前厅部常用术语英汉对照

前厅部常用术语英汉对照

（一）酒店各部门、各岗位名称英汉对照

人力资源部Human Resource Division

培训部Training Department

人事部Personnel Department

督导部Quality Inspection Department

财务部Finance and Accounting Division

采购部Purchasing Department

成本部Cost-control Department

电脑部 E.D.P

市场营销部Sales &Marketing Division

公关部Public Relation Department

销售部Sales Department

预订部Reservation Department

客务部Rooms Division

管家部Housekeeping Department

前厅部Front Office Department

餐饮部Food & Beverage Department

保安部Security Department

康乐部Recreation and Entertainment Department 行政部Rear-Service Department

工程部Engineering Department

商场部Shopping Arcade

董事总经理Managing Director

总经理秘书Executive Secretary

总经理General Manager

总经理室Executive Office

副总经理Deputy General Manager

机要秘书Secretary

驻店经理Resident Manager

接待文员Clerk

总经理行政助理Executive Assistant Manager

人力资源开发总监Director of Human Resource

督导部经理Quality Inspector

人事部经理Personnel Manager

人事主任Personnel Officer

培训部经理Training Manager

培训主任Training Officer

财务总监Financial Controller

采购部主管Purchasing Officer

财务部经理Chief Accountant

电脑部经理EDP Manager

成本部经理Cost Controller

总出纳Chief Cashier

采购部经理Purchasing Manager

市场营销总监Director of Sales and Marketing 销售经理Sales Manager

销售部经理Director of Sales

宴会销售主任Banquet Sales Officer

宴会销售经理Banquet Sales Manager

销售主任Sales Officer

客务总监Rooms Division Director

客务主任Guest Relation Officer

前厅部经理Front Office Manager

接待主管Chief Receptionist

前厅部副经理Assistant Front Office Manager 接待员Receptionist

大堂副理Assistant Manager

车队主管Chief Driver

礼宾主管Chief Concierge

出租车预订员Taxi Service Clerk

行政管家Executive Housekeeper

行政副管家Assistant Executive Housekeeper 办公室文员Order Taker

客房高级主管Senior Supervisor

楼层主管Floor Supervisor

楼层领班Floor Captain

客房服务员Room Attendant

洗衣房经理Laundry Manager

餐饮总监 F.&B. Director

餐饮部经理 F.&B. Manager

餐饮部秘书 F.&B. Secretary

西餐厅经理Western Restaurant Manager

中餐厅经理Chinese Restaurant Manager

咖啡厅经理Coffee Shop Manager

领班Captain

迎宾员Hostess

服务员Waiter/Waitress

传菜Bus Boy/Girl

行政总厨Executive Chef

西厨师长Sous Chef （Western Kitchen）中厨师长Sous Chef （Chinese Kitchen）西饼主管Chief Baker

工程总监Chief Engineer

工程部经理Engineering Manager

值班工程师Duty Engineer

保安部经理Security Manager

保安部副经理Assistant Security Manager

保安部主任Security Officer

保安员Security Guard

商场部经理Shop Manager

商场营业员Shop Assistant

（二）前厅部常用术语

预付订金advanced deposit

抵达时间arrival time

空调air conditioner

平均房价average room rate

照看婴儿服务baby sitting service

浴缸bath tub

卫生间bath room

床头柜bed-side table

床头灯bed-side lamp

行李员bell boy

红茶black tea

毛毯blanket

预订booking

小册子brochure

灯泡bulb

商务中心business center

取消预订cancellation

领班captain

地毯carpet