商务英语听说(第三版)Lesson19 News Report

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商务英语听说(第三版)L16 News Report1

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__p_r_id_e___ of ownership in their work and may get to see their story performed. About 200 _____ac_t_or_s___ and teachers are members of the Story Pirates. It was founded in 2003. The group is based in Los Angeles and also has __p_e_rf_o_rm__er_s__ on the East Coast.
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II. Listen to the news report and choose the best answer to each of the following questions.
1. What is mainly talked about in this program? a. A business magazine. b. A profit by a business. c. Some financial words and expressions used in business
close.
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III. Listen to the news report and answer the questions orally.
1. What’s happened to food prices over the past few years? Food prices have risen sharply over the past few years.
无忧PPTrts expect the technology company Apple to release a new iPad on March 7. 译：业内专家预计科技公司苹果将于3月7 日发布新一代iPad。

初级新编剑桥商务英语第三版听力原文

初级新编剑桥商务英语第三版听力原文全文共3篇示例，供读者参考篇1Title: Original Listening Text from Cambridge English for Business 3rd EditionUnit 1: Introducing the BusinessPart 1: Company BackgroundNarrator: Welcome to the first unit of Cambridge English for Business 3rd Edition. In this unit, we will be introducing the concept of a business and discussing the background of a company. Let's listen to a conversation between two colleagues, Mike and Sarah, as they discuss their company's history.Mike: So Sarah, can you tell me a bit about the background of our company?Sarah: Sure, our company was established in 1998 by a group of entrepreneurs who saw a gap in the market for innovative technology solutions. Since then, we have grown to become a global leader in the IT industry.Mike: That's impressive. What are some of the key milestones in our company's history?Sarah: Well, in 2005, we launched our flagship product, which revolutionized the way businesses handle data storage. And in 2010, we expanded into new markets in Asia and Europe, further solidifying our presence in the industry.Mike: It sounds like our company has come a long way since its inception. What sets us apart from our competitors?Sarah: I think it's our commitment to innovation and excellence. We are constantly striving to stay ahead of the curve and deliver cutting-edge solutions to our clients. This has helped us build a strong reputation in the market.Narrator: Thank you for listening to this conversation on company background. In the next part, we will discuss the importance of market research in business. Stay tuned!Part 2: Market ResearchNarrator: In this part, we will explore the concept of market research and how it can benefit businesses. Let's listen to a discussion between two marketing executives, Jane and Tom, as they talk about the importance of conducting market research.Jane: Tom, why do you think market research is essential for businesses?Tom: Well, market research provides valuable insights into consumer preferences, market trends, and competitor strategies. By understanding the needs and wants of their target audience, businesses can tailor their products and services to meet customer demand effectively.Jane: That makes sense. How can market research help businesses make informed decisions?Tom: Market research allows businesses to gather data on consumer behavior, competitor performance, and market conditions. This information can help businesses identify new opportunities, anticipate market trends, and make strategic decisions that will drive growth and profitability.Jane: It sounds like market research can be a powerful tool for businesses. How can small businesses benefit from market research?Tom: Even small businesses can benefit from market research by gaining a deeper understanding of their target market, identifying niche opportunities, and assessing thecompetitive landscape. This can help them make informed decisions and compete effectively in the market.Narrator: Thank you for listening to this discussion on market research. In the next unit, we will explore the role of communication in business. Stay tuned!End of Unit 1This is just a sample of the original listening text from Cambridge English for Business 3rd Edition. The full version of the textbook contains a wide range of listening materials that cover various business topics in depth. We hope you found this sample text helpful in improving your listening skills and understanding of business concepts. Thank you for listening!篇2Cambridge English for Business is a series of self-study or classroom courses for professional English learners. The series is designed to improve communication skills and provide a strong foundation in the language for work-related purposes. The third edition of Cambridge English for Business offers updated content and a variety of activities to help learners engage with the material.One key component of the Cambridge English for Business series is the listening section. Listening is a crucial skill for effective communication in the business world, as it allows professionals to understand instructions, conversations, and presentations. The listening section in the third edition of the series is designed to expose learners to a range of accents and speech patterns, helping them become more comfortable with understanding English spoken in different ways.Each unit in the Cambridge English for Business series includes a listening task that focuses on a specific aspect of business communication. For example, learners may listen to a simulated business meeting, a customer service call, or a presentation. The materials are authentic and relevant toreal-world business situations, providing learners with valuable exposure to business English in context.In addition to listening practice, the Cambridge English for Business series also includes activities to help learners develop their listening skills. These activities may include pre-listening tasks to set the context, comprehension questions to check understanding, and post-listening activities to reinforce learning. Learners have the opportunity to practice listening for gist,specific information, and detail, as well as to improve their ability to identify key points in a conversation or presentation.Overall, the listening section in the third edition of Cambridge English for Business is a valuable resource for professionals looking to improve their listening skills in a business context. With a focus on authentic materials, relevant content, and varied activities, the series provides learners with the tools they need to succeed in the global business environment.篇3Cambridge English for Business第三版是一套专门设计用于商务英语听力训练的教材。

商务英语第三版95页Report

商务英语第三版95页Report剑桥商务英语第三版95页reportWriting exerciseYou work for a market company.Your client, a soft drinks company, wants to launch a new flavored drink.You tested two possible flavors with focus group. You also asked people to compare normal and diet versions of the two drinks.You have been asked to write a report on your findings and make recommendations to your clientsReport on findings from focus group researchIntroductionThe aim of this report is to make recommendations based on the findings from the focus groups.FindingsFirstly, 73% of the respondents said that the cherry flavor were very positive .Only 9% being strong dislike about the product.On the other hand, about two-thirds said they disliked the strawberry flavor because of the sugar and the flavor tastes not real.Finally, with regard to the normal and diet version, more than 20 % people preferred the diet cherry version and nearly three times as many preferred the diet strawberry version.RecommendationsBased on these findings, I would recommend that the company launches two types of cherry flavor drink. While I wouldn’t suggest a normal strawberry version, the companycould consider producing a diet version which was clearly more popular.。

商务英语听说(第三版)L24 news report

tuition and fees at colleges.
Part A Sample News Reading
Notes:
1. The World Economic Forum 世界经济论坛
世界经济论坛是以研究和探讨世界经济领域存在的问题、促进国际经济合作与交流为宗旨的非官方国际性机构。总部设在瑞士日内瓦。论坛会员是遵守论坛“致力于改善全球状况”宗旨，并影响全球未来经济发展的1000多家顶级公司。
2. How much did tuition and fees increase at public four-year colleges and universities in the past academic year? More than 8%. / Seven percent if you exclude California.
Lesson 24
News Report 4
Aims
Learn about： 1. 21st World Economic Forum held in Thailand; 2. “Rio + 20” Conference on Sustainable Development. Talk about:
3. Klaus Schwab started what came to be called the World Economic Forum and is its executive chairman. 译：克劳斯施瓦布宣布世界经济论坛开幕，他是此次会议的执行主席。
4. But she also pointed to technological progress, democratic reforms and new centers of economic growth as signs of hope.

