酒店英语视听说课件
酒店英语视听说课件
you need a password to get access to the computer system. • Promotion n. 促销；晋升 We are doing a special promotion of wines. His promotion to Sales Manager took everybody by surprise.
Preference will be given to graduates of this university.
Language points in listening part
• access n. 通道，机会，权利 e.g. The only access to the farmhouse is across the fields.
Useful Drills
II How to get information from the customers 如何从客户处获取信息
How long will you plan to stay? How long will you be staying? May I know who I’m talking with? (Making a phone) What type of room do you require? How many rooms will you require? May I have your name/telephone number, please? May I have the way to contact with you? Who is the booking for?
UNIT-1酒店英语口语
Hotel English 酒店英语视听说
Video I
At the Gate
When a guest arrives at the hotel, the bellman greets her.
Hotel English 酒店英语视听说
Video I
1
At the Gate
Decide true (T) or false (F).
Video II
1
In the Lobby
Fill in the blanks with the missing words.
Clerk: How are you today, Mr. Johns?
Fine, thanks. Guest: _____________________.
Clerk: This is our manager, Mrs. Li.
1. The bellman greets the guest in the evening.
2. The bellman is very polite to the guest.
( F )
( T )
3. The guest has four pieces of luggage with her. ( F )
After you, please. Bellman: _________________________.
Guest: Thank you. Please enjoy your stay. Bellman: ______________________________________ .
Hotel English 酒店英语视听说
Hotel English 酒店英语视听说
Booking rooms 2
name of the guest Address of the guest What kind of room he/she wants to book What time he/she will come and leave How long he/she will stay If the guest comes alone or with a family
May I have your name, please? Let me check. It doesn’t matter.
Hotel English 酒店英语视听说
Language Points
Keep these important tips in mind.
Whenweexplainbookingissuestoaguest,wemustremembe rsomeimportantthings.Theyare:
Hotel English 酒店英语视听说
Listening I
2
Fill in the blanks with proper expressions.
Receptionist: (Grand Hyatt) Hotel, can I help you ? Caller: Yes, I’d like to reserve a room. Receptionist: Would you like a single room or double room ? Caller: Single. Receptionist: Can I have your name, please ? Caller: Yes, it’s Phillips. Receptionist: Can you spell that, please ? Caller: P-H-I-L-L-I-P-S. Receptionist: For which date,please/when for ? Caller: From September 9th to September 11th. Receptionist: Ok. Let me make sure I got that: a single room for .
酒店管理英语听说教程Unit19 Job Interview幻灯片PPT
Woman: I’m working in a company that does a lot of business with Japan.
Man: Oh, I see. Good luck, then.
Unit 19
6. What language is the woman studying in the college? A. Japanese.
酒店管理英语听说教程Unit19 Job Interview幻灯片PPT
本PPT课件仅供大家学习使用 请学习完及时删除处理 谢谢！
Unit 19
Job Interview
Part A Phonetics: Word Stress 单词重音 Part B Listening In: Administrative Management Part C Speaking Out: How to Succeed in a Job Interview Part D: Further Listening
3. M: Where does Susan come from? W: She was born in Switzerland and grew up in America, but now she’s a citizen of England. Q: What country does Susan presently call her home? A. England.
Unit 19
Part B Listening In: Administrative Management Page 170 Task 2 Long Conversation
Unit 19
Scripts
Man: Are you studying here?
UNIT 4 客人离店
Hotel English 酒店英语视听说
Listening II
Pair work. Decide which sentences are spoken by Mr. Brown B, which by the receptionist R. Then arrange the sentences to make a conversation.
(T )
(T ) (T)
Hotel English 酒店英语视听说
Video I
At the Reception Desk
A guest comes to the reception desk to check out.
Hotel English 酒店英语视听说
Listening I
1
Role-play the dialogue with your partner.
Hotel English 酒店英语视听说
Listening I
2
Fill in the blanks with proper expressions.
Hotel English 酒店英语视听说
Listening II
1
Role-play the dialogue with your partner.
Hotel English 酒店英语视听说
Listening II
Pair work. Decide which sentences are spoken by Mr. Brown B, which by the receptionist R. Then arrange the sentences to make a conversation.
