外贸客户中英文100个问题促成订单

如何了解客户—海外沟通100问(待完善)

第一部分—关于公司

1.How many years have you been done in office furniture business?

2.When did you enter into this business?

3.why did you choose the office furniture business?

4. May I know something about the history of setting up your company? It must be a very good story, can you share it with me?

5. Do you think what is the most advantage of your company on products or markets? can I know how did you accumulate these advantages?

6. Our company’s turnover of 2012 is..., which pared with last year’s one.

Could you tell me your company’s turnover roughly？what is the annual growth rate ？

第二部分—关于业务

1. I know you have a high reputation in ***market because I notice that*** From the internet,. Is it right? Do you think what factors make you successful?

2. how many years did you purchase office furniture from china?

3. As the conversation, I guess you may purchase office furniture ** times annually (根据客户的情况讲), and your purchase value is over 1 million dollars, is that right? (根据客户的情况讲这个数据，务必了解客户中国采购额的范围，误差不宜超过30%)

4. Do the office furniture business is the best performance in your company? (if not, what is the best performance business in your company? Is it cooperative with Chinese company? Could I know the company’s name? we want to learn from it.)

5. What’s the main sales channel of your company? What’s the company targeting of this channel? high-end？middle end？What is the status?

第三部分—产品需求

1. May I know what is your interested products?

2. I make a list about the details of your demanded products. Pls check it.

3. What kinds of factors do you focus on except for the price?

4. Could you give me a simple introduction about your previous orders?

5. Could you tell me some advantages which give you a deep impression in this introduction?

6. Some questions about pictures, time of projects and business background.

7. What’s the best seller of your company over the past few years? What’s the reason of it? Why do they like them?

8. We have a new product, is it suitable for your local market? What kinds of people would buy the goods? What’s your employee’s reaction after we put our samples in your showroom?

9. Enclosed is your required products, could you tell me your target purchasing price, your wholesale price and retailing price so that we can offer you a reasonable quotation?

10. Is it convenient for you to tell us the market price and wholesale price of the bestseller products？

第四部分—关于市场

1. As I was told, Some products *** sell well in your market, some others ** the sales is not good, May I know the reason? could you kindly give me some advice to make the improvement ?

2. Please forgive my precipitance, can you tell me what marketing strategies of our competitors affect your final decision most. We want to have a better performance in the market.

3. Will your company transform the market in the following 3 years?

4. how can we promote products and make customers accept ours rapidly?

第五部分—未来合作

1. Maybe you don’t need *** now, but in the future you may be interested in***. Is it right? Perhaps when you develop a new market, you will need our products.

2. If our products fulfill your requirements in the future, could we have opportunity to establish business relation in the future?

第六部分—关于客户个人

1. You are very professional, May I know how many years you have been in this company? We appreciate this working attitude and loyalty a lot. (what factors does your company attract you?)

3. Do you have what app, skype …?

4. Do you have any advice for learning Russian as you know I am learning it now?

5. What kinds of food do you like? How many countries have you been? What kinds of food are you particularly interested in？