新编剑桥商务英语第三版

新编剑桥商务英语(高级)第三版3.1(总8页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--MODULE 3 BUSINESS TOPICCommunication at workVOCABULARY Mean of communication1What does this quotation mean to you‘Think like a wise man but communication in the language of thepeople.’. Yeats, poet (1865-1939)2Delete the verb that does NOT go with each type of business communication.0 an emailsend /draft /post1 a phone calldo/make /receive2 a press release put up/issue/put out3 an advertising campaign launch/run/make4 a presentation give/make/ tell5 a meeting or seminar hold /attend/carry out6 a reportproduce/run/publish7 a notice putout/put up/ display8 a memo to all concerned publish/sendout/circulate9 information on the Internet post/make/put3 For which of the following would you feel most confident usingyour EnglishAnd least confident Discuss with your partner.a presentation a meeting a phone call a report anemail4 Discuss these quotations with your partner.Have you had good experiences of dealing with companies through call centres?Do you shop on the Internet WHY /WHYNOTWith which products or services is face-to-face contact helpful With which is it unnecessary5 Read the five extracts from the magazine Management Now onpage27 and then match each of the eight statements (1-8) with one of the extracts. You will need to use some of the texts more than one.0 You can gather a lot of customer data with modern computer systems. A1 One future trend will be more direct contact between companies and their2Business hasn’t really changed, only the media of3Companies need to think about which channel is most appropriate to th eir customers ’4Customers are frequently frustrated by not being put though quickly to the person they need to speak5There is less human interaction nowadays, but this isn’t necessarily bad for theMANAGEMENT NOW. APRIL ISSUEBetter communication?‘THE MORE ELABORATE OUR MEANS of communication, the less we communication.ˊThese were the words of Joseph Priestly over 200 years ago .But if that was true then ,what would he make of communications technology today?Natalie Fitzgerald asked five people working in the field what they thought.A Bill Osmond, data analystI think he’s got a good point. Powerful IT systems give companies enormous amounts of information on customer behavior, but it’s what they can do this data that matters. A good example in recent years was Centrica, the British utility company. It acquired a big portfolio of different companies and then spent huge amounts of moneyon an IT system designed to cross-sell its various products and services-financial services, telephone contracts, energy supply and so on _to the customers in its different businesses. But they never managed to do it, because their IT people were unable to merge all the customer databases or to make them talk to each otherB SARAH BRIDGESTONE, former call centre managerAbsolutely. Call centres can more often act as a barrier than a help. Talk the example of a well-known mobile phone operator. When a customer calls, he’s given a list of options to choose from: dial I for bill enquiries, 2 to upgrade his handset, 3 if he has a technical problem, 4 if he’s thinking of leaving the company. From each of these he’s taken through another list of options. If he still can’t find what he is looking for, he’s invited to ‘stay on the line until an operator becomes available’. This can take up to ten minutes, by which time he is now seriously thinking of going back to option 4 and cancelling his contract. It really seems counter-productive.C DOUG COOK, bank managerThere is no doubt that modern communication channels have depersonalized a lot of customer contact. Banks have been doing this for years, trying to commoditise the service that they offer so that they can rationalize it and make it cheaper to deliver Most transactions- bank deposits, cash withdrawals, issuing of statements-have been automated whether at a cash machine, over the phone or online. This has saved companies and the customer money. But cost-cutting is by no means the only driver- it’s a trend also driver by customer demand for a quick and flexible service.D FARHANA PATEL, online retailerIt’s just about convenience. Whether I text you a message or tell you the same message face-to-face, it’s still a message. The growth of Internet shopping compared to that of high street shopping shows very clearly that customers want cheaper and more accessible services. Sellers like the convenience too of course. eBay started out as a market place for individuals but, increasingly, companies have used it to sell products direct to consumers. In face it’s not very different from a traditional market place. There is still a community of buyers and sellers who talk to each other and do business just the same as if they were dealing face-to-face.E BRIAN MACWHINNEY, management consultantBusinesses are often too quick to embrace new technology in order to save money or gain a competitive advantage. But applying the same solution to all types of business is never a good idea. There are cultural factors to consider. Using a call centre in India to handle enquiries about train times on railways in Europe is a bad idea because it isn’t suited to customers’ expectations. On the other hand, a European customer of a computer company doesn’t really mind if his technical problem is solved by a call centre operator in India or Ireland or Al aska, because it doesn’t require any cultural knowledge. Good communication is about finding the right channel. In time, I expect we’ll see a return to more face-to-face contact with customers and more local services.SPEAKING 1 Which of the following do you find useful When do you use it Whymobile phone email SMS MSN Blackberry2 Decide the best ways to communication the following messages.VOCABULARY 3 Complete each definition with the correct word (the first letter has been written for you).0 To answer somebody, you give a reply.1 To ask for something, you make a r_____.2 To help someone remember, you give them a r_____.3 To suggest or recommend something, you make a p_____.4 To say something publicly, you make an a______.5 To say sorry you make an a______.6 To insist that someone does something, you make a d_____. GRAMMARGrammar TipOften verbs that express a similar notion will take the same form, eg dissuade discourage, deter are all followed by someone from doing.This can also be the case with opposite notions, eg agree and refuse +to do.I discouraged him from applying for the job.I dissuaded him from applying for the job.Verb patternsIn the email below, all the forms following the communication verbs (discuss, apologise etc) are underlined. Some are incorrect. Correct them.Dear Jimfor givingfor givingFirst of all, I would like to thank you (0) about giving up your time to help ’s very kind of you to agree(1) working with us on this project-I know you are very busy.When we last met, we discussed (2) about creating a special team to deal with complaints from customers. I have since had a meeting with Sarah, the head of the Customer Services team, and I have persuaded her (3) to join us. She suggested (4) to meet next week to put a plan in place. In the meantime, she is going to encourage her team (5) for giving their ideas.I must just tell (6) to you something which happened last week that shows how much we need a better system for dealing with complaints.Last week, a customer rang to complain (7) about having to wait one month for delivery of a DVD player. He accused us (8) to keep his money so that we could earn interest on it before delivering the product. The sales person who answered the call offered (9) giving him a discount, without even checking the history of the order. When I checked, I discovered an email from us in forming the customer when he thought the product (10) that there will be a one-month delay in delivery. The salesman was very defensive and said that he couldn’t be criticized (11) of trying to keep the customer happy!So you see, we’ve got a lot of work to do. Looking forward to hearing from you.Best wishesKarenPS Remind me (12) to pay for lunch next time!5 Put the words below into their correct place in the table.urge threaten propose undertake praise blame recommend deny convince6 Complete these sentences.0 They threaten to take us to court if we didn’t pay them immediately.1 It’s a very sensitive issue. I suggest __________ an anonymous email.2 Once, in a restaurant, I complained ___________ and the manager told us to leave.3 What a waste of time! We spent three hours discussing___________.4 The company offered__________, but amazingly she refused.5 I’ve promised ___________ by tomorrow morning.6 I can’t believe you had to remind him ____________. That’s his job.7 The regulator accused the company ______________ in its advertisements.GRAMMER 1 Talk about one of the situations 1-4, answering the following questions. Remember to use the correct verb patterns.●When did it take place?●What happened?●Who was there?●What was sai d1 an unusual presentation or talk that you attended2 a memorable job interview you had3 a meeting where two people disagreed strongly4 an interesting business proposition that was made to youWhen I was in my final year of university, a friend asked me if I wanted to join him in a new business venture. Before I could agree to do it, I had to be sure that it was…LISTENIING Dealing with problems2 Look at this customer charter published on the website of Penco Telecommunications. How is it intended to make you feel about the company?Do you believe their promises?Penco Telecommunications… service is our passionCustomer charterOur promise. We will:respect your privacy and keep your detail confidential.offer you the best rates for national and local calls: if you find better, we’ll refund the difference.answer your calls to our customer service centre within three rings. be punctual for service visit appointments(never more than one hour late).give you impartial advice on the best telephone and technology package for you.answer any email within four hours and any letter within five days. carry out satisfaction surveys each three months to ensure you are happy with our service.3Listen to this phone conversation between an angry customer and a call centre operator for PencoTelecommunications.1What is the customer’s problem?2What solution s does the operator suggest?3Which one does the customer accept?4 Listen again and complete the phrases that the operator uses to deal sensitively and efficiently with the problem. Use 1-3 words for each space.1 I ____________ the wait, sir.2 Can I have your number and I__________ it straightaway?3 Don’t worry, I’ll________ to you.4 He can be there by 6 convenient?5 I __________ understand. In ____________, I’m going to have to reschedule him for another day.6 I ____________ what I can do. Please just___________ for a moment.7 Would that be___________________8 If you ____________ tell me your mobile number, I can get that activated immediately.SPEAKING Handling calls sensitively5 Work with a partner. Take it in turns to make the call or receive the call. Study each situation and then act out the telephone conversation. Deal sensitively with each problem. Look at the notes below and prepare your telephone calls.Student A1 You work for a parcel delivery company. Your computers have been behaving strangely today. Receive the call from a customer.2 You ordered a fish tank from a mail order company. The picture in the catalogue showed a complete fish tank with heater, air pump and fish. But when it arrived it was just a glass box. Telephone to complain.3 It is 6:30 in the morning. You receive a call from someone that you don’t know. You don’t like rece iving unsolicited calls at home.4You work in the service department of an electricity company. You receive a request which is not really possible to satisfy.Students B1 You have ordered delivery of a new laptop computer. When you track the order on the internet, you find that it has gone from Ireland to HongKong. You live in London. Telephone to find out what’s happening.2 You work for a mail order company that supplies aquariums and accessories. You receive a call from an unhappy and confused customer.3 You work for a promotions company for a fitness club. You call potential customers in the evenings to offer them a free month’s trial of their local gym. Make the call.4 While at work you suddenly realise that you have left your iron on at home –in a small village one hour’s drive away. Telephone the electricity company to see if they can cut of the electricity supply to your house.。

