《铁路客运英语》
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《铁路客运英语》五标准版文档
第十九页，共61页。
Opening Your Mouth
20
English for work situation
1. Our train is half an hour late. 本次列车晚点(wǎn diǎn)半个小时。 2. The train is on schedule. 列车准点运行。 3. May I open the window? 我可以打开窗户吗？ 4. Close the window, please. 请关上窗户。 5. Excuse me, smoking is not allowed in the compartment. 对不起，车厢内不准吸烟。 6. If you do want to smoke, please go to the joint between the carriages. 如果您实在想抽烟，请到车厢连接处。
3. 医药箱 ___m__e_d_ic_i_n_e_c_a_b_in_e_t____ 4. 清洁袋 _________sa_n_i_ta_r_y_b_a_g_____
5. 果皮盒 ____________________ 6. 急救(jíjiù)人员 ____________________
garbage tray
第四页，共61页。
过渡页
TRANSITION PAGE
Warming Up
第五页，共61页。
Warming Up
6
A. Look at the following pictures and match them with their English names.
b
a
d
c
a. luggage rack
第十七页，共61页。
《铁路客运英语》七(“列车”相关文档)共53张
Warming Up
7
B. Look at the following signs and then choose the right English name for each of them.
exit
enquiry
taxi
metro
parking
bus station
1. __m__e_tr_o__
14. (That is / was) (really / absolutely) excellent / fantastic / fabulous / great / superb! 那真是（绝对是）太棒啦！
15. You did a good job! / Good job! / Nice work! 你做得很好!/好工作!/干得好!
亲爱的旅客朋友们，列车前方到站是我们的终点站——北京站。请检查您的随身物品，准备下车。
2. When you get off, please mind the gap between the train and the platform.
下车时，请小心列车与站台之间的缝隙，注意安全。 dies and gentlemen: The next station is Beijing West. If this is your station, please make sure you have all your belongings with you and get ready to get off.
__火__车__将__在___8_点__1_2_分__到__达__西__安___北__站__。________________________________ 3.旅客朋友们，请携带好随身物品，有序下车。
铁路客运英语task 1-5-At the Ticket Entrance
目的站，终点站
pass through
穿过……；通过……
automatic ticket barrier
自动检票闸门
qualify
v.（使）有权去做；取得资格
qualify as
取得……资格；作为……合适
apply for
申请
reimbursement
n.退还，偿还；赔偿
apply for reimbursement
报销
20. China Railway Corporation
中国铁路总公司
II. Dialogues
Dialogue One
have no time to
没时间做
take one’s time; take it easy 别着急
swipe one’s ID card
刷身份证
scan the QR code
less than 少于 no less than 不少于 大于等于 小于等于 回去，返回；追溯到 追溯到 休息一会儿 好好休息 睡一宿好觉 四处走动；绕走
II. Dialogues
Dialogue Four
Valid
adj.有效的，有根据的，合法的
The train’s ticket is valid for 3 days.
