商务英语专用美剧+100句经典商务口语短句
商务英语口语50句
商务英语口语50句以下是一些常用的商务英语口语句子，适用于商务场合的交流：1.Good morning, Mr. Smith. 早上好，史密斯先生。
2.How are you today? 你今天好吗？3.I'm calling to discuss the upcoming meeting. 我打电话是为了讨论即将举行的会议。
4.Let's schedule a meeting to go over the project details. 我们安排一个会议来讨论项目的详细内容。
5.Could you please provide us with a quote for your services? 你能提供一下你们服务的报价吗？6.We are interested in establishing a partnership with your company.我们对与贵公司建立合作关系感兴趣。
7.I would like to arrange a business lunch next week. 我想安排下周的一次商务午餐。
8.Can we reschedule our appointment for tomorrow? 我们可以将明天的约会改期吗？9.I appreciate your prompt response to my email. 感谢您对我的电子邮件的迅速回复。
10.Let's go over the budget for the upcoming quarter. 我们一起看看下个季度的预算。
11.I will be out of the office for a business trip next week. 下周我将因公出差。
12.Please find attached the latest version of the report. 请查看附件中的最新报告版本。
超级实用的商务英语100句精选
超级实用的商务英语100句精选1I''vecometomakesurethatyourstayinBeijingisapleasantone.我特地为你们安排使你们在北京的逗留愉快。
2You''regoingoutofyourwayforus,Ibelieve.我相信这是对我们的特殊照顾了。
3It''sjustthematteroftheschedule,thatis,ifitisconvenientofyourightnow. 如果你们感到方便的话，我想现在讨论一下日程安排的问题。
4Ithinkwecandrawupatentativeplannow.我认为现在可以先草拟一具临时方案。
5Ifhewantstomakeanychanges,minoralternationscanbemadethen.如果他有什么意见的话，我们还可以对计划稍加修改。
6Isthereanywayofensuringwe''llhaveenoughtimeforourtalks?我们是否能保证有充足的时间来谈判？7Sooureveningswillbequitefullthen?那么我们的活动在晚上也安排满了吗？8We''llleavesomeeveningsfree,thatis,ifitisallrightwithyou.如果你们愿意的话，我们想留几个晚上供你们自由支配。
9We''dhavetocomparenotesonwhatwe''vediscussedduringtheday.我们想用点时间来研究讨论一下白天谈判的情况。
10That''llputusbothinthepicture.这样双方都能了解全面的情况。
11Thenwe''dhavesomeideasofwhatyou''llbeneeding那么我们就会心中有点儿数，知道你们需要什么了。
商务英语口语100句
《商务英语口语100句》英汉对照01. We are now making a claim against you for the ten defective sew machines.我们就10台缺陷的缝纫机向你方索赔02. There is a shortage of 1,450 pounds in this shipment.该货短重1,450磅03. On arrival of the shipment, we found at least 50 cases damaged, which made up 20% of the total quantity.货一到达，我们发现至少50箱受损，占总箱数的20%04. We had the material inspected immediately when the goods arrived, and a shortage of 15kg was found.货物抵达时，我们立即检查材料，发现短重15公斤05. It was found, much to our astonishment, that nearly 30% of the electronic components were water-stained.惊讶地发现有近30%的电子产品被水污染06. You should make amends for the losses by replacing all the detective products, and paying for the business we have lost.你方应当赔偿因更换缺陷品导致的损失，以及我们生意上产生的损失07. After the inspection of the goods arrived, we found a shortage of 50MT.货到后经过检查，我们发现短重50公吨08. Case NO 16 was found to be 3 packages short.16号箱发现少了3包09. We are now lodging a claim against you for the short weight of fertilizer.我们就肥料的短重向你方索赔10. We have to ask for compensation of the loss incurred as a result of the interior quality of the goods concerned.我们就因为相关产品缺陷产生的损失提出索赔Part Two11. We hope indemnification will be made for all expenses incurred.我们希望对所有产生的费用赔偿12. On the basis of the survey report, we register our claim with you for $3,000.基于检查报告，我们向你方索赔3,000美金13. You are requested to compensate us for the total loss of sugar at value of $105 Per MT.你方被要求就所有糖的损失按每公吨105公吨赔偿14. We claim compensation of $1,800 for inferiority of quality.我们为质量低劣索赔1,800美金15. We have to file a claim against you to the amount of $7,000 plus inspection fee. 我们向你方索赔7,000美金外加检查费16. You should compensate us by 3%, plus the inspection fee.你方应按3%赔偿我们，另加检查费17. This is a statement of loss and you should indemnify us $2,450.这是一份损失声明，你方就赔偿我方2,450美金18. We are compelled to claim on you to compensate us for the loss, $27,500, which we have sustained by the damage to the goods.我们被迫向你索赔27,500美金，和受损货物价值相等19. We found that the quality of the TV sets we received last week is below standard. So we request a 5% allowance.我们发现上周发来的电视机质量低于标准，故我们要求5%的补偿20.We claim an allowance of ￡230 on account of the quality of this shipment.根据这批货的质量我们索赔230美金21.We have to ask for compensation of ￡6,000 to cover the loss incurred as result of the inferior quality of the goods.我们不得不就货物劣质产生的损失索赔6,000美金22. We are compelled to claim on you to compensate us for the loss, $20,000, which we have sustained by the disqualified goods.我们被迫向你索赔20,000美金，其与不合格品价值相等23. We are willing to accept the shipment only if you allow a 30% reduction in price. 只有你方降价20%，我们才愿接近这批货24. We hope you will settle this claim as soon as possible.我们希望你方尽早解决索赔25. Claims for shortage must be made within 30 days after arrival of the goods.短货索赔须在货到30日内执行26. Kindly remit us the amount of claim at an early date.请早日将索赔款汇给我们27. On examination, we have found that many of the sewing machines are severely damaged.检查时，我们发现许多缝纫机严重受损28. Please dispatch, within one week, the replacement of another five refrigerators with a price reduction of thirty percent of the total value of the five refrigerators.请一周内发货，更换另外5台冰箱并就五台总金额降价30%29.We should be obliged if you would forward us a replacement for the machine as soon as possible.若你方尽可能地更换机器，我们将不胜感激30. We insist that you should send perfect goods to replace the defective goods.我们坚持你方发来优质产品来更换次品Unit twenty-Eight 对索赔要求的回应Part One31. We accept the claim, but can you tell me how much you want us to compensate you for the loss?我们接受索赔，但你能告诉我赔偿你多少损失32. We will give your request for claims immediate attention.我们将密切关注你方索赔的要求33. We will get this matter resolved as soon as possible and hope to compensate you for your loss to your satisfaction.我们将尽早地解决此事，希望赔偿你方损失直到满意为止834. We’d like to express our sincere apologies for the poor quality of th e products.我们就产品质量问题致以深深歉意835. We regret to hear that the goods you received are not of the quality expected.