Business English-telephoning商务英语 商务电话会议 电话沟通
关于商务的英文电话表达
关于商务的英文电话表达推荐文章关于接电话英语口语精选热度：关于电话英语口语表达热度：关于打电话英语表达方式热度：关于报警电话的英语表达热度：国庆节的英文怎么写你知道吗？热度：随着全球经济一体化和科技的迅猛发展,英语作为国际语言在现代社会中发挥着越来越重要的作用。
小编精心收集了关于商务的英文电话表达，供大家欣赏学习!关于商务的英文电话表达1订机票怎么说1. I want a package deal including airfare and hotel.我需要一个成套服务，包括机票和住宿。
2. I’d like two seats on today's Northwest Flight 7 to Detroit, please.我想订两张今天西北航空公司7班次到底特律的机票。
3. I’d like to reserve a seat to New York.我要预订一个座位去纽约。
4. The flight number is AK708 on September 5th.班机号码是9月5日AK708。
5. I'd like to make a reservation我想预订。
6. I'd like to reconfirm my flight from London to Tokyo.我要再确认一下我从伦敦到东京的班机。
7. My reservation number is 2991.我的预订号码是2991。
8. I made a reservation in Tokyo.我在东京预订的。
9. I made reservations yesterday.我昨天预订的。
10. I want to reserve a seat from Los Angeles to Tokyo.我要预订一张从洛杉矶到东京的机票。
11. Would you please make my reservation to Chicago for tomorrow?请帮我预订明天去芝加哥的座位好吗?12. Do you have a flight to New York departing at about 10a.m. next Monday?你们有下周一大约上午10点起飞到纽约的班机吗?13. What’s the fare to New York, Economy Class?去纽约的经济舱机票多少钱?14. Can I have a second-class one-way ticket to Chicago, please?请给我一张去芝加哥的单程二等票好吗?15. Can I stop over on the way?我在中途可以停吗?16. Are there any discount tickets for me?给我有折扣吗?17. One way or a round trip ticket?单程票还是双程票呢?关于商务的英文电话表达2Business TelephoneO: Tanaka General Enterprises, switchboard. Who[m] do you wish to speak to?C: This is Charles Harrison. I’d like to speak with Mr. Momotaro Tanaka.O: Please hold. (on hold) He is not at his desk. May I take a message?C: I wanted to confirm our appointment this afternoon.O: Let me connect you with his receptionist. Please wait while I transfer you.C: Hey, wait! (click) Shoot. I wonder if she can speak English. (ring)R: Engineering office, receptionist’s desk. How may I help you?C: Oh. Yes. I need to confirm an appointment with Mr. Momotaro Tanaka this afternoon.R: Your name, please?C: Charles Harrison. Do you know when he’ll be in?R: Your appointment is for three forty-five. He is in the building right now. Should I have him paged?C: Please. R: Please hold. (caller on hold, over the pbx Momotaro Tanaka, please pick up line seven.M: (picking up line seven) Yes?R: Your three forty-five appointment, a Mr. Harrison, to speak with you.M: I’ll take it. Please transfer him here.R: Okay. (transfers call) (ring)M: Mr. Harrison. This is Mr. Tanaka. How are you?C: Not bad. I was going over the blueprints and had a question ... .关于商务的英文电话表达3打电话订购商品及价格询问订购商品及询问1. I’d like to place an order for your party dress from your catalog. 我想要订你们目录上的晚礼服。
职场商务英语口语：电话交流英语口语 via安格英语
职场商务英语口语：电话交流英语口语电话沟通是职场中每位上班族都要接触到的，在本篇文章中安格英语老师就商务英语电话沟通进行展开，具体包括接电话、打电话、留言等常用电话英语口语，提供英语电话沟通技巧的同时帮助大家掌握英美商务人士电话交流的相关礼仪和习惯。
