2020年整理商务英语视听说答案.doc
商务英语视听说答案.docx
扩展商务英语视听说1-8 单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist.My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in this company would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11) on time12) of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11. Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1) “Hold on, please. I’ll connec t you.”2) “I’m afraid you’ve dialed the wrong extension.”3) “Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) “I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?” 3) C 4) C 5) B 6) C6) “Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21) daily routine in the office2) whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。
商务英语视听说原文与答案完整版
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, Iwant to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)? M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself? Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth. Chen: Oh, great. If I’m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HRDepartment. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chiefresponsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here? Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, …could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions? Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But …to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on mylist.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing? Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime? Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks. Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achievingsales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the AdministrationDepartment and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operationalVideo 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often? Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot ofplaces.Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby. Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope. Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. Iwill pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now. (connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it. Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.) Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help? Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said, “I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied, “Oh, I’m terribly sorry for the trouble.”Scripts Unit 4。
2020年整理新标准大学英语 视听说4 答案.doc
New Standard English Book 4Unit 1Inside viewConversation 12. Janet : go back to China,do my master’s (which means going back to university),live inLondon,become a teacher,work in publishing,apply for a job at London Time Off,update my CV and look for jobs together.Andy: leave London,go to China,look for jobs together.3. the true statements are 2 and 8.Conversation 25. 1.Joe was a gofer before he became a researcher for Lift Off UK.2.Andy wants Joe’s job as a producer.6. 1(d) 2(d) 3(a) 4(c)7. 1 It’s not always very easy working with2.How did he end up in London3.the least experienced person4.He’s good at his job5.He’s confident and very competent6.I get on with him quite wellEveryday English8. 1(b) 2(b) 3(a) 4(a) 5(b)Outside view2. the true statements Samantha agrees with are:1,2,3 and 4.4. 1.She needs to improve her interview techniques to help her to get a job2.She doesn’t know how to answer the questions and give answers that might lead herfailure in a job interview.3.She doesn’t understand what the interviewer is actually looking for.4.That you need to be well prepared for an interview. It boils down topreparation,presentation and understanding what the interviewer is looking for.5. 1.professional job coach2.research on the position and the company3.having not practised with some of the questions4.how you present yourself5.what the interviewer is actually looking for6.preparation,presentation and understanding7.in relationship to the job8.some examples in your life9.dealing with problems7. the pieces of advice the speakers give are:1,3,5,7,8,9,10 and 11.Listening inPassage 13. 1(b) 2(d) 3(a) 4(d) 5(c)Passage 27. The US: typical working hours:9-5Office clothes:for men,jacket and tie or pen neck shirt,sometimes jeansMeal breaks: one hourOvertime:yes;paid for each 15 minute period after the first hourHolidays:two weeks a year;three weeks after five yearsRetirement age: men:65; women:62 or 63Pay day:twice a month; at the beginning and middle of the monthCompany benefits: lease a company car; apension plan and a health care plan Brazil: typical working hours：8-5 or 9-6，but people usually work longerOffice clothes:casual and informal,but neat and tidyMeal breaks : one hourOvertime:yes,very often;not paidHolidays : 30 working daysRetirement age :men:65 or after 30-35 years’ work; women : after 60Pay day: some companies may twice a month; others once a monthCompany benefits: It depends:maybe a company car,living accommodation,school forchildren,lunch and travel costs,gasoline,health insurance…Unit 2Inside viewConversation 12. Joe:1 Andy:2 Janet:3,43. 1.It is a feature programme which reviews recently published books2.None of them have read all of the books3.He’s annoyed4.It features new books that may have a London angle,but not necessarily.5.Because Charles Dickens’ books are always on TV6.She knows quite a lot about Dickens because she is studing his work at university .7.It’s a biography which describes the London locations which are the settings for many ofDickens’ books.8.Yes.Conversation 25. portsmouth ; 19th century ;novels ; around the law courts in the centre of London ; Hedescribes hardship,poverty and crime in London ; Oliver Twist,David Copperfield6. 1(a) 2(b) 3(d) 4(c) 5(c)7. (1) He wasn’t being at all fair(2)sometimes he really gets on my nerves(3)keep his problems away from the studio(4)He was born in Portsmouth(5)He set most of his stories in(6)Whereabouts in London are his stories set(7)some of his stories take place(8)Cheer up(9)I’ll get over itEveryday english8. 1(b) 2(a) 3(a) 4(b) 5(a)Outside view2. the statements mentioned are:2 and 74. 1.borrow books2.look at an art exhibition3.connect to the Internet4.let you borrow computer games5.with books and photographs6.in schools and universities5. 1.It is a national library2.You can find books and other printed materials3.The British Library adds millions of items to its collection every year.4.No,not at all,although some reading may take new forms,(like reading from computerscreens or mobile phones),reading books will remain popular.6.Listening inPassage 12. 1.it began over 20 years ago2.about once every four or five weeks3.ten4.the host prepares dinner and then a discussion starts5.modern novels,classics,non-fiction like history and travel writing 3. 1(d) 2(a) 3(c) 4(a) 5(b)Passage 27. 1.I’m not a professional literary specialist2.their close links with well-known writers3.the home of many well-known writers4.the memorial of great British writers5.rich in its literary history6.because of the recent series of films7.because it was the home of the three sisters8.also made into succesful films9.around the English-speaking world10.whose work contributesUnit 3.Inside viewConversation 11. 2-8-4-3-1-6-7-52. the true statements are:1,2,5,6 and 8Conversation 24. 1(b) 2(d) 3(a) 4(b) 5(c)5. 1.started talking about fashion2.She’s giving out free tickets3.made up your mind4.the London fashion scene5.as far as I’m concerned6.The way I see it7.that will look goode and pick up on their styel9.only for a few rich people10.if you ask me11.it’s getting lateEveryday English6. 1(a) 2(b) 3(a) 4(a)Outside view2. 1(b) 2(b) 3(c) 4(a) 5(d)3. 1 (h) 2(c) 3(g) 4(f) 5(d) 6(a) 7(e) 8(b)4. 1.Because they fitted really well2.In New Bond Street3.She thinks London has a more casual style4.Camden is known for its daring and sometimes outrageous styles Listening inPassage 1Passage 27. 1-6-4-5-2-38. 1(a) 2(d) 3(c) 4(b) 5(c)9. 1.they will not be following ; during similar events2.had been told by her model agency ; if she lost weight3.taking your weight in kilos ; a more accurate measurementment on or interfere in ; would use their common sense5.who are promoting size zero models ; design and promoteUnit 4Inside viewConversation 11. Janet: 1,3,6 Andy:2,4,5,7.2. 1.What Janet was doing at the market with Joe2.He is right about Andy being late quite often3.He says something unexpected has come up4.So that he can check his schedule5.At 2.306.The city of LondonConversation 24. 2-5-1-4-35. 1(d) 2(c) 3(d) 4(a) 5(c)6. 1.what does; have to do2.So we’re not actually3.Basically4.you come in here on the left5.moving through to this room6.What about this room on the left7.And this room here below containsEvertday English7. 1(b) 2(a) 3(b) 4(a) 5(b) 6(b)Outside view2 the true statements are:4,5,6 and 73. 1(b) 2(a) 3(c) 4(c) 5(b)5. 4-3-5-7-1-2-66. 1.if we’re not happy2.make all of that better3.make more choices4.still thinks about money5.of having the money6.would get solved7.gives us more choicesListening inPassage 12. 1.They were exchanging metals for goods.2.They first appeared in Europe.3.Coins appeared in Lydia around 700BC.4.The drachma was used as a standard from of money in large parts of Asia and Europe.5.Around 960AD,in China..6.They can be seen as early banks.7.It was applied all over the world.3. 1.we exchanged things,didn’t we2.exchange don’t last3.a lot easier to use4.Coins then appeared5.started producing them6.a big advantage of7.has a certain value8.exchanged the grain9.a certain amount of silver10.1870 to 1915Passage 26. 6-3-1-7-2-5-47. 1(b) 2(a) 3(a) 4(a) 5(c)Unit 5Inside viewConveration 11. Andy : 1,3,5,7 Janet:2,4,62. the true statements are:1,4,5,6,8 and 9Conversation 24. 1.only five to ten per cent2.about 75 percent3.women4.nursing5.engineering6.football7.men5. 1(b) 2(c) 3(c) 4(a) 5(b)6. 1.It’s not fair2.I may be wrong3.About 60 per cent of4.the percentage5.are in a slight majority6.Mind you7.I give up8.I bet you9.It’s typical of you menEveryday English7. 1(b) 2(a) 3(b) 4(a) 5(a)Outside view2. the issues that are mentioned are : equal pay,day care centres for children,choice of jobs,financial independence,family helping with childcare,afterschool care,choosing between a career and a family, and making a valuable contribution to society3. 1(b) 2(d) 3(d) 4(c) 5(c)4. 1.in theeconomic and political sectors2.based on3.such jobs as teaching and nursing4.make their own money5.in the number of families6.very well looked after7.although the system is8.it will be difficult when9.who might be able to10.been responsible for11.less well paid than men12.are rewardedListening inPassage 13. 1.An ad in which a man is shown as being no good at a DIY job.2.That feminism has gone too far; it treats men as inferior.3.There is no real equality of pay;men still have the top jobs but they aren’t always shownas super-masculine.4.It is good that men aren’t always shown as supermasculine,because this is more realistic.5.A car insurance ad,which shows a woman as a smart boss and as a dumb idiot. Passage 25. 1.logical 2.nurturing 3.spatial 4.verbal6. 6-3-4-1-5-27. men : 1,3,4,7 women : 2,5,68. 1 the result of upbringing2.learn to speak earlier3.in intelligence tests4.are better at language skills5.less interested in women6.have better social skills7.boys and girls quite differentlyUnit 6Inside viewConversation 12. the true statements are: 1,2 and 6.3. 