我们遗憾地获悉你收的货物未达你所期望的质量836. We are very sorry for the trouble cause by this delay.因延误造成的麻烦深表歉意837. We agree to accept your entire claim.我们接受你方所有索赔838. I’ll go to your company tomorrow in person to talk about the claim.我明天去贵司私下讨论索赔事宜839. We regret the loss you have suffered and agree to compensate you $800.我们为你方遭受的损失表示歉意并同意赔偿800美金840. We agree to compensate you for the detective watches by 5% of the total value. 我们同意就缺陷手表赔偿总金额的5%841. We will make you a compensation of 6% and give you some preferential terms later on.我们将赔偿6%并在今后给你特别条款842. Since the responsibility rests with both parties, we are ready to pay 50% of the loss only.既然双方都有责任，我们准备仅付50%843.We have credited to your account ￡760 to cover both the value of the goods short delivered and your inspection fee.我们已汇760美金，包括迟交货损失和贵司检查费844.We shall remit to you an amount of ￡2,000 in compensation for the loss.我们将汇损失赔偿金额2,000美金845. We are willing to give you an 18% allowance of the next shipment to compensate you for the loss.我们愿在下批货给你18%的补偿来赔偿你方损失Part Two846. You should claim compensation from the insurance company.你应该向保险公司索赔847. A thorough examination showed that the broken bags were due to improper packing, for which the suppliers should be held responsible.彻底检查表明袋子破损归因于包装不合适，供应商应该承担责任848. As the shipping company is liable for the damage, your claim for compensation should, in our opinion, be referred to them for settlement.由于货物破损船公司有责任，个人所见，你们货物的索赔就交由他们解决849. The claim should be referred to the insurance company. We cannot hold ourselves responsible for it.索赔应交与保险公司，我们不为它承担责任850. Your claim, in our opinion, should be referred to the insurance company, as the mishap occurred after shipment.据我方所见，你们的索赔应交保险公司，因为是运输产生的灾难851. Since the damage was due to the rough handling by the steamship company, youshould claim on it for recovery of the loss.既然损坏是因轮船公司野蛮搬运所致，你们应向它们索赔来挽回损失852. You should claim compensation from the shipping company instead of the sellers.你们应向船公司索赔而非卖方853. We are prepared to make you a reasonable compensation, but not the amount you claimed.我们准备给你一个合理的赔偿，而非你要求索赔的数字854. The shortage you claimed might have occurred in the course of transit, which is out of our control.你短货的索赔也许发生在运输中，那不在我们掌控范围内855. The shipping documents can prove that the goods, when shipped, were in perfect condition. They must have been damaged en route.装船单据表明装船时货是完整的，它们一定是在运输途中受损的856. Your proposal to settle the c laim is satisfactory. We’ll take it.你方解决索赔的建议让人满意，我们将去执行857. It seems we shall not be held liable for the shortage.似乎我们不能为短货负责858. The damage to the machine-tools occurred in transit, so you should make a claim on the insurance company.机器工具运输途中受损，故你应该向保险公司索赔859. I’m sorry to hear that. I think after we make an investigation of the matter, we’ll consider the allowance. Is it OK?听到此我很难过，我想等此事调查后，我们将考虑补偿，如何？860. I’ll try to find out why the shirts we sent you are a smaller size and inform you of the result as soon as possible我将试着找出为何我们发给你的衬衫是小尺码，我将尽早告诉你结果Unit Twenty-Nine 对引进技术的要求861. The technology we acquire should be truly advanced and appropriate to China’s needs.我们要求的技术必须真正先进并适合中国需要862. The technology you transfer to us should enable the venture’s products to be competitive on the international market.你方给我们的技术应使合资产品在国际市场上有竞争力863. The know-how we import should be directed toward manufacturing products suitable for export.我们进口的技术应针对适合出口的生产性产品864. The advanced technology we import should improve markedly the quality of existing products.我们进口的先进技术应明显提高现有产品产品质量865. The technology provided to the joint venture must be integrated, precise and reliable.提供给合资企业的技术必须完整、精确和可靠866. The technology we acquire shall enable our products to achieve significanteconomic results.我们获得的技术应能使我们的产品获得明显的经济效益867. Your technology should be advanced, reliable, and helpful to the development of our export-oriented economy.你方的技术应该先进、可靠，并有利于出口型经济的发展868. The import know-how should help improve the quality of our products.进口的技术应该帮助提升我们的产品质量869. You should supply us with advanced techniques and modernized management methods.你方应该向我方提供先进的技术和现代化管理模式870. Please provide us with the necessary technical data and, if possible, some drawings connected with the design and building of the new equipment.请提供给我主必要的技术数据，如果可能的话，请提供一些新设备的设计方案和建造图纸871. For the success of our joint venture, it’s extremely important for us to acquire the information concerning the product design and the production processes.对我们合资企业的成功而言，获得产品设计和产品工艺而言尤为重要872. You should give us as soon as possible the blueprint plan for the introduction of the equipment and a report on a survey of the feasibility entire plan.你应该尽早地给我们设备介绍的蓝图计划和整个计划可行性调查的报告873. Please turn over these technical data to our side at the earliest possible time.请尽早移交这些技术数据给我们874. Shall we discuss technology transfer brief now?我们现在可以谈论技术移交概要吗875. We want to import advanced technology from you in order to compete successfully on the international market.我们想从你方进口先进技术以在国际市场上成功竞争876. Since the existing know-how transferred by your company will soon become obsolete, we expect that you will continue offering us your improved technological expertise.既然你方移交给我们的现有技术很快过时，我们期望你方继续提供先进的技术877. By advanced technology, we mean both industrial property and know-how.至于先进的技术，我们是指工业财产和技术878. If the documents you send us cannot be used, or if one item or more mentioned in the packing list should be lacking, you have to send all the documents or the lacking items at your cost, within 45 days from the date you receive the written notice from us. 如果你发给我们的文件不能使用，或者如果箱单注明的一款或多款遗漏，你必须在接我方书面通知日起45日内将所有文件或遗漏的文件发给我们，费用自理。
