科特勒市场营销第十一章习题与答案复习进程

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科特勒《市场营销原理》笔记和课后习题详解 第10章~第12章【圣才出品】

科特勒《市场营销原理》笔记和课后习题详解  第10章~第12章【圣才出品】

②变动成本(variable cost)是指随着生产水平而直接变化的成本。
③总成本(total cost)是指在一定生产水平下,固定成本与变动成本的总和。管理者
制定的价格至少能够弥补既定生产水平下的总生产成本。
(2)不同生产水平下的成本
图 10-3 不同生产能力下的单位成本 规模不同,成本线不同,因此得到的成本有差异。图 10-3 表示不同生产能力下的单位 成本不同。 (3)生产经验与成本函数 经验曲线(experience curve),又称学习曲线(learning curve)是指随着生产经验 积累,平均成本不断下降,如图 10-4 所示。
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相信,以这一价格购买是值得的。 (3)基于价值的定价和基于成本的定价的比较 图 10-2 比较了基于价值的定价方法和基于成本的定价方法。
图 10-2 两种定价方法的程序 基于价值的定价方法与基于成本的定价方法不同,公司首先评价顾客的需求和价值感 知,然后基于顾客的感知价值制定目标价格。 (4)两种基于价值的定价方法 ①高价值定价(good-value pricing) 高价值定价战略是以合适的价格提供优质产品和良好的服务。 高价值定价适合的情况:推出知名品牌的便宜系列;重新设计现有的品牌,以按既定价 格提供更高的质量或者更低的价格提供相同的质量。 零售业高价值定价的主要形式:天天低价。天天低价是指日常的价格很低,但很少或者 没有临时的价格折扣。 ②价值增值定价(value-added pricing) 价值增值定价战略是公司增添了增加价值的属性和服务,以使其产品或服务差异化,支 持高于平均水平的价格。
2.定价常见的错误 (1)公司为了获得销售,总是急于降低价格,而不是说服顾客相信其产品值这个价; (2)过分强调成本,而非顾客需求; (3)定价时不考虑其他营销组合要素。

市场营销学 第十一章

市场营销学 第十一章

第十一章促销策略第一节促销组合策略一、促销与促销组合促销或促进销售, 是企业通过人员推销和非人员推销的方式,与潜在顾客进行信息沟通, 引发并刺激顾客的购买欲望, 使其产生购买行为的活动和过程。

促销的方式也称促销工具、促销手段。

促销分为两大类: 人员推销和非人员推销( 如图11-1 所示)。

(一) 促销的本质是沟通促销从本质上说是一种卖方与买方的信息传播沟通。

这种沟通不是单向的, 而是一种反复循环的、双向式的传播沟通。

图11-2揭示了信息传播沟通的一般模型。

该模型展示了8个信息传播沟通的关键因素。

其中,2个主体因素:发送者和接收者;2个工具因素:信息和媒体;3个功能因素:编码、译码和反馈;1个干扰因素:噪音。

在促销的信息传播沟通模型中, 信息沟通的主体是卖方和买方, 卖方是信息的发送者, 买方是信息的接收者。

从工具因素来看, 企业发出的与产品有关的性能、特征、价格、服务方式等信息, 总是附着于一定的信息传播媒体, 通过信息传播媒体才能传递给顾客。

编码、译码和反馈是传播沟通模型中的功能要素。

编码是发送者将要发送的信息编辑成特定的文字、图像、符号的过程; 译码是接收者将接到的编辑信息还原为语义并理解其意义的过程; 反馈是接收者将信息接收的状况返回给发送者的过程, 没有反馈, 发送者便不知道接收的状况; 噪音是干扰信息传递和反馈的各种因素, 如虚假信息、竞争者的干扰。

