金正昆商务礼仪全集笔记
现代礼仪-金正昆讲座笔记
把双方中地位较低的一方介绍给地位较高的一方。先介绍晚辈后介绍长辈、先介绍下级后介绍上级、先介绍学生后介绍老师、先介绍男士后介绍女士、先介绍主人后介绍客人。
看对方分场合:在私人场合讲女士优先,但在工作场合,男女老少平等,此时要看职务高低。此时要先介绍女秘书后介绍男总经理。
4吻手礼(单向礼节)
流行区域:法国等欧洲国家中西部地区。
注意的细节:i.谁吻谁。单向礼节,一般男士吻女士的手。
ii.吻的对象:必须是已经女士。
iii.吻的场合:必需是室内。
iv.吻的部位:对方的手指以及手背,象征性接触。
吻手礼禁忌:不可吻少女、不可吻手部之上、不可在室外行礼。
第8节社交礼仪---名片(上)
3专业技术职称(教授等);
4行业称呼(医生、护士小姐)
5泛尊称(刘小姐、先生、同志等);有时也称类似亲属关系的尊称,如阿姨、叔叔等。
有所不为的称呼有如下:①无称呼;②替代性称呼(6号、下一个、5号床等);③容易引起误会的称呼(像同志在国外表示同性恋);④不适当的简称。(如称李校长为李校)。
第4节社交礼仪---介绍自己
握手的顺序:在社交场合,最好是女士先伸手;介绍相互认识时讲尊者居后,但握手时伸手的顺序是尊者居前,但主宾相见时例外。当客人到来时,主人先伸手(这叫笑纳,表示欢迎。此时不看男女老幼、不看级别);当客人要离开时,要等客人先伸手,主人后伸手。
握手方式需注意的细节:
1热情友善(面含笑意、看一下对方、稍微用力、稍微寒暄两句,不能默默无语);
握手时的手位的规范性:①掌心向上(晚辈对长辈);②掌心向下(不礼貌);③掌心垂直地面(最常用的手位)。
一般,地位低的人迎向地位高的人握手,握手最好相距1m.
金正昆讲礼仪读书笔记
金正昆讲礼仪读书笔记金正昆讲礼仪读书笔记第一篇:金正昆讲礼仪读了金正昆教授的《服务礼仪》后,做为一个刚刚踏入社会事业的后辈,对于“做人”和“礼仪”我又有了进一步的了解和认识,我深刻地到,做为一个社会新人,仅仅自尊自信是远远不够的,对此,我也做了许多深入的思考。
中国乃礼仪之邦,衣食足而知礼仪。
那么,什么是礼仪呢金教授认为,“礼仪者,履也”,照《说文解字》的说法,礼就是车轮压的印,即前人定的规矩、家法和行规,做人的规则。
比如说公共场所不宜高声喧哗,会尝影院不宜接听手机。
金教授指出,荀子讲“礼者,养也”,“礼由心生”,一个具有良好文明意识的现代人,礼是必备的基本教养,必须表里如一。
“文明礼貌服务,怎么对待别人那就要做到‘待客三声’_来有迎声、问有答声、去有送声。
不仅要形式美而且是心灵美。
”礼仪就在我们身边,对每个人来讲都是很重要的。
金教授称,“有道德才能高尚,有修养才能文明。
”讲礼仪要有阳光的心态,学会理解、欣赏别人、包容别人,而非挑剔别人,有容乃大;因为世界不完美、世界觉有多样性,“尺有所长、寸有所短”,“礼者,敬也”,懂得尊重别人、尊重自己,每个人都是天使,这样生活、工作就会变得美丽可爱。
第二篇:金正昆讲礼仪读书笔记大致上礼仪所体现的就是尊重。
我自己认为尊重又分为自尊和尊他。
而自尊又包含了二个层面:1、热爱自己的本职工作。
金正昆教授说过:“闻道有先后,术业有专攻”,一个人只有热爱自己的本职工作,才能激发出自身的潜力和创造力,实现人生价值。
如果上班时无精打采,对工作心存不满,怨天尤人,又怎能创造价值,升华自我呢?2、尊重自己的单位。
一个人的工作单位,无论是企业还是国家机关,都是他的背景和依托。
如果不尊重自己所在的单位,就等于不承认自己得以存在的基础,也就是不尊重自己。
通过读了金正昆教授的《服务礼仪》后,让我感受颇深,我进一步认识到加强文明礼仪的重要性和必要性,理清了以往对于文明礼仪的肤浅认识和模糊观念。
读书笔记---《商务礼仪》
关于商务礼仪孔子有言:礼者,敬人也。
而仪。
就是恰到好处的向别人表达尊重的具体形式。
在当今社会的交往中,礼仪的重要性越来越明显。
基于这样的原因,我读了金正昆教授的《商务礼仪》。
本书着重讲解了各类商务活动中所应该注意的礼仪问题,全书共22章,前两章为整体的论述,3-22章讲解不同的商务礼仪问题,每章重点不同,在本书的串联下把整个商务活动中所用到的礼仪问题都概括进来。
在当代生活中,商务交往始终是职场人际交往的主旋律,在这个过程中,商务人员必须学会“内强个人素质,外塑企业形象”,才能在职场立于不败之地。
一个人的成功,15%是靠自己的专业知识,85%靠的是个人的人际关系和处事能力。
本书把商务交往中遇到的礼仪问题讲解得很详尽,涉及到着装,派对,接待,邀请等各大方面。
书中举到的许多案例也让我能够更好的理解其中的含义。
作者的许多观点相当具有代表性,给人一种耳目一新的感觉,谈到的许多法则也具有实际性,能够让我们在实际生活中很好的去运用。
在商务交往中或者日常生活中,我们的一点点的动作或者习惯都会给对方不同的感觉,自然也会产生不同的结果。
细节决定成败,素质造就成功这个不变的法则告诉我们必须注重我们的一举一动,那是我们给人的感官效应,也是别人评价我们的第一要素。
本书例举了许多的实例,通过这些实例,我看到了自己的影子,我也和案例中一样犯过错误。
在很多时候没有能够注意自己的一些细节问题或者交往技巧,让自己在与人交往或者生活中遇到一些本而已避免的问题。
金正昆教授还在本书中位我们带来了许多可以实际操作的方法,方便我们更好的运用商务礼仪中的技巧。
本书强调礼仪要讲究对象,并以别人为中心,即礼仪的对象性,这是交际中的基本原则。
在商务交往中,我们必须根据自己所面对的人而调整自己的礼仪方式,不能一套法则放之天下人皆准。
所有的商务活动都是以人为中心,我们必须学会以别人为中心,从对方的角度考虑问题,这样才可以更好的解决问题或者收到更好的效果。
金正昆讲礼仪笔记
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商务礼仪金正昆pdf
商务礼仪金正昆pdf【篇一:金正昆商务礼仪全集笔记】金正昆商务礼仪全集笔记主讲人简介:金正昆,资深、权威的国际商务礼仪专家、外交部礼宾司礼仪顾问、博士生导师,中国人民大学国际关系学院外交学系主任、礼仪与公共关系研究中心主任金正昆教授。
主要从事外交学、传播学、礼仪学研究。
已出版专著、教材12部,发表文章近百篇,共350多万字。
是国内知名礼仪专家,中国人民公安大学等多所院校兼职教授,政府多部门顾问。
目前在人民大学为研究生、本科生及函授生开设《外交学理论与实务》、《国际礼仪》、《社交礼仪教程》、《服务礼仪教程》、《大学生礼仪》等课程。
内容简介:礼仪是一门综合性较强的行为科学,是指在人际交往中,自始至终地以一定的、约定俗成的程序、方式来表现的律己、敬人的完整行为。
由于地区和历史的原因,各地区、各民族对于礼仪的认识各有差异。
在长期的国际往来中,逐步形成了外事礼仪规范,也叫涉外礼仪。
涉外礼仪就是人们参与国际交往所要遵守的惯例,是约定俗成的做法。
它强调交往中的规范性、对象性、技巧性。
随着我国改革开放脚步的加快,人们在生活和工作中外事交往增多。
了解涉外礼仪的内容和要求,掌握与外国人交往的技巧则显得尤为重要。
在本讲中,中国人民大学国际关系学院外交学系主任金振坤教授,从政务、商务和日常生活三个方面,为我们详细阐述和分析了中外礼仪的差别和涉外礼仪的一些常识和要求。
他认为,人和人之间有接触才有了解,有了解才能沟通,有沟通才会互动,这是三个重要的程序。
第一期交往艺术的重要性商务礼仪指在商务人员在商务活动中应遵循的交往艺术。
「例」索取名片四种常规方法:1、交易法:首先递送名片;2、激将法:递送同时讲能否有幸交换一下名片;3、谦恭法:对于长辈或高职务者,希望以后多指教,请问如何联系?4、平等法:如何与你联系?「例」mobile使用:不响(当对方面关机,暗示为你而关机)、不听、不出去接听.如因业务繁忙等原因无法关机可改为震动或交由他人代管学习商务礼仪的三个目的:1、提高个人素质:教养体现于细节,细节体现个人素质;2、有利于交往应酬;3、维护企业形象:商务交往中个体代表整体。
金正昆商务礼仪,商务礼仪笔记
金正昆商务礼仪,商务礼仪笔记以下是由为您整理提供的关于金正昆商务礼仪的内容,希望能够帮助到您,欢迎阅读与借鉴。
金正昆商务礼仪夫礼,天之经也,地之义也,民之行也;《礼器》曰:“忠信,礼之本也;义理,礼之文也。
无本不立,无文不行”,礼是一个人为人处事的根本,也是人,之所以为人的一个标准,故《论语》曰:“不学礼,无以立”。
所谓“礼尚往来,来而不往非礼也,往而不来亦非礼也”,可见礼仪在我们人与人的交往中的作用有多么大,然而随着时代的变迁,礼仪又有了哪些新的变化呢?在现在的礼仪中,因为市场经济的主导调控,人们的交际圈变的越来越大,而商务礼仪也逐渐取代了传统礼仪的主导地位。
那么什么是商务礼仪,他又有哪些特点呢?一、商务礼仪的定义所谓商务礼仪,严格的说,就是商务人员在商务交往中,应该遵守的商务交往的规矩。
从商务的定义中我们看到商务礼仪的场合适用于商务场合,而适用对象被界定在商务人员,既然是人和人打交道,就要讲交往艺术和沟通技巧。
那么商务礼仪适用的场合有哪些?应注意什么?二、商务礼仪适用的场合总的来说商务礼仪的适用范围主要包括三个场合,其它场合不需要讲商务礼仪:1、初次交往中,主要表现在人际距离。
私人距离,又叫亲密距离,针对的对象是家人、夫妻、恋人,距离小于半米以至无穷接近;常规距离,又叫交际距离,适用于一般情况下与客人保持的距离,大于半米且小于一米五;礼仪距离,又叫尊重距离,针对的是长辈、上司、尊长,距离一般在一米半到三米半之间;公共距离,又叫有距离的距离,适用于公共场所与陌生人保持的距离,一般大于等于三米半。
2、公务交往中公务活动中讲礼仪的作用:(1)划清界限,公事公办;(2)维护企业形象值得关注的五个方面:(1)庆典;(2)仪式;(3)商务会议;(4)商务活动;(5)商务接待从礼仪角度看,最关键三个问题:(1)谈判者的着装;(2)谈判策略(3)会务安排3、涉外交往,“十里不同风,百里不同俗”1.握手只握右手。
(完整word版)金正昆商务礼仪全集笔记
(((金正昆商务礼仪全集笔记(主讲人简介:(金正昆,资深、权威的国际商务礼仪专家、外交部礼宾司礼仪参谋、博士生导师,中国人民大学国际关(系学院外交学系主任、礼仪与公共关系研究中心主任金正昆教授。
主要从事外交学、传播学、礼仪学研(究。
已出版专著、教材12部,发表文章近百篇,共350多万字。
是国内知名礼仪专家,中国人民公安大(学等多所院校兼职教授,政府多部门参谋。
(目前在人民大学为研究生、本科生及函授生开设?外交学理论与实务? 、?国际礼仪?、?社交礼仪教程?、(?效劳礼仪教程?、?大学生礼仪?等课程。
(内容简介:(礼仪是一门综合性较强的行为科学,是指在人际交往中,自始至终地以一定的、约定俗成的程序、方式来表现的律己、敬人的完整行为。
由于地区和历史的原因,各地区、各民族对于礼仪的认识各有差异。
在长期的国际往来中,逐步形成了外事礼仪标准,也叫涉外礼仪。
涉外礼仪就是人们参与国际交往所要遵守的惯例,是约定俗成的做法。
它强调交往中的标准性、对象性、技巧性。
随着我国改革开放脚步的加快,人(们在生活和工作中外事交往增多。
了解涉外礼仪的内容和要求,掌握与外国人交往的技巧那么显得尤为重要。
(在本讲中,中国人民大学国际关系学院外交学系主任金振坤教授,从政务、商务和日常生活三个方面,为(我们详细阐述和分析了中外礼仪的差异和涉外礼仪的一些常识和要求。
他认为,人和人之间有接触才有了解,有了解才能沟通,有沟通才会互动,这是三个重要的程序。
(((第一期交往艺术的重要性(商务礼仪指在商务人员在商务活动中应遵循的交往艺术。
(「例」索取名片四种常规方法:(、交易法:首先递送名片;(、激将法:递送同时讲"能否有幸交换一下名片";(3、谦恭法:对于长辈或高职务者,"希望以后多指教,请问如何联系?"4、平等法:"如何与你联系?(「例」Mobile使用:"不响〔当对方面关机,暗示"为你而关机"〕"、"不听"、"不出去接听".如因业务繁(忙等原因无法关机可改为震动或交由他人代管学习商务礼仪的三个目的:1、提高个人素质:教养表达于细(节,细节表达个人素质;(、有利于交往应酬;(、维护企业形象:商务交往中个体代表整体。
金正昆商务礼仪,商务礼仪笔记