国际商务英语学习资料 100个英语绝佳句型
国际商务英语学习资料 100个英语绝佳句型国际商务英语学习资料：100个英语绝佳句型1.i'm an office worker. 我是上班族。
2.i work for the government. 我在政府机关做事。
3.i'm happy to meet you. 很高兴见到你。
4.i like your sense of humor. 我喜欢你的幽默感。
5.i'm glad to see you again. 很高兴再次见到你。
6.i'll call you. 我会打电话给你。
7.i feel like sleeping / taking a walk. 我想睡/散步。
8.i want something to eat. 我想吃点东西。
9.i need your help. 我需要你的帮助。
10.i would like to talk to you for a minute. 我想和你谈一下。
11.i have a lot of problems. 我有很多问题。
12.i hope our dreams e true. 我希望我们的梦想成真。
13.i'm looking forward to seeing you. 我期望见到你。
hearing from you14.i'm supposed to go on a diet / get a raise. 我应该节食/涨工资。
15.i heard that you＇re getting married. congratulations.听说你要结婚了，恭喜！16.i see what your mean. 我了解你的意思。
17.i can't do this. 我不能这么做。
18.let me explain why i was late. 让我解释迟到的理由。
19.let's have a beer or something. 咱们喝点啤酒什么的。
《商务英语口语大全【完整版】》
《商务英语口语大全【完整版】》一、商务问候与介绍1. 问候Good morning/afternoon/evening, it's a pleasure to meet you.（早上/下午/晚上好，很高兴见到您。
）How do you do? I've heard a lot about you.（您好，我久闻大名。
）It's nice to finally put a face to the name.（很高兴能将名字与人对上号。
）2. 自我介绍My name is [Your Name], and I'm the [Your Position] at [Company Name].（我叫[您的名字]，是[公司名称]的[您的职位]。
） I'm looking forward to working with you on this project.（我期待与您共事这个项目。
）二、商务洽谈与沟通1. 表达意见In my opinion, [Your Opinion].（在我看来，[您的意见]。
）I believe that [Your Idea] could be beneficial for both parties.（我相信[您的想法]对双方都有益。
）I'd like to suggest [Your Suggestion].（我想提出[您的建议]。
）2. 谈判技巧I understand your concerns, but let's consider the possibilities from another angle.（我理解您的担忧，但让我们从另一个角度考虑一下可能性。
）If we can agree on [Certain Terms], I'm confident that we can finalize the deal.（如果我们能在[特定条款]上达成一致，我相信我们可以完成这笔交易。
商务英语口语 日常英语口语100句
商务英语口语日常英语口语100句1. 请问，你有空吗？2. 你好，我想预定一间单人间。
3. 我可以用信用卡支付吗？4. 对不起，我迟到了。
5. 请让我看看菜单。
6. 这个产品有保修吗？7. 我能使用公共设施吗？8. 麻烦给我一杯咖啡。
9. 请告诉我如何去火车站。
10. 你能帮我解决这个问题吗？11. 我想报名参加这个培训课程。
12. 非常感谢你的帮助！13. 请给我五分钟的准备时间。
14. 我需要一张机票。
15. 请问明天的天气怎么样？16. 这个地方有免费无线网络吗？17. 对不起，请问洗手间在哪里？18. 麻烦再给我一点时间考虑。
19. 谢谢你的邀请，我会参加的。
20. 这个建议听起来很有道理。
21. 我觉得这个计划行不通。
22. 对不起，我不明白你的意思。
23. 非常感谢你的提示。
24. 对不起，我不能来参加会议。
25. 请问7点半对你来说合适吗？26. 你能帮我检查一下这篇文章吗？27. 我们需要更多的时间来准备。
28. 我能请你帮个忙吗？29. 请随时与我联系。
30. 我想知道这个产品的价格。
31. 我们需要解决这个问题。
32. 请在1点之前完成这个任务。
33. 我们应该分析一下市场情况。
34. 请把这个文件传给我。
35. 我们需要一个会议室。
36. 请给我一些建议。
37. 这个问题很复杂，请帮我解答。
38. 我们需要一个有效的解决方案。
39. 我们应该利用现有资源。
40. 这个项目需要更多的资金。
41. 谢谢你的合作。
42. 我们需要与客户进行沟通。
43. 麻烦再确认一下时间。
44. 请你不要再打扰我了。
45. 请将这个文件备份。
46. 对不起，我找不到这个文件。
47. 我们需要一份详细的报告。
48. 这个会议需要延迟一下。
49. 我们应该优先考虑客户需求。
50. 请你停止做这件事。
51. 我们需要更多任务分配的细节。
52. 对不起，我不能履行这个承诺。
53. 请把这个文件拷贝给我。
最实用商务英语口语900句
最实用商务英语口语900句商务英语口语在现代国际贸易中起着至关重要的作用。
掌握商务英语口语不仅可以加强与海外商务伙伴的交流，还能提升个人在职场上的竞争力。
本文将介绍最实用的900句商务英语口语，帮助读者在商务交流中更加得心应手。
第一部分：会议交流1. Good morning/afternoon, everyone. 大家早上好/下午好。
2. Let’s get down to business. 开始我们的会议吧。
3. I’d like to begin by giving a brief introduction. 我想从一个简短的介绍开始。
4. Could you please speak up a bit? 你能大声一点吗？5. Please keep your discussions brief. 请简明扼要地进行讨论。
6. Could you please elaborate on that? 你能具体说明一下吗？7. I’d like to add something to what you just said. 我想对你刚才所说的补充一点。
8. Let’s move o n to the next item on the agenda. 让我们继续进行下一个议程。
9. We’re running out of time, so let’s wrap up here. 我们时间紧迫，让我们在这里总结结束。
10. Thank you all for your active participation. 感谢大家的积极参与。
第二部分：商务沟通1. Nice to meet you. 很高兴见到你。
2. Could you please repeat that? 你能重复一下吗？3. I’m sorry, I didn’t catch your name. 对不起，我没听清你的名字。
4. Could you please spell that for me? 你能给我拼写一下吗？5. Sorry, I have trouble understanding your accent. 对不起，我不太理解你的口音。
商务英语日常口语900句
商务英语日常口语900句商务英语在日常的商业交往中就像一把万能钥匙，能打开无数的机会之门。
今天，我就来和大家分享一些超实用的商务英语日常口语。
第一部分：商务会面1. "Nice to meet you. I'm [your name]. I've heard a great deal about your company."（见到你很高兴。
我是[你的名字]。
我久闻贵公司大名。
）比如，在一次商务酒会上，我走向一位潜在合作伙伴，满脸笑容地说：“Nice to meet you. I'm Tom. I've heard a great deal about your company. ”对方一听，就会觉得自己的公司很受关注，交流的氛围一下子就变得很融洽。
2. "How was your journey? Was it smooth?"（您的旅途如何？顺利吗？）想象一下，你去机场接一位外国商务伙伴，一见面就关切地问：“How was your journey? Was it smooth?”这就像在寒冷的天气里递上一杯热茶，让对方感受到你的热情和体贴。
3. "Let me introduce you to my colleague, [colleague's name]."（让我给您介绍一下我的同事，[同事名字]。
）在公司举办的商务洽谈会上，我拉着一位新客户，兴奋地说：“Letme introduce you to my colleague, Lisa. ”这是很常见但又非常必要的互动，就像搭建桥梁，把不同的人连接起来，促进业务关系的发展。
第二部分：商务洽谈4. "We are very interested in your product. Could you tell us more about its features?"（我们对您的产品很感兴趣。
常用商务英语口语900句
常用商务英语口语90句1、Welcome to our company. 欢迎来我们公司。
2、May I offer you a cup of coffee? 我可以给您来杯咖啡吗？3、Would you like to have a seat? 请坐。
4、I'll inform Mr. Smith of your arrival. 我会通知史密斯先生您的到来。
5、Do you have any specific requirements? 您有什么特殊要求吗？6、Can I have your business card, please? 您可以给我您的名片吗？7、Let's get down to business. 现在开始谈正事。
8、Would you like to introduce your company first? 你们可以先介绍一下你们公司吗？9、May I know your thoughts on this matter? 您对这个问题有何看法？10、What's your target market? 您的目标市场是什么？11、How do you see the competition in this market? 您如何看待这个市场的竞争？12、What's your main product range? 您的主要产品是什么？13、How do you ensure the quality of your products? 您如何保证您的产品质量？14、What's your payment term? 您的付款方式是什么？15、What's your MOQ? 您的最小订购量是多少？16、Can you provide samples? 您可以提供样品吗？17、What's your delivery time? 您的交货时间是多久？18、What's your after-sale service policy? 您的售后服务政策是什么？19、May I know your price? 您能告诉我价格吗？20、Can we discuss the price in more detail? 我们可以详细讨论一下价格吗？21、We'd like to sign the contract today. 我们今天想签订合同。
商务英语必须脱口而出的句子
商务英语必须脱口而出的经典句子The answer is zero! 白忙了!
