高考英语投诉信优质课件ppt
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2019高考英语一轮复习精品课件：投诉信(共29张PPT)
主备人：范清 备课日期：1月8日 上课日期：1月xx日
Step2 问题导学 1. What are the structure of a letter of complaint and useful expressions about its writing?
2.What needs attention to express complaint properly? 3.How to write a letter of complaint?
Step1 学习目标
Writing--A
Learning goals:
letter of complaint
1. To master the structure of a letter of complaint and useful expressions about its writing;
2. To be able to express complaint properly about sth.; 3. To know how to write a letter of complaint.
ቤተ መጻሕፍቲ ባይዱ
信的内容大体分为三部分： 1. 提出要反映的问题 2. 抱怨出现的问题，提出要求 3. 希望 内容要点： ①说明投诉事由②问题一：· · · · · · ③问题二： · · · · · ·④问题三：· · · · · ·⑤要求
一、投诉信的结构
（1）开头：自我介绍，交代投诉内容， 表明本信的目的和要求。 （2）正文：说明情况，讲清利害，分析 利弊。告诉对方你因此受到的伤害或不便，提 出解决问题的建议，表明希望如何处理。 （3）结尾：表达希望问题得到迅速恰当 解决的强烈愿望，希望尽快得到满意的答复。
高中英语投诉信PPT课件
?在遇到一些不文明现象所购商品质量差售后服务不满意等情况下向相关机构或人写信寻求解决问题
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
修改--英语写作——投诉信PPT课件
投诉信（Complaint）
投诉信也叫抱怨信。一般是当自己的利益受 到侵害、正常生活受到干扰或当社会规范 有失规范时，用来表达不满情绪和提出批 评。所有的投诉信都有一个共同点：最终 是要收信人解决问题，所以需要提出解决 方案。如果题目中没有给出解决方案，考 生就要根据投诉内容提出自己的解决方案。 投诉信的语言要条理清晰、礼貌得体。
➢ I will appreciate it if my problem receives due attention and get it settled soon.(应得的足够的)
▪ Dear Sir,
➢ I’m writing to replace the watch I bought from your store online last week. It has several problems.
➢ First, it is not the color that I ordered. I wanted a pink one instead of silver. Second, the watch isn’t waterproof as you have described in the advertisement. Third, the band of the watch looks a little bit old. I guess it must have been torn in the process of shipping. Besides, what really makes me angry is that it doesn’t show me the right time. I really hope you can consider the problems carefully and send me a new goodquality one as soon as possible.
投诉信也叫抱怨信。一般是当自己的利益受 到侵害、正常生活受到干扰或当社会规范 有失规范时，用来表达不满情绪和提出批 评。所有的投诉信都有一个共同点：最终 是要收信人解决问题，所以需要提出解决 方案。如果题目中没有给出解决方案，考 生就要根据投诉内容提出自己的解决方案。 投诉信的语言要条理清晰、礼貌得体。
➢ I will appreciate it if my problem receives due attention and get it settled soon.(应得的足够的)
▪ Dear Sir,
➢ I’m writing to replace the watch I bought from your store online last week. It has several problems.
➢ First, it is not the color that I ordered. I wanted a pink one instead of silver. Second, the watch isn’t waterproof as you have described in the advertisement. Third, the band of the watch looks a little bit old. I guess it must have been torn in the process of shipping. Besides, what really makes me angry is that it doesn’t show me the right time. I really hope you can consider the problems carefully and send me a new goodquality one as soon as possible.
2020高考英语作文投诉信课件(5张)
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.
高三英语一轮复习写作专题课件课件6：投诉信
好句朗诵
8. I am waiting for a reasonable explanation and expecting an early reply. 我在等待一个合理的解释，并期待及早回复。 9. Could you change a new one for me or return my money as soon as possible? 您能否尽快换一个新的给我或者给我退款？
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好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
高考英语写作之投诉信 (3).ppt
高中写作----投诉信
Dear Sir，
I am writing to you for the mobile phone of DephoneS250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
Dear Sir，
I am writing to you for the mobile phone of DephoneS250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
高三英语一轮复习应用文投诉信写作课件
satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
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II Body正文: ...
III Ending 结尾句:
your restausons for my dissatisfaction. First of all,
I did make reservations for a table but he forgot about it,
causing us to wait for half of hour. Besides, I was not told
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
will your company pay for the postage?
I would appreciate it very much if you could solve the
about …
2.I’m one of your customers. I am writing to express my
dissatisfaction /disappointment/concern on/about…
3. I’m writing to make a complaint about …
about a pair of sneakers I recently purchased from your
website.
What I ordered was a pair of black size-nine shoes
but I received a pair of white, size-8.5 shoes instead.
problem immediately. Looking forward to your reply.
Yours sincerely,
Dear Sir,
Passage 2
I’m one of your customers. I am writing to express my
dissatisfaction about the service of the clerk called Jack of
that the prices of some of the dishes had increased until I
finished my meal. What’s worse, he answered my
questions without patience when I ordered the meal and he
投诉信 A letter of complaint
Learning goals: I Students can master and apply some useful and relevant expressions about complaint in a letter of complaint.
a pair of shoes of size nine
5 寄回 _se_n__d_/_p_o_s_t_._.._back 6 付邮资_p__a_y_f_o_r__the postage
7 给某人退款/某人获得退款
__g_iv_e__s_b_. _a_r_e_f_u_n_d__/g_e_t_o_n__e_’s_r_e_fund
even made a mistake over my bill because of his
carelessness. I demanded that he should realize his
mistakes and get punishment to become more professional.
I would like to have this matter settled with satisfaction.
Looking forward to your reply.
Yours sincerely,
投诉信 :
如何在形式上胜人一筹
I Beginning开头句：
1. I’m one of your customers. I’m writing to complain
Worse still, there was a ten-day delay in delivering my
shoes, which should have been received on April 10. For
the above reasons, I demand either a new pair of black
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
II Students can improve the accuracy（准确性）, coherence （连贯性）and appropriateness（得 体性） in their writing ,especially about how to state their dissatisfaction and solutions in a letter of complaint.
8 (申购情况和实际情况的对比)我订购的是……,
但我收到的是……
____W__h_a_t_I_o_r_d__e_re_d__w__a_s_.._. _b_u_t I received...
To whom it may concern，
Passage 1
I’m one of your customers. I’m writing to complain