1.呼叫方和接线员常用电话英语口语A.确认身份TAB Corporation. Can I help you?TAB Corporation. How may I help you?Hotel International. May I help you?J&C Consultancy. What can I do for you?This is Paul Smith speaking.Hello, this is Paul Smith from Shipping International.Hello, this is James Lee calling from BHI in New York.Hello, this is Wang Ping calling from Singapore.B.转接电话用语May I speak to Mr. Brown?I’d like to speak to John Martin, please.Could I speak to John Martin, please?Could you put me through to the sales department?Could you tell me the number of the sales department?I’ll put you through.I’m putting you through.I’m connecting you now.The number of the sales department is 334. Shall l connect for you?2.呼叫方和被呼叫方常用电话英语口语A.接电话及说明原因Hello, this is Jane speaking. May I help you?Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.Who’s calling, please?James speaking.Hello, this is John Lee. It’s concerning the July order.Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order. Hello, this is Peter Anderson. I’m ret urning your call.Hello, James. This is Peter. Mike asked me to call you about…B.确认信息There are two things I want to mention.Can I just make sure I’ve got this point?You mean the first thing I have to do is ship the goods in July. Is that right? So, we will meet on Monday, 9 o’clock in the morning. Is that right?C.如何结束电话沟通Thanks for calling.Thanks for calling back.Thank you for the information.I look forward to seeing you soon.I look forward to meeting you.I’m looking forward to our next meeting.Have a good weekend/journey/holiday.Talk to you later.3.电话留言常用电话英语口语May I take a message for you?Would you like to leave a message?Could I ask who’s calling, please?Could you give me your phone number, please?Could you say that again/ repeat that?Could you speak a little more slowly, please?I’ll give her the message as soon as she’s back.I’ll ask him to call you first thing tomorrow.I will ask her to call you back as soon as she is free.4. 打错电话及其他常用电话英语口语I’m afraid you’ve dialed the wrong numb er.I’m afraid you’ve got the wrong number.The line is engaged/in use/busy.You’re wanted on the phone.He hung up on me.一通完整的商务电话应该是有目地的，在进行电话沟通前你必须明确自己的目地：要找谁、说什么，必要的时候安格英语老师建议不妨先在自己的便签纸上写下几条沟通要点。
商务英语口语 电话会议及网络会议
Business Phone & Video Conference
• • • • • Ending I look forward to seeing you.（期待着见您。） Thank you for calling. （谢谢您打电话来。） Call me again any time. (随时再给我打电话。) Say hello to everyone for me. （替我向大家 问候） • Have a nice day! • Everything goes well with you!
Ask people to repeat when you don't get it
• • • •
Sorry is an essential word! Sorry, could you say that again? Pardon? Sorry, do you mean that …….
Conclusion
Context One Business Phone
• Context cancel the appointment fix 安排，决定（某事）…… fix a meeting 安排会谈 manage 设法做到…… How 's everything going？ 你好吗？（问候语) I'm phoning to ... 我打电话是想…… I'm phoning about... 我打电话是关于……的事情 I'd like to ... 我想……
Operator: Person and Brown. Can I help you? Smith: This is Gerald Smith from Taylor & Sons. Could I speak to Mrs. Phillips. Operator: Just a moment, Mr. Smith, I'll put you through. Phillips: Susan Philips Speaking. Smith: Hello, Susan. This is Gerald Smith. Phillips: Oh hello, Gerald. How are you? Smith: Fine. I'm just phoning to see if we could fix a meeting for next week.