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⾦正昆商务礼仪 夫礼,天之经也,地之义也,民之⾏也;《礼器》⽈:“忠信,礼之本也;义理,礼之⽂也。
⽆本不⽴,⽆⽂不⾏”,礼是⼀个⼈为⼈处事的根本,也是⼈,之所以为⼈的⼀个标准,故《论语》⽈:“不学礼,⽆以⽴”。
所谓“礼尚往来,来⽽不往⾮礼也,往⽽不来亦⾮礼也”,可见礼仪在我们⼈与⼈的交往中的作⽤有多么⼤,然⽽随着时代的变迁,礼仪⼜有了哪些新的变化呢?在现在的礼仪中,因为市场经济的主导调控,⼈们的交际圈变的越来越⼤,⽽商务礼仪也逐渐取代了传统礼仪的主导地位。
那么什么是商务礼仪,他⼜有哪些特点呢? ⼀、商务礼仪的定义 所谓商务礼仪,严格的说,就是商务⼈员在商务交往中,应该遵守的商务交往的规矩。
从商务的定义中我们看到商务礼仪的场合适⽤于商务场合,⽽适⽤对象被界定在商务⼈员,既然是⼈和⼈打交道,就要讲交往艺术和沟通技巧。
那么商务礼仪适⽤的场合有哪些?应注意什么? ⼆、商务礼仪适⽤的场合 总的来说商务礼仪的适⽤范围主要包括三个场合,其它场合不需要讲商务礼仪: 1、初次交往中,主要表现在⼈际距离。
私⼈距离,⼜叫亲密距离,针对的对象是家⼈、夫妻、恋⼈,距离⼩于半⽶以⾄⽆穷接近; 常规距离,⼜叫交际距离,适⽤于⼀般情况下与客⼈保持的距离,⼤于半⽶且⼩于⼀⽶五; 礼仪距离,⼜叫尊重距离,针对的是长辈、上司、尊长,距离⼀般在⼀⽶半到三⽶半之间; 公共距离,⼜叫有距离的距离,适⽤于公共场所与陌⽣⼈保持的距离,⼀般⼤于等于三⽶半。
2、公务交往中 公务活动中讲礼仪的作⽤:(1)划清界限,公事公办;(2)维护企业形象 值得关注的五个⽅⾯:(1)庆典;(2)仪式;(3)商务会议;(4)商务活动;(5)商务接待 从礼仪⾓度看,最关键三个问题:(1)谈判者的着装;(2)谈判策略(3)会务安排 3、涉外交往,“⼗⾥不同风,百⾥不同俗” 1.握⼿只握右⼿。
金正昆讲礼仪重点内容全集
金正昆讲礼仪重点内容全集人无礼则不立,事无礼则不成,国无礼则不宁。
——荀子(中国思想家)没有良好的礼仪,其余的一切成就都会被人看成骄傲、自负、无用和愚蠢。
——约翰·洛克(英国哲学家)个人讲竞争员工素质,企业讲竞争企业形象学习商务礼仪的重要性(作用):(1)提升个人素质,教养体现于细节,细节展示素质。
(2)方便交往应酬交往对象谈话要以对方为中心,要了解别人爱听什么,不爱听什么。
(3)维护企业形象,个体代表整体,我们是卫华的一员,我们的一言一行就代表着我们公司的形象,我们每一位成员的行为都是我们企业的活体广告。
商务交往的基本理念:(1)尊重为本(2)善于表达(3)形式规范三者紧密相连:交往以尊重为出发点,在以规范的形式将内容表达出来。
尊重:掌心向下傲慢之意掌心向上谦恭之意善于表达:你对别人的好你要把它说出来,古人云“君子要敏于行而讷于言”,那时人的交际范围较窄,而现在这个社会是一个高速发展的社会,接触的人较多,而且大多是泛泛之交,这时如果还让别人慢慢了解,日久见人心,恐怕不现实。
例如公司到某地区竞标,如果我们只有标书,而竞标人员说不出来公司的实力与产品的知名度,只是说和我们合作后一定会知道选择我们没有错,你觉得我们竞标会成功吗?首因效应是很重要的。
所以在交往过程中一定要在尊重对方的基础上,将自己的意思以规范的形式表达出来。
管理三段论(1)把想到的事情写下来(2)按照写下来的去做(3)把做过的事情记下来,去总结经验,找出不足,以有利于提高一、如何索取名片(1)交易法,与他人交换名片,欲将取之,必先予之。
(2)激将法教授能不能有幸和您交换一下名片(3)谦恭法,主要针对VIP大人物、大企业,能不能以后继续向您请教,怎么才能找到您呢?二、座次礼仪原则:以右为上、内高于外、面门而上、居中为上、远门为上、前排为上(一)吃饭时坐、请坐、请上座、哪里为上座吃饭是我们都知道哪里为上座(正对门口的那个位置为上)视野比较开阔啊,哪为下坐((背对门口那个,应为服务员要端菜上菜,有什么需要那个背对门的要去交服务生),转时应该顺时针还是逆时针?(二)坐轿车时双排座轿车大家认为哪里为上座,如果站在客户的角度看,客户坐哪里,哪里为上座,一般我们根据社交场合的不同,人际关系的不同。
社交礼仪-金正昆笔记.
1. 称呼—常规性称呼:时间地点限制—常用称呼:-行政职务:李校长,王局长-技术职称:李工程师-专业技术头衔:王教授, 李研究员—行业称呼:赵警司,赵总监, 李护士-泛称:小李, 小刘, 赵夫人,赵小姐,毛先生-亲属:老爸, 老妈, 阿姨2。
介绍:说明情况,使交往对象之间彼此了解—介绍自己:将自己的情况给他人说明;时机:1。
别人需要了解自己的情况2。
你需要别人了解自己的时候3。
有必要使对方了解自己的时候内容:应酬式/公务(商务式/社交式(个人聚会/礼仪式/寒暄式1.(应自曝自己姓名就可以了,不必多说 2。
(公单位, 部门, 职务,姓名要一气呵成3.(社缩短人的距离, 找彼此关系的共同点(如, 我是四川大学毕业的, 我也是啊4.(礼适当的时候, 适当的角度向我们的交往对象表现尊重(比如去礼仪之邦做演讲,说我到这里只能是交流,大家都是礼仪之邦的居民,没有谁不懂礼仪, 我在这里只能是交流分寸:操作自我介绍时的具体的技术与要求1。
先递名片,在自我介绍(好处:可以少说很多话,加深印象,表示尊重对方,地位低的人首先做自我介绍2. 真实而准确3. 态度(表情,神态:大方,亲切,友善4。
适可而止(注意互动, 在一分钟内结束,该说的说了就行了-介绍他人:作为第三者, 把不相识的两者之间的情况彼此做一个介绍;-谁来充当介绍人很重要1.家庭聚会:女主人一般是介绍人2。
公务交往:专业人士(如秘书,公关,礼宾人员专业对口人员(在寝室,舅舅找你, 你向寝室介绍本单位职务最高者3。
和双方都认识的人做介绍人—做介绍人的时候,要考虑双方的意愿, 最好征求地位最高者的意愿;4.介绍的顺序 -把双方当中,地位较低的一方介绍给较高的一方(先学生后老师, 先下属后领导, 先男士后女士, 先主人后客人—私人交往:先女士后男士—工作交往:先地位低后地位高社交场合:名字足以正式场合:单位, 职务,部门, 名字6。
集体介绍-一边是一个, 另一边是很多人:把那一个人介绍给多人就行了-多人对多人:先地位低,后地位高-一般情况下多人对多人:先介绍主人(地位高-低, 后介绍客人(高—低3。
金正昆讲礼仪总结笔记
金正昆讲礼仪总结笔记一、引言:礼仪的重要性礼仪,作为一种行为规范,自古以来就深入人心。
在我国,礼仪更是承载着丰富的文化底蕴。
金正昆教授在讲礼仪的课程中,强调了礼仪在社会和个人生活中的重要性。
他认为,礼仪不仅关乎个人的形象,更关系到社会的和谐发展。
二、金正昆谈礼仪的内涵与外延1.礼仪的内涵金正昆教授指出,礼仪的内涵主要包括:尊重他人、关爱他人、文明礼貌、和谐共处。
这些都是我们日常生活中应当遵循的原则。
2.礼仪的外延金正昆教授认为,礼仪的外延涵盖了我们生活的方方面面,如:个人礼仪、社交礼仪、职场礼仪、商务礼仪等。
在这些场合,我们都应该注重自己的言行举止,展示良好的礼仪修养。
三、金正昆谈个人礼仪修养1.言行举止金正昆教授强调,言行举止是个人礼仪修养的最直接体现。
在日常生活中,我们要注意说话的语气、音量,以及举止得体,不给人带来不便。
2.服饰搭配金正昆教授建议,我们要根据场合选择合适的服饰,既能展现个人魅力,又能符合礼仪要求。
3.待人接物金正昆教授指出,待人接物是个人礼仪修养的重要方面。
我们要热情友好、真诚待人,善于倾听,关心他人。
四、金正昆谈社交礼仪1.拜访与接待金正昆教授认为,在拜访与接待的过程中,我们要遵循一定的礼仪规范,如提前预约、准时到达、尊重主人的安排等。
2.电话沟通金正昆教授建议,在电话沟通时,我们要注意语气、礼貌用词,以及遵循一定的通话顺序。
3.宴请与聚会金正昆教授指出,在宴请与聚会的场合,我们要注意餐桌礼仪,尊重他人,共同营造愉快的氛围。
五、金正昆谈职场礼仪1.职场着装规范金正昆教授表示,职场着装要符合公司文化和场合要求,既能展现个人形象,又能体现专业素养。
2.职场沟通技巧金正昆教授建议,在职场沟通中,我们要注意言辞得体、尊重他人,善于运用沟通技巧,提升工作效率。
3.职场人际关系处理金正昆教授指出,在职场中,我们要善于处理人际关系,遵循礼仪规范,营造和谐的工作氛围。
六、金正昆谈商务礼仪1.商务洽谈金正昆教授认为,在商务洽谈中,我们要注意言谈举止、尊重对方,达成共赢的目标。
(整理)5344-金正昆商务礼仪课程笔记.
一交往艺术的重要性什么是商务礼仪?商务礼仪,严格的说,就是我们在商务交往中,应该遵守的交往艺术。
既然是人和人打交道,就要讲究交往艺术。
商务交往是讲商务交往的规则的,没有规矩不成方圆,商务礼仪就是商务交往的规矩。
商务交往涉及的面非常广,但基本来讲是人的交往,所以我们把商务礼仪界定为商务人员的交往艺术。
索取名片在商务交往中一方面要将对方的名片要过来,另一方面要在索取名片的过程中给对方留下良好的印象,同时推广企业形象。
不能说:“先生,您有片子吗?”索取名片有四种常规方法:1.交易法:首先递送名片。
将欲取之,必先与之,来而不往非礼也。
你想要对方名片,很简单,上去递上名片:“先生,您好,请多关照!”2.激将法:这是指在将你的名片递送给他以后,他有自我保护意识的情况下使用的方法。
你把名片递给他说声“谢谢”就没有下文时,你说:“能否有幸交换一下名片”3.谦恭法:对于长辈或高职务者:“希望能有机会以后向您多请教”,“请问如何联系?”。
面对尊长、名人或VIP类客户,使用这种方法索取名片比较容易获得成功。
在这种情况下,对方给了名片更好,如果不给,索取者也有面子。
但这种方法不是对什么人都可以用的。
如:你是一个20岁的小姐,我几年30多了,我是上来就对你说:“以后如何向您请教?”你有什么感觉?遇到这样的情况,可以参考使用以下方法---平等法。
4.平等法:“不知道以后如何与您联系?”平等法与谦恭法的区别是“请教”与“联系”。
遇到这种情况,看得起对方就给对方名片,看不起对方或抱有警惕性,可以说:“先生,以后我跟您联系吧!”手机的使用在商务交往中使用手机有三个原则:不响、不听、不出去接听。
首先要保证不响。
在与重要任务面谈时,时间到时先拿出手机,当着对方面关机,这表示“我为您而关机”,“我的眼里只有你”,表示对他的尊重。
不能在洽谈中手机狂响,不停接听电话。
这样给人有三心二意之嫌,不专业之嫌,不尊重之嫌。
出去打电话表示将对方放下了,冷落了对方。
金正昆商务礼仪笔记汇总整理
金正昆商务礼仪笔记汇总整理第十一期商务礼仪的基本特征微观上来讲,商务礼仪有三个基本特征:1、规范性指待人接物的标准做法。
如酒会等自助餐的礼仪为”多次少取”,喝咖啡礼仪为调羹基本不用,不能拿调羹舀食「例」陪同接待人员将客人介绍给公司董事长和总经理的介绍顺序:此为不分男女、不分老幼、不看职务的宾主介绍,应先介绍主人(客人有优先知情权),主人按职务高低介绍,再讲客人介绍给主人。
2、对象性「例」陪同引导人员引导客人上楼的前后顺序:如果客人认路,进出门、上下楼,前面位置为尊;客人不认路,则应在客人左前方。
「例」进行商务宴请(便宴)应优先考虑的问题是菜肴安排问题:最关键的是了解客人不能吃什么,首先要问”请问您有什么忌口的?”民族禁忌:外事交往中注意外国人忌口:(1)中式动物内脏;(2)动物头脚;(3)宠物(猫、狗、鸽子);(4)珍稀动物;(5)淡水鱼;(6)无鳞无鳍的鱼(蛇、鳝、泥鳅、鲶鱼)。
宗教禁忌:伊斯兰教忌猪、烟、酒、血;佛教忌荤腥是指有异味的葱、蒜和韭菜等。
土客吃洋,洋客吃土:(1)吃特色;(2)吃文化;(3)吃环境。
欧美人爱吃面食、油炸食品、酸甜食品、大块肉或肉片:饭前开胃菜、饭后甜品。
3、技巧性「例」招待客人询问饮料问题:应采用封闭式询问”请问您喝咖啡还是茶…”,而不要问开放式问题”需要什么饮料?”「例」公司会议,主席台上董事长和总经理座次安排有三个基本原则:(1)前排高于后排;(2)中央高于两侧;(3)政务活动中以左为上,国际惯例/商务活动中以右为上(左右指就座人之间的左右,与观众视角无关)。
商务礼仪与公共关系讲座笔记(下)第十二、三期适用范围——商务礼仪操作的层次与分寸层次:有所为(主动、高端)、有所不为(被动、中端,比较容易,如”6禁”);「有所为例」指彩与唇彩应协调一致、和内衣或衬衫的主色调协调;尽可能选用统一品牌的系列化妆品。