Hotel English 酒店英语视听说
酒店英语视听版
酒店英语视听版Accommodation and hospitality services have always played a crucial role in the travel and tourism industry. As the world becomes more interconnected, the demand for efficient and personalized hotel experiences has grown exponentially. In this context, the integration of audio-visual technology into hotel operations has emerged as a game-changer, revolutionizing the way guests interact with and navigate through hotel facilities.The advent of hotel English audio-visual systems has significantly enhanced the overall guest experience. These systems, which typically include interactive digital displays, voice-activated assistants, and multimedia content, have transformed the way guests access information and communicate with hotel staff. By providing multilingual support, these technologies have bridged the language barrier, ensuring that guests from diverse backgrounds can seamlessly navigate their hotel stay.One of the primary benefits of hotel English audio-visual systems is their ability to offer personalized assistance. Guests can now access awealth of information about hotel amenities, services, and local attractions simply by interacting with the digital displays or voice-activated assistants in their rooms. This level of on-demand access empowers guests to plan their itineraries, make reservations, and troubleshoot any issues they may encounter, all without the need for face-to-face interaction with hotel staff.Moreover, the integration of audio-visual technology has streamlined the check-in and check-out processes. Digital kiosks and self-service portals allow guests to complete these tasks independently, reducing wait times and ensuring a more efficient flow of traffic at the front desk. This not only enhances the guest experience but also frees up hotel staff to focus on more personalized service and addressing any unique guest needs.In addition to providing informational and operational support, hotel English audio-visual systems have also revolutionized the entertainment experience. Guests can now access a wide range of multimedia content, including on-demand movies, TV shows, and music, directly from the comfort of their rooms. These systems often feature seamless integration with guests personal devices, enabling them to stream their own content or even participate in virtual meetings and conferences while traveling.The incorporation of audio-visual technology has also had asignificant impact on the way hotels market and communicate with their guests. Digital signage and interactive displays have become powerful tools for showcasing hotel amenities, promotions, and local attractions. By leveraging these technologies, hotels can create immersive and engaging experiences that capture the attention of guests and foster a stronger connection with the brand.Furthermore, the data collected from hotel English audio-visual systems can provide valuable insights into guest behavior and preferences. By analyzing usage patterns, hotels can optimize their services, tailor their offerings, and enhance the overall guest experience. This data-driven approach to hotel management has become increasingly important in an era where personalization and customer satisfaction are key differentiators in a highly competitive market.However, the integration of audio-visual technology in hotels is not without its challenges. Ensuring the reliability and security of these systems is paramount, as guests entrust hotels with their personal information and expect seamless and uninterrupted service. Hotels must invest in robust IT infrastructure, cybersecurity measures, and regular maintenance to maintain the integrity and functionality of their audio-visual systems.Another challenge lies in the need for comprehensive staff trainingand development. Hotel employees must be equipped with the knowledge and skills to effectively operate and troubleshoot the audio-visual systems, as well as to provide guidance and support to guests who may not be tech-savvy. Ongoing training and continuous improvement initiatives are essential to ensuring a high level of service and guest satisfaction.Despite these challenges, the benefits of hotel English audio-visual systems far outweigh the drawbacks. By enhancing the guest experience, improving operational efficiency, and providing valuable data-driven insights, these technologies have become an integral part of the modern hotel landscape. As the hospitality industry continues to evolve, the integration of audio-visual solutions will undoubtedly play an increasingly crucial role in shaping the future of hotel experiences.In conclusion, the hotel English audio-visual edition represents a transformative shift in the way guests interact with and experience hotel services. From personalized assistance and streamlined operations to immersive entertainment and data-driven decision-making, these technologies have fundamentally changed the hospitality landscape. As the industry continues to adapt and innovate, the integration of audio-visual solutions will undoubtedly remain at the forefront of enhancing the guest experience and driving the success of hotels in the years to come.。
酒店试听英语
Hotel English 酒店英语视听说
Video I
At the floor reception desk
The floor receptionist receives the guest
Hotel English 酒店英语视听说
Video I
At the floor reception desk
Guest: No, thanks. I can manage it. Attendant: This way, please. (After a while) Here we are.
After you. Guest: Thank you. When will our baggage arrive? Attendant: The bellman will take it up soon. Guest: Very well.
Attendant: It is along here. May I show you to your room, Mr. and Mrs. White?
Guest: Yes, please. Here is our room key. Attendant: May I help you with your suitcases, Mrs. White?
bellman is handling them.
Guest : Very well.
Hotel English 酒店英语视听说
II
New Words and Expressions
face v. 面对，面向
switch n. 开关
master adj. 主要的
temperature n. 温度
1 Decide true (T) or false (F).
饭店实用英语听说教程PPT
Complaint handling
03
CHAPTER
Hotel Business English
Conference Services
Conference Services Introduction: Conference services are an important component of hotel business, providing a series of professional services including venue reservation, equipment rental, and tea break services.