商务电话对话 英语作文
商务电话对话英语作文Title: Mastering Business Telephone Conversations。
In today's interconnected world, effective communication is paramount, especially in business dealings. Among various communication channels, the telephone remains a cornerstone for conducting business. Mastering the art of business telephone conversations is essential for success. Here are some strategies to enhance your proficiency inthis regard.1. Prepare Adequately:Before making or receiving a business call, it's crucial to prepare adequately. Have a clear objective in mind and gather all necessary information related to the call. Anticipate potential questions or objections and prepare suitable responses. Being well-prepared instills confidence and ensures smoother interactions.2. Professional Greetings:The opening of a business call sets the tone for the entire conversation. Always begin with a professional greeting, such as "Good morning/afternoon, [Your Name] speaking." Using the caller's name if known adds a personal touch. Avoid informal language or slang and maintain a polite tone throughout the conversation.3. Active Listening:Active listening is a fundamental aspect ofeffective communication, especially over the phone where visual cues are absent. Focus intently on the caller's words, and avoid interrupting. Use verbal cues like "I understand," or "Please continue" to demonstrate attentiveness. Paraphrase key points to ensure mutual understanding.4. Speak Clearly and Concisely:Clarity and conciseness are essential whencommunicating over the phone. Speak clearly, enunciate words properly, and moderate your pace to ensure comprehension. Avoid jargon or technical terms unlessyou're certain the caller understands them. Be concise in your responses, keeping the conversation efficient and to the point.5. Effective Questioning Techniques:Asking relevant questions is crucial for gathering information and understanding the caller's needs. Use open-ended questions to encourage detailed responses and closed-ended questions for specific information. Avoid leading questions that may influence the caller's responses and maintain a neutral stance.6. Handle Objections Professionally:In the course of a business call, you may encounter objections or concerns from the caller. Approach these situations with professionalism and empathy. Acknowledge the concern, clarify any misunderstandings, and offersolutions or alternatives where possible. Handling objections effectively can turn a potential setback into an opportunity.7. Follow-Up and Closure:Conclude the call by summarizing key points discussed and confirming any action items or next steps. Express appreciation for the caller's time and reiterate your availability for further assistance if needed. Follow up promptly on any commitments made during the call to reinforce reliability and trustworthiness.8. Continuous Improvement:Like any skill, mastering business telephone conversations requires continuous practice and refinement. Take note of successful strategies and areas for improvement after each call. Solicit feedback from colleagues or mentors and leverage training resources to enhance your communication skills further.In conclusion, mastering business telephone conversations is an essential skill for professionals in today's competitive landscape. By following these strategies and consistently honing your communication abilities, you can build stronger relationships, foster trust, and achieve greater success in your business endeavors.。
商务英语电话留言 Telephoning PPT
•5.Give important information, like figures, names, quantities, dates and so on slowly and clearly. Repeat them if necessary. •6.The other person can’t see what a nice person you are, so make sure you sound polite and pleasant. Smile while you’re talking. Your listener can hear your smile.
谢谢观赏
Asking for your connection I’d like speak to… Could you put me through to…？ Could I speak to someone in the…department？
Explaining the purpose I’m calling about… The reason I’m calling is… It’s about… It’s in connection with… Asking about the purpose Could you tell me what it’s about？ What’s it in connection with？ Making the connection Just a moment. I’m putting you through.
Do you know how to make the calls?
Opening a call
Identifying your company Good morning，… …，can I help you？ Identifying yourself This is … … speaking. … here. Identifying the caller Who’s calling，please? Who’s that speaking？ May I ask who’s calling? I’m sorry，I didn’t catch your name.
商务英语电话对话businessenglishforphonecall
商务英语对话：与老外打电话完整对话（一）A: Stone Corp. Hi, Mary SPeaking. 隐四通公司,您好，我是Mary。