The dice is cast! 已成定局了!
The same as usual! 一如既往!
The walls have ears! 隔墙有耳!
There you go again! 你又来了!
Time is running out! 没有时间了!
We better get going! 最好马上就走!
Well discuss it later! 回头再说吧!
Well find out shortly! 我们很快就知道了!
We are all for it! 我们全都赞成!
We've been expecting you! 我们正等着你呢!
What a good deal! 真廉价!
What a let down! 真令人失望!
What do you figure? 你有什么想法?
What happened to you? 你怎么了?
What should I do? 我应该怎样做?
What's would you remend? 你有何意见?
What's e over you? 你怎么了?
What's it to you? 这跟你有关吗?
What's on your mind? 你在想什么?
Which would you prefer? 你要选哪个?
Wouldn't you say so? 你说不是这样吗?。
外贸常用商务英语100句
外贸常用商用英语100句Unit1希望与要求1.We'd like to express our desire to establish business relationship with you on the basis of quality,mutually benefit and exchange of needed goods.我们希望在保证质量、互惠互利以及交易彼此需要的货物的基础上和你们建立业务关系。
2.In order to extend our export business to your country we wish to enter direct business relations with you.为了扩大我们在贵国的出口业务，我们希望和你们建立直接贸易关系。
3.Our hope is to establish mutually beneficial trading relations between us.希望在我们之间能够建立互惠互利的贸易关系。
4.We looking forward to further extensions of pleasant business relations.我们期待着进一步扩展良好的业务关系。
5.It’s our hope to continue with considerable business dealing with you.我们希望和你们保持可观的生意往来。
6.We looking forward to receiving your quotation very soon.我们期待尽快收到你们的报价单。
7.I hope you see from the reduction that we are really doing our utmost.我希望你能够看到我们真的已经作出了最大程度的让价。
8.We hope to discuss business with you at your earliest convenience.我们希望在您方便的时候尽早与您洽谈业务。
外贸商务英语情景口语100主题
外贸商务英语情景口语100主题1. Greeting and Introductions- Hello, I am glad to meet you. My name is [Name] from [Company Name].- Hi, I’m [Name]. I am the sales manager at [Company Name].2. Product Presentation- This is our latest product, which is in high demand in the market.- Our product has unique features that differentiate it from other similar products.3. Negotiating Prices- Can we discuss the pricing for a bulk order?- We are willing to negotiate the price if the order quantity is increased.4. Shipping and Logistics- How soon can the products be shipped to our warehouse?- We need to make sure the products are delivered on time.5. Payment Terms- What are the payment terms for the order?- We prefer to have a flexible payment arrangement.6. Quality Assurance- Can you assure the quality of the products?- We need to make sure the products meet our quality standards.7. Market Analysis- Can you provide us with a market analysis for the product?- We need to understand the target market for the product.8. Trade Shows and Exhibitions- Are you planning to attend any trade shows or exhibitions?- We are interested in participating in trade shows to promote our products.9. Business Contracts- We need to sign a formal contract for the business agreement.- Let’s review the terms and conditions of the contract.10. Cultural Differences- How can we overcome cultural barriers in doing business?- It is important to understand and respect cultural differences in business.11. Business Etiquette- What are the proper business etiquettes in your country?- We want to ensure that we follow the appropriate business protocols.12. Time Management- How do you manage your time effectively in business?- Time management is crucial for business success.13. Handling Complaints- What is the procedure for handling customer complaints?- We need to address any complaints from customers promptly.14. Building Relationships- Let’s focus on building a long-term business relationship.- Building a good relationship is essential for business growth.15. Ethical Business Practices- We believe in upholding ethical business practices.- It is important to conduct business with integrity and honesty.16. Branding and Marketing- How do you plan to promote your brand in the market?- Branding and marketing are important for business visibility.17. Cross-Cultural Communication- How do you communicate effectively across different cultures?- Understanding cross-cultural communication is essential in international business.18. Supply Chain Management- Can you provide information about your supply chain management?- Effective supply chain management is crucial for business operations.19. E-commerce and Online Sales- How do you utilize e-commerce for your business?- E-commerce has become an important aspect of business today.20. Import and Export Regulations- What are the import and export regulations in your country?- Understanding the regulations is important for international trade.21. Financial Planning- How do you plan your finances for business growth?- Financial planning is crucial for the success of any business.22. Risk Management- How do you mitigate risks in foreign trade business?- Identifying and managing risks is important for business stability.23. Business Networking- Let’s explore opportunities for business networking.- Building a strong network is important for business expansion.24. Taxation and Compliance- What are the tax requirements for foreign trade?- It is important to comply with tax regulations for international business.25. Data Analysis and Decision Making- How do you analyze data to make informed business decisions?- Data analysis is crucial for effective decision-making.26. Product Development and Innovation- How do you focus on product development and innovation?- Continuous improvement is essential for business growth.27. Market Entry Strategies- What are the strategies for entering new markets?- Market entry requires careful planning and strategic approach.28. International Business Law- How do you ensure compliance with internationalbusiness laws?- Understanding international business laws is important for legal protection.29. Environmental Sustainability- What is your approach to environmental sustainabilityin business?- Environmental sustainability is a growing concern in global business.30. Market Research and Analysis- How do you conduct market research and analysis?- Market research is important for understanding consumer needs.31. Customer Relationship Management- How do you manage your relationships with customers?- Building strong customer relationships is important for business retention.32. Trade Financing- Can you provide information on trade financing options?- Trade financing is important for facilitating international transactions.33. Foreign Exchange and Currency Management- How do you manage foreign exchange and currency fluctuations?- Currency management is important for international transactions.34. Outsourcing and Vendor Management- How do you manage your vendors and outsourcing partners?- Effective vendor management is important for business operations.35. Business Intelligence and Analytics- How do you utilize business intelligence and analytics for your business?- Data-driven decision-making is important for business success.36. Diplomacy and Conflict Resolution- How do you handle conflicts and maintain diplomacy in business?- Conflict resolution is important for maintaining good business relationships.37. International Trade Agreements- What are the trade agreements that affect your business?- Understanding trade agreements is important forbusiness planning.38. Regulatory Compliance- How do you comply with regulations in different countries?- Complying with regulations is important for international trade.39. Intellectual Property Rights- How do you protect your intellectual property in foreign trade?- Protecting intellectual property is important for business security.40. Digital Marketing and Social Media- How do you utilize digital marketing and social media for business promotion?- Digital marketing has become an important aspect of business promotion.41. Market Segmentation and Targeting- How do you segment and target your market effectively?- Understanding the target market is important for business success.42. Crisis Management- How do you handle crisis situations in business?- Crisis management is important for business resilience.43. Competitive Analysis- How do you analyze your competitors in the market?- Understanding competition is important for business strategy.44. Regulatory Changes and Updates- How do you stay updated with regulatory changes affecting your business?- Staying informed about regulatory changes is important for compliance.45. Business Continuity Planning- How do you plan for business continuity in case of disruptions?- Business continuity planning is important for risk management.46. Innovation and Technology Adoption- How do you adopt innovation and technology in your business?- Embracing technology is important for business growth.47. Strategic Partnerships and Alliances- How do you form strategic partnerships and alliances for business growth?- Collaborating with partners is important for business expansion.48. Crisis Communication- How do you communicate with stakeholders during a crisis?- Effective communication is crucial during crisis situations.49. Data Privacy and Cybersecurity- How do you ensure data privacy and cybersecurity in your business?- Protecting data and cybersecurity is important for business integrity.50. Talent Acquisition and Human Resources- How do you recruit and manage talent for your business?- Human resources management is important for business operations.51. Business Expansion and Globalization- How do you plan for business expansion in the global market?- Globalization requires careful planning and strategy.52. Sales and Marketing Strategies- What sales and marketing strategies do you implement for your products?