促销的最终目的, 是促进产品和服务的达成交易。

顾客的购买行为取决于顾客的购买力和购买动机。

在既定的购买力水平条件下, 交易能否进行关键取决于顾客的购买欲望, 而购买欲望的产生很大程度与外部的刺激与诱导密不可分。

促销在传递信息的同时,也通过各种促销手段传递着有关生活方式、时尚的大量信息, 刺激消费欲望, 触发购买动机, 进而促进购买行为。

(二) 促销组合的涵义促销组合是指企业根据促销的需要, 对广告、销售促进、宣传与人员推销等各种促销方式进行的适当选择和配合。

科特勒市场营销第十一章习题与答案

科特勒市场营销第十一章习题与答案

科特勒市场营销第十一章习题与答案Chapter 11 Pricing Strategies1) Companies facing the challenge of setting prices for the first time can choose between two broad strategies: market-penetration pricing and ________.A) market-level pricingB) market-competitive pricingC) market-skimming pricingD) market-price liningE) market-price fillingAnswer: CDiff: 2 Page Ref: 312Skill: ConceptObjective: 11-12) Of the following, which statement would NOT support a market-skimming policy for a new productA) The product's quality and image support its higher price.B) Enough buyers want the products at that price.C) Competitors are not able to undercut the high price.D) Competitors can enter the market easily.E) C and DAnswer: DDiff: 3 Page Ref: 312Skill: ConceptObjective: 11-13) A firm is using ________ when it charges a high, premium price for a new productwith the intention of reducing the price in the future.A) price skimmingB) trial pricingC) value pricingD) market-penetration pricingE) prestige pricingAnswer: ADiff: 2 Page Ref: 312Skill: ConceptObjective: 11-14) A marketer must be familiar with the five major product mix pricing situations. Which of the following is NOT one of themA) product line pricingB) optional-product pricingC) captive-product pricingD) unbundled product pricingE) by-product pricingAnswer: DDiff: 3 Page Ref: 313Skill: ConceptObjective: 11-25) A challenge for management in product line pricing is to decide on the price steps between the ________.A) various products in a lineB) product mixesC) product groupingsD) product linesE) various target marketsAnswer: ADiff: 2 Page Ref: 313Skill: ConceptObjective: 11-26) HiPoint Telephone Company uses two-part pricing for its long-distance call charges. Because this is a service, the price is broken into a fixed rate plus a ________.A) fixed rate usageB) variable usage rateC) standard usage rateD) market usage rateE) none of the aboveAnswer: BDiff: 1 Page Ref: 315Skill: ConceptObjective: 11-27) Which of the following is NOT a price adjustment strategyA) segmented pricingB) promotional pricingC) free samplesD) geographical pricingE) seasonal pricingAnswer: CDiff: 2 Page Ref: 315Skill: ConceptObjective: 11-38) Service Industries, Inc., plans to offer a price-adjustment strategy in the near future. They could consider each of the following EXCEPT ________.A) discount and allowance pricingB) segmented pricingC) physiological pricingD) promotional pricingE) location pricingAnswer: CDiff: 2 Page Ref: 315Skill: ConceptObjective: 11-39) A quantity discount is a price reduction to buyers who purchase ________.A) frequentlyB) large volumesC) close outsD) inferior merchandiseE) superior merchandiseAnswer: BDiff: 2 Page Ref: 316Skill: ConceptObjective: 11-310) Quantity discounts provide an incentive to the customer to buy ________.A) more products or services from a variety of sellersB) less from another competitorC) more from one given seller, rather than from many different sourcesD) more than he or she needsE) bundled merchandiseAnswer: CDiff: 2 Page Ref: 316Skill: ConceptObjective: 11-311) Which of the following conditions should exist for segmented pricing to be an effective strategyA) The market must be able to be segmented.B) The segments must show different degrees of demand.C) Competitors can't undersell in the segment being charged the higher price.D) All of the above.E) None of the above.Answer: DDiff: 2 Page Ref: 317Skill: ConceptObjective: 11-312) Consumers usually perceive higher-priced products as ________.A) not within reach of most peopleB) having a higher qualityC) having high profit marginsD) popular brandsE) being in the introductory stage of the product life cycleAnswer: BDiff: 2 Page Ref: 317Skill: ConceptObjective: 11-313) Michael and John both own leather jackets and are currently shopping for two new ones. They both have prices in mind and refer to them when shopping. These prices are termed ________.A) psychological pricesB) reference pricesC) comparison pricesD) price pointsE) skimmed pricesAnswer: BDiff: 2 Page Ref: 319Skill: ConceptObjective: 11-314) All of the following are typical ways a reference price might be formed in abuyer's mind EXCEPT ________.A) noting current pricesB) remembering past pricesC) assessing the buying situationD) comparing it to a new productE) influences from sellersAnswer: DDiff: 2 Page Ref: 319Skill: ConceptObjective: 11-315) What type of pricing is being used when a company temporarily prices it product below the list price or even below cost to create buying excitement and urgencyA) segmented pricingB) psychological pricingC) referent pricingD) promotional pricingE) dynamic pricingAnswer: DDiff: 1 Page Ref: 320Skill: ConceptObjective: 11-316) Promotional pricing can have all of the following adverse effects EXCEPT ________.A) creating deal-prone customersB) eroding the brand's value in the eyes of customersC) giving pricing secrets away to competitorsD) becoming addicting to both the customer and businessE) instigating industry price warsAnswer: CDiff: 2 Page Ref: 320Skill: ConceptObjective: 11-317) Durango China Company charges all customers within a given geographical areaa single total price. The more distant the area, the higher the price. This is ________.A) freight-absorption pricingB) zone pricingC) uniform-delivered pricingD) FOB-origin pricingE) bulk rate pricingAnswer: BDiff: 2 Page Ref: 321Skill: ConceptObjective: 11-318) Which of the following is the opposite of FOB-origin pricingA) basing-point pricingB) freight-absorption pricingC) uniform-delivered pricingD) freight-absorption pricingE) zone pricingAnswer: CDiff: 3 Page Ref: 321Skill: ConceptObjective: 11-319) Freight-absorption pricing is used for ________ and ________.A) market penetration; higher profit marginsB) holding on to increasingly competitive markets; higher profit marginsC) market penetration; holding on to increasingly competitive marketsD) generating