1.It’s his favourite view in the whole of London.2.It’s well worth a visit3.If she can go up the tower4.People need permission from their MP to go up the tower.5.Because it’s the most important government building in the country .6.In the summer7.To do the research8.To phone a friend who works at the Houses of Parliament to see if she can meet them Conversation 25. 1.18592.18703.Westerminster Hall4.the 11th century5.two6.the people (everyone in the country who has the right to vote )7.the prime minister6. 1(c) 2(a) 3(c) 4(b) 5(a)7. 1.is widely believed to be2.No,that’s not what I’m trying to say3.It would appear that4.It seems that5.there’s little doubt that6.it’s widely thought that7.is considered to be8.But what’s even more amazing isEveryday English8. 1(b) 2(a) 3(a)Outside view2. 4-8-3-7-1-2-6-53. 1 no more that 170 kms2.more that nine million3.five or six4.19125.over 15006.five or six7.more than one and a half million8.Liverpool and Southampton4. 1(a) 2(c) 3(d) 4(d)5. 1 the biggest navy in the world2.what it was like3.brought tea4.to put up the sails5.passenger ships6.in maritime history7.the world’s biggest cruise ship8.five or six hours9.furniture and toysListening inPassage 12. the true statement is :63. 1. 1533 2.1536 3.15584.15685.15876.16034. 1(b) 2(b) 3(c) 4(d) 5(d) 6(d)Passage 27. 1 Pompeii2.a guide to the town3. almost XXXXyears ago4.August5.two days6.two8. 1.Well,turn around…what do you see?2.Yes,it could erupt again3.Yes,he was praying4.Not until 17485.There were two owners-they had a small business6.It says,”welcome ,money”7.We think it was a mirrior although we haven’t had…Unit 7Inside viewConversation 12. Janet 1,5,6 Andy 2,3,4,73. 1. 1oo pounds per week2.one of the most expensive cities3.shared with three other people4.110 pounds per week5.outside business hours, in his own time6.for a new job as well7.make private calls at workConversation 25. 1(d) 2(b) 3(a) 4(a) 5 (b)6. 1.It’s just round the corner from where2.It’s really convenient for work3.it’s fairly cheap4.it’s fashionable now5.it’s always been an advantage6.Can you tell me something about it7.to be paid on topEveryday English7. 1(a) 2(a) 3(a) 4(a) 5(b)Outside view1. 1(d) 2(e) 3(f) 4(b) 5(a) 6(c)3. 7-4-2-6-3-5-14. 1.there are as many semi-datached houses as terraced houses2.Lots of people live in flats3.because builders use local materialsed to make roofs5.”An englishman’s home is his castle”6.There are large DIY stores and garden centres5. 1. houses or flats2. got a few houses3.Sixty per cent4.Some detached houses5.can look very different6.differences in age7. traditional thatched cottages8.spend a lot of time and money9.into a castleListening inPassage 12. 1.nine 2. early 30s3.1000004. 4835.male6.40-50 per cent3. 1. next spring 2. and hospitals 3. the next four years4.three quarters5.Charities; 26and 45 6.family or friendsPassage 26 Man 2,3,6,7,9 Woman 1,4,5,87. 1(d) 2(a) 3(b) 4(a) 5(d)8. 1 In their 20s.2.Jobs are hard to find,students have fees to pay back and rents are high3.They are adult kids because they don’t seem to mind moving back with their parents4.His mum cooked and he saw his friends5.He is a scriptwriter6.She worked in a supermarket7.The pay was low and she had no chioce8.She is a department managerUnit 8Inside viewConversation 12. the true statements are :1 and 53. 1. Because Cathy is very busy2.She says she’ll do her best but can’t make any promises3.I’m Joe Varese , we spoke on the phone4.London architecture as well as the exhibition5.He wants to check the sound level6.The london Skyline, past, present and futureConversation 25. the topics that are mentioned are : 1,2,4,5,7 and 86. 1(c) 2(c) 3(b) 4(d) 5(a) 6(a)7. 1.one of the most recognizable2.to everyone’s astonishment3.Yes,absolutely4.That’s absolutely right5.I’m not convinced you’re right6.As you might expect7.ExactlyEveryday English8. 1(a) 2(a) 3(b) 4(a)Outside viewWatching and understanding2. size,architecture,train system,sculpture,airport,lake shoreline,music,sports teams3. 1(a) 2(b) 3(a) 4(c) 5(a) 6(d)4. 1. the third largest2.18713.curtains of glass4.15 years5.70 seconds6.840 flights7.29 miles of8.a wonderful sports historyListening inListening and understandingPassage 12. terminal 3: the newest terminal of Beijing AirportMarch XXXX: date it became operationalNorman Foster: a famous British architectThree Kilometres: extent of the terminalThree and a half years: time it took to build the new terminalRed and gold :traditional Chinese colours usedSaving energy : reason for the roof design19000 pieces of luggage : number per hour the baggage system can handle3. the true statements are: 2,4,5 and 64. 1.became operational in March XXXX2.glass and steel3.light and heat /19,000 pieces ofte Dcember XXXX5.French architect6.the amount of sunlight7.glass curtain8.the gardens and treesPassage 26. 1(e) 2(a) 3(d) 4(b) 5(c) 1-3-4-2-5Listening and understanding7. 1.He is one of Spain’s great architect2.Bones3.The Dancing House4.Two5.Thirty-three years6.It is the tallest hotel in the world and it looks like a sail7.19978.StuccoUnit 9Starting point2. 1(a) 2(b)Inside viewConversation 12. latest squeeze: girlfriendHacked off with : tired of,dissatisfied withFancy…? Would you like …?A pint : a drink of beerDown the local : in the pubOn me : my treat / I will pay3. 1.She’s a friend from work2.An old school friend of Andy’s3.Go for a drink4.Andy’s girlfriend5.She can’t understand his accent or what he said6. He explains what Jack said to Janet4. the expressions that are used are:1,2,3,4,5,6,7,8 and 91.Hello,friend.what are you doing?2.It is a nice surprise to see you,Jack.3.How is your life progressing ?4.Quite well.5.I hope to meet you again in the pub.6.I could not understand at all.7.I have no idea what he meant.8.Wait a moment.9.Now I understand.Conversation 25. 1.(a) Janet (b)Janet (c)Joe (d)Janet (e)Joe2.It refers to the English language.3.Shakespeare.4.Andy.6. 1.(a) 2(a) 3(a) 4(c) 5(c) 6(b)7. 1. It’s hard to say2.it depends3.But on the other hand4.You know5.Take Shakespear, for example.6.Such as7.like8.a very kind person9.is very jealous10.Shakespear in the rainEveryday English8. 1(b) 2(a) 3(a) 4(b) 5(a) 6(a)Outside viewWatching and understanding2. 1.speak to Americans2.an opportunity for communication3.go out into the community4.try to learn as much about our culture5.feel more confident; appreciate our culture3. 5-3-6-2-4-14. 1.There are so many different ways of teaching English.2.It also varies as to whether you’re taking private lessons with a tutor,or if you’re ina large classroom situation.3.However, there is also an advantage to be able to take a class with students from,notjust your country , but other countries as well.4.So therefore,you can communicate with other people,which is again,what it’s allabout .5.So students really enjoy meeting each other and being forced to speak in English. 5. 1(b) 2(d) 3(a) 4(a) 5(b)Listening inPassage 1Listening and understanding2. 1.2,0002.6,0003.Australia4.three5.200 years ago6.203. 1(c) 2(b) 3(a) 4(b) 5(d) 6(d)Passage 2Listening and understanding6. 1.dog 2.bees 3.dolphins 4.Vervet monkey 5.monkey7. 1.If animals have communication systems that are like human language .2.Rules or grammar and intended meaning.3.No.4.Because they have large brains and appear to respond to one another’scommunications.5.In America.6.Hurt and sorry.7.Because another chimpanzee took her magazine.8.No.Presentation skills3. d-g-c-a-f-b-eUnit 10Inside viewConversation 11. 1.a2.d3.b4.e5.c2. 1.It’s the greatest love story .2.It’s famous for its cinemas and theatres.3.It’s one of THE great clubs in London.4.They’re unbelievably cosy.5.the history of London.6.It’s a really important part of the life of the country.7.It was great to work for .8.For giving her another chance.3. 1.how wonderful it was for me to see it2.incredible3.I’ll have a half of bitter.please4.tomorrow at midday5.to give Andy a handConversation 25. 1(b) 2(b) 3(a) 4(c)6. 1.I’ve had so much fun2.you’ve had a good time here3.can stay in touch4.you’ve been such a good friend to me5.I learned a bit at uni.6.in the futureEveryday English7. 1(a) 2(b) 3(b)Outside view2. 7-5-4-3-1-6-23. 1.Exciting jobs,right2.They’re all under 30,right3.about your diet and your nutrition4.And making a lot of money5.passionate about windsurfing6.looking at the wind7.how we’re going to prepare8.that magical balance9.not to be afraid5. Dr Green 5,6,7Jeremy 1,2,3,46. 1(a) 2(b) 3(a) 4(c) 5(c)Listening in2. 1.62-year-old2.an island3.American plane4.to be taken back home5.in surprisingly good health6.he had no family7.successful businessman8.800 dollars3. 1.The mast was broken.The rudder also broke so there there was no means of directing theboat.2.To repair his boat and sail to Hawaii.3.Near Hawaii4.By catching fish and drinking rainwater.5.Reading newspapers and watching videos on a small television.6.It floated along with no direction for four months.7.He had had a bad car accident.8.If you travel at sea you take what you find.If you are scared you will die.Listening and understanding6. 5-7-4-6-2-1-37. 1(b) 2(d) 3(a) 4(a) 5(b)。
商务英语视听说教程2：U7U8答案(姜荷梅第二版).doc
商务英语视听说教程2: U7U8答案（姜荷梅第二版）一、Unit 7 答案1. Listening (听力)Part A (第一部分)1.B2.A3.C4.B5.A6.C7.B8.CPart B (第二部分)9.conference room10.provide some training11.make a presentation12.improve their performance13.schedule a meeting14.make a reservation15.arrange a business trip16.book a flightPart C (第三部分)17.training program18.market research19.customer satisfaction20.business trip21.job interview22.team building23.product launch24.staff meeting2. Speaking (口语)Part A (第一部分)篇章内容：Steve: Hi Karen, have you finished the report?Karen: Yes, I have. I just need to double-check a few details.Steve: Great. If it’s ready, can you send it to me via email?Karen: Sure, I’ll send it to you right away.Steve: Thanks, Karen. I appreciate your hard work on this project.Karen: No problem, Steve. It was a team effort. We all worked together to get it done.Steve: That’s true. We make a great team.Karen: Absolutely. We have a lot of talented individuals on our team.Steve: We should celebrate our success. Let’s go out for lunch tomorrow.Karen: Sounds good. We can discuss future projects and ideas over lunch.Steve: Perfect. I’ll book a table at our favorite restaurant.Karen: Thanks, Steve. Looking forward to it.Steve: Me too. See you tomorrow.Karen: See you then.Part B (第二部分)题目：Discussing Upcoming Business Trips篇章内容：Mike: Hi Lisa, I heard you will be going on a business trip soon. Where will you be going?Lisa: Yes, I will be traveling to Tokyo next week.Mike: That sounds exciting. What is the purpose of your trip?Lisa: I’ll be attending a conference and meeting with our Japanese business partners.Mike: Have you made all the necessary arrangements?Lisa: Yes, I have booked my flight and hotel. I also prepared a detailed itinerary.Mike: That’s great. Is there anything I can help you with?Lisa: Actually, I have never been to Tokyo before. Do you have any recommendations for sightseeing or restaurants?Mike: Sure, I can give you some suggestions. I’ll send you an email with all the information.Lisa: Thank you, Mike. I really appreciate your help.Mike: No problem, Lisa. I hope you have a successful trip.Part C (第三部分)题目：Discussing Performance Evaluation Results篇章内容：Kate: Hi Mark, have you received your performance evaluation results?Mark: Yes, I received them this morning. How about you?Kate: I got m ine too. Let’s discuss our results and see how we can improve.Mark: Sure, let’s go through the feedback we received.Kate: Overall, my evaluation was positive. However, there are a few areas for improvement.Mark: Same here. I need to work on my time management and communication skills.Kate: It’s good that we are aware of our weaknesses. We can create a plan to address them.Mark: Definitely. We can also seek guidance from our supervisor if needed.Kate: That’s a good idea. Let’s schedule a meeting wi th him to discuss our performance goals.Mark: Great. I’ll send an email to arrange the meeting.Kate: Thank you, Mark. I’m confident we can grow and excel in our roles.