- Effective sales and marketing strategies are important for business growth.53. Market Trends and Forecasting- How do you identify and forecast market trends in your industry?- Understanding market trends is important for business planning.54. Export Documentation and Compliance- What are the documentation requirements for export compliance?- Compliance with export documentation is important for international trade.55. Relationship Building with Suppliers- How do you build strong relationships with your suppliers?- Building good supplier relationships is important for business operations.56. Conflict of Interest Management- How do you manage conflicts of interest in business dealings?- Managing conflicts of interest is important for business ethics.57. Business Travel and Communication- How do you handle business travel and communication with international partners?- Effective communication during business travel is crucial for business success.58. Market Entry Challenges- What challenges do you face when entering new markets?- Overcoming market entry challenges requires careful planning and strategy.59. Social Responsibility and Ethical Sourcing- How do you ensure social responsibility and ethical sourcing in your business?- Social responsibility and ethical sourcing are important for business reputation.60. Market Positioning Strategies- How do you position your brand in the market for competitive advantage?- Strategic positioning is important for brand visibility.61. Regulatory Compliance Training- How do you provide regulatory compliance training toyour employees?- Training on regulatory compliance is important for business integrity.62. Business Analytics and Key Performance Indicators- How do you utilize business analytics and KPIs to measure business performance?- Monitoring business performance is important for business growth.63. Trade Tariffs and Import Duties- How do you manage trade tariffs and import duties for international trade?- Understanding trade tariffs and import duties is important for cost management.64. Market Penetration and Market Share- How do you penetrate new markets and increase market share?- Market penetration and market share growth are important for business expansion.65. International Business Networking Events- How do you leverage international business networking events for your business?- Networking at international events is important for business connections.66. Global Supply Chain Integration- How do you integrate your global supply chain for efficiency?- Supply chain integration is important for business operations.67. Risk Assessment and Risk Mitigation- How do you assess and mitigate risks in your business?- Identifying and managing risks is crucial for business stability.68. Product Packaging and Labeling Compliance- How do you ensure compliance with product packaging and labeling regulations?- Packaging and labeling compliance is important for product distribution.69. Sales Forecasting and Demand Planning- How do you forecast sales and plan for demand in your business?- Sales forecasting and demand planning are important for inventory management.70. International Trade Disputes and Resolutions- How do you handle trade disputes and find resolutions in international trade?- Resolving trade disputes is important for maintaining business relationships.71. Business Process Optimization- How do you optimize your business processes for efficiency?- Process optimization is important for business productivity.72. FDI (Foreign Direct Investment) and Market Entry- How do you attract foreign direct investment and enter new markets?- FDI and market entry strategies are important for business expansion.73. Business Risk Analysis and Contingency Planning- How do you analyze business risks and plan for contingencies?- Contingency planning is important for business resilience.74. International Trade Finance and Letters of Credit- How do you utilize trade finance options and letters of credit for international transactions?- Trade finance and letters of credit are important for trade transactions.75. Market Segmentation and Consumer Behavior- How do you segment markets and understand consumer behavior in different regions?- Understanding consumer behavior is important for marketing strategies.76. Ethical Supply Chain Management- How do you ensure ethical practices in your supply chain management?- Ethical supply chain management is important for business sustainability.77. Business Ethics and Corporate Governance- How do you uphold business ethics and ensure corporate governance in your business?- Promoting ethical business practices is important for business reputation.78. Product Compliance and Regulatory Certifications- How do you ensure product compliance and obtain regulatory certifications?- Products compliance and certifications are important for market access.79. Channel and Distribution Management- How do you manage your channels and distribution networks for effective sales?- Channel and distribution management are important for product distribution.80. International Trade Insurance and Risk Management- How do you utilize trade insurance and manage risks in international trade?- Risk management and insurance are important for business protection.81. Market Development Strategies- How do you develop new markets and identify growth opportunities?- Market development requires strategic planning and analysis.82. Business Fraud Prevention and Detection- How do you prevent and detect business fraud in your operations?- Fraud prevention is important for business security.83. International Business Terminology and Language Skills- How do you improve international business terminology and language skills?- Language skills are important for effective communication in international business.84. Innovation and Research & Development- How do you invest in innovation and research & development for new products?- Innovation and R&D are important for business growth.85. Market Entry Barriers and Market Access- What are the barriers to market entry and how do you gain market access?- Overcoming market entry barriers is important for business expansion.86. Product Recall and Quality Assurance- How do you handle product recalls and ensure quality assurance in your business?- Product quality is important for customer satisfaction and retention.87. Export Compliance and Trade Controls- How do you comply with export regulations and trade controls for international trade?- Export compliance is important for business trust and integrity.88. Channel Partnerships and Collaborations- How do you form channel partnerships and collaborations for business growth?- Collaborating with partners is important for business expansion.89. Competitive Pricing and Value Proposition- How do you set competitive pricing and offer value to your customers?- Value proposition is important for customer attraction and retention.90. Import Licensing and Customs Clearance- How do you obtain import licenses and manage customs clearance for your products?- Import licensing and customs clearance are importantfor product importation.91. Crisis Communication and Media Relations- How do you handle crisis communication and manage media relations during crisis situations?- Effective communication during crises is important for business reputation.92. Supply Chain Risk Management and Resilience- How do you manage supply chain risks and build resilience in your operations?- Resilient supply chain management is important for business stability.93. Rules of Origin and Preferential Trade Agreements- How do you comply with rules of origin and utilize preferential trade agreements for your products?- Preferential trade agreements are important forreducing trade barriers.94. Market Testing and Product Launch- How do you test markets and launch products effectively?- Market testing is important for understanding consumer response.95. Overseas Branches and Business Expansion- How do you establish overseas branches and expand your business internationally?- Overseas expansion requires strategic planning and investment.96. International Payment Terms and Currency Hedging- How do you negotiate international payment terms and manage currency hedging for your transactions?- Currency hedging is important for mitigating financial risks.97. Business Diversity and Inclusion- How do you promote diversity and inclusion in your business?- Embracing diversity and inclusion is important for business reputation.98. International Trade Agreements and Politics- How do international trade agreements and political factors affect your business?- Understanding political influences is important for business planning.99. Supply Chain Transparency and Traceability- How do you ensure supply chain transparency and traceability in your operations?- Transparency and traceability are important for product integrity.100. Exit Strategies and Business Closure- How do you plan exit strategies and manage business closure if needed?- Planning for business closure is important for risk management.。
商务英语口语字词句段大全
商务英语口语字词句段大全：
1. 关于价格，我方可以协商。
We can negotiate about the price.
2. 我们会尽力提供你需要的任何信息。
We will try our best to provide any information you need.
3. 我想预订一张从纽约到伦敦的机票。
I would like to book a flight from New York to London.
4. 我们需要你们提供一份详细的报价单。
We need you to provide a detailed quotation.