适用范围主要包括三个场合,其他场合不需要讲商务礼仪:1、初次交往「例」人际距离:从企业环境看企业管理状况的3个要点(1)没有噪音(走动声音、高声喧哗等);(2)着装规范(从皮鞋看人,一屋不扫何以扫天下);(3)员工与客人接触时距离有度。
礼仪培训笔记-金正昆
服饰礼仪一、男人打领带时最重要的礼仪是什么?1、配套的服装有讲究。
穿套装必须打领带,不穿套装不必打领带,穿短袖衬衫不要打领带。
2、领带的打法有讲究。
3、领带夹的使用。
一般人不用领带夹,穿制服、领导人、大老板用领带夹。
二、服装的功能1、功能实用;2、表示身份和地位;3、表示审美;三、衣服的礼仪要点1、衣服的穿着要符合身份;2、衣服的穿着要扬长避短;3、衣服的穿着要区分场合;着装的三大场合:办公场合(庄重保守)、社交场合(时尚个性)、休闲场合(舒适自然)。
4、衣服的穿着要遵守常规;四、穿西服的规则1、三色原则:穿西装时全身的颜色应该在三种之内。
2、三一定律:鞋子、腰带、公文包一个颜色,首选黑色。
3、三个错误:袖子上的商标没拆;重要场合穿夹克、短袖衬衫打领带;重要场合白色袜子、尼龙丝袜和西装搭配。
五、职场着装六大禁忌1、过分杂乱;2、过分鲜艳;3、过分暴露;不暴露胸部、不暴露肩部、不暴露背部、不暴露腰部、不暴露脚跟、不暴露脚趾。
4、过分透视;5、过分短小;6、过分紧身;六、佩戴饰物的礼仪1、以少为佳;就首饰而论,一般而言女性全身上下不多于三种,每种不多于两件。
2、同质同色;色彩和款式要协调,质地色彩要相同。
3、符合习俗;戒指戴左手,拇指一般不带。
食指:求爱,中指:热恋,无名指:结婚、订婚,小指:独身主义者。
4、注意搭配;要和服装和其它服饰搭配协调。
戴薄纱手套时戒指戴在手套里面(除新娘外),穿连裤袜时,脚链戴在袜子外面。
礼品礼仪一、关于礼品的两大问题1、礼品的定位;礼品是人际交往的通行证。
宣传品(公务交往)、纪念品(私人交往)。
2、礼品的选择;“人无我有,人有我优,人优我新”二、礼品赠送的5W规则1、Who,送给谁;2、What,送什么:礼品的时尚性、礼品的独特性、礼品的便携性3、Where,在什么地方送:公务交往礼品在办公场所送,私人交往礼品在私人场所送。
4、When,在什么时间送:拜访别人时,登门有礼,主人一般在客人告辞的时间送,公务礼品会见对方时或告别宴会上送。
金正昆商务礼仪txt
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金正昆商务礼仪全集笔记第二主讲人简介:金正昆,资深、权威的国际商务礼仪专家、外交部礼宾司礼仪顾问、博士生导师,中国人民大学国际关系学院外交学系主任、礼仪与公共关系研究中心主任金正昆教授。
主要从事外交学、传播学、礼仪学研究。
已出版专著、教材12部,发表文章近百篇,共350多万字。
是国内知名礼仪专家,中国人民公安大学等多所院校兼职教授,政府多部门顾问。
目前在人民大学为研究生、本科生及函授生开设《外交学理论与实务》、《国际礼仪》《社交礼仪教程》《服务礼仪教程》《大学生礼仪》等课程。
、、、内容简介:礼仪是一门综合性较强的行为科学,是指在人际交往中,自始至终地以一定的、约定俗成的程序、方式来表现的律己、敬人的完整行为。
由于地区和历史的原因,各地区、各民族对于礼仪的认识各有差异。
在长期的国际往来中,逐步形成了外事礼仪规范,也叫涉外礼仪。
涉外礼仪就是人们参与国际交往所要遵守的惯例,是约定俗成的做法。
它强调交往中的规范性、对象性、技巧性。
随着我国改革开放脚步的加快,人们在生活和工作中外事交往增多。
了解涉外礼仪的内容和要求,掌握与外国人交往的技巧则显得尤为重要。
在本讲中,中国人民大学国际关系学院外交学系主任金振坤教授,从政务、商务和日常生活三个方面,为我们详细阐述和分析了中外礼仪的差别和涉外礼仪的一些常识和要求。
他认为,人和人之间有接触才有了解,有了解才能沟通,有沟通才会互动,这是三个重要的程序。
第一期交往艺术的重要性商务礼仪指在商务人员在商务活动中应遵循的交往艺术。
「例」索取名片四种常规方法:索取名片四种常规方法:1、交易法:首先递送名片;、交易法:首先递送名片;2、激将法:递送同时讲"能否有幸交换一下名片;、激将法:递送同时讲能否有幸交换一下名片能否有幸交换一下名片";3、谦恭法:对于长辈或高职务者,"希望以后多指教,请问如何联系?、谦恭法:对于长辈或高职务者,希望以后多指教请问如何联系?希望以后多指教,4、平等法:"如何与你联系?如何与你联系?、平等法:如何与你联系「例」mobile使用:"不响(当对方面关机,暗示"为你而关机")"、"不听"、"不出去接听".如因业务繁忙等原因无法关机可改为震动或交由他人代管学习商务礼仪的三个目的:1、提高个人素质:教养体现于细节,细节体现个人素质;2、有利于交往应酬;3、维护企业形象:商务交往中个体代表整体。
学习《金正昆谈礼仪》笔记
学习?金正昆谈礼仪?笔记第一讲礼仪就在你身边礼仪是表达尊重形式。
礼是尊重,仪是表达形式。
家中女主人是中间介绍人。
打时:地位高者先挂,尊重上级是天职。
企业与客户通话,客户先挂。
尊称别人时,就高不就低。
礼仪是交往艺术索取名片方法:一、递名片交换,想问别人名字,先自报家门,这是交易法;二、明示法。
例:认识您很快乐,能换下名片吗?三、谦恭法。
听您讲座深受启发,本人在交往艺术中有待提高,相见恨晚,您很累,不便打搅。
以后有没有时机继续向您请教。
礼仪是沟通技巧出入电梯:陪同客人进出电梯,要先入后出。
穿西装最高要求是:三色原那么;三一律〔鞋子,腰带,公文包〕一种颜色,首选黑色。
礼仪是行为标准初次见面,因公交往,涉外交往时更要讲礼仪。
在西方,菊花是在墓地摆放,比拟忌讳。
内强素质,外塑形象,增进交往--问题最小化,效益最大化。
要人:男人看表,女人看包平常人:男人看腰〔腰带挂东西〕,女人看头〔发型,化装〕三个根本理念尊重为本,礼者敬人也;善于表达;行事标准。
第二讲节庆礼仪三个特点:约定性、民俗性、地域性衣食住行访谈送不要因为拜访给别人添麻烦,提倡送鲜花、书籍、音乐光盘。
一、有约在先(提醒,礼节性拜访10分钟,亲朋拜访30分钟,尽量不要吃饭)。
二、要修饰自己。
三、活动有度。
四、礼品选择〔礼品便携性、喜庆性,除亲朋好友外不送食品〕,重于传递情感!接待客人:有所分工〔女主人陪同,男主人迎来送往〕。
准备好足量物品。
注意客人座次:可以按先来后到,也可以不排列。
排座位〔面门为上,以右为上,居中为上,前排为上,以远为上〕。
主人制造话题聊天〔喜庆话题〕:〔近况,报喜不报忧;关注时效性问题;谈轻松愉快问题〕。
不谈悲哀事;不对谈论问题进展是非判断;不要质疑对方;不否认别人喜欢东西。
距离有度:亲密距离,交际距离〔常规距离,半米到一米半之间,一步〕,礼仪距离〔尊重距离〕,公共距离〔三米之外〕。
公共场合礼仪距离有度:亲密距离,交际距离〔常规距离,半米到一米半之间,一步〕,礼仪距离〔尊重距离〕,公共距离〔三米之外〕。
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金正昆商务礼仪全集笔记This article is contributed by geozcDOC documents may experience poor browsing on the WAP side. It is recommended that you first select TXT, or download the source file to the local view.Jin Zhengkun complete notes on business etiquetteSecond speaker: Jin Zhengkun, senior and authoritative international business etiquette expert, Ministry of foreign affairs concierge etiquette consultant, doctoral tutor, Renmin University of China, University of International Relations, director of the Department of foreign affairs and public relations etiquette Center research director Professor Jin Zhengkun. Mainly engaged in diplomacy, communication studies, etiquette studies. It has published 12 monographs and about 3500000 teaching materials, and has published nearly 100 articles, including a total of two words. Is a well-known etiquette experts, Chinese People's Public Security University and many other institutions of higher learning, part-time professor, the government multisectoral consultant. At present, the people's University for graduate students, undergraduate students and correspondence students to open the "diplomatic theory and practice", "international etiquette", "social etiquette course", "service etiquette course", "students etiquette" and other courses. Brief introduction:, etiquette is a comprehensive behavioral science, is the complete behavior in interpersonal communication, from first to last with a certain, common procedures and methods to show self-restraint and respect for others. Because of regional and historicalreasons, the understanding of etiquette varies among different regions and ethnic groups. In the long-term international exchanges, gradually formed the etiquette of foreign affairs norms, also known as foreign-related etiquette. Etiquette concerning foreign affairs is a common practice that people should follow in international contacts, and it is a common practice. It emphasizes the standardization, objectivity and technique in communication. With the quickening of the pace of reform and opening to the outside world, foreign affairs have increased in people's lives and work. It is