上海《企业人力资源管理师》2级英语模拟试卷及答案

上海市职业资格鉴定

《企业人力资源管理人员》（人力资源管理师）

专业英语试卷1

一、英汉互译（每题2分，共30分）

1. Behavior modeling

2. Employee leasing

3. Factor comparison system

4. Graphic rating-scale method

5. Panel interview

6. Replacement charts

7. Selection

8. Vesting

9. Team leader training

10. Profit sharing

11. 心理支持

12. 技能工资

13. 网上培训

14. 关键工作

15. 工作扩大化

Answer:

1. 行为模拟

2. 员工租借

3. 因素比较法

4. 图式评估法

5. 小组面试

6. 替换表

7. 甄选

8. 既得利益

9. 团队领导培训10. 利润分

享11. Psychological support 12. Skill-based pay 13. Web-based training 14. Key jobs 15. Job enlargement

二、单项选择（每题2分，共20分）

1. Executives or managers who coach, advise, and encourage employees of lesser rank are called .

A. protégés

B. teachers

C. mentors

D. role models

D. the HR manager’s preferences

2. As an appraiser, you should try to do all of the following except .

A. minimize criticism

B. change the person, not the behavior

C. focus on solving problems

D. be supportive

3. Individuals working internationally need to know as much as possible about all of the following host-country characteristics except .

A. social and business etiquette

B. cultural values and priorities

C. political structure and current players

D. cultural trends

4. Questions contained in structured job interviews should be based on .

A. job analysis

B. job design

C. job specialization

D. job utilization

5. Outplacement services are .

eful methods of attracting individuals into a career

B.designed to help terminated employees find a job elsewhere

C.rarely given to executive employees

D.vital parts of any career management system

6. Which of the following is not a core skill that is critical for success abroad? .

A. physical fitness and mental maturity

B. effective delegatory skills

C. prudent decision-making skills

D. cultural adaptability

7. If your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use? .

A. trait method

B. results method

C. behavior method

D. attitudinal method

8. Compensation programs that compensate employees for the knowledge they possess are known as .

A. skill-based pay plans

B. performance-based pay plans

C. merit-based pay plans

D. seniority-based pay plans

9. To implement a successful program in basic and remedial training, managers should do all of the following except .

A.explain to employees why training will help them in their jobs

e a classroom-oriented approach so employees learn by lectures

C.provide feedback on employees’ progress

D.relate the training to th e employees’ goals

10. Which of the following is not true of self-ratings of performance? .

A. They are beneficial when managers seek to increase the employee’s involvement in the review process

B. Critics argue that self-ratings are more lenient

C. Research has shown that self-ratings are as valid as, if not more valid than, test scores

D. They are free of most biases that other rating sources may have

Answer:

1.C

2.B

3.D

4.A

5.B

6.B

7.C

8.A

9.B 10.D

三、阅读理解（每题3分，共30分）

（一）

The promotion and development of performance management processes by HR can make an important contribution to knowledge management, by providing for behavioral expectations which are related to knowledge-sharing to be defined, and ensuring that actual behaviors are reviewed and, where appropriate, rewarded by financial or non-financial means. Performance management reviews can identify weaknesses and development needs in this aspect, and initiate personal development plans which are designed to meet these needs.

One starting point for the process could be the cascading of corporate core values for knowledge-sharing to individuals, so that they understand what they are expected to do to support those core values. Knowledge-sharing can be included as an element of a competency framework, and the desired behavior would be spelt out and reviewed. For example, positive indicators such as those listed below could be used as a basis for agreeing competency requirements and assessing the extent to which they are met. The following are examples of positive behavior in meeting competency expectations for knowledge-sharing:

. Is eager to share knowledge with colleagues;

. Takes positive steps to set up group meetings to exchange relevant information and knowledge;

. Builds networks which provide for knowledge sharing;

. Ensures as appropriate that knowledge is captured, codified, recorded and disseminated through the intranet and/or other means of communication.

