外贸业务员接待必备口语80句等

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外贸业务员的必背的100句常用口语

1 Do I have to make a reconfirmation? 我还要再确认吗？2 Is there any earlier one?还有更早一点的吗？3 Could you tell me my reservation number, please?请你告诉我我的预订号码好吗？4 Can I get a seat for todays 7:00 a.m. train? 我可以买到今天上午7点的火车座位吗？5 Could you change my flight date from London to Tokyo? 请你更改一下从伦敦到东京的班机日期好吗？6 Is there any discount for the USA Railpass?火车通行证有折扣吗？7 May I reconfirm my flight?我可以确认我的班机吗？8 Are they all non-reserved seats?他们全部不预订的吗？9 Do I have to reserve a seat?我一定要预订座位吗？10 May I see a timetable?我可以看时刻表吗？11 How long will I have to wait? 我要等多久呢？12 Which would you prefer, a smoking seat or a non-smoking seat?你喜欢哪种，吸烟座还是禁烟座呢？13 Do you have any other flights? 还有其他航班吗？14 When would you like to leave? 您想什么时候启程？15 Can I reconfirm by phone?我能电话确认吗？16 Where can I make a reservation?我到哪里可以预订？17 Do I need a reservation for the dining car?我需要预订餐车吗？18 How many more minutes will it take for the train to arrive?火车还要多少分钟就要到达呢？19 Is this a daily flight?这是每日航班吗？20 Excuse me. May I get by?对不起，我可以上车吗？21 How much does it cost to go there by ship?坐船到那里要花多少钱？22 Can I cancel this ticket? 我可以取消这票吗？23 Check it to my final destination把它托运到我的目的地。

