高星级酒店-销售英语术语词汇一稿通(1)
酒店管理__酒店专用术语和词汇
酒店专用术语（中英文）标 准 Standard：(1) Accommodation (住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如： Arrvial Date。
(7) Average Room Rate（平均房价）：指所有住房的平均价格，它是前台的一个常用术语。
即A.R.R.。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Comfirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
高星级酒店术语中英文对照（5篇范文）
高星级酒店术语中英文对照（5篇范文）第一篇：高星级酒店术语中英文对照RESERVATION DEPARTMENT GLOSSARYReservationistThe front office employee responsible for processing and 订房员maintaining all reservation recordsAdvanced depositThe receipt of money to be placed into a guest's account 预付定金prior to the guest's arrival at the hotel.AdvancedThe request for available space at some time in the near 预先预订 reservationfuture.ConfirmationSlipConfirmationReservationDay rateFull houseGuaranteedReservationNo showOverbookingOver stayRoom availabilityTurn alwaysUndercookingUnderalphabet groupIndependentmember.Traveler)StatisticsA collection of quantitative data assembled for analytical andinterpretive purposes.AmendmentChanges in guests details prior to get arrival.CancellationGuests decision of not coming after reservations has been Made.RECEPTION / CASHIER DEPARTMENT GLOSSARYAverage room rateThe average number of dollars collected for each room bed at a given hotel.Back of the houseThose areas and departments with which the guest is unlikely to come into direct contact during a normal periodof occupancy.Front of the houseThose areas and departments with which the guest is most likely to come into direct during a normal period ofoccupancy.OccupancyThat period of time during which a guest rents a room and is in residency.Transient guestA person away from home.Floor limitThe amount of outstanding charger the hotel will allow acredit card guest to near prior to receiving an authorization number from the credit card company.Home limitThe amount of money the guest is allowed to charge to an account by the hotel approach the guest seeking partial or full settlement of the outstanding account balance.Credit limitThe amount of money the guest is allowed to charge to an 家庭套价包价零星客统计更改取消平均房价住房率信用限额Account by the hotel approach the guest seeking partial or Full settlement of the outstanding account balance.in house guestAn individual client who had registered with the hotel and 住店宾客has not checked te ChargeA charge purchase that reaches the front desk for postingafter the has checked out.regale a late charge billing.night auditA specialized reification of accuracy and completeness on夜审a limited set of accounts.registrationroom rateRoom revenuerRoom typeskippersleeperWalkinCheckhouse guests showing eachguest's room numbers.Refers to registration activities that are performed in advanceof the actual registration of a guest by the hotel'sreservation and front desk staffs.The document dengue to capture revenant guest data at the timeof check-in.The nucleus of a computer system responsible forA、Controlling all processB、Completing All arithmetic and logical operationsC、Interfacing with all other system components.An arrangement of hotel data procedures dengue to improve improve the handing and flow of information and登记房价房类逃单散客宾客名单提前登记登记表System)documentation.Adjacent roomsRefers to two hotel rooms that have a common wall, they相邻房are simply side by side.(Adjoining rooms)Adjacent rooms that have an inside connecting doorway.相连房 connecting roomsonorderA room that is not saleable because it is under repairer，坏房decoration or renovationAvailableA room that is ready to be assigned to the next guest可用房OccupiedA room that is currently rented to a hotel guest住人房Guest accountThe record of a guest's financial transactions with the hotel.客帐Checkin timeThe earnest time of day the hotel will allow its guests tobegin registration.On-lineThe operating mode of a computer peripheral device which Is directly interacting or connected to the centralProcessing unit of the system(i.e.direct communicationwith the computer.)City ledgerA collection of city or nonguest , receivable account balance街帐(i.e.lots all account receivables coed to the hotelroom count room count and message sheet room inspection report room keyroom occupancy rate room rate card room service rooming list rubbish客房占用数客房情况交班表客房检查报告（设备，清洁等）房间钥匙客房占用率，客房出租率房价卡客房送餐服务住房名单（团休旅客）垃圾，废物第二篇：常用术语中英文对照十、常用术语中英文对照人生规划Life planning自我介绍Self-introduction 目标Target孔子Confucius《论语》The Analects of Confucius 修身养性cultivate one's moral character 儒家思想Confucianism诗歌Poem赏析Appreciation阅读理解Reading comprehension 意境Artistic conception意象Imagery情感Emotion朗诵Recite策划Consultant情景模拟Scenario simulation 记忆Memory贝多芬Beethoven命运交响曲Symphony of Destiny 古典音乐Classical music 莫扎特Mozart费加罗的婚礼The Marriage of Figaro 萧伯纳George Bernard Shaw 戏剧Drama理想主义Idealism人道精神Humanity反抗性Resistance辩论Debate演讲Speech主题Theme财富Wealth品格Character《红楼梦》Dream in Red Mansions 叶芝Yeats当你老了 when you are old 情景Scene道家Taoism无为而治Taoist Actionless Governance 消极避世Indifference 散文Prose小说Novel文学性Literary语言Language修辞Rhetoric敬畏生命Reverence for Life 抉择Choice普通话Mandarin个人简历Resume招聘求职Recruitment 求职信Cover letter自荐书Written submissions 岗位Post市场营销Marketing物流Logistics食品检测Food testing 高分子Macromolecule就业形势Employment situation 毕业论文Thesis摘要Abstract关键词Keyword答辩defense第三篇：会计相关术语中英文对照会计术语表►AICPA: American Institute of Certified Public Accountants 美国注册会计师协会►APB: Accounting Principles Board会计原则委员会►ASB: Auditing Standards Board(AICPA)(美国注册会计师协会)审计准则委员会►ARSC: Accounting and Review Services Committee(AICPA)(美国注册会计师协会)会计与复核服务委员会►ASC: Accounting Standards Codification会计准则汇编►ASU: Accounting Standards Update会计准则更新►CA: Chartered Accountant特许会计师►CAQ: Center for Audit Quality审计质量中心►CICA: Canadian Institute of Chartered Accountants加拿大特许会计师协会►CSEC: Consulting Services Executive Committee(AICPA)(美国注册会计师协会)咨询服务执行委员会►EITF: Emerging Issues Task Force(FASB)(美国财务会计准则委员会)紧急事务委员会►FAF: Financial Accounting Foundation财务会计基金会►FASB: Financial Accounting Standards Board美国财务会计准则委员会►FCA: Fellow of the Institute of Chartered Accountants特许会计师公众成员►FinREC: Financial Reporting Executive Committee财务报告执行委员会►FSP: FASB Staff Position(FASB)(美国财务会计准则委员会)工作人员立场公告►GAAP(US): Generally Accepted Accounting Principles（美国）一般公认会计原则►GAAS: Generally Accepted Auditing Standards一般公认审计准则►IAASB: International Auditing and Assurance Standards Board(IFAC)国际审计与可信性保证准则理事会(国际会计师联合会) ►IAESB: International Accounting Education Standards Board(IFAC)(国际会计师联合会)国际会计教育准则理事会►IASB: International Accounting Standards Board国际会计准则委员会►IAS: International Accounting Standards国际会计准则►IESBA: International Ethics Standards Board for Accountants(IFAC)(国际会计师联合会)国际会计师职业道德准则理事会►IFAC: International Federation of Accountants国际会计师联合会►IFRIC: International Financial Reporting Interpretations Committee(IASB)(国际会计准则委员会)国际财务报告解释委员会►IOSCO: International Organization of Securities Commissions国际公共部门会计准则►IPSAS: International Public Sector Accounting Standards国际公共部门会计准则►IPSASB: International Public Sector Accounting Standards Board(IFAC)(国际会计师联合会)国际公共部门会计准则理事会►PCAOB: Public Company Accounting Oversight Board公众公司会计监督委员会►PPEC: Public Practice Executive Committee(CAQ)(审计质量中心)公共实践执行委员会►SAB: Staff Accounting Bulletins(SEC)(美国证监会)首会办会计公告►SEC(US): Securities and Exchange Commission美国证监会►SEC Regulations Committee(SEC)(美国证监会)监管委员会►SFAS: Statement of Financial Accounting Standards财务会计准则公告►SIC: Standing Interpretations Committee(IASB)(国际会计准则委员会)常设解释委员会►SOP: Statements of Position(AICPA)(美国注册会计师协会)立场公告►SME: Small and Medium Sized Entities(IASB)(国际会计准则委员会)中小企业►TPA: Technical Practice Aids(AICPA)(美国注册会计师协会)技术实务支持体系/技术实务指引►VRG(US): Valuation Resource Group(FASB)（美国财务会计准则委员会）估值资源小组第四篇：篮球术语中英文对照A: Agent 经纪人。
星级酒店专用术语一览表优选资料酒店管理优选范文
标准S t a n d a r d：(1) Accommodation (住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如：Arrvial Date。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Comfirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
(16)Credit Card (信用卡)：指由银行签发的一种可以作为交易的卡片，代替现金支付的凭证。
(17)Expected Departure Date(预离日期):指客人预计离店的日期。
酒店专用术语(中英文)
(1) Accommodation (住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如： Arrvial Date。
(7) Average Room Rate（平均房价）：指所有住房的平均价格，它是前台的一个常用术语。
即A.R.R.。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Comfirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
(16)Credit Card (信用卡)：指由银行签发的一种可以作为交易的卡片，代替现金支付的凭证。
高星级酒店-销售英语术语词汇一稿通
Cancellation
The cancellation of a reservation made previously.