Hansen et al(1999) mention that at Ernst & Young, consultants are evaluated at performance reviews along five dimensions, one of which is their ‘contribution to and utilization of the knowledge asset of the firm’. At Bain, partners are evaluated each year on a variety of dimensions, including how much direct help they have given colleagues.

1.The best title for this article is .

A. Knowledge-sharing

B. Performance management reviews

C. Performance management processes

D. Performance management for knowledge workers

2. The following are examples of positive behavior in meeting competency expectations for knowledge-sharing except .

A. Is reluctant to share knowledge with colleagues

B.Takes positive steps to exchange relevant information and knowledge

C. Builds networks which provide for knowledge sharing

D. Ensures as appropriate that knowledge is captured, codified, recorded

and disseminated through some means of communication

3.Which of the following is not mentioned by Hansen et al? .

A. At Bain, direct help that partners have given colleagues will be evaluated.

B. At Ernst & Young, consultants’ contribution to the knowledge asset of the firm will be evaluated.

C. At Bain, partners are eager to share knowledge with colleagues.

D. At Ernst & Young, consultants are evaluated at performance reviews along five dimensions.

4. The author of this passage would most likely agree that .

A. Performance management processes by HR can make little contribution to knowledge management.

B. The cascading of corporate core values for knowledge-sharing to individuals could be one starting point for the performance management process.

C. Knowledge-sharing can’t be included as an element of a competency framework.

D. Taking positive steps to exchange relevant information and knowledge isn’t an example of positive behavior in meeting competency expectations for knowledge-sharing.

5. According to the passage, performance management processes by HR can make an important contribution to knowledge management through

the following measures except .

A. by providing for behavioral expectations which are related to knowledge-sharing to be defined

B. by ensuring that actual behaviors are reviewed

C. by ensuring that actual behaviors are rewarded by financial or non-financial means

D. by building networks which provide for knowledge sharing Answer:

1.D

2.A

3.C

4.B

5.D

（二）

"T-group" stands for "training group," which is not a very helpful description. It is also referred to as sensitivity training, group dynamics, and group relations training. T-group has three aims:

1. To increase sensitivity-the ability to perceive accurately

how others are reacting to one's behavior.

2. To increase diagnostic ability-the ability to perceive

accurately the state of relationships between others.

3. To increase action skill-the ability to carry out the skillful

behavior required by the situation.

In a T-group, the trainer will explain the aims of the program and may encourage discussion and contribute his or her own reactions. But he or she does not take a strong lead and the group is largely left

to its own devices to develop a structure that takes account of the goals of both the members of the group and the trainer provides a climate where the group members are sufficiently trusting of one another to discuss their own behavior. They do this by giving “feedback” or expressing their reaction to one another. Member may not always accept comments about themselves, but as the T-group develops they will increasingly understand how some aspects of their behavior are hidden to them and will, therefore, be well on the way to an increase in sensitivity, diagnostic ability, and action skill.

Follow-up studies have noted three principle areas of change following the attendance of trainees at an external T-group laboratory:

1. Increased openness, receptivity, and tolerance of differences.

2. Increased operational skill in interpersonal relations, with

overtones of increased capacity for collaboration.

3. Improved understanding and diagnostic awareness of self,

others, and interactive processes in groups. T-groups have

been attacked because of the possibility of negative or

detrimental effects. But none of the follow-up studies has

detected any significant problems. A more valid basis for

doubt is that it has been difficult to prove that they have been

cost effective for organizations who have used them on

company or have strongly supported external programs.

This criticism could be leveled at any other form of group training or, indeed, most off-the-job training. The degree to which it can be invalidated will depend on the effectiveness of the training design and of the trainer.

T-group laboratories in their purest form are unlikely ever to become a major part of company training programs, but the group dynamics approach has valid uses in the modified forms.