外贸常用用语接待客人

外贸常用语（接待客人、签单、付款、展会等场景）一、问好1. Good morning/afternoon/evening./May I help you? /Anything I can do for you?2. How do you do? /How are you? /Nice to meet you.3. It’s a great honor to meet you./I have been looking forward to meeting you.4. Welcome to China.5. We really wish you'll have a pleasant stay here.6. I hope you’ll have a pleasant stay here. Is this your fist visit to China?7. Do you have much trouble with jet lag?机场接客1. Excuse me; are you Mr. Wilson from the International Trading Corporation?2. How do I address you?3. May name is Benjamin liu. I’m from the Fuzhou E-fashion Electronic Company. I’m here to meet you.4. We have a car can over there to take you to your hotel. Did you have a nice trip?5. Mr. David smith asked me to come here in his place to pick you up.6. Do you need to get back your baggage?7. Is there anything you would like to do before we go to the hotel?相互介绍1. Let me introduce my self. My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2. Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.3. I would like to introduce Mark Sheller, the Marketing department manager of our company.4. Let me introduce you to Mr. Li, general manager of our company.5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang.6. If I’m not mistaken, you must be Miss Ch en from France.7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago.8. Is there anyone who has not been introduced yet?9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card?11. May I have your business card? / Could you give me your business card?12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again?13. I’ am sorry. I have forgotten how to pronounce your name.小聊1. Is this your first time to China?2. Do you travel to China on business often?3. What kind of Chinese food do you like?4. What is the most interesting thing you have seen in China?5. What is surprising to your about China?6. The weather is really nice.7. What do you like to do in your spare time?8. What line of business are you in?9. What do you think about…? /What is your opinion?/What is your point of view?10. No wonder you're so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12. Good. That's just what we want to hear.确认话意1. Could you say that again, please?2. Could you repeat that, please?3. Could you write that down?4. Could you speak a little more slowly, please?5. You mean…is that righ t?6. Do you mean..?7. Excuse me for interrupting you.社交招待1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. Alright, let me make some. I’ll be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you for lunch today.6. Oh, I can’t let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. Excuse me. I’ll be right back9. Excuse me a moment.告别1. Wish you a very pleasant journey home? Have a good journey!2. Thank you very much for everything you have done us during your stay in China.3. It is a pity you are leaving so soon.4. I’m looking forward to seeing you again.5. I’ll see you to the airport tomorrow morning.6. Don’t forget to look me up if you are ever in FUZHOU. Have a nice journey!约会1. May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2. Let’s fix the time an d the place of our meeting.3. Can we make it a little later?4. Do you think you could make it Monday afternoon? That would suit me better.5. Would you please tell me when you are free?6. I’m afraid I have to cancel my appointment.7. It looks as i f I won’t be able to keep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?9. Anytime except Monday would be all right.10. OK, I will be here, then.11. We'll leave some evenings free, that is, if it is all right with you.市场销售客户询问1. Could I have some information about your scope of business?2. Would you tell me the main items you export?3. May I have a look at your catalogue?4. We really need more specific information about your technology.5. Marketing on the Internet is becoming popular.6. We are just taking up this line. I’m afraid we can’t do much right now.回答询问7. This is a copy of catalog. It will give a good idea of the products we handle.8. Won’t you have a look at the catalogue and see what interest you?9. That is just under our line of business.10. What about having a look at sample first?11. We have a video which shows the construction and operation of our latest products.12. The product will find a ready market there.13. Our product is really competitive in the world market.14. Our products have been sold in a number of areas abroad. They are very popular with the users there.15. We are sure our products will go down well in your market, too.16. It’s our principle in business “to honor the contract and keep our promise”.17. Convenience-store chains are doing well.18. We can have anther tale if anything interests you.19. We are always improving our design and patterns to confirm to the world market20. Could you provide some technical data? We’d like to know more about your products.21. This product has many advantages compared to other competing products.22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.23. I wish you a success in your business transaction.24. You will surely find something interesting.25. Here you are. Which item do you think might find a ready market at your end?26. Our product is the best seller.27. This is our newly developed product. Would you like to see it?28. This is our latest model. It had a great success at the last exhibition in Paris.29. I’m sure there is some room for negotiation.30. Here are the most favorite products on display. Most of them are local and national prize products.31. The best feature of this product is that it is very light in weight.32. We have a wide selection of colors and designs.33. Have a look at this new product. It operates at touch of a button. It is very flexible.34. this product is patented35. The functioning of this software has been greatly improved.36. This design has got a real China flavor.37. The objective of my presentation is for you to see the product’s function.38. The product has just come out, so we don’t know the outcome yet.39. It has only been on the market for a few months, bust it is already very popular.二、关于产品品质1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications m eet your requirements. I’m sure the prices we submitted are competitive.Sample Text价格客人询价1. Will you please let us have an idea of your price?2. Are the prices on the list firm offers?3. How about the price/ How much is this?我们报价4. This is our price list.5. We don’t give any commission in general.6. What do you think of the payment terms?7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.8. In general, our prices are given on a FOB basis.9. We offer you our best prices, at which we have done a lot business with other customers.10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?客人还价12. Is it possible that you lower the price a bit?13. Do you think you can possibly cut down your prices by 10%?14. Can you bring your price down a bit? Say $20 per dozen.15. It’s too high; we have another offer for a similar one at much lower price.16. But don’t you think it’s a little high?17. Your price is too high for us to accept.18. It would be very difficult for us to push any sales it at this price.19. If yo u can go a little lower, I’d be able to give you an order on the spot.20. It is too much. Can you discount it?拒绝还价21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22. Our price is competitive as compared with that in the international market.23. To tell you the truth, we have already quoted our lowest price.24. I can assure you that our price if the most favorable. A trial will convince you of my words.25. The price has been cut to the limit.26. I’m sorry. It is our rock-bottom price.27. My offer was based on reasonable profit, not on wild speculations.28. While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.接受还价29. Can we each make some concession?30. In order to conclude business, we are prepared to cut down our price by 5%.31. If your order is big enough, we may reconsider our price.32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.33. The price of his commodity has recently been adjusted due to advance in cost.34. Considering our good relationship and future business, we give a 3% discount.订单客人询问最小单数量35. What’s minimum quantity of an order of your goods?询问订货数量36. How many do you intend to order?37. Would you give me an idea how much you wish to order from us?38. When can we expect your confirmation of the order?39. As our backlogs are increasing, please hasten the order.40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?41. We regret that the goods you inquire about are not available.客人回答订单数量42. The size of our order depends greatly on the prices.43. Well, if your order is large enough, we are ready to reduce our price by 2 percent.44. If you reduce your price by 5, we are going to order 1000sets.45. Considering the long-standing business relationship between us, we accept it.46. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.47. We have decided to place an order for your electronic weighing scale.48. I’d like to order 600 sets.49. We can’t execute orders at your limits.感谢下单50. Generally speaking, we can supply form stock.51. I want to tell you how much I appreciate your order.52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.53. Thank you very much for your order.交货客人询问交货期54. What about our request for the early delivery of the goods?55. What is the earliest time when you can make delivery?56. How long does it usually take you to make delivery?57. When will you deliver the products to us?58. When will the goods reach our port?59. What about the method of delivery?60. Will it possible for you to ship the goods before early October?答复交货期61. I think we can meet your requirement.62. I ‘m sorry. We can’t advance the time of delivery.63. I’m very sorry for th e delay in delivery and the inconvenience it must have caused you..64. We can assure you that the shipment will be made not later than the fist half of May.65. We will get the goods dispatched within the stipulated time.66. The earliest delivery we can make is at the end of September.客人要求提早交货67. You may know that time of delivery is a matter of great important.68. You know that time of delivery if very important to us. I hope you can give our request your special consideration.69. Let’s discus s the delivery date first. You offered to deliver the goods within six months after the contract signing.70. The interval is too long. Could we expect an earlier shipment within three months?稳住客人71. We shall effect shipment as soon as the goods are ready72. We will speed up the production in order to ship your order in time.73. If you desire earlier delivery, we can only make a partial shipment.74. But you’d better ship the goods entirely.75. We’ll try our best. The earliest delivery we can ma ke is in May, but I can assure you that we’ll do our best to advance the shipment.76. I’m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.77. I’ll find out with our home office. We’ll do our best to advance the ti me of delivery.78. Thank you very much for your cooperation.79. I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.签单签单前建议1. Before the formal contract is drawn up we’d like to restate the main points of the agreement.2. We can get the contract finalized now.3. Could you repeat the terms we’ve settled?4. It is very important for us to abide by contracts and keep good faith.5. Have you any questions as regards to the contract?6. I’d like to hear your ideas about the problem.7. I think it is better to have a good understanding of all clauses before signing a contract.8. Do you have any comment to make about this clause?9. Do you think the contract contains basically all we have agreed on during negotiations?10. Everything has been arranged well. I hope the signing of the contract will go smoothly三、签单11. These are two originals of the contract we prepared.询问签单12. When shall we sign the contract?13. Mr. Brown, do you think it is time to sign the contract?14. Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars?15. Shall we sign the contract now?16. Just sign there on the bottom.17. The contract is ready, would you mind reading it through?18. We have reached an agreement on all the clauses discussed so far. It is time to sing the contract.签单后祝语19. I’m very pleased that we have come to an agreement at last.20. Let’s congratulate ourselves for th e successful contract.付款方式客人询问付款方式1. Shall we discuss the terms of payment?2. What is your regular practice about terms of payment?3. What are your terms of payment?4. How are we going to arrange payment?回复询问付款方式5. We’d like you to pay us b y L/C.6. We always require L/C for our exports and we pay by L/C for our imports as well.7. We insist on full payment.8. We ask for a 30 percent down payment.9. We expect payment in advance on first orders.客人建议付款方式10. We hope you will accept D/P payments terms.11. In view of this order of small quantity, we propose payment by D/P with collection througha band so as to simplify the payment procedure.12. Payment by L/C is the safest method, but rather complicated.礼帽拒绝客人13. I’m sorry. We can’t accept D/P or D/A. We insist on payment by L/C.14. I’m afraid we must insist on our usual payment terms.15. “Payment by installments” is not the usual practice in world trade.16. It is difficult for us to accept your suggestion接受客人付款方式17. In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight; however, this should not be taken as a precedent.18. I have no alternative but to accept your terms of payment.信用证要求及货币19. When should we open the L/C?20. Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.21. How long should our L/C be valid?22. The L/C should be valid 30 days after the date of shipment.23. Could you tell me what documents you’ll provide?24. Together with the draft, we’ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection. I suppose that is all.25. In what currency will payment by made?26. We usually do business in U.S.dollars as world prices are often dollars based.保险客人询问保险1. As for the insurance, I have quite a lot of things which I am still not clear about.2. May I ask you a few questions about insurance?3. What do your insurance clauses cover?4. I wonder if the insurance company holds the responsibility for the loss.5. Have you taken our insurance for us on these goods?6. Can you tell me the difference between WPA and FPA?7. What risks are you usually covered against?8. Is war risk to be covered?9. I’d like to have the insurance of the goods covered at 110% of the invoice amount.回复保险询问10. There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.11. Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc. If the goods are insured, the exporter might get enough to make up his loss.12. Should any damage be incurred, you may, within 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.13. As a rule, we don’t cover them unless you want to.14. If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.15. The FPA clause doesn’t cover partial loss of the particular coverage, whereas the WPA clause does.16. The extra premium involved will be on your account.17. The insurance covers ALL Risks at 110% of the invoice value.18. No, it is not necessary for the shipping line to add to the cost. Our past experience shows that All risks gives enough protection to all the shipments to your area.19. ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land. In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.参观工厂1. You’ll understand our products better if you visit the factory.2. I wonder if you could arrange a visit to the factory.3. Let’s me know when you are free. We will arrange the tour for you.4. I would be pleased to accompany you to the workshops.5. We will drive you to our plant, which is about thirty minutes from here.6. Can I have a brochure of your factory?7. Here is the product shop; shall we start with the assembly line?8. All products have to go through five checks during the manufacturing process.9. The production method ahs been improved by introducing advanced technologies.10. It is a pleasure to show our factory to our friends, what is your general impression?11. It is nice to meet you. Welcome to our factory.12. Shall we rest a while and have a cup of tea before going around?13. I would like to look over the manufacturing process. How many workshops are there in the factory?14. Some accessories are made by our associates specializing in these fields.15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.16. We believe that the quality is the soul of an enterprise.17. Would it be possible for me to have a closer look at your samples?四、广交会（其他）学会这几句广交会上轻松搞定老外Let me introduce you to Mr. Li, general manager of our company. 让我介绍你认识，这是我们的总经理，李先生。