二、Unit 8 答案1. Listening (听力)Part A (第一部分)1.B2.A3.C4.C5.B6.A7.B8.CPart B (第二部分)9.product promotion10.market segmentation11.advertising campaign12.customer loyalty13.brand image14.target audience15.sales strategypetitive advantagePart C (第三部分)17.market research18.product launch19.advertising budget20.sales forecast21.marketing strategy22.customer feedback23.brand awareness24.online advertising2. Speaking (口语)Part A (第一部分)篇章内容：John: Hi Lisa, have you heard about the new advertising campaign?Lisa: Yes, I have. It’s a great initiative to promote our new products.John: Definitely. The ads are catchy and the message is clear.Lisa: I agree. It will definitely grab the attention of our target audience.John: We should also leverage social media to reach a wider audience.Lisa: That’s a good idea. We can create engaging content and run targeted ads.John: We should also monitor customer feedback and respond quickly.Lisa: Absolutely. Customer satisfaction is key to building brand loyalty.John: I’m confident that this campaign will boost our sales and brand image.Lisa: Me too. Let’s work together to ensure its succe ss.John: Sounds like a plan. Let’s schedule a meeting to discuss the details.Lisa: Perfect. I’ll check our calendars and send an invitation.Part B (第二部分)题目：Discussing New Product Launch篇章内容：Emily: Hi Mike, have you heard about the new product launch?Mike: Yes, I have. The new product looks promising.Emily: Indeed. We need to create an effective marketing strategy to introduce it to the market.Mike: Agreed. We should conduct market research to identify our target audience.Emily: We also need to establish a budget for advertising and promotional activities.Mike: That’s right. We should allocate resources wisely to maximize the impact.Emily: We can leverage digital marketing channels to reach a wider audience.Mike: Absolutely. Social media and online advertising are essential in today’s digital age.Emily: We should also plan a product launch event to generate buzz and media coverage.Mike: I’ll start working on the marketing plan and get back to you with the details.Emily: Great, I’m looking forward to it. Let’s make this launch a big success.Part C (第三部分)题目：Discussing Sales Strategy篇章内容：Tom: Hi Sarah, let’s discuss our sales strategy for the upcoming quarter.Sarah: Sure, Tom. We need to set realistic sales targets to drive performance.Tom: I agree. We should also analyze market trends and adjust our strategy accordingly.Sarah: We need to identify our competitive advantage and highlight it in our sales pitch.Tom: Absolutely. Differentiating ourselves from competitors will give us an edge.Sarah: We should also focus on building long-term customer relationships to enhance customer loyalty.Tom: That’s a good point. Happy customers will recommend our products to others.Sarah: We should also train our sales team to effectively communicate the value of our products.Tom: I’ll schedule a training session to ensure our team is equipped with the necessary skills.Sarah: Thank you, Tom. Together, we can achieve our sales goals and exceed expectations.三、总结本文档为《商务英语视听说教程2: U7U8答案（姜荷梅第二版）》的答案文档，包含了Unit 7和Unit 8的听力和口语部分的答案。
商务英语视听说原文和答案解析
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing.I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for threeyears, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job? W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary试用的 period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance人寿保险 and unemployment insurance. In addition, they enjoy two-week paid holidays. W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework. Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ e xperience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账 and accounting proficiencyin English.o Reasons for leaving last job: want to find a job that is challenging. o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself? Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after Chinaentered WTO. I think working here would give me the best chance to use what I’ve learned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as lo ng as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work inan overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company. Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good mo rning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here? Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … coul d you tell me a little more about what the job entails? Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customersatisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decisi on as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are youdoing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now?Daniel: I am an engineer in a large international car corporation now. Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Dan iel. I knew you’d do something very challenging and creative. Do you need to work overtime? Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job? Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & DevelopmentDepartment. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a ple asure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department. Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you. Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived. Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, t hat’s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves? Ada Black: I’m Ada Black, responsible for management accounts. Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operationalVideo 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now. Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies.After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese[‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often? Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gainin g a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin? Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places.Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing things feeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you? Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather? Mike: It’s pretty good for this time of year. What’s it like in New York? Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope. Mike: That’s what I’m phoning about. I’ve got a meeting w ith a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center.Mike: That’s what I was thinking.Steve: You said you have t o be in Boston on Thursday? That’s the 7th? Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, rig ht?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England. Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now. (connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Pere z: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it? Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m mak ing the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the railstrike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you. (connected)Leo Miller: Mr. Miller speaki ng. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong e xtension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.) Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!He nry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said, “Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller。
2020年整理商务英语视听说听力原文.doc
Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me moreabout yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well. Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department. C: Yes, I’m Chen Bo. N ice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior stu dent at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy? C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field? C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for th e company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended? W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye. M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring. Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling. Interviewer: Our staff members regularly do six-month placements in otherbranches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job? Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development Department.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal with unfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work according ly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been eng aged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of t his company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for fin ancial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you stil l work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot ofindependence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC T extile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people. R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s righ t. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could s how you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week. Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as s oon as possible. Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? Miss: I’m afraid Mr. Matthews isn’t available.He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of th e rail strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d l ike to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory on hand now. Would y ou mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel agai n. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before themeeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600. Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales! Larry：Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know…. Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?。
商务英语视听说标准答案
