商务英语视听说1-8words
商务英语视听说unit
Unit1 Meeting and Greeting PeopleModule 2 Video Watch（先睹为快）Hi-tech cameras track shoppers to help companies better market products.Key Words and Expressions1.retailer n.零售商人2.grab v. 抓3.psychology n.心理学，心理状态4.merchandise n.商品，货物5.a short fuse 比喻人们易于烦躁或焦虑6.queue n.行列，长队，队列；vi. 排队，排队等待I .Interactive Activities（互动练习）Direction: Watch the video clip for the first time and discuss the following questions or topics with other students orally.1.What are the major problems with the shopping centers in your own experience?2.Do you think it is necessary to install Hi -tech cameras to track shopping behaviors?3.In your opinion, are there any other alternatives to solve the problem in this video clip?II .Spot Dictation(听写练习）Direction:Watch the video clip carefully and fill in the blanks with the missing words.Smile, you’re on consumer behavior camera. No surprise that you’ll likely be (1) videotaped while holiday shopping, but it’s not all for (2) _security__. Some of it is for market research. Retailers are tracking you to learn how you shop.“Where are people, shoppers, spending time? What is grabbing their attention? Are they having to wait too, too long for customer service at different points?”Consumer behavior analysis, it’s part (3) observation, part science, part technology and a bit of psychology. Rajeev Sharma’s software turns (4) images of customers working their way through stores into hard (5) data, allowing retailers to take fast action if things aren’t working out.“You can move around the merchandise to position of products so that it, it, it creates the right (6) sequence, and right products in front of the right people in the right time.”With the holiday shopping crunch, retailers know their customers have short fuses, and crowd hassles don’t help.“And you can create this kind of maps, the hot spots and the cold spots. These are extremely important because there’s no number. By just looking at this, this colored-coded map, you can see which (7) portion of this store i s receiving more attention.”And that helps retailers decide where to place display units.“After browsing, decide to interact with it, as in read labels or, or, or you know, experience it more. And finally, of course, what every product and retailer, er, the product manufacturer and retailer want you to drop it into your basket.”But it’s not all creative marketing; traffic jams at (8) checkout are often the biggest problem.“What this shows is a, is a line-forming, and something that you are very familiar with in this, this season.”Best Buy is using its own research to try to (9) shorten those lines.“We now deploy a queuing system in our stores, where all customers, they wait in a queue, and we have someday there directing traffic, so you don’t get (10) caught in the wrong line, which drives people crazy.Module 3 Listening Tasks（习耳攻听）I .Long ConversationsDialogue 1Mr. Wells, a US sports businessman, and his assistant, Ms. Porter, are visiting Shanghai. Ms. Li Xia and Mr. Wang Ping, officials from Shanghai Sub-council of CCPIT, are at the airport to meet them.Exercise 1Listen to the conversation and answer the following questions.Question 1: What is the relationship between Mr. Wells and Ms. Porter?Mr. Wells is the boss and Ms. Porter is his assistant.Question 2: Who is there to meet them?Ms. Li Xia and Mr. Wang Ping from Shanghai Sub-council of CCPITQuestion 3: Is it Mr. Wells’s first visit to Shanghai? Is it his first visit to China?It is his first visit to Shanghai, but not the first visit to China.Question 4: What did Ms. Porter come to Shanghai for last year?She came to shanghai to initiate an investment project and attend a trade fair Exercise 2Listen again and fill in the missing words with what you hear.Li: (1) Excuse me, but are you Mr. Wells from the U.S.?Wells: Yes, I’m John Wells. (2) You must be from CCPIT?Li: Yes, I’m Li Xia. (3) Nice to meet you Mr. Wells. (4) And this is Mr. Wang Pin, head of Foreign Investment Office.Wang: (5) How do you do, Mr. Wells? (6) I am very glad to meet you.Wells: Glad to meet you too, Mr. Wang. This is Ellis Porter, my assistant.Porter: How do you do? (7) Welcome to Shanghai..Wells: (8) It’s very kind of you to invite us to Shanghai and come to meet us at the airport. Wang: Not at all. (9) I hope you’ve had a good flight.Wells: Oh yes. The view of Shanghai is (10) lovely from the plane.Wang: I hope (11) you’ll enjoy your stay here in Shanghai.Wells: Thank you. (12)I’m sure we will.Li: Our car is waiting outside. I think you’d like to (13) take a rest to (14) overcome the jet lag.(15) Shall we go to the hotel first?Wells: Yes. It’s very (16) considerate of you.Li: (17) This way, please. We are going to take you to the Hilton Hotel.精彩点评1.对第一次见面的客户，为了显示尊重，我们最好用比较正式的语气打招呼，如“Glad tomeet you”, “How do you do？”等。
商务英语视听说听力原文
Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only getRMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.Follow-up practiceMs. Smith: Yes, please.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea?Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. S mith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well.Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field?C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportuni ties for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.M: Yes, please do.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M: Huh, that’s right. Miss Wang, can you tell me which university you attended?W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales prom otion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job?Unit 2Task 1I haven’t seen you for years.What do you do now?I’m in the Research and Development Department.I knew y ou’d do something very challenging and creative.I sometimes stay in the office after work to deal with unfinished tasks.Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RR: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferso n?P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments ar e you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaJ: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?C: Oh, you are a real job-hopper. Why have you changed jobs so often?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the w ork environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purcha se stock. I’ve been to a lot of places.R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forwar d to seeing you next week.Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss.: S ure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Miss.: No problem, I’ll give him the message.Mr.: Thanks.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, ple ase. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of mor e help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway.Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s na me, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well serve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600.Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few cop ies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales!Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know….Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. y ou have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if s omeone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often s tay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?I: Yes, of course.K: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.I: And what about facilities in the hotel in general?K: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. It’s very important to provide a business center, too.I: What services does the business center provide?K: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.I: Right, and what about the distance to the airport and city center? Is that important?K: Yes. We’re in the east of London so we’re near City Airport. A lot of our guests have meetings in this area; they don’t wan t to be near Heathrow Airport or right in the city center. But it is easy to get to the center of London from here. It only takes about 15 minutes with our courtesy bus. And there’s a river of taxis, as well.I: Are corporate guests interested in using your fitness center or swimming pool?K: Not really. They’re more popular with tourists. Our corporate guests are more interested in getting in and out of the hotel as quickly as possible and working while they’re here.Task 2When a visitor’s request for a m eeting cannot be satisfied, the receptionist should 5) apologize and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should 6) express regret and explain why, with tact, so that the visitor’s feelings are not hur t.A receptionist should keep a register which includes 7) date, time, name and the firm the visitor works for. It can be referred to when there is a request for information.The receptionist should be polite, helpful, well-spoken, and always be 8) considerate and warm. When a visitor is waiting to see the executive, the receptionist should invite him/her to sit in an easy chair to wait. And if there is a delay, the receptionist should apologize, offer a cup of coffee or tea and 9) keep the visitor fully informed of the situation.Video 1(George is going abroad on business. This is his first time traveling abroad. Now he is going through customs.)The inspector: Good afternoon. May I see your passport, please?George: Of course. Here you are.The inspector: Thank you. What’s the purpose of your visit? Business or pleasure?George: Business.The inspector: I see. How long will you be staying in our country?George: About a week.The inspector: Is this your first time in the country?George: Yes, I’ve been invited by our business associates to attend a trade fair.The inspector: Fine. Is this all your luggage?George: Yes, that’s all my luggage, one suitcase and one bag.The inspector: Do you have anything to declare?George: I guess not. I mean I’m not quit e sure about it. You see, this is my first time…The inspector: I see. Well, would you mind opening your suitcase?George: Oh, not at all.The inspector: Thanks. What’s inside the bag?The inspector: No, it’s duty-free.George: By the way, I’m carrying fou r packs of cigarettes for my own use. Are they dutiable?George: Good. And thanks for the information.The inspector: All right. Here’s your passport.George: Is that all the customs formalities?The inspector: Yes. You’re through now. Have a pleasant stay. George: Thanks a lot.Video 2L: Ms. Jones.J: Yes, I’m Miranda Jones from Flora Garment Trading.L: My name is Lin Hua. I am the Sales Manager with Baiyun Sweaters. How do you do, Ms. Jones?J: Sure. It’s my pleasure to meet you, Miss Wang.W: The pleasure is mine. The flowers are for you, Ms. Jones.J: Oh, thank you. They are beautiful. You’re very kind.L: How was your flight, Ms. Jones?J: Very nice. The service on board was superb.And I managed a few hours’ sleep, so I feel fine now.L: I’m glad to hear that. Oh, let me help you with your luggage.J: Thank you.L: Is this your first visit to China?J: No, it’s my first to Guangzhou. I hope it won’t be my last.L: I hope you will have a pleasant stay here.J: Oh, I’m sure I will.L: Our car is out in the parking lot. Shall we drive to your hotel now?J: Yes, thank you. Let’s go.W: This way, please.W: Here we are, Ms. Jones. This is the White Swan Hotel.We’ve reserved a room for you on the 6th floor with a balcony overlooking the park.J: Thank you v ery much. It’s very considerate of you.W: Will, that’s the least we could do.L: This is your room, Ms. Jones. Is it OK?J: Oh, yes, it’s lovely, very cozy and well-decorated.It’s very thoughtful of you to have arranged it for me.L: Not at all.W: You must be very tired after your long trip.Is there anything else we can do for you?J: No, thanks. Not at the moment.L: Then we will be leaving now so that you can settle in.After all we will have enough time for business during the next three days.J: Thank you.L&W: See you then.J: See you!Unit 6Task 1。
新视野商务英语视听说下册1-8单元video原文unit7
新视野商务英语视听说下册1-8单元video原文unit7Video 1H: Well, Mr. Aubrey, let's move on to next point, shall we?A: OK. It's the question of the delivery date.H: What's your deadline?A: September 20th. We really have to insist on that because we have a very strict timetable.It's essential for us to have it before the 30th, otherwise...H: Yes, of course, but let me explain the position.A: OK, go ahead, please.H: As you know, we had a disastrous hurricane here last month and part of our workshop was damaged.That halted production for 10days.A: Yes, you told me.H: So, eh, there's a backlog of orders to fill.A: I understand but...H: We're working at full capacity, but the earliest delivery date we can make is the last week in September.A: I'm afraid that's not good enough.H: Why not?A: The engines have to be installed after we receive them. That takes time.I do hope you'll appreciate our position, Harry. Can't you arrangedelivery for September 20th?H: Mm! We can try but we can't guarantee it.A: If not the 20th, then when?H: We can guarantee September 25th.A: Why the 25th?H: That's the date the ship is scheduled to arrive.We can't make an earlier shipment because production won't be complete in time.A: Let me see, it'll take about a week for onward transport to the destination until the 5th of October.H: Yes, I'm sorry. We can try to meet an earlier date but I don't hold out much hope.A: OK, let's make it the 25th. But we must install absolutely on September 25th as the last possible date.H: Fair enough.A: All right, then. Let's make it the 25th of September.But if it is possible earlier then all the better.H: Of course. You can count on me. I'll do my best.Video 2B: Hello, Ms. Lester. Haven't seen you for a long time.L: Hello, Mr. Backer. Nice to meet you again.Unfortunately, we have a problem! I've just received a fax from my head office and it seems there may have been some misunderstanding about our last order.B: Oh dear, what seems to be the problem?L: The consignment arrived at the port yesterday on time, but while unloading, we noticed the goods were not the A1 quality we order. B: Really! Oh, I'm terribly sorry. Something must have gone wrong. Let me check this on the computer...Er...Oh dear, yes, I'm afraid there's been a slip-up in our Shipping Department.I'm very sorry. It's certainly our fault.Mm...What would you like us to do about it?L: Well, we can keep this delivery and try to find another buyer for it. But of course, we'd need a price adjustment, say a25% reduction on the lot. And we'd need a now delivery of A1 quality dispatched immediately.B: That sounds fair enough. Thank you. But just let me check our stock position...Yes, we can ship a delivery of A1 quality by the first available steamer.Let me see, yes, actually there's one scheduled for the day after tomorrow.We'll make an immediate arrangement for the shipment.L: OK. that'll be fine. Let's hope the steamer arrives on schedule and we can have the goods by the middle of next month.B: We'll keep in touch with the shipping company and let you know if there are any problems.L: Good. Thank you.B: Ms. Lester, thank you very much for your cooperation.L: We hope you'll help us out if we're in difficulties sometime in the future.B: Yes, of course. Whenever you need us, we'll try our best to help. That's a promise.。
商务英语视听说问题详解
扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experienc e: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. I’ll connect you.”2)“I’m afraid you’ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?” 3) C 4) C 5) B 6) C6)“Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, w hy don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。
商务英语视听说1-8words
• • • • • • • • •
Public Relationships 公共关系部 Research and Development研发部 Complaint 投诉部 Client Service 客户服务部 After- sales service 售后服务部 Overseas Accounts海外财务部 Domestic Operations国内运作部 Overseas Operations 海外运作部 Quality Control 质量控制部
售后 服务 运输
总务 纪检 组织部 妇联
Logistics/ back 后勤 office Trade union 工会 League Committee 团委
Warm-up
• The following jobs or positions are available. Could you put them into Chinese?
• •
办公室经理/主任 生产部经理
• 9) production manager
Warm-up
• • • • • • • • 10) catering[’keitəriŋ] supervisor[’sju:pəvaizə] 餐饮主管 11) receptionist [ri’sepʃənist] 接待员 12) air hostess[’həustis]/steward [stjuəd] 空中小姐/乘务员 13) electrician [ilek’triʃən] 电工
FURTHER STUDY
• Could you put the following types of company into Chinese? • state-owned enterprise [’entəpraiz] • 国有企业 • township enterprise • 乡镇企业 • collective enterprise • 集体企业 • foreign capital enterprise • 外资企业 • group corporation • 集团公司
新视野商务英语视听说下册1-8单元video原文unit3
新视野商务英语视听说下册1-8单元video原文unit3Video 1J: Good morning, is that Rockey speaking?R: Morning, this is Rockey, is that Jacques?J: Y es.R: Nice talking to you again.How’s the weather in your part of world?J: Terrific.Sunny,28°C, light breeze…R: Stop! I can’t take any more. It’s snowing here!So, what can I do for you, Jacques?J: I need a couple of your Q2000 speedboats to rent to my guests. Can you give me a quote?R: Let’s see…uh, the list price is us$6500.Y ou’re a valued customer, so I’ll give you a 10% discount.J: That’s very reasonable. Do you have them in stock?R: Sure we do! W e set up new inventory controls last year. So we don’t have any backlogs any more.J: That’s good. Th e tourist reason is just around the corner, so I need them pretty quick.What’s the earliest shipping date you can manage?R: Then can be ready for shipment in two or three weeks.J: Perfect. What’s the total CIF price, Rockey?R: Hang on…the price will be US$7850 to your usual port.Do we have a deal?J: Y ou bet! Send me a fax with all the information, and I’ll send you my order right away.I’ll organize a letter of credit, as usual.Same terms as always?R: Of course.J: Great, Rockey, Bye. W ait a minute. Please say hello to your family for me.R: Thank you and the same goes for me. Bye, Jacques.Video 2T: I’m glad to have the chance to visit your corporation.I’m eager to do business with you.C: That’s good to hear. I believe you’ve seen the exhibits in the showroom.What particular items are you interested in?T: I’m interested in your hardware. I’ve seen the exhibits and studied your catalogues.I think some of the items will find a ready market in Italy. Here’s a list of my requirements. I’d like to have your lowest quotations, CIF Rome.C: Thank you. Tell us the quantity you need, so we can work out the offer.T: I’ll do that. Meanwhile, could you give an indication of price? C: This is our FOB price list. All the prices on the list are subject to confirmation.T: What about the commission? From European suppliers I usually get a 3 to 5 percent commission for my imports.It’s the general practice.C: As a rule, we do not give any commission.But if the order is large enough, we’ll consider it.T: Y ou see, I do business on commission basis.A commission on your prices would make it easier for me to promote sales.Even just two or three percent.C: W e’ll discuss this when you place your order with us.。
商务英语视听说-国家精品课程课件PPT
商务英语视听说
U1
Part I
Warm-up
Brainstorm What is your first consideration when you are looking for a job?
It can bring your ability and potential into full
3
4 5
Language Focus
Viewing and Speaking
Case Analysis
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
商务英语视听说
U1
How to succeed in your job interview
Sample 1
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
商务英语视听说
U1
I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and checkout service to guests, answering phone calls, taking and passing on massages to guests. I find that if I can make the guests happy, I will be very happy, too.