外贸接待话术

外贸接待话术
1.欢迎光临我们的外贸公司，请问您是来询问商品的吗？
2.很高兴见到您，我们可以为您提供什么样的服务？
3.感谢您对我们的关注，有什么可以帮到您的？
4.您好，欢迎来到我们的展位，请问您对哪些产品感兴趣？
5.您好，请问您对我们公司的产品有什么了解？
6.请问有什么样的需求我们可以帮您解决？
7.您好，我是外贸销售代表，有任何问题请随时向我咨询。

8.如果您有任何疑问或需要，都可以随时找我们。

9.您对我们的产品有兴趣吗？我可以给您提供详细的信息。

10.请问您需要了解哪些方面的产品信息？
11.您是否需要我们为您提供样品以供参考？
12.如果您有任何特殊要求，我们可以为您量身定制。

13.我们的产品质量经过严格的检测，可以保证符合国际标准。

14.我们的价格是根据市场情况和订单数量而定的。

15.我们可以提供多种支付方式以方便您的购买。

16.如果您有其他合作意向，我们可以进一步商谈。

17.我们可以帮您安排物流和运输事宜。

18.我们的公司有丰富的经验来满足您的定制需求。

19.如果您对我们的产品有任何改进意见，我们会积极倾听。

20.我们乐意与您建立长期合作关系。

21.非常感谢您的光临，希望我们可以有更进一步的合作机会。

22.如果您对我们的产品或服务有任何问题，请随时与我们联系。

23.我们的团队会竭尽所能为您提供最好的外贸服务。

24.感谢您选择我们的产品，我们会尽心尽力满足您的需求。

外贸接待客户实用口语

外贸接待客户实用口语1. “Hey, how are you?” - 每次见到客户，先热情地来这么一句，就像见到老朋友一样，瞬间拉近和客户的距离。

比如：“Hey, how are you? Long time no see!”2. “What can I do for you?” - 这可是超实用的，随时询问客户需求呀。

像这样：“What can I do for you? You name it, I'll do it!”3. “Let me show you.” - 要给客户展示产品或方案时就说这句。

例如：“Let me show you how amazing our product is!”4. “You're welcome to visit our factory.” - 邀请客户参观工厂时很适用哦。

“You're welcome to visit our factory. It's really impressive!”5. “Is everything okay?” - 时刻关心客户感受。

可以说：“Is everything okay? If not, just tell me.”6. “That's a great idea!” - 客户提出好想法时，赶紧这样回应。

“That's a great idea! We should definitely consider that.”7. “I'll take care of it.” - 让客户放心把事情交给你。

“Don't worry, I'll take care of it.”8. “See you later!” - 送别客户时说，简单又亲切。

“See you later! Have a nice day!”9. “Let's have a chat.” - 轻松开启和客户的交谈。

外贸英语之干货：接待客户常用口语

外贸英语之干货：接待客户常用口语（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作报告、致辞讲话、条据书信、合同范本、规章制度、应急预案、心得体会、教学资料、作文大全、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays, such as work reports, speeches, policy letters, contract templates, rules and regulations, emergency plans, insights, teaching materials, essay encyclopedias, and other sample essays. If you want to learn about different sample formats and writing methods, please pay attention!外贸英语之干货：接待客户常用口语提升外贸英语是贸易人最想做的事情，外贸英语也是一门作为沟通工具的语言。

接见客户必备的外贸口语

读书破万卷，下笔如有神接见客户必备的外贸口语外贸英语口语1.Excuse me. Are you Susan Davis from Western Electronics?对不起，你是来自西方电子公司的苏姗。

戴卫斯吗？2.Yes, I am. And you must be Mr. Takeshita.是的，我就是，你一定是竹下先生吧。

3.Pardon me. Are you Ralph Meyers from National Fixtures？对不起，请问你是从国家装置公司来的雷夫。

梅耶史先生吗?4.Im Dennis. I am here to meet you today.我是丹尼斯，今天我到这里来接你。

5.Im Donald. We met the last time you visited Taiwan.我是唐纳德，上次你来台湾时我们见过面。

6.Im Edwin. Ill show you to your hotel.我是爱德温，我带你去旅馆。

7.How was your flight? Was it comfortable?你坐的班机怎幺样？还舒服吗？8.It was quite good. But it was awfully long.班机很好，就是时间太长了。

9.Did you have a good flight?你旅途愉快吗？10.Not really, Im afraid. We were delayed taking off,and we encountered a lotof bad weather.不太好，我们起飞延误了，还遭遇了恶劣的气候。

11.How was your flight?你的航班怎样？12.Did you get any sleep on the plane?好记性不如烂笔头。

外贸人接待客户必备英语口语58句

外贸人接待客户必备英语口语58句.txt爱尔兰﹌一个不离婚的国家，一个一百年的约定。难过了，不要告诉别人，因为别人不在乎。★ 真话假话都要猜，这就是现在的社会。 1.Excuse me. Are you Susan Davis from Western Electronics？对不起，你是来自西方电子公司的苏姗?戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures？对不起，请问你是从国家装置公司来的雷夫?梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight？你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was y

外贸英语口语：业务员接待客人的时候所需口语100句《二》

外贸英语口语：业务员接待客人的时候所需口语100句《二》51 They describe how each process goes on to the next.表述着每道工艺间的衔接情况。