商务英语视听说答案————————————————————————————————作者：————————————————————————————————日期：英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests.I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2 Inappropriate questions in job interview Key:Is that your wife, Mr. Carter? She is so beautiful. Avoid asking interviewer personal questions or making personalcomments.Could you tell me how much the new job pays? The interviewer might infer from thesequestions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them. What about the paid holidays, insurance, andthings like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based? It is also unwise to ask about things you should have already known. You areonly telling the interviewer that you haven't done your homework.Part III Language Focus Key:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: W ould I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantKey:Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerKey:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is not likely to get the job because she did poorly in the job interview.o Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your job?Key:1) I haven’t seen you for years.2) what do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging andcreative.5) I sometimes stay in the office after work to deal withunfinished tasks.6) I am still the accountant of that cosmetics company.Task 2 Describing jobsKey:1) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8) customer satisfaction9) selecting, developing and managing10) cost-effective11) on time12) of good quality13) human and material resources14) training needs15) continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilities Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; ProjectPreparation; AccountingVideo 2 Do you like your job?Key:1. self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2.Names Likes DislikesJerome making a lot more money; havinglots of independence in doingthingsfeeling tired sometimesRobin having been to a lot of places too much traveling; having very littletime tospend with his familyColin good salary and benefits noisy work environment; seldom havingtheopportunity to go outFrank new challenges; a lot ofexperienceJanet meeting a lot of new &interesting people often having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part I Warm-upGood afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tip s on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript:Key:F F T T F T F FTask 2 Leaving a messageKey:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order theyplaced last Friday. They have to make somechanges to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a message1. F F T T F2. Message 1) Will you tell him that we’ve just received yoursample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive unt il that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) CFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Millerreplied,“Oh, I’m terribly sorry for the trouble.”Unit4Key:Formal/ Informal Signal sentences1 Formal *Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2 Informal *OK, everyone is here…*So, why don’t we start with…3 Informal * Right, you know why we are here.* Maybe we should do it like this…4 Formal *Welcome to BCG, and to what I am sure will be thebeginning of a major new alliance.* Today our purpose is to…5 Informal *Right, let’s get down to business…* I suggest we deal with that…6 Formal *Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Key:• 1) Arrive at the meeting ahead of schedule.• 2) Consider using a tape recorder.• 3) Use a consistent format.• 4) Follow the agenda.• 5) Be concise.• 6) List specific outcomes.• 7) After the meeting, write a meeting report from your notes.Key:F F F T FKey:• 1) To figure out the reason for the sales drop and the actions to be taken.• 2) The salespeople are not very motivated.• 3) No, because the sales quotas are pretty high.• 4) He proposes to lower the quotas.Unit5Key:C B B C AScripts Unit 5Key:C B B C ATask 2 Receiving visitorsKey:1)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1) What is the purpose of George’s travel?George is travelling on business.2) How long is he going to stay?He will stay for about a week.3) Who has invited George to attend the trade fair?He has been invited to attend the trade fair by his business associates.4) What is in the bag? Does George have to pay duty on it?His laptop computer is in the bag. It’s duty-free.5) Are the four packs of cigarettes that George has dutiable? Why or why not?No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Key:1.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FScripts Unit 6Part II Listening and SpeakingTask 1 A presentation by an HR ManagerKey:o 1. we are hiring foro 2. business software and consulting serviceso 3. 4,000o 4. large corporationso 5. 90 million dollarso 6. pretty fasto 7. 29o 8. a large project for a bankTask 2 Company profile of OracleKey:Company Profileo Presenter: 1) Monica Lio Title of the presenter: 2) Manager of the PR Department of Oracle Chinao Status: Largest 3) enterprise software company in the world the first 4) global software giant in Chinao Established time: in 5) 1977o Headquarters: Redwood Shores, 6) Californiao Employees: 7) 42,000o Annual Revenue年营业额: 8) 11 billion dollarso Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.Part IV Viewing and SpeakingVideo 1 Making a startKey:B A D E C。
商务英语视听说答案
英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests.I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: W ould I be able to work abroad in one of your overseas branchesPart IV Viewing and SpeakingVideo 1 Applying for the position of financial consultant Key:Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the worldResult of the interview Chen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerKey:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is not likely to get the job because she did poorly in the job interview.o Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your jobKey:1) I haven’t seen you for years.2) what do you do now3) I’m in the Research and Development Department.4) I knew you’d do something very challenging andcreative.5) I sometimes stay in the office after work to deal withunfinished tasks.6) I am still the accountant of that cosmetics company. Task 2 Describing jobsKey:1) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8) customer satisfaction9) selecting, developing and managing10) cost-effective11) on time12) of good quality13) human and material resources14) training needs15) continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesKey:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; ProjectPreparation; AccountingVideo 2 Do you like your jobKey:1. self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2.Scripts Unit 3Part I Warm-upGood afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday”, “Morning or afternoon”, “Ten or eleven .” And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript:Key:F F T T F T F FTask 2 Leaving a messageKey:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed lastFriday. They have t o make some changes to the order. It’surgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageKey:1. F F T T F2. Message 1) Will you tell him that we’ve just received yoursample of the new assembly coffee table and are quite happy with itMessage 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,“Oh, I’m terribly sorry for the trouble.”Unit4Key:Key:• 1) Arrive at the meeting ahead of schedule.• 2) Consider using a tape recorder.• 3) Use a consistent format.• 4) Follow the agenda.• 5) Be concise.• 6) List specific outcomes.• 7) After the meeting, write a meeting report from your notes.Key:F F F T FKey:• 1) To figure out the reason for the sales drop and the actions to be taken.• 2) The salespeople are not very motivated.• 3) No, because the sales quotas are pretty high.• 4) He proposes to lower the quotas.Unit5Key:C B B C AScripts Unit 5Key:C B B C ATask 2 Receiving visitorsKey:1)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1) What is the purpose of George’s travelGeorge is travelling on business.2) How long is he going to stayHe will stay for about a week.3) Who has invited George to attend the trade fairHe has been invited to attend the trade fair by his business associates.4) What is in the bag Does George have to pay duty on itHis laptop c omputer is in the bag. It’s duty-free.5) Are the four packs of cigarettes that George has dutiable Why or why notNo, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Key:2. TScripts Unit 6Part II Listening and SpeakingTask 1 A presentation by an HR ManagerKey:o 1. we are hiring foro 2. business software and consulting serviceso 3. 4,000o 4. large corporationso 5. 90 million dollarso 6. pretty fasto 7. 29o 8. a large project for a bankTask 2 Company profile of OracleKey:Company Profileo Presenter: 1) Monica Lio Title of the presenter: 2) Manager of the PR Department of Oracle Chinao Status: Largest 3) enterprise software company in the world the first 4) global software giant in Chinao Established time: in 5) 1977o Headquarters: Redwood Shores, 6) Californiao Employees: 7) 42,000o Annual Revenue年营业额: 8) 11 billion dollarso Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems in 10) 1991.o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.Part IV Viewing and Speaking Video 1 Making a startKey:B A D E C。
商务英语视听说含答案
扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know〞) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company〞4. Ask inappropriate questions, eg. “Can I take time off for vacation?〞5. Self-conceit—“I have no weakness〞.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sam ple of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthe ws that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. I’ll connect you.〞2)“I’m afraid you’ve dialed the wrong extension.〞3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?〞4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.〞5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?〞3) C 4) C 5) B 6) C6)“Oh, I’m terribly sorry for the trouble.〞Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2〕He will stay for about a week.3〕He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 2Unit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controllerTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guaranteeTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly3.dropped by 50%4.continues to rise5.grows fastVideo 2Task 1A B D F GTask 21.annual turnover3.total output of washing machines4.market share of refrigerators。
商务英语视听说答案
英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests.I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industr y experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: W ould I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantKey:Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday. Video 2 Applying for the position of Sales ManagerKey:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is not likely to get the job because she did poorly in the job interview.o Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your job?Key:1) I haven’t seen you for years.2) what do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging andcreative.5) I sometimes stay in the office after work to deal withunfinished tasks.6) I am still the accountant of that cosmetics company. Task 2 Describing jobsKey:1) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8) customer satisfaction9) selecting, developing and managing10) cost-effective11) on time12) of good quality13) human and material resources14) training needs15) continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilities Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; ProjectPreparation; AccountingVideo 2 Do you like your job?Key:1. self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2.Scripts Unit 3Part I Warm-upGood afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on mak ing proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript:Key:F F T T F T F FTask 2 Leaving a messageKey:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed lastFriday. They have to make some changes to the order. It’surgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageKey:1. F F T T F2. Message 1) Will you tell him that we’ve just received yoursample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,“Oh, I’m terribly sorry for the trouble.”Unit4Key:Key:• 1) Arrive at the meeting ahead of schedule.• 2) Consider using a tape recorder.• 3) Use a consistent format.• 4) Follow the agenda.• 5) Be concise.• 6) List specific outcomes.• 7) After the meeting, write a meeting report from your notes.Key:F F F T FKey:• 1) To figure out the reason for the sales drop and the actions to be taken.• 2) The salespeople are not very motivated.• 3) No, because the sales quotas are pretty high.• 4) He proposes to lower the quotas.Unit5Key:C B B C AScripts Unit 5Key:C B B C ATask 2 Receiving visitorsKey:1)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1) What is the purpose of George’s travel?George is travelling on business.2) How long is he going to stay?He will stay for about a week.3) Who has invited George to attend the trade fair?He has been invited to attend the trade fair by his business associates.4) What is in the bag? Does George have to pay duty on it?His laptop computer is in the bag. It’s duty-free.5) Are the four packs of cigarettes that George has dutiable? Why or why not?No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Key:1.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FScripts Unit 6Part II Listening and SpeakingTask 1 A presentation by an HR ManagerKey:o 1. we are hiring foro 2. business software and consulting serviceso 3. 4,000o 4. large corporationso 5. 90 million dollarso 6. pretty fasto 7. 29o 8. a large project for a bankTask 2 Company profile of OracleKey:Company Profileo Presenter: 1) Monica Lio Title of the presenter: 2) Manager of the PR Department of Oracle Chinao Status: Largest 3) enterprise software company in the world the first 4) global software giant in Chinao Established time: in 5) 1977o Headquarters: Redwood Shores, 6) Californiao Employees: 7) 42,000o Annual Revenue年营业额: 8) 11 billion dollarso Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.Part IV Viewing and SpeakingVideo 1 Making a startKey:B A D E C。