B: Hello, I ' d like to SPeak to Mr. HUnter, please.你好，我想找HUnter 先生。
A: May I ask who is calli ng, please? 请问您是哪位？B: My name is Herbert Wood of IBM COmPUter Company. 我是IBM 电脑公司的HerbertWood.A: Tha nk you, Mr. Wood. One mome nt, PIeaSe …(in to PBX) Mr. HUn ter, Mr. Wood of IBM COmPUterCompany is On the line. 谢谢，Wood 先生，请稍等。
(打内线电话) HUnter 先生，IBM电脑公司的Wood先生找您。
C: Can you find out What he Wa nts? 你可以问他有什么事吗？A: Yes, Mr. HUnter. (to caller) I ' m sorry to have kept you Waiting, Mr. Wood. Mr. HUnter is rather busy rightnow and would like to know What you WiSh to SPeak to him about.好的，HUnter先生。
(对来电者说)对不起Wood先生，让您久等了。
HUnter先生现在非常忙，他想知道你有什么事对他说。
B: Yes, I Want to buy some COmPUter SOftWare and talk about develop ing some other software. I don ' t knowWhether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。
商务英语电话对话范文
商务英语电话对话范文商务合作时，用英语来与客户进行对话，有什么范本吗?下面是给大家整理的商务英语电话对话范文，供大家参阅!商务英语电话对话范文1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?A：您好，感谢您致电布拉德福家庭公司。
我是特蕾西，有什么需要我帮忙的吗?B: Hello. I would like to speak to your director of human resources, Ms.Jenkins, Please.B：你好，我想找你们的人力资源部主任詹金思小姐通话。
A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?A：稍等，我去看看她是否在办公室。
请问您是哪位?B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。
A: Thank you, Mr.Burton. Can you pleaseholdfor a moment? I'll check to see if she is available.A：谢谢你，伯顿先生。
请您先等一会儿好吗?我去看看她是否在办公室。
B: No problem.B：没问题。
A: I'm sorry, Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to____②____for her?A：非常抱歉，詹金思小姐现在不在办公室。
商务电话英语对话
商务英语：英语打电话大全来源：Internet 日期: 2011-10-17导读：在商务英语中，电话往来占了很大一部分，如何在电话中与人得体的交流呢？下面是一些常用的电话语句。
商务英语---打电话（全）情况(一) 打电话的人找的是你自己A：Is Daisy there? (Daisy 在吗?)B：This is she. 我就是。
(注: 男的用"This is he.")A：You’re speaking/talking to her. 你正在跟她说话。
(注: 男的用"You’re speaking/talking to him.")情况(二) 打电话的人要找的人不在A：May I speak to Mr. Gates? (请问Gates 先生在吗?)B：He’s not here right now. 他现在不在这里。
/ He’s out. 他出去了。
/ He’s in a meeting right now. 他现在正在开会。
/ You’ve just missed him. 你刚好错过他了。
/ He’s just stepped out. 他刚好出去了。
情况(三) 打电话的人要找的人不在, 问对方是否要留言A：Can I talk to Mark? (我可以跟Mark 讲话吗?)B：He’s out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? / He’s not available right now. Can I take a message? 他不在, 我可以帮你传话吗?情况(四) 打电话的人问他要找的人何时回来A：Do you know when he will be back? 你知道他什么时候会回来吗?B：I’m sorry. I don’t know. 抱歉, 我不知道。
商务英语电话对话范文
商务英语电话对话范文商务合作时，用英语来与客户进行对话，有什么范本吗?下面是店铺给大家整理的商务英语电话对话范文，供大家参阅!商务英语电话对话范文1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?A：您好，感谢您致电布拉德福家庭公司。
我是特蕾西，有什么需要我帮忙的吗?B: Hello. I would like to speak to your director of human resources, Ms.Jenkins, Please.B：你好，我想找你们的人力资源部主任詹金思小姐通话。
A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?A：稍等，我去看看她是否在办公室。
请问您是哪位?B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。
A: Thank you, Mr.Burton. Can you pleaseholdfor a moment? I'll check to see if she is available.A：谢谢你，伯顿先生。
请您先等一会儿好吗?我去看看她是否在办公室。
B: No problem.B：没问题。
A: I'm sorry, Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to____②____for her?A：非常抱歉，詹金思小姐现在不在办公室。
新商务英语电话对话范文(优选八篇)
商务英语电话对话范文(优选八篇)5商务英语电话对话范文(篇一)Dear Sir： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to .Sincerely商务英语电话对话范文(篇二)Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly商务英语电话对话范文(篇三)Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market hereleaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discountoffered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly商务英语电话对话范文(篇四)Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technicalinformation on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.商务英语电话对话范文(篇五)Business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. Unfortunately, in the perception of others, the devil is in the details. People may feel that if you can't be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)People are a key factor in your own and your business' success. Many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.Dan McLeod, president of Positive Management Leadership Programs, a union avoidance company, says, "Show me a boss who treats his or her employees abrasively, and I'll show you an environment ripe for labor problems and obviously poor customers relations. Disrespectful and discourteous treatment of employees is passed along from the top."The SolutionMost behavior that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or etiquette. We've always found that most negative experiences with someone were unintentional and easily repaired by keeping an open mind and maintaining open, honest communication. Basic knowledge and practice of etiquette is a valuable advantage, because in a lot of situations, a