Conduct full process monitoring of banquet services to ensure that all services meet customer requirements and handle unexpected issues in a timely manner.
Venue layout
Based on customer needs and budget, design a menu that fits the theme of the banquet, ensuring the quality and taste of the dishes.
Menu design
Menu presentation
Taking Orders
Beverage selection
After taking the customers' orders, the waiters should offer a variety of beverages and explain the options available They should also ask if there are any specific requests or preferences
酒店英语ppt
Pair work. Decide which sentences are spoken by the bellman B, which by the guest G. Then, arrange the sentences to make a good conversation.
Waiter : Good evening, sir and madam. Have you made
Waiter: How many people are in you party? Four Guest: ______.
Waiter: Would you like to sit in the smoking or non-smoking
area, sir?
Guest: Non-smoking. This way, please (Guiding) Is this table OK? Waiter:________________. Guest: This is fine. ____________ Thank you
Hotel English 酒店英语视听说
Video II
1
In the Restaurant
Fill in the blanks with the words you hear.
Waiter: Good evening, sir. Welcome to Minshan Restaurant. May I help you ______________ Guest: My friends and I want to have dinner here. reservation ? Waiter: Do you have a ____________ Guest: No, I’m afraid not.
大学英语视听说4 Unit6ppt课件
6 Unit
Wealth
Lesson A Having it all
Listening
Lesson B Striking it rich
Activity 2 Look at them now!
A Listen to Nick and Janet talking about a TV show. Then answer the question.
Wealth
Lesson A Having it all
Listening
Lesson B Striking it rich
An English Video Course 4 视听说教程（第三版）电子教案 4
Activity 2 Look at them now! B Listen again. Write D for Djimon Hounsou, JC for Jim Carrey, or J for Jewel.
6 Unit
Wealth
Lesson A Having it all
Listening
Lesson B Striking it rich
Activity 2 Look at them now!
An English Video Course 4 视听说教程（第三版）电子教案 4
Language Notes
Proper names Burj Al Arab 阿拉伯塔 （七星级酒店，位于阿拉伯联合酋长国的迪拜市）
George Megan
Luke the Coco Chanel suite 可可香奈尔套房
the Hotel Ritz （法国巴黎） 丽兹酒店 the Peninsula Suite （香港）半岛 （酒店）套房 the Royal Suite 皇家套房
酒店英语视听说课件
Language points in listening part
• 1.reserve v. 预定，预约 Reservation n. reserve a room/book a room e.g. I have reserved a room in the name of James. 保持，保留 All rights reserved. 版权所有。 • 2.preference n. 偏爱 e.g. It is a matter of personal preference.
Service procedure(服务流程)
1. Greet the guest 2. Ask the guest of the reservation information:
The date of arrival and departure The number of the people the room type and the number of rooms 3. Search for the room available /needed in the computer 4. Get the following information from the guest the name of the guest the guest’s telephone number 5. Confirm the reservation 6. Express your wishes
双人对床房,每间每天600元｡
The price/rate for a minimum of 5 rooms is 20 percent off.
如果起订5间房,房价可以享受20%的优惠｡
I’m sorry, there is no discount.
《酒店英语》课件
提供客房服务和解决问题
学习如何提供满意的客房服务和解决客人遇到的问题，让客人感到宾至如归。
客房清洁
及时清洁客房，更换床单、毛 巾等，并保持整洁有序。
解决问题
灵活应对客人的需求和问题， 积极解决并提供满意的解决方 案。
个性化服务
根据客人需求提供个性化的服 务，比如额外的床垫、升级客 房等。
酒店设施和设备介绍
1 问候客人
使用友好的语言和表情向客人问候并提供帮助。
2 解答问题
倾听客人问题并提供准确的解答和指导。
3 处理投诉
冷静并专业地处理客人的投诉，解决问题并恢复客人对酒店的满意度。
总结和复习
本课程回顾了酒店英语的重要性，常用词汇与短语，房间预订和办理入住手 续，提供客房服务和解决问题，酒店设施和设备介绍，与客人交流等内容。 请务必复习并运用所学知识提升您的酒店英语能力。
常用酒店英语词汇与短语
学习一些常用的酒店英语词汇和短语，可以帮助您在工作中更流畅地与客人进行沟通。
Reception Desk
前台接待处，是客人办理入住和退房手续的地方。
Housekeeping
客房服务部，负责清洁客房和提供客房服务。
Room Service
客房服务，提供在客房内就餐和其他服务。
Concierge
《酒店英语》PPT课件
欢迎来到《酒店英语》PPT课件！通过本课程，您将学习到酒店英语的重要性， 常用词汇与短语，预定房间和办理入住手续，提供客房服务和解决问题，酒 店设施和设备介绍，与客人交流等场景，并进行总结和复习。
酒店英语的重要性
学习酒店英语能够帮助您与全球来宾更好地沟通和交流，提升工作效率，增强职业竞争力。
跨文化交流
酒店英语Lesson3-优质课件
I’m sorry we are fully booked for 22nd. Do you mind changing the reservation rates?