student identity card student's identity card 学生证
II. Dialogues
Dialogue Six
first/second generation ID card 一 / 二代身份证
departure station
发站
destination station
铁路客运英语一共59张课件
8. I am very happy to see you. 我很高兴见到您。
OpenigYourMthⅠ.Usflx
Opening Your Mouth
9. I am delighted to know you.
认识您很高兴。
10. Hello! How are you?
嗨！您怎么样？
11. How is everything?
见到您很高兴。
4. It’s very nice to meet you.
见到您真的很高兴。
5. It’s a pleasure to meet you.
认识您深感荣幸。
6. It’s good to see you again. 再次见到您很高兴。
7. I am very pleased to see you. 遇到您，我很高兴。
seat class train number
Warming Up
C. Match the Chinese in column A with their corresponding English in column B.
上铺
中铺
软卧
硬卧 商务座
特等座
下铺
高级软卧
一等座 二等座
软座
硬座
无座
VIP class seat
请坐。
7. Take care and have a safe trip.
保重，旅途平安。
8. I hope you will enjoy your stay here. 希望您能在这过得开心。
9. Is this your first trip to Beijing?
这是您第一次来北京吗？
铁路客运英语课程标准
铁路客运英语课程标准(总12页) -本页仅作为预览文档封面，使用时请删除本页-《客运英语》课程编码：【】课程类别：【专业基础课】适用专业：【旅游服务与管理】授课单位：【基础教学部】学时：【72学时】编写执笔人：【杨晓蓉】审定负责人：【】编写日期：【2014-1-12】审定日期：【】1．课程定位和课程设计1. 1课程性质与作用该课程以培养学生铁路客运实用英语服务能力为方向，在课程定位、教学内容方法，考试方法等方面中突出中职特点，密切结合行业和工作岗位需要补充教学与训练内容，为专业教学和铁路后备高技能人才培养服务。
课程设计思路该课程的总体设计思路是：以学生完成列车乘务员所需的工作任务和所应具备的职业能力为基础，打破以知识为主线的传统课程模式，转变为以能力为主线的课程模式。
2．课程目标（1）专业知识目标：通过本课程的学习，使学生熟悉问讯处，乘务组等各个列车乘务员岗位的操作流程和操作要求，掌握报站、安全注意事项介绍、服务项目介绍、发车词的英文版本等，达到列车乘务员职业标准的相关要求。
（2）社会能力目标：1）具备诚实、守信的职业精神；2）具备善于沟通、合作和富有爱心的思想品质；3）树立安全和服务意识；（3）职业能力目标在上述目标实现的基础上，形成职业能力目标：1）能正确办理旅客的检票；2）会正确处理旅客的行李；3）严格按照操作规程，无误的操作机车设备4）能进行行李不正常的处理；3．课程内容与教学要求第一单元座位等级1.教学内容(1)音标：元音[i:] [i] 辅音[p][b][k][ g][s][z][θ][ð](2)列车员与乘客之间问候、告别、介绍的常用句型和情景对话(3)火车座位等级的介绍(4)跨文化交际：关于中国、中国文化和中国人的对话(5)重点句型：!欢迎到中国来！!欢迎乘坐本次列车！I .希望您在这里玩的愉快。
’s您目前对北京的印象如何？a !祝您旅途愉快！?你能告诉我火车什么时候到北京吗？I’m .我是本车厢的乘务员。
《铁路客运英语》八精选优秀ppt
Warming Up
10
New Words
handle toilet button aid kit hammer extinguisher bowel headache bone fracture
/'hændl/ /'tɔɪlət/ /'bʌtn/ /eɪd/ /kɪt/ /'hæmə(r)/ /ɪk'stɪŋɡwɪʃə(r)/ /'baʊəl/ /'hedeɪk/ /bəʊn/ /'fræktʃə(r)/
过渡页
TRANSITION PAGE
Opening Your Mouth
Opening Your Mouth
17
Ⅰ. Useful expressions
English for everyday use (Farewell)
1. Goodbye and good luck! 再见，祝您好运！ 2. I hope you will have a pleasant trip! 我祝您旅途愉快！ 3. Have a good trip. 旅途愉快。 4. Take care. 一路保重！ 5. I am afraid I must be leaving. 恐怕我得走了。 6. I think it’s time for us to leave now. 我想我们现在该走了。 7. See you soon. 一会儿见。 8. See you around. 后会有期。 9. Hope we will meet again. 希望我们能再见面。
过渡页
TRANSITION PAGE
Learning Objectives
Learning Objectives
铁路客运英语 Part2 Train Service
Conversations
Dialogue 2
P—Passenger CA—Car Attendant CA：Good morning,Madam.Is there anything I could do for you? 早上好，女士。有什么需要吗？ P：Yes.Where could I wash my hands? 是的。请问哪里有洗手间？ CA：There is a washroom at the end of the carriage. 洗手间在每节车厢的顶端。
Conversations
Words ﹠ Phrases
CRH train
高铁列车
train corridor 列车过道
browse the web on the train 在车上浏览网页
Conversations
Dialogue 1
P—Passenger CA—Car Attendant CA：Good evening,sir.This small table is a little dirty.May I tidy it up? 晚上好，先生。这张小桌子有点脏，我能把它整理一下吗？ P：OK.Thank you. 好的，谢谢。
Conversations
CA：The tea table is in your armrest,and let me open it for you.
茶桌在侧扶手内，我来帮您打开。 P：Thank you very much. 非常感谢。 CA：My pleasure. 不用谢。
Conversations
CA：The flush button is on the wall.Please press it. 卫生间内冲水按钮在墙壁上，是按压式按钮。 P：Thank you. 谢谢。 CA：You are welcome. 不用谢
铁路客运英语task 2-1-Welcoming Passengers Aboard
点I击II.添U加se标fu题l E文xp字ressions
(11)您的座位在8号车厢，是靠窗的座位。 Your seat is in Car No.8 and it is a window seat.