second chance may not be possible or practical.There are many written and unwritten rules and guidelines for etiquette, and it certainly behooves a business person to learn them. The caveat is that there is no possible way to know all of them!These guidelines have some difficult-to-navigate nuances, depending on the company, the local culture, and the requirements of the situation. Possibilities to commit a faux pas are limitless, andchances are, sooner or later, you'll make a mistake. But you can minimize them, recover quickly, and avoid causing a bad impression by being generally considerate and attentive to the concerns of others, and by adhering to the basic rules of etiquette. When in doubt, stick to the basics.The BasicsThe most important thing to remember is to be courteous andthoughtful to the people around you, regardless of the situation. Consider other people's feelings, stick to your convictions as diplomatically as possible. Address conflict as situation-related, rather than person-related. Apologize when you step on toes. Youcan't go too far wrong if you stick with the basics you learned in Kindergarten. (Not that those basics are easy to remember when you're in a hard-nosed business meeting!)This sounds simplistic, but the qualities we admire most when we see them in people in leadership positions, those are the very traits we work so hard to engender in our children. If you always behave sothat you would not mind your spouse, kids, or grandparents watching you, you're probably doing fine. Avoid raising your voice (surprisingly, it can be much more effective at getting attention when lower it!) using harsh or derogatory language toward anyone (present or absent), or interrupting. You may not get as much "airtime" in meetings at first, but what you do say will be much more effective because it carries the weight of credibility and respectability.The following are guidelines and tips that we've found helpful for dealing with people in general, in work environments, and in social situations.It's About PeopleTalk and visit with people. Don't differentiate by position or standing within the company. Secretaries and janitorial staffactually have tremendous power to help or hinder your career. Next time you need a document prepared or a conference room arranged for a presentation, watch how many people are involved with that process (you'll probably be surprised!) and make it a point to meet them and show your appreciation.Make it a point to arrive ten or fifteen minutes early and visit with people that work near you. When you're visiting another site, lingerover a cup of coffee and introduce yourself to people nearby. If you arrive early for a meeting, introduce yourself to the other participants. At social occasions, use the circumstances of the event itself as an icebreaker. After introducing yourself, ask how they know the host or how they like the crab dip. Talk a little about yourself- your hobbies, kids, or pets; just enough to get people to open up about theirs and get to know you as a person.Keep notes on people. There are several "contact management" software applications that are designed for salespeople, but in business, nearly everyone is a salesperson in some capacity or another. They help you create a "people database" with names, addresses, phone numbers, birthdays, spouse and children's' names; whatever depth of information is appropriate for your situation.It's a good idea to remember what you can about people; and to be thoughtful. Send cards or letters for birthdays or congratulations of promotions or other events, send flowers for engagements, weddings or in condolence for the death of a loved one or family member. People will remember your kindness, probably much longer than you will!商务英语电话对话范文(篇六)Good morning. It's a pleasure for me to be here in front of you to present myself. My name is Jennifer Wong, and I am a candidate for the position of Overseas Sales background and work experience are tailor-made for this position. I studied marketing as an undergrad here in Taiwan, and in 1995, I received my MBA from the School of Business, University of Texas. For five years, I have utilized my skills and knowledge as the Assistant Director of Exports for Magic Kitchen Appliances is a forward-looking company. I am aware that you are expanding into new markets, particularly in the . Thus you are going to need aggressive, take-charge sales representatives.At Magic Kitchen, during my five years there, we expanded our . market share by 25%. This is just one example of my ability to go out there and sell position with your company would be both a learning experience and a great opportunity. I look forward to becoming part of the Action team. Thank you.