particularly important to understand the content and requirements of foreign-related etiquette and to master the skills of dealing with foreigners. In this lecture, Renmin University of China Dean Jin Zhenkun professor of diplomacy at the University of International Relations, from three aspects of government, business and daily life, as we elaborate and analyze some common sense and Chinese foreign etiquette difference and foreign etiquette. He believes that there is contact between people to understand, to understand, to communicate, to communicate, to interact, which are three important procedures.Importance of communication art in the first stageBusiness etiquette refers to the communication art that business people should follow in their business activities.There are four conventional ways to obtain a business card: four common methods for obtaining a business card:1, trading method: first delivery, name card; transaction method: first delivery, delivery: 2 name card; at the same time"dared whether we are lucky enough to exchange your name card, at the same time; frequent: delivery about whether we are lucky enough to exchange your name card can have the privilege of exchange name card";3, courtesy Law: for elders or senior positions, "I hope more advice later, how can I contact you?" Humility Law: for elders or senior positions, I hope that after more advice, how can I contact? I hope you can give me more advice. 4, equal law: "how can I contact you?" How can I get in touch with you? Method: how to connect with "equality," with Mobile you: "don't ring (when in shutdown, shutdown" and "for you)" and "listen", "do not go out to answer." as a result of business and other reasons can not be turned off can be changed to shock or by others to learn three escrow business etiquette: 1, improve the quality of the individual: education is reflected in the details, the details reflect the personal qualities; 2, is conducive to the communication business; 3, the maintenance of corporate image: individual representative business contacts in the whole.Business people's ability to work: business people's ability to work:1, business ability; 2. Communicative ability (a sustainable development ability, interpersonal relationship, attention and processing ability). Dual abilityRespect for the basic -- the basic concept of business etiquette, the three stage of respect based -- the basic concept of business etiquette"Example", palm upward show courtesy, respect, palm down to express rebuke 1, premise: understand the object of contact, minimum requirements, understand what it does not like;"In front of" women praise other women 2, the first level point: self-esteem, clothing, and other aspects of the speech and deportment reflects the way of getting along with people. "" women wear jewelry: accord with the identity, less is better; two not suitable to wear jewelry show: money, in social occasions to wear jewelry and jewelry show female charm (such as brooches, anklets); wear principle: homogeneous with color. "" women should dress in business occasions, should pay attention to the "five no": (1) do not wear black leather skirt, especially communication in foreign business; (2) the formal occasion not only broken leg; (3) do not wear socks (carry - spare socks) footwear (4) don't set, cannot wear casual shoes, wear a pair of shoes package (before exposed foot; toe after showing no heel) (5) no blank dress socks, otherwise known as the "three legs". ";" cases of occasion: men watch, women bags. Advanced occasions: men watch watches, women watch bags. Ordinary business occasions: men look at the waist, ordinary business occasions: male female head (waist, hair: not Hair Coloring, can no longer than the shoulder, hair, and hair not too formal age limit). 3, second levels - respect for three other people's attention: (1) accurate positioning of the object of communication: "case" foreign exchange: foreign guests gift packaging, packaging value accounted for three of the total value of the giftOne of the gifts, packaging should be 200 yuan, 100 yuan; to open slightly at and praise, do not look at the gifts face toface open, slightly and praised, sorry for each other; dining can not make 3 mistakes: no modification or finishing clothing in public; a drink, please drink toast to each other. Sorry don't drink not toast Jiacai; dinner can not sound. A dish without food; a meal; a noise. Of course, domestic business contacts have some differences. (2): "follow the rules" to accept the name card, pay attention to 2 points: no name card to tell There is an exchange of calls., "run out" or "no" (lie) (missing);The fourth, fifth stage is good at expressing fourth,"Patients" dress expression: don't hang out the male waist, should be put in the handbag; call the expression of MRS, object, lover; greeting language: eat? = nice, to, meet, you, you, are, sexy, and, beautiful = have you eaten? Don't hesitate to praise each other. Which seat is on the "double" limousine? The guests sat there, where is the booking (with guest host, if you insist); specifically, there are three seats, the standard to judge the different social