English terminology for room service
Room Service
The delivery of food, beverages, and other services to guests in their rooms.
Housekeeping
The regular cleaning and maintenance of guest rooms and common areas.
Laundry Service
The service of cleaning and returning guest's laundry.
Information and Assistance
Front desk staff should be able to provide guests with information about the hotel, its facilities, and local attractions. They should also be able to assist guests with any requests or problems they may have.
Breakfast
Lunch
The meal served in the morning at the hotel.
The meal served in the afternoon at the hotel.
Dinner
Buffet
The meal served in the evening at the hotel.
酒店专业术语中英文对照
酒店专业术语中英文对照(1) Accommodation (住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如：Arrvial Date。
(7) Average Daily Room Rate（平均房价）：指所有住房的平均价格，它是前台的一个常用术语。
即ADR.。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Confirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
(16)Credit Card (信用卡)：指由银行签发的一种可以作为交易的卡片，代替现金支付的凭证。
酒店行业英文专业术语
酒店行业英文专业术语1. Accommodation - 住宿，提供的给予睡觉休息的场所。
2. Adjoining Room –相邻房间3.Advanced Deposit –订金，客人为了预定房间而提前支付给酒店一笔直按金。
4. Amenities - 设施5.Cancellation - 客人取消订房6. Banquet - 宴会7.Advance Payment - 预付金/押金，按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式。
8. Bed and breakfast (B&B) - 早餐及住宿9. Bellboy - 行李员10. Booking - 预订11. Buffet - 自助餐12. Check-in - 办理入住手续13. Check-out - 办理退房手续14. Complimentary - 提供给某个客人的不需要收费的房间15. Concierge - 礼宾员16. Conference room - 会议室17. Customer service - 客户服务18. Deluxe - 高级豪华19. Double room - 双人间20. Doorman - 酒店门童21. Executive suite - 行政套房22. Front desk - 前台23. Full board - 全包24. Housekeeping - 客房服务25. Guest - 客人26. Gym - 健身房27. Hospitality - 款待28. Hostel - 青年旅社29. Hotelier - 酒店业者30. Housekeeper - 客房服务员31. In-room dining - 客房送餐32. Key card - 门卡33. Laundry - 洗衣房34. Linen - 床品35. Lobby - 大堂36. Mini-bar - 迷你酒吧37. Maid - 女仆38. Meeting room - 会议室39. No-show - 未到者40. Occupancy - 入住率41. Online booking - 网上预订42. Package - 套餐43. Porter - 行李搬运工44. Rate - 房价45. Receptionist - 前台接待员46. Reservation - 预订47. Restaurant - 餐厅48. Room service - 客房服务49. Suite - 套房50. Tip - 小费51. Valet parking - 代客泊车52. All-inclusive - 一切包括53. Arrivals - 到达/到店54. Average Room Rate - 平均房价55. Attractions - 景点56. Boutique hotel - 精品酒店57. Business center - 商务中心58. Concierge desk - 礼宾台59. Departures - 离开60. Destination - 目的地61. Front office - 前台办公室62. Full-service hotel - 全服务酒店63. Group booking - 团队预订64. Hospitality industry - 酒店业65. Housekeeping supervisor - 客房部主管66. Inn - 小旅馆67. Late check-out - 延迟退房68. Lounge - 休息室69. Loyalty program - 忠诚度计划70. Luxury hotel - 豪华酒店71. Meeting planner - 会议策划者72. Motel - 汽车旅馆73. Night audit - 夜审74. Occupancy rate - 入住率75. Online travel agency (OTA) - 网络旅行社76. Overbooking - 超售77. Pillow menu - 枕头菜单78. Reception - 接待处79. Resort - 度假村80. Revenue management - 收益管理81. Room rate - 房价82. Sales manager - 销售经理83. Self-catering - 自助式84. Single room - 单人间85. Spa - 水疗中心86. Staff - 员工87. Standard room - 标准间88. Staycation - 居家度假89. Turndown service - 晚间整理服务90. Upsell - 升级销售91. Vacation rental - 度假租赁92. Wi-Fi - 无线上网93. Butler - 男管家94. Conference center - 会议中心95. Reservation agent - 预订代理人96. Front-of-house - 前台部门97. Revenue per available room (RevPAR) - 每间可用客房收入98. Housekeeping cart - 打扫房间的推车99. Room occupancy - 房间占用率100. Reservations manager - 预订经理101. Concierge services - 门房服务102. Housekeeping department - 客房部门103. Room inventory - 房型库存104. Room service attendant - 客房服务员105. Guest satisfaction - 客人满意度106. Hospitality management - 酒店管理。
酒店专用术语
酒店专用术语（中英文）标准 Standard：(1) Accommodation (住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如： Arrival Date。
(7) Average Room Rate（平均房价）：指所有住房的平均价格，它是前台的一个常用术语。
即A.R.R.。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Confirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
高星级酒店术语中英文对照
RESERVATION DEPARTMENT GLOSSARYReservationist The front office employee responsible for processing and 订房员maintaining all reservation recordsAdvanced deposit The receipt of money to be placed into a guest's account 预付定金prior to the guest's arrival at the hotel.Advanced The request for available space at some time in the near 预先预订reservation future.Confirmation The communication of an acceptance of a reservation 确认预订信Slip request from the hotel to the guestConfirmation A reservation requests that is confirmed by phone or mail 确认预订Reservation prior to a guest's arrival at the hotel.Day rate A room rate for less than an overnight accommodation. 日租Full house The achievement of a handmade percent occupancy in 爆满hotel guest room utilization.Guaranteed A reservation arrangement in which the hotel is guaranteed 保证预订Reservation the room ate whether or not the guest arriver.No show A guest who makes a reservation and then neither cancel 预订未来or registers with the hotel (Represents lost revenues to thehotel ).Overbooking The practice of committing more guests rooms than are 超额预订available as a budge against no-shows.Over stay A guest that stays beyond the original date of departure. 延期入住Room availability Describer the availability of recent rooms at some time inthe future.Turn always The number of persons denied accommodations at the 未来房间供Hotel. 应情况Undercooking An erroneous belief that all the hotel's rooms are sold 背过脸when in reality they are not.Under - stay A guest who checks out of the hotel's at a time prior to 未能爆满Their original departure date .Guest history file A record of guests that have stayed at the hotel. Maybe at 提早离店simple a collection of checked all registration cards or assophisticated at an electronic computer memory file.V oucher A support document used to transmit date from one point 客史to another .Walking the guest The refusal of a guest with a reservation due to an error in 凭单planing by the hotel.Blocked A room or group of rooms is taken out of available for an 占房an liupated commitment .GCR (Guaranteed A reduced rate guaranteed ( offered ) to a company.company rate )Complimentary A room provided at a zero rate , ( or a means of promoting 免费rate busses )Group rate A special discounted hotel room rate offered to groups a an 团队价incentive to attract larger assume blager of people or to selllarger blocks of rooms .Family plan A special discounted room rate offered to families, normally 家庭套价applied when children and parents stay in a separate room.Package plan A room rate that includes or is included iwa apace 包价combination of activities and events .FIT (Free A guest that want to the hotel as a non - alphabet group 零星客Independent member .Traveler )Statistics A collection of quantitative data assembled for analytical and 统计interpretive purposes .Amendment Changes in guests details prior to get arrival . 