(12)请把重的行李放在下面，轻的放在上面。 Please put the heavy luggage below and the light one
II. Dialogues
Dialogue Two
vacant/ free/empty
occupied adj. reserved adj.
occupy
v.占有，占领，占据
occupation
n.工作，职业；（空间）占据，占领
occupancy
n.(空间)占用，(时间)占用期间
occupier
n.占用（领）者（长、永久的）
II. Dialogues
Dialogue Six
implement 原指史前人类所用的工具，现在多指农用工具，也可指为 实现某个任务所需的工具或器具。 equipment 多指成套的或重型的设备或装备。通常用作不可数名词。 instrument 通常指能使人们完成某一精确动作或测量的一种小型仪器， 尤指电工仪表、测量装置，航海或航空用的控制装置。 appliance 侧重指家用机器或设备，尤指家用电器。 facilities 常用复数形式，指可供使用的设备或设施。
II. Dialogues
Dialogue Three
crew member 6 crew 6 crew members
self-help travel
自助游
dining car
餐车
restaurant car mobile canteen
221114111《铁路客运英语》参考答案
Warming upA.1. b2. c3. d4. aB.1. departure station2. departure time3. ticket price4. ID number5. destination6. seat number7. seat class8. passenger’s name9. QR code 10. train numberC.上铺upper berth 中铺middle berth下铺lower berth 高级软卧luxury soft sleeper软卧soft sleeper 硬卧hard sleeper商务座business class seat 特等座VIP class seat一等座first class seat 二等座second class seat软座soft seat 硬座hard seat无座standingD.1. twelve o’clock2. one o’clock3. two o’clock4. four o’clock5. three o’clock6. five o’clock7. six o’clock8. seven o’clock9. ten o’clockTesting Your EarsA.name, train, thank you, whenB.1. do2. name3. ticket office4. sign5. BeijingC.1. tea2. Here you are3. glad to meet youReadingExercisesA.1. ideal2. offered3. available4. located5. affordable6. Relax7. overnight8. optionsB.1. F2. F3. T4. T5. FC.1. 商务座对乘客来说，是理想的选择。
2. 一些高铁上有VIP坐席，这些坐席不豪华，但是却很舒服。
铁路客运英语task 1-4-In the Waiting Room
After a long journey, you must be very tired. Come in, please!
（5）多漂亮的候车室呀！
What a nice waiting-room!/How beautiful the waiting-room is!
点I击II.添U加se标fu题l E文xp字ressions
小卖部，食堂
dining room
食堂
II. Dialogues
Dialogue Four
station square souvenir walk straight forward at the first turning go ahead
n.纪念品，纪念物 前进；进行
II. Dialogues
products
土特产
18. station master
站长
19. ticket collector/ticket examiner
检票员
20. passenger clerk
客运员
II. Dialogues
Dialogue One
have a rest take a rest
休息一下
waiting room
around the station? B:没剩下太多时间了，您必须在10分钟之内回来。
There is not too much time left, you must be back in 10 minutes. (8)请记住不要误了火车。 Mind that you don’t miss the train，please. (9)您可以在一号候车室候车，或者您也可以去贵宾候车室。 You can wait for the train in No.1 waiting room, or you can also go to the VIP room.
（5）多漂亮的候车室呀！
What a nice waiting-room!/How beautiful the waiting-room is!
点I击II.添U加se标fu题l E文xp字ressions
小卖部，食堂
dining room
食堂
II. Dialogues
Dialogue Four
station square souvenir walk straight forward at the first turning go ahead
n.纪念品，纪念物 前进；进行
II. Dialogues
products
土特产
18. station master
站长
19. ticket collector/ticket examiner
检票员
20. passenger clerk
客运员
II. Dialogues
Dialogue One
have a rest take a rest
休息一下
waiting room
around the station? B:没剩下太多时间了，您必须在10分钟之内回来。
There is not too much time left, you must be back in 10 minutes. (8)请记住不要误了火车。 Mind that you don’t miss the train，please. (9)您可以在一号候车室候车，或者您也可以去贵宾候车室。 You can wait for the train in No.1 waiting room, or you can also go to the VIP room.