商务英语视听说 下 参考答案
Unit OnePart I Lead-in1.1) An inquiry is a request for information.2) The importer usually inquires the exporter for information or an offer for the goods hewishes to buy.2．A quotation is merely a notice of the price of certain goods at which the seller is willing to sell.3.1) B 2) C 3) APart II Listening & Speaking 1I Listening1.Listen to the passage and fill in the blanks.customers; a newly established firm; business relations; all the necessary information; a new customer; channelsa. banksb. Chamber of Commercee. business houseg. trade directoryi. market investigationj. trade fairs and exhibitions2.Listen to the passage and fill in the missing information.the Commercial Councilor’s office; a leading exporter; a good market in our country; price;terms of payment3. Listen to the dialogue and answer the following questions.1) Who is calling the manager of the exporting department?John Smith from the Carter Trading Company.2) Why does he call the manager of the exporting department?He thinks that there might be some opportunities between the two companies.3) What does he ask the manager of the exporting department to do?He asks the manager of the exporting department to send him brochures and illustrated catalogues.4. Listen to the passage and complete the notes.1) telephone, fax, or e-mail; the type of goods you are enquiring about; give a lot ofinformation about yourself; any particular items you are interested in2) specific and state exactly what you want; samples or patterns; invited to visit a showroom3) a prompt reply would be appreciated; a regular customer; quote competitive terms and offerconcessionsPart III Listening & Speaking 2I Listening1.Listen to two passages and complete the notes.1)an action undertaken by buyers; to acquire product details; the prices of goods; the termsof payment; under what conditions the deal can be made; prompt, definite and helpful2) you should decide exactly what you want before you write; would be at a total loss torespond; without knowing your company’s needs; should narrow down the type your company would consider; 3,000 copies a month; 25 copies at any one time; what you are looking for; you motivate her response2.Listen to a letter off inquiry and fill in the missing information.your inquiry of May 20; quoted; a range of designs and colors; in your market; catalogue;might be of interest to youII Interpreting(1)A: We're thinking of placing an order for Chinese tea with you.B: Which would you prefer, black or green tea?A: Both are very popular in my country. Could I have a look at your samples?B: Sure. This is Oolong Tea from Fujian and Longjing Tea from the West Lake, …A: They are really very good in color and flavor. No wonder your tea has been well received by so many people. Could you give me some indication of your price?B: Here is our price list. All the prices on the list are subject to our final confirmation.(2)A: Good morning, sir.B: Good morning. I’ve seen your catalogue and I’m interested in your Flying Pigeon Bicycle. I think this type of bicycle will have a ready market in Canada. This is a list ofmy requirements. Could you quote us your lowest price CIF Vancouver?A: We generally quote on a FOB. basis. Just a moment. I’ll work it out for you.(3)A: Hello!B: Hello! I’ve seen your catalogue and I’m interested in some of your products.A: You chose well. These products are selling well in your neighborhood. I believe they will have a ready market at your end.B: Could I have a look at your samples?A: Sure. Here you are.B: I’m very pleased with your products. I’m considering placing an order as long as your terms and conditions are acceptable.A: Here is our price list. These products are in great demand at present. So place your order early if at all possible.Part IV Supplementary Reading1．A sales enquiry can be generated in a number of ways. It can be a phone call, a letter, call for tender, fax or e-mail, or it may be as a result of contact by a representative，through your advertising, or direct marketing.2．Sales enquiries can be divided into active enquiries and passive enquiries.3．To take the active role.4．1) Decide whether we can do what is required, and also whether we should do it.2) Produce an estimate or price accurately and quickly.3) Have a process for keeping the customer informed at various stages of the process.4) Have a well-defined system of authorization, that does not impede progress, but doesensure decisions are made by the right people.5. Generally the steps are estimating, pricing, and proposal.Unit TwoPart I Lead-in1.Match the following currencies with their abbreviationsAustralian Dollar AUDCanadian Dollar CADHong Kong Dollar HKDNew Zealand Dollar NZDU.S. Dollar USDSwiss Franc SFrEuro Dollar EURGreat Britain Pound GBPJapanese Yen JPYSingapore Dollar SGDRenminbi RMB2.Match the Incoterms with their Chinese equivalents.CFR ( Cost and Freight) 成本加运费CIF ( Cost, Insurance and Freight) 成本,保险费加运费CIP ( Carriage and Insurance Paid To) 运费和保险费付至CPT ( Carriage Paid To) 运费付至DAF ( Delivered at Frontier) 边境交货DDP ( Delivered Duty Paid) 完税后交货DDU ( Delivered Duty Unpaid) 未完税交货DES ( Delivered Ex-Ship) 目的港船上交货DEQ ( Delivered Ex-Quay) 目的港码头交货EXW ( Ex-Works) 工厂交货FAS ( Free Alongside Ship) 船边交货FCA ( Free Carrier) 货交承运人FOB ( Free on Board) 船上交货3.Open4.OpenPart II Listening & Practice 1I Listening1.Listen and write down the following quotations.1) AUD 100 per dozen EXW Guangzhou(2) CAD 200 per kilogram FCA Guangzhou(3) EUR 137 per set FOB Shanghai(4) JPY 597 per unit FAS Shanghai(5) HKD 167 per piece CFR Hong Kong(6) SGD 463 per metric ton CIF Singapore(7) USD 800 per set CPT Geneva(8) CHF 2,629 per kilogram CIP Geneva(9) USD 325 per set Delivered at Sino-Mongolian frontier(10) EUR 317 per piece DES Marseilles(11) GBP 500 per unit DEQ London(12) EUR 386 per metric ton Delivered at 5 Maple Road, Bonn, Duty Paid(13) EUR 1,000 per metric ton Delivered at Maple Road, Bonn, Duty Unpaid2.Listen to the passage and fill in the missing words or expressions.1) offer; goods; a firm offer; non-firm offer; quality or specifications; details of prices; termsof payment; packing; buyer; counter offer; offer→counter offer→counter-counter-offer2) exporting; revenue; Appropriate pricing; establish all relevant market data; a particularmarket area; adjust prices; supply and demand; rising or falling; profit margin; The quality and quantity of the products; fluctuations3. Listen to the passage and complete the notes.quotes a price; taxes; gross prices; net prices; legally binding; when prices tend to fluctuate;are subject to change; hold the goods for a certain time; to protect their reputation; discounts;a trade discount; a quantity discount; a cash discount; a loyalty discountPart III Listening & Speaking 2I Listening1.Listen and fill in the missing information.A.100 cases; 5 kilograms per case; at USD25; CFR European main ports; September, 2002;five days.B.50,000 tons; USD 225;C. 200 kilograms; USD 120; FOB Shanghai.D. subject to our final confirmation; 8111 Pure Silk Fabrics; 382913-AB; 50,000 yards; inwooden cases; USD3.7 per yard CIF London; To be made in three equal monthlyinstallments; March 23, 2002; to be opened 30 days before the time of shipment;E. letter; reply; June 1; offer; 80 metric tons; 2002 Crop; USD765 per metric ton;June; transshipment; terms and conditions; insurance; 130%2. Listen to three paragraphs and fill in the blanks1) counter-offer; offer; sellers; consider2) buyers; bid; price; commodity; made3) an intermediary; the money; 2% of commission; price reduction; ―special discount‖;promoting and expanding sales; excluded from the export price.II Interpreting(1)A: Here is our offer for 1,000 cases of jasmine tea.B: Well, your price is too high to accept. It’ll be very difficult for us to make any sales.A: You must be aware that the price of jasmine tea has been increasing.B: But Vietnamese suppliers give a lower price.A: Every one in the trade knows that our jasmine tea is far more superior.B: I don’t deny the quality of your jasmine tea. But competition is keen. Many suppliers are in fact cutting their prices trying to get a larger market share.A: So far, our product can handle the competition well. We’ve had many orders and more are coming. It just shows that our product is competitive and our price is attractive.(2)A: Here is our price list. All the prices in the list are subject to our final confirmation.B: By the way, do you allow any commission?A: Well, our prices are quoted on an FOB net basis. As a rule, we don’t allow any commission.B: But you know, we’re a commissioned agent. We do business on a commission basis.Commission transactions will surely help to push the sale of your products.A: Yet your order is really not large enough.B: What quantity would you consider to be a large shipment?A: USD 500,000 or over.B: Wow, really substantial. Well, Mr. Chen, this is our first transaction. Can you be more flexible and offer us more favorable terms? It might be possible for us to establish along-term relationship.A: O.K. We would grant you a 3% commission if you place an order of USD 400,000.B: We appreciate your concession very much. However, we can usually get a 5% commission from our European suppliers.A: Mr. Green, our price itself is already favorable. It is for our future business that we make this exception. This is the best we can do.B: All right, we’ll have to accept it.(3)A: Mr. Wright, here is our offer for 5,000 metric tons of grade A red beans, USD175 per metric ton, CIFC 5% Rotterdam.B: Your price is on the high side, Mr. Chang. It’s impossible for us to conclude any transactions at this price.A: I don’t know why you think so. Frankly speaking, we wouldn’t quote you such a low price if you were not our regular customer. I bet y ou can’t get such a favorable pricefrom other suppliers.B: We got an offer from a Thailand supplier yesterday. Their price is 3% lower.A: You must take the quality of our red beans into consideration. Every one in this trade is well aware that the Chinese Grade A red bean is of superior quality. So the price ofgrade A commodities of course must be higher than those of inferior quality. Besides,there is a strong demand for Grade A red beans. A lot of orders are pouring in from allover the world. Most of the importers think that our offer is reasonable. I believe you'llmake profits buying at this price.