1. This article might most likely be extracted from the paper about .

A.human resource planning

B.performance evaluation

C.international human resource management

D.training and development

2. "T-group" is referred to as the following except .

A.sensitivity training,

B.on-the-job training

C.group dynamics

D.group relations training

3. The author of this passage would most likely agree that .

A. In a T-group, the trainer will take a strong lead.

B. In a T-group, members may always accept comments about

themselves.

C. In a T-group, the trainer should provide a climate where the group members are sufficiently trusting of one another to discuss their own behaviors.

D. In a T-group, members don’t express their reaction to one another.

4.According to the passage, which of the following can’t change the attendance of trainees at an external T-group laboratory? .

A. poor effectiveness of the training design

B. improved understanding and diagnostic awareness of self and others

C. increased openness, receptivity, and tolerance of differences

D. increased operational skill in interpersonal relations

5. From this passage, we can infer that .

A. T-group laboratories are likely be used as a major part of training programs by company.

B. There is no criticism on T-group laboratories.

C. If T-group laboratories are modified well, it has also valid uses.

D. T-group laboratories have no use for company.

Answer:

1.D

2.B

3.C

4.A

5.C

四、写作（共20分）

某公司欲招聘一位会计主管（chief accountant），需要人力资源管

理部门为其编制一份职位说明书（Job Description），假如公司总经理要求你来完成这项工作，请你用英文完成以下职位说明书。

Job Description

Position Department

Accountable to Salary/pay grade

[ ] 35 – 40 hrs/wk [ ] 20 – 35 hrs/wk [ ] less than 20 hrs/wk Job summary

Responsibilities/daily tasks

Qualifications

Relations of the position to others in the company

Answer:(only for reference)

Job Description

Position chief accountant Department financial department Accountable to CFO Salary/pay grade 3

[ yes ] 35 – 40 hrs/wk [ ] 20 – 35 hrs/wk [ ] less than 20 hrs/wk Job summary

Work closely with the company’s CFO, and ensure that all of the responsibilities pertaining to the accounting department are met.

Develop and direct the activities of the professional staff involved with the financial aspects of operations, including forecasting, planning, budgeting, credit and collections, cost accounting, and financial control systems.

Responsibilities/daily tasks

Report to the CFO and be responsible for all accounting functions.

Providing analytical budgetary & financial planning/reporting support to senior management.

Establishing and maintaining internal controls,external financial reporting.

Interface with external auditors, handling all corporate tax matters. Qualifications

Master degree or above;

At least 5 years experience in accounting work;

Work experience in foreign or JV company is preferred;

Willing to travel.

Relations of the position to others in the company

Administration department; Marketing department; Manufacturing department; R&D department etal.

上海市职业资格鉴定

《企业人力资源管理人员》（人力资源管理师）

专业英语试卷2

一、英汉互译（每题2分，共30分）

1. Career counseling

2. Cross-training

3. Employee leasing

4. Expatriate

5. On-the-job training, OJT

6. Pay grade

7. Perquisites

8. Reengineering

9. Spot bonus

10. Total quality management (TQM)

11.同事评估

12. 情景面试

13.任务分析

14.工作设计

15. 晋升

Answer:

1.职业咨询

2. 交叉培训

3.员工租借

4.外派雇员

5.在职培训

6. 工资等级

7. 津贴

8. 流程再造

9. 即时奖金10. 全面质量管理11.

Peer appraisal 12.Situational interview13.Task analysis14.Job design 15. Promotion

二、单项选择（每题2分，共20分）

1.Performance appraisal methods can be broadly classified as either , , or approaches.

A. trait, behavioral, judgmental

B. trait, behavioral, results

C. behavioral, judgmental, results

D. behavioral, judgmental, attitudinal

2.The area from which employers obtain certain types of workers from within the organization is known as the .

