酒店总机常用英语口语

酒店总机常用英语口语

对于一个国际化酒店来说，酒店总台接电话的人员英语水平相对来说要求比较高，因为这关系到整个酒店的形象问题，所以掌握下面这些酒店总机必备的英语口语，对于接线员来说是十分必要的！

一、接听外线电话：

01、电话铃响三声接起，中英文清晰报出酒店名称：

您好，昆明电信国际技术交流中心！

Good morning ,

02、转接时，对来电方：

请稍等！

Hold on ,please !

03、电话占线时：

对不起，电话占线，请您稍后再拨。

Sorry , the line is busy .please call back later!

04、转入电话无人接时：

电话没人接，您是否需要留言？

There's no answer , Would you like to leave a message ?

05、转入客房电话：

A、请问您找那位？

Who would you like to speak to ?

B、对不起，没有这个姓名的客人。

Sorry , there's no guest with that name

C、您能告诉我他是住客还是访客？

Excuse me for asking but is he a visitor or a hotel guest?

06、内容没听清或不确定时：

A、请您再说一遍好吗？

Would you like to repeat the number ?

B、请您大声一点好吗：

Could you speak a little louder , please

C、请说慢一点！

Could you speak slowly ,please?

07、对方拨错号码：

恐怕您拨错了号码，这里是XXX酒店总机。

I'm afraid you dial the wrong number . here is xx hotel operator;

08、外线来电详细问询时：

我将帮您把电话转到问讯处；

I'll put you through to the information desk

09、来电方需要留言：

A、请告诉我您的留言内容；

Could you please give me the message , sir / madam?

B、请放心，我一定将您的意思转达给X先生/小姐，谢谢您的来电，再见！Thank you for calling , I 'll relay the message to Mr./Mrs.

二、酒店住店客人的叫醒受理：

01、能告诉我您的姓名和房号吗？

May I have your name and your room number , please?

02、您需要什么时间的叫醒？

Could you tell me what time would you like to get up ?

03、我重复一遍您的房号和叫醒时间，好吗？

May I repeat your room number and the time , sir / madam ?

04、早上好（中午、晚上好），先生/女士，这是您的叫醒电话，祝您过得愉快！Good morning (afternoon , evening ), sir / madam ! this is your wake-up call ,

Have a good day to you (have a nice day )!

三、接酒店营业区，后台区，办公室电话：

OPERATOR，您好，总机！

四、住客电话询问：

01、内线电话免费。

There is no charge for in -house call

02、您能直拨电话。

You can make a dial-direct call

03、我们酒店设有国际直拨和国内直拨电话系统，如果您要拨打国际直拨电话，请您拨XXX，如果您要拨国内直拨电话，请拨XXX，如果您还有其它需要帮忙的，请打电话给我们，我们会尽力而为；

We have got DDD and IDD system in our hotel , if you want to make a DDD, you can dial xxx , and if you want to make a IDD , you can dial XXX .if you have anything else, you can call us again , we will help you , sir / madam

04、我会立刻为您查找，然后打电话给您；

I 'll check immediately and call you back in a moment

05、请稍等一会儿好吗？我马上为您查找；

Would you mind waiting a minute , I'll check it for you right now

五、代客人接国际，国内长途；

01、您能告诉我您要拨打的电话是自付电话，受付电话或是信用卡付费电话吗？Could you please tell me the form of payment , is it a pay call , collect call or credit card call , sir / madam ?

02、请问这是自己付费还是对方付费电话？

Is this a paid call or collect call?

03、您能告诉我电话的国家代码，地区代码和电话号码吗？

Could you please tell me country code , the area code and telephone number, sir /madam?

04、您能告诉我您要打的是叫人电话还是叫号电话吗？

Could you please tell me what kind call would like : a person to person or station to station call , sir/madam?

05、您能告诉我对方的电话吗？

Could you please tell me who are you want to speak ?

06、能告诉我您的名字是怎么拼的吗？

Could you please spell your name ?