英语听力原文

芭芭拉.桑托斯是一个2岁和一个4岁孩子的母亲。丈夫汤姆是工资可观的工程师。在芭芭拉怀小孩之前，她给政府当建筑师，设计政府建筑。怀孕后，她辞职了，但现在又想恢复工作。为政府效劳的工作非常不错。她丈夫觉得，由于家里不需要额外的收入，她没必要工作。他还觉得女人就应该呆在家里陪孩子。他认为芭芭拉应该一周花一两天做志愿者工作，如果芭芭拉觉得有义务做社会劳动。而芭芭拉十分想念她工作带来的刺激，并且觉得做志愿者肯定不能让自己满意。她也希望能有自己的收入，当她想买东西的时候就不用和丈夫开口要钱了。她认为在家陪孩子没有必要，而且她认识一个愿意来家里工作的可靠的保姆。汤姆不认为保姆能代替妈妈，并且认为让孩子花这么长时间和一个外人混在一起是一个坏主意。
Passage3 原文：
Barbara Santos is a wife and the mother of 2 children, ages 2 and 4. Her husband, Tom, is an engineer and makes an excellent salary. Before Barbara had children, she worked as an architect for the government, designing government housing. She quit her job when she became pregnant, but is now interested in returning to work. She's been offered an excellent job with the government. Her husband feels it's unnecessary for her to work since the family does not need the added income. He also thinks that a woman should stay home with her children. If Barbara feels the need to do socially important work, he thinks that she should do volunteer work one or two days a week. Barbara, on the other hand, has missed the excitement of her profession, and does not feel she would be satisfied doing volunteer work. She would also like to have her own income, so she does not have to ask her husband for money whenever she wants to buy something. She does not think it's necessary to stay home every day with the children, and she knows a very reliable babysitter who's willing to come to her house. Tom does not think a babysitter can replace a mother, and thinks it's a bad idea for the children to spend so much time with someone who's not part of the family.
2010年6月
Passage1 原文 ቤተ መጻሕፍቲ ባይዱ
As the new sales director for a national computer firm, Alex Gordon was looking forward to his first meeting with the company's district managers. Every one arrived on time and Alex's presentation went extremely well. He decided to end the meeting with a conversation about the importance of the district managers to the company's plans. “I believe we're going to continue to increase our share of the market”, he began, “Because of the quality of the people in this room. The district manager is the key to the success of the sales representatives in his district. He sets the tone for everyone else. If he has ambitious goals and is willing to put in long hours, everyone in his unit will follow his example.” When Alex was finished, he received polite applause but hardly the warm response he had hoped for. Later, he spoke with one of the senior managers. “Things were going so well until the end”, Alex said disappointedly, “Obviously I said the wrong thing.” “Yes”, the district manager replied, “ Half of our managers are women. Most have worked the way up from sales representatives and they are very proud of the role they've played in the company's growth. They don't care at all about the political correctness but they are definitely surprised and distressed to be referred to as ”he“ in your speech.”
作为国家电脑公司一个新的销售总监，阿莱士.戈登期待着与公司地方经理们的第一次会见。每个人都准时到场，阿莱士的演讲也做得好极了。他决定在会议的最后进行一个关于地方经理对公司计划重要性的交流。“我相信，我们会延续市场份额增长的势头，”他开始说，“多亏了每个在场的人。地方经理是地方销售代表们成功的关键。他为其他每个人定下了基调。如果他有不凡的抱负，愿意花时间，那他单位里的每个人都会以他为榜样。”讲话结束时，出乎阿莱士的意料，他收到了出于礼貌但并不热烈的掌声。片刻后，他找到一个高管人员。“会议进行得真不错，只是结尾不好。”他失望地说，“很明显，我说错话了。”“是的，”那个高管说，“我们地方经理一半以上是女性，大多都是从销售代表做上来的，她们也都为自己对公司的贡献而自豪。她们并不在乎言语原则上的正确性，但听到您用‘他’来称呼她们，她们肯定会感到惊讶和不快。”
2010年12月
Passage One
投诉的最佳方式是做得正式、有权威。如果你的投诉发生在当下，比如你在餐馆的点菜被弄错了，你就提出一个礼貌但坚决的要求，去见经理。经理过来时，询问他或她的名字，然后陈述你的遭遇，以及你想要餐馆怎么赔偿你。礼貌些。叫嚷或者动粗不会给你带来好结果。但是投诉一定要坚决。另外，要显出你的权威性（让人感觉到或显示出高位或权威的意思；具有一种权威之神态。译者注）。但并不代表装腔作势地说：“知道我是谁么？”权威性的意思是，人们希望别人怎么对待自己，就怎样对待别人。如果你表现出希望合理地要求得到实现的架势，要求就很可能实现。最差的抱怨是用电话。你对一个声音说话，但看不到人，于是你不知道对面是什么反应。那个人很可能搪塞你。当面或书信投诉总的说来更有效些。如果你的投诉并不急于得到回应，那书信会更好。如果你买了没用的设备，写信给卖家，信要正式、切题——不要罗嗦一段你叔叔怎么怎么修然后怎么怎么不好的话。
Passage2
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name and then state your problem, and what you expect to have done about it. Be polite. Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn't mean to put on airs and say, “Do you know who I am?” What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you can not see, so you can't tell how the person on the line is reacting. It is easy for that person to give you a run-around. Complaining in person or by letter is generally more effective. If your complaint does not require an immediate response, it often helps to complain by letter. If you have an appliance that doesn't work, send a letter to the store that sold it. Be business-like and stick to the point. Don't spend a paragraph on how your Uncle Joe tried to fix the problem and couldn't.