更改Cancellation Guests decision of not coming after reservations has been 取消Made .RECEPTION / CASHIER DEPARTMENT GLOSSARYAverage room rate The average number of dollars collected for each room bed 平均房价at a given hotel .Back of the house Those areas and departments with which the guest is unlikelyto come into direct contact during a normal periodof occupancy .Front of the house Those areas and departments with which the guest is mostlikely to come into direct during a normal period ofoccupancy .Occupancy That period of time during which a guest rents a room and 住房率is in residency .Transient guest A person away from home .Floor limit The amount of outstanding charger the hotel will allow acredit card guest to near prior to receiving an authorizationnumber from the credit card company .Home limit The amount of money the guest is allowed to charge to anaccount by the hotel approach the guest seeking partial orfull settlement of the outstanding account balance .Credit limit The amount of money the guest is allowed to charge to an 信用限额Account by the hotel approach the guest seeking partial orFull settlement of the outstanding account balance .in house guest An individual client who had registered with the hotel and 住店宾客has not checked out .Late Charge A charge purchase that reaches the front desk for postingafter the has checked out . regale a late charge billing .night audit A specialized reification of accuracy and completeness on 夜审a limited set of accounts .registration The completion of the check-in procedure , which captures 登记guest data and room requirements .room rate The prior charged for the use of a hotel's guestrooms. 房价Room revenuer The amount of dollars derived from the sale of room's fotSome given accounting period .Room type Hotel guestrooms are grouped by the number and kings of 房类beds they contain .skipper A hotel guest who leaves the hotel without paying and 逃单without checking out .sleeper A room that appears to be occupied , although it is vacant ,due to an error in room status reporting at the desk .Walk - in A guest who comes to the hotel without a reservation 散客Check - in The procedure involving registration of guest, on arrival, atthe front desk of the hotel . A prosaic guest cycle ofactivity .Check - out The procedure preceding the guest's departure from thehotel. The guest's account is brought to a zero balance,room keys are returned , A post sale guest cycle activity .Guest list An alphabetical listing of all in - house guests showing each 宾客名单guest's room numbers.Pre-register Refers to registration activities that are performed in advance 提前登记of the actual registration of a guest by the hotel'sreservation and front desk staffs.Registration Card The document dengue to capture revenant guest data at the time 登记表of check-in.CRT (Control The nucleus of a computer system responsible forProcessing unit A、Controlling all processB、Completing All arithmetic and logical operationsC、Interfacing with all other system components.HIS (Hotel An arrangement of hotel data procedures dengue to improveInformation improve the handing and flow of information andSystem) documentation .Adjacent rooms Refers to two hotel rooms that have a common wall, they 相邻房are simply side by side .(Adjoining rooms) Adjacent rooms that have an inside connecting doorway . 相连房connecting roomson - chang A room that is in the process of being prepared for sale to anew incoming guestout-of - order A room that is not saleable because it is under repairer, 坏房decoration or renovationAvailable A room that is ready to be assigned to the next guest 可用房Occupied A room that is currently rented to a hotel guest 住人房Guest account The record of a guest's financial transactions with the hotel. 客帐Check - out time A specified time when the previous day's room rate 结帐时间express a new day's rate goes into effect.Home count The number of registered guests in the hotel.Check - in time The earnest time of day the hotel will allow its guests tobegin registration.On - line The operating mode of a computer peripheral device whichIs directly interacting or connected to the centralProcessing unit of the system ( i. e. direct communicationwith the computer. )City ledger A collection of city or nonguest , receivable account balance 街帐( i. e. lots all account receivables coed to the hotelroom count 客房占用数room count and message sheet 客房情况交班表room inspection report 客房检查报告（设备，清洁等）room key 房间钥匙room occupancy rate 客房占用率，客房出租率room rate card 房价卡room service 客房送餐服务rooming list 住房名单（团休旅客）rubbish 垃圾，废物。
高星级酒店术语中英文对照
高星级酒店术语中英文对照RESERV ATION DEPARTMENT GLOSSARYReservationist The front office employee responsible for processing and 订房员maintaining all reservation recordsAdvanced deposit The receipt of money to be placed into a guest's account 预付定金prior to the guest's arrival at the hotel.Advanced The request for available space at some time in the near 预先预订reservation future.Confirmation The communication of an acceptance of a reservation 确认预订信Slip request from the hotel to the guest Confirmation A reservation requests that is confirmed by phone or mail 确认预订Reservation prior to a guest's arrival at the hotel.Day rate A room rate for less than an overnight accommodation. 日租Full house The achievement of a handmade percent occupancy in 爆满hotel guest room utilization.Guaranteed A reservation arrangement in which the hotel is guaranteed 保证预订Reservation the room ate whether or not the guest arriver.No show A guest who makes a reservation and then neither cancel 预订未来or registers with the hotel (Represents lost revenues to the hotel ).Overbooking The practice of committing more guests roomsthan are 超额预订available as a budge against no-shows.Over stay A guest that stays beyond the original date of departure. 