52 We are running on two shifts.我们实行的工作是两班倒。

53 Almost every process is computerized.几乎每一道工艺都是由电脑控制的。

54 The efficiency is greatly raised, and the intensity of labor is decreased.工作效率大大地提高了，而劳动强度却降低了。

55 All products have to go through five checks in the whole process.所有产品在整个生产过程中得通过五道质检关。

56 We believe that the quality is the soul of an enterprise.我们认为质量是一个企业的灵魂。

57 Therefore, we always put quality as the first consideration.因而，我们总是把质量放在第一位。

58 I hope my visit does not cause you too much trouble.我希望这次参观没给你们增添太多的麻烦。

59 Do we have to wear the helmets?我们得戴上防护帽吗？60Is the production line fully automatic?生产线是全自动的吗？61 What kind of quality control do you have?你们用什么办法来控制质量呢？62 All products have to pass strict inspection before they go out.所有产品出厂前必须要经过严格检查。

外贸交流基本口语

外贸交流基本口语1. “Nice to meet you! How's business?”（初次见面打招呼并询问业务情况）- 就像我们在国内见到新朋友会说“你好啊，最近过得咋样？”在外贸交流中，这也是很常见的开场白。

比如我参加一个国际展会，看到一个潜在客户，我就满脸笑容地走过去说：“Nice to meet you! How's business?”那种热情就像迎接久别重逢的老友。

2. “Our products are top - notch.”（强调产品质量顶尖）- 这就好比说我们的产品是尖子生一样。

有一次我给一个外国客户介绍我们厂生产的电子产品，我自信地告诉他：“Our products are top - notch. They are like the Ferraris in the world of electronics.”他一下子就来了兴趣。

3. “What are your requirements exactly?”（询问确切需求）- 这就像你去餐馆点菜，服务员问你“您到底想吃啥呀？”在和外贸客户沟通时也一样重要。

记得有个客户来找我谈合作，我就直接问他：“What are y our requirements exactly?”这样能快速了解他的想法。

4. “We can offer a competitive price.”（提供有竞争力的价格）- 就像是在一场价格大战中，我们拿着最厉害的武器。

有一回，我和一个外国采购商谈判，他说我们的价格可能有点高，我马上回应：“We can offer a competitive price. Our price is like a bargain in a flea market, you won't find a better de al elsewhere.”5. “Could you tell me your budget?”（询问预算）- 这就如同两个人商量一起出去玩，得先知道对方打算花多少钱呀。

外贸接待客户常用英语

社交接待1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. All right, let me make some. I’ll be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food广东菜?5.I would like to invite you for lunch today.6.Oh, I can’t let you pay. It is my treat, you are my guest.7.May I propose that we break for coffee now?8.Excuse me. I’ll be right back.9.Excuse me a moment.告别1.Wish you a very pleasant journey home? Have a good journey!2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU. Have a nice journey!约会1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free?6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We’ll leave some evenings free, that is, if it is all right with you.品质1.We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products?4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality. That is our best selling point.7.As long as the quality is good. It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem. Quality is something we never neglect.11.You are right. It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements. I’m sure the prices we submitted are competitive. Sample Text.问好1.Good morning/afternoon/evening. /May I help you? /Anything I can do for you?2.2. How do you do? /How are you? / Nice to meet you.3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you’d have a pleasant stay here.6.I hope you’ll have a pleasant stay here. Is this your fist visit to China?7.Do you have much trouble with jet lag?机场接客1.Excuse me; are you Mr. Wilson from the International Trading Corporation?2.How do I address you?3.May name is Benjamin liu. I’m from the Fuzhou E-fashion Electronic Company. I’m here to meet you.4.We have a car an over there to take you to you hotel. Did you have a nice trip?5.Mr. David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage?7.Is there anything you would like to do before we go to the hotel?相互介绍1.Let me introduce my self. My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department managerof our company.4.Let me introduce you to Mr. Li, general manager of our company.5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang.6.If I’m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago.8. Is there anyone who has not been introduced yet?9.It is my pleasure to talk with you.10.Here is my business card. / May I give you my business card?11.May I have your business card? / Could you give me your business card?12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again?。