temporary higher profits; discouraging competitorsE) services; installationsAnswer: CDiff: 3 Page Ref: 321Skill: ConceptObjective: 11-320) When a company charges the same rate to ship a product anywhere in the United States, it is using which form of geographic pricingA) deliveredB) factoryC) originD) uniform deliveredE) basing-pointAnswer: DDiff: 1 Page Ref: 321Skill: ConceptObjective: 11-321) When pricing internationally, most companies adjust their prices to reflect ________.A) local market conditionsB) cost considerationsC) local laws and regulationsD) exchange-rate fluctuationsE) all of the aboveAnswer: EDiff: 2 Page Ref: 323AACSB: Multicultural and DiversitySkill: ConceptObjective: 11-322) Most companies that conduct international business ________ to ________.A) adjust their prices; take local market conditions into considerationB) use promotional pricing; create excitement in new marketsC) use geographical pricing; reduce delivery costsD) set a uniform price; maintain a consistent product imageE) initiate price cuts; compensate for import tariffs and taxesAnswer: ADiff: 2 Page Ref: 323AACSB: Multicultural and DiversitySkill: ConceptObjective: 11-323) When a competitor cuts its price, a company is most likely to decide to ________ if it believes it will not lose much market share or would lose too much profit by cutting its own price.A) reduce its production costsB) reduce its marketing costsC) maintain its current prices and profit marginD) increase its marketing budget to raise the perceived value of the productE) increase its production costs to improve the quality of the product Answer: CDiff: 2 Page Ref: 326Skill: ConceptObjective: 11-424) When faced with a competitor who has cut its product's price, which of the following is typically the most efficient way for a company to maintain its own price but raise the perceived value of its offerA) improving the quality of the productB) introducing a higher-priced premium brandC) altering the company's marketing communicationsD) bundling the offer with add-onsE) distributing the product through less costly channelsAnswer: CSkill: ConceptObjective: 11-425) The Sherman, Clayton, and Robinson-Patman Acts are all federal laws that were enacted to curb the formation of ________.A) monopoliesB) oligopoliesC) competitive marketsD) international marketsE) limited partnershipsAnswer: ADiff: 2 Page Ref: 327AACSB: Ethical ReasoningSkill: ConceptObjective: 11-426) When sellers set prices after talking to competitors and engaging in collusion, they are involved in ________.A) predatory pricingB) discriminatory pricingC) price-fixingD) skimming pricingE) penetration pricingAnswer: CAACSB: Ethical ReasoningSkill: ConceptObjective: 11-427) Price discrimination is legal under which of the following conditionsA) when a manufacturer and reseller have agreed upon a specified retail price for a productB) when a manufacturer sells to retailers in different marketsC) when a seller can prove its costs are different when selling to different retailersD) when a seller advertises prices that are not actually available to consumersE) when a seller has not communicated with competitors before announcing prices Answer: CDiff: 3 Page Ref: 330AACSB: Ethical ReasoningSkill: ConceptObjective: 11-428) Mark's Markers, a manufacturer of color markers, has required its dealers to charge a specified retail price for its markers. Mark's is most likely guilty of ________.A) price-fixingB) retail price maintenanceC) price discriminationD) price collusionE) unfair price skimmingAnswer: BDiff: 2 Page Ref: 330AACSB: Ethical ReasoningSkill: ConceptObjective: 11-429) Pricing strategies tend to change and evolve as the average product passes through its life cycle.Answer: TRUEDiff: 1 Page Ref: 312Skill: ConceptObjective: 11-130) When using product bundle pricing, sellers combine several of their products and offer the bundle at an increased price for increased profit.Answer: FALSEDiff: 1 Page Ref: 315Skill: ConceptObjective: 11-232) A seasonal discount is a price reduction to buyers who buy merchandise or services while they are in season.Answer: FALSEDiff: 2 Page Ref: 316Skill: ConceptObjective: 11-333) Segmented pricing is known by other names; two of themost common are revenue management and yield management.Answer: TRUEDiff: 2 Page Ref: 317Skill: ConceptObjective: 11-334) The frequent use of promotional pricing can lead to industry price wars. Answer: TRUEDiff: 2 Page Ref: 320Skill: ConceptObjective: 11-335) The FOB-origin pricing strategy means that the goods sold are placed free on board a carrier. At that point the title and responsibility pass to the customer, who pays the freight from the factory to the destination.Answer: TRUEDiff: 3 Page Ref: 321Skill: ConceptObjective: 11-336) When Redman's Variety raised their store prices 40 percent and then ran a 20 percent off sale, Redman's was guilty of deceptive pricing.Answer: TRUEDiff: 2 Page Ref: 330AACSB: Ethical ReasoningSkill: ApplicationObjective: 11-437) Companies bringing out a new product can choose between two pricing strategies. What are they And please try to distinguish between the two (List the requirements for using these strategies).Answer: Market skimming is used to skim revenues layer by layer from the market by entering the market with high initial prices. The product's quality and image must support its higher price, and enough buyers must want the product at that price. The costs of producing a smaller volume cannot be so high that they cancel the advantage of charging more. Competitors should not be able to enter the market easily and undercut the high price. Market penetration is used to penetrate the market quickly and deeply to attract a large number of buyers quickly and win a large market share by setting a low price initially when it enters the market. The market must be highly price sensitive so that a low price produces more market growth. Production and distribution costs must fall as sales volume increases. Also, the low price must help keep out competition and be maintained over time.Diff: 2 Page Ref: 312-313AACSB: Analytic SkillsSkill: ApplicationObjective: 11-1。