situations, different interpersonal relationship, the car position different ": social occasions: the master drive wheel for the attendance of vice. Business occasions: full-time drivers, the right rear seat is (according to domestic traffic rules), deputy driver's seat to seat VIP (security suite; attendance attendance), for the driver behind the seat, the highest safety factor, the passenger seat for the back seat. Management syllogism: think of writing (rules) - > by written down to do) - - > to behave in accordance with written down to do (think of writing (rules), according to the written down to do (behave) - to do down business etiquette has two levels: something to do and not do something. The men weredressed as suits. Should follow the "three three":1, three principles: the body color of not more than three colors (color), color principle: the body color is not more than three colors (color); 2 and 31 laws: shoes, belts, briefcase three keep a black color, the best; and the 31 laws: shoes belt briefcase three of a color, black, 3 best; three taboos: left sleeve appliances; do not wear nylon socks, do not wear white socks; tie texture three taboo: choose, choose silk and wool, unless otherwise do not have a uniform matching, color with dark, short sleeved only the uniform shirt and tie a short sleeved shirt, jacket no tie.Three fashion tie: Men dimple Men 'Dimple, no tie clip (unless often waved VIP and wear uniforms and use a tie clip of civil servants), the arrow at the upper end of the lower tie belt buckle (generally not suit button the bottom button, the button just below the right suit in the belt buckle at this tie with lower end)Dress three elements: color, style and fabric dress suit three requirements: (monochrome, dark blue, grey, preferred selection after the election of black, black as long as for weddings and other ceremonies); single breasted wool.Sixth, formal meaning: improve personal quality, sixth, seventh forms of formal meaning: improve personal quality, improve corporate imageWho should ring off while the two parties are on the phone? Those with higher status (higher authorities) should first hang up and call the same level. Those with higher status (higherauthorities) should first hang up and call the same level. Six: workplace dress too bright, too messy, too much exposure, too short, too tight, too much perspective. Business address: no name ("Hello four,...... ") and alternative program (" 6 "), local name, address each other as brothers. "" courtesy service three elements: (1) received three times: welcome to have a sound a voice asked the sound to be sent; (2) civilization five sentence: greeting "hello" request, "please" and "thank you" thank, sorry words "sorry"? (3) three enthusiasm to: A. eye to eye to (watch parts: head and eyes; gaze angle: head, do not look up; fixation eye: fixation time should be in time to get along time 1/3); B. mouth to mouth to speak Mandarin (; distinguish between objects such as It differs from man to man., and pay a fine. Welcome to speak) port to C. to realize (to have a face to face; interacting with guests, such as the so-called hospital service with a smile; not inferior to Chinese, such as laughing when exposed above six teeth).Eighth and eighth, ninth communication skillsThe "business etiquette" is explained, business communication skills, is actually how to achieve maximum mutual contacts in business (bidirectional) communication effect, including three progressive aspects: (1) self orientation; (2) positioning of others; (3) to comply with the convention. Business persons basic workplace talk taboo "six talk": (1) no criticism of state and government; (2) not involved in secret;(3) does not involve the communication object's internal affairs; (4) don't talk behind the leadership, colleagues and peers, it is not without being disagreeable; (5) do not talk about the style is not high; (6) does not involve personalproblems, especially in international exchanges. The workplace communication "private five ask": first ask income (suffering from comparison), ask the second age (especially near retirement and white-collar), third regardless of marriage and family, fourth regardless of health status, fifth no personal experience (focusing on heroes do not ask the source, now).Tenth stage image designThe personal image of the business person represents the corporate image, product / service image, and even the image of the country and the nation. What is the "image" in business etiquette? That is, the impression and evaluation of the outside world. The elements of image: popularity and reputation. "The image is propaganda, the image is effective, the image is the image of service, is life, the image at all" personal image design pay attention to two aspects: (1) the most important personal image design is personal positioning. (2) the "first round effect" determines the key to good or bad image: in interpersonal relationships, especially in the initial contact, the first impression is the most important. Six elements of personal image: (1) instrument. The key is the head and hands: nose not too long, no smell, no foreign body; male hair not