外贸常用用语--接待客人

外贸常用语（接待客人、签单、付款、展会等场景）一、问好1. Good morning/afternoon/evening./May I help you? /Anything I can do for you?2. How do you do? /How are you? /Nice to meet you.3. It’s a great honor to meet you./I have been looking forward to meeting you.4. Welcome to China.5. We really wish you'll have a pleasant stay here.6. I hope you’ll have a pleasant stay here. Is this your fist visit to China?7. Do you have much trouble with jet lag?机场接客1. Excuse me; are you Mr. Wilson from the International Trading Corporation?2. How do I address you?3. May name is Benjamin liu. I’m from the Fuzhou E-fashion Electronic Company. I’m here to meet you.4. We have a car can over there to take you to your hotel. Did you have a nice trip?5. Mr. David smith asked me to come here in his place to pick you up.6. Do you need to get back your baggage?7. Is there anything you would like to do before we go to the hotel?相互介绍1. Let me introduce my self. My name is Benjamin Liu, an Int’l salesman in the Marke ting Department.2. Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.3. I would like to introduce Mark Sheller, the Marketing department manager of our company.4. Let me introduce you to Mr. Li, general manager of our company.5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang.6. If I’m not mistaken, you mus t be Miss Chen from France.7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago.8. Is there anyone who has not been introduced yet?9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card?11. May I have your business card? / Could you give me your business card?12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again?13. I’ am sorry. I have forgotten how to pronounce you r name.小聊1. Is this your first time to China?2. Do you travel to China on business often?3. What kind of Chinese food do you like?4. What is the most interesting thing you have seen in China?5. What is surprising to your about China?6. The weather is really nice.7. What do you like to do in your spare time?8. What line of business are you in?9. What do you think about…? /What is your opinion?/What is your point of view?10. No wonder you're so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12. Good. That's just what we want to hear.确认话意1. Could you say that again, please?2. Could you repeat that, please?3. Could you write that down?4. Could you speak a little more slowly, please?5. You mean…is that right?6. Do you mean..?7. Excuse me for interrupting you.社交招待1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. Alright, let me make some. I’ll be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you for lunch today.6. Oh, I can’t let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. Excuse me. I’ll be right back9. Excuse me a moment.告别1. Wish you a very pleasant journey home? Have a good journey!2. Thank you very much for everything you have done us during your stay in China.3. It is a pity you are leaving so soon.4. I’m looking forwar d to seeing you again.5. I’ll see you to the airport tomorrow morning.6. Don’t forget to look me up if you are ever in FUZHOU. Have a nice journey!约会1. May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2. Let’s fix the time and the place of our meeting.3. Can we make it a little later?4. Do you think you could make it Monday afternoon? That would suit me better.5. Would you please tell me when you are free?6. I’m afraid I have to cancel my appointment.7. I t looks as if I won’t be able to keep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?9. Anytime except Monday would be all right.10. OK, I will be here, then.11. We'll leave some evenings free, that is, if it is all right with you.市场销售客户询问1. Could I have some information about your scope of business?2. Would you tell me the main items you export?3. May I have a look at your catalogue?4. We really need more specific information about your technology.5. Marketing on the Internet is becoming popular.6. We are just taking up this line. I’m afraid we can’t do much right now.回答询问7. This is a copy of catalog. It will give a good idea of the products we handle.8. Won’t you have a look at the catalogue and see what interest you?9. That is just under our line of business.10. What about having a look at sample first?11. We have a video which shows the construction and operation of our latest products.12. The product will find a ready market there.13. Our product is really competitive in the world market.14. Our products have been sold in a number of areas abroad. They are very popular with the users there.15. We are sure our products will go down well in your market, too.16. It’s our principle in business “to honor the contract and keep our promise”.17. Convenience-store chains are doing well.18. We can have anther tale if anything interests you.19. We are always improving our design and patterns to confirm to the world market20. Could you provide some technical data? We’d like to know more about your products.21. This product has many advantages compared to other competing products.22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.23. I wish you a success in your business transaction.24. You will surely find something interesting.25. Here you are. Which item do you think might find a ready market at your end?26. Our product is the best seller.27. This is our newly developed product. Would you like to see it?28. This is our latest model. It had a great success at the last exhibition in Paris.29. I’m sure there is some room for negotiation.30. Here are the most favorite products on display. Most of them are local and national prize products.31. The best feature of this product is that it is very light in weight.32. We have a wide selection of colors and designs.33. Have a look at this new product. It operates at touch of a button. It is very flexible.34. this product is patented35. The functioning of this software has been greatly improved.36. This design has got a real China flavor.37. The objective of my presentation is for you to see the produc t’s function.38. The product has just come out, so we don’t know the outcome yet.39. It has only been on the market for a few months, bust it is already very popular.二、关于产品品质1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our speci fications meet your requirements. I’m sure the prices we submitted are competitive.Sample Text价格客人询价1. Will you please let us have an idea of your price?2. Are the prices on the list firm offers?3. How about the price/ How much is this?我们报价4. This is our price list.5. We don’t give any commission in general.6. What do you think of the payment terms?7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.8. In general, our prices are given on a FOB basis.9. We offer you our best prices, at which we have done a lot business with other customers.10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?客人还价12. Is it possible that you lower the price a bit?13. Do you think you can possibly cut down your prices by 10%?14. Can you bring your price down a bit? Say $20 per dozen.15. It’s too high; we have another offer for a similar one at much lower price.16. But don’t you think it’s a little high?17. Your price is too high for us to accept.18. It would be very difficult for us to push any sales it at this price.19. If you can go a little lower, I’d be able to give you an order on the spot.20. It is too much. Can you discount it?拒绝还价21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22. Our price is competitive as compared with that in the international market.23. To tell you the truth, we have already quoted our lowest price.24. I can assure you that our price if the most favorable. A trial will convince you of my words.25. The price has been cut to the limit.26. I’m sorry. It is our rock-bottom price.27. My offer was based on reasonable profit, not on wild speculations.28. While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.接受还价29. Can we each make some concession?30. In order to conclude business, we are prepared to cut down our price by 5%.31. If your order is big enough, we may reconsider our price.32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.33. The price of his commodity has recently been adjusted due to advance in cost.34. Considering our good relationship and future business, we give a 3% discount.订单客人询问最小单数量35. What’s minimum quantity of an order of your goods?询问订货数量36. How many do you intend to order?37. Would you give me an idea how much you wish to order from us?38. When can we expect your confirmation of the order?39. As our backlogs are increasing, please hasten the order.40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?41. We regret that the goods you inquire about are not available.客人回答订单数量42. The size of our order depends greatly on the prices.43. Well, if your order is large enough, we are ready to reduce our price by 2 percent.44. If you reduce your price by 5, we are going to order 1000sets.45. Considering the long-standing business relationship between us, we accept it.46. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.47. We have decided to place an order for your electronic weighing scale.48. I’d like to order 600 sets.49. We can’t execute orders at your limits.感谢下单50. Generally speaking, we can supply form stock.51. I want to tell you how much I appreciate your order.52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.53. Thank you very much for your order.交货客人询问交货期54. What about our request for the early delivery of the goods?55. What is the earliest time when you can make delivery?56. How long does it usually take you to make delivery?57. When will you deliver the products to us?58. When will the goods reach our port?59. What about the method of delivery?60. Will it possible for you to ship the goods before early October?答复交货期61. I think we can meet your requirement.62. I ‘m sorry. We can’t advance the time of delivery.63. I’m very s orry for the delay in delivery and the inconvenience it must have caused you..64. We can assure you that the shipment will be made not later than the fist half of May.65. We will get the goods dispatched within the stipulated time.66. The earliest delivery we can make is at the end of September.客人要求提早交货67. You may know that time of delivery is a matter of great important.68. You know that time of delivery if very important to us. I hope you can give our request your special consideration.69. L et’s discuss the delivery date first. You offered to deliver the goods within six months after the contract signing.70. The interval is too long. Could we expect an earlier shipment within three months?稳住客人71. We shall effect shipment as soon as the goods are ready72. We will speed up the production in order to ship your order in time.73. If you desire earlier delivery, we can only make a partial shipment.74. But you’d better ship the goods entirely.75. We’ll try our best. The earliest deliver y we can make is in May, but I can assure you that we’ll do our best to advance the shipment.76. I’m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.77. I’ll find out with our home office. We’ll do our best to adv ance the time of delivery.78. Thank you very much for your cooperation.79. I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.签单签单前建议1. Before the formal contract is drawn up we’d like to restate the main points of the agreement.2. We can get the contract finalized now.3. Could you repeat the terms we’ve settled?4. It is very important for us to abide by contracts and keep good faith.5. Have you any questions as regards to the contract?6. I’d like to hear your ideas about the problem.7. I think it is better to have a good understanding of all clauses before signing a contract.8. Do you have any comment to make about this clause?9. Do you think the contract contains basically all we have agreed on during negotiations?10. Everything has been arranged well. I hope the signing of the contract will go smoothly三、签单11. These are two originals of the contract we prepared.询问签单12. When shall we sign the contract?13. Mr. Brown, do you think it is time to sign the contract?14. Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars?15. Shall we sign the contract now?16. Just sign there on the bottom.17. The contract is ready, would you mind reading it through?18. We have reached an agreement on all the clauses discussed so far. It is time to sing the contract.签单后祝语19. I’m very pleased that we have come to an agreement at last.20. Let’s congratulate oursel ves for the successful contract.付款方式客人询问付款方式1. Shall we discuss the terms of payment?2. What is your regular practice about terms of payment?3. What are your terms of payment?4. How are we going to arrange payment?回复询问付款方式5. We’d like you t o pay us by L/C.6. We always require L/C for our exports and we pay by L/C for our imports as well.7. We insist on full payment.8. We ask for a 30 percent down payment.9. We expect payment in advance on first orders.客人建议付款方式10. We hope you will accept D/P payments terms.11. In view of this order of small quantity, we propose payment by D/P with collection througha band so as to simplify the payment procedure.12. Payment by L/C is the safest method, but rather complicated.礼帽拒绝客人13. I’m sorry. We can’t accept D/P or D/A. We insist on payment by L/C.14. I’m afraid we must insist on our usual payment terms.15. “Payment by installments” is not the usual practice in world trade.16. It is difficult for us to accept your suggestion接受客人付款方式17. In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight; however, this should not be taken as a precedent.18. I have no alternative but to accept your terms of payment.信用证要求及货币19. When should we open the L/C?20. Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.21. How long should our L/C be valid?22. The L/C should be valid 30 days after the date of shipment.23. Could you tell me what documents you’ll provide?24. Together with the draft, we’ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection. I suppose that is all. 25. In what currency will payment by made?ars based.保险客人询问保险1. As for the insurance, I have quite a lot of things which I am still not clear about.2. May I ask you a few questions about insurance?3. What do your insurance clauses cover?4. I wonder if the insurance company holds the responsibility for the loss.5. Have you taken our insurance for us on these goods?6. Can you tell me the difference between WPA and FPA?7. What risks are you usually covered against?8. Is war risk to be covered?9. I’d like to have the insurance of the goods covered at 110% of the invoice amount.回复保险询问10. There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.11. Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc. If the goods are insured, the exporter might get enough to make up his loss.12. Should any damage be incurred, you may, within 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.13. As a rule, we don’t cover them unless you want to.14. If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.15. The FPA clause doesn’t cover partial loss of the particular coverage, whereas the WPA clause does.16. The extra premium involved will be on your account.17. The insurance covers ALL Risks at 110% of the invoice value.18. No, it is not necessary for the shipping line to add to the cost. Our past experience shows that All risks gives enough protection to all the shipments to your area.19. ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land. In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.参观工厂1. You’ll understand our products better if you visit the factory.2. I wonder if you could arrange a visit to the factory.3. Let’s me know when you are free. We will arrange the tour for you.4. I would be pleased to accompany you to the workshops.5. We will drive you to our plant, which is about thirty minutes from here.6. Can I have a brochure of your factory?7. Here is the product shop; shall we start with the assembly line?8. All products have to go through five checks during the manufacturing process.9. The production method ahs been improved by introducing advanced technologies.10. It is a pleasure to show our factory to our friends, what is your general impression?11. It is nice to meet you. Welcome to our factory.12. Shall we rest a while and have a cup of tea before going around?13. I would like to look over the manufacturing process. How many workshops are there in the factory?14. Some accessories are made by our associates specializing in these fields.15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.16. We believe that the quality is the soul of an enterprise.17. Would it be possible for me to have a closer look at your samples?四、广交会（其他）学会这几句广交会上轻松搞定老外Let me introduce you to Mr. Li, general manager of our company.? ???让我介绍你认识，这是我们的总经理，李先生。