市场营销习题1复习进程

市场营销习题1复习进程

目标市场战略习题:(一)单项选择题(在下列每小题中,选择一个最合适的答案。

)1.市场细分是20世纪50年代中期美国市场营销学者____ 提出的。

A.基恩·凯洛西尔B.鲍敦C.温德尔·斯密D.菲利普·科特勒2.同一细分市场的顾客需求具有____。

A.绝对的共同性B.较多的共同性 C.较少的共同性D.较多的差异性3.当市场上出现____时,客观上就出现了不同的细分市场。

A.集群偏好B.同质偏好 c.分散偏好D.需求偏好4.___理论的产生,使传统营销观念发生根本的变革;被西方理论家称为“市场营销革命”A.定位B.市场细分C.差异化营销 D. 4C5.某工程机械公司专门向建筑业用户提供推土机、打桩机、起重机和水泥搅拌机等建筑工地需要的机械设备,这是一种____策略。

A.市场集中化B.市场专业化C.全面市场覆盖D.产品专业化6.属于生产者市场细分变量的是____。

A.职业B.生活格调 C.收人D.采购方法7.下列____不是市场细分的原则。

A.可衡量性B.可区分性C.可对比性D.可盈利性8.不进行市场细分的目标市场战略类型是——营销战略。

A.无差异性B.集中性C.差异性D.“弥隙”性9.企业所选择的目标市场是否易于进入,是市场细分的一原则。

A.可衡量性B.可实现性C.可盈利性D.可区分性10.采用一模式的企业应具有较强的资源和营销实力。

A.市场集中化B.市场专业化C.产品专业化D.选择专业化11.采用无差异性市场营销战略的最大优点是——。

A.市场占有率高B.成本的经济性C.市场适应性强D.需求满足程度高12.集中性市场营销战略尤其适合于——。

A.跨国公司C.大型企业B.中型企业D.小型企业13.同质性较高的产品,宜采用__ 。

A.产品专业化B.市场专业化C.无差异性营销战略D.差异性营销战略14.“定位”一词是由艾尔·里斯和__—在1972年提出的。

A.菲利普·科特勒B.杰克‘特劳特C.波特D.沃伦E.基根15.重新定位,是对销路少、市场反应差的产品进行——定位。

市场营销学泰斗菲利普科特勒营销管理第十一版

市场营销学泰斗菲利普科特勒营销管理第十一版
▪ Gatekeepers make one of four decisions:
▪ Go ▪ Kill ▪ Hold ▪ Recycle
13
Managing the Development Process: Ideas
▪ Idea Generation
▪ Interacting with Others
▪ What challenges does a company face in developing new products?
▪ What organizational structures are used to manage new-product development?
▪ What are the main stages in developing new products, and how can they be managed better?
7
Organizational Arrangements
▪ New-product deployment requires specific criteria – one company established the following acceptance criteria
▪ The product can be introduced within five years ▪ The product has a market potential of at least
4
Challenges in New-Product Development
▪ Incremental innovation ▪ Disruptive technologies
▪ Why do new products fail?