5. 我们希望能在下个月完成这个项目。
We hope to complete this project next month.
6. 我们的产品在市场上很受欢迎。
Our products are very popular in the market.
7. 你们什么时候能交货？
When can you deliver the goods?
8. 这是我们的标准合同，你可以看一下。
Here is our standard contract, you can take a look.
9. 我们的价格是最优惠的。
Our price is the most competitive.
10. 我们期待与你合作。
We look forward to working with you.。
最常用的商务英语口语精选100句
最常用的商务英语口语精选100句现在商务英语在职场中已经变的越来越重要，对于英语不是很好的人来说，这就成了职场上的绊脚石。
这个时候提高商务英语口语就变的迫不及待。
今天我们就为大家整理了最常用的商务英语口语精选100句，一起来看一下吧。
1、Iwant a package deal including airfare and hotel、我需要一个成套服务，包括机票和住宿2、I'd like to change this ticket to the first class、我想把这张票换成头等车。
3、I'd like to reserve a sleeper to Chicago、我要预订去芝加哥的卧铺。
4、I won't check this baggage这件行李我不托运。
5、I'd like to sit in the front of the plane、我想坐在飞机前面。
6、I missed my train、我错过了火车。
7、I have nothing to declare、我没申报的东西。
8、It's all personaleffects、这些东西都是私人用品。
9、I'Ⅱ pick up ticket at the airport counter、我会在机场柜台拿机票。
10、Id like two seats on today's northwest flight 7 to Detroit，please、我想订两张今天西北航空7班次到底特律的机票。
11、We waited forjohn in the lobby of the airport、我们在机场的大厅里等约翰。
12、I'd like to buy an excursion pass instead、我要买一张优待票代替。
13、I'd like a refund on this ticket、我要退这张票。
BEC商务英语口语金句
BEC商务英语口语金句【导语】下面是作者整理的BEC商务英语口语金句（共9篇），欢迎您阅读，希望对您有所帮助。
篇1：BEC商务英语口语金句1 We'd like to express our desire to establish business relations with you on the basis of equality, mutual benefit and the exchange of needed goods.2 In order to extend our export business to your country, we wish to enter into direct business relations with you.3 Our hope is to establish mutual beneficial trading relations between us.4 We look forward to a further extension of pleasant business relation.5 It's our hope to continue with considerable business dealing with you6 We look forward to receiving your quotation very soon,7 I hope you'll see from the reduction that we are really doing our utmost.8 We hope to discuss business with you at your earliest convenience.9 We wish to express our desire to trade with you in leather shoes.10 We look forward to your early reply and trust that though our mutual cooperation we shall be able to conclude this transaction with you in the near future.篇2：BEC商务英语口语金句1 I hope we can do business together, and look forward to hearing from you soon.2 I hope that we can cooperate happily.3 I hope that we can continue our cooperation.4 We sincerely hope that this transaction will turn out to the satisfaction of both parties.5 We hope that this market trend will continue.6 It is hoped that you would seriously take this matter into consideration and let us have your reply soon.7 We hope that you will deal with our request earnestly.8 We hope to receive your immediate answer.9 We are looking forward to having your early reply to this matter.10 We hope that this dispute can be settled through friendly negotiation without its being submitted for arbitration.篇3：BEC商务英语口语金句1. This model of typewriter is efficient and endurable , economical and practical for middle school students.2. The puter we produced is characterized by its high quality ,pact-sized, energy-saving and it’ also easy-to-learn and easy-to-operate.are not only as low-priced as other makers, but they are distinctly superior in the following respects .4. You will get a 30% increasing production upon using this machine and also it allows one people to perform the task of three people.5. This product will pay its own way in a year.machine will pay back your investment in 6 month.new type of suitcase card designed by our engineers is very ingenious and practical.kind of bicycle can be folded in half and handy to carry around ,especially useful during traveling and traffic jams.maximum speed of this kind of variable speed bicycle is 30 K .machines have few breakdowns and easy to maintain because of their simple mechanical structure.篇4：BEC商务英语口语金句with other brands, this kind of tyre cost less per mile and wear muchlonger due to its topnotch rubber.2. This kind of tyre is characteristic of nonskid stop on wet road.material has a durable and easy-to-clean surface.kind of air-conditioning system is practical and economical for the needs of your pany.products are as superb quality as well as the typical oriental make-up.silk garments are made of super pure silk material and by traditional skills.7. The garments are magnificent and tasteful and have long enjoyed great fame both at home and aboard.our typewriters are made of light and hard alloy they are both portable and endurable.hand bags we quoted are all made of the best leather and various the kinds and the styles in order to meet the requirements of all walks of life in your country.our products have all the feature you need and 20% cheaper pared with that Japanese made ,I strongly remended to you.篇5：精选商务英语口语金句1 I've e to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。
商务英语口语100句
商务英语口语100句1. Could you please introduce yourself?2. What do you think about the project?3. How long have you been in this industry?4. Can you give me some advice?5. I'm sorry, I don't understand what you're saying.6. Could you repeat that, please?7. Could you speak a little more slowly, please?8. Could you spell that for me, please?9. Do you have any questions?10. I'm afraid I have to ask you to leave now.11. Could you give me a minute, please?12. Thank you for your cooperation.13. Can we meet later this week?14. What time would be convenient for you?15. I'm sorry, I'm already booked.16. Let's schedule another time to meet.17. Please have a seat.18. Would you like some water, tea or coffee?19. Could I please have your business card?20. Thanks for your time.21. How have you been?22. How's your family?23. Do you travel frequently?24. What brings you to this city?25. What do you like to do for fun?26. Have you tried any local cuisine?27. How do you find the food and service here?28. Wow! That's impressive!29. That's really inspiring.30. That's a great idea!31. I'm sorry, I didn't catch your name.32. Could you give me your phone number?33. Would you like to join us for dinner tonight?34. It's on me.35. I'll pick you up at your hotel.36. Have a safe flight back home.37. It was great meeting you.38. Let's keep in touch.39. Could you give me some feedback on my presentation?40. Can you tell me your opinion about this report?41. What are the main challenges you are facing?42. How can we improve our product/service?43. Would you like to take a look at our latest brochure/catalog?44. Do you have any questions about the contract/terms and conditions?45. When can you make a decision?46. Can you explain why you made that decision?47. What's your budget for this project?48. What's your deadline?49. Can we negotiate the price?50. What are the payment terms?51. We need to discuss the details further.52. I'll send you an email with the information you requested.53. Could you check if this is correct, please?54. Let me know if you need any further assistance.55. Thank you for your patience.56. I'm sorry for the delay.57. Could you give me a brief summary?58. What's the current status?59. Can we proceed with the next step?60. What is your role in this project?61. What are the expectations for this meeting?62. Can we stick to the agenda, please?64. We appreciate your loyalty.65. How may I assist you?66. Can you provide some more details, please?67. Let me look into this for you.68. I'll get back to you as soon as possible.69. Can you send me an email with the information?70. Can you give me a ballpark figure?71. What's the cost per unit?72. How much do you charge for shipping?73. What's the turnaround time?74. What's the warranty/guarantee policy?75. Can we get a discount if we order in bulk?76. Can you give me a sample to test?77. Is there a minimum order quantity?78. Could you give me a breakdown of the costs?79. Can we customize the product to our needs?81. Can you show me some references or case studies?82. Can we schedule a demo/presentation?83. What are the implementation costs?84. Can you provide training for our team?85. What's your support policy?86. Can you provide a service level agreement (SLA)?88. What's your refund policy?89. Can we terminate the contract at any time?90. Do you have any current promotions?91. What's the expiration date of the offer?92. Can you send me a brochure/catalog?93. Are there any hidden costs?94. Can we get a trial period?95. Can you help us with the installation/setup?96. Do you have any additional services?97. Can we upgrade/downgrade our plan anytime?98. What's the renewal process?99. Do you have any partner programs?100. What's your business philosophy?以上商务英语口语100句，希望可以帮助您提升英语交流能力。