(4)A: Your price is 5% higher than that of the last transaction.B: You know production cost has increased a great deal recently. We also need to consider upward trends when we fix the price.A: But it will be very difficult for us to persuade our clients to buy at such a price. You'll have to reduce your price by 5%.B: Your counter-offer is far beyond my reach. We can’t s tand such a big cut.A: We make this counter-offer based on the offers from other suppliers. We made inquiries to some suppliers at the same time and found that your price is higher than the othersuppliers.B: Could we just put this problem aside? Could you give me an idea of the size of your order first?A: It will largely depend on the price you offer. If you could make a 5% reduction, we would place an order of 100,000 pieces.B: All right. Shall we move together? We reduce the price by 3% on the condition that you increase your order to 200,000 pieces. This is our rock-bottom price.A: O.K. Let’s call it a deal.Part IV Supplementary Reading1.Pricing should be postponed until all of the other aspects of the transaction have beendiscussed.2.By presenting a more comprehensive negotiating package in a well planned andorganized manner.3.The exporter should react positively by initiating discussions on non-price questions,instead of immediately offering price concessions or taking a defensive attitude.4.The importer may press the exporter to make a concession on quantity discounts,discounts for repeat orders and improved packaging and labeling (for the same price).5.The importer may object to the initial price quoted.Unit ThreePart II Listening & SpeakingI Listening1.Listen to the dialogue and answer the following questions.1) Pillowcases, Article No. 201.2) 2,000 pieces.3) No. Because pillowcases Article No. 201 are the best selling goods. They are sold out fastevery year.4) She has to pay a higher price in order to get 2,000 pieces.2.Listen to a passage and fill in the missing information.quotation of Nov. 15; with samples; quality; prices; place a trial order; Ladies’ nylon pants;20,000 pcs; USD0.20/pc; USD4000.00; Bags; 500 pcs; USD1.00/pc; USD 500.00; a good market; place further and larger orders.3．Listen to a passage and decide whether the following statements are true or false.1) F 2) T 3) F 4) F 5) T 6) T 7) F 8) TPart III Listening & Speaking 2I Listening1．Listen to three dialogues and decide whether the following statements are true (T) or false(F).1）F 2）F 3）F 4）T 5）F 6）F 7）T 8）F 9）F 10）T2．Listen to a passage and answer the following questions.1）To check that the products are available and to confirm the order with the customer.2) No.3) The stock control system.4) You send an invoice to the customer.3. Listen to a passage and fill in the blanks.1) interest; to make enquires; place an order; publicizing and promoting; client; delivery;replacements; after-sales service2) letters, faxes or e-mails; a formal order; a firm order; terms and conditions; the articlenumber; the port of destination; the payment terms; execute the orderII Interpreting(1)A: We’ve received your inquiry, Mr. Smith. But we are sorry to tell you that the goods you inquired for are out of stock. You’ll have to wait for two months.B: Two months! It will be too long. Our customers are in urgent need of the goods.A: There’s nothing we can do. Our products have been well received for their high quality and reasonable prices. So demands have often been exceeding supplies. Though we havetried to speed up production, we still can’t meet the increasing demands. So I’d like to recommend to you the HRF-279.B: Our clients are familiar with GSB-112, but not HRF-279. How do I know that it will sell well in our market?A: Don’t worry. The HRF-279 has been selling well in Europe and in Southeast Asian countries. I’m sure it will have a ready market at your end.B: I hope so.(2)(On the phone)A: We have received your sample and are very satisfied with it. We’ll be placing a trial order for 50,000 sets. The order form will reach you tomorrow.B: We’re glad to accept your order. May I remind you that the sample should be added as part of the first shipment.A: No problem. Whenever we place an order, we always ask for a sale by sample agreement, so we can be sure of the quality of the product.B: Don’t worry. Our products are always as good as the samples we send.A: Thank you. If they sell well in our market, I can promise you that substantial orders will follow.(3)A: Hi.B: Hi. Nice to see you. How’s business?A: Not bad. How’s everything?B: It is the off-season in my market, since spring festival has just passed. I found that your sales of bicycles have been falling off lately, haven’t they?A: That’s because we have switched to car accessories.B: Then, are you still handling bicycles?A: I am, but not on a large scale. Are you thinking of placing an order for some bicycles?B: I’m considering placing an order for 50,000 sets if your price is workable.Part IV Supplementary Reading1.“China’s entry into the WTO is a historic event for China’s opening and reform‖,“astrategic decision by the Chinese government faced with the situation of economic globalization, and conforms with the target of China’s opening & reform and the construction of a socialistic market economic system‖. As a landmark historical development, China’s entry into the WTO symbolizes a new phase of China’s opening and reform, and will have a significant and far-reaching impact on the economic and social development of China in the new century.2.According to WTO rules, all WTO members have the right to enjoy equal and justtreatment, and have the obligation to observe the organization’s various regulations.3.The Chinese government has promised (1) to reduce the import tariff of 5000 kinds ofgoods as of January 1st, 2002, bringing the overall tariff level down to 12% from 15.3%,with a reduction rate of up to 73%, (2) to eliminate the quota licensing management of foodstuffs, wool, cotton, acrylic fibers, polyester pellets, fertilizer, and some tires as of the 1st of January 2002. By January 1st of 2005, non-tariff measures for over 400 kinds of goods will also be eliminated.4.The Chinese government should perform the obligations of Notification and Inquiry.5.China should ―make scientific analysis and comprehensive understanding of theadvantages and disadvantages, opportunities and challenges of entry into the WTO.When faced with advantages, take opportunities and make positive use of them; with disadvantages, work hard and strive to avoid risk‖.Unit FourPart I Lead-in1.Match Column A with Column BRevocable L/C 可撤销信用证Irrevocable L/C 不可撤销信用证Sight L/C 即期信用证Usance/time L/C 远期信用证Documentary L/C 跟单信用证Clean L/C 光票/无跟单信用证Standby L/C 备用/保证信用证Revolving L/C 循环信用证Red clause L/C 红条款信用证Reciprocal L/C 对开/互开信用证2.Open3.Below is a sample of irrevocable letter of credit which illustrates the various parts of a typicalletter of credit.1. 1.2.3.2. No.3. within 21 days from B/L date4. Questions for reflection1) T/T 2) open account 3) L/C 4) D/P 5) L/C 6) escrowPart II Listening & Speaking 1I Listening1. Listen to a passage and fill in the blanks.the letter of credit; reliable; safe; buyers; sellers; buyers; the opening bank; finance; collection; Documents against Payment; Documents against Acceptance; expenses; procedures; a risk;actual payment; collecting; non-payment; shipping documents; D/P at sight; D/P after sight; immediate payment; D/P; make payment; 45; 90; the documents; pays; acceptance; promise; the financial standing of the importer is sound; have convinced; payment.2. Listen to the dialogue between the bank clerk and the customer and answer the following questions.1. To make an investigation of the financial position of the Malaysian Trading Company.2. Yes.3. RMB￥898 in total.4. The results of the investigation of the financial standing of the Malaysian TradingCompany3.Listen to a passage and decide whether the following statements are true (T) or false (F)1) F 2) T 3) T 4) F 5) F 6) T 7) T 8) F 9) F 10) TPart III Listening & Speaking 2I Listening1.Listen to a passage and fill in the missing information.export; irrevocable letter of credit; at sight; 30 days before shipment; the 15th day;documents against acceptance; the payment method; through full discussion; our imports;payment by collection.2. Listen to a dialogue and answer the following questions.A.To discount a time bill.B. A ninety-day bill for USD 9,876,000.C.Yes.D.3．Listen to a passage and decide whether the following statements are true (T) or false (F).1）T 2）F 3）F 4）T 5）TII Interpreting(1)A: When should we open the L/C?B: The L/C must reach us one month before shipment. Since the goods are supplied from stock, you’d better open the L/C as soon as possible, otherwise it may delay theshipment.A: If we open the L/C one month before shipment, it’ll tie up our money. Would 15 days do?B: I’m afraid not. It’ll take us a lot of time to get the goods ready and book shipping space.You can’t expect us to make delivery within 15 days.A: When are you going to ship the goods?B: The goods will be ready at the end of January. So if the L/C would reach us by January 1, we could deliver the goods in early February.A: Do you have any stipulations on the validity of the L/C?B: We generally require the L/C to remain valid until the fifteenth day after shipment.A: Can we use Citi Bank as our opening bank?B: No problem at all.(2)A: I’m Chen Qiang of the Guangdong Silk Import & Export Corporation. I’d like to talk to you regarding your order No.123-456 with us.B: Is there anything wrong?A: Well, shipping space is all booked up. I’m afraid we can’t deliver the goods on time.Could you extend the L/C until the end of this month?B: No problem, but please try your best to solve the problem. The goods are seasonal commodities; we’ll have to meet the Christmas selling season.A: We’ll try our best to ensure delivery in Mid-October.B: Thank you very much.A: You’re welcome..