(NEW)科特勒《营销管理》(第11版)课后习题详解

(NEW)科特勒《营销管理》(第11版)课后习题详解

目 录第1篇 认识营销管理第1章 定义21世纪的营销第2章 新经济中的适应营销第3章 建立顾客满意、价值和关系第2篇 分析营销机会第4章 通过市场导向的战略计划赢得市场第5章 收集信息和测量市场需求第6章 扫描营销环境第7章 分析消费者市场和购买行为第8章 分析企业市场与企业购买行为第9章 参与竞争第10章 辨认市场细分和选择目标市场第3篇 发展营销战略第11章 在产品生命周期中定位和差异化市场供应品第12章 开发新的市场供应品第13章 设计全球市场供应品第4篇 塑造市场供应品第14章 建立产品和品牌战略第15章 设计与管理服务第16章 开发定价战略与方案第5篇 管理和传送营销方案第17章 设计和管理价值网络及营销渠道第18章 管理零售、批发和市场物流第19章 管理整合营销传播第20章 管理广告、销售促进和直接营销第21章 管理销售力量第1篇 认识营销管理第1章 定义21世纪的营销一、营销辩论论点:“营销形成消费者的需要和欲望”对“营销仅仅是反映消费者的需要和欲望”。

答:需要是购买的第一个前提,描述了基本的人类要求,如食品、空气、水、服装、住所、娱乐、教育和文娱生活等;欲望是指人希望得到更深层次的需要的满足,是由需要派生出来的;需求是指针对特定产品的欲望,这种欲望必须满足两个条件:有支付能力并且愿意购买。

关于营销是创造需求还是满足需求,两种说法都有一定的合理性。

(1)营销形成消费者的需要和欲望。

这一论点着重强调了营销在刺激消费者购买方面的积极作用,营销能够影响消费者的需求和欲望,促成消费者的购买行为。

比如,创造营销就是指发现和解决顾客并没有提出要求、但他们会热情响应的问题,也就是公司比顾客走得更远一些。

例如,营销人员增强了消费者这样一个观念:一辆劳斯莱斯可以满足人们对社会地位的需要,于是有支付能力的人在这种增强了的欲望下产生购买。

从这一点出发,可以说营销活动对消费者的需求和欲望有直接的影响。

(2)营销仅仅是反映消费者的需求和欲望。

科特勒《市场营销原理》笔记和课后习题详解(定价战略)【圣才】

科特勒《市场营销原理》笔记和课后习题详解(定价战略)【圣才】

第11章定价战略11.1 复习笔记一、新产品定价战略定价战略常常随着产品生命周期的变化而变化。

导入阶段尤其具有挑战性。

公司推出新产品时面对首次定价挑战,可以采用:市场撇脂定价和市场渗透定价。

1.市场撇脂定价(market-skimming pricing)(1)撇脂定价的概念市场撇脂定价战略又称价格撇脂(price-skimming)战略,是指公司将发明的新产品推向市场时,制定很高的初始价格,在市场上一层一层地“掠夺”收益。

(2)采用撇脂定价法需要满足的特定条件①产品的质量和形象必须支持其高昂的定价,并且有足够的购买者愿意在高价位购买;②小批量生产的成本不会太高,以至于抵消高价带来的收益;③竞争对手不能轻易地进入市场和降低价格。

2.市场渗透定价(market-penetration pricing)(1)市场渗透定价法的概念市场渗透定价法是指制定一个较低的初始价格,旨在迅速和深入地渗透市场——短时间内吸引大量购买者,赢得较高的市场份额的定价方法。

(2)采用渗透定价需满足的条件①市场必须对价格高度敏感,从而低价格会产生更大的销售量和市场份额。

②产品的生产和分销成本必须随着销售量的增加而降低。

③低价必须有助于排斥竞争者,而且采取渗透定价法的公司必须保持其低价定位。

否则,价格优势仅仅是暂时的。

二、产品组合定价战略如果某产品是产品组合的一部分,其定价战略往往必须改变。

此时企业将寻求一组能够使产品组合整体利润最大化的价格。

常用的五种产品组合定价策略如表11-1所示。

表11-1 产品组合定价战略1.产品线定价(product line pricing)产品线定价是指对同一产品线内的不同产品差别定价。

在产品线定价中,管理者必须决定同一条产品线中不同产品的价格差距。

确定同一产品线中不同产品之间的价格差距,应该考虑不同产品之间的成本差异。

更重要的是,应该反映顾客对不同产品属性的感知价值。

2.备选产品定价(optional-product pricing)备选产品定价是指为与主要产品一起出售的选择性产品或附件产品定价。

《市场营销原理(第_11_版)》科特勒_课后习题答案

《市场营销原理(第_11_版)》科特勒_课后习题答案

第1章营销:管理有价值的顾客关系1. “顾客价值和满意”是了解市场和消费者需求的五大核心概念之一,其他四项核心概念是什么?这五个概念中有没有一个概念比其他概念更重要?说出支持你答案的理由。