longer than 7 cm, do not attach the amount of side without ears, after less than. (2) expression. Three requirements: nature; friendship; benign interaction. (3) manners. Attention two points: civilized manners,If you do not dress up in public, behave yourself. (4) clothing. The most critical question is the choice of collocation in place: identity, harmony, beauty. (5) speech. Involves three points:down; choose the content; the use of polite language. (6) the way of getting along with people. As a comprehensive factor, there are three basic issues: honesty; law-abiding; to keep. "The basic requirements of business women" Makeup: makeup, makeup job posts; three basic considerations: (1) to the natural makeup makeup into, but there is no such as lip gloss, color, dress collocation should be considered, should be a natural transition eye shadow; (2) to beautify the makeup: solemn conservative, not for fashion that should be consistent with the conventional aesthetic standards; (3) the make-up to avoid people.Eleventh basic features of business etiquetteMicroscopically, business etiquette has three basic characteristics:1, normative standard practice refers to the way of getting along with people. Such as reception buffet etiquette ", repeatedly taking less" coffee spoon etiquette for basic need, can not take a spoon scoop "food" cases of the reception staff, guests will be introduced to the chairman and general manager of the company introduction: This is not the order of men and women, young and old, do not look at the positions they should first introduce. Master (guests preferred right) masters according to the position, you should first introduce the host guest (guests priority right) masters according to the position, according to the introduction, master jobtitle introduction should first introduce the master, introduced to the owner. Introduce to the host. 2, the object of "case" to guide staff accompanied the guests upstairs before and after the order: ifguests recognize if the guests know the way downstairs and out of doors, on the front position of respect for the guests; don't know the way, should be left in front of the guests. Enter and leave the door, up and down, front position for respect; guests do not recognize the road, it should be in front of the guests left. "" business dinner (dinner) should give priority to the question of food arrangements: the key is to understand what the guests can not eat, first ask what would you be? "National taboo: foreign affairs first ask" what would you avoid first ask what would you be? (2) the head of the animal foot; (3) pets (cats, dogs, exchanges in the note (1): foreigners diet Chinese animal offal; dove) (4) (5); rare animal; freshwater fish; (6) scaleless finless fish (snake, eel, loach, catfish). Religion: Islam, tobacco, wine, avoid the pig blood; Buddhism refers to the smell of meat with onions, garlic and chives. The local guest eats the ocean, the foreign guest eats the soil: (1) eats the characteristic; (2) eats the culture; (3) eats the environment. People in Europe and America love pasta, fried foods, sweet and sour foods, large chunks of meat or meat: appetizers before meals and desserts after meals. 3, technical "case" entertain guests to ask questions about drinks: closed inquiry should be used, "would you like to drink coffee or entertain guests to ask questions about drinks: closed inquiry should be adopted, would you like coffee or tea?"... "Rather than asking open-ended questions," what drinks do you need? "With" the company meeting, chairman and general manager of the rostrum seating arrangement has three basic principles: (1) higher than the front row; (2) Central than on both sides; (3) to the left of the administrative activities, to the right is international practice / business activities (about which seated between man about the audience and view independent).Lecture notes on business etiquette and public relations (Part 2)Twelfth, the scope of application - - business etiquette, twelfth, third applicable scope - Business EtiquetteThe level of operation and control level: some (active, high-end), not for (passive, in the end, more easily, such as the "6 forbidden"); "some cases" means the color and gloss color should be consistent, coordinated and underwear shirt or a series of cosmetics; choose the same brand as far as possible. The scope of application mainly includes three occasions, other occasions do not need to talk about business etiquette: 1, the first contact "example" interpersonal distance: from the enterprise environment to see the 3 main points of enterprise management situation;(1) no noise (walking, sound, loud noise, etc.) (2) dress code (from shoes to look at people, a house does not)Why sweep the world) (3) staff contact with guests when there is distance. Interpersonal distance; routine 4: (1) private distance (also called close distance, family, husband, lover): less than half a meter; (2) normal distance (also called communication distance): 0.5m - 1.5m; (3) etiquette distance (also called respect for elders, distance, superior) 1.5m 3.5m;(4) public distance (also called distance distance): 3.5m or