外研社《英语初级听力》第19课课文翻译

Lesson 19—Good morning. Can I see Mr. Johnson, please?早上好，请问我可以见约翰逊先生吗？—Have you an appointment?您预约了吗？—Yes, at half past ten.是的，在十点半—What's your name, please?请问您叫什么?—McDonald, Jane McDonald.麦当娜，简麦当娜—Ah, yes. Mr. Johnson's expecting you. This way, please. Mr. Johnson's room is on the next floor. 是的，约翰逊先生正在等您。

请往这边走，约翰逊先生的房间在下一层—What does your friend do for a living?你的朋友做什么谋生？—He's one of those people who give legal advice.他是那些提供法律建议的人之一—Oh, I see. He is a solicitor, you mean.我懂了，你的意思是他是一名律师—Yes. That's the word I was looking for. My vocabulary is still very small, I'm afraid.是的，那正是我在寻找的词。

恐怕我的词汇量仍然很少—Never mind. You explained what you meant.没关系，你解释了你的意思—What shall we do this weekend?这周末我们应该做什么?—Let's go for a walk.咱们去散步吧—Where shall we go, then?那么，我们应该去哪呢？—Let's go to the new forest. We haven't been there for a long time.去新森林吧，我们好久没去那儿了—That's a good idea. I'll call for you in a car at about half past ten. Is that alright?好主意，我会在十点半在车里给你打电话，可以吗？—That'll be splendid. See you tomorrow, then. Goodbye.那太好的，明天见，拜拜—You have some brown shoes in the window at four pounds. Would you show me a pair in size six, please?你的窗口有一些四英镑的棕色绒面革的鞋子，能给我看一双六码的吗?—Oh, what a pity. We have no size six left in that style. But we have a pair in slightly different style.真遗憾，我们没有那种款式的六码鞋子了，但我们有一双款式有轻微差别的。

商务英语听说(第三版)Lesson19 News Report

10. He urged President Bashar al-Assad "to show leadership and vision" and keep his promise to end the violence by this Tuesday. 译：他督促叙利亚总统巴沙尔· 阿萨德“ 彰显领导力和远见”，并信守承诺于下周二前结束暴力。
4. What does the report look at? It looks at possible effects of water problems on United States national security interests over the next 30 years. 5. What are the areas that will be most affected by water problems? North Africa, the Middle East and South Asia.
4. Then-President Richard Nixon finally disconnected the dollar from the value of gold in 1971. 译：随后，尼克松总统终于在1971年宣布美元脱离黄金价值。
5. The IMF also ended the required use of gold in transactions with its member countries. 译：国际货币基金组织还同时不再要求其成员国之间使用黄金进行交易。
Part C Speaking
Work in groups and discuss the following questions. What’s your understanding about the water-related problems? Could you give some examples to show the importance of water? And what should we do in order to save water?

当代商务英语听说教程3答案

当代商务英语听说教程3答案Unit 1湍流，激流04251084试订，试购12SY05B034@GDXZ.GZ 整批交易宣传资料，印刷品财务一揽子计划综合工资1.black coffee2.turbulance, too bad3.electronic mapn market5.trial ordersubsidiary1.sales,supervisor2. a couple of months, HJK project3.JNL4.DNC package5.promotional1. a sales assistant2.give you my busines card3.any trouble finding us4.staying at5.with a view6.back home7.your proposal8. a firm reply9.go over10.appreciate11. a pleasure1.jeans and tennis shoes2.attentive and friendly3.firm and short1.make a point2.have a conversation3.those cases4.make an impression5.look relaxed6.potential client7.after the introduction8.future conversations9.repetition10.sound like11.back pocket12.typical or other questions13.extend your hand14.loose handshake1609B．Dictation P101. a process2.missed opportunity3.In fact4.as a result5.not successful6.reflect your own7.your goals8.more than9.decisive factormunication skills, including written and oral presentations, as well as an ability towork with others, are the main factors contributing to job success.P12 Conversation 2Task One：1.the matter of agency2.the Managing Director3.their mutual benefit4.exchange views, all the help5. a dinner partyTask Two：1.He hopes to be appointed as a sole agent of Mr. Jones’company in China.2.He is the Managing Director of the company.3.For about two years.4.Because it will benefit both sides.5.Probably he will discuss the matter of agency with Mr. Lee over the dinner.Personal Digital AssistantUnit 2Rain check是美国流行口语，典故出自露天举行的棒球比赛。

新标准大学英语视听说教程3新闻部分原文及翻译

新标准大学英语视听说教程3 新闻部分原文及翻译Unit 1News 1Recent statistics show that young people are heading abroad in ever-increasing numbers – at least temporarily. Experts say spending time overseas can give students an advantage when looking for a job after they graduate. Employers are attracted to candidates with international experience and global skills.Audrey Morgan, a graduate of the University of Pennsylvania, was inspired to learn Spanish. She decided to spend a semester studying in Spain during her junior year. That experience led to the job she has today, as an engineer for a technology company with offices all over the world.Her current work project involves working closely with an organization in Spain, and her fluent Spanish means she is able to translate documents from Spanish to English and communicate with her Spanish co-workers. She hopes to work in one of her company's international offices within a few years.It's up to students to decide how long they want to spend studying overseas. They may go for a year, a semester or a summer. However long or short the time, they are sure to have a rewarding experience.Q1. How does studying abroad give students an advantage in the job hunt?Q2. How much time should students spend overseas?最近的统计数据显示，越来越多的年轻人出国——至少是暂时的。