延期入住Room availability Describer the availability of recent rooms at some time inthe future.Turn always The number of persons denied accommodations at the 未来房间供Hotel. 应情况Undercooking An erroneous belief that all the hotel's rooms are sold 背过脸when in reality they are not.Under - stay A guest who checks out of the hotel's at a time prior to 未能爆满Their original departure date .Guest history file A record of guests that have stayed at the hotel. Maybe at 提早离店simple a collection of checked all registration cards or assophisticated at an electronic computer memory file.V oucher A support document used to transmit date from one point 客史to another .Walking the guest The refusal of a guest with a reservation due to an error in 凭单planing by the hotel.Blocked A room or group of rooms is taken out of available for an 占房an liupated commitment .GCR (Guaranteed A reduced rate guaranteed ( offered ) to a company.company rate )Complimentary A room provided at a zero rate , ( or a means of promoting 免费rate busses )Group rate A special discounted hotel room rate offered to groups a an 团队价incentive to attract larger assume blager of people or to sell larger blocks of rooms .Family plan A special discounted room rate offered to families, normally 家庭套价applied when children and parents stay in a separate room.Package plan A room rate that includes or is included iwa apace 包价combination of activities and events .FIT (Free A guest that want to the hotel as a non - alphabet group 零星客Independent member .Traveler )Statistics A collection of quantitative data assembled for analytical and 统计interpretive purposes .Amendment Changes in guests details prior to get arrival . 更改Cancellation Guests decision of not coming after reservations has been 取消RECEPTION / CASHIER DEPARTMENT GLOSSARYAverage room rate The average number of dollars collected for each room bed 平均房价at a given hotel .Back of the house Those areas and departments with which the guest is unlikelyto come into direct contact during a normal periodof occupancy .Front of the house Those areas and departments with whichthe guest is mostlikely to come into direct during a normal period ofoccupancy .Occupancy That period of time during which a guest rents a room and 住房率is in residency .Transient guest A person away from home .Floor limit The amount of outstanding charger the hotel will allow acredit card guest to near prior to receiving an authorization number from the credit card company .Home limit The amount of money the guest is allowed to charge to anaccount by the hotel approach the guest seeking partial or full settlement of the outstanding account balance .Account by the hotel approach the guest seeking partial or Full settlement of the outstanding account balance .in house guest An individual client who had registered with the hotel and 住店宾客has not checked out .Late Charge A charge purchase that reaches the front desk for postingafter the has checked out . regale a late charge billing .night audit A specialized reification of accuracy and completeness on 夜审a limited set of accounts .registration The completion of the check-in procedure , which captures 登记guest data and room requirements .room rate The prior charged for the use of a hotel's guestrooms. 房价Room revenuer The amount of dollars derivedfrom the sale of room's fotSome given accounting period .Room type Hotel guestrooms are grouped by the number and kings of 房类beds they contain .skipper A hotel guest who leaves the hotel without paying and 逃单without checking out .sleeper A room that appears to be occupied , although it is vacant ,due to an error in room status reporting at the desk .Walk - in A guest who comes to the hotel without a reservation 散客Check - in The procedure involving registration of guest, on arrival, atthe front desk of the hotel . A prosaic guest cycle ofactivity .Check - out The procedure preceding the guest's departure from thehotel. The guest's account is brought to a zero balance,room keys are returned , A post sale guest cycle activity .Guest list An alphabetical listing of all in - house guests showing each 宾客名单guest's room numbers.Pre-register Refers to registration activities that are performed in advance 提前登记of the actual registration of a guest by the hotel'sreservation and front desk staffs.Registration Card The document dengue to capture revenant guest data at the time 登记表of check-in.CRT (Control The nucleus of a computer system responsible forProcessing unit A、Controlling all processB、Completing All arithmetic and logical operationsC、Interfacing with all other system components.HIS (Hotel An arrangement of hotel data procedures dengue to improveInformation improve the handing and flow of information andSystem) documentation .Adjacent rooms Refers to two hotel rooms that have a common wall, they 相邻房are simply side by side .(Adjoining rooms) Adjacent rooms that have an inside connecting doorway . 相连房connecting roomson - chang A room that is in the process of being prepared for sale to anew incoming guestout-of - order A room that is not saleable because it is under repairer, 坏房decoration or renovationAvailable A room that is ready to be assigned to the next guest 可用房Occupied A room that is currently rented to a hotel guest 住人房Guest account The record of a guest's financial transactions with the hotel. 客帐Check - out time A specified time when the previous day's room rate 结帐时间express a new day's rate goes into effect.Home count The number of registered guests in the hotel.Check - in time The earnest time of day the hotel will allowits guests tobegin registration.On - line The operating mode of a computer peripheral device whichIs directly interacting or connected to the centralProcessing unit of the system ( i. e. direct communicationwith the computer. )City ledger A collection of city or nonguest , receivable account balance 街帐( i. e. lots all account receivables coed to the hotelNO ENGLISH CHIESE1(A)ability to pay 支付能力2 aboard 上般（车），登机3 absenteeism 旷工4 accent 口音5 accident insurance 事故保险6 accommodation 住宿7 account balance 帐户结余8 account receivable 应收账（款）9 acquaintance 相识，认识的人10 addition 附加11 address book 通讯录12 adjoining room 邻室13 adjustment of prices 价格调整14 advance deposit 预订金15 afternoon tea 午后茶点16 after---season 淡季17 air conditioner 空调器，冷气机18 air pollution 空气污染19 airline hotel 