above, public places and strangers to keep a distance of 2, the official exchanges in official business etiquette role: (1) draw a line as usual; (2) maintaining five aspects of the corporate image of the most worthy of attention: (1) thecelebration the ceremony; (2); (3) business conference; (4) business activities (negotiations); (5) business reception "cases": from the perspective of negotiation etiquette, the three key problems (1) negotiators dress; (2) negotiation strategy (such as the first quotation or after the quotation, high price or low price) (3); financial arrangements (such as seating) 3, foreign exchange "ten different wind, in the different customs, such as shaking hands only to hold the right hand, flowers do not send chrysanthemums, people will not love taboo pig pig like panda giftx man3A principle -- the basic principle of business etiquette -- the foothold of business etiquetteThe United States of Buji, proposed that not only see things not seen, emphasizes the importance of interpersonal relationship, interpersonal relationship should pay attention to three aspects: 3A, Professor Kim called it "said to respect and friendly contacts in three ways,":1 Accept accept each other as service industry "broad-minded toward others, the guest is always on the" three cases "when talking to: (1) don't interrupt others; (2) do not easily complement each other; (3) don't correct each other. Offend people are often not in principle on major issues issues of right and wrong embarrassing embarrassment, but. (/ network friend) 2 and Appreciate (1) attached to each other not to mention the disadvantages (2) is good at using the title: as the other administrative positions / titles should be called his office; miss, Mrs., Mr. Pan "; (3) remember each other, cannot remember even nod is not the wrong person. 3, Admire praise each other should be good at finding, and good at appreciating each other's strengths, pay attention to the main points: (1) seeking truth from facts; (2) know how to apply to each other, boast of the ideaFifteenth issueThe role of business etiquette: the role of business etiquette:The inner strong quality and external strong image are expressed in three aspects: 1. To improve personal quality, personal quality of business personnel is a kind of personal accomplishment and its performance. Such as not smoking, not in front of strangers in a public occasion before the sound. "4 principles" jewelry: prerequisite: in line with the identity (1) to advocate for good, not wearing, generally not more than three, each no more than two; (2) good collocation, such as wearing sleeveless dresses, gloves to go to senior high tube ring should be worn on the dinner. Gloves (except the bride); girls wear skirts to wear socks Anklet in Party, outside (recommended leg good or walking posture good girl was wearing Anklets) (3) homogeneous with color;; (4) the custom principle, such as jade pendant with men wear women wear Buddha Guanyin;a ring left ring; worn on the index finger, middle finger that want to get married with that have a love, wearing a ring finger said married, wear a small thumb thumb does not wear the ring that single. 2, help to establish a good interpersonal communication "example", the Secretary answered the phone to find the boss, the first to inform the other party to find the person is not, and then ask who is the other party, what's thematter?. "" call on others to make an appointment, and must obey when an advance to may affect the arrangement of others or ongoing matters. 3, the maintenance of personal and corporate image business etiquette is the most basic role is "mitigation effect": a monkey, a little less and less destructive encounter do not know,The safest way is to follow or imitate, with static braking. Such as the Western-style food banquet hostess is first order, the hostess seated other people to sit, the hostess said napkin party starts, the hostess picks up the knife and fork other people can eat, the hostess put the napkin on the table that the end of the party.Sixteenth issueBasic rules for business attireSpecification embodies four aspects: 1, in line with the identity: such as the summer, business personnel should wear formal suits; 2, good collocation; 3 comply with the Convention: such as tie clip parts, tie after Golden Point 0.618, down from about 2/3 position, 7 middle grain shirt fit in fourth - 5 buttons, 6 tablets in third - 4 shirt button, this suit can block the tie clip. 4, distinguish occasions, because of different occasions and dress different: Dress three occasions: (1) official occasions (work time): dignified, conservative, and choose uniforms, suits (head)Choose a suit or shirt / pants / skirt) dress three, cannot wear fashion and casual; (2) social situations (the work ofcommunication entertainment, main parties and balls and concerts, parties, call five): seeking fashion, fashion, dress choice (optional Chinese dress tunic, male female monochrome), ethnic clothing, cheongsam not in uniform; (3) casual occasions (personal work free time at home to rest, exercise, sightseeing, shopping) requirements of natural comfort, do not wear suits and