商务英语电话对话范文(篇七)Look at the letter below. Rewrite it as an individual letter to a customer - which would certainly be necessary if the customer had ordered ten items at this price and not just one.The first lines are done for you below.Dear Customer：We regret that your order is being returned to you due to thereason(s) checked below. Unfortunately， prices of equipment are constantly changing and these changes are often not reflected in our advertising due to the months between preparing advertising copy and its publication.Shipping and handling are also variable， so please include theproper charges if that is the reason that your order cannot be processed. It is always best to call us when more than one item is requested， to obtain exact shipping costs for your order.From time to time items are discontinued and， though this is beyond our control， we will be happy to suggest products which are suitable. Please give us a call on our inquiry line (304) 739-8723.Thank you for your patience， and we hope to serve you when the problem with your order noted below is corrected.(_) Item requested is no longer available.(_) Item requested is not yet available(_) Invalid credit card number. Please check your card.(_) Insufficient postage and/or handling. Please add $____ for shipping.(*) Price change. The new price is $(_) Other：_________________________________Additional notes： The product has been upgraded - the new version performs better than the original version， which has been discontinued.Begin your letter like this：12 April 19——Dear Mr Stafford，Your order #767 999 for ten CX 99 processorsI am sorry to inform you that we have been unable to process this order and I am returning it to you for your attention.商务英语电话对话范文(篇八)Dear Mr. Sun：We thank you for your letter of the 23rd August requesting addresses of possible agents for your products.On the attached list we have given names and addresses of three firms who in our opinion would be able to provide you with the required services, and would be interested in your proposition.Very truly yours.Oscar OlenderExecutive ChairmanAttachment。
商务英语最全最重要的固定搭配
商务英语最全最重要的固定搭配1. Introduction商务英语中的固定搭配是一种非常重要的语言要素，掌握这些固定搭配可以帮助我们更流利地进行商务交流。
本文将介绍商务英语中最全最重要的固定搭配，以帮助读者提高商务沟通能力。
2. Financial Terms- cash flow: 现金流- credit control: 信用控制- profit margin: 利润率- return on investment (ROI): 投资回报率- stock market: 股市- cash flow statement: 现金流量表- balance sheet: 资产负债表3. Negotiation Phrases- make an offer: 提出报价- reach an agreement: 达成协议- meet halfway: 各让一步- sign a contract: 签署合同- negotiate a deal: 商谈交易- finalize the terms: 敲定条款- close a deal: 成交4. Business Meetings- chair a meeting: 主持会议- take minutes: 记录会议纪要- make a presentation: 做报告- go on a business trip: 出差- arrange a meeting: 安排会议- schedule a meeting: 安排会议时间- attend a conference: 参加会议- cancel a meeting: 取消会议5. Telephoning- make a phone call: 打电话- leave a message: 留言- put someone on hold: 让某人等待- transfer a call: 转接电话- take a message: 记下留言- speak to someone in person: 亲自与某人谈话- return a call: 回电话- hold the line: 请稍等6. Email Correspondence- attach a document: 附带文件- reply to an email: 回复邮件- forward an email: 转发邮件- request information: 请求信息- send an attachment: 发送附件- CC someone: 抄送某人- BCC someone: 密送某人- check your inbox: 查看收件箱7. Conclusion本文介绍了商务英语中最全最重要的固定搭配，涵盖了财务术语、谈判短语、商务会议、电话沟通和电子邮件往来等方面。
中职教育-国际商务英语口语口译课件：Unit 2 Business Telephoning.ppt
电话是商务活动中不可或缺的要件，商务电话礼仪、禁忌以及应对技 巧便理所当然地成为了商务工作人员必备职业素质之一。
在彼此看不到的电话中，双方的心情和心理状态便完全依赖声音传送。 声音是自然而直接的，即便刻意掩饰，当时的心情和肢体语言也会微 妙地显现于声调中。所以，通话时即使看不见对方，也要当作对方很 快就会在眼前出现一样，尽可能注意自己的姿势。只要姿势端正，声 音自然会清晰悦耳。
in it. Liu: You’re welcome. Which particular items are you interested in? Carson: Well, we’ve gone through your catalogue and have interest in some home textile items. Liu: May I have your specific inquiry? If you make an inquiry, we can offer you firmly. Carson: We’re planning to place an order for 300 bales. We’ll be pleased if you quote us your
deal? Rick: Yes, I’ll pay by irrevocable letter of credit as usual. Please send me a fax with all the
information. Li: No problem. I’ll get it ready very soon. Rick: It’s nice to do business with you. Goodr and Acceptance 还盘和接盘
剑桥商务英语第二版Unit4a Telephoning
Unit 4a Telephoning
Reasons for calling Listening 2: Ss listen to a telephone receptionist take a message and note down the information before listening again for specific phrase. Speaking: Ss do an information-gap activity, giving and taking telephone messages. (Activity sheets on pages 125 and 129).