上海外版大学英语听说教程_第三版_第三册_听力原文及答案

上海外版大学英语听说教程_第三版_第三册_听力原文及答案Unit1B1I'd Like to Make a ReservationOperator: Glory Inn, Atlanta.Paul: Hi, this is Paul Lambert. I'm the manager of the band Country Boys. You know, the rock band from Chicago. I want ...Operator: Please hold, Mr Lambert. I'm putting you through to the reservations manager.Paul: But ...Manager: Mr Lambert? This is Laurie Perry, the hotel manager. Paul: Oh, yeah? Well, I need five rooms for Friday night. That's the 15th. I want the best rooms in the hotel.Manager: Sorry, I'm afraid I cannot accept your reservation. Paul: Now look, we always stay at the Glory Inn ...Manager: I know that, sir. Last time you were here, we had a number of complaints from other guests.Paul: You mean they don't like long-haired rock musicians! Manager: That's not the problem, sir. The band used bad language in the coffee shop, and threw two TV sets into the pool.Paul: Yeah, yeah. Well, I'll tell them to be more careful this time. Manager: I'm afraid that's not all, sir. You haven't paid the account for the lasttime yet.Paul: I'm sorry. I'll put a check in the mail right away. Manager: Please do.Paul: So, what about our reservation for Friday?Manager: I'll answer that very simply, sir. No way!1. Why was Paul Lambert calling the Glory Inn? AA.To book hotel rooms at the Glory Inn for his rockmusicians.B.To ask if there are any rooms available on Friday night.C.To say that he is mailing a check to pay for the band'slast stay at the hotel.D.To apologize for his rock musicians' misbehavior lasttime when they stayed at the hotel.2. TIPS Who might the first woman be? C.A manager.A.A receptionist.B.An operator.C.An accountant.3. TIPS What did Mr Lambert promise to do on the phone? A.Tell his musicians to be more careful this time.A.Pay a higher deposit for his reservation of the bestrooms in the hotel.B.Tell his musicians not to wear long hair.C.Pay the account on time this time.4. TIPS What happened to Mr Lambert's request for a reservation? B.It would not be accepted until he had paid his earlier account first.A.It would not be accepted even if he paid his earlieraccount.B.It was turned down because he failed to pay his earlieraccount.C.It was finally accepted because he apologized for whathis musicians had done last time.5. TIPS What might be true of Ms Laurie Perry, the hotel's reservations manager? A.She makes decisions on the basis of principles.A.She is easily deceived by empty promises.B.She thinks honesty is more important than profit.C.She thinks a bank check is more reliable than an oralpromise.B2(剪头发，约理发师)Marcel Always Does My HairM: Good morning. Unisex Hairdresser's.W: Good morning. I'd like to make an appointment, please, for three o'clockthis afternoon, with Marcel.M: Let me see ... I'm sorry Marcel's busy at three. Can you suggest another day, madam?W: No. I've an important meeting to attend tonight and I must have my hair done before five. So how about 3:30?M: I'm afraid Marcel is busy all afternoon.W: What a nuisance!M: I'm terribly sorry, madam. But you should always book well in advance. W: I know. I know. But it's short notice for me, too.M: Then may I suggest Tom O'Neil? He is just as good as Marcel. W: But Marcel always does my hair. He knows what style I usually wear. M:But everybody says Tom can quickly figure out the best style for a particular customer.W: OK, then. What time will he be available?M: Er ... actually he is busy all afternoon too. But luckily, one of his customers has just called to cancel her appointment. So if you canbe here at 2:45, I can fit you in. You'll be his first customer this afternoon. W: That would be nice then. Thank you. You're really very helpful.M: You're welcome.1. What was the purpose of the woman's call? BA.To talk to Marcel.B.To make an appointment to have her hair done byMarcel.C.To cancel the appointment with Marcel.D.To say that she would come to visit O'Neil at 3:00 thisafternoon.2. TIPS Why didn't the woman make an appointment with Marcel well in advance? A.She was informed of her meeting this evening only a short while ago.A.As Marcel's regular customer, she did not have to doso.B.She did not expect that Marcel would be so popular.C.She had been too busy preparing for her meeting tocall the hairdresser's.3. TIPS What do you know about the woman? D.She likes fashionable hairstyles.A.She always wears the same hairstyle.B.She is going to attend a very important party tonight.C.She is Marcel's regular customer.4. TIPS What did the man on the phone suggest? C.That the woman come later this afternoon.A.That the woman come tomorrow.B.That the woman have her hair done by another hairdresser.C.That the woman go to another salon to have her hair done.5. TIPS How did the woman feel in the end? A.Pleased.A.Disappointed.B.Unhappy.C.Sorry.Uint2B1Choosing a Pet(答案可能有错)(给儿子买宠物)Attendant: Hello. Can I help you?Customer: Yes. I'm looking for a pet for my son. Can you suggest anything?Attendant: What kind of pet does he want? A traditional pet , a cator a dog?Or something unusual?Customer: Well, he'd like a snake or an alligator, but he isn'tgoing to get one.Attendant: We have a nice dog right now , a Rottweiler!Customer: A Rottweiler! Oh, no! I've heard about them on the news. They're very big and mean.Attendant: Oh, no, ma'am. They aren't as mean as some dogs. Customer: Really?Attendant: Yes, really. Last week we had a small dog here. It wasonly as big as your purse, but it was as mean as the devil. It bit me three times! Customer: Let's forget dogs, then.Attendant: What about a cat?Customer: A cat. Hmm ... They aren't as friendly as dogs, are they? Attendant: No, but they don't eat as much as dogs either. And they're very clean.Customer: Hmm ...Attendant: What about a bird then? A parrot or a parakeet. We have both. Customer: Which do you recommend?Attendant: Well, parakeets aren't as easy to train, and they never speak as well as parrots.Customer: Yes, but parakeets don't need as much space as parrots, do they? Attendant: That's true. Parakeets are very popular because they are so easy to keep.Customer: Yes, but they're a little noisy, aren't they? I want a quiet pet.Attendant: A quiet pet? Well, what about a goldfish? There's nothing as quiet as a goldfish.1. What was the woman doing? CA.Walking around in a pet shop.B.Looking for a pet for her son as his birthday gift.C.Asking a pet shop attendant about what kind of pet isgood for her son.D.Bargaining with a pet shop attendant about a pet shehad just chosen.2. TIPS What kind of pet did the woman have in mind? D.Either traditional or unusual.A.Not too expensive.B.Easy to take care of.C.Something quiet.3. TIPS What kind of pet did the woman's son prefer?.A traditional one like a cat or a dog.A.A very unusual one like a snake or an alligator.B.A quiet one like a goldfish.C.A mean one like a Rottweiler.4. TIPS What can you conclude from the conversation? D.The attendant was losing his patience at the end of the conversation.A.The attendant would never be able to persuade the woman to buy a pet from the shop.B.The woman's son was hard to please.C.The woman was hard to please.B2(母狗与老虎仔的故事)Dog Plays "Mother" to Tiger CubsPeople at a zoo in China have used a dog named Balu to play mother to three newborn Siberian tigers.The newborn tigers at the Shanghai Wild Animal Park, including one male and two females, were abandoned by their mother. They were very much inneed of being breast-fed and the zoo called for Balu.The first time the 7-year-old bitch acted as a tiger's mother was five yearsago when a Siberian tiger became too sick and weak to feed her four babies and the park had to place an advertisement for a replacement.Since then the animal owned by a farmer from Nanhui has been asked to play mother for 12 tiger cubs on four occasions.Officials from the park came calling for her services two months ago shortly after she had given birth to her own two puppies.Park spokesman Su Feilong recalled: "She was very strong at first sight. Though the tiger cubs were much bigger than her, she regarded them as her own children and fed them wholeheartedly."Balu has now taken to breast-feeding both her own and "adopted" babies, according to Shanghai Daily.Mr Su told the paper: "She is a loving mother, especially to those tigers. When those naughty cubs fought against her own puppies, shenever got angry with them but tried to make them quiet with a gentle hug." 1. Where does the story take place? CA.In a park in Northwest China.B.In a zoo in downtown Shanghai.C.In a wild animal park in Shanghai.D.In an amusement park in Nanhui.2. TIPS What can we learn about a female Siberian tiger in the park?B.She gave birth to three babies recently, one female andtwo males.A.She gave birth to three babies but left them.B.She got very sick and weak after giving birth so shehad no milk for her babies.C.She became a mother for the first time so she didn'tknow how to feed her babies.3. TIPS What did the park do five years ago when the mother of fourtiger cubs was too sick to look after her babies? A.They advertised in the local papers for an animal to takethe place of the mother.A.They looked for another tiger to feed the babies.B.They employed special zoo keepers to feed the cubs.C.They gave the tiger cubs to other wild animal parks. 4. TIPS What can you learn from the story? C.Dogs are always used to breast-feed other newbornanimals when the need arises.A.All animals have motherly love for their own babies.B.Not all animals have motherly love for their young.C.Female tigers are irresponsible mothers.Unit3(一个老年人与两个年轻人谈话)B1You Sure Don't Look ItAmy: Wow, it's hard to believe you're 60 years old, Sophie. You sure don't lookit.Brian: Yeah, you seem so much younger , and have more energy than most people I know my age.Sophie: Thank you, you're sweet, Brian. And I must say, I don't feel 60, either.I guess staying active is the key, and being positive. Brian: Hmmm, I wonder what we'll be doing when we're your age? Amy: It's difficult to imagine what I'll be doing ten years from now , letalone when I'm 60.Brian: You, Amy? Ten years from now? That's easy. You'll be a successfuldoctor and you'll be running two or three large clinics.Sophie: And you'll have already discovered a cure for some terrible disease. Amy: By the time I'm 30? Oh, not likely , but I do kind of like the idea.Sophie: What about you, Brian? What do you think you'll be doing in ten years? Do you think you'll still be working for the same company?Brian: Hmm, good question. Actually, I doubt it. Maybe I'll have started my own business by then. Hey, I know ... I'll own a chain of computer stores. How does that sound?Amy: And you'll have opened branch stores in every major city in the country. Brian: I like this idea.Sophie: That's being very positive.Amy: Right, we can all dream, Brian.TIPSPLAY 1. What is the conversation mainly about?D1.A.Three old people are recalling their life experiences.B.Three young people are imagining what their futurelife will be like.C.An old lady is telling two young persons the story ofher life.D.An old lady and two young people are chatting aboutwhat life will be like in ten years' time.TIPSPLAY Sophie 之所以显得年轻，这与她的爱活动和乐观态度有关。