A. internal labor market

B. regional labor market

C. recruiting area

D. external labor market

3. Coaching is a technique that can be used to develop individual skills, knowledge, and attitudes.

A. on-the-job

B. off-the-job

C. web-based training

D.classroom training

4. The primary reason why organizations train new employees is

to .

A.increase their knowledge, skill, and ability level

B.help trainees achieve personal career goals

ply with government regulations

D.improve the work environment

5. The HR department in an overseas unit must be particularly responsive to all of the following environments except .

A. political

B. cultural

C. technological

D. legal

6. Which of the following is not a primary impact that technology has had on HRM? .

A. It has altered the methods of collecting employment information.

B. It has speed up the processing of employment data.

C. It has diminished the role of supervisors in managing employees.

D. It has improved the processes of internal and external communications.

7. Which management group has primary responsibility for the development of disciplinary policies and procedures? .

A. the legal department

B. top-level management

C. the HR department

D. middle management

8. To create a more flexible pool of employees, managers might most likely .

A. rely on job-based pay structures

B. rely on skill-based pay structures

C. implement a gainsharing incentive system

D. implement an employee stock ownership plan

9. Which of the following does not alter the nature of jobs and the requirements of individuals needed to successfully perform these jobs? .

A. downsizing

B. adoption of teams

C. stable growth in product demand

D. global change

10. Wage survey data will normally be collected with the use of .

A. low-rated jobs

B. key jobs

C. high-rated jobs

D. strategic jobs

Answer:

1.B

2.A

3.A

4.A

5.C

6.C

7.C

8.B

9.C 10.B

三、阅读理解（每题3分，共30分）

（一）

Demand forecasting is the process of estimating the future numbers of people required and the likely skills and competences they will need. The ideal basis of the forecast is an annual budget and longer-term business plan, translated into activity levels for each function and department or decisions on ‘downsizing’, in a manufacturing company the sales budget is translated into a manufacturing plan giving the numbers and types of products to be made in each period. From this information the number of hours to be worked by each skill category to make the quota for each period can be computed.

The demand forecasting techniques that can be used to produce quantitative estimates of future requirements are described below. Managerial or expert judgement

This is the most typical method of forecasting. It simply requires managers or specialists to sit down, think about future workloads, and decide how many people are needed. This can be no more than guesswork unless there is reliable evidence available of forecast increases in activity levels or new demands for skills.

Ratio-trend analysis

This is carried out by studying past ratios between, say, the number of direct (production) workers and indirect (support) workers in a manufacturing plant, and forecasting future ratios, having made some allowance for changes in organization or methods.

Work study techniques

Work study techniques can be used when it is possible to apply work measurement to calculate how long operations should take and the number of people required. Work study techniques for direct workers can be combined with ratio-trend analysis to calculate the number of indirect workers needed.

Forecasting skill and competence requirements

Forecasting skill requirements is largely a matter of managerial judgement. This judgement should, however, be exercised on the basis of a careful analysis of the impact of projected product-market developments and the introduction of new technology, either information technology of computerized manufacturing.

1. Demand forecasting is the process of estimating the following except

.

A. the future numbers of people required

B. the likely skills people will need

C. the likely competences people will need

D. the future numbers and types of products

2.Which of the following about demand forcasting in a manufacturing company is false? .

A. The ideal basis of the forecast is an annual budget and longer-term business plan.

B. The forecast can’t be based on decisions on ‘downsizing’.

C. The sales budget should be translated into a manufacturing plan.

D. The number of hours to be worked by each skill category to make the quota for each period can be computed.

3. Which of the following demand forecasting techniques can’t be used to produce quantitative estimates of future requirements? .

A. Managerial or expert judgement

B. Ratio-trend analysis

C.Critical incident method

D. Work study techniques

4. The author of this passage might disagree that .

A. Managerial or expert judgement can be a guesswork if there is reliable evidence available of forecast increases in activity levels or new demands for skills.

B. When ratio-trend analysis is being carried out, we needn’t consider