Unit 4a Telephoning
General rules: When making a formal call, three rules should influence your choice of words ① Be brief. Do not waste the receiver’s time ② Be clear. Explain the background and purpose of the call ③ Be polite. Recognize the receiver’s point of view
Unit 4a Telephoning
Make arrangement If the person you are calling agrees to your request, it is important to make a clear arrangement. If you are arranging a meeting, arrange the time and place and make sure that you know where to go and what to do when you get there. If the person you are calling can not agree to your request, he may modify it. Listen carefully and try to fit in with his schedule, or ask if he knows someone else who can help “ Do you know anyone else who might be able to help me? ” Whether the receiver can help you or not, thank her and close the call politely.
business_Telephone_English(课件)
Typical expressions (translate)
Hello，xxxx company. (This is) xxxx speaking/here. ， This is 88887755. This is xxx of/from xxxx company. (May I know) who is calling, please? /May I have your name, please? Whom are you calling?/What department are you calling? Could I speak to xxx in Human resources, please?/ I’d like to speak to… Could you put me through to someone in the Sales Department about a complaint? I’m sorry, she is away on business at present. When do you expect him back？ I expect him back any moment. ？ I’m afraid the line is out of order./crossed. / It’s a bad line/connection. Sorry, there’s nobody here by that name. I’m afraid you’ve got the wrong number.
I’m sorry, he is with a client right now./has someone with him./on another line.
Could you check/try /test the number for me, please? Operator, we were cut off . Could you reconnect me, please? I’m afraid we have a crossed line.
EnglishforBusinessMeetings商务会议英语
English for Business Meetings 商务会议英语英语, , Business Business , , Meetings Meetings , , 商务商务, , English English会议是商业运作一个很重要的部分。
会议是商业运作一个很重要的部分。
并且如果你在一间跨国公司工作，并且如果你在一间跨国公司工作，并且如果你在一间跨国公司工作，有很多情况下，有很多情况下，有很多情况下，都是要以都是要以英语来开会。
不论你是一位领导人或只是一位参与者，不论你是一位领导人或只是一位参与者，那就藉由这个商业会议程序用语来准备一那就藉由这个商业会议程序用语来准备一下吧：下吧：Meetings are an important part of doing business. And if you're in a multinational company, many of those meetings will be conducted in English. Whether you're leading or just attending one, be prepared with these phrases for each stage of a business meeting: 问候/开场白一个会议的架构无论在任何语言里通常是相同的。
一个会议的架构无论在任何语言里通常是相同的。
会议总是以问候开始！会议总是以问候开始！会议总是以问候开始！对于英语，对于英语，对于英语，你将会更正你将会更正式些式些 "Good morning" or "Good afternoon" 而非而非 "hello" 。
然后，如果你正主持一场会议，你将需要宣布会议要开始了。
例如： "Good morning. It looks like everyone here, so let's get started." Greeting/OpeningThe structure of a meeting is usually the same, regardless of the language. And meetings always start with a greeting! In English, you'll use the more formal "Good morning" or "Good afternoon" rather than "hello." Then, if you're leading the meeting, you'll need to announce that the meeting is starting. Example: "Good morning. It looks like everyone's here, so let's get started." 说明目的下一步，你必须要提醒每一个人这个会议的目的是什么-什么事项需要说明。
商务英语中的电话会议该怎么说，把实用句式记住了！
【导语】在外企⼯作的⼈，基本都要打conference call，参加电话会议。
今天，就和⽆忧考⼀起看看，conference call到底如何打才看起来像个专业⼈⼠！打电话前先做好准备。
如果你是新⼿，不怎么熟悉电话⼯具，打电话前⼀定要充分学习电话软件的特点，各个功能键的⽤法，做个test call, 防⽌正式电话会议中出洋相。
拟好agenda列表，事前模拟。
如果你是职场新⼈，打conference call前⼀定要打好草稿，列出预期要讲的bulletin points，并学会设想对⽅可能问到的问题，提前在脑⼦⾥过⼀遍。
如果是 audio conference call, 当你不发⾔的时候，记得按mute键，这样显得更专业，并且让你专注于听别⼈正在讲什么。
如果是video conference call，请保持职场仪态。
认真倾听，适当点头，显⽰你有认真参与其中。
使⽤商务语⾔，简洁明了。
电话会议最重要的⽬的是交流⼯作，所以要切忌使⽤深奥、复杂的词汇和句型。
电话会议起承转合、流程介绍1.Introduction开头寒暄⾸先就是介绍⾃⼰，以及⼀起参与电话会议的⼈员。
当然啦，如果还有其他对⽅不熟悉的⼈员也在电话会议中，也要介绍。
⽐如：Hi Marty. This is Larry from Microdot Technology. I'm calling in with Jimmy Wayne, Susan Francis, and Lou Denver. [Pause to allow them to greet]. We also have the Chief Financial Officer, James Fitzpatrick, calling in from LA.Marty你好，我是Microdot科技公司的Larry，现在和我⼀起的还有Jimmy Wayne, Susan Francis, and Lou Denver（暂停，留⼀些时间双⽅打个招呼）。
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If you’re going on vacation - Hello, this is Marina Smith at the XYZ company. I will be on vacation from Friday, May 12 through Monday, May 22. Please leave a message, and I’ll call you back when I return. Thank you.
