浙江工商大学饭店管理学英文
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Labor Relation
Training
Food & Beverage Department
(Full Service Hotel)
Director of Food & Beverage
Executive Chef
Assistant F/B Director
Service Staff Waiter/Waitress
Front and back of the house
Front of the house (前台) including: Front Office, Food & Beverage Service Sector, Housekeeping, the departments and sectors have regular guest contacts.
Director of Housekeeping Or Executive Housekeeper
Assistant Executive Housekeeper
Floor Supervisor PA Supervisor
Laundry Supervisor
PA Staff Room Attendants
Accounting
Departments of a full – service hotel
General Manager
Assistant General Manager
Resident Manager
Director of Housekeeping
Director of Human
Resource
Back of the house（后台） including: Engineering, Accounting, Administration and the departments and sectors have few guest contacts.
Departments of a Limited Service Hotel
Inventory, Work Orders,
Purchasing, Utilities, Tools
Chief Engineer Assistant Chief Engineer
Supervisor Energy Management
Supervisor Administration
Supervisor Preventative/ Maintenance
Front Office Manager
Director of Food &
Beverage
Chief Engineer
Director of Sales &
Marketing
Director Security
Controller
Rooms Department
(Full Service Hotel)
HVAC, Electric, Water
Plumbing, Electric, Carpentry, HVAC, Painting, Masonry,
Grounds, Television, Upholstery, Pool
Security Department
(Full Service Hotel)
Front Office Manager
Assistant Front Office Manager
Assistant Manager
Chief Concierge
Receptionist
Cashier
Bell
Boy
Engineering Department
(Full Service Hotel)
Room Division Manager Reservation Front Office
Housekeeping Laundry Security
Engineering PBX
Room Department
(Full Service Hotel)
Resident Manager I/C Rooms
Chapter 2
Organizational Structure
Learning Objectives
To be familiar with the organization of a lodging establishment.
To understand some basic hotel management concepts, e.g. Pattern of Authority, Span and Control.
General Manager
Audit
Front Desk
Housekeeping Maintenance
Sales
Departments of a Full – Service Hotel
General Manager
Rooms
Food & Beverage
Human Resource
Marketing & Sales
Director Security
Supervisors
Security Officers源自文库
Human Resource Department
(Full Service Hotel)
Director of Human Resource
Personnel Manager
Recruitment
Benefits Payroll
Hostess
Sous Chef / Pastry Sous Chef
To learn the hotel staffing system.
Organizing
The process of structuring human and physical resources order to accomplish organizational objectives, involve dividing takes in jobs, specifying the appropriate department for each job, determining the optimum number of job in each department, and delegating authority within and among departments.
Training
Food & Beverage Department
(Full Service Hotel)
Director of Food & Beverage
Executive Chef
Assistant F/B Director
Service Staff Waiter/Waitress
Front and back of the house
Front of the house (前台) including: Front Office, Food & Beverage Service Sector, Housekeeping, the departments and sectors have regular guest contacts.
Director of Housekeeping Or Executive Housekeeper
Assistant Executive Housekeeper
Floor Supervisor PA Supervisor
Laundry Supervisor
PA Staff Room Attendants
Accounting
Departments of a full – service hotel
General Manager
Assistant General Manager
Resident Manager
Director of Housekeeping
Director of Human
Resource
Back of the house（后台） including: Engineering, Accounting, Administration and the departments and sectors have few guest contacts.
Departments of a Limited Service Hotel
Inventory, Work Orders,
Purchasing, Utilities, Tools
Chief Engineer Assistant Chief Engineer
Supervisor Energy Management
Supervisor Administration
Supervisor Preventative/ Maintenance
Front Office Manager
Director of Food &
Beverage
Chief Engineer
Director of Sales &
Marketing
Director Security
Controller
Rooms Department
(Full Service Hotel)
HVAC, Electric, Water
Plumbing, Electric, Carpentry, HVAC, Painting, Masonry,
Grounds, Television, Upholstery, Pool
Security Department
(Full Service Hotel)
Front Office Manager
Assistant Front Office Manager
Assistant Manager
Chief Concierge
Receptionist
Cashier
Bell
Boy
Engineering Department
(Full Service Hotel)
Room Division Manager Reservation Front Office
Housekeeping Laundry Security
Engineering PBX
Room Department
(Full Service Hotel)
Resident Manager I/C Rooms
Chapter 2
Organizational Structure
Learning Objectives
To be familiar with the organization of a lodging establishment.
To understand some basic hotel management concepts, e.g. Pattern of Authority, Span and Control.
General Manager
Audit
Front Desk
Housekeeping Maintenance
Sales
Departments of a Full – Service Hotel
General Manager
Rooms
Food & Beverage
Human Resource
Marketing & Sales
Director Security
Supervisors
Security Officers源自文库
Human Resource Department
(Full Service Hotel)
Director of Human Resource
Personnel Manager
Recruitment
Benefits Payroll
Hostess
Sous Chef / Pastry Sous Chef
To learn the hotel staffing system.
Organizing
The process of structuring human and physical resources order to accomplish organizational objectives, involve dividing takes in jobs, specifying the appropriate department for each job, determining the optimum number of job in each department, and delegating authority within and among departments.