《铁路客运英语》一
Testing Your Ears
Testing Your Ears
15
Testing Your Ears
16
A. Circle the words or expressions you hear in the recording.
name ticket
money thank you
where time
如果您只是到站台上送人，那就没有必要买火车票。
13.You can go to the information office to get information about how to
take the train at railway station.
您可以到问讯处问问怎么在火车站乘坐火车。
Opening Your Mouth
Suppose you are a ticket agent at a railway station. A passenger wants to buy a ticket to Zhengzhou, but he doesn’t know when there will be a train to Zhengzhou. Help him / her get the proper ticket.
过渡页
TRANSITION PAGE
Warming Up
Warming Up
6
A. Look at the following pictures and match them with their English names.
a. ticket agent
b. railway station
b
c
c. arrival timetable
Testing Your Ears
15
Testing Your Ears
16
A. Circle the words or expressions you hear in the recording.
name ticket
money thank you
where time
如果您只是到站台上送人，那就没有必要买火车票。
13.You can go to the information office to get information about how to
take the train at railway station.
您可以到问讯处问问怎么在火车站乘坐火车。
Opening Your Mouth
Suppose you are a ticket agent at a railway station. A passenger wants to buy a ticket to Zhengzhou, but he doesn’t know when there will be a train to Zhengzhou. Help him / her get the proper ticket.
过渡页
TRANSITION PAGE
Warming Up
Warming Up
6
A. Look at the following pictures and match them with their English names.
a. ticket agent
b. railway station
b
c
c. arrival timetable
铁路客运英语Unit 4 Passenger cars
At the station S: Welcome to our station, madam. Would you mind if I take the luggage for you? P: It's very kind of you. S: Is there anyone to meet接 you? P:Yes, my husband will meet me at the station. I don't know why he hasn't come yet. S: Will you please wait for him at the rest hall候车室? P: OK, thank you very much. S: That's all right.
• 难点句子 • 列车类型 • 严禁携带危险品 宣传
词组翻译
旅客列车类型 Declare to 保重 离开（人、地） 行李寄存处 送他们的朋友 Public property
词组翻译
• • • • • • 订票 一个日夜旅行 正点 开往 编号 快点
• Public property
Text 课文
Main ideas
It’s a What piece of rolling stock that is designated to carry 1. is a passenger car?
2. What is the term passenger car associated with(与...有关)?
It stands for the baggage van.
8. What‟s the prefixed number for government officer‟s car? GW
《铁路客运英语》PPT课件
Soft seat (RZ)
This is a fairly comfortable seat. The seat configuration may be 2+2, giving you more space and comfort. Getting a soft seat ticket will usually get you into a “soft seat lounge” as well. The soft seat lounges have sofas and are not as crowded as the hard seat lounges .
二、欢迎语
Welcome to our train. 欢迎乘坐本次列车。
WelcomLeabharlann aboard! 请上车！Example 1:
A: Good morning! B: Good morning! Welcome aboard! A: Thank you. It's nice to be here. B: Hope you enjoy your trip.
铁路客运英语
主要内容
Seat Class
座位等级
Passenger Train Classes 旅客列车类型
Propaganda for Not Carrying Prohibited
Articles
严禁携带危险品上车
Passenger Cars
客车
Up and Down
上行和下行
b be, big, beef, beak
k Key, pick, thick, cake
g pig, big, gig
铁路客运英语 1
Depart departure leave provide sb with sth provide sth for sb Next to near to Elevator (A.) lift (E.) 垂直电梯 Escalator 自动扶梯
passenger train freight train Fast train express train Up train even-number train Down train odd-number train Through train Electric multiple unit train Short-distance/long-distance train
Adopt v. 采取，采纳 Adapt v.适应 Adapt to 适应 Digit n. Digital adj. Digitize v. Digital camera
Give sb a hand do sb a favour Favour n.帮助，恩惠 See off Get on/get off Get/go on board the train board n.板； 董事会； 甲板 v.上（船、车或飞机 Above board platform ticket
luggage office/ left luggage office/ left luggage/ luggage storage service Station hall corridor
time：what is the time? what time is it? to past sharp on time in time behind time 迟，晚 behind schedule落后预定计划；晚点； ahead of time 提前 ahead of schedule
铁路客运英语task 1-7-Station Broadcasting
II.Broadcasting
Dialogue Six
亲爱的旅客，由上海开往九龙的Z99次列车就要进 站了，将停靠在第6站台。列车停下后，请不要拥挤， 按顺序先下后上。感谢您的合作。
Dear passengers, attention, please! The train Z99 from Shanghai to Koation and stay at platform 6. When the train stops, please don’t crowd, get off first and then get on. Thank you for your cooperation.
II.Broadcasting
Dialogue Five
旅客们，请注意！G523次列车马上就要进站了。请照 顾好老人和儿童，在站台白色安全线以内行走，按照车 厢号排队等候上车。不要在站台上随意走动，不要靠近 站台边缘，以免掉下。
Dear passengers, attention, please! The train G523 is about to pull in the station. Please take care of the elderly and children. Walk behind the white safety line and wait in line according to the carriage number. Please don’t walk around the platform, keep away from the edge of the platform in case of falling.
全心全意地
10. get ready for
铁路客运英语task 1-2-At Ticket Office
The ticket is valid for 3 days. (15)请到6号窗口办理中转手续。
Please go to window 6 for transfer formalities.
eful Expressions
（16）对不起，今天的卧铺票都卖完了。明天的可以吗？
Sorry. All the berth tickets for today are sold out. How about tomorrow? （17）中铺可以吗？下铺都卖完了。
客票
5. full price ticket/full fare ticket 全价票
6. half price ticket/half fare ticket 半价票
7. discount ticket
打折票
8. hard-seat ticket 硬座票；soft-seat ticket 软座票
I. Words and Phrases
Three classes are available on the high-speed trains: business, first and second. Second class is equivalent to but far more comfortable than economy class on a airplane.
I’d like to change this hard seat ticket to a soft berth ticket.
eful Expressions
(11)如果您要求退票，我们将收取5%的退票费。 If you want to refund your ticket, we will charge you 5% of ticket fare. (12)我要买一张动车车票 I will buy a bullet train ticket. (13)学生买高铁车票二等座打7.5折。 There is 25% discount for the student who buys second-class seat of high-speed train ticket. (14)车票的有效期是3天。
Please go to window 6 for transfer formalities.
eful Expressions
（16）对不起，今天的卧铺票都卖完了。明天的可以吗？
Sorry. All the berth tickets for today are sold out. How about tomorrow? （17）中铺可以吗？下铺都卖完了。
客票
5. full price ticket/full fare ticket 全价票
6. half price ticket/half fare ticket 半价票
7. discount ticket
打折票
8. hard-seat ticket 硬座票；soft-seat ticket 软座票
I. Words and Phrases
Three classes are available on the high-speed trains: business, first and second. Second class is equivalent to but far more comfortable than economy class on a airplane.
I’d like to change this hard seat ticket to a soft berth ticket.
eful Expressions
(11)如果您要求退票，我们将收取5%的退票费。 If you want to refund your ticket, we will charge you 5% of ticket fare. (12)我要买一张动车车票 I will buy a bullet train ticket. (13)学生买高铁车票二等座打7.5折。 There is 25% discount for the student who buys second-class seat of high-speed train ticket. (14)车票的有效期是3天。
《铁路客运英语》PPT课件
上海磁悬浮列车
重点：
1、语音：i: i
p b k g s zθ ð
2、日常生活用语
难点：
课文生词及对课文的理解
Unit one Seat Classes
座位等级
Seat Classes 座位等级
语音： 元音： i: i
p b k g s zθ ð
辅音：i: be, pea, bee, key
Conversation 会话
A. On the train 在列车上
语法： 时间表达法： 1、直接表示法 eight seventeen(8:17) 2、past , to表示法 Seventeen past eight(8:17)
B. On the train 在列车上
Everyday English Ⅱ 日常生活用语（二）
Ⅱ. Learn to say
A. Thanks and Apologies 感谢和道歉 1. It’s very kind of you. 2.Thank you for your help. 3. Thank you for the trouble you have taken to
Articles
严禁携带危险品上车
Passenger Cars
客车
Up and Down
上行和下行
Beijing West Railway Station 北京西站
The Qinghai- Tibet Railway 青藏铁路
Chief Conductor
列车长
Shanghai Maglev Train
二、欢迎语
Welcome to our train. 欢迎乘坐本次列车。