Taking a message for someone
- I’m sorry, I have a call on my other line. Can you please hold?
For customer service calls - All of our operators are currently busy. Please stand by for the next available operator.
- It’s been great talking with you. I’ve got a meeting now so I better run. - Thanks for calling. I’ll speak with you again soon. - I’ve got another call coming in. Good talking to you. - I better let you go. - It’s 5 o’clock already. I better let you go. - Let’s touch base on this again in a few days.
Business English
Talking on the telephone can be difficult for a couple of reasons. First of all, you can't see the you're talking to, so you can't see his or her body language and "read" his or her face. Ta the phone also requires its own special set of words and phrases. Here’s a helpful reference ch will help you speak on the telephone phone with confidence in business and personal situati hope you'll find this helpful. Now if you can only find somebody to pay for your cell phone b be all set!
and Marina replies “This is she”).
For calls to a general number: - Thank you for calling XYZ. How may I direห้องสมุดไป่ตู้t your call?
Connecting someone. When you answer the phone and it is for somebody else.
ESL Telephone Talk
SITUATION
EXAMPLES
Introducing yourself. Phrases to use when you place the call.
When calling a general number: - May I speak with Marina Smith? - Hello, this is John Block calling for Marina Smith. - Is Marina Smith in? (informal)
Phrases for cell phone calls
The fading signal - I’m sorry, I’m losing you. Can you call me back? - I can barely hear you. Let me call you back on my other phone. - We’re breaking up. I’m having trouble hearing you. Let me call you back later.
- One minute, I’ll transfer you now. - Please hold and I’ll put you through. - Let me see if Jim is available. - One moment, please. - Hang on a minute. (informal)
When the person answers the call directly: - Hi Marina, it’s John calling. - Good afternoon, Marina. This is John Block from ABC company calling.
Answering the phone. There are many different ways to answer your phone.
- Could you please repeat that? - I’m sorry, I didn’t catch what you just said. - Can you please speak a little more slowly? - Can you please speak a little louder?
For calls to your direct line: - Good morning, this is Marina. - Good afternoon, XYZ firm. How may I help you? - Marina speaking. - XYZ firm, Marina speaking.
Recording a voice mail message on your - Hello, you’ve reached Marina Smith at XYZ
machine
company. I’m sorry I’m not available to take your call. Please leave a message and I’ll call you back as soon as I can. Thank you.
For calls to your direct line, when the person asks for you by name: - Speaking (caller says: “Is Marina there?” and Marina replies: “speaking”). - This is she / this is he (caller says: “Is Marina in?”
- Can you please spell that for me? - How do you spell your last name? - And that company name again was, JAQ Industries? - Let me repeat your information to make sure I got it right.
- Hello, you’ve reached John Block at ABC. It’s Monday, May 22, and I will be out of the office all day. I will be checking my voice mail from time to time and will return all urgent calls. Thank you.
SPECIAL SITUATIONS
Leaving a voice mail
- Hello, this is Marina Smith calling to follow-up regarding your order with XYZ company. Can you please call me back at 999-344-3344.
- Hello, this is John Block from ABC. I’m calling regarding the upcoming conference in Miami. I’ll try you again later today.
- Hi, it’s Marina. Please call me back when you get a minute. (informal)
When you need to put somebody on hold
- Jim is on another line at the moment. Would you like to hold?
When you don’t understand the caller Clarifying what your caller says
- I'm sorry, John’s not here at the moment. Can I take a message? - John is in a meeting at the moment. May I ask who’s calling? - John is at lunch. Would you like to leave a
The lost call - Hi, it’s Marina again. Apparently we got cut off. - Hi, it’s John again. Sorry I lost you. My cell phone dropped the signal.