商务英语情景对话100主题真正完整版
Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真 (7)2\Telephone Calls电话 (7)3. Making Telephone Appointments电话预约 (8)4 Memos备忘录 (9)5/Business Correspondence (10)6 Placing an Order下订单 (11)7 Co-Workers (12)8 Bosses (13)9 Brainstorming (14)10 Commuting (15)011 The working lunch (16)12 International Business Travel (16)13 Dressing for Business (17)14 Hotel Situations旅馆情景 (18)015 Negotiating the Subway (19)Client Reception接待客户 (20)16/Receiving clients (20)017 Entertaining Clients (21)18 Accommodating Foreign Clients接待国外客户 (22)019 Factory Tours (23)020 Personal Introductions (23)021 Small talk (24)022 Delivering Bad News (25)023 Polite Questions (26)024 Farewells (27)25 Clarifying the stakes (27)No. 26 making concession (28)27 Discussing the Bottom Line讨论底线 (29)28/Accepting and Confirming (30)29/ Hard bargainers VS. Soft bargainers (31)30 CEO (31)31 Stockholders股东 (32)32 Board of Directors董事会 (33)33 Managerial Staff管理人员 (34)34 Laborial Staff普通员工 (34)Meetings and Interviews会议和面谈 (35)35 Executing Meetings开会 (35)36 Performance Reviews业绩评估 (36)37 Agendas会议议程 (37)38 Making Requests提出要求 (38)Presentations业务陈述 (39)39 Preparations and Developing Your Topic (39)40 Introductions and Beginnings介绍和开头 (40)41 Making Transitions in the Boay of the Presenta陈述中的过渡 (41)42 Conclusions结论 (41)43 Q&A (Question and Answer Period)提问阶段 (42)Data数据处理 (43)44 Trends趋势 (43)45 Systems制度 (44)46 Scheduling日程安排 (45)47 SWOT analysis态势分析 (45)48 Statistical Reports数据统计报告 (46)Technology技术 (47)49 Email电子邮件 (47)50 Computer Technology计算机技术 (48)51 Running an Intemet Business网上做生意 (49)52Electronic Gadgets数码产品 (49)53 Web based Marketing网上营销 (50)Financial Topics财务话题 (50)54 Costing成本 (50)55 Budgets预算 (51)56 Auditing审计 (52)57 The Economy经济 (53)58 Fundraising集资 (54)Legal Topics法律话题 (54)59 Confidentiality机密 (54)60 Lawyers律师 (55)61 Contracts合同 (56)62 Copyright版权 (58)66----Target Audience目标消费者 (61)74 FoUowing up on Leads线索追踪 (68)76---- Sourcing得到供货 (70)91 Women in the Worforce (82)92-----Discrimination 歧视 (82)93----Welfare福利 (83)94---Labor Unions工会 (84)96---Management Training管理人员培训 (86)97------Seminars/Workshops 研讨会 (86)98-------Company retreats (87)100/MBA (88)1 Faxes传真Dialogue oneM:Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F:Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, H is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M:That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F:What if I can't speak to him directly?M:Ask his secretary to fax them. It’s t he same thing. Have them faxed over with a copy also faxed to Martin’s office.F:How do I find Martin’s fax number? Is he in your roller desk?M:No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today.F:Ok, I'll get on it first thing.M:Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.F:Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F: What about that one?M: This one? This one is so light and I can barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine.2\Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday.A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available.B: No problem.A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.A: I'm sorry. I didn't quite catch that, could you please repeat the number?B: No problem, my office number is 635-8799. Tell her to ask for extension 31.A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance.A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon. B: Thank you very much.Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: I'd like to speak to someone about reservations.A: I can help you with that. What date would you like to make a reservation for?B: We'll be arriving May 12th, but I would like to make reservations for penthouse.A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright? B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.A: Could you please spell your last name for me?B: Sure. It's D-A-R-C-Y.A: Okay. Mr. Darcy, and your phone number is 660-843-3233?B: That's 3235.A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM:Hello, Bill Breton speaking. What can I do for you?F:Hello, Mr. Breton, this is Jenny Jenkins of B radford and sons returning your call. I’m sorry youmissed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F: That should be fine. S hall we say about two o’clock?M: Perfect! I look forward to seeing you at tw o o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.F:Thanks Burdon, I’ll see you on Thursday.Dialogue twoF: HelloM: Hello, is Doras available?F: This is Doras, who is calling please?M:Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, A nd I can’t make it that early.M: If I put you in that later slot, would that work out?F:It would have to be after lunch. Do you have anything available about 2 o’clock?M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time?F:That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot? M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15 F: Wonderful. Thanks very much.4 Memos备忘录Dialogue 1A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?B: Didn't you hear about that, our meeting was postponed until Friday.A: Why the meeting was postponed? No one told me anything about it.B:Did you get the memo?A: What memo? They haven’t any memo this whole week,I check my inbox every day. And I haven’tseen anything.B:The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?B:It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos.Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B:Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready?B:Yes, sir, Go ahead.A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited.B:Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between employees, but also any outside communications.B:But sir, many employees use instance messaging to communicate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we? B:This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his.B:Is that all?A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM5/Business CorrespondenceDialogue one.A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week. B: If you want to see something about my call last week, why didn't they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head,anyhow, they wrote to confirm in reading what you discussed about Milton contract.B: Can I see it first in seconds?A: Sure, here it is.B: Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.A: Did they ask you to sent the files beforehand?B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter?A: I don't think so, why do you ask?B:The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A: Can you help me for a minute?B: Sure, what I can do for you?A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.B: You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned. A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B:Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference.A: Like "Regarding our new product line, we would like to announce a special price discount"B:Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?B:You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "B:Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them.B:OK, Thanks a lot for your help!6 Placing an Order下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B:We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B:OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.B:OK, will do.Dialogue 2A: May I help you?B:Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B:It should be under Leslie Smith. The