航空公司所属饭店20 airport 机场21 apartment hotel 公寓旅馆22 apologize 抱歉23 applicant 申请人24 assignment 转让25 average room rate 平均房价1(B)baby—sitting 照看婴儿2 back bar 饮料柜3 back brush 擦背刷4 background music （旅馆，餐厅，酒吧）背景音乐5 baggage 行李6 baggage check 行李单7 balance 结存8 banquet room 宴会厅9 barber 理发师，美发师10 bath foam 浴液11 bath robe 浴衣，睡衣12 bath rug 浴垫13 bath salt 浴用盐14 bath soap 浴皂15 bath slipper 洗澡用拖鞋16 bath stopper 浴缸塞子17 bath towel 浴巾18 bath tub 浴缸19 bathing box 更衣室20 bathroom scales 浴室磅秤21 beds frame 床架22 bedside lamp 床头灯23 bedside rug 床头踏脚地毯24 bedside table 床头灯25 bedspread 床罩26 beeper 微型对讲机27 billiard 弹子房，台球28 boiled water 白开水29 bowl game 玩保龄球30 buying habits 购买惯习31 buying power 购买力1( C)camera 照相机2 cancellation 取消（预订，旅行）3 candy 糖果4 cash 现金5 cashier 出纳员6 certification 证件7 change 零钱，兑换零钱，兑换8 check in 住房登记，乘机登记9 check out 办理退房手续10 cheers 干杯11 Christmas day 圣诞节12 citizen 公民，国民13 city guide 城市导游手册14 city ledger 非住宿客人应收款分类帐15 climate 气候16 closed dates 预订截止日期17 club 俱乐部18 coffee machine 咖啡机19 commission 佣金，手续费20 conference room 会议室21 contract 合同，契约22 convenience 方便，便利23 conversion rate 汇价，兑换率24 copying machine 复印机25 courtesy 礼貌26 credit card 信用卡27 cultural background （旅游者）文化背景28 currency 货币29 customs 海关1(D)daily report 日报2 data 数据，资料3 date of arrival 抵达日期4 debit 借方5 deluxe （旅馆）豪化级6 department store 百货商店7 deposit 储蓄，预订金，抻金8 depreciation 折旧，贬值9 Diner’s Club大来卡10 diplomatic passport 外交护照11 discount 减价，折扣12 display cards 展示卡13 domestic flight 国内航班14 door evacuation notice 门后疏散图示1(E) EAP(each additional person) 每增加一人2 eat out 在外用餐3 earning 收入4 Easter （耶稣）复洛节5 EC—Eurocard 欧洲银行信用卡6 E/D card 入/出境登记卡7 EE(extra earnings) 额外收入8 EFF(effective on) 继续有效9 EFTS(Electronic Fund Transfer信贷卡转帐系统System)10 EHC(European Hotel Corporations欧洲旅馆服务有限公司Service Ltd.)11 EHMA(Euro Travelers Cheque欧洲旅馆经理协会International12 EITC(Euro Travelers Cheque欧洲旅馆者支票国际（西德一家商业银行）International)13 electric clippers 电推子14 electric coffeemaker 电煮咖啡器15 electric cooker 电炉16 electric grinder 电磨机17 electric heater 电热器18 electric juicer 电榨汁机19 electric ranger 电灶20 electric stove 电炉21 electric typewriter 电动打字机22 electric razor 电刮胡刀23 electrician 电工24 electronic data processing system 电子帐目记录25 electronic funds transfer system 信贷卡电子转帐系统26 electronic mail 电话传递信息27 elevator microphone 升降式话筒28 elevator shaft 电梯井29 embarkation card 登机牌30 embarkation point 上船地点31 emergency call 紧急电话32 emergency exit 紧急出口33 Emergency Refund （美运通公司提供的用旅行支票）紧急兑换现金34 emptying wastebasket 倒废纸篓35 en pension 美国式房价（包括住宿费与一日三餐）36 encasement of travelers cheques 旅游支票兑换现金37 end table 桌几38 endorsement 在客票（或票据）上签字39 engaged （电话）占线40 English breakfast 英国式早餐41 English mustard 英国芥末42 English service 英国式餐食服务43 enrollment 登记注册44 enter without knocking 不敲门进房间45 entertainment center 娱乐中心46 entertainment tax 娱乐税47 entrance foyer （旅馆）门厅，大堂48 entry permit 入境许可证49 envelope 信封50 envelope airmail 航空信封51 envelope local 普通信封152 EP (European Plan) 欧洲式房价（只限住宿费）53 epiphany 主显节（1月6日纪念耶稣显灵的日子）54 EPMT (equipment) 设备55 Eq (equipment) （航空缩写）飞机型号56 equivalent exchange 等价交换57 eradicator ink 修正液58 escalator 自动电梯，自动步道59 escape period 回程日期60 escort 陪同61 escorted group tour 有陪同的团体旅游62 escorts’ pass旅行团领队免票证63 escrow account 第三者保留的契据帐64 espresso machine 压气咖啡器65 established rate 确定的价格66 ETA (estimated time of arrival) （航空飞行）预计到达时间67 ETD (estimated time of departure) （航空旅行）预计起飞时间68 ethnic agency 专事少数民族或宗教人员旅游的旅行社69 ethnic group 种族风俗旅游团70 ethnic restaurant 民族风味餐厅（馆）71 ethnic tourism 民族风俗旅游72 Eurail group 欧洲（14国）包租列车旅游团73 Eurail Pass 欧洲（14国）火车旅游团领队免票证74 Eurail tariff 欧洲（14国）包租列车旅游票价75 Euro Traveler’s Cheque欧洲旅游者支票国际（西德一家商业银行）International76 Eurocard 欧洲信用卡（公司）77 Eurodollar 欧洲美元78 Europacar Tours 欧洲火车旅游公司79 European dishes 西餐80 European hotel Corporations Services欧洲旅馆服务有限公司Ltd.81 European Hotel Managers Association 欧洲旅馆经理协会82 European Leisure and Recreation欧洲闲暇娱乐协会Association83 European Plan 欧洲式房价（仅限住宿费）84 European Plan hotel 欧洲芪计价旅馆85 evening by candlelight 蜡烛晚会86 evening concert 音乐晚会87 evening dance 跳舞晚会，舞会88 evening entertainment 娱乐晚会89 evening party 晚会90 evening performance 文艺晚会91 event （文化，体育，艺术等）活动92 EX(Excursion Fare) 游览票价93 examination of luggage 行李检查94 excessive charge 高价95 excessive price 高价96 exchange 前厅服务台每日交给财务部门的现金收入中退回其正常营业所需现金额97 exchange control 外汇管制98 exchange market 比价损失99 exchange order （航空公司向其代理人签发的）开票许可证：（航空公司，旅行社发给旅游者的）付款凭证100 exchange quota 外汇限额101 exchange rate 货币兑换率102 exchange rate quotation 外汇牌价103 exchange voucher 换汇单据104 excise room 健身房（旅馆内附设供客人健身活动的房间）105 excursion boat 游览船106 excursion program 游览项目，游览日程107 executive assistant manager 执行助理经理108 executive chef 主厨，厨师长109 executive housekeeper 客房部主管120 expendable supplies （旅馆）消耗性用品121 expenditure account 开去帐号（户）122 expiration 期满123 expire date of/C 信用证有效期124 exposure 客房面对开阔的方向125 express dry cleaning 快件干洗126 express service （洗衣）快件127 express service charge 快件收费128 external call 外部电话129 extinguisher 灭火器130 extra bed （客房里）加床131 extra charge 加收费用131 extra charge for service 服务附加费131 extra meal 不包括在美国式房价中的用餐132 extra shift 加班133 extra—courteous service 额外礼貌服务费134 extraordinary cost 特别费用135 extension 包价外需另付款的旅游活动136 extension of stay 延长停留日期137 extra---bed(s) charge 加床费138 electric roaster 电烤器具1(F)F＄B daily linen requisition 日常餐饮布件申领单2 F§B(food and beverage) 食品饮料3 fabricated foods 组合食品4 face cloth 面巾5 face towel 面巾6 face tub 面盆7 family name 姓8 faucet （主美）水龙头9 fare basis 票价计算基础10 fare calculation box 机票计价栏11 fare calculation ladder （机票上）票价计算栏12 fare code identifier 航空票价识别代号13 fare, constructed 正常票价14 fare reduction 减价15 fare, specified 特种票价16 farm out （旅馆因超预订）将客人送至其他旅馆17 fast food 快餐18 Father Christmas 圣诞老人19 Father’s Day（美国）父亲节20 faucet 水龙头21 favorable terms 有利条件，优惠条件22 FB(full breakfast) 完全早餐23 FCLTY(facility) 设备，设施24 FCU(foreign currency unit) 外汇券25 feeder-service aircraft 接送客人飞机26 fellow 伙计，小伙子27 festival 节日28 FFR(French France) 法国法郎29 fiestas 宗教纪念日，圣徒纪念日，假日30 file clerk （前厅服务台）管理客人住房登记表的人员31 final consumer price 最后消费价格32 financial statement 财务报表，决算表33 finger bowl 洗手盆34 fire escape 太平梯，避火梯35 fire exit （旅馆）火警出口36 fire extinguisher 灭火器37 fire fighting service 救火设备38 fire hydrant 消防栓39 fire insurance 火灾保险40 fire precaution 紧急出口41 fire prevention 防火设备42 fireproof bed 防火床43 firm-works 烟火45 firming （航运公司对旅客预订的）确认46 first aid 急救47 first aid kit 急救物品，急救箱48 fitness center 健身中心49 five-o’clock tea（下午）五时茶点50 fixed price