答:(1 )其他四个核心概念是:①需要、欲望和需求:②营销供给物(产品、服务和体验):③交换和关系:④市场。

它们与“顾客价值和满意”共同构成了了解市场和消费者需求的五大核心概念,其具体定义如下:需要(need )是指人们感到缺乏的一种状态,包括:对食物、衣服、保暖和安全的基本物质需要:对归属感和情感的社会需要:对知识和自我实现的个人需要:等等。

这些需要不是营销员创造的,而是人类所固有的。

欲望(want )是由需要派生出来的一种形式,它受社会文化和人们个性的限制。

当考虑到支付能力的时候,欲望就转换为需求(demand )。

营销供给物(marketing offer)是提供给某个市场未满足某种需要和欲望的产品、服务、信息和体验的组合。

交换(exchange )是指从他人那里取得想要的物品,同时以某种物品作为回报的行为。

市场(market )指某种产品的实际购买者和潜在购买者的集合。

这些购买者都具有某种欲望或需要,并且能够通过交换得到满足。

( 2 )这五个概念,并没有哪个明显的比另外的概念更重要,但如果非要选择一个最为重要的概念出来,那么可以认为“市场”这一概念是重中之重。

因为市场是所有营销任务的最基本的关注点和目标。

而营销的核心就是基于这样的一个理念:存在一个市场,它是某种产品的实际购买者和潜在购买者的集合,这些购买者都具有某种欲望或需要,并且能够通过交换得到满足。

2. 比较下列两种营销管理理念:“推销观念”和“营销观念”。

你能举出一个仍然把“推销观念”作为营销管理理念的市场或市场类型吗?答:( 1 )推销观念(selling concept )的基本假设是:如果组织不进行大规模的促销和推销,顾客就不会购买足够多的产品。

市场营销复习与思考题参考答案

市场营销复习与思考题参考答案

"市场营销--理论、工具、实务"复习与思考参考答案第1章营销概述1.谈谈你对市场营销的理解和认识.【答】有些人片面的理解,把市场营销等同于推销。

然而推销并非是营销,推销仅仅是市场营销的内容之一。

著名管理学家彼得·德鲁克曾经指出,"可以设想,某些推销工作总是需要的,然而营销的目的就是要使推销成为多余,营销的目的在于深刻地认识和了解顾客,从而使产品或效劳完全地适合它的需要而形成产品自我销售,理想的营销会产生一个己经准备来购置的顾客,剩下的事就是如何便于顾客得到产品或效劳……〞美国营销学权威菲利普·考恃勒认为,"营销最重要的内容并非是推销,推销只不过是营销冰山上的顶点……。

正如著名学者所述,营销不是推销。

营销工作早在产品制成之前就开场了。

企业营销部门首先要确定那里有市场,市场规模如何,有哪些细分市场,消费者的偏好和购置习惯如何: 营销部门必须把市场需求情况反响给研究开发部门,让研究开发部门设计出适应该目标市场的最好的可能产品。

营销部门还必须为产品走向市场而设计定价,分销和促销方案,让消费者了解企业的产品,方便地头到产品。

在产品售出后,还要考虑提供必要的效劳,让消费者满意。

所以说,营销不是企业经营活动的某一方面,它始于产品生产之前,并一直延续到产品售出以后,贯穿于企业经营活动的全过程。

尽管有关市场营销的定义不尽一样,但从这些定义中可以归纳出以下几点:(1)市场营销是一个综合的经营管理过程,贯穿于企业经营活动全过程。

(2) 市场营销是以满足顾客需要为中心来组织企业经营活动,通过满足需要而到达企业获利和开展的目标。

(3) 市场营销以整体性的经营手段,来适应和影响需求。

综上所述,我们可以对市场营销作出这样的概括,市场营销是企业以顾客需要为出发点,有方案地组织各项经营活动,为顾客提供满意的商品和效劳而实现企业目标的过程。

2.传统营销理念与现代营销理念的根本区别是什么.【答】:两者的根本区别是核心利益点以及出发点的不同.传统营销理念是以企业为中心,企业擅长生产什么就生产什么,销售什么,一切以企业的经济利益为核心。