The Key Sentences
Translate the following into English 早上好，我是订房部。有何吩咐? 您要订什么房间，夫人？ 您觉得豪华套房怎么样？ 我们有标准间，每间每天860元。 您打算用怎样的支付方式，信用卡还是现金？ 对不起，明天所有的客房都已经订满。 可不可以替我在当地预订一家饭店呢？ 我们会为您延长预约的。 我们期待着为您服务。 能不能请您这个周末再打电话来？可能会有人取消预约。
2、Our destiny offers not only the cup of despair, but the chalice of opportunity. (Richard Nixon, American President )命运给予我们的不是失望之酒，而是机会之杯。二〇二一年五月二十六日2021年5月26 日星期三
5、You have to believe in yourself. That's the secret of success. ----Charles Chaplin人必须相信自己，这是成功的秘诀。-Wednesday, May 26, 2021May 21Wednesday, May 26, 20215/26/2021
Thirdly, inquiry and mail service. Inquiries from guests will be answered and mails for guests will be taken care of.
酒店英语视听说unit2
酒店英语视听说 Unit 21. IntroductionIn this unit, we will focus on developing listening and speaking skills related to hotel English. We will cover various situations that hotel staff and guests may encounter, such as checking in, ordering food, making reservations, and dealing with complaints. By the end of this unit, you will be able to confidently communicate in English when visiting or working in a hotel.2. Listening PracticeActivity 1: Checking In Scenario: You are a receptionist at a hotel, and a guest is checking in. Listen to the conversation between the receptionist and the guest and answer the following questions.Questions: 1. What is the guest’s name? 2. How many nights will the guest be staying? 3. What type of room did the guest book? 4. What time is breakfast served? 5. What amenities are offered in the hotel?Activity 2: Ordering Room Service Scenario: A guest calls the hotel’s room service to order food. Listen to the conversation between the guest and the room service operator and fill in the blanks with the missing information.Conversation: Room Service: Good evening. ________ room service. How may I assist you? Guest: Hi, I would like to order________ and ________ for dinner. Room Service: Absolutely.________ would you like to order? Guest: I’ll have the ________ steak and a ________ salad, please. Room Service: How would you like your steak done? Guest: ________. Room Service: And what dressing would you like on your salad? Guest: ________ dressing, please.3. Speaking PracticeActivity 1: Making a Reservation Scenario: You need to make a reservation at a hotel for a business trip. Practice making a reservation by answering the following questions.Questions: 1. What is your name? 2. When are you planning to stay? 3. How many nights will you need? 4. What type of room would you like? 5. Do you have any specific requests or requirements?Activity 2: Dealing with Complaints Scenario: You are a hotel staff member and a guest has a complaint about their room. Practice how you would handle the situation by providing an appropriate response to the guest’s complaint.Complaint: Guest: Excuse me, but the air conditioning in my room doesn’t seem to be working.Possible Response: Hotel Staff: I apologize for the inconvenience, sir/ma’am. I will have the maintenance team look into it immediately. In the meantime, would you like us to provide a fan for your room to keep you comfortable?4. ConclusionIn Unit 2, we focused on listening and speaking skills related to hotel English. By practicing various hotel scenarios, such as checking in, ordering room service, making reservations, and dealing with complaints, you have developed the necessary vocabulary and language skills to confidently communicate in English when visiting or working in a hotel. Keep practicing and expanding your knowledge to become even more proficient in hotel English.。
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plaint Settlement
Tasks
Reservation
Registration
Checkout
Taking orders
Recommending Chinese Dishes
Introduce Chinese Alcohol culture
Banquet Decoration
如何与您联系呢?
Who is the booking for?
请问要以谁的名义来订呢?
