文秘专业英语.ppt
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information about your electrical toy Super Bear II. S: Uh huh. Thank you for your inquiry. That’s a new product of us which is
on good sale1 in European market. What specific information would you like to know?
a large order, we can offer you a good discount. J: Would you please send me the price list by fax? Our purchasing manager
may need it.
234. 零旧订售金单价 山 的到大岸小价
Contents
Part One
Dialogues
Part TwoUseful Expressions
Part Three
Simple Writing
Part Four Part Five
Exercises Social Etiquette
Dialogues
Dialogue One
Susan is at her office, a call from Judy Brontte, a potential client is reaching her for the inquiry of a new product. S: Susan Brown J: Judy Williams S: ABC Company. Susan Brown speaking. J: Hello. This is Judy Williams from Morgan Limited Corporation. I’d like some
components, the beginning introduction, the middle bulk of the call, and the end summing up. ❖ Say everything that you need to in order to explain your reason for calling. State when you will return the call or request that the other person call you back. If you have to leave a message, be concise. ❖ Let the other person know at the beginning of the call if you plan to use a speaker phone or record any part of the conversation.
The first impression anyone gets from you will be lasting. Your voice on the other end of a telephone line is that first impression. You need to conduct yourself in a professional manner when calling people for business purposes. Expect the same results as you would in an in-office meeting. Here are a few steps to help you along. ❖ Remember that a business telephone call is comprised of three
facsimile machine and give me a signal of receiving so that I can send it to you immediately? J: That’s good.
(After a moment, Judy got the price list.) J: Hello, Susan. By the way, what about delivery? How soon could you deliver5?
wenku.baidu.com
Part 1
Part 2
Part 3
Part 4
Part 5
Dialogues
Dialogue One
S: Sure. Just a minute, I’ll get the list for you. J: OK. S: Hello again, I have got the list before me. Would you please turn on your
your prices are favorable, our company will place the order right now. S: OK, our quotation just depends on the size of your order4 . And if you place
文秘专业英语
Unit 3
Effective Telecommunications
Study Objectives
❖ 学习用英语与公司同事､客户进行电话沟通的技巧 ❖ 学习用英语接听及拨打电话的常用语 ❖ 了解办公室接听电话的基本礼仪 ❖ 掌握电话留言及备忘录的写作格式与规范
Tips for Preparing a Business Call
1. 畅销品
Part 1
Part 2
Part 3
Part 4
Part 5
Dialogues
Dialogue One
J: Well, first of all, how much does it cost? S: The recommended retail price2 is $65. J: Would you please offer me your lowest quotation, CIF San Francisco3 . If
on good sale1 in European market. What specific information would you like to know?
a large order, we can offer you a good discount. J: Would you please send me the price list by fax? Our purchasing manager
may need it.
234. 零旧订售金单价 山 的到大岸小价
Contents
Part One
Dialogues
Part TwoUseful Expressions
Part Three
Simple Writing
Part Four Part Five
Exercises Social Etiquette
Dialogues
Dialogue One
Susan is at her office, a call from Judy Brontte, a potential client is reaching her for the inquiry of a new product. S: Susan Brown J: Judy Williams S: ABC Company. Susan Brown speaking. J: Hello. This is Judy Williams from Morgan Limited Corporation. I’d like some
components, the beginning introduction, the middle bulk of the call, and the end summing up. ❖ Say everything that you need to in order to explain your reason for calling. State when you will return the call or request that the other person call you back. If you have to leave a message, be concise. ❖ Let the other person know at the beginning of the call if you plan to use a speaker phone or record any part of the conversation.
The first impression anyone gets from you will be lasting. Your voice on the other end of a telephone line is that first impression. You need to conduct yourself in a professional manner when calling people for business purposes. Expect the same results as you would in an in-office meeting. Here are a few steps to help you along. ❖ Remember that a business telephone call is comprised of three
facsimile machine and give me a signal of receiving so that I can send it to you immediately? J: That’s good.
(After a moment, Judy got the price list.) J: Hello, Susan. By the way, what about delivery? How soon could you deliver5?
wenku.baidu.com
Part 1
Part 2
Part 3
Part 4
Part 5
Dialogues
Dialogue One
S: Sure. Just a minute, I’ll get the list for you. J: OK. S: Hello again, I have got the list before me. Would you please turn on your
your prices are favorable, our company will place the order right now. S: OK, our quotation just depends on the size of your order4 . And if you place
文秘专业英语
Unit 3
Effective Telecommunications
Study Objectives
❖ 学习用英语与公司同事､客户进行电话沟通的技巧 ❖ 学习用英语接听及拨打电话的常用语 ❖ 了解办公室接听电话的基本礼仪 ❖ 掌握电话留言及备忘录的写作格式与规范
Tips for Preparing a Business Call
1. 畅销品
Part 1
Part 2
Part 3
Part 4
Part 5
Dialogues
Dialogue One
J: Well, first of all, how much does it cost? S: The recommended retail price2 is $65. J: Would you please offer me your lowest quotation, CIF San Francisco3 . If