contract （旅馆租借）固定价格合同51 fixed room charge 固定房价52 flash bulb 闪光灯泡53 floor cloth 擦地板拭布54 floor housekeeper 楼层客房服务员（管理员）55 floor key 通用一层楼客房的万能钥匙56 floor polisher 地面磨光机57 floor price 最低价格，最低限价58 floor staff 楼层人员59 floor staff 楼层监工60 floor supervisor check list 楼层领班工作表61 floor waiter 楼层（餐饮）服务员62 flush pipe （厕所）冲水管63 flushing lever 冲洗手把64 foam 浴油65 foam-rubber mat （浴室内）泡沫橡皮垫66 F,O,C,(free of charge) 免费67 folio 登记客人应收款的帐页68 fold-away bed 折叠床69 food and beverage controller 餐饮管理员，餐饮监督员70 food and beverage department 餐饮部71 food and beverage profit 餐饮管理72 food and beverage manager 餐饮部经理73 food and beverage profit 餐饮利润74 food and beverage purchasing餐饮采购员agent75 food and beverage sales per平均每间客房食品饮料销售额available room76 food bar 自助餐77 foreign exchange 外汇78 foreign visitor 外国游客79 forename 名字，教名80 forfeited deposit 末到客人没有取消预订的预订金81 form of payment 付款形式82 formality 手续83 foyer 休息厅84 free of charge 免费85 freepass 免费票86 freeway 高速公路87 French Service 法国式餐食服务88 fresco 壁画89 fresh flower 鲜花90 fresh-water swimming pool 淡水游泳池91 front 门厅行李员92 front desk 前厅服务台93 front desk clerk 前厅服务台工作人员94 front desk follow-up book 总台交接事项处理簿95 front door 大门96 front office 前厅服务台，前厅部97 front office manager 前厅部经理98 front office staff 前厅接待人员99 full American Plan 完全的美国式房价100 full bar 标准酒吧101 full bath 全身浴102 full breakfast 美国早餐（包括面包，鸡蛋，酒水，卷饼等）103 full comp 全部免费（包括住宿，餐食，电话，洗衣，饮料）104 full house 百分之百的客房住宿率105 full pension 美国式房价：全日包伙式房价106 full-fledged menu 全套菜单107 function room （旅馆）客厅，会议厅，多功能厅108 furnish med. without charge 供应免费餐109 furnish room 备有室内设备的客房1(G)gala dinner 节日食品，节日餐食2 games room 游艺室3 garment bag 衣袋4 gasoline coupon 汽车票5 GB(group booking) 团体预订6 gender 性别7 general account 普通帐，总帐8 general cashier 总出纳9 general final account 总决算10 general journal 总日记帐11 general ledger 总分类帐12 general manager 总经理13 generalized preferences 普遍优惠14 gentlemen’s cloak-room 男厕所15 gentlemen’s lavatory男厕所16 get off 下车17 get on 上车18 gift 礼品19 GIT(Group Inclusive Tour) 团体包价旅游票20 GIT fare 团体包价旅游票价21 GITX(Group Inclusive Tour（欧洲国家的叫法）团体包价旅游票Excursion)22 glass cloth 擦杯布23 glassware 玻璃器具24 glass wrapper 枕套25 gloves 手套26 go aboard 上船27 go shopping 购物28 go straight on 请一直向前走29 Gold Card 金色信用卡（美运通公司发行的一种子信用卡）30 golf club 高乐夫球俱乐部31 golf course 高乐夫球场32 Good Friday 耶稣受难节33 goods to declare 申报物品34 government passenger 政府出差人员35 grab bar （浴缸）扶手36 grand total 总计37 grandmaster key （能开全旅馆门锁的）万能钥匙38 gratis items 免费项目39 gratuity 小费40 greeting 打招呼，问候41 greet 打招呼，问候42 gross booking 预订总数43 gross rates 总价目表44 group billing 记入团休帐45 group booking 团休预订46 group booking sheet 团体预订详情记录表47 group business 团体旅游业务48 Group Calculation Sheet 团体收费单49 group desk 团体预订柜台50 group discount 团体折扣，团体减价51 group fare 团体票价52 group leader （旅游团）领队53 group luggage record 团体行李登记表54 group master account 团体旅客总帐55 group number 团号56 group passport 团体护照57 group reservation 团体接待58 group reservation 团体预订59 group rooming list 团体房号名单60 group visa 团体签证61 guaranteed arrival （旅行社向旅馆）担保客人的到达人次62 guaranteed maximum rate plan 旅馆保证补偿由于无房对其确认客人转住其他旅馆高价客房差价的计划63 guaranteed payment （旅行社向旅馆）有保证的付款64 guaranteed reservation 有保证的预订65 guest 客人66 guest account 客帐67 guest case card 住客资料卡68 guest check 客人支票69 guest comment list 客人意见表70 guest count 客人数量71 guest elevator 专供客人使用的电梯72 guest file 旅客档案73 guest history 客人住店情况纪录74 guest history card 住店旅客历史卡片75 guest laundry 客人送洗的衣服76 guest ledger 住店客人分类帐77 guest lodging list 旅客住宿一览表78 guest occupancy 客人床位占用率79 guests per occupied room 平均每间客房客人数80 guest questionnaire 征求客人意见表81 guest room 客房1(H)H(high or peak season) 旅游旺季2 H(house staff) （房间登记代号）旅馆工作人员用房3 hailstone 雹子4 hair brush 发刷5 hai立式衣帽架l-stand16 hand-carried luggage 手提行李17 hand prepared bill 手写帐单18 hand pump 开瓶器19 hand shower 手拿淋浴装置20 hand-carried luggage 手提行李21 handing out of baggage 行李提取22 hand-napkin 餐巾纸23 handrail 扶手24 hang on 别挂电话25 hang up 挂断电话26 hanger 衣架27 hard cash 现金28 hard liquor 白酒，烈性酒29 hat peg(or pin) 挂帽钩30 hat rack （飞机上）行李架31 have a happy journey(home) 祝旅途愉快32 have a safe journey(home) 祝一路平安33 head of shift 领班34 head operator 电话接线班领班35 head waiter 餐厅服务员领班36 headboard 床头板37 heat and smoke detector 烟感器38 heating system 暖气系统39 heavy wine 浓葡萄酒40 hideabed 沙发床41 high season 旺季42 hire charge 出租费租金43 hire purchase agreement 租购合同44 hire service 租赁服务45 hired car 租用汽车46 HOL(holiday) 假日47 hold on 别挂电话48 hold the line 别挂电话49 holiday home 假日住房50 Holy Thursday 耶稣升天节（复活节后40天的星期四）51 Holy Week 复活节前的一周52 honeymoon 蜜月53 hot water 热水54 hot water plate 暖水碟55 hot water tape 热水龙头56 hot-air bath 蒸气浴57 hotel, average comfort 三星旅馆58 hotel bellboy 旅馆（男服务员）59 hotel directory 旅馆指南（名录）60 hotel, economy 一星旅馆61 hotel, high comfort 四星旅馆62 hotel, luxury 五星旅馆63 hotel rep 旅馆销售代表64 hotel reservation 预订旅馆65 hotel vestibule 旅馆门厅66 hotel’s income statement旅馆收入报告书67 hot-water bottle 热水瓶68 house account （旅馆向常客提供的）信用帐69 house bank 客人将硬币与小票子交旅馆出纳员换票面大的货币70 housekeeper 客房部主管71 housekeeping 客房管理72 housekeeping department 管家部，房务部73 horseman 客房男服务员74 hunk bed 坐睡两用床1(I)IAC (International Air Convention) 国际航空公约2 IACA (International association of国际旅游会计协会Hospitality Accountants)3 IATAN(International Airlines Travel国际航空旅游代理人组织Agent Network)4 IBRD(International Bank of（联合国）国际复兴开发银行Reconstruction and Development)5 IBUSZ Tourist Office 匈牙利旅游局6 ice box 冰箱7 ice container 冰桶8 ice cubes 冰块9 Ideal Average Room Rate 理想的平均房价10 Identification paper 身份证11 if holding cancel 如果保留取消（指机座，客房）12 if not holding, need 如果（预订）不保留，需要…13 if not holding, sold 如果（预订）不保留，就卖掉14 IFC(International Finance 国际金融公司15 IFN(information) 消息，情报，情况，信息16 IK(Master charge) （美国）马斯特信用卡（公司）17 IMS(Incoming Message Service) 旅馆给客人传送外来电话记录费18 in block letter 用黑体字母（写）19 in capital letter 用英文大写字母（写）20 incidental charges 杂费21 inclusive fare 包价22 inclusive price 包价23 inclusive tour certificate （旅行社为旅游者向轮船公司开的）包价旅行证24 income sheet 损益表25 incoming call （旅馆）外来电话26 incoming mail （旅馆）外来信件27 incoming message service （旅馆给客人传送）外来电话记录费28 indicator board （旅馆）客房信宿情况记录板29 indicator lamp （旅馆）客房情况指示灯30 individual journey 单程返回31 indoor parking 室内停车场32 infant crib （周围有栏杆的）幼儿床33 infant’s carrying basket携婴儿筐34 inflatable beach mattress 游泳气垫35 information rack （客人）住宿情况分类架36 information service （旅游）问讯服务37 inhospitable attitudes 不礼貌的态度38 in-house laundry 旅馆内洗衣房39 inside call 旅馆内通电话40 inside connection 内线41 insulated picnic bag 冷却袋42 international telegram 国际电报43 internal call （旅馆）内部电话45 