外贸业务员的职场必背口语100句!.

外贸业务员的职场必背口语100句！1 Do I have to make a reconfirmation? 我还要再确认吗？2 Is there any earlier one?还有更早一点的吗？3 Could you tell me my reservation number, please?请你告诉我我的预订号码好吗？4 Can I get a seat for todays 7:00 a.m. train?我能够买到今天上午7点的火车座位吗？5 Could you change my flight date from London to Tokyo?请你更换一下从伦敦到东京的班机日期好吗？6 Is there any discount for the USA Railpass?火车通行证有折扣吗？7 May I reconfirm my flight?我能够确认我的班机吗？8 Are they all non-reserved seats?他们全部不预订的吗？9 Do I have to reserve a seat?我一定要预订座位吗？10 May I see a timetable?我能够看时刻表吗？11 How long will I have to wait? 我要等多久呢？12 Which would you prefer, a smoking seat or a non-smoking seat? 你喜爱哪种，吸烟座依旧禁烟座呢？13 Do you have any other flights?14 When would you like to leave?15 Can I reconfirm by phone?我能确认吗？16 Where can I make a reservation?我到哪里能够预订？17 Do I need a reservation for the dining car?我需要预订餐车吗？18 How many more minutes will it take for the train to arrive?火车还要多少分钟就要到达呢？19 Is this a daily flight?这是每日航班吗？20 Excuse me. May I get by?对不起，我能够上车吗？21 How much does it cost to go there by ship?坐船到那儿要花多少钱？22 Can I cancel this ticket? 我能够取消这票吗？23 Check it to my final destination把它托运到我的目的地。

外贸业务员的职场必背口语句

外贸业务员的职场必背口语句外贸业务员作为外贸行业的中坚力量，是商家开拓市场、与国外客户沟通交流的重要代表，必须要具备一流的口语表达能力。

在职场中，外贸业务员的口语表达不仅要通顺流畅，内容要准确清晰，而且还需要具备一定的商业策略和商务技能。

今天笔者为大家总结了外贸业务员的职场必背口语句。

1. Introduction（自我介绍）Hi, I am …, a sales manager from … company. We are specialized in … (你的职位和公司背景介绍)2. Greetings- Nice to meet you.（很高兴见到你）- Good morning / afternoon / evening.（早上/下午/晚上好）- It’s nice to talk to you again.（再次与您交流很荣幸）3. Small Talks（闲聊）- How’s everything going?（一切都好吗）- How’s the weather there?（那边的天气如何？）- Have you been busy lately?（你最近很忙吗？）4. Making Offer（提出报价）- Our price is competitive.（我们的价格非常有竞争力）- We offer you a special discount.（我们给您一个特别的折扣）- We can negotiate on the price.（价格可以协商）5. Following Up（跟进）- Just wanted to follow up with you on our previous conversation.（想跟您确认一下之前我们的交流）- I would like to know if you have had a chance to review the proposal we sent to you.（您有没有看过我们发送给你的报价单）6. Closing the Deal（达成交易）- We are grateful for your cooperation, and we hope this will be the beginning of a long-term cooperation between our companies.（我们非常感谢您的合作，我们希望这是我们公司之间长期合作的开始）- We are looking forward to doing business with you.（我们期待着与您合作）7. Handling Objections（处理异议）- I understand your concern, but let me explain why our products are worth your investment.（我能理解您的顾虑，但是请让我解释一下为什么我们的产品值得您的投资）- I can assure you that our products are of high quality and meet international standards.（我可以向您保证我们的产品品质较高，符合国际标准）8. Gratitude（感谢）- Thank you for considering our proposal.（感谢您考虑我们的报价）- Thank you for your time.（感谢您抽出时间与我们交流）除了以上必备口语外，还有一些商务技巧需要掌握：1. Body language（身体语言）在与客户交流时，不仅仅要关注自己的语言表达，还要注意自己的身体语言。