新视野商务英语视听说第三版下册u9课后答案

新视野商务英语视听说第三版下册u9课后答案1、I was astonished when I heard that Louise was getting married. [单选题] *A. 惊讶(正确答案)B. 气愤C. 高兴D. 想念2、We often go to the zoo _______ Saturday mornings. [单选题] *A. atB. inC. on(正确答案)D. of3、Could you please ______ why you can’t come to attend the meeting? [单选题] *A. explain(正确答案)B. understandC. giveD. reach4、I always make my daughter ______ her own room.（）[单选题] *A. to cleanB. cleaningC. cleansD. clean(正确答案)5、John is fond of playing _____ basketball and Jack is keen on playing _____ piano. [单选题] *A．/…the(正确答案)B．the…/C．/…/D．the…the6、Have you kept in（）with any of your friends from college? [单选题] *A. contractB. contact(正确答案)C. continentD. touching7、—How do you find（）birthday party of the Blairs? —I should say it was __________ complete failure．[单选题] *A．a; aB. the ; a(正确答案)C．a; /D．the; /8、You have coughed for several days, Bill. Stop smoking, _______ you’ll get better soon. [单选题] *A. butB. afterC. orD. and(正确答案)9、_______ hard, _______ you’ll fail in the exam. [单选题] *A. Studying; forB. Study; or(正确答案)C. To study; andD. Study; and10、We will _______ Mary this Sunday. [单选题] *A. call on(正确答案)B. go onC. keep onD. carry on11、____ of my parents has been to my school, so they know _____ of my classmates. [单选题] *A. Neither, none(正确答案)B. No one, noneC. None, no oneD. Neither, no one12、The street was named _____ George Washington who led the American war for independence. [单选题] *A. fromB. withC. asD. after(正确答案)13、28．—Where is Fujian Province?—It’s ________ the southeast of China. [单选题] *A．in (正确答案)B．onC．toD．at14、My friends will _______ me at the airport when I arrive in London. [单选题] *A. takeB. meet(正确答案)C. receiveD. have15、He was?very tired，so he stopped?_____ a rest. [单选题] *A. to have(正确答案)B. havingC. haveD. had16、The beautiful sweater _______ me 30 dollars. [单选题] *A. spentB. paidC. cost(正确答案)D. took17、—______is my notebook？—Look! It’s in your schoolbag.（）[单选题] *A. WhatB. WhichC. Where(正确答案)D. How18、Words are windows（）you can look into the past. [单选题] *A. through which(正确答案)B. through thatC. whichD. whose19、51．People usually ________ the prices before they buy something. [单选题] *A．receiveB．payC．spendD．compare(正确答案)20、As for the quality of this model of color TV sets, the ones made in Chine are by no means _____ those imported. [单选题] *A inferior thanB less inferior toC less inferior thanD. inferior to(正确答案)21、Every means _____ but it's not so effective. [单选题] *A. have been triedB. has been tried(正确答案)C. have triedD. has tried22、We haven't heard from him so far. [单选题] *A. 到目前为止(正确答案)B. 一直C. 这么远D. 这么久23、She often _______ at 21: [单选题] *A. go to bedB. gets upC. goes to bed(正确答案)D. gets to24、You can borrow my book, _____ you promise to give it back to me by the end of this month. [单选题] *A.even ifB. as long as(正确答案)C. in caseD. even though25、Let us put the matter to the vote,（）? [单选题] *A. will youB. can weC. may ID. shall we(正确答案)26、If you know the answer, _______ your hand, please. [单选题] *A. put up(正确答案)B. put downC. put onD. put in27、I live a very quiet and peaceful life. [单选题] *A. 宁静的(正确答案)B. 舒适的C. 和平的D. 浪漫的28、It’s raining outside. Take an _______ with you. [单选题] *A. cashB. life ringC. cameraD. umbrella(正确答案)29、The children are playing wildly and making a lot of?_______. [单选题] *A. cryB. voicesC. noises(正确答案)D. music30、There is a popular belief _____schools don’t pay any attention to spelling. [单选题] *A.that(正确答案)B.whichC.whatD.whose。