( 3 )A: So far we have already settled the problems of price, quality and quantity.Now what about the terms of payment?B: We only accept payment by irrevocable letter of credit payable against shipping documents.A: Could you be more flexible and accept D/A or D/P?B: I’m afraid not.A: Frankly speaking, we have overstocked some other goods, and our floating funds are insufficient. It’ll tie up our money to open an L/C.B: I quite understand your position. But the problem is that the world economic situation is going downward and the financial market is fluctuating. We have to dobusiness on an L/C basis so as to be guaranteed.A: Then could you accept 50% payment by L/C and the balance by D/P?B: Sorry, we are not in a position to do that, yet we could offer you more favorable terms of delivery instead.Part IV Supplementary Reading1. An experienced exporting firm extends credit cautiously. It evaluates new customers withcare and continuously monitors older accounts. Such a firm may wisely decide to decline a customer’s request for open account credit if the risk is too great and propose insteadpayment on delivery terms through a documentary sight draft or irrevocable confirmedletter of credit or even payment in advance. On the other hand, for a fully creditworthycustomer, the experienced exporter may decide to allow a month or two to pay, perhapseven on open account.2.1)Cash in advance;2)Documentary letter of credit;3)Documentary collection or draft;4)Open account; and5)Other payment mechanisms, such as consignment sales.3. Drafts that are paid upon presentation are called sight drafts. Drafts that are to be paid at alater date, often after the buyer receives the goods, are called time drafts or date drafts.4. The exporter usually expects the buyer to pay the charges for the letter of credit, but somebuyers may not agree to this added cost. In such cases, the exporter must either absorb the costs of the letter of credit or risk losing that potential sale. Letters of credit for smaller amounts can be somewhat expensive since fees can be high relative to the sale.5. In a foreign transaction, an open account can be a convenient method of payment if thebuyer is well established, has a long and favorable payment record, or has been thoroughly checked for creditworthiness. With an open account, the exporter simply bills the customer, who is expected to pay under agreed terms at a future date. Some of the largest firms abroad make purchases only on open account.Exporters contemplating a sale on open account terms should thoroughly examine the political, economic, and commercial risks. They should also consult with their bankers if financing will be needed for the transaction before issuing a pro forma invoice to a buyer.Unit Five PackingI. Lead-in1.Open2.Open3.1) gunny bags 2) foam plastic 3) keg 4) barrels5) crate 6) iron drums 7) paper bags 8) cartonsII. Listening & Speaking 1I Listening1. Listen to the first part of a passage and fill in the blanks.damage free, destination, quality wooden, customized, mode of transportation, certification, vapor, land shipment, measured, location, loaded, end products, securing2. Listen to the second part and complete the notes.Centrally located 5 miles from the International Airport; 5,500 —30,000# forklifts, overhead cranes, a cherry picker and basic rigging tools, an assortment of saws and drills, as well as a fully equipped mobile packing unit; on call 24 hours a day, 7 days a week.3. Listen to a passage, and answer the following questions.1) To protect the commodity and keep it good in quality and intact in quantity in the circulation process and to increase the market value of the goods.2) Shipping packing is also called big packing or outer packing; the function of marketing packingis to protect the goods as well as to beautify and introduce them.III Listening & Speaking 2I. Listening1. Listen to the ten sentences and write them down.1) We are to use plastic wrappers for each shirt, so they are ready for window display.2) Please use normal export containers unless you receive special instructions from our agents.3)The packing must be strong enough to withstand rough handling.4)As for the packing of the products, we’d like to use crates.5)For this kind of product we export, each item is individually packed in plastic sheets.6) Every 24 pieces are packed in a paper carton before shipping.7) This shipping mark indicates the total number of cases, the ordinal number of package and number of the bill of lading.8) Packing charge is already included in the price.9)Actually we keep making improvements in our method of packing in order to meet the keencompetition in the world market.10)Each carton is lined with waterproof paper, so the contents can’t be spoiled by dampness orrain.2. Listen to the dialogue and answer the following questions.1)Each jar will be wrapped by tissue paper placing in its individual decorative cardboard. Thenwe pack the boxes in strong cardboard twelve to a carton, separated from each other by corrugated paper dividers.2)They are fragile commodities.3)Details of weight, symbols of warnings and directions such as USE NO HOOK, STOWAW AY FROM HEA T, DONOT DROP, and FRAGILE, as well as B’s own marks.3. Listen to the passage and do the following exercises.A: 1) B 2) A 3) C 4) C 5) AB: Fill in the blanks according to the passage you’ve just heard.1. standard cartons, corrugated rolls, air bubbles, plywood boxes, masking tape, plastic andsteel straps, buckles2. Frozen goods, Perishables, Consumable items3. general cargo, personal belongings, packing, transportation, insurance facilitiesII. Interpreting(1)A: The safety of packing is something we always pay a lot of attention to. Especially for fragile commodities, we’ve got to be extra careful. Otherwise, if something unexpectedhappened, we’d be responsible and it would cause you a lot of inconvenience, too.B: You’ re right. But wouldn’t it be safer to use wooden cases?A: Surely we can if you want us to, but the charge would be much higher.B: Then, let’ s keep using cartons.A: Sure, no problem. Cartons are good enoug h for goods like this. You don’ t have to worry about it.(2)A: I’m so glad that we have the chance to do business together.B: Me too.A: I made this special trip here this time hoping to have a look at the packing of our products because in the last shipment we received, there were a few items damaged bydampness.B: I’m sorry for that. But we have taken care of it.A: Could you be more specific?B: Although we are still using cartons, we have taken measures to prevent them from dampness. We have lined them with plastic sheets on the inside. In addition, we’ve put a―keep dry‖ sign on the outside.A: That sounds good.(3)A: Do you mind if I give you a little suggestion about the inner packing of the products?B: No. Go ahead.A: Well, you know, packing affects the reputation of the products, and one important function of packing is to stimulate the buyer’s desire to buy. In addition, packing shouldgive the buyer an idea of what is packed inside. Your products are good, but yourpacking doesn’t look attractive enough to the buyer.B: Thank you very much. That’s a good suggestion and we happen to have the same view.We have just improved our packing.A: Great! Would you let me have a look?B: Sure thing. Let’s go to the sample room.IV Supplementary Reading1.No, not really.2.Customers often require rapid delivery, and faster handling speeds require protectivepackaging, while the packaging engineers and product designers would optimize the。
智慧树知到《商务英语视听说》2020见面课答案
见面课：公司推介1、Contact can be as simple as sending everyone a friendly reminder through office e-mail, phone calls, or a post card reminder through the mail.A.对B.错正确答案：对2、As a chairperson, before holding a meeting, you should also decide who should attend and what the purpose of the meeting is.A.对B.错正确答案：对3、It is ok that you begin a meeting five to seven minutes after it was scheduled.A.对B.错正确答案：错4、If your business trip is not necessary, it can be replaced by some alternatives.A.对B.错正确答案：对5、To minimize your itinerary can help you plan an efficient business trip.A.对正确答案：错6、“I’d like to choose a hospitable hotel located in the city center, which should be equipped with business center and swimming pool.” In this requirement for room, services are not mentioned?A.对B.错正确答案：对7、The basic elements of a company presentation contain greeting and self-introduction, subject, main body and Q &A session.A.对B.错正确答案：对8、Making a draft, doing brief notes and finding some pictures are the preparations before a company presentation?A.对B.错正确答案：对9、A company presentation refers to a prepared speech given on behalf of listener’s own company for marketing and other certain purposes.A.对B.错正确答案：错10、If the basic elements are covered in a company presentation, it definitely means this presentation is an effective one.B.错正确答案：错见面课：市场营销与产品推广1、Marketing is much more than selling and advertising.A.对B.错正确答案：对2、Marketing is concerned with what customers want and it should guide what is produced and offered.A.对B.错正确答案：对3、Advertisements can’t play a large part in marketing.A.对B.错正确答案：错4、To achieve profit is not the ultimate goal but profit is the bottom-line measure of a firm’s success and ability to survive.A.对B.错正确答案：错5、STP marketing is a three-step approach to building a targeted marketing plan. The “S” stands for separating.A.对B.错正确答案：错6、Advertising aims to increase sales by making a product or service known to the public and by highlighting its positive qualities.A.对B.错正确答案：对7、A company can advertise in a variety of ways, depending on how much it wishes to spend and the size and type of audience it wishes to target.A.对B.错正确答案：对8、Advertising media include:__A.televisionB.newspaperC.internetD.illboardbillboard正确答案：television;newspaper ;internet;illboardbillboard9、Marketing requires vision, creativity, imagination and _.A.sellingB.anticipationC.buyingD.view正确答案：anticipation10、Marketing includes ____, publicity, promotion, pricing, sales and distribution of the goods or services.A.advertisingB.surveyC.guidanceD.ddelivery正确答案：advertising见面课：贸易流程1、In the general trading process, the seller makes an inquiry with which the buyer makes an offer.A.对B.错正确答案：错2、Generally speaking, further orders will follow if the initial order or the trial order is satisfactory to both parties.A.对B.错正确答案：对3、During a business negotiation, we should never compromise in any area.A.对B.错正确答案：错4、In business letters, the handwritten signature is below the complimentary close.A.对B.错正确答案：对5、The body part of a business letter usually begins with reference to the previous letter received.A.对B.错正确答案：对6、An inquiry is usually without engagement.A.对B.错正确答案：对7、The basic procedure of an inquiry includes the following: inquiry, offer, counter-offer and contract.A.对B.错正确答案：错8、So far as a specific transaction is concerned, an inquiry is the first real step in business negotiations.A.对B.错正确答案：对9、A counter-offer is virtually a partial rejection of the original offer.A.对B.错正确答案：对10、Inquiries can be classified into two groups: general inquiries and special inquiries.A.对B.错正确答案：错见面课：面试1、Before your interview, you should search the company’s website or read articles about them in business trade publications.A.对B.错正确答案：对2、A a state-owned corporation is a corporate organization that owns or controls production of goods or services in two or more countries other than their home country.A.对B.错正确答案：错3、According to the company structure chart, the departments are vertical under their department head, but horizontal with other divisions in the company.A.对B.错正确答案：对4、“2Ls”of core competencies refer to learning competence and leadership competence.A.对B.错正确答案：错5、In the job interview, we should try to avoid saying that we lack some core competences.A.对B.错正确答案：对6、College students often lack skills that are valued by employers, such as critical thinking, creativity, communication, conflict resolution, and teamwork skills, which constitute the important parts of “core competencies”.A.对B.错正确答案：对7、In the job interview, the interviewer may want to know more about your career planning by asking “why do you apply for this post?”.A.对B.错正确答案：对8、In a resume, you should describe your relevant skills, qualifications, experiences, achievements and rewards with some specific statistics to support.A.对B.错正确答案：对9、When making a resume, our job intention should not be vague or general but be specific enough.A.对B.错正确答案：对10、As for educational background, we should introduce our experience in education in recent years, such as our university, our major, and our relevant curriculum.A.对B.错正确答案：对。
商务英语视听说原文和答案解析
