30《世纪商务英语-写作训练》(第四版) (18)

Sample Study
Sample 1
To: Mr. Brown, General Manager From: B. Schneider Date: February 21, 2010 Subject: Holiday Performance of Country Joy’s Trade in 2009 Introduction The General Manager has asked me on 11 February 2010 to compile a report on the Holiday Performance of the Country Joy’s Trade in 2009. 2,000 questionnaires were issued, of which 1,607 were returned. A sheet summarizing the positive and negative responses as well as company statistics on destinations of holiday has been analyzed. Findings 1. Responses of Questionnaires a. Levels of Satisfaction Overall 87% of respondents were at least satisfied with their holiday (56% being very satisfied). Many letters received this sentiment: efficiency, value for money, superb hotels, etc. b. Complaints Overall 12% were disappointed and 1% very disappointed. The largest complaint was from 10% of visitors to Greece, complaining about staying in unfinished hotels. The second major concern was that 5% of those who traveled to Spain did not like the food. •
Getting Started
1
Letters of Invitation
Consider what purpose a business report might be written. Think about if a report consists of the following 5 parts, and in which order they could be organized.
Use formal and written language in reports appropriately
Express approximation in a proper way
Keep the whole writing in good transition and coherence
Objectives
(1) Overall 12% were disappointed and 1% very disappointed. (2) It is felt that the best solution for both the company and staff would be to invest in language training. (3) This paper sets out to examine how the company should re-invest this year’s profits. (4) Maintain the current high levels of satisfaction, and use future questionnaire to monitor our performance. (5) The General manager has asked me on 21 February 2015 to compile a report on the Holiday Performance of the Country Joy’s Trade in 2014. (6) Those employees who have contact with partners should be assured of places but other interested members of staff should also be allowed to attend.
Letters of Invitation
Reports are important documents, written frequently or even every day to keep a company well-informed. They are the basis on which many companies’ important decisions are made. The reasons for writing a report are: 1. A report keeps a formal and complete record of the findings, conclusions or recommendations. 2. A report can be circulated to a number of people or referred to if necessary. 3. A report makes it easy to find the right person to account for the contents of it since it should have the presenter’s name on it.
新世纪高职高专 英语教育类课程规划教材
Letters of Invitation
新世纪高职高专教材编审委员会 组编 主 编 任奎艳 彭春萍 副主编 王Letters of Invitation
Learn about different styles of report writing
Findings
Introduction
Evaluation
Conclusion
Recommendation
Getting Started
2
Letters of Invitation
Discuss with a partner to identify the following statements to be used in which part of a report. Write “I” for “Introduction”, “F” for “Findings”, “R” for “Recommendation”