国家开放大学《商务英语4》形考任务2参考答案
国家开放大学《商务英语4》Unit 2 Self-test试题及答案
选择填空题（每题10分，共5题）—Hello, is that Sail Moving Company?—_________________?选择一项：A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you反馈你的回答不正确解析：本题考核“接听电话”的交际用语。
在接听电话时，当第一说话人问对方是否是某人/单位，听者应明确说明自己是谁。
B选项“我是杰克”应说成This is Jack而并非I am Jack；C选项没有说接电话的是谁，不正确。
所以答案是A。
正确答案是：Yes, this is Jack speaking. Thanks for calling. What can we do for you—How do you calculate the fee if we ask you to move the office furniture?—_________________.选择一项：A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move反馈你的回答正确解析：本题考核“计算费用”的交际用语。
第一说话人问搬办公用具如何计算费用，选项A 表示给10%的优惠；选项B表示最近几天不方便；选项C表示费用取决于目的地所在的楼层、两个场所之间的距离以及要搬运的家具的数量，所以答案是C。
商务英语的4形考答案.docx
国家开发大学商务英语 4 形考答案第一单元一、选择填空题（每题10 分，共 5 题）— __________________?— Sure, no problem. First, go see Cindy and tell her where you're going andwhen.选择一项：C. Can you fill me in— Hey Kyle, guess what! The boss is sending me to Europe for amarketing seminar next month.— __________________You've been itching to go on a business trip for months.选择一项：A. I am sorry to hear that.B. Great! You must be happy.C. So what?If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particularcountry.选择一项：A. to visitB.visitingC.visitedCan you fill me ____________ ? I need some detailed information.选择一项：A. inB. upC. out题目 5题干Traveller's checks are generally ____________ small face value.选择一项：A. atB. onC. of—How would you like to go?— __________________.选择一项：A. I'll get in touch with the railroadB. I'd like to fly to Frankfurt for a stay of two daysC. I expect to depart for Frankfurt on Sunday, September 1st — __________________?— Yes, business class.选择一项：A. Will you fly business classB. When do you plan to leaveC. Where shall I make hotel reservationPlease ____________ an open return flight from Barcelona to Frankfurt.选择一项：A.paperB.textC.bookTravellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.选择一项：A.buyB.buyingC.to buyWe used to ____________ cash advances.选择一项：A.hadB.havingC.have标记题目题干____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.选择一项：A.ForB.OnC.InYou can download and print off the ____________ online.选择一项：A.fromB.formC.formalMany of the banks and travel services in the western countries provideconvenience for the travellers by issuing traveller's ____________.选择一项：A.checksB.cashC.credit cards完形填空：选择正确答案，补全文章（每题10 分）。
国家开放大学2020年春季学期电大《商务英语4》试题及答案
一、选择填空题（每题10分，共5题）—Betty, we'll have a buffet party next Saturday. Will you join us?—_______ , Susan. Thank you!选择一项：A. I'd love toB. I'm afraid notC. By no means反馈你的回答正确解析：本题考核表达“回复邀请”的交际用语。
第一说话人邀请对方参加聚会，听者表示有兴趣参加，所以答案是A。
正确答案是：I'd love to—I had a really good weekend at the seaside.—____________.选择一项：A. Oh, that's very nice of youB. Oh, I'm glad to hear thatC. It's a pleasure解析：本题考核表达“赞赏”的交际用语。
第一说话人谈到在海边度过愉快的周末，选项A 表示感谢；选项Ｂ表示赞赏，选项C表示很乐意，所以答案是B。
正确答案是：Oh, I'm glad to hear thatTrademarks, proprietary service marks and regulations need _____ carefully.选择一项：A. to be observedB. be observedC. being observed译文：要认真遵守商标权、专属服务标志权和规章制度。
解析：句中need表示“需要，应该……”时，是实意动词，后面可以接动词不定式作宾语，但是动词不定式observe与主语之间是被动关系，所以答案是A。
正确答案是：to be observedWe didn't understand how difficult it was to ____ such a breakfast.选择一项：A. districtB. distributeC. distract译文：我们不明白配销这样一份早餐有多么困难。
国家开放大学学位英语辅导国开学习网(商务英语4)试题及参考答案
商务英语4一、选择填空，从A、B、C三个选项中选出一个能填入空白处的最佳选项。
Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.A. buyB. buyingC. to buy译文：旅客在购买旅行支票时，必须当着银行职员或旅行社职员的面在支票上签字。
解析：动词-ing形式作时间状语，相当于when travellers buy the checks，所以答案是B。
正确答案是：buyingWe used to ____________ cash advances.A. hadB. havingC. have译文：我们以前是预支现金。
解析：used to do…意思是“过去常常做某事”，表示过去经常做或一直做而现在不做，它只用于过去时态，所以正确答案应该是C。
正确答案是：haveThe processing time ____________ per embassy.A. variousB. varietyC. varies译文：处理时间各个使馆有所差异。
解析：various是形容词，意为“各种各样的”；variety是名词，意为“多样化”；vary是动词，意为“变化”。
根据题意，此处需要动词，因为时态为一般现在时第三人称单数，所以答案是C。
正确答案是：variesIf things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down译文：如果事情出了问题，跟你说话的人会想了解其中的原因。
解析：get up意为“起床”，go wrong意为“出错”，turn down意为“关小，调低；拒绝”，所以答案是B。
国家开放大学《商务英语4》机考作文(第二套)参考答案
国家开放大学《商务英语4》机考作文（第二套）参考答案根据要求，完成作文According to the following information,please write an invitation letter to your business partners and invite them to your city.(1)Your name and position:Catherine Lee,Manager of Beijing Friendship Co.,Ltd(2)Your business partners:Ms.Mary Smith(3)Time of visit:the first Monday next month(4)Purpose of visit:negotiation on business(5)Expenses to be borne by:your business partners参考答案：Jun,27,2021Dear Ms.Mary Smith,On behalf of Beijing Friendship Co.,Ltd,I would like to invite you to visit us the first Monday next month for the purpose of negotiation on business in the near future.We both understand that your company will be responsible for all the expenses for your visit to and within beijing.Although we expect your visit and wish fruitful outcomes between us, Beijing Friendship Co.,Ltd is not responsible for any financial aspects of your trip to and within beijing.I look forward to welcoming you both in beijing and pray that you have a wonderful trip.Yours sincerely, Catherine Lee。
国家开放大学电大《商务英语4》试题及答案
有关考试的注意事项：一、考试时注意事项：1、考生参加闭卷考试，除携带2B铅笔、书写兰（黑）字迹的钢笔、圆珠笔或0.5mm签字笔、直尺、圆规、三角板、橡皮外（其他科目有特殊规定的除外），其它任何物品不准带入考场。
参加非闭卷考试的考生除携带必要的文具外，可携带该考试科目规定允许的相关资料。
严禁携带各种无限通讯工具、电子存储记忆录放设备以及涂改液、修正带等物品进入考场。
2、考试开始前15分钟考生凭学生证、考试通知单和身份证进入规定考场对号入座。
证件不全不允许进入考场（有听力考试的科目，磁带只放一遍；且磁带播放期间迟到者不允许进入考场）考场编排贴在一层大厅内。
考生根据考试通知单认真查看所考科目的考场号、座位号，找到对应教室，对号入座。
试卷登分以座位号进行盲登，故要求考生一定不要做错考场及相应的座位。
3、考生答卷前，在试卷密封线内填写指定内容（如姓名、学号等），考场座位号填写在试卷中上的方框内。
凡漏写姓名、学生证号、座位号，或字迹模糊无法辨认，以及在试卷密封线外填写学生证号、姓名或作其他标记的试卷一律按零分处理。
4、答题时不得使用红笔或铅笔（除填涂答题卡外）答题，或一份试卷使用多种颜色的笔答题，不得使用修改液（带）、胶带纸、不得在试卷上做任何和答题无关的标记，不允许把试卷当草稿纸，上述任何情况存在的话，试卷均以零分处理。
5、考试通知单上显示有同一时间考多科目的学生为留考生。
通知单上显示“留考”的科目为滞后考试科目，应先考通知单上未显示“∨”的科目。
凡留考考生必须服从监考人员的安排，不得与其他考生或场外人员接触。
二、参加半开卷考试的考生注意：（1．）考生只能携带盖有分校章的‘一页纸’进入考场，考前2周发到学生手里。
（2.）每位考生每一次考试只发一张，考生必须妥善保存此页纸，若将其丢失或破损等，不能补发。
（3．）此专用纸只能由考生用钢等、圆珠笔手写，可正反面书写，并认真填写完整专用纸上学生基本信息。
（4．）参加考试时，考生携带此专用纸经监考人员确认后进入考场。
国开大学商务英语4答案
国开大学商务英语4答案商务英语是一门对于商业领域中英语运用的课程，它旨在培养学生在国际商务通信中熟练运用英语和掌握商务英语写作技巧。
下面将为大家提供国开大学商务英语4的答案，希望能对学习者们的学习有所帮助。
英译汉1.Have you ever signed a contract?你曾经签过合同吗？2.What do you think is the implication of this trade pronouncement?你认为这项贸易公告有什么含义吗？3.Are you familiar with the terms of trade?你熟悉贸易条款吗？4.The company will extend its production facilities.公司将扩大其生产设施。
5.The gross margin is the difference between sales and production costs.毛利是销售额与生产成本之间的差额。
6.Our company is engaged in the import and export business.我们公司从事进出口业务。
7.We are willing to establish a long-term relationship with your company.我们愿与贵公司建立长期的合作关系。
8.What is the price on CIF terms?CIF价格是多少？9.We are interested in negotiating a contract with you.我们有意与您洽谈合同。
10.The demand for this product is increasing.对这个产品的需求正在增加。
汉译英1.这是我们首次与该公司进行业务往来。
This is our first business transaction with this company.2.请您确认我们的订单。
电大1391《商务英语4》国家开放大学历届试题2019年1月(含答案)
一、交际用语（共计 10 分，每小题 2 分）
1 —5 题：选择正确的语句完成下面对话，井将答案序号写在答题纸上。
1.
—Hey Kyle,
—
guess what! The boss is sending me to Europe for a marketing seminar
next month. You've been itching to go on a business trip for months.
10.
behalf of Vancouver C&S Int'l Trade Corp. , I am pleased to invite you
and your colleagues to visit us.
A. For
C. In
B. On
Hale Waihona Puke 11. While the other people
them. A. interacted C. interviewed
Passage 1
CD
Identify the country or countries you will be travelling to. It is particularly important
to know which countries you are travelling to because it determines where and how you are going to send your application.
A. It's something we should give serious consideration to. B. It will still be a privately held company. C. It will become a privately held company.
国开电大商务英语4形考样题2
商务英语4样题二一、交际用语（共10分，每小题2分）1～5题：选择正确的语句完成下面的对话。
1. — Hello, is that Sail Moving Company?—________A. Yes, this is Jack speaking. Thanks for calling. What can we do for you?B. Yes, I’m Jack. Thanks for calling. What can we do for you?C. Yes, speaking. What can I do for you?答案：A解析：本题考查“接听电话”的交际用语。
在电话交谈中，第一说话人问是否是某人/单位时，听者应明确说明自己是谁。
“我是杰克”应说成“This is Jack”，而非“I am Jack”，故B选项错误；C选项没有说接电话的人是谁，也不正确。
所以答案是A。
2. —I am going to ask for a pay rise.—_________A. I don’t think you are worth.B. Let me pay for it.C. I think you may talk to your boss.答案：C解析：本题考查“表达打算要求涨工资”的交际用语。
第一说话人表示打算要求涨工资，听者可以给出相应的建议。
选项A的表达很不礼貌；选项B的表达不符合逻辑；选项C建议“可以找老板谈谈”，符合题意，所以答案是C。
3. —Henry, what do you think of the new team?—________I think the team is starting to get along quite nicely.A. Yes, you’re right.B. Not so good.C. Very well on the whole.答案：C解析：本题考查“询问信息”的交际用语。
1391商务英语4-国家开放大学2021年1月期末考试真题及答案-商务英语
-
But I think this problem will be solved soon.
A. It makes life easy.
B. It takes some time for the stuff you buy online to arrive.
sold out of PlayStation 4 and Xbox One consoles, which weren't even discounted. Significant
savings on TVs and tablets also encouraged shopping, says Joel Anderson, CEO of
1145
13. Trademarks, proprietary service marks and regulations need·carefully.
A. to be observed
B. be observed
C. being observed
14. Customers won't find store clerks sitting around
W almart. com.
Retailers from Target to Sears are fast evolving Cyber Monday into something more
akin to Cyber Week, as online deals stretch well beyond Monday.
A. 350,000
B.35,000
国开(中央电大)本科《商务英语4》形考任务(单元自测1至8)试题及答案范文
国开(中央电大)本科《商务英语4》形考任务(单元自测1至8)试题及答案范文国开中央电大本科商务英语4形考任务单元自测1至8试题及答案范文国开中央电大本科商务英语4形考任务单元自测1至8试题及答案电大网上形考必备资料说明课程代码04012。
适用专业及层次会计学.金融学.市场营销和物流管理本科。
平台考试网址//。
单元自测1 试题及答案题目顺序是随机的，使用查找功能（CtrlF）进行搜索题目 How would you like to go__________________. 答案Id like to fly to Frankfurt for a stay of two days 题目____________ behalf of Vancouver CS Intl Trade Corp., I am pleased to invite you and your colleagues to visit us. 答案On 题目__________________ I expect to depart for Frankfurt on Sunday, September1st, any time after1300 pm. 答案When do you plan to leave 题目__________________ Sure, no problem. First, go see Cindy and tell her where youre going and when. 答案Can you fill me in 题目__________________ Yes, business class. 答案Will you fly business class 题目Can you fill me____________ I need some detailed ination. 答案in 题目Hey Kyle, guess what The boss is sending me to Europe fora marketing seminar next month. __________________Youve been itching to go on a business trip for months. 答案Great You must be happy. 题目If you are intending____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country. 答案to visit 题目Many of the banks and travel services in the western countries provide convenience for the travellers by issuing travellers ____________. 答案checks 题目Please ____________ an open return flight from Barcelona to Frankfurt. 答案book 题目The processing time ____________ per embassy. 答案varies 题目Travellers checks are generally ____________ small face value. 答案of 题目Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks. 答案buying 题目We used to ____________ cash advances. 答案have 题目You can download and print off the____________ online. 答案翻译为句子选择正确的翻译（每题10分）。
国家开放大学《商务英语4》形考任务2参考答案
国家开放大学《商务英语4》形考任务（单元测试2）参考答案一、选择填空题（每题10分，共5题）1、—Hello, is that Sail Moving Company?—_________________?A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you2、—What is the distance between the new building and your office?—_________________.A. It is near to the bus stopB. It is about 15 kilometersC. It is very close3、Customers won't find store clerks sitting around _________ .A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cards4、The American idea of customer service is _________ each customer the center of attention.A. madeB. to makeC. make5、Customers often remain _________ to a business that has excellent service even if their prices are high.A. loyalB. loyallyC. loyalty6、What does the customer's complaint say?—_________________.A. He says he will write us a thank-you letterB. He says he hasn't gotten back the monitor for repairsC. He wants to know whether we could give him a discount7、—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?—_________________.A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. That's the client's own problem, I guess8、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.A. WhateverB. WheneverC. However9、If things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down10、Looking your customers in the eye shows that we are listening to them and hearing _________ .A. why are they sayingB. how are they sayingC. what they are saying11、—How do you calculate the fee if we ask you to move the office furniture?—_________________.A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move12、If any of the articles are damaged during move, you may make a _________ for compensation with our company.A. requestB. demandC. claim13、Some of the customers' complaints seem _________ .A. inacceptableB. unacceptableC. unaccepted14、Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.A. expireB. expressC. exact15、The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .A. compensationB. repayC. refund二、阅读理解/翻译/完形填空（题型随机）（共50分）阅读理解：根据文章内容，判断正误（每题10分）。
[「最新」1391国开电大本科《商务英语4》历年期末考试(第二大题词汇与结构)题库]
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[「最新」1391国开电大本科《商务英语4》历年期末考试（第二大题词汇与结构）题库][「最新」1391国开电大本科《商务英语4》历年期末考试（第二大题词汇与结构）题库][最新]国开电大本科《商务英语4》历年期末考试(第二大题词汇与结构)题库2021年1月试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的最佳选项。
6.We used to_________cash advances. A.had B.having C.have [答案]C7.We can＇t manage that_________you pay for the installation. A.if B.when C.unless [答案]C8.The same is true_________individual proprietorships. A.of B.to C.at [答案]B9.When the rest of the room_________emotional，stay cool and use logic to negotiate and close. A.get B.gets C.got [答案]A 10.But Jerry，have you really thought this_________?You would essentially be giving up the company that your great-grandfather1/ 12built. A.through B.of C.about [答案]A 11._________friends and colleagues greeted each other with that day was“Bought anything today?” A.That B.Who C.What [答案]C 12.The franchisor_________the franchisee should observe the regulations to make the business go well. A.or B.as well as C.either [答案]B 13.Trademarks，proprietary service marks and regulations need_________carefully. A.to be observed B.be observed C.being observed [答案]A 14.Customers won＇t find store clerks sitting around_________. A.watching TV or playing cards B.to watch TV or play cards C.watching TV or to play cards [答案]A 15.The long-term assets are known as_________assets. A.fixed B.current [答案]A 16.In business，whatever you do，do not_________illegal benefit. A.chase B.choose C.challenge [答案]A 17.Even though he’s_________out of college and still a bit green，he is a great co-worker. A.flesh B.fresh C.flash [答案]B 18.It will_________about eight percent more than initially projected. A.spend B.pay C.cost [答案]C 19.I＇m still working on_________a few problems. A.iron in B.to iron at C.ironing out [答案]C 20.Although he has sought to find a peaceful_________，he is facing more pressure from his business rivals. A.solute B.solve C.solution [答案]C 2020年7月试2/ 12题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上 6.The processing time_________per embassy. A.various B.variety C.varies [答案]C 7.It will_________about eight percent more than initially projected.A.spendB.payC.cost [答案]C 8._________has good reputation will sooner or later be successful in his business. A.whatever B.whoever C.who sever [答案]B 9.When the rest of the room_________emotional，stay cool and use logic to negotiate and close. A.get B.gets C.got [答案]B 10.Some stores even offer_________lanes for customers with 10 items or less to checkout quickly. A.express B.expire C.exact [答案]A 11.The same is true_________individual proprietorships. A.of B.to C.at [答案]C 12.Some of the customers’ complaints seem_________. A.in acceptable B.unacceptable C.unaccepted [答案]B 13.That might be acceptable_________you handle the insurance fees. A.if B.whether C.even if [答案]A 14.The franchisor_________the franchisee should observe the regulations to make the business go well. A.or B.as well as C.either [答案]B 15.Some of the_________solutions will support these requirements better at3/ 12the moment. A.property B.prosperity C.proprietary [答案]C 16.Did you get the financial records_________shape for your audit next month? A.into B.in C.from [答案]A 17.They exchanged tales of_________or disappointing news of popular items sold out minutes after the spree began at midnight. A.bargains B.deals C.goods [答案]A 18.One kind of partnership is called a limited_________partnership. A.obligation B.responsibility C.liability [答案]C 19.Travelers，when_________the checks，have to sign the checks in the presence of the bank or service clerks.A.buyB.buyingC.to buy [答案]B 20.The instruction describes completely the_________and its safety basis. A.faculty B.facilitate C.facility [答案]C 2020年1月试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上6.Please_________an open return flight from Barcelona to Frankfurt. A.paper B.text C.book [答案]C 7.Although he has sought to find a peaceful_________，he is facing more pressure from his business rivals. A.solution B.solute C.solve [答案]A 8.You can download and print off the_________online. A.from B.form C.formal [答案]B 9.The executive team have to hold an urgent4/ 12meeting_________they see the bad market feedback. A.because B.before C.whether [答案]A 10.The team members are_________and helping each other out. A.going on B.getting along C.setting up [答案]B 11.Current_________are those debts that must be paid within the year. A.assets B.equities C.liabilities [答案]C 12.I＇m still working on_________a few problems. A.iron in B.ironing out C.to iron at [答案]B 13._________friends and colleagues greeted each other with that day was“Bought anything today?” A.That B.Who C.What [答案]C 14.When the rest of the room_________emotional，stay cool and use logic to negotiate.A.getB.getsC.got [答案]B 15.But Jerry，have you really thought this_________?You would essentially be giving up the company that your great-grandfather built. A.through B.of C.about [答案]A 16.Can you tell us why you think this makes good business_________to you? A.deal B.sense C.program [答案]B 17._________you have a job，you maybe in the market for another one. A.Even if B.When C.Since [答案]A 18._________the situation maybe，make sure that you don＇t leave your customer with an unanswered question. A.However B.Whenever C.Whatever [答案]C 19.Did you get the financial records_________shape for your5/ 12audit next month? A.into B.to C.from [答案]A 20.If you are intending_________just one Schengen country，you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country. A.to visit B.visiting C.visited [答案]A 2019年7月试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上6.That＇s something you can improve by talking to human_________. A.courses B.resources C.sources [答案]B 7.Then your_________will be sold by auction. A.stiff B.staff C.stuff [答案]C 8.At the same time，the negotiator keeps things secret_________would limit his/her ability to negotiate. A.who B.what C.that [答案]C 9.Travelers，when_________the checks，have to sign the checks in the presence of the bank or service clerks. A.buy B.buying C.to buy [答案]B 10.They wanted to_________a discussion on economics. A.initiative B.initiate C.initial [答案]B 11.Better understanding of teamwork can make you a more effective employee and give you an extra_________in your corporate office. A.edge B.badge C.age [答案]A 12.It＇s said that some measures have been taken_________this problem.6/ 12A.dealing withB.to deal withC.dealt with [答案]B 13.His ideas are linked to the theory_________markets are efficient，which means market actors taking all available information to create the correct price for things at any given time. A.which B.who C.that [答案]C 14.If people_________we＇re very valuable they won＇t buy our stock. A.do think B.think C.don＇t think [答案]C 15.Even though he＇s_________out of college and still a bit green，he is a great co-worker. A.flesh B.fresh C.flash [答案]B 16.Looking your customers in the eye shows that we are listening to them and hearing_________. A.why are they saying B.how are they saying C.what they are saying [答案]C 17.Some stores even offer_________lanes for customers with 10 items or less to checkout quickly. A.express B.expire C.exact [答案]A 18.Sometimes I surf online shops to check some related information，and then goto a physical store to do the_________shopping. A.virtual B.simulated C.actual [答案]C 19.While the other people_________and discussed the problem together，Ted ignored them. A.interacted B.intensive C.interviewed [答案]A 20.We can＇t manage that_________you pay for the installation. A.if B.until C.unless [答案]C 2019年1月试题7/ 12及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上6.To attract investors，the government has_________its tax and labor laws. A.adapted B.applied C.adjusted [答案]C 7.Cooperating is simply working together_________teammates_________the good of the team.A.as...forB.with...atC.for...on [答案]A 8.That＇s something you can improve by talking to human_________. A.courses B.resources C.sources [答案]B 9.Among the critiques were allegations_________some franchise uses its political influence to increase its profits. A.which B.what C.that [答案]C 10._________behalf of Vancouver C S Int＇l Trade Corp.，I am pleased to invite you and your colleagues to visit us. A.For B.On C.In [答案]B 11.While the other people_________and discussed the problem together，Ted ignored them. A.interacted B.intensive C.interviewed [答案]A 12.Customers won＇t find store clerks sitting around_________. A.to watch TV or play cards B.watching TV or playing cards C.watching TV or to play cards [答案]B 13.There are more and more_________of software for accounting，this has made the different types of software more accessible in8/ 12terms of costs and variety. A.manufacturers B.manufacturing C.manufactures [答案]A 14.When the rest of the room_________emotional，stay cool and use logic to negotiate.A.getB.getsC.got [答案]B 15.In business，whatever you do，do not_________illegal benefit. A.chase B.choose C.challenge [答案]A 16.An on-line virtual supermarket_________the real supermarket，which makes it feel so real. A.stimulates B.simulates C.similar [答案]B 17.The franchisor _________the franchisee should observe the regulations to make the business go well. A.or B.as well as C.either [答案]B 18.The people in your department seem so_________and nice to be around. A.capacity B.capably C.capable [答案]C 19.At the same time，the negotiator keeps things secret_________would limit his/her ability to negotiate. A.who B.that C.what [答案]B 20.The same is true_________individual proprietor ships. A.of B.to C.at [答案]C 2018年7月试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上 6.We used to_________cash advances. A.had B.having C.have [答案]C 7.Better understanding of teamwork can make you a more9/ 12effective employee and give you an extra _________in your corporate office. A.edge B.badge C.age [答案]A 8.The bottom half shows_________this money came from. A.where B.what C.why [答案]A 9.Can you fill me_________?I need some detailed information.A.outB.upC.in [答案]C 10.That＇s something you can improve by talking to human_________. A.courses B.resources C.sources [答案]B 11.What＇s more，it＇s not always so_________for us to pay online as hackers might steal our username and password.A.safetyB.safeC.safely [答案]B 12.Trademarks，proprietary service marks and regulations need_________carefully. A.to be observed B.be observed C.being observed [答案]A 13.For a limited company，this will include the money_________issuing shares，and is known as the share capital A.raise for B.raised by C.raising at [答案]B 14.Some in the market now want government_________in order to reduce costs. A.regulate B.regulation C.regular [答案]B 15._________behalf of Vancouver CS Int＇1 Trade Corp..I am pleased to invite you and your colleagues to visit us. A.For B.In C.On [答案]C 16.Sometimes I surf online shops to check some related information，and then goto a physical store to do the_________shopping. A.actual B.simulated10/ 12C.virtual [答案]A 17.Some stores even offer_________lanes for customers with 10 items or less to checkout quickly. A.expire B.express C.exact [答案]B 18._________you have a job，you maybe in the market for another one. A.Even if B.When C.Since [答案]A 19._________has good reputation will sooner or later be successful in his business. A.whatever B.whoever C.who sever [答案]B 20.Can you tell us why you think this makes good business_________to you? A.deal B.program C.sense [答案]C 2018年1月试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。
XXX《商务英语4》形考任务2参考答案
XXX《商务英语4》形考任务2参考答案1、B。
Yes。
I'm Jack。
Thanks for calling。
What can we do for you?2、B。
It is about 15 kilometers.3、A。
watching TV or playing cards.4、B。
to make.5、A。
XXX.6、No XXX.二、阅读理解题（每题10分，共5题）1、删除该段落，因为没有提供任何信息。
2、改写后：According to the article。
there are four main reasons why customers leave a business: poor customer service。
high prices。
lack of n to customers' needs。
and XXX.3、改写后：XXX。
XXX feedback。
XXX.4、删除该段落，因为没有提供任何信息。
5、改写后：XXX on building customer loyalty。
rather than just attracting new customers。
XXX.三、简答题（每题20分，共2题）1、改写后：XXX?2、改写后：Why is building customer XXX businesses。
and how can they achieve this?7、—The client said he had to send a monitor back three times before the problem was solved。
Do you have a reason for this?Well。
I XXX the quality of our customer service.8、However the n may be。
make sure that you don't leave your customer with an XXX.9、If things have gone wrong。
商务英语4形成性考核册答案
商务英语4形成性考核册答案-CAL-FENGHAI.-(YICAI)-Company One1商务英语4参考答案作业11-5 C. B. C. B. C.6-10 A. A. C. B. B. 11-15 B. A. A. A. C. 16-20 B. B. A. C. B.21-25 C. A. B. C. A. 26-30 T. F. T. F. F.31写作：Dear Mr.James Laird,and Mr. Luke Smith :We are very pleased to invite e to our company for visiting and business negotiation or Potential investments .The business trip will from Jan 28 to Feb 4 2018.Please note, however, that we don’t assume any legal or financial responsibility All expenses of Mr.James Laird,and Mr. Luke Smith’s journey to/from China, their stay in China as well as health insurance will be borne by their employers.We send you our kindest regards and best wishes for a pleasant trip. Yours sincerely,5 January, 2018作业21-5 C. B. C. B. A.6-10 C. C. A. B. C. 11-15 A. B. C. C. C. 16-20 B. C. B. C. B.21-25 C. B. C. A. B. 26-30 F. T. T. F. T.31写作：Dear Starwood Board:Due to my personal health problems, I am now officially resigning. I will participate in the search for a successor and continue to serve as the CEO until the new CEO is selected.Wish a bright future for Starwood’s.Thank Starwood’s for the days spent together. To Jason Law.作业31-5 C. B. A. A. B.6-10 C. A. C. C. B. 11-15 A. C. A. A. B. 16-20 A. C. C. A. A.21-25 C. A. B. C. B. 26-30 F. T. F. T. F.31写作：Dear Mr. Smith,I'm George, your employee, and I'm writing to ask you about the pay increase. I need to study professional knowledge because of the heavy work and new products, so I hope you can increase my salary by $200 a month.Your staff, George.作业4各校自出。
商务英语4形考答案
国家开发大学商务英语 4形考答案第一单元选择填空题（每题10分，共5题）— ___________________ ?—Sure, no problem. First, go see Cindy and tell her where you're going and when. 选择一项：C. Can you fill me in——Hey Kyle, guess what! The boss is sending me to Europe for a market ing sem inar n ext mon th.You've bee n itch ing to go on a bus in ess trip for mon ths.选择一项：A. I am sorry to hear that.B. Great! You must be happy.C. So what?If you are intending _______________ u st one Schengen country, you will need to apply for the Sche ngen visa directly with the embassy or con sulate of that particular coun try.选择一项：A. to visitB. visit ingC. visitedCan you fill me 选择一项：A. inB. upC. out题目5题干 Traveller's checks are gen erally选择一项：A. atB. onC. of—How would you like to go?选择一项：A. I'll get in touch with the railroadB. I'd like to fly to Fran kfurt for a stay of two daysC. I expect to depart for Fran kfurt on Sun day, September 1? I n eed some detailed in formati on.small face value. st—___________________ ?—Yes, bus in ess class.选择一项：A.Will you fly bus in ess classB.When do you pla n to leaveC.Where shall I make hotel reservati onPlease ______________ an ope n retur n flight from Barcel ona to Fran kfurt.选择一项：A.paperB.textC.bookTravellers, when _______________ the checks, have to sign the checks in the presenee of the bank or service clerks.选择一项：A.buyB.buyingC.to buyWe used to _______________ cash adva nces.选择一项：A.hadB.hav ingC.have标记题目题干______________ b ehalf of Van couver C&S In t'l Trade Corp., I am pleased to in vite you and your colleagues to visit us.选择一项：A.ForB.OnC.InYou can dow nl oad and print off the ___________ on li ne.选择一项：A.fromB.formC.formalManyof the banks and travel services in the western countries provide convenience for the travellers by issu ing traveller's _______________ .选择一项：A.checksB.cashC.credit cards完形填空：选择正确答案，补全文章（每题10分）。
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国家开放大学《商务英语4》形考任务（单元测试2）参考
答案
一、选择填空题（每题10分，共5题）
1、—Hello, is that Sail Moving Company?
—_________________?
A. Yes, this is Jack speaking. Thanks for calling. What can we do for you
B. Yes, I'm Jack. Thanks for calling. What can we do for you
C. Yes, speaking. What can I do for you
2、—What is the distance between the new building and your office?
—_________________.
A. It is near to the bus stop
B. It is about 15 kilometers
C. It is very close
3、Customers won't find store clerks sitting around _________ .
A. watching TV or playing cards
B. to watch TV or play cards
C. watching TV or to play cards
4、The American idea of customer service is _________ each customer the center of attention.
A. made
B. to make
C. make
5、Customers often remain _________ to a business that has excellent service even if their prices are high.
A. loyal
B. loyally
C. loyalty
6、What does the customer's complaint say?
—_________________.
A. He says he will write us a thank-you letter
B. He says he hasn't gotten back the monitor for repairs
C. He wants to know whether we could give him a discount
7、—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?
—_________________.
A. Well, I wonder whether the recent layoffs are affecting the quality of our customer service
B. What do you think? But I have no idea
C. That's the client's own problem, I guess
8、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.
A. Whatever
B. Whenever
C. However
9、If things have _________ , the person you're talking to will want to know the reasons.
A. got up
B. gone wrong
C. turned down
10、Looking your customers in the eye shows that we are listening to them and hearing _________ .
A. why are they saying
B. how are they saying
C. what they are saying
11、—How do you calculate the fee if we ask you to move the office furniture?
—_________________.
A. We can give you a 10% discount
B. Sorry, we are not available these days
C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
12、If any of the articles are damaged during move, you may make a _________ for compensation with our company.
A. request
B. demand。