Useful Drills
III How to offer and get room rate 怎样提供和获知房价 ★How much does a double room cost? ★How much a day do you charge? ★Can I get a discount? RMB380 per night, with breakfast.
Preference will be given to graduates of this university.
Language points in listening part
• access n. 通道，机会，权利 e.g. The only access to the farmhouse is across the fields.
What type of room do you require?
请问您要哪种房型?
How many rooms will you require?
请问您要订多少间房呢?
May I have your name/telephone number, please? 请问您的名字/电话号码?
May I have the way to contact with you?
您要的那一日房间已经确认了｡我们期待为您服务｡
V Booked up订房已满 I’m sorry, but we’re booked up.
很抱歉,我们没有空房｡
I’m sorry, but we have no vacancies at the moment对. 不起,我们现在没有空房｡
I’m sorry, but all rooms are taken.
you need a password to get access to the computer system. • Promotion n. 促销；晋升 We are doing a special promotion of wines. His promotion to Sales Manager took everybody by surprise.
订 • How to make a phone call for room reservations 怎
样电话客房预订
Information should be taken
客户基本信息
客户要求
客人姓名 登记编号 联系电话 联系地址 入住人数 入住时间
Guest Name Code Telephone Number Address Number of Guests Occupation Time
一间双人房要多少钱呢? 每天收费多少? 有优惠/折扣吗? 每天380元,送早餐｡
We can do a standard /deluxe double room for RMB350 per night.
我们有标准/豪华双人房,每天每间350元｡
We charge RMB600 for a deluxe twin per night.
Hotel
English
课程概况
• 教材：《酒店英语视听说教程》 • 基本教学设计：
背景知识介绍，听力训练，分组情景模拟。 • 考核方式：课堂表现+小组成绩+期末考查
课堂表现：出勤率、主动发言、纪律 小组成绩：情景模拟效果
1.Reservation
Content
2.Registration
3.Concierge
请您填写这张表格好吗? 请您写下来好吗? 请不要挂电话好吗?
请问您要订一间双人房吗? 请问您要喝茶还是咖啡? 请问您介意坐在这里吗?
4) 在提供建议协助､征求意见时,可使用Shall I ...? 或Would you like me to do ...?
Shall I make the reservation for you? Shall I draw you a map?
Useful Drills
II How to get information from the customers 如何从客户处获取信息
How long will you plan to stay?
您打算住多久呢?
How long will you be staying?
您打算住多久呢?
May I know who I’m talking with? (Making a phone) 请问您是哪位?
5.Checkoutຫໍສະໝຸດ 6.Housekeeping
7.Food and Beverage Service
8.Western Foods and Western Beverage
10.Chinese Foods
11.Chinese Tea and Alcohol
12.Room Service
13.Banquet Service
Service procedure(服务流程)
1. Greet the guest 2. Ask the guest of the reservation information:
The date of arrival and departure The number of the people the room type and the number of rooms 3. Search for the room available /needed in the computer 4. Get the following information from the guest the name of the guest the guest’s telephone number 5. Confirm the reservation 6. Express your wishes
请问尊姓大名? 请问您的国籍是哪里? 请让我看一下您的护照好吗?
May I have your check out time, please?
请问您什么时候结账离开?
Tips
1. 四种疑问基本句型 2) 麻烦客人时,可使用Could you ...?
Could you fill out the form, please? Could you write that down, please? Could you hold the line, please? 3) 询问客人的喜好或是做什么时,可使用Would you ...? Would you like to book a double room? Would you like tea or coffee? Would you mind sitting here?
房间种类 房间数量 价格标准 折扣优惠 房间要求 房间布置
Room Type Room Number Price Discount Room Demand Decorations
Room Types
Single room
Double room
Deluxe suite/presidential suite
我可以看看您的护照吗? 你有身份证吗?
Would you please complete this registration form? 请您填写这张登记表好吗?
I’m afraid our hotel is fully booked on that date.
对不起,我们酒店那一天的客房全部订满了｡ Your room is confirmed for that day. We look forward to serving you.
Language points in listening part
• Deluxe adj. 豪华的，高级的 Luxury n./adj. • Anniversary n. Wedding anniversary The college’s 50th anniversary celebration • Amend v. 修改 Amended version. Amendment n.
双人对床房,每间每天600元｡
The price/rate for a minimum of 5 rooms is 20 percent off.
如果起订5间房,房价可以享受20%的优惠｡
I’m sorry, there is no discount.
对不起,我们不提供折扣｡
There’s a reduction for children.
Resolving Restaurant complaints