打印机 P R I N T E R机票 F L I G H T T I C K E T打字 T Y P I N G充电 C H A R G E A B A T T E R Y充电器 C H A R G E R留言 M E S S A G E内播电影 I N-H O U S E M O V I E对方付费电话 C O L L E C T C A L L酒店帐 H O U S E A C C O U N T H/A国内长途 ------I D D国际长途 ------D D D市内电话 C I T Y C A L L分机 E X T E N S I O N E X T N服务台 C O U N T E R唤醒服务 W A K E U P C A L L叫早服务 M O R N I N G C A L L请勿打扰 D O N O T D I S T U R B D N D 天气 W E A T H E R出租车 T A X I面包车 V E H I C L E中巴 C O A C H报纸 N E W S P A P E R信件 M A I L电视 T E L E V I S I O N T V背景音乐 B A C K G R O U N D M U S I C小酒吧 M I N I B A R冰箱 R E F R I G E R A T O R客房保险箱 M I N I S A F E/P E R S O N A L S A F E吹风筒 H A I R D R Y E R电热水壶 E L E C T R I C H E A T I N G K E T T L E中央空调I N D I V I D U A L C O N T R O L L E D A I R-C O N D I T I O N洗衣 L A U N D R Y干洗 D R Y-C L E A N I N G熨烫 V A L E T S E R V I C E失物招领 L O S T A N D F O U N D早餐B R E A K F A S T B’F A S T美式早餐 A M E R I C A N B R E A K F A S T A B F欧陆式早餐 C O N T I N E N T A L B R E A K F A S T C B F东方式早餐 O R I E N T A L B R E A K F A S T O B F午餐 L U N C H L N H晚餐 D I N N E R D N R人民币 ------R M B港币 ------H K D美元 ------U S D按摩 M A S S A G E蒸汽浴 S T E A M B A T H邻近房 A D J O I N I N G R O O M付款方式 A D V A N C E P A Y M E N T礼仪 A M E N I T Y住房平均价格 A V E R A G E R O O M R A T E A.R.R 收款的指令 B I L L I N G I N S T R U C T I O N取消 C A N C E L L A T I O N不收费房 C O M P L I M E N T A R Y C O M P连通房 C O N N E C T I N G续住 E X T E N S I O N加床 E X T R A B E D预报 F O R E C A S T客人帐单 G U E S T F O L I O管家部报表 H O U S E K E E P I N G R E P O R T加入 J O I N-I N超过退房时间 L A T E C H E C K-O U T记事本 L O G B O O K净价 N E T R A T E坏房 O U T O F O R D E R O.O.O包价 P A C K A G E长包房 P E R M A N E N T R O O M门市价 R A C K R A T E登记 R E G I S T E R登记卡 R E G I S T R A T I O N C A R D转房 R O O M C H A N G E房价 R O O M R A T E房间种类 R O O M T Y P E团体住房名单 R O O M I N G L I S T同住 S H A R E W I T H旅行社 T R A V E L A G E N T升级 U P G R A D E空房 V A C A N T R O O M贵宾 V E R Y I M P O R T A N T P E R S O N V.I.PA R I:平均房价指数A v e r a g e R a t e I n d e x;C T P营业利润贡献:C o n t r i b u t i o n t o T r a d i n g P r o f i t;G O P总经营利润:G r o s s O p e r a t i n g P r o f i t;R e v P A R平均每间可卖房间的收入:R e v e n u e P e r A v a i l a b l e R o o m;R G I收入产生指数:R e v e n u e G e n e r a t i o n I n d e x;G S T S宾客意见调查系统:G u e s t S a t i s f a c t i o n T r a c k i n g S y s t e m;E S P S员工满意度调查:E S P S=E m p l o y e e S a t i s f a c t i o n P u l s e S u r v e y;T Q M全面质量管理:T Q M=T o t a l Q u a l i t yM a n a g e m e n t;Q E S质量评估系统:Q E S=Q u a l i t y E v a l u a t i o n S y s t e m;P M S酒店经营管理系统:P M S=P r o p e r t y M a n a g e m e n t S y s t e m;S O P(标准经营程序):S O P=S t a n d a r d O p e r a t i n g P r o c e d u r e s;K N R重要公司协议价:K N R(K e y N e g o t i a t e d R a t e);L N R"当地"公司协议价:L N R(L o c a l N e g o t i a t e d R a t e);R F P合作协议申请:R F P=R e q u e s t f o r P r o p o s a l;F I T(散客):F I T=F u l l y I n d e p e n d e n t T r a v e l e r;D N D(请勿打扰):D N D=D o N o t D i s t u r b;V I P(非常重要的人)：V I P=V e r y I m p o r t a n t P e r s o n;I B P(综合经营计划)：I B P=I n t e g r a t e dB u s i n e s s P l a n；V C R O预订中心的预订系统：V C R O=V i r t u a l C e n t r a l R e s e r v a t i o n O f f i c e下面是赠送的办公室6S管理资料，下载了不需要可以编辑删除的，谢谢选择我们，祝您工作顺利，生活愉快！办公室6S管理制度规定1、彻底落实办公室个人责任区制度。