International Hotel Association 国际饭店协会46 internal phone 内线自动电话机47 interpreter 翻译，口译48 interpreter microphone 口译传声器49 interstate call 跨州（省）长途电话50 intrastate call 州（省）内部长途电话51 invoice 发票52 in-WATS （旅馆，航空公司提供的）免费长途电话53 ironing service 熨衣服务处54 Is(if not holding, sold) 如果预订的客房不保留，就卖掉…1(J)JC-Japan Credit 日本银行信用卡1(K)key box(es) 客房钥匙箱2 key deposit 客房钥匙抻金3 key depository 钥匙投入箱4 key desk 前厅服务台5 KH(peak domestically Fridaytrough Internationally high season 旺季价（美国内从星期五至星期天，国际上为旺季）1(L)label （行李）标签2 lamp shade 床罩3 late arrival 在预订保留客房截止时间以后到达的客人；预订时要求比预订时间晚到的客人4 late booking 晚预订，晚登记5 late cancellation 在截止时间以后进行的预订取消6 late charge 客人离店后欠款转入非住店客人应收款帐户中的费用7 late checkout 在得到允许后免费推迟离店的客人8 late passenger arrival 旅客晚期抵达9 late payment 补付款，迟付款10 late-show 预订到达时间过后来的客人11 laundry 洗衣；洗衣房；水洗12 laundry and pressing list 湿洗熨衣单13 laundry bag （客房中）洗衣袋14 laundry charge 洗衣费15 laundry list 洗衣单，湿洗单16 laundry man 洗衣男工（尤指为洗衣店取送客人衣服的人）17 laundry service 洗衣服务18 laundry women 洗熨衣服的女工19 lavatory lid 马桶盖板20 Lavatory seat 马桶坐圈21 lavish shopping area 购物中心区22 lawyer 律师23 lease deposit 租赁保证金24 left by 交接人25 leave a message to…给…留话26 letter file 信夹；卷宗27 letter head air mail 航空信笺28 letter head local 普通信笺29 letter of agreement （旅馆寄给预订客人）确认信30 letter opener 信封开启器31 letter paper 信笺32 linen cart （更换客房）布织手推车33 linen room 客房主管办公定，布织品预备室34 linen sheet 床单35 List of Discount Rate and客房折扣和优惠表Complimentary36 logbook （旅馆）晚间客人事务记录本37 Long Distance Call V oucher 长途电话收费单38 long haul phone call 长途电话39 long stay guest 停留时间长的客人40 long-distance call 长途电话41 low season 淡季42 lower season （旅游）淡季43 luggage 行李44 luggage attendant 行李员45 luggage barrow 手推行李车46 luggage car （火车）行李车厢47 luggage check 行李牌48 luggage claim 行李认领处49 luggage office 行李房50 luggage rack （客房）行李架51 luggage receipt 行李收据52 luggage storage bill 行李保存单53 luggage tag 行李牌54 lump of sugar 方糖1(M)maid’s work report客房女服务员工作报表2 make reservation 进行预订3 make up room(card) 整理房间，请打扫4 making beds 铺床5 massage rush （洗澡用）擦身刷6 master account 团体客人总帐7 master bill 总帐单8 master key （通用一层楼客房锁的）万能钥匙9 message lamp 电话记录信号灯10 message operator 留话记录电话员11 message slip 客人留言条12 miscellaneous income 杂项收入1(N)name of group 团名2 napkin 餐巾3 napkins-paper 餐巾纸4 napkins-linen 餐巾布5 National Holiday 国庆节6 night audit 夜审，对帐7 night auditor 夜间审计员8 night clerk report 夜班工作人员报表9 night maid 夜班客房女服务员10 night maid’s work report夜班客房女服务员值勤报表11 night telegram 夜间电报12 night turndown service 开夜床13 no rate 免收房费14 no reservation 未预订而来住店的客人15 no smoking 禁止吸烟16 No Spitting 禁止吐痰17 no through bookings 预订天数不得越过旅馆不接受预订的特定日子18 no-frill 基本服务，不附加服务项目19 no-host 付现款酒吧20 nondepreciable item 非折扣项目，非折旧项目21 NON-REF(non-refundable) 不退款预订22 nonregistered guest 非住店客人23 NR(no rate) 免收房费24 NR(no reservation) 未预订来住店的客人1(O)occupancy rate （旅馆）客房占用率，客房出租率2 occupied （厕所）有人；（客房）已出租3 office mail 公务信件4 office supplies 办公用品5 on cleaning 正在清扫的（客房）6 on waiting list 当日候补订房表7 on-site reservation system 现场电脑预订系统8 open bar （英国，美国）正式酒吧；请客酒吧9 open check 未付帐单10 order taker 订餐（酒）服务员11 ordinary service （洗衣）湿洗，水洗12 OS(off the street) 未事先预订而来住店的客2人13 out of order 不能出租的（客房）14 outdoor swimming pool 室外游泳池。
高星级酒店术语中英文对照
RESERVATION DEPARTMENT GLOSSARYReservationist The front office employee responsible for processing and 订房员maintaining all reservation recordsAdvanced deposit The receipt of money to be placed into a guest's account 预付定金prior to the guest's arrival at the hotel.Advanced The request for available space at some time in the near 预先预订reservation future.Confirmation The communication of an acceptance of a reservation 确认预订信Slip request from the hotel to the guestConfirmation A reservation requests that is confirmed by phone or mail 确认预订Reservation prior to a guest's arrival at the hotel.Day rate A room rate for less than an overnight accommodation. 日租Full house The achievement of a handmade percent occupancy in 爆满hotel guest room utilization.Guaranteed A reservation arrangement in which the hotel is guaranteed 保证预订Reservation the room ate whether or not the guest arriver.No show A guest who makes a reservation and then neither cancel 预订未来or registers with the hotel (Represents lost revenues to thehotel ).Overbooking The practice of committing more guests rooms than are 超额预订available as a budge against no-shows.Over stay A guest that stays beyond the original date of departure. 延期入住Room availability Describer the availability of recent rooms at some time inthe future.Turn always The number of persons denied accommodations at the 未来房间供Hotel. 应情况Undercooking An erroneous belief that all the hotel's rooms are sold 背过脸when in reality they are not.Under - stay A guest who checks out of the hotel's at a time prior to 未能爆满Their original departure date .Guest history file A record of guests that have stayed at the hotel. Maybe at 提早离店simple a collection of checked all registration cards or assophisticated at an electronic computer memory file.V oucher A support document used to transmit date from one point 客史to another .Walking the guest The refusal of a guest with a reservation due to an error in 凭单planing by the hotel.Blocked A room or group of rooms is taken out of available for an 占房an liupated commitment .GCR (Guaranteed A reduced rate guaranteed ( offered ) to a company.company rate )Complimentary A room provided at a zero rate , ( or a means of promoting 免费rate busses )Group rate A special discounted hotel room rate offered to groups a an 团队价incentive to attract larger assume blager of people or to selllarger blocks of rooms .Family plan A special discounted room rate offered to families, normally 家庭套价applied when children and parents stay in a separate room.Package plan A room rate that includes or is included iwa apace 包价combination of activities and events .FIT (Free A guest that want to the hotel as a non - alphabet group 零星客Independent member .Traveler )Statistics A collection of quantitative data assembled for analytical and 统计interpretive purposes .Amendment Changes in guests details prior to get arrival . 