世纪商务英语写作第三版Lesson 18 Reports

Lesson 18 Reports (商务报告)Key to ExercisesPractice 1Read the samples again and tick (√) the part that is included in the reports.Practice 2Read the following sentences and write P for purpose, F for findings, C for conclusions, and R for recommendations.P 1. My goal was to acquire hands-on training and to learn new techniques for electric packaging for our Telemetry Department.F 2. The main power input to the office photocopier is worn by constant contact with a filing cabinet.R 3. The motor-driven linear actuators should be purchased and installed as soon as possible.C 4. Electrical hazards in the office area are easily rectified without undue expense.F 5. Based on a projected property-holding time of eight years, the payback period is far too great and would incur investment loss.P 6. The purpose of this report is to determine the feasibility of a self-generated, high-frequency AC power source fluorescent lighting.F 7. In investigating the accident scene, I discovered that the crane-truck’s sign-face saddle was anchored to the truck-bed.C 8. An investment of $366,300.00 of new motor-driven actuators will increase production at a rate of $1,068,762.30.P 9. Beijing will start a daily report mechanism on food safety during the “Good Luck Beijing” International Tournaments officially set to kick off on Aug. 8, a test run for the food safety monitoring system designed for the 2008 Beijing Olympics.C 10. Our annual report on homelessness in the six-county metro area reveals both good news and bad news.Practice 3Compare each pair of the following expressions in business reports and choose the one with proper style.1. a. We achieved impressive sales volumes in the European Region. Trading profitwas 30% up over a previous year. We opened an office in Russia as the first step into this uncovered market.b. Impressive sales volumes were achieved in the European Region, with tradingprofit 30% up over a previous year. An office was opened in Russia as the first step into this uncovered market.2. a. It is suggested that the company should consult with a reliable auditing companybefore entering into any negotiation with Décor Co.b. I suggest consulting with a reliable auditing company before we enter intonegotiation with Décor Co.3. a. The rectification of this problem can be achieved by insertion of a wedge.b. We can rectify this problem by inserting a wedge.4. a. Because people give more and more importance to reducing the time of supplychains, there are more and more cross-docking.b. The increased emphasis on time reduction in supply chains has led to growth ofcross-docking.5. a. We need to evaluate advantages and disadvantages of flextime for employees,employers, and the clients. In any event, one of the important things we should pay a lot attention to is how to motivate the employees.b. Advantages and disadvantages of flextime for employees, employers, and theclients need to be evaluated. In any event, motivational implications for the employees are among the important matters receiving major attention.6. a. Since this training is a voluntary one, the number of the clerks who are attendingthe two training sessions is not great enough. Unless this training is made compulsory, this will continue to be a problem.b. Two training sessions are not being well attended because this training is on avoluntary basis. Unless this training is made compulsory, attendance will continue to be a problem.7. a. The final accounts process is ongoing, with a targeted deadline of 14 May 2009.b. We are processing the final accounts. The deadline is expected to be on 14 May2009.8. a. If our customers can get this information, they will be able to identify trends andmake strategic decisions in accordance with their agency’s goals.b. Armed with this information, our customers will be able to identify trends andmake their strat egic decisions in accordance with their agency’s goals.9. a. Y ou authorized us to have a research on the collection-series on February 15.This report summarizes the findings of the research. Now you could see fromthis report that our last report sent to you on April 5 was very correct.b. This report summarizes the collection-series you authorized on February 15. Itconfirms the findings reported in the preliminary report sent to you on April 5. 10. a. Based on my investigation, I don’t think investment in Murphy Brothers Ltd.will be a wise one as you can see from my report that some of its performance could prove their poor management.b. In conclusion, my investigation indicates that the management and performanceof Murphy Brothers Ltd. proves to be undesirable and investment into it may not be reliable and beneficial as expected.Practice 4Correct the errors in the following sentences.1. Two-thirds of the staff were happy with their bonus.2. Nearly 20% / Sixteen percent of the staff went home early.3. Regarding the training opportunities, about 49% of the staff said that they were satisfied.4. Opportunities for promotion were important to half of the staff.5. Two-fifths of respondents are satisfied with the opportunities for promotion.6. Fewer than 30 replies were received.7. Three-quarters of the test subjects did not understand Question 10.8. Only a quarter of the test subjects completed the task successfully.9. The population of Hong Kong is about 6.7 million.10. Just over a hundred / More than a hundred people replied to the questionnaire.Practice 5The following is a report in memo format. Fill in the blanks with appropriate headings given.Practice 7Jean Elmer plans to write one-page report to the Leasing Manager at Seattle -Tacoma International Airport, explaining what she wants and why it makes sense. The following is the outline of her report. Fill in the blanks with reference to the background information about Jean attached below.Practice 8Compare each pair of sentences and choose the one with better coherence.1. b2. b3. a4. b5. a6. b7. a8. a9. b 10. b1. a. He gave reasons for the failure, but the reasons he gave were not convincing.b. He gave reasons for the failure, but none of them were convincing.2. a. Bare-phones often handle just voice and text messaging. Their sales could beexpected to grow 100% the next five years.b. Sales of bare-phones, which often handle just voice and text messaging, could beexpected to grow 100% the next five years.3. a. Although she likes school life, she is homesick for her family.b. She likes school life. She is homesick for her family.4. a. Central banks promptly cut interest rates and brought borrowing costs to theirlowest levels in decades. This helped the economy avoid a prolonged slump. b. Prompt interest rates cuts by central banks brought borrowing costs to theirlowest levels in decades and helped the economy avoid a prolonged slump.5. a. Our products sell so well on the market that the supply frequently falls short ofdemand.b. Our products sell well on the market. The supply frequently falls short ofdemand.6. a. Y ou don’t have to spend a lot of money in a hospital to treat a cold. There aremany inexpensive traditional remedies. They can help to cure your cold.b. Y ou don’t have to spend a lot of money in a hospital to treat a cold because thereare many inexpensive traditional remedies that can help you.7. a. With 5 years of relevant working experience, I am qualified to be a salesmanager.b. I have got 5 years of relevant working experience. I am qualified to be a salesmanager.8. a. Judging by the abrupt increase of the last month’s sales figure, the newpromotion approaches we recently adopted seem successful.b. There is an abrupt increase in the last month’s sales figure. The new promotionapproaches we recently adopted seem successful.9. a. We entered the store. A salesgirl greeted us. In the store, there are all kinds ofshoes on the shelves. The prices were reasonable and a lot of customers were busy trying and selecting.b. Entering the store, we were greeted by a salesgirl. We saw all kinds of shoes ofreasonable prices and a lot of customers busy trying and selecting them.10. a. To make up the losses of people engaged in related sectors, a subsidy wasannounced to be given by the government.b. It was announced that the government will give a subsidy to people engaged inrelated sectors so as to make up their losses.Practice 9Fill in the blanks to make the sentences more closely related and coherent. Capitalize the first letter if necessary.1. The new expert suggested concrete improvements as soon as she found some inefficient practices in the company.2. Protected industries such as tobacco witnessed slower growth in brand value. For example, Hongtashan, a famous cigarette brand in China, saw its brand value remain the same in the year of 2001 and 2002.3. There are now many products and services on the market, which are similar in content though produced by different companies. It is vital, therefore, for a company to distinguish itself from its competitors by having a strong and recognizable logo.4. The design of the words “Coca-Cola”has not changed since 1886, although the surrounding design has been changed from time to time.5. We are increasing our market share at over 100% annually while other computer manufactures are loosing theirs.6. The secretary got a rise in pay; furthermore, her title was changed to administrative assistant.7. The afternoon meeting was lengthy, and the discussion was mostly a repetition of what had been said in the morning. In brief, the entire afternoon meeting could be described in a few words: a waste of time and money.8. The Egyptians built huge pyramids in North Africa. Similarly, the Maya built them in North and Central America.9. During the first month of New Coke’s introduction, shipments and sales set a record, and numerous people tried the new product. However, the entire picture changed suddenly. Sales were dropping rapidly.10. In contrast with their system, ours seems to be old-fashioned and needs renovation.。