number is 184796A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B:Yes.A: Is there the correct billing address?B:No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B:Thank you.7 Co-WorkersDialogue 1A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B:You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody.A: You only say that because you don't have to work with him. The people in your department seem tocapable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B:Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B:You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B:I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip. A: Do you think management should fire someone just because they gossip?B:It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B:I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with.A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B:Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B:I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees.A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B:I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B:If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work.A: Yeah. But a boss likes that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B:Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her.A: When was that?B:Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he shouldn’t have been drinking on duty. It's your boss' responsibility to make sure employees are safe, and also doing their jobs.B:You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B:Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B:No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B:I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B:I came up with a few different thoughts on the proposal, but now I've completely run out of ideas. A: Maybe we can shelve the proposal for a while while you brainstorm.B:We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B:Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be theproblem?B:Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B:Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output.I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador [ æm'bæsədə ] is already here. The meeting is set to start at 9 am.B:He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B:Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up.B:That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B:It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B:It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work.B:At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B:I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike。
商务英语会谈必备100句
商务英语会谈必备100句1.It's along time since Ihad the pleasure of seeing you.我们很久不见了。
2.You must be tired from the long flight.Please take arest today.长时间地搭乘飞机您一定累了，今天就请好好休息吧。
.3.Since it is hot today,I'm sure abeer after work will taste wonderful.既然天气这么热，我觉得结束工作后喝一杯啤酒将会特别爽快。
4.There is nothing Ienjoy more than going on ahike.没有一样事情能够像足球那样让我入迷。
5.I must admit Idon't take agreat deal of interest in cooking.我得承认，我的承认我对烹调一点不感兴趣。
6.Going and looking around the suburbs is amarvellous way to spend aday off.休息日到郊外走走看看不失为一个好方法。
7.What sort of work do you do at X?您担任什么职务?8.It's really very kind of you to come to see me off.您能来送行真是太好了。
9.I'll be looking forward to our next meeting.我期待我们下一次的会面。
10.Thank you for your kind invitation,but Ijust learned Ihave to go on abusiness trip tomorrow.谢谢您的邀请，但正好我明天出差。
11.Can you give me aprice list with specifications?能否给我一份有规格说明的价目单呢?12.The price depends on quantity.价格依数量而定。
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学商务英语推荐美国热播美剧The Apprentice--飞黄腾达一套美国NBC电视台播放的真人秀节目，节目是在一群壮志雄心的商界男士与商界女强人中，选拔一个年薪25万美元的人，成为美国著名地产大王Donald Trump的徒弟，为Trump 集团效力的比赛。
美女上错身美丽的模特Deb由于一次意外丧命。
在去到天堂后，她因为和她的守门人Fred起争执按动了返回人间的按钮。
但是意外再次发生，她居然上错了身。
进入了一个肥胖但又聪明能干的律师Jane的身体。
没有了美貌的Deb要如何在人间生活，她又要如何才能找回自己的过去呢？丑女贝蒂她外貌平平甚至于说是难看，但是她的自信、聪明、勤奋使她进入了时装界的风云杂志《Mode》，并且与上司丹尼尔·明德在时装界打滚。
本剧是依据一部哥伦比亚同名电视剧《Yo soy Betty, la fea》改编的美国纽约版。
100句经典商务口语短句1 Do I have to make a reconfirmation? 我还要再确认吗？2 Is there any earlier one? 还有更早一点的吗？3 Could you tell me my reservation number, please?请你告诉我我的预订号码好吗？4 Can I get a seat for today's 7:00 a.m. train?我可以买到今天上午7点的火车座位吗？5 Could you change my flight date from London to Tokyo?请你更改一下从伦敦到东京的班机日期好吗？6 Is there any discount for the USA Rail pass?火车通行证有折扣吗？7 May I reconfirm my flight? 我可以确认我的班机吗？8 Are they all non-reserved seats? 他们全部不预订的吗？9 Do I have to reserve a seat? 我一定要预订座位吗？10 May I see a timetable? 我可以看时刻表吗？11 How long will I have to wait? 我要等多久呢？12 Which would you prefer, a smoking seat or a non-smoking seat? 你喜欢哪种，吸烟座还是禁烟座呢？13 Do you have any other flights?14 When would you like to leave?15 Can I reconfirm by phone? 我能电话确认吗？16 Where can I make a reservation? 我到哪里可以预订？17 Do I need a reservation for the dining car? 我需要预订餐车吗？18 How many more minutes will it take for the train to arrive?火车还要多少分钟就要到达呢？19 Is this a daily flight? 这是每日航班吗？20 Excuse me. May I get by? 对不起，我可以上车吗？21 How much does it cost to go there by ship?坐船到那里要花多少钱？22 Can I cancel this ticket? 我可以取消这票吗？23 Check it to my final destination把它托运到我的目的地。
24 Please come to the airport by eight thirty at the latest.最迟要在8点30分到达机场。
25 Take your baggage to the baggage section.把你的行李拿到行李房去。
26 Please open your baggage. 请把你行李打开。
27 Please fill in this disembarkation card. 请你填写这张入境卡。
28 Let me see your passport, please.29 I have come to make sure that your stay in Beijing is a pleasant one. 我特地为你们安排使你们在北京的逗留愉快。
30 You're going out of your way for us, I believe.我相信这是对我们的特殊照顾了。
31 It's just the matter of the schedule, that is, if it is convenient of you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。
32 I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。
33 If he wants to make any changes, minor alternations can be made then. 如果他有什幺意见，我们还可以对计划稍加修改。
34 Is there any way of ensuring we'll have enough time for our talks?我们是否能保证有充足的时间来谈判？35 So our evenings will be quite full then?那幺我们的活动在晚上也安排满了吗？36 We'll leave some evenings free, that is, if it is all right with you.如果你们愿意，我们想留几晚供你们自由支配。
37 We'd have to compare notes on what we've discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。
38 That'll put us both in the picture.这样双方都能了解全面的情况。
39 Then we'd have some idea of what you'll need.那我们会心中有数，知道你们需要什幺了。
40 I can't say for certain off-hand. 我还不能马上说定。
41 Better have something we can get our hands on rather than just spend all our time talking.有些实际材料拿到手总比坐着闲聊强。
42 It'll be easier for us to get down to facts then.这样就容易进行实质性的谈判了。
43 But wouldn't you like to spend an extra day or two here?你们不愿意在北京多待一天吗？44 I'm afraid that won't be possible, much as we'd like to.尽管我们很想这样做，但恐怕不行了。
45 We've got to report back to the head office.我们还要回去向总部汇报情况呢。
46 Thank you for you cooperation.47 We've arranged our schedule without any trouble.我们已经很顺利地把活动日程安排好了。
48 Here is a copy of itinerary we have worked out for you and your friends. Would you please have a look at it?这是我们为你和你的朋友拟定的活动日程安排。
请过目一下，好吗？49 If you have any questions on the details，feel free to ask.如果对某些细节有意见的话，请提出来。
50 I can see you have put a lot of time into it.我相信你在制定这个计划上一定花了不少精力吧。
51 We really wish you'll have a pleasant stay here.我们真诚地希望你们在这里过得愉快。
52 I wonder if it is possible to arrange shopping for us.53 Welcome to our factory.54 I've been looking forward to visiting your factory.我一直都盼望着参观贵厂。
55 You'll know our products better after this visit.56 Maybe we could start with the Designing Department.也许我们可以先参观一下设计部门。
57 Then we could look at the production line.58 These drawings on the wall are process sheets.墙上的图表是工艺流程表。
59 They describe how each process goes on to the next.表述着每道工艺间的衔接情况。
60 We are running on two shifts. 我们实行的工作是两班倒。
61 Almost every process is computerized.几乎每一道工艺都是由电脑控制的。
62 The efficiency is greatly raised, and the intensity of labor is decreased. 工作效率大大地提高了，而劳动强度却降低了。
63 All products have to go through five checks in the whole process.所有产品在整个生产过程中得通过五道质检关。
64 We believe that the quality is the soul of an enterprise.我们认为质量是一个企业的灵魂。