市场营销11章课件

市场营销11章课件

五、和谐包装 1.进行包装物的科技创新 2.绿色包装 3.加强对消费者的教育
本章小结
1.品牌的概念。品牌是用以识别某个销售者或某群销售者的产 品或 其标志,通常由文字、标记、符号、图案和颜色等要素或这些要素 的组合构成。
2.品牌策略。①品牌建立决策;②品牌归属决策;③品牌质量 决策;④品牌统分决策;⑤品牌延伸决策;⑥品牌重新定位决策; ⑦品牌防御决策;⑧国际互联网中的域名与企业商标。
(四)品牌统分决策 1.个别品牌 2.统一品牌 3.分类品牌 4.企业名称加个别品牌 (五)品牌延伸决策 品牌延伸决策指企业利用其成功品牌的声誉来推出改良产品或新 产品的策略。
(六)品牌重新定位决策
随着时间的推移,品牌在市场上的位置会有所改变,如果出现下 列情况,就有必要对品牌进行重新定位:
1)竞争者的品牌定位接近本企业的品牌,夺走了一部分市场, 使本企业品牌的市场占有率下降。
2)消费者的偏好发生变化,具有某种新偏好的顾客群已经形成, 企业面临着具有巨大吸引力的良好经营机会。
品牌重新定位,确定新的市场位置主要考虑以下两个因素: 1)品牌转移到新市场位置所需要的费用,包括改变产品质量、 包装、广告费用等。 2)品牌在新位置上所能得到的收入,其影响因素有: ① 市场范围的大小,即有多少消费者。 ② 平均购买频率,购买频率越高,销售量越大。 ③ 竞争者的数目及其实力,直接影响本企业品牌的市场占有率。 ④ 其他品牌价格水平对本企业品牌定价的约束。
(七)品牌防御决策 商标是企业的无形资产,驰名商标更是企业的巨大财富。因此, 企业在品牌与商标经营过程中要及时注册,防止被他人抢注,还要 杜绝“近似商标注册”事件的发生。而防止近似商标注册的有效方 法就是主动进行防御性注册,实施商标防御性策略。 1)在相同或类似的产品上注册或使用一系列互为关联的商标 (联合商标),以保护正在使用的商标或备用商标。 2)将同一商标在若干不同种类的产品或行业注册,以防止他人 将自己的商标运用到不同种类的产品或不同的行业上(防御性商 标)。

营销管理_科特勒_第11版中国版_第11章-产品定价:定价策略

营销管理_科特勒_第11版中国版_第11章-产品定价:定价策略
MARKETING MANAGEMENT IN CHINA
营销管理(中国版) 第11章
产品定价:定价策略
菲利普·科特勒 - 凯文·莱恩·凯勒 - 卢泰宏
Philip Kotler – Kevin Lane Keller – Lu新产品的定价策略
2.解释公司如何找到一个使产品组合总利润最高的 价格系列 3.讨论公司如何调整价格以适应不同消费者和情况 4.讨论主动变动价格和适应变动中的关键问题
11.3.1
折扣和折让定价
2.现金折扣 •数量折扣是指鼓励顾客大量购买,一次购 买数量或在一定时期内累积数量超过规定 数量或金额给予的价格折扣。 •其优点在于鼓励消费者成为企业的长期顾 客,降低生产、销售成本。
11.3.1
折扣和折让定价
3.功能折扣 •中间商在产品分销过程中所处的环节不同 ,其所承担的功能、责任和风险也不同,企 业据此给予不同的折扣称为功能折扣。 •功能折扣的比例,主要考虑中间商在分销 渠道中的地位、对生产企业产品销售的重要 性、购买批量、完成的促销功能、承担的风 险、服务水平、履行的商业责任以及产品在 分销中所经历的层次和在市场上的最终售价 ,等等。
满意定价策略(补充)
• 指企业为产品制定不高不低的价格,既 能对消费者产生一定的吸引力,又能使 企业弥补成本后还有盈利,以使企业和 消费者双方都满意的一种定价技巧和措 施。
满意定价策略(补充)
• 优点是:适中的价格被认为是合情合理 的,能较快被市场接受,消费者也比较 满意;可以避免不必要的竞争;价格在 弥补成本后还有盈利,使生产经营者也 能收回投资,为企业对产品进一步改进 并稳步调价奠定了基础。 • 缺点是:这种策略是将产品消极地推向 市场,企业往往难以灵活适应瞬息万变 的市场。

科特勒《市场营销原理》笔记和课后习题详解(全球市场)【圣才】

科特勒《市场营销原理》笔记和课后习题详解(全球市场)【圣才】

第19章全球市场19.1 复习笔记一、21世纪的全球营销全球企业(global firm)是指在一个以上的国家开展经营活动,并获得市场营销、生产、研发和融资优势的公司,而这些优势是只在国内经营的企业无法得到的。

如图19-1所示,公司在国际市场营销中面临六项主要决策。

图19-1 国际营销的主要决策二、考察全球营销环境1.国际贸易可能遇到的限制(1)外国政府可能对某些进口产品征收较高的关税和税收,旨在增加收入或保护本国企业;(2)外国政府还可能设定配额,限制某些产品的进口数量,目的是节约外汇,并保护当地的产业发展和就业机会;(3)从事国际化经营的企业也许还会遇到外汇管制,即限制外汇总量以及与其他货币兑换的汇率;(4)公司还可能面临非关税壁垒,例如对外国公司投标的偏见、限制性产品标准或者其他管制。