外贸人接待客户必备58句

外贸人接待客户必备58句第一篇：外贸人接待客户必备58句• 外贸人接待客户必备58句1.Excuse me.Are you Susan Davis from Western Electronics？对不起，你是来自西方电子公司的苏姗?戴卫斯吗？2.Yes, I am.And you must be Mr.Takeshita.是的，我就是，你一定是竹下先生吧。

3.Pardon me.Are you Ralph Meyers from National Fixtures？对不起，请问你是从国家装置公司来的雷夫?梅耶史先生吗？4.I“m Dennis.I am here to meet you today.我是丹尼斯，今天我到这里来接你。

5.I”m Donald.We met the last time you visited Taiwan.我是唐纳德，上次你来台湾时我们见过面。

6.I“m Edwin.I”ll show you to your hotel.我是爱德温，我带你去旅馆。

7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？8.It was quite good.But it was awfully long.班机很好，就是时间太长了。

9.Did you have a good flight？你旅途愉快吗？10.Not really, I“m afraid.We were delayed taking off, and we encountered a lot of bad weather.不太好，我们起飞延误了，还遭遇了恶劣的气候。

11.How was your flight？你的航班怎样？12.Did you get any sleep on the plane？你在飞机上睡觉了吗？13.Mr.Wagner, do you have a hotel reservation？华格纳先生，你预订过旅馆吗？14.No, I don’t.Will it be a problem? 不，我没有，会有困难吗？15.I don’t think so.I know several convenient hotels.Let memake some calls.我认为没有，我知道有几家便利旅馆，让我打几个电话。

外贸业务员常用口语

外贸业务员常用口语1. “We've got a wide range of products.”（比如说我们公司做服装外贸的，我就可以说：“We've got a wide range of products, from stylish dresses to comfy T - shirts. There's something for everyone.”）2. “Our price is very competitive.”（像我上次跟一个客户谈，我就讲：“Our price is very c ompetitive. You won't find a better deal elsewhere.It's like getting a five - star meal at a fast - food price.”）3. “The quality is top - notch.”（有个客户担心质量，我立马说：“The quality is top - notch. I've seen these products myself. They're asreliable as an old - fashioned Swiss watch.”）4. “What are your specific requirements?”（新客户来咨询，我总是先问：“What are your specific requirements? I can't wait to tailor - make a solution for you.”）5. “We can offer samples for free.”（我对一个犹豫的客户说：“We can offer samples for free. Why not give it a try? It's like getting a free taste of delicious ice cream before buying a whole tub.”）6. “The minimum order quantity is quite flexible.”（当客户觉得起订量高时，我回应：“The minimum order quantity is quite flexible. Don't worry, we're not going to force you to buy more than you need. It's not like we're some kind of strict dictator.”）7. “Delivery time is guaranteed.”（我向客户保证：“Delivery time is guaranteed. We're as punctual as a school bell. You'll get your goods right on time.”）8. “We have a good reputation in the market.”（跟新伙伴介绍时说：“We have a good reputation in the market. Everyone knows we're as trustworthy as a best friend.”）9. “How about the payment terms?”（开始谈合作细节时问：“How about the payment terms? Let's find a way that suits both of us.”）10. “We can customize products according to your needs.”（客户有特殊需求时我会说：“We can customize products according to your needs. We'll make it just the way you want it, like a tailor making a custom - fit suit.”）11. “Our after - sales service is excellent.”（我告诉客户：“Ourafter - sales service is excellent. If there's any problem, we'll be there faster than a superhero. You don't need to worry at all.”）12. “I'm sure you'll be satisfied with our products.”（充满信心地对客户说：“I'm sure you'll be satisfied with our products. They're so great, you'l l be jumping for joy when you see them.”）13. “Could you tell me your budget?”（想要了解客户情况就问：“Could you tell me your budget? It helps me to recommend the best options for you.”）14. “We have a large production capacity.”（给客户解释供货能力时说：“We have a large productio n capacity. We can pump out products like a factory full of busy elves.”）15. “What do you think of our product catalogue?”（展示产品目录后问：“What do you think of our product catalogue? Is there anything that catches your eye?”）16. “Our products are very popular overseas.”（分享市场情况：“Our products are very popular overseas. They're flying off the shelves like hotcakes in those foreign markets.”）17. “Are you interested in our new product line?”（引起客户兴趣：“Are you interested in our new product line? It's super exciting, l ike a box full of surprises.”）18. “We can provide detailed product information.”（客户想了解更多时说：“We can provide detailed product information. I'll pour out all the details like a fountain of knowledge.”）19. “How long have you been in this business?”（拉近关系问：“Ho w long have you been in this business? Let's swap some stories and experiences.”）20. “Let's start a long - term cooperation.”（最后提出合作愿景：“Let's start a long - term cooperation. We can build a relationship as strong as a fortress together.”)。

接待客户看厂及洽谈的外贸口语大全

Our prices compare most favorably with quotations you can get from other manufacturers. You’ll see that from our price sheet. The prices are subject to our confirmation, naturally.我们的价格比其他制造商开价优惠得多。

这一点你可以从我们的价格单看到，所有价格当然要经我方确认后方有效。

We offer you our best prices, at which we have done a lot business with other customers.我们向你们报最优惠价，按此价我们已与其他客户做了大批生意。

Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.请告诉我们贵方对规格、数量及包装的要求，以便我方尽快制定出报价。

This is the price list, but it serves as a guideline only. Is there anything you are particularly interested in?这是价格表，但只供参考。

是否有你特别感兴趣的商品?Do you have specific request for packing? Here are the samples of packing available now, you may have a look.你们对包装有什么特别要求吗?这是我们目前用的包装样品，你可以看下。

I wonder if you have found that our specifications you’re your requirements. I’m sure the prices we submitted are competitive.不知道您认为我们的规格是否符合你的要求?我敢肯定我们的价格是非常有竞争力的Heavy enquiries witness the quality of our products.大量询盘说明我们的产品质量过硬。