新视野商务英语视听说(下册)1-8单元video原文unit-4(参考文本)
Video 1Welsh: Hello, Mr. Wang. We received the samples you kindly sent to our headquarters. Thank you very much.We’re impressed by both the quality and the varietyof your products.Wang: Thanks, and welcome to our factory.I hope you enjoyed the tour around some of our workshops.Welsh: Yes, we actually picked up several products from your catalogue after the tour.We maybe able to give you a trial order.Now I’d like to know if we place a firm order withyou, when can you deliver the goods?Wang: It depends on how many items you choose and what quantity.Normally for one container order, we can deliver thegoods within 6days.Welsh: That’s good. OK, let’s work through this list now. Wang: Mm, I see, Mr. Welsh. You’ve only selected 4 items so we can guarantee delivery.This is the unit price of each product.Welsh: Fine. But it seems to us that your price is muchhigher than other suppliers in china.We are currently doing business with some factoriesin Shenzhen.Welsh: We know some factories give lower prices but their quality is poor.You see, the surface of our products is very smooth.And after the tour, you must have an idea how wellour manufacturing environment meets internationalsanitary standards.Considering the quality, our price is very reasonable.Welsh: We don’t deny that.But if you can give us a little discount, we can startup a long-term relationship.Wang: You’re really tempting me. OK, what’s your quantity then?Generally, we’re not allowed to give discount at this price.But if your order is large enough, I can offer youa special discount.Welsh: For the large plastic chair and the trolley, we can take 1000 pieces of each and much more later on afterthis trial order.Wang: 1000 pieces…Well, since it’s our initial transaction, I’ll give you a 10% discount on thesetwo items.Welsh: 10%? Another company gives us a 15% discount for that size of order.You know, an incentive discount encourages thebuyers and helps expand your business.Wang: Of course, I know, but that is too high a rate.F rankly speaking, the maximum discount we can grantis 10%.Welsh: Then about the food box and cup container? Also 10%?We would like to order 800 food boxes and 50cupcontainers to start.Wang: I’m afraid we can’t do that.You know, the price of the raw material has beenrising steadily. There’s no profit margin left atthat price.Welsh: Come on, of course there is. By the way, we don’t need the scale on the cup container.How about reducing the price of the container to us$2from your original us$3?Wang: Well, it’s really hard…Welsh: Well, we could meet each other half-way that would conclude the deal.Wang: You certainly have a way of talking me into it.Al right, let’s each make some concession. Youincrease the food box order to 1000 pieces. OK? Welsh: Fine, no problem.Wang: You really drive a hard bargain! But we look forward to a long partnership.Video 2F: Hello, Mr. Leser. I’m very glad to meet you.L: Likewise. This is interesting. Do you think the color is right for the European market?And…what is the price for this wooden angel?F: No problem, you definitely have good taste.We have many European customers who are buying this Christmas range.The price is US$8, FOB Shanghai.L: US$8? Your price is much higher than the other offers we’ve received even just in this exhibition hall. F: Well, it may appear a little higher, but the quality of our products is much better than that of othersuppliers’.You must take that into consideration.L: I agree with you. That’s why I’ve come to your booth. This time I intend to large order but business is almost impossible unless you can give me a discount.F: We can talk about that later. What’s your line of business?L: We mainly sell gifts and decorations for Christmas, Easter and other traditional holidays.Christmas is our largest concern. Our annual sales can reach us$10 million.F: Good, we've been a large producer of these items for years.You see, not only is our quality much better than others’. But our product range is more diverse.You can always find the best of anything you want.L: So, if you can give me the best price for this first order, we can start a long-term relationship.For example, what is the price for these Santa clauses? F: For the metal ones: US$20.the wooden ones: US$15. There are 8different styles and 3size for each type. L: If I choose several items of this kind, what’s theminimum order?F: 100 pieces for each item number and a minimum of 10 items. L: How about the discount? I can place an order for two containers to start.F: If so, we can grant you a very special discount of 8%. L: 8% I can hardly accept that as a special term according to the offers I’ve had today.I’d say 15% would be more like it. Some other companies have already promised us that.F: That really leaves us with nothing. Our maximum is 10%. You know, the price of these products tends to go up as winter comes and there’s heavy demand for them.L: OK. I’ll make that concession for the sake of the beautiful color of your products.By the way, have you thought of choosing a commissioned sales representative or agent overseas you promote your sales?F: Yes, so far, we have several agents abroad but none in Germany.L: We’re willing to be your agent in Germany for Christmas gifts and decorations.What’s your usual commission rate?F: Usually, we gibe a commission of 4% to our agents. L: 4% is too low. You see. We’d have a lot of work to do in promoting sales, such as advertising on radio or TV, printing brochures and so on. It all costs.F: Don’t worry, we’ll allow you a higher commission rate if you sales are substantial.F: For example, if you sell US$2 million worth of gifts annually, we can allow 3% commission.But, if the annual turnover exceeds US$5 million, we can offer a 5% commission.What do you think of that?L: It sounds OK. We’d like to sign an agency agreement with you simultaneously when we sign the contract for this trial order.F: No problem. After you‘ve chosen the products, we’ll work them both out for you to sign.We can do it within 3days.Will that be suitable?L: Fine, one more question, when can you deliver the goods? F: 60days after the sales confirmation is signed.。
新视野商务英语视听说下册1-8单元video原文unit 5
Video 1Z: Good morning, Mr. Ankle, Nice to see you again. How may I help you?A: Nice to see you, too. I've come to talk about some modifications we need on our last order, the one we gave you two days ago.Z: Fine, but I hope you aren't worried about the quality. As I said on the telephone, you can rest assured that our quality is unsurpassed. We are a prestigious company in our industry with more than 20 years' experience.A: Yes, of course. Your quality, specifications and styles are great. But, I want to alter some aspects of the packaging. You know, we pay a lot of attention to packaging.Z: Of course. Our usual practice for the products you ordered is, first, to put them into a transparent plastic wrapper as inner packaging. Then, to put these into a cardboard box, or wooden case is you prefer, as outer packaging. Do you want to change the inner or outer packaging?A: Cardboard boxes are all right with us. They're usually used in long-distance shipments and they seem safe. It's the inner packaging we have a problem with.Z: Using plain plastic wrappers protects the product and it saves on cost.A: But we need it to be decorative as well. There needs to be a proper design and some color to make it attractive to European tastes.I have the design here on this CD--it's a PDF file.Z: That's fine. In that case, do you want us to provide a polythene wrapper?A: Yes, with the design on both sides. Thank you.Z: Ok. I know packaging is important for sales. Attractive packaging will attract customers.The outer packaging only concerns the importers. But I have to say, the changes will increase the cost.A: By how much?Z: About 6%,I thank. I'll have to confirm that with you.A: That's ok. But please put design of different color in each box to make it more convenient for us to distribute to our retailers.Z: Sure, I'll write that down now. Do you have any other requirements on packaging?A: Well, just one more thing. Please remember to put our logo on each cardboard box. The logo is also on the CD. Please follow the pattern and color exactly.Z: Of course. Can I keep the CD?A: Certainly. That's all I want to confirm with you. But we shouldmake a revision to the draft contract. Do you have anything you need to talk to me about?Z: No, everything is fine. We'll get on to our packing department to make the changes as per your requirements.If you would care to wait for a moment, my assistant will prepare the formal order so that we can sign it immediately.A: Great. You're very efficient.Video 2B: Good morning. I'm Mrs. Becker from bran gifts.We gave you an order for Christmas gifts on the third day of the trade fair. Do you remember?T: Of course, Nice to see you again, Mrs. Becker. Have a seat, please.We've faxed you the draft contract, right?B: Yes, I went through it very carefully yesterday.A nd I have some points to discuss with you.T: Ok, no problem. Let's get the draft printed out and go over the details in the meeting room.B: First, there's a spelling mistake in our company's address: BRAN GIFTS COMPANY, F21-26 Business Building, World Trade Plaza, Toronto, Canada.It's B-R-A-N, not BRAIN; and World Trade Plaza instead ofWorld Trade Centre.T: I'm sorry about that, I guess it was a typing error, but I should have noticed it.B: No problem. Let's confirm the commodities I ordered and the prices we settled on.All together, there are six item numbers: ZWS10A, ZWS10B, ZWS10c, ZWS10D, G35 and XG7.We want 1000 cartons of each.There's no problem with the price