高教版实用商务英语教程(第三版)课件Unit 19 Claim

❖Wang: But let me inform you that the
goods in question were strictly inspected
by the China Commodity Inspection
Dialogue Two Bureau at the time of loading. There
a claim. Yang Hong, the secretary of the other company, is now talking with her on the phone. ❖
Dialogue One Make and
Accept a Claim
❖Yang: Good morning, Red Apple. Can I help you?
Madam? ❖Smith: Actually, no. What we received is not
what we ordered. ❖Yang: Oh, really? We are so sorry. I understand
how you feel. It must be very annoying. I will check into it and call you back as soon as I find out what happened.
❖Wang: Could you tell us the exact cause of the inferior quality? You see, the damage may be caused by a variety of factors.
❖Lee: Here’s a survey report by a well-known lab in London. It says that the packing of the goods is sound and intact at the time of survey. So it is clear that the sesame seeds were not well-dried before packing.

新编剑桥商务英语(初级)词汇(第三版)

新编剑桥商务英语（初级）词汇（第三版）1.1World of work 工作领域business n. 工商企业；商行；商业technique n. 技巧，技能cross-cultural adj. 跨文化的presentation n. 口头报告，陈述，叙述public speaking 演说，演讲consultant n. 顾问consultancy n. 咨询公司run vt. 开办（课程/ 讲习班）one-to -one 一对一的accredited adj. 公认的motivational adj. 激发积极性的，client n. 客户entertaining adj. 有趣的，使人愉快的，professional adj. 专业的，职业的involve vt. 包含、需要、使成为必要部分responsibility n. 责任，所负责的事情be responsible for sb./ sth. 对某人/某事负责title n. 头衔，职称sample n. 样品试用产品account n. 账目，账户correspondence n.（来往的）信件badge n.徽章identify vt. 发现，确定workshop n. 研讨会，讲习班catering service 餐饮服务MD managing director 的缩写，总经理，执行董事gadget n. 小巧的器械，小玩意儿interior adj. 车内产品，内部装饰memo n. 备忘录，便条，便笺electrical appliances 电器，（家用）电器ship vt. 运送power point 电子版幻灯片bonus n. 奖金catalogue n. 产品目录positive adj. 积极乐观的presence n. 仪态，风度，风采diary n. 记事簿Athens n. 雅典（希腊首都）Do you like your job?Do you often travel abroad ?How are you?…Not too bad, thanks.I work for a company that…I work as…What does your job involve ?My job involves do ing…What do you do ?I deal withWho is your MD?I am based in ….1.2Personal and professional details个人和职业详细情况division n. 分理处，部门profile n. 传略；人物简介；概况questionnaire n. 问卷，调查表interview n. 采访；面试musical instrument 乐器destination n. 目的地follow-up questions 后续问题，补充问题swap vt. 交换electronics n. 电子学；电子器件varied adj. 多变化的，各不相同的confectionary adj. 糖果的，有关甜食制造的allocate vt. 分配，分派candidate n. 候选人criterion n. 标准，准则pl.（复数）criteriaInc. adj. Incorporated 的缩写，股份有限的supervise vt. 主管，监管，管理coordinate vt. 使协调scuba diving 水肺潜水marathon n. 马拉松赛跑finance assistant 财务助理audit vt. 审计master’s degree 硕士学位judo n.柔道Chronic Fatigue Syndrome 慢性疲劳综合症ambitious adj. 雄心勃勃的journalism n. 新闻学，新闻业breed vt. 饲养terrier n. 小猎狗chewing gum 口香糖gallery n. 画廊，美术馆format n. 形式，格式SARS--Severe Acute Respiratory Syndrome 严重急性呼吸道综合征,俗称非典型肺炎,简称非典efficiency n. 效率profit n. 利润mentor n. 良师益友make contribution to 为……做贡献personal problem 个人（私人）问题set an example to 树立榜样be based in 在……总部raise money 募捐Master’s degree in business administration: MBA工商硕士Chronic Fatigue Syndrome 慢性疲劳综合症be in charge of 负责best-selling 畅销think of a new idea 想出新点子2.1 Work in progress 工程进展Be in progress 在进行中，在运行中project n. 项目，工程Garden vi.& vt.种植或修整花园，从事园艺工作Update vt. 更新Construction n. 建筑，建筑物Apart from 除了……之外Minor adj. 较小的，次要的Proceed vi. 进行，继续下去panorama n. 全景，全景画management team 管理团队take shape 成形ahead of schedule 提前于预订计划financial report 财务报告temp n. 临时雇员help out 帮助（某人）解决困难give a presentation of 对……做陈述launch vt. 开始，开办，推出；发射photocopy vt. & n. 影印，复印branch n. 分部，分店，分公司projector manager 项目经理subcontractor n. 转包商period of transition 过渡期permanent job 永久性工作temporary employment agency 临时就业中介机构try out 测试，试用take maternity leave 休产假option n. 选择，可选择的办法career field 职业领域existing skills 现有的技能supervisor n. 主管，监督人temorary job 临时工作ask for a pay rise 要求涨工资meet one’s target 完成指标，完成定额sack vt. 解雇administration work 行政管理工作Brazil 巴西Lisbon 里斯本（葡萄牙首都）Belem 贝伦（巴西东北部港口城市）Fortaleza 福塔雷萨（巴西东北部港口城市）Valencia 巴伦西亚（西班牙港口城市）Montpellier 蒙彼利埃（法国南部城市）2.2 Making arrangements 日程安排make arrangements 做安排，做准备plant n. 工厂，车间vt. 种植take time off 抽出时间，休假，休息finance director 财务经理confirm vt. 确认，确定reception n. 接待，接待处trade fair 交易会，展销会present vt. 介绍，引见；出席potential client 潜在客户quality inspector 质检人员job applicant 求职者festival n. 节日self-employed adj. 个体的，自己经营的accept an invitation 接受邀请special reception 特别招待会anniversary n. 周年纪念日venue n. 会场，会议地点attendance n. 出席，出席人数Prague 布拉格（捷克斯洛伐克首都）Morpeth 莫派斯（位于英国诺森伯兰郡）Helsinki 赫尔辛基（芬兰首都）Buenos Aires 布宜诺斯艾利斯（阿根廷首都）Toronto 多伦多（加拿大主要城市）Sydney 悉尼（澳大利亚东南部港口城市，新南威尔士州首府）3.1 Company biography 公司简介biography n. 形成、成长和衰亡的记载；传记fast food restaurant 快餐店transform vt. 转换、改变、改造global business 跨国企业original adj. 最初的，原始的，起源的franchise n. & vt. 特许经销权，给……以特许feature n. & vt. 是……的特色，以……为特色French fries 炸薯条softdrink n. 软饮料；汽水milkshake n. 奶昔purchase vt. 买，购买multimixer n. 多用混合器（机）exclusive distributor 独家批发商（代理商）open vi. & vt. 开设，开办，开张expand vi. & vt. 扩大，扩张corporation n. 公司cosmetic n. 化妆品inspire vt. 激发，启示，使生灵感philosophy n. 哲学revolutionary adj. 