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing.I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for threeyears, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job? W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary试用的 period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance人寿保险 and unemployment insurance. In addition, they enjoy two-week paid holidays. W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework. Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ e xperience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账 and accounting proficiencyin English.o Reasons for leaving last job: want to find a job that is challenging. o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself? Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after Chinaentered WTO. I think working here would give me the best chance to use what I’ve learned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as lo ng as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work inan overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company. Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good mo rning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here? Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … coul d you tell me a little more about what the job entails? Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customersatisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decisi on as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are youdoing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now?Daniel: I am an engineer in a large international car corporation now. Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Dan iel. I knew you’d do something very challenging and creative. Do you need to work overtime? Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job? Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & DevelopmentDepartment. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a ple asure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department. Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you. Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived. Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, t hat’s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves? Ada Black: I’m Ada Black, responsible for management accounts. Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operationalVideo 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now. Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies.After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese[‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often? Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gainin g a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin? Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places.Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing things feeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you? Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather? Mike: It’s pretty good for this time of year. What’s it like in New York? Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope. Mike: That’s what I’m phoning about. I’ve got a meeting w ith a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center.Mike: That’s what I was thinking.Steve: You said you have t o be in Boston on Thursday? That’s the 7th? Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, rig ht?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England. Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now. (connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Pere z: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it? Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m mak ing the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the railstrike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you. (connected)Leo Miller: Mr. Miller speaki ng. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong e xtension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.) Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!He nry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said, “Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller。
商务英语视听说原文与答案完整版.doc
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,XXXX from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel.I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want toapply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ e xperience in an investment banko Qualification: graduated from Peking University in XXXX majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English. o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as lo ng as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to Chinaafter China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good mo rning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … coul d you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regula r customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decisi on as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Dan iel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m als o responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, t hat’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1）administration：rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies.After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gainin g a lot of experience! Howis your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting w ith a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have t o be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, rig ht?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as poss ible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Pere z: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of thenew assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you? Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaki ng. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!He nry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry。
(2020年7月整理)新标准视听说2u1答案.doc
Activity 1Watch the video clip and check the true statements according to the clip.1. H arvard and Cambridge are among the best universities in theworld.2. H arvard attracts the most talented students from anywhere in theUS.3. There are a number of famous schools at Harvard.4. Everyone joins in the social life of the university.5. There are lots of parties, movies, concerts, and music groups.6. S tudents can go online to use the library, do research, check thestock market, use emails, but can't use the Internet for leisurepurposes.AnswerWatch Part 1 of the video clip and complete the sentences.Voice-over: Harvard University in Cambridge is(1) one of the best universitiesin the world. We spoke to Alex Jude, the university's Head of Communications. He explained that Harvard looks forAlex: Harvard actually seeks students from around the world, the best students that we can find, to study chemistry, or study literature, or study government, or business. Our business school is particularlyso, um, and, and the Kennedy School of Government, or the John F Kennedy School of Government, so, er, we do seek very, very talentedVoice-over: We asked five students at Harvard to tell us what kind of social life they have.Ashley: Um, well relaxing is a little hard to do around here, but basically, I mean, I still, I, I live nearby anyway, so I see a lot of my friends, and ... Um,that's what I do.Adam:do anything you can. If you wanna sit in your room and study all night like my friend over here, you can also do that.Brian: Socially, like he said, it's, it's a lot of what you make it. Um, we don't have fraternities here, and so, you know, that's, it's obviously not as social.Friday or Saturday night, there, there, there will be a party. Usually we end up studying until about 10 o'clock. And then we, and then we'll go out and have fun maybe, or just watch a movie with friends, or, you know, whatever is going on for the night.Jodie: Not everyone would agree with me, obviously, but it's, I think(8) it's a fun placeto be.Interviewer: Have you made a lot of friends?Jodie: Oh, definitely.Interviewer: Mm.Jodie: Many.Interviewer: What, what do you do with your friends?Jodie: Um, well, I like to (9) go to concerts. I'm in three music groups, so Ihave lots of rehearsals (10) during the weefor that. Um, just do, you know,some fun things, on the weekend.Your answer Correct answer(1) one of the best universities one of the best universities(2) most talented students most talented students(3) well-known around the world well-known around the world(4) have open doors have open doors(5) good social life good social life(6) you want it to be you want it to be(7) on another campus on another campus(8) it's a fun place it's a fun place(9) go to concerts go to concerts(10) during the week during the weekWhere does Ashley get information for her research papers?Ashley gets information for her research papers from thelibrary system online.Your answer Correct answerlibrary system onlinelibrary system online2. H ow often does Ashley use the Internet? Ashley uses the Internet (1) 3or(2) 4times a week.Your answer Correct answer (1) 3 three / 3 (2)4four / 43. W ho uses the Internet to check their stocks?Brianuses the Internet to check his stocks.Your answer Correct answerBrianBrian4. W hat does John mostly use the Internet for? John mostly use the Internet forlesisure purposes, such as followingnews and sport or playing games.Your answer Correct answerlesisure purposesleisure purposes5. W here does John do most of his university work? John does most of his university work in the libraries.Your answer Correct answerthe librariesthe librariesSpeaker1 2 3 4 5 6 1. Who is very homesick?2. Who wants to be a universitylecturer?3. Who wants to be a journalist?4. Who has a financial problem?5. Who has made a lot of friends?6. Who has been quite lonely?QuestionsAnswers(1) What kind of radio station is it? (2) What is the question that theprogramme is asking freshers?(3) What is the first speaker doing tohelp herself in her career?(4) What has helped the secondspeaker to feel less homesick?(5) What was the third speaker'sproblem in the first few months?(6) Why is the fourth speaker feelingbetter now?(7) What has the fifth speaker done(c) It's a university radio station. (e) How are you finding uni? (a) She is writing for the universitynewspaper.(h) He went home at Christmas fora month.(b) She didn't do enough work. (g) Because he has joined a coupleof clubs.(d) She has taken a part-time job asa waitress.(f) Work is the part that mattersQuestionsAnswersto improve her finances?(8) What part of university lifematters most to the sixth speaker?most.OxfordCambridge1. near London2. 900 years old3. founded in 12094. 39 colleges5. 31 colleges6. produced great scientists7. world-famous debating society8. comedy club FootlightsOxfordCambridge9. OUDS10. the Boat RaceListen to Passage 2 again and choose the best way to complete the sentences.1. Oxford University and Cambridge University are _____.(a) both very near London(b) both fairly near London(c) near each other(d) very far away from each other2. Cambridge University was founded as a result of a dispute between_____.(a) Oxford University teachers(b) Oxford University students and teachers(c) Oxford students(d) the university and the townspeople of Oxford3. The distance between Oxford and Cambridge is _____ miles.(a) 94(b) 92(c) 86(d) 844. In the interviews, students need to show that they are _____.(a) highly intelligent(b) creative(c) unusual(d) very logical5. The Oxford and Cambridge Boat Race takes place every year in _____.(a) March or April(b) March or May(c) April or May(d) May or June。
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扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Developmen t Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. I’ll connect you.”2)“I’m afraid you’ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?” 3) C 4) C 5) B 6) C6)“Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。