of the first four -- US$6 per piece.But I remember we agreed the price for G35 and XG7 at US$18 and US$21.50 respectively, but it says differently on the draft. T: Oh, you're right. I must have forgotten that we changed them to CIF Toronto at US$18 and US$21.50 from the original FOB Shanghai at US$14 and US$17.50 at the end of our last negotiation.I'll ask my secretary to make the changes. I apologize for my bad memory.I must be getting old, Any other problems?B: Never mind. I think everything is alright with the packaging. First, you'll put the jelly candles in a brown box and then put the brown box in a carton.But please make sure each jelly candle is wrapped with foil.T: OK, and all the goods must arrive in Toronto before September 10, 2005, right?B: Yes, and as per last discussion, the insurance will be covered by your side with 110% of the invoice value against all risks.T: Yes, we have stipulated is clearly here. And you see, we made changes in the terms of payment.Previously, you said that payment is to be made by D/P. This is not our practice.We prefer to have the payment made by a confirmed , irrevocable letter of credit.This must reach us by the end of august and will remain valid until the 15th day after the date of shipment.B: Since that's your general practice. We'll accept it.One last thing I want to remind you to please provide us with the quality and quantity inspection certificate issued by the China Commodity Inspection Bureau.T: But we discussed the quality and quantity certificate before.You can be sure that we always honor contracts. Our commercial integrity is dependent on that.B: I know your products have a good reputation.But what do we do if the goods are found broken or short onarrival?This is the best way to safeguard us all.T: If you require that, we can give it to you. However, I assure you that it's not likely to happen.Our goods must be up to export standards before the inspection bureau lets them pass.B: I have every confidence that we will have a successful and long-term working relationship.Everything seems clear now.T: Ok, then we'll revise the contract tonight and get it ready for you to sign tomorrow morning. Is that ok?B: That will be fine, thank you.。
马海龙：商务英语视听说1到10单元重点词汇
Unit1Candidate 应试者Probationary 试用的Life insurance 人寿保险Base 把总部设在……Pre-interview 面试前Consultancy 咨询公司Cosmetics 化妆品Entail 需要Tackle 处理Transfer 调任Notify 正式通知Cosmetics 化妆品Resignation 辞职Advancement 发展空间;升职;晋升;进阶;每天的进步Take shorthand at 速记Be qualified for 合格的;适合;胜任;资格;有…的资格Farewell 告别，辞行，再见CPA certificate 注册会计师证书Bookkeeping 记账；管账Overseas branches 海外分支机构Unit2Allocation 分配Budget 预算Cost-effective 有成本效益的Rave about 赞扬Speak of the devil 说曹操，曹操到Data processing 数据处理Self-employed 自己经营的Entrepreneur 企业家Job-hopper 频繁更换工作的人Line Supervisor 生产线主管Stock 备料Holding company 控股公司Multinational company 跨国公司Private company 私人公司Subsidiary/affiliate company 子公司/附属公司Limited company 有限公司Joint venture company 合资公司Wholly foreign owned enterprise(WFOE) 外商独资企业Shareholders liability 股东责任Compensation 补偿Corresponding responsibility 相应的工作职责President/chairman 总统/主席CEO(Chief Operations Officer) 首席运营官Sales manager 销售经理Personnel manager 人事经理Finance director 财务总监Marketing manager 市场经理Office manager 办公室经理Production manager 生产部经理Catering supervisor 餐饮部主管Receptionist 接待员Air hostess/steward 空中小姐/乘务员Electrician 电工General manager 总经理Typist 打字员Accountant 会计Architect 建筑师，设计师Cashier 收银员Auditor 审计员Sales representative 销售代表PR consultant 公关顾问Bartender 酒保clerical workers/staff/assistants 办公室工作人员；全体办事员；文书助理Unit3efficient telephone techniques 高效的电话技术to some degree 在某种程度上present a good business image 树立公司的良好形象ring off 挂断电话put someone on hold 让某人等一下Distraction 使人分心的事物Lengthy 冗长的Finalize 使完成itinerary 旅行计划；路线Have a word with 与……商谈Go to …… on business因……出差Assembly coffee table 组合咖啡桌Directory 通讯录Switchboard 总机Rush order 紧急订单Unit4 Agenda 议程Come up with 想到Wayward 难以捉摸的Alliance 联盟Minutes 备忘录Proceedings 议程；项目Laptop 笔记本电脑Transcribe 转录；抄写Attendee 出席者Anonymous 匿名的Absentee 缺席者Pop in 突然出现Ups and downs 起落Figure out 想起，理解Bonus 奖金Quota 定额Shopping mall 购物中心Set an agenda 设置一个议程Product promotion strategy 促销策略Manufacturer 制造商Unit5Business associates 生意/商业伙伴Seek new markets 开拓新的市场Keep in touch with clients 与客户保持联系Facility 设施Modem socket 调制解调器插孔Upgrade 改善Courtesy bus 应宾车Routine 日常Tact 机敏Well-spoken 言谈得体的Easy 舒适的Declare 申报Duty-free 免税的Dutiable 应纳税的Pay duty on 为……纳税Formalities 正式手续Superb 极好的Balcony 阳台Cozy 舒适的Unit6Annual revenue 年营业额Prestigious 有声望的E-Business platform 电子商务平台E-Business suite 电子商务套件Shed light on 使……被了解Flip chart 活动挂图Asset 资产Brewery 酿酒厂Corporate image 公司形象Unit7Humaniod 有人的特点的Mobility 灵活性Debut 初次推出，介绍Cart 手推车Tray 托盘Agile 敏捷的，灵活的Predecessor前任Touch-tone 按键式的Adjustable 可调整的Audio 声音的Preview 预览Block 妨碍Photocopier 复印机Bulk 大量Nuisance 讨厌的事On-site service 现场服务Refund 退款Antenna 天线Spreadsheet 扩展页Retail outlet 零售店Automatic 自动的Patented 获得专利Shrink-proof 防缩的Wrinkle-free 不皱的Sound-proof 隔音Battery-operated 电池供电Superior 优越的Foldable 可折叠的Washable 耐洗的Fragile 脆弱的Shock-resistant 抗震的Water-proof 防水的Antique古董Distinctive 独特的Ornamental 装饰性的；点缀的Conventional 传统的Exotic 异国情调的Showy 艳丽的Dated 过时的；陈旧的Extravagant 奢侈的Stylish 时尚的Authentic 真实的Exquisite 精致的Elaborate 精心制作的Handmade 手工制作的Exceptional 异常的Intricate 错综复杂的Competing products 竞争产品Competitor 竞争对手Best-selling model 最畅销的型号Unit8Civil aviation 民用航空Operating revenue 营业收入Year-on-year growth 同期增长Overhaul 大修Maintenance 维护Turbulence 动荡；颠簸Market share 市场份额Mechanic 技工，机修工Route 路线Cargo 货物Level off/flatten out 趋于稳定/持平/拉平Go up steadily 平缓上升Domestic routes 国内航线Net profit 净利润Exploring new markets 开发新市场Export volume 出口额Investment 投资Show/display/illustrate/demonstrate 显示Pie chart 饼状图Bar graph 柱状图Vertical axis/y-axis 纵轴Horizontal axis/x-axis 横轴Turnover 营业额Solid line 实线Fluctuated 上下波动Inflation rate 通胀率Inventory 库存High growth rate 高增长率Cut forecasts 缩减预测量Cut-throat competition 恶性竞争An end-of-year presentation 年末演讲Air carrier 客运航空公司Cargo service 货运服务Training program 培训计划Annual turnover 年营业额Market share 市场占有率Leading export markets 主要出口市场Total output 总产出Share price 股票价格Members of the board 董事会成员Unit9Expo 博览会Disseminate 传播Habitat 居住地Eco-friendly 生态友好的Epitomize 为……的缩影Embody 表达Aspiration 热望，渴望Metal wood （高尔夫球）金属木杆Club （高尔夫球等的）球棒Iron （高尔夫球）铁头球棒Putter （高尔夫球）轻击棒State-of-the-art 最新水平的Legacy 遗产Launch 将……投放到市场上Measurable 适当的Automotive 汽车的Delegate 代表Promotional literature 宣传资料Booth 摊位，展位Prospect 可能的顾客Lead 线索Trial order 试单Warranty 保修期Canned foods 罐头食品Marketable 畅销的Shipment 装运Fair organizers 展会主办方Unit10 Enquiry 询盘Invite a quotation 进行报价Firm offer 实盘Without engagement 没有约束力的Screw 螺丝钉Obliged 感谢的CIF(cost,insurance and freight) 成本，保险和运费价Offer 报价Scope 范围Initiate 开始，发起Quotation 报价，报价单Mode of payment 支付方式Speedboat 快艇Inventory 存货Backlog 积压Around the corner 临近Commission 佣金Hardware 五金器具Indication 指示Shipment 发货Backlog 积压其他Advertising campaign 广告战，广告宣传活动Advertising budget 广告预算Advertising agency 广告代理公司Product lifecycle 产品生命周期Product launch 产品发布The length of time 时间长度Market segment 市场细分Consumer profile 消费者概况Marketing 推销，促销Endorse/endorsement 赞同，支持，认可；宣传，代言Mineral water 矿泉水leave a tip 付小费exclusive 专用/独有/高档/豪华的；独家新闻/报道set back使花费，使破费estimate 估计，估价keep……within 保持在……内overspend 超支，花钱过多implement 贯彻，实施，执行，使生效invest （把资金）投入，投入（时间、精力等）delegate tasks to sb 把任务委托给某人inflation 通货膨胀bureaucracy 官僚主义/作风/体制incentive n.激励，鼓励（复数incentives）tax incentives 税收优惠exporter 出口商，出口公司domestic 本国的，国内的，家庭的the chamber of commerce 商会gross domestic product 国内生产总值revive the economy 振兴经济subsidiary 子公司，附属公司；辅助的，附属的distribute 分配，分发，分销discontinue 停止，终止modify 调整，稍作修改，润色aggressively promoted 积极宣传。
新视野商务英语视听说下册1-8单元video原文
Video 1H: Well, Mr. Aubrey, let's move on to next point, shall we? A: OK. It's the question of the delivery date.H: What's your deadline?A: September 20th. We really have to insist on that because we have a very strict timetable.It's essential for us to have it before the 30th, otherwise...H: Yes, of course, but let me explain the position.A: OK, go ahead, please.H: As you know, we had a disastrous hurricane here last month and part of our workshop was damaged.That halted production for 10days.A: Yes, you told me.H: So, eh, there's a backlog of orders to fill.A: I understand but...H: We're working at full capacity, but the earliest delivery date we can make is the last week in September. A: I'm afraid that's not good enough.H: Why not?A: The engines have to be installed after we receive them.That takes time.I do hope you'll appreciate our position, Harry. Can't you arrange delivery for September 20th?H: Mm! We can try but we can't guarantee it.A: If not the 20th, then when?H: We can guarantee September 25th.A: Why the 25th?H: That's the date the ship is scheduled to arrive.We can't make an earlier shipment because production won't be complete in time.A: Let me see, it'll take about a week for onward transport to the destination until the 5th of October.H: Yes, I'm sorry. We can try to meet an earlier date butI don't hold out much hope.A: OK, let's make it the 25th. But we must install absolutely on September 25th as the last possible date.H: Fair enough.A: All right, then. Let's make it the 25th of September. But if it is possible earlier then all the better.H: Of course. You can count on me. I'll do my best.Video 2B: Hello, Ms. Lester. Haven't seen you for a long time.L: Hello, Mr. Backer. Nice to meet you again. Unfortunately, we have a problem! I've just received a fax from my head office and it seems there may have been some misunderstanding about our last order.B: Oh dear, what seems to be the problem?L: The consignment arrived at the port yesterday on time, but while unloading, we noticed the goods were not the A1 quality we order.B: Really! Oh, I'm terribly sorry. Something must have gone wrong.Let me check this on the computer...Er...Oh dear, yes, I'm afraid there's been a slip-up in our Shipping Department.I'm very sorry. It's certainly our fault.Mm...What would you like us to do about it?L: Well, we can keep this delivery and try to find another buyer for it. But of course, we'd need a price adjustment, say a 25% reduction on the lot. And we'd need a now delivery of A1 quality dispatched immediately.B: That sounds fair enough. Thank you. But just let me check our stock position...Yes, we can ship a delivery of A1 quality by the firstavailable steamer.Let me see, yes, actually there's one scheduled for the day after tomorrow.We'll make an immediate arrangement for the shipment. L: OK. that'll be fine. Let's hope the steamer arrives on schedule and we can have the goods by the middle of next month.B: We'll keep in touch with the shipping company and let you know if there are any problems.L: Good. Thank you.B: Ms. Lester, thank you very much for your cooperation. L: We hope you'll help us out if we're in difficulties sometime in the future.B: Yes, of course. Whenever you need us, we'll try our best to help. That's a promise.。