革命的raw material 原材料supplier n. 供应者，厂商ethical adj. 伦理的；道德的travel agency 旅行社contract n. & vt. 订合同，合同、契约take delivery of 收货，提取货物merge vi. & vt. 合并fleet 舰队budget airline 低价航空公司go public 上市，公开发售股票business partner 生意伙伴，商业伙伴entrepreneurial adj. 企业家的freelancer n. 自由职业者；自由撰稿人 millinonaire 网络百万富翁celebrity n. 名人entrepreneur n. 企业家Kuwait City 科威特城（科威特首都）San Bernardino 圣贝纳迪诺（美国加利福尼亚州东南部的一个县）Illinois 伊利诺斯州（美国中北部州）3.2 Company performance 公司业绩performance n. 业绩，成绩；性能distribute vt. 配送，分发，分送record profit 历史最高利润vegetarian n. 素食者，素食的organic adj. 使用有机肥料的ingredient n. 配料，成分nutritious adj. 有营养的improve one’s image 改善形象banquet n. 宴会manufacturer n. 制造业者，厂商guarantee vt. & n. 保证，担保，担保人symbol n. 象征，符号，记号innovative adj. 创新的，革新的sport utility vehicle 运动型多用途车component n. 成分optical instrument 光学仪器validation n. （可靠性）检测certify vt. 证明，保证application n. 应用，运用assurance n. 保证，担保，确信，断言founder n. 创始人，奠基人turnover n. 营业额dramatically adv. 戏剧地advertise vt. 做广告，登广告annual report 年终报告，年终终结share price 股票价格proactive adj. 积极的，主动的dedicated adj. 专注的，献身的unique adj. 唯一的，独特的access n. 接近（进入）的机会，接近（进入）的权利；入口consolidate vt. 巩固brochure n. 小册子in this respect 在这个方面，在这个细节maximum n. 最大量，最大限度，极大4.1 International business 国际商务import n. vi. & vt. 进口export n. vi. & vt. 出口competitor n. 竞争对手wholesaler n. 批发商warehouse n. 仓库audio product 音响产品ban n. & vt. 禁令fashion industry crisis 服装行业危机commissioner n. 委员spokeswoman n. 女发言人huge losses 巨大损失resign n. vi. & vt. 辞职garment n. 服装（成衣）clothing blockade 服装封锁in favour of 支持、赞成disastrous adj. 损失惨重的，灾难的import control 进口控制import quotas 进口配额compromise n. 妥协，折中，让步stock exchange 证券交易所appeal to sb. 对……有吸引力available adj. 有空的，能得到的dossier n. 档案，卷宗flat adj. 没电的，平面的embarrassing adj. 令人尴尬的in-house magazine 内部杂志participant n. 参加者stressful adj. 有压力的，紧迫的moderator n. 会议主持人press the mute button 按下静音键reflect on 有损声誉，招来非议teleconference n. 远程电话会议producer n. 生产商wholesaler n. 批发商customer n. 顾客retailer n. 零售商warehouse n. 仓库consumer n. 消费者competitor n. 竞争对手customs n. 海关port n. 港口clothing n. 服装4.2 Business communications 商务沟通printer cartridges 打印墨盒description n. 种类；性质；描述pass the message on to 把留言给……complaint n. 投诉cancel vt. 取消extension number 分机号码pharmaceuticals n. 医药用品budget n. 预算plasma screen TV 等离子电视freight forwarder 货运商distributor n. 发行人，销售商container n. 集装箱production manager 生产经理，厂长Madrid 马德里（西班牙首都）5.1 Career choices 职业选择s tock broker 股票经纪人London Stock Exchange 伦敦证券交易所bank account 银行帐户bankrupt adj. 破产的a modest life 简朴的生活accommodation n. 住处，膳宿get started 开始source of income 收入来源olive n. 橄榄farm products 农产品business contact 生意场的熟人/关系deal in 经营make enquiries 询问record shop 音像店human resource 人力资源HR manager 人力资源经理photography exhibition 摄影展accountancy job 会计工作passion n. 热情，激情competitive adj 竞争的give up sth. all together 完全放弃……professional photographer 职业摄影师portrait n. 肖像，人像studio n. 照相馆，画室，摄影室，演播室Birmingham 伯明翰（英格兰中部城市）Luxembourg 卢森堡（西欧国家）resign from the job 辞职farmhouse n. 农舍bed and breakfast accommodation 只提供床铺与早餐的住宿reorganise vt. 重新组织，重新安排source of income 收入来源as though 仿佛，好像the best of luck 好运5.2 Achievements and plans 业绩和计划design office 设计室book cover 书的封面printer n. 印刷商，印刷工；打印机quotation n. 报价in full colour 用彩色in black and white 用黑白a full progress report 详细的进展报告refer to 参考，查阅，查看book fair 书展，书市a series of 一系列Italian 意大利人，意大利语；意大利的coincidence n. 巧合，巧事move n. 行动，步骤；措施；方法; vi. 移动consolidate one’s strong position 巩固某人的强势地位removal company 搬运公司stationery n. 文具，信纸keep sb. up-to-date 使某人信息灵通utility n. 公用事业，公用事业设备bank loan 银行贷款paperwork 日常文书工作loan application 贷款申请additive n. 添加剂flavour n. 味道，风味，香味on a small scale 小规模Cafén. 小餐馆，咖啡馆snack bar 小吃店，快餐柜outlet n. 直销店；市场；销路strawberry n. 草莓pear n. 梨mango n. 芒果take on 雇佣meet demand 满足需求health club 健身俱乐部be in business 做生意Poland 波兰（中欧国家）Hungary 匈牙利（中欧国家）Spain 西班牙（欧洲南部国家）Portugal 葡萄牙（欧洲西南部国家）Slovakia 斯洛伐克（中欧国家）Bratislava 布拉迪斯拉发（捷克斯洛伐克中南部城市）5.3 Reading Test: Parts One to Threeposter n. 海报，招贴office equipment 办公设备prefabricated hut 预制营房，活动房pharmaceutical company 制药公司previous adj. 以前的，在先的disastrous fall 损失惨重的一跌reach the highest level 达到最高水平rise/ increase/ improve /ascend/ go up/ move up/ mount up 上升soar 飙升fall/ drop/ decrease/ decline/ descend/ go down下降stay stable/ steady/ the same 保持平稳level off 持平recover 反弹peak up 达到顶峰，最高点dramatically 喜剧地，引人注目地considerably 相当大地obviously 明显地gradually 渐渐地sharply 急剧地，明显地slightly 轻微地a little bit 一点儿6.1 Business travel 商务旅行aircraft, check-in, delay, journey, land, luggage, passenger, passport, pilot, take off, travel, trip, air traffic controller, baggage handler,check-in baggage, carry-on bag, boarding pass, board, business/ economy/ first class, flight attendant/stewardship/air-hostess/ stewardess, identity card, return/ single ticket, crew,security/ safety inspection6.2 Travel arrangements 旅行安排Manchester 曼彻斯特（英格兰西北部港口城市）Glasgow 格拉斯哥（英国城市）Bristol 布里斯托尔（英国西部的港口）London Heathrow Airport 伦敦希思罗机场Paris Charles De Gaulle Airport 巴黎戴高乐机场Lyon 里昂（法国城市）。

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