uniforms. For example, the first piece of the dance asks its own girlfriend, and second pieces of music, to begin exchanging partners, such as "VIP", personality, dress, rules and fashion, led by VIPSeventeenth issueLanguage art, business language features: less speaking, more listening - more words, more listening - - language, art, business language features: less talk, more listening - more wordsAll, brake, brake, and all have to humble feeling1, the language should be formal standards,"" self introduction: different answer, show confidence and trust for each other, pay attention to three points: (1) first pass name card do, can understand each other, to deepen our impression and save time; (2) short, concise language; (3) complete content, divided into two types: the type of communication the type and entertainment business occasions for the introduction of a speaking acquaintance (including units, departments, positions and names of the four elements, the first time the future can be referred to by name, to avoidconfusion, misunderstanding)2, the language should be civilized, previously mentioned, "six, do not ask to be good at choosing topics: language to civilization," previously mentioned six, do not ask to be good at choosing topics: six, do not ask, be good at choosing topics(1) there is a gap of people together with the position, can consult him he is good at problem, using ") to fall together with the position, can consult him he is good at problem of common weakness, but fond of teaching others" should pay attention to their good and accurate positioning; (2) the elegant style of conversation) the elegant style of conversation, such as philosophy, geography, history, literature, architecture, and other public local customs and practices topics; (3) a relaxed topic) light topics, such as film and television, sports, fashion, cooking snacks, weather topic is two-way positioning, together to talk about the topic that each grade.Eighteenth issueTelephone etiquette, telephone image, composing elements, telephone etiquette, telephone image, composing elements1, the content of the conversation; 2, call time, such as generally do not choose the Monday morning on the phone, do not work 1-2 hours before the phone on Friday, not to cannot but not to disturb the personal time; 3, 4, official behavior; sexual problems, such as telephone, telephone records (record 4W1H:who, who is playing who hit it where, from which, when time,why how to, how to handle: Yes. Where is reported to the group, time, how, how to deal with,The signature of the record and the time of the record) the record of the record and the time of the recordNineteenth issueMeeting etiquette"Shake hands": with a little effort (2Kg power), pay attention to a few details:1, greetings, pay attention to three points: a low priority, for occasions only (female priority, greetings, pay attention to three points: low priority,In social situations rather than workplaces, greetings vary. Greetings: Administrative titles, technical titles, trade titles (nurses, teachers, etc.), fashion titles (Sir, madam). Especially in foreign affairs, foreign businessmen are more accustomed to Mr., miss, Fan Ju (Chang). Don't call Zhao Chu for short2. Introduce others and business presentations,The others should pay attention to two points: (1) who introduced as a referee: full-time reception staff, both sides should be our VIP acquaintances, the highest office; (2) the order was introduced in both the venerable (lower ranking after the position of the first high status to know), first introducedafter the guest host. To grasp the opportunity, should pay attention to two points: (1) the other interested or need each other free time; (2) Master measured: emphasize I have no people, I have gifted, gifted people I salute, 3 new Handshake: (1) before and after the order: you reach the top, the first high status hand; when guests arrive to master first hand, when guests leave the guests first hand. Taboo: shake hands with your left hand, shake hands can not wear sunglasses and hats, do not wear gloves (only women in social occasions wearing gauze gloves and men can shake hands), the first meeting of the opposite sex, do not hold handsTwentieth issueThe use of business cardsName card: self introduction, social networking card name card (content) on easy problems, namely "three no": do not alter; shall not provide more than two titles, can prepare a name card; do not provide personal contact. Name card making: (1) size (5.5cm * 9cm) (2): optional materials; recycled paper; (3) color: monochrome plain, light yellow and light blue, light gray; (4): VI, the enterprise can design the unit location diagram and landmark buildings, the main production company goods; (5): print font and style, there is a business contact can be printed in complex with Hong Kong, Chinese and best foreign double-sided printing, don't print that maxim. Name card is divided into three types: enterprise name card (name, address, telephone); personal name card is also called social name card (for a speaking acquaintance, only printed name); commercial name card (three three) three three: I belong:。