2.国际贸易体系(1)世界贸易组织和关贸总协定关贸总协定是一个具有61年历史的协议,致力于通过降低关税和其他国际贸易壁垒来促进世界贸易的发展。

自该协定于1947年订立以来,成员已经在一起经过了8轮谈判,重新评估贸易壁垒,为国际贸易设定新规则。

前7轮谈判将在世界范围内制成品的关税从45%降至5%。

最近一轮关贸总协定谈判,称为乌拉圭回合。

它将世界商品关税降低了30%。

该协议还拓展了关贸总协定,将覆盖范围扩大到农业和服务业,并加强了版权、专利、商标和其他知识产权的国际保护。

乌拉圭回合建立了世界贸易组织(WTO)来执行关贸总协定的规则,监督关贸总协定的实施,调解国际贸易争端,执行贸易制裁。

新一轮关贸总协定谈判(多哈谈判),于2001年末在卡塔尔的多哈举行,原来预计在2005年达成协议,但讨论至今还在继续。

(2)区域性自由贸易区一些国家以突破国际贸易的管制为共同目标而组织起来建立国家集团,形成自由贸易区或者经济集团(economic community)。

欧盟(EU)就是其中典型的代表,它于1957年成立时被称为“欧洲共同体市场”。

《国际市场营销学》第十一章习题参考答案

《国际市场营销学》第十一章习题参考答案

1.解释如下概念:成本领先战略:也叫低成本战略,是指通过有效途径,使总成本降低,以建立一种不败的竞争优势。

差异化战略:指为使企业产品、服务、企业形象等与竞争对手有明显的区别,以获得竞争优势而采取的战略。

重点集中战略:指企业或事业部将经营重点集中在市场或产品的某一部分。

大营销战略:企业为了进入特定的市场,并在那里从事业务经营,在策略上应协调地运用经济的、心理的、政治的、公共关系等手段,以博得外国或地方各方面的合作与支持,从而达到预期目的。

战略联盟:两个以上的企业为了实现优势互补、提高竞争力及扩大国际市场的共同目标而制定的双边或多边的长期或短期的合作协议。

水平战略联盟:双方可能是同一市场上的合作企业或潜在竞争者,此类联盟通常重视研究与开发,降低或共担风险,加速新技术的扩散,减少进入市场的障碍,甚至在某些情况下进入对方的市场范围,提高产品竞争力,改进质量,以便更为迅速地适应消费者需求。

垂直战略联盟:是由生产、分配过程中处于不同阶段的经营公司所建立的。

通过这种联盟进行合作能够减少或防止非对称信息的不利影响,有助于实施产业政策,能够消除供应的不确定性,减少由于产品价格的市场波动所造成的损失。

2.产业结构分析在竞争环境分析中各有何种地位?它包括哪些内容?答:“竞争”是企业成败的核心,决定了企业的创新、文化凝聚力、执行效率等与企业整体表现息息相关的各种活动,“竞争战略”则是要使企业在最基本的战场(产业)上找出最有利的竞争位置,因此,竞争战略的目的就在于:针对产业竞争的决定因素建立起能获利、持久的竞争位置。

产业内部的竞争状态取决于五种基本竞争作用力即新进入者的威胁、买方、卖方、替代品的威胁及产业竞争对手。

3.国际市场竞争的一般战略包括哪些?答:总成本领先战略、差异化战略、重点集中战略。

4.试举实例说明企业如何利用大营销竞争战略打开封闭的国际市场?答:以中国铁建股份有限公司打开非洲市场为例,中国铁路建设行业在开拓非洲市场的过程中,一方面和当地政府及官员保持了良好的关系,另一方面为当地带来了先进的建设经验,大量的雇佣了当地员工,促进了当地经济发展。

市场营销第十一章中英双语知识点总结

市场营销第十一章中英双语知识点总结
在规定时间内或大量购买时直接降低价格。
Allowance
津贴
Promotional money paid by manufacturers to retailers in return for an agreement to feature the manufacturer's products in some way.
Captive-product pricing
自有产品定价
Setting a price for products that must be used along with a main product, such as blades for a razor and games for a video game console.
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科特勒市场营销第十一章习题与答案Chapter 11 Pricing Strategies1) Companies facing the challenge of setting prices for the first time can choose between two broad strategies: market-penetration pricing and ________.A) market-level pricingB) market-competitive pricingC) market-skimming pricingD) market-price liningE) market-price fillingAnswer: CDiff: 2 Page Ref: 312Skill: ConceptObjective: 11-12) Of the following, which statement would NOT support a market-skimming policy for a new product?A) The product's quality and image support its higher price.B) Enough buyers want the products at that price.C) Competