《咨询公司知识管理》PPT课件
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咨询公司知识管理29页PPT
Automotive / Engineering
Utilities
Operational Processes
•CAs
Information Management
•CAs
People • CAs
Disciplines
Internal knowledge management involves a number of actors at all stages of the project life cycle
September, Capabilities
Councils and other leadership meetings
In the case that the PM identifies a KS other than the GMT KS, please refer to
Panel 16 to see how the KCapture process changes.
at project end, hands over project archive to local Info Centre
updates KBase
updates KBase
finalize knowledge
capture report, copy to PKC, PM, GMT/Disc, CoE, CA,
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
咨询公司知识管理-PPT精选文档29页
KBase Maintenance
Define and communicat
e the strategic knowledge managemen t objectives and set expectations at all levels
e.g. at yearly KM
conference in
identifies PKC and accountable
KS
Contacts PM to identify
PKC and KS
sends “KC Pack” and GMT KBase CD-ROM
define and communicat e knowledge
capture approach and set concrete capture expectations with team
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
咨询公司知识管理.pptx
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
‘Knowledge Management’ and the Consulting Induste upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
‘Knowledge Management’ and the Consulting Induste upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
咨询公司知识管理(PPT 英文)30页PPT
▪
30、意志是一个强壮的盲人，倚靠在明眼的跛子肩上。——叔本华
谢谢！
30
▪
26、要使整个人生都过得舒适、愉快，这是不可能的，因为人类必须具备一种能应付逆境的态度。——卢梭
▪
27、只有把抱怨环境的心情，化为上进的力量，才是成功的保证。——罗曼·罗兰
▪
28、知之者不如好之者，好之者不如乐之者。——孔子
▪
29、勇猛、大胆和坚定的决心能够抵得上武器的精良。——达·芬奇
咨询公司知识管理（PPT 英文）
1、合法而稳定的权力在使用得当时很 少遇到 抵抗。 ——塞 ·约翰 逊 2、权大限度地行使权力总是令人反感 ；权力 不易确 定之处 始终存 在着危 险。— —塞·约翰逊 4、权力会奴化一切。——塔西佗
5、虽然权力是一头固执的熊，可是金 子可以 拉着它 的鼻子 走。— —莎士 比
咨询公司知识管理29页
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, internationll-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
‘Knowledge Management’ and the Consulting Industry
The Consultant
Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
‘Knowledge Management’ and the Consulting Industry
The Consultant
Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
某咨询公司的知识管理教材(PPT 30页)
Beijing
Seoul
Tokyo
Hong Kong
Sao Paulo
Singapore
Johannesburg
Sydney
26 offices, working in 9 languages Over 2,500 consulting staff, “generalist” model Strict conflict and sharing standards
Knowledge Management at Bain
This information is confidential and was prepared by Bain & Company, Inc. solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent.
NY Infotoday preez 1
8
Bain’s approach for getting it right
Use Create
Transfer
KM Objectives
Business strategy
Capture
Organize
Key elements of KM:
Define KM for the company Define your content strategy,
But none worked. Examples ofals still kept by each partner – requiring email and fax -Research tools weren’t sufficient to do the job -Our “best” work was still in file cabinets -We still depended on word of mouth to find experts -We redid the same work multiple times each year
咨询公司知识管理-29页PPT资料
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
The management consultant
• The management consultant is a special breed of consultant. • Personification of the knowledge economy; • Anti-thesis to Ford’s assembly-line worker. • Symbolises the ‘future’ of work: not dirty, not heavy-duty, not manual, not
The management consultant
• The management consultant is a special breed of consultant. • Personification of the knowledge economy; • Anti-thesis to Ford’s assembly-line worker. • Symbolises the ‘future’ of work: not dirty, not heavy-duty, not manual, not
咨询公司知识管理-29页PPT精品文档
PoA KC
A joint conference call for small projects and an on-site knowledge
capture session for large projects is suggested
GMT, CoE, CA and Disciplines KC and experts play a key role in assessing innovations and best in class contributions.
leads, identify ‘Best
in Class’ GMT
documents
abstract and sanitize best documents and send to
KS
review documents and allocate
to the relevant (GMT, CoE, CA, Disc.) KBases
InterCon
• German subsidiary of a global management and technology consulting company
• The IKM project • Virtual project team • IT
Organisational Structure of InterCon
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
A joint conference call for small projects and an on-site knowledge
capture session for large projects is suggested
GMT, CoE, CA and Disciplines KC and experts play a key role in assessing innovations and best in class contributions.
leads, identify ‘Best
in Class’ GMT
documents
abstract and sanitize best documents and send to
KS
review documents and allocate
to the relevant (GMT, CoE, CA, Disc.) KBases
InterCon
• German subsidiary of a global management and technology consulting company
• The IKM project • Virtual project team • IT
Organisational Structure of InterCon
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
《咨询公司知识管理》PPT幻灯片
monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. • The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
The management consultant
• The management consultant is a special breed of consultant. • Personification of the knowledge economy; • Anti-thesis to Ford’s assembly-line worker. • Symbolises the ‘future’ of work: not dirty, not heavy-duty, not manual, not
The management consultant
• The management consultant is a special breed of consultant. • Personification of the knowledge economy; • Anti-thesis to Ford’s assembly-line worker. • Symbolises the ‘future’ of work: not dirty, not heavy-duty, not manual, not
咨询公司知识管理
leads, identify ‘Best
in Class’ GMT
documents
abstract and sanitize best documents and send to
KS
review documents and allocate
to the relevant (GMT, CoE, CA, Disc.) KBases
Automotive / Engineering
Utilities
Operational Prot
•CAs
People • CAs
Disciplines
Internal knowledge management involves a number of actors at all stages of the project life cycle
form and forwards to
KS
updates P&P
Database
Involvement of all project team members is critical to
achieving our objectives
review KCapture report and together with stream
InterCon
• German subsidiary of a global management and technology consulting company
• The IKM project • Virtual project team • IT
Organisational Structure of InterCon
The management consultant
in Class’ GMT
documents
abstract and sanitize best documents and send to
KS
review documents and allocate
to the relevant (GMT, CoE, CA, Disc.) KBases
Automotive / Engineering
Utilities
Operational Prot
•CAs
People • CAs
Disciplines
Internal knowledge management involves a number of actors at all stages of the project life cycle
form and forwards to
KS
updates P&P
Database
Involvement of all project team members is critical to
achieving our objectives
review KCapture report and together with stream
InterCon
• German subsidiary of a global management and technology consulting company
• The IKM project • Virtual project team • IT
Organisational Structure of InterCon
The management consultant
咨询公司知识管理
What is ‘consulting’?
• The Collins English Dictionary reveals that to consult is to make oneself available to give professional advice, especially at scheduled times and for a fee. The term ‘consult’ originates in the medical profession. There a consultant is a physician who is asked to confirm a diagnosis; or it is a physician (or surgeon) who holds the highest appointment in a particular branch of medicine or surgery in a hospital. The consultant is therefore someone – mostly a specialist – who is asked to give expert advice or information.
‘Knowledge Management’ and the Consulting Industry
The Consultant
Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
咨询公司知识管理
abstract and sanitize best documents and send to KS review documents and allocate to the relevant (GMT, CoE, CA, Disc.) KBases
at project end, hands over project archive to local Info Centre
In the case that the PM identifies a KS other than the GMT KS, please refer to Panel 16 to see how the KCapture process changes.
Strategic Direction
At Project Start
• •
InterCon
• German subsidiary of a global management and technology consulting company • The IKM project • Virtual project team • IT
Organisational Structure of InterCon
The management consultant
• • • • The management consultant is a special breed of consultant. Personification of the knowledge economy; Anti-thesis to Ford’s assembly-line worker. Symbolises the ‘future’ of work: not dirty, not heavy-duty, not manual, not monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.
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What is ‘consulting’?
The Collins English Dictionary reveals that to consult is to
make oneself available to give professional advice, especially at scheduled times and for a fee. The term ‘consult’ originates in the medical profession. There a consultant is a physician who is asked to confirm a diagnosis; or it is a physician (or surgeon) who holds the highest appointment in a particular branch of medicine or surgery in a hospital. The consultant is therefore someone
– mostly a specialist – who is asked to give expert advice
or information.
பைடு நூலகம்
The management consultant
The management consultant is a special breed of consultant. Personification of the knowledge economy; Anti-thesis to Ford’s assembly-line worker. Symbolises the ‘future’ of work: not dirty, not heavy-duty, not
‘Knowledge Management’ and the Consulting Industry
The Consultant
Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ‘If I guess how many sheep you have, will you give me one of them?’ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ‘Okay.’ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ‘You have exactly 1,586 sheep here.’ The shepherd answers: ‘That’s correct, you can have your sheep.’ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ‘Now, if I guess your profession, will you pay me back in kind?’ The young man answers: ‘Sure.’ The shepherd says, ‘You are a consultant.’ ‘Exactly! How did you know?’ asks the young man. ‘Very simple,’ answers the shepherd. ‘First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I’d really like to have my dog back.’
manual, not monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, crosscultural, well-paid, technologically advanced, fun. The idol of today’s working world; it is one of the main ‘drivers’ of the business of business education Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today’s global ‘informational’ capital, which attract the ‘highest calibre’ graduates.