新视野商务英语视听说下册1-8单元video原文unit 2
Video 1J: Good morning, Mr. Robbins.R: Good morning. John, how’s it goingJ: Not too bad. I’m reading some articles about trade fairs. I’d like to ask you some questions.What benefits can I expect if I exhibit at trade fairs R: Well. You can use trade fairs to promote your products or services.J: Yes, but can you be more specificR: Certainly, you must know that exhibiting at trade fairs offer you a chance to demonstrate your products or services to customers face-to-face. This way you can get feedback and find out what customers want.J: I see.R: Trade fairs are also good opportunities for building new business since many potential customers and suppliers are concentrated in one place.J: Ok, thank you. I wonder, what’s the most important thing to know about if I want to exhibit at a trade fairR: As a exhibitor, choosing the right trade fair is essential. If the trade fair is too specialist or too broad, It’s unlikely to attract visitors who want to buy what you sell,and participating in trade fairs can be a waste of time. So, you see, when you attend a trade fair, you should make sure you know what kind of customers you want to reach and what you want to achieve.J: Anything else I should knowR: One more thing, you should make specific and measurable goals.If you choose your fair carefully and give yourself plenty of time to plan your goals, You’ll have a good chance of doing good business.J: Good, you really are a specialist. Thank you.R: You’re welcome, John.By the way, there’s an IT trade show being held now.It might be a good idea for you to go and have a look. You’d get an idea of what’s going on.J: Thank you. I will. That’s a good idea.Video 2G: Miss Stewart, why did you want to exhibit in North America S: We wanted to exhibit in North America primarily because it has a huge automotive industry.Our target customers are machine manufacturers and the companies that buy machines.S o we needed to be somewhere we could reach north audiences. G: I see. But there are many trade fairs held in North America, how did you choose the right oneS: We asked the fair organizers to provide us with attendance statistic, delegate profiles and the names of other companies exhibiting. This information helped us choose the right one. G: What did you do to prepare before attending the trade fair S: We set a budget and drew up a list of actions and deadlines including technology requirements, display materials promotional literature, booth furniture, advertising and so on.G: How were you able to exploit your business opportunities and generate new businessS: We made sure that all staff in the booth had prepared themselves for the fair.Each visitor was asked some questions to determine whether they were genuine prospects.When a good prospects turned up, we know exactly which key aspect to emphasis, and whether we should focus on hand to illustrate the products’ capabilities and that helped to engage people’s interest.When the visitors left, we ensured that they had received ourpromotional material and business cards and also that we had a record of the details.G: When we returned to the UK, we followed up each lead by e-mail or letter. In fact, we already have some substantial orders from the different companies we met.G: Good, thank you for speaking with us.S: You’re welcome.。
新视野商务英语视听说下册1-8单元v
Video 1H: Well, Mr. Aubrey, let's move onto next point, shall we?A: OK. It's the question of the delivery date.H: What's your deadline?A: September 20th. We really have to insist on that because we havea very strict timetable.It's essential for us to have it before the 30th, otherwise...H: Yes, of course, but let me explain the position.A: OK, go ahead, please.H: As you know, we had a disastrous hurricane here last month andpart of our workshop was damaged.That halted production for 10days.A: Yes, you told me.H: So, eh, there's a backlog of orders to fill.A: I understand but...H: We're working at full capacity, but the earliest delivery date wecan make is the last week in September.A: I'm afraid that's not good enough.H: Why not?A: The engines have to be installed after we receive them. That takestime.I do hope you'll appreciate our position, Harry. Can't you arrangedelivery for September 20th?H: Mm! We can try but we can't guarantee it.A: If not the 20th, then when?H: We can guarantee September 25th.A:Why the 25th?H: That's the date the ship is scheduled to arrive.We can't make an earlier shipment because production won't be complete in time.A:Let me see,it'll take about a week for onward transport to the destination until the 5thof October.H: Yes, I'm sorry. We can try to meet an earlier date but I don't holdout much hope.A:OK,let's make it the 25th.But we must install absolutely on September 25thas the last possible date.H: Fair enough.A: All right, then. Let's make it the 25thof September.But if it is possible earlier then all the better.H: Of course. You can count on me. I'll do my best.Video 2B: Hello, Ms. Lester. Haven't seen you for a long time.L: Hello, Mr. Backer. Nice to meet you again.Unfortunately,we have a problem!I've just received a fax from my head office and it seems there may have been some misunderstanding about our last order.B: Oh dear, what seems to be the problem?L: The consignment arrived at the port yesterday on time, but whileunloading, we noticed the goods were not the A1 quality we order.B: Really! Oh, I'm terribly sorry. Something must have gone wrong.Let me check this on the computer...Er...Oh dear,yes,I'm afraid there's been a slip-up in our Shipping Department.I'm very sorry. It's certainly our fault.Mm...What would you like us to do about it?L: Well, we can keep this delivery and try to find another buyer forit.But of course,we'd need a price adjustment,say a 25%reduction on the lot. And we'd need a now delivery of A1 quality dispatched immediately.B: That sounds fair enough. Thank you. But justlet me check our stock position...Yes,we can ship a delivery of A1quality by the first available steamer.Let me see,yes,actually there's one scheduled for the day after tomorrow.We'll make an immediate arrangement for the shipment.L: OK. that'll be fine. Let's hope the steamer arrives on schedule andwe can have the goods by the middle of next month.B: We'll keep in touch with the shipping company and let you knowif there are any problems.L: Good. Thank you.B: Ms. Lester, thank you very much for your cooperation.L: We hope you'll help us out if we're in difficulties sometime in thefuture.B: Yes, of course. Whenever you need us, we'll try our best to help. That's a promise.。
新视野商务英语视听说下册1-8单元video原文unit-4(参考文本)
Video 1Welsh: Hello, Mr. Wang. We received the samples you kindly sent to our headquarters. Thank you very much.We’re impressed by both the quality and the variety of yourproducts.Wang: Thanks, and welcome to our factory.I hope you enjoyed the tour around some of our workshops. Welsh: Yes, we actually picked up several products from your catalogue after the tour.We maybe able to give you a trial order.Now I’d like to know if we place a firm order with you,when can you deliver the goods?Wang: It depends on how many items you choose and what quantity.Normally for one container order, we can deliver the goodswithin 6days.Welsh: That’s good. OK, let’s work through this list now. Wang: Mm, I see, Mr. Welsh. You’ve only selected 4 items so we can guarantee delivery.This is the unit price of each product.Welsh: Fine. But it seems to us that your price is much higher than other suppliers in china.We are currently doing business with some factories inShenzhen.Welsh: We know some factories give lower prices but their quality is poor.You see, the surface of our products is very smooth.And after the tour, you must have an idea how well ourmanufacturing environment meets international sanitarystandards.Considering the quality, our price is very reasonable. Welsh: We don’t deny that.But if you can give us a little discount, we can start up along-term relationship.Wang: You’re really tempting me. OK, what’s your quantity then?Generally, we’re not allowed to give discount at this price.But if your order is large enough, I can offer you a specialdiscount.Welsh: For the large plastic chair and the trolley, we can take 1000 pieces of each and much more later on after this trial order. Wang: 1000 pieces…Well, since it’s our initial transaction, I’ll give you a 10% discount on these two items.Welsh: 10%? Another company gives us a 15% discount for that size of order.You know, an incentive discount encourages the buyers andhelps expand your business.Wang: Of course, I know, but that is too high a rate.F rankly speaking, the maximum discount we can grant is10%.Welsh: Then about the food box and cup container? Also 10%?We would like to order 800 food boxes and 50cup containersto start.Wang: I’m afraid we can’t do that.You know, the price of the raw material has been risingsteadily. There’s no profit margin left at that price. Welsh: Come on, of course there is. By the way, we don’t need the scale on the cup container.How about reducing the price of the container to us$2 fromyour original us$3?Wang: Well, it’s really hard…Welsh: Well, we could meet each other half-way that would conclude the deal.Wang: You certainly have a way of talking me into it.Al right, let’s each make some concession. You increase thefood box order to 1000 pieces. OK?Welsh: Fine, no problem.Wang: You really drive a hard bargain! But we look forward to a long partnership.Video 2F: Hello, Mr. Leser. I’m very glad to meet you.L: Likewise. This is interesting. Do you think the color is right for the European market?And…what is the price for this wooden angel?F: No problem, you definitely have good taste.We have many European customers who are buying this Christmas range.The price is US$8, FOB Shanghai.L: US$8? Your price is much higher than the other offers we’ve received even just in this exhibition hall.F: Well, it may appear a little higher, but the quality of our products is much better than that of other suppliers’.You must take that into consideration.L: I agree with you. That’s why I’ve come to your booth.This time I intend to large order but business is almost impossible unless you can give me a discount.F: We can talk about that later. What’s your line of business?L: We mainly sell gifts and decorations for Christmas, Easter and other traditional holidays.Christmas is our largest concern. Our annual sales can reach us$10 million.F: Good, we've been a large producer of these items for years.You see, not only is our quality much better than others’. But our product range is more diverse.You can always find the best of anything you want.L: So, if you can give me the best price for this first order, we can start a long-term relationship.For example, what is the price for these Santa clauses?F: For the metal ones: US$20.the wooden ones: US$15.There are 8different styles and 3size for each type.L: If I choose several items of this kind, what’s the minimum order? F: 100 pieces for each item number and a minimum of 10 items. L: How about the discount? I can place an order for two containers to start.F: If so, we can grant you a very special discount of 8%.L: 8% I can hardly accept that as a special term according to the offers I’ve had today.I’d say 15% would be more like it. Some other companies have already promised us that.F: That really leaves us with nothing. Our maximum is 10%.You know, the price of these products tends to go up as wintercomes and there’s heavy demand for them.L: OK. I’ll make that concession for the sake of the beautiful color of your products.By the way, have you thought of choosing a commissioned sales representative or agent overseas you promote your sales?F: Yes, so far, we have several agents abroad but none in Germany. L: We’re willing to be your agent in Germany for Christmas gifts and decorations.What’s your usual commission rate?F: Usually, we gibe a commission of 4% to our agents.L: 4% is too low. You see. We’d have a lot of work to do in promoting sales, such as advertising on radio or TV, printing brochures and so on. It all costs.F: Don’t worry, we’ll allow you a higher commission rate if you sales are substantial.F: For example, if you sell US$2 million worth of gifts annually, we can allow 3% commission.But, if the annual turnover exceeds US$5 million, we can offer a 5% commission.What do you think of that?L: It sounds OK. We’d like to sign an agency agreement with you simultaneously when we sign the contract for this trial order.F: No problem. After you‘ve chosen the products, we’ll work them both out for you to sign.We can do it within 3days.Will that be suitable?L: Fine, one more question, when can you deliver the goods?F: 60days after the sales confirmation is signed.。
商务英语视听说听力原文
Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me moreabout yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I alway s think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well. Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: No w, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department. C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University o f Finance. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy? C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field? C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Hu h, that’s right. Miss Wang, can you tell me which university you attended? W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experie nce and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye. M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring. Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling. Interviewer: Our staff members regularly do six-month placements in otherbranches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to a sk?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job? Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development Department.4.I knew you’d do som ething very challenging and creative.5.I sometimes stay in the office after work to deal with unfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’v e been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developin g markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position o f manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him bef ore. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Carol ine Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot ofindependence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve wor ked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve be en to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people. R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finaliz ed.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week. Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the mo ment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes t o the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, pleas e. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company t hat early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getti ng through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before themeeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600. Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales! Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know…. Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?。
新视野商务英语视听说下册1-8单元video原文unit 6
Video 1D: It's good that we've settled on the questions of price, quality, quantity and packing.Shall we discuss the terms of payment now?L: Good idea. Let's get down to business.Since this is our order in this field, we would like a lump sum payment.It saves time for both of us.D: Lump sum advance payment?You mean we make all the payment before the goods are delivered?I don't think that's international practice.Besides, it's a bit demanding for such a large trial order.L: That's our usual way when starting a now business relationship. What terms do you suggest?D: I wonder if you can accept payment by installments.You know, our goods will also be delivered in partial shipment. L: What do you mean exactly?D: I think the payment can be divided into two installments.70% of the total can be paid at first delivery and the other 30% after final acceptance.L: Well, I see your point.But normally we conduct our international sales with an L/C. Butyou rejected that possibility.Actually, an L/C provides us with guaranteed payment from the bank.How about cash on delivery?D: That sounds reasonable.But as our order is quite substantial this time, cash on delivery will put us in a very difficult position with backward cash flow. Maybe we can make an advance payment to show you our sincerity.L: How much do you have in mind?D: What about 25% of the total? In that case, we'd pay 25% in advance and pay 75% on final acceptance.L: Ok. You drive a hard bargain!I'll accept your last proposal, but my company requires the final 75% payment to be paid within one month of the final delivery. Do you think that bill be ok for you?D: That's all right with us. And you can rest assured it will all go through ok.You know, we have an excellent reputation all over the world and we're the fourth largest European company in this line of business. L: Great. On our side, we'll ensure prompt shipment so as to be sure your products get to the market in your area quickly.D: I appreciate your cooperation. I can envisage a sustainable and long-term relationship ahead.We can promise there will be no problem with the payment.But I hope you can offer us more favorable conditions for later transactions.L: Of course. If these translations prove successful and satisfactory, we can discuss many things later on. Right?D: Yes. Then let's call it deal.L: Yes, and now let's go and celebrate.Video 2Ada: Good morning. Is Alex here?Alex: Yes, here. Oh, look at you. How did you get that letter into such a mess?Ada: I'm really sorry to bother you but I accidentally spilt some water on it when I was cleaning my desk.Can you do me a favour? Did you save this document?Alex: I think I saved the information on my computer.Ok, what do you need?Ada: This is very kind of you.First, could you please read the first part of the letter so that I can make out some of the missing information?Alex: Ok. "we have been requested by the Sun Bank, Sunlight City, Australia to advise that they have opened with us their irrevocable documentary credit number SB-87654 for account of DEF Imports, 7 Sunshine Street, Sunlight City, Australia in your favour for the amount of not exceeding fifty thousand U.S.Dollars (US$50000) available by your draft(s) drawn on us at sight for full invoice value." got it?Ada: Yes, most of it. But would you repeat the credit number and the amount again?Alex: The credit number is S-B, dash, 8-7-6-5-4.And not exceeding fifty thousand U.S. Dollars (US$50000) available by your drafts.Ada: Oh, $50000?Alex: Yes. Now this is of vital importance. You know, we've done business with that Australian company many times.But this time the order is NO.DEF-101 dated January 10, 2006 for 100 sets "ABC" brand pneumatic tools, 1/2" drive complete with hose and quick couplings.So, you should write that below, under "Purchase Order No."here and "Covering" here.Ada: Right, NO.DEF dash 101...and pneumatic tools.,1/2 drive complete with hose and quick couplings.Ada: Good, you've got is! Can you make out the documents they listed to check if they comply with our requirements?Your manager is fussy about this.Ada: Lucky that some of the information here is still clear.For No.2, how many copies of the packing lists should there be?Alex: Five. Our customers normally want five copies of the commercial invoice and packing list from us.Ada: I see. And here No.3.Full set of 3/3 clean on board ocean bill of lading, and how many non-negotiable copies?Alex: Two.Ada: And freight prepaid, or freight to collect?Alex: Freight prepaid.Ada: Ok. I guess everything is clear for this part now. Let's trace the following items.About shipment, we won't deliver the goods in several consecutive batches, right?Ale x: No, partial shipment is prohibited but transshipment is allowed.Ada: Oh, yes. Here are some special conditions on us.Ada: First, all documents should indicate the import license NO.IP/79370 dated January 18,2006 and all charge outsideAustralia will be on our side.Ada: IP forward dash 79370.And charges outside Australia are on the beneficiary's account. Good.And I can read here that all the documents should be presented within 15 days after shipment.Alex: Yes, 15days is a very important message.Besides, the drafts will be marked with "drawn under documentary credit No.SB-87654 at the Sun Bank, Sunlight City, Australia dated January 26, 2006".Ada: Fine, I'll type this after I get back to my office. The rest of the letter is fairly clear.Thank you so much for your patience and help.It wasn't a good start to the day and without your help it would not have gotten better.Thank you!Alex: You're welcome.Ada: Thanks again. Bye.。
扩展商务英语视听说1-8单元标准答案
Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests.I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I willdefinitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: Cai NingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with several companies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping and accounting proficiency in English.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: W ould I be able to work abroad in one of your overseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; ProjectPreparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2.Names Likes DislikesJerome making a lot more money; having lots of independence in doing things feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F T T F T F FTask 2 Leaving a messageMessage NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed lastFriday. They have to make some changes to the order. It’surgent.Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received yoursample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C 3) C 4) C 5) B 6) C2.1) “Hold on, please. I’ll connect you.”2) “I’m afraid you’ve dialed the wrong extension.”3) “Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) “I’m very sorry, I didn’t notice that. I’ll put you through right now. Plea se wait a minute.”5) “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) “Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes.Part II Viewing & SpeakingVideo 1F F F T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11) George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1.She doesn`t consider the audience2.She doesn`t have clear objectives3.Her presentation isn`t well-prepared4.There isn`t a clear structure (beginning, body, end)5.she doesn`t speak clearly6.she doesn`t speak at the right speed7.she doesn`t maintain eye contact with the audience8.she doesn`t appear confident and positive9.the visual aids aren`t clear and helpful10.she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down droppedTask 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 millionPart III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。
商务英语视听说单元
商务英语视听说单元 Revised by BETTY on December 25,2020商务英语视听说Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects withmy teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing.I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. Thejob rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait untilthe employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches And where is your company basedIt is also unwise to ask about things you should have already known. Youare only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: W ould I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered in this company would give him the best chance to use what he has learned at university. Relevant work experience He was involved in a factory restoration in Nanjing.Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branch officesaround the world?Result of the interview Chen Bo will be notified of the final decision by Friday. Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the jobinterview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would ratherlike to establish my own compan y”4. Ask inappropriate questions, eg. “Can I take time off for vacation”5. Self-conceit — “I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 1Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2.Administration; Marketing; Engineering; Project Preparation; Accounting Video 21.self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.Names Likes DislikesJerome ?making a lot more money; having lots of independence in doing things feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experience ?Janet ?meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart III Viewing & SpeakingVideo 11.F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with itMe ssage 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday bec ause of the rail strike. I probably won’t arrive until that afternoon.Video 21.1)A 2)C 3)C 4)C 5)B 6)C?2.1)“Hold on, please. I’ll connect you.”2)“I’m afraid you’ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please”4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help”6)“Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal?*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes.Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 22. TUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badlyShe doesn`t consider the audienceShe doesn`thave clear objectivesHer presentation isn`t well-preparedThere isn`t a clear structure (beginning, body, end)she doesn`t speak clearlyshe doesn`t speak at the right speedshe doesn`t maintain eye contact with the audienceshe doesn`t appear confident and positivethe visual aids aren`t clear and helpfulshe doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/Hmovement controllerwill controlTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 1service guaranteeTask 21.$2200 years for three years,$150/year after three years three weeks 24 hoursUnit 8Part I Listening and SpeakingTask 1flat up reached a peak down droppedTask 2The growth trend more than 37% the persistent high price RMB48 million accounted for % domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Tasksignificantlyby 50%to risefastVideo 2Task 1A B D F GTask 2turnoveroutput of washing machinesshare of refrigeratorsUnit 9and SpeakingTask 1F F T F F TTask 2new reputation world leaders laddies’s clubs 835 latest and SpeakingVideo 1TaskC B C A CVideo 2TaskA CB A BUnit 10and SpeakingTask 1sample trade terms scope of its business initiating the business negotiation processclassified general inquiries quotations for certain articles packing conditionsspecific inquiries regular customers generated representative Task 21)Steel screws in all sizes.2)Because the supplier is able to supply larger quantities at moreattractive prices.3)CIF.4)He looks forward to the supplier”s offer.and SpeakingVideo 1Taskrent to his guests quote around the corner a letter of credit $650010 percentage $7850 two to three weeksVideo 2TaskC A C B CUnit 11and SpeakingTask 1firm order acceptance terms and conditions terms of payment bind abide byterminate arbitrationTask2B C A Band SpeakingVideo 1have a problem with protects cost decorative European tastesLong-distance Sales Increase retailers LogoVideo 2Bran Gifts ZWS10A 1000 Cartons $18 XG7 bown box September 10, 2005Toronto 110% of the invoice value against all risks Confirmed, irrevocable 15th Quanlity and QantityUnit 12Listening and speakingTask 1:Bank transfer the beneficiary the paying instructions local bank when the size of payment is not attractive enoughthe shipping documents credit rating exporterTask 2:Applicant 1 beneficiary 8 2 4 opening bank 7confirming bankVideo 1task:A lump sum payment payment by installments cash and delivery advance payment final acceptance one month of the final deliveryVideo 2task:Australia SB-87654 US$50000 5 2 100 allowedJanuary beneficiary’s 15 daysUnit 13Listening and speakingTask 1:Competitive price get to the market marketing channels end users Lose outTask 2:Within 3 months after the contract is signed no in July in mid-JuneShipping space fully bookedVideo 1task:Part of our workshop 10 days a backing of orders full capacity Installed September 20th guarantee won’t be complete onward transportThe last possible dateVideo 2task:T F F T FUnit 14Listening and speakingTask 1:The insurance company or the shipping companyComplete and clear proof provided by competent investigating authorityBy making a refund and compensating for other direct losses or expenses, selling the goods at lower prices, or replacing the faulty goods.Task 2:Complaint 1:David brown 3a distributionAlmost 30%of the goods were damaged in one way or another withdraw payment until a solution has been worked out call him backComplaint 2:Mrs. McCall ACC company quality not the same as the samples send the whole lot back 0 5:30Video 1task:Lodged a claim 15 sets were badly damaged rough handling by the shipping company take the matter up with them in good condition careless handling at some stage prior to shipment survey report replace all 15 sets as soon as possible settle your claim immediately your cooperationVideo 2task:Because 15 cases of goods they received were badly damaged.Because the damage was due to rough handling in transit and the contract is based on FOB.To turn to the insurance company for compensation.Unit 15and SpeakingTask 1The company’s detailed marketing strategy potential new markets the company’s productspromotional programs advertising campaigns exhibitionsestablishing closer contacts with consumers increasing sales publicity programscustomers’ support raise public awareness of the company the company’s sales programstraining programs how to improve their sales performance monitor the market shareTask 2any demand any competition Testing selected customers if they like it or notsmaller parts in which part or segment you’re going to sell your product Advertisingtarget customers budgetand SpeakingVideo 1Task 1Potential market competition sales-profit analysis advertising marketing strategyTask 26 percent radio and TV the Net fashion magazinesVideo 2TaskNo.How many staff members do you have?In a small canteen.Are they happy with the food served in the canteen?Because of a limited selection of dishes.Unit 16Slogan B Slogan F Slogan D Slogan A Slogan C Slogan Eand SpeakingTask 1A C BTask2Influence consumers to buy a reminder to consumersan innovation by altering the perceptions of consumersand SpeakingVideo 1C B A C AVideo 2It reaches the target market through the right media at right time. It is made to the tastes of the target customers.It tells an interesting and shocking story.It draws the audience’s immediate response.。
商务英语视听说听力原文
Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’l l determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea?Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people.I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well.Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior stude nt at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field?C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended?W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English.I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager –responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move int o sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, andregular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answe r. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job?Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop her e. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development Department.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal withunfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and m anaging the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees;ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation,I went to a private company. Then a year later, I changed toa Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s humanresources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations M anager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay –that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965.I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re q uite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory o n hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway.Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line.I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heardnothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. ) M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, an d starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reade r’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well serve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600.Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales!Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have a nything prepared since I didn’t know….Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop,and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re worki ng pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.。
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Warm-up
• Please classify the jobs into four groups. • Professional : accountant 会计 electrician电工 • ______________________________________ auditor 审计员 • architect 建筑师 cashier 出纳员 ______________________________________ • sales representative销售代表 PR consultant 公关顾问 ______________________________________ • Service: air hostess/steward [stjuəd] 空中小姐/乘务员 • _____________________________________ bartender [’bɑ:tendə] 酒吧服务员 • ________________________________
• • • • • • • • • • •
FURTHER STUDY holding company 控股公司 listed/ quoted company 上市公司 cooperative company 合作公司 specialized corporation 专业公司 consulting company 咨询公司
售后 服务 运输
总务 纪检 组织部 妇联
Logistics/ back 后勤 office Trade union 工会 League Committee 团委
Warm-up
• The following jobs or positions are available. Could you put them into Chinese?
• Please classify the following occupations into four groups. • teacher; CPA注册会计师; pilot[’pailət]飞行员
• Certified [’sə:tifauntənt]
Warm-up
• Please classify the jobs into four groups. • Administrative : ______________________________________ president/chairman董事会主席 sales manager销售经理 CEO 首席执行官 ______________________________________ COO 首席运营官 marketing营销manager general manager 总经理 ______________________________________ personnel manager人事部经理 finance director财务经理 ______________________________________ production manager生产部经理 ______________________________________ office manager catering[’keitəriŋ] supervisor餐饮主管 ______________________________________ • Clerical: receptionist [ri’sepʃənist] 接待员 typist [’taipist] 打字员 ______________________________________
• Common Departments or Sections in a Company/ Organization Production Marketing 市场 生产 Sales Export Personnel 销售 出口 人事 Import Finance R&D 进口 财务 研发
Accounts Purchasing
• • • • • • • •
Secretarial Pool秘书室 personnel 人事部 Manufacturing Department 生产部门 Planning Department企划部 Training Department培训部 General Accounting Department 财务部 Contract Budgets Department合同预算部 Neighborhood Service Department社区服务部
• 1) president/chairman
• 董事会主席
• 2) Manager Director / • CEO (Chief[tʃi:f] Executive[iɡ’zekjutiv] Officer)
• 总裁 / 首席执行官
• 3) COO (Chief Operations Officer)
会计 采购
Auditing Public Relations
审计 公关
Maintenance
Quality Assurance Security
维修
质检 保安
After-sales service Transport
General affairs Discipline Inspection Organizational department Women’s federation
• vice president [vais ’prezidənt]; salesclerk • street vendor [’vendə]街头摊贩; nurse; Professional : teacher CPA nurse ______________________________________ pilot[’pailət] street vendor Service:___________________ vice president Administrative_______________ salesclerk Clerical:___________
• Administrative 行政部 • Assisting executive and managerial ranks (e.g. Executive Assistant / Personal Assistant / Secretary). • Clerical 文书部 • Dealing with ‘paperwork’ (real or computerized). • Maintenance 资产维护部 • Responsible for the upkeep of the company‘s assets. Can comprise both（ preventive maintenance定期保养） and repair functions. • Back office/logistics 后勤部 • Dealing with such activities as billing, networking, accounts receivable / payable,（ payroll薪资账册）.
• 私营工商业：privately owned individual and commercial enterprise 公私合营企业：joint state-private enterprise 合作社企业：cooperative enterprise 合资企业：joint venture 外向型企业：export-oriented enterprise 劳动密集型企业：labor-intensive enterprise 技术密集型企业：technology-intensive enterprise 国有大中型企业：big-and-medium-sized state-owned enterprise 亏损企业：money-losing enterprise 联合企业：conglomerate
• 首席运营官
• 4) sales manager
• 销售经理
Warm-up
• 5) personnel manager
• 人事部经理；人力资源主管 • 6) finance director • 财务经理 • 7) marketing manager • 营销经理/主管
• 8) office manager
• • • • • • • • •
Public Relationships 公共关系部 Research and Development研发部 Complaint 投诉部 Client Service 客户服务部 After- sales service 售后服务部 Overseas Accounts海外财务部 Domestic Operations国内运作部 Overseas Operations 海外运作部 Quality Control 质量控制部
FURTHER STUDY
• Could you put the following types of company into Chinese? • state-owned enterprise [’entəpraiz] • 国有企业 • township enterprise • 乡镇企业 • collective enterprise • 集体企业 • foreign capital enterprise • 外资企业 • group corporation • 集团公司
Warm-up
• • • • • • • • 14) general manager 总经理 15) typist [’taipist] 打字员 16) accountant [ə’kauntənt] 会计 17) architect [’ɑ:kitekt] 建筑师;设计师
Warm-up
• • • • • • • • • • 18) cashier [kæ’ʃiə] 出纳员 19) auditor [’ɔ:ditə] 审计员 20) sales representative 销售代表 21) PR consultant [kən’sʌltənt] 公关顾问 22) bartender [’bɑ:tendə] 酒吧服务员