更改Cancellation Guests decision of not coming after reservations has been 取消Made .RECEPTION / CASHIER DEPARTMENT GLOSSARYAverage room rate The average number of dollars collected for each room bed 平均房价at a given hotel .Back of the house Those areas and departments with which the guest is unlikelyto come into direct contact during a normal periodof occupancy .Front of the house Those areas and departments with which the guest is mostlikely to come into direct during a normal period ofoccupancy .Occupancy That period of time during which a guest rents a room and 住房率is in residency .Transient guest A person away from home .Floor limit The amount of outstanding charger the hotel will allow acredit card guest to near prior to receiving an authorizationnumber from the credit card company .Home limit The amount of money the guest is allowed to charge to anaccount by the hotel approach the guest seeking partial orfull settlement of the outstanding account balance .Credit limit The amount of money the guest is allowed to charge to an 信用限额Account by the hotel approach the guest seeking partial orFull settlement of the outstanding account balance .in house guest An individual client who had registered with the hotel and 住店宾客has not checked out .Late Charge A charge purchase that reaches the front desk for postingafter the has checked out . regale a late charge billing .night audit A specialized reification of accuracy and completeness on 夜审a limited set of accounts .registration The completion of the check-in procedure , which captures 登记guest data and room requirements .room rate The prior charged for the use of a hotel's guestrooms. 房价Room revenuer The amount of dollars derived from the sale of room's fotSome given accounting period .Room type Hotel guestrooms are grouped by the number and kings of 房类beds they contain .skipper A hotel guest who leaves the hotel without paying and 逃单without checking out .sleeper A room that appears to be occupied , although it is vacant ,due to an error in room status reporting at the desk .Walk - in A guest who comes to the hotel without a reservation 散客Check - in The procedure involving registration of guest, on arrival, atthe front desk of the hotel . A prosaic guest cycle ofactivity .Check - out The procedure preceding the guest's departure from thehotel. The guest's account is brought to a zero balance,room keys are returned , A post sale guest cycle activity .Guest list An alphabetical listing of all in - house guests showing each 宾客名单guest's room numbers.Pre-register Refers to registration activities that are performed in advance 提前登记of the actual registration of a guest by the hotel'sreservation and front desk staffs.Registration Card The document dengue to capture revenant guest data at the time 登记表of check-in.CRT (Control The nucleus of a computer system responsible forProcessing unit A、Controlling all processB、Completing All arithmetic and logical operationsC、Interfacing with all other system components.HIS (Hotel An arrangement of hotel data procedures dengue to improveInformation improve the handing and flow of information andSystem) documentation .Adjacent rooms Refers to two hotel rooms that have a common wall, they 相邻房are simply side by side .(Adjoining rooms) Adjacent rooms that have an inside connecting doorway . 相连房connecting roomson - chang A room that is in the process of being prepared for sale to anew incoming guestout-of - order A room that is not saleable because it is under repairer, 坏房decoration or renovationAvailable A room that is ready to be assigned to the next guest 可用房Occupied A room that is currently rented to a hotel guest 住人房Guest account The record of a guest's financial transactions with the hotel. 客帐Check - out time A specified time when the previous day's room rate 结帐时间express a new day's rate goes into effect.Home count The number of registered guests in the hotel.Check - in time The earnest time of day the hotel will allow its guests tobegin registration.On - line The operating mode of a computer peripheral device whichIs directly interacting or connected to the centralProcessing unit of the system ( i. e. direct communicationwith the computer. )City ledger A collection of city or nonguest , receivable account balance 街帐( i. e. lots all account receivables coed to the hotelroom count 客房占用数room count and message sheet 客房情况交班表room inspection report 客房检查报告（设备，清洁等）room key 房间钥匙room occupancy rate 客房占用率，客房出租率room rate card 房价卡room service 客房送餐服务rooming list 住房名单（团休旅客）rubbish 垃圾，废物出师表两汉：诸葛亮先帝创业未半而中道崩殂，今天下三分，益州疲弊，此诚危急存亡之秋也。
星级酒店专用术语中英文资料酒店管理范文
(1)A c c o m m o d a t i o n(住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如： Arrvial Date。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Comfirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
(16)Credit Card (信用卡)：指由银行签发的一种可以作为交易的卡片，代替现金支付的凭证。
(17)Expected Departure Date(预离日期):指客人预计离店的日期。
酒店专用术语(中英文)
(1) Accommodation (住宿)：提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房)：指两间房间近连在一起。
(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。
(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。
(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。
(6) Arrival(到店)：指客人入住酒店的抵店，如： Arrvial Date。
(7) Average Room Rate（平均房价）：指所有住房的平均价格，它是前台的一个常用术语。
即A.R.R.。
(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。
(9) Cancellation (取消)：指客人取消订房。
(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。
(11)Check-Out：指客人结账离开酒店。
(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。
(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。
另，机票中的往返票，连程票，在中转途中要求做位置的Comfirmation，否则航空公司有权取消该位置而转售他人。
(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。
(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。
(16)Credit Card (信用卡)：指由银行签发的一种可以作为交易的卡片，代替现金支付的凭证。
高星级酒店-销售英语术语词汇一稿通
Laundry service
Concierge service
Assist guests with various requests and services, such as directions, tour bookings, and reservations.
Provide laundry and dry cleaning services for guest linens, clothing, and personal items.
Provide a variety of restaurants, bars, and cafes for guests to enjoy a wide range of cuisines and beverages.
Hotel services
Housekeeping
Maintain the cleanliness and tidiness of guest rooms and common areas.
详细描述：套房是酒店中较为豪华的房型，通常包括一间起居室和一间卧室，有时还配备独立的厨房或书房。套房提供更为 宽敞和舒适的住宿环境，适合长期居住或商务出差的客人。
Luxury Suite
总结词：豪华套房
详细描述：豪华套房是酒店中最高档次的房型，通常提供更为奢华和舒适的住宿体验。豪华套房通常 配备高档的家具、装饰和设施，如豪华床品、高档卫浴设施等。此外，豪华套房还提供更为个性化的 服务，如私人管家、定制早餐等。
02
CATALOGUE
English Terminology for Room Sales
Standard room
总结词：标准间
详细描述：标准间是酒店中最为常见的房型，通常配备一张大床或两张单人床， 适合单人或双人入住。标准间提供基本的设施，如电视、电话、独立卫生间等。