外贸业务口语

外贸业务口语
1. 嘿，咱做外贸业务的，那“询盘”可太重要啦！就好比你去买菜，得先问问价格和品种吧，这询盘不就是这么回事嘛！例子：客户发来询盘问产品细节。

2. 哇塞，“报价”的时候可得小心谨慎呀！这就像走钢丝，得稳稳当当的，不然一不小心就掉下去咯！例子：我仔细地给客户报了一个合理的价格。

3. 哎呀呀，“谈判”那可是一场没有硝烟的战争呀！双方都想争取到最好的条件，刺激不？例子：和客户进行了一场艰难的谈判。

4. 嘿，“订单确认”那一刻，心里真的是乐开了花呀，就像中了彩票一样！例子：终于收到了客户的订单确认。

5. 天呐，“包装发货”可不能马虎，这可是产品到客户手里的重要一环呀，跟送宝贝出门似的！例子：认真地监督着包装发货的过程。

6. 哟呵，“付款方式”谈不妥可不行呀，这就像出门没带钱包一样让人着急！例子：和客户反复沟通付款方式。

7. 哇哦，“跟进客户”得时刻放在心上呀，不然客户跑了都不知道呢！例子：定期给客户发邮件跟进。

8. 哎呀，“处理投诉”真的让人头疼呀，但也得硬着头皮上呀，谁让咱要服务好客户呢！例子：客户发来了一个投诉，赶紧去处理。

9. 嘿呀，“拓展市场”那可是充满挑战和机遇呀，就像去探险一样刺激！例子：积极地去开拓新的市场。

10. 哇，“维护客户关系”那是重中之重呀，就像养花儿一样得精心呵护！例子：逢年过节给客户送祝福维护关系。

我的观点结论：外贸业务口语真的太重要啦，掌握好这些能让我们在外贸工作中如鱼得水！
原创不易，请尊重原创，谢谢!。

外贸业务员接待必备口语80句等

外贸业务员接待必备口语80句1、Do I have to make a reconfirmation? 我还要再确认吗？2、Can I get a seat for todays 7:00 a.m. train? 我可以买到今天上午7点的火车座位吗？3 Could you change my flight date from London to Tokyo? 请你更改一下从伦敦到东京的班机日期好吗？4 May I reconfirm my flight? 我可以确认我的班机吗？5 Do I have to reserve a seat? 我一定要预订座位吗？6 May I see a timetable?我可以看时刻表吗？7 How long will I have to wait? 我要等多久呢？8 Which would you prefer, a smoking seat or a non-smoking seat?你喜欢哪种，吸烟座还是禁烟座呢？9 Can I reconfirm by phone?我能电话确认吗？10 Where can I make a reservation?我到哪里可以预订？11 How many more minutes will it take for the train to arrive?火车还要多少分钟就要到达呢？12 Excuse me. May I get by? 对不起，我可以上车吗？13 How much does it cost to go there by ship? 坐船到那里要花多少钱？14 Can I cancel this ticket? 我可以取消这票吗？15 Check it to my final destination 把它托运到我的目的地。

16 Please come to the airport by eight thirty at the latest.最迟要在8点30分到达机场。

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16 Please come to the airport by eight thirty at the latest.最迟要在8点30分到达机场。

17Take your baggage to the baggage section. 把你的行李拿到行李房去。

18 Please fill in this disembarkation card. 请你填写这张入境卡。

19 I have come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。

20 Its just the matter of the schedule, that is, if it is convenient of you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。

21 I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。

22 If he wants to make any changes, minor alternations can be made then.如果他有什么意见，我们还可以对计划稍加修改。

23 Is there any way of ensuring well have enough time for our talks?我们是否能保证有充足的时间来谈判？24 So our evenings will be quite full then? 那幺我们的活动在晚上也安排满了吗？25 Well leave some evenings free, that is, if it is all right with you.如果你们愿意，我们想留几晚供你们自由支配。

26 Wed have to compare notes on what weve discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。

27 I can’t say for certain off-hand. 我还不能马上说定。

38 Better have something we can get our hands on rather than just spend all our time talking.有些实际材料拿到手总比坐着闲聊强。

29 Itll be easier for us to get down to facts then.这样就容易进行实质性的谈判了。

30 But wouldnt you like to spend an extra day or two here?你们不愿意在北京多待一天吗？31 Im afraid that wont be possible, much as wed like to. 尽管我们很想这样做，但恐怕不行了。

32Weve got to report back to the head office. 我们还要回去向总部汇报情况呢。

33Weve arranged our schedule without any trouble.我们已经很顺利地把活动日程安排好了。

34Here is a copy of itinerary we have worked out for you and your friends. Would you please have a look at it?这是我们为你和你的朋友拟定的活动日程安排。

请过目一下，好吗？35 If you have any questions on the details，feel free to ask.如果对某些细节有意见的话，请提出来。

36 I can see you have put a lot of time into it. 我相信你在制定这个计划上一定花了不少精力吧。

37 We really wish youll have a pleasant stay here.我们真诚地希望你们在这里过得愉快。

38 Ive been looking forward to visiting your factory.我一直都盼望着参观贵厂。

39 Maybe we could start with the Designing Department. 也许我们可以先参观一下设计部门。

40 These drawings on the wall are process sheets.墙上的图表是工艺流程表。

51 They describe how each process goes on to the next.表述着每道工艺间的衔接情况。

41 We are running on two shifts. 我们实行的工作是两班倒。

42 Almost every process is computerized. 几乎每一道工艺都是由电脑控制的。

43The efficiency is greatly raised, and the intensity of labor is decreased.工作效率大大地提高了，而劳动强度却降低了。

44 All products have to go through five checks in the whole process.所有产品在整个生产过程中得通过五道质检关。

45 We believe that the quality is the soul of an enterprise.我们认为质量是一个企业的灵魂。

46 Therefore, we always put quality as the first consideration.因而，我们总是把质量放在第一位。

47 I hope my visit does not cause you too much trouble.我希望这次参观没给你们增添太多的麻烦。

48 Do we have to wear the helmets? 我们得戴上防护帽吗？49Is the production line fully automatic? 生产线是全自动的吗？61 What kind of quality control do you have? 你们用什么办法来控制质量呢？50 All products have to pass strict inspection before they go out.所有产品出厂前必须要经过严格检查。

51 Im impressed by your approach to business. 你们经营业务的方法给我留下了很深的印象。

52 The product gives you an edge over your competitors, I guess. 我认为你们的产品可以使你们胜过竞争对手。

53 No one can match us so far as quality is concerned.就质量而言，没有任何厂家能和我们相比。

54 I think we may be able to work together in the future.我想也许将来我们可以合作。

55 We are thinking of expanding into the Chinese market.我们想把生意扩大到中国市场。

56The purpose of my coming here is to inquire about possibilities of establishing trade relations with your company.我此行的目的正是想探询与贵公司建立贸易关系的可能性。

57 We would be glad to start business with you. 我们很高兴能与贵公司建立贸易往来58 Id appreciate your kind consideration in the coming negotiation.洽谈中请你们多加关照。

59 We are happy to be of help.我们很乐意帮忙。

72 I can assure you of our close cooperation. 我保证通力合作。

73 Would it be possible for me to have a closer look at your samples? 可以让我参观一下你们的产品陈列室吗？60 It will take me several hours if I really look at everything.如果全部参观的话，那需要好几个小时。

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