【VIP专享】广东开放大学2016年上半年期末考试 商务交际英语[2] 试题 71402
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2. An organization chart is used ________ A. to show exact figures B. to show lines of authority C.to illustrate a procedure
3. A process description describes______ A. something that can be seen or touched B. objects that consists of seven! related parts C. a series of events that take place over time
___ IS. Adental 卜gienist who asks the office receptionist to schedule a patient'sappoinUnent is an external customer
_____ 16. A postcard reminding a customer that it's time for a fttmace checkup and offering a discount is an exam 州c of customer cojitact
4. Which of the following are internal customers thr a worker in a flower shop? A. The people who work at the dry cleaning establishment next door B. The truck drivers for the wholesale florist, from which the shop gets its flowers C. The woman who wants to put a poster in the window 曲out a charity craft sale
7, As an active paxticipant in a meeting, you should A. take your position and never change it B. discuss ideas but avoid personal attacks
C. raise questions as soon as you have any
试题第1页共4页
- 13. A bar graph compares one or more quantities at a set period in time t4. Manuats are sets of instructions combined with exptanations, descriptions, definitions, and other related information
201‘ 年7月 I. MULTIPLE CHOICE (10%) Choose the letter indicating the best choice to complete each sentence or answer each
q此S如压
1. A table is used to show_ A. exact figures B. lines of authority C. a procedure
5. Nonverbal symbols can _________ the vettial message A. reinforce B. contradict
(7140) 《商务交际英语［2
C. both A and B
is the mosi
A. Shaking hands B. Hugging C. Backslapping
来自百度文库
______
C. skills and capabilities II. TRUE/FALSE (10%)
Write a Tin the space provided if the statement is true. Write an F 恤比e space lithe statement Is false. Your judgment should be based on your understanding of the course hook
_II. A map is an example of a visual aid, which can be used to stimutato interest
_____ 12. A line graph is a step-by-step diagram of a process or procedure.
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试卷代号：7140
座位号 「工〕
广东开放大学 2016 年上半年期末考试
英语（商务）专业《商务交际英语〔幻》试题（开卷）
8. Use direct order in presentation when you expect the audience to be _______
A. skeptical B. unite印tive
C. receptive
9. Use the reverse chronoLogical order Qua resume when _________ A. you have only part-time jobs to list
B. you want to emphasize the data of your most recentjob C. most of your work experience is retated to the position you are seekin8
tO. A fimctional order resume emphasizes A. the order of jobs held B. education
3. A process description describes______ A. something that can be seen or touched B. objects that consists of seven! related parts C. a series of events that take place over time
___ IS. Adental 卜gienist who asks the office receptionist to schedule a patient'sappoinUnent is an external customer
_____ 16. A postcard reminding a customer that it's time for a fttmace checkup and offering a discount is an exam 州c of customer cojitact
4. Which of the following are internal customers thr a worker in a flower shop? A. The people who work at the dry cleaning establishment next door B. The truck drivers for the wholesale florist, from which the shop gets its flowers C. The woman who wants to put a poster in the window 曲out a charity craft sale
7, As an active paxticipant in a meeting, you should A. take your position and never change it B. discuss ideas but avoid personal attacks
C. raise questions as soon as you have any
试题第1页共4页
- 13. A bar graph compares one or more quantities at a set period in time t4. Manuats are sets of instructions combined with exptanations, descriptions, definitions, and other related information
201‘ 年7月 I. MULTIPLE CHOICE (10%) Choose the letter indicating the best choice to complete each sentence or answer each
q此S如压
1. A table is used to show_ A. exact figures B. lines of authority C. a procedure
5. Nonverbal symbols can _________ the vettial message A. reinforce B. contradict
(7140) 《商务交际英语［2
C. both A and B
is the mosi
A. Shaking hands B. Hugging C. Backslapping
来自百度文库
______
C. skills and capabilities II. TRUE/FALSE (10%)
Write a Tin the space provided if the statement is true. Write an F 恤比e space lithe statement Is false. Your judgment should be based on your understanding of the course hook
_II. A map is an example of a visual aid, which can be used to stimutato interest
_____ 12. A line graph is a step-by-step diagram of a process or procedure.
1 l l l e e l l
0
O
-o一一0考
密． ！ 生
准考证号 学牛证号
l
0答 0e
s ― 艇 l 不 l 封得
姓名
Ol C过
校〔工作站 1 1 此
l 线线 C
l
-
1
-0-0-0-
1 .
-
O1 1 -
. -
试卷代号：7140
座位号 「工〕
广东开放大学 2016 年上半年期末考试
英语（商务）专业《商务交际英语〔幻》试题（开卷）
8. Use direct order in presentation when you expect the audience to be _______
A. skeptical B. unite印tive
C. receptive
9. Use the reverse chronoLogical order Qua resume when _________ A. you have only part-time jobs to list
B. you want to emphasize the data of your most recentjob C. most of your work experience is retated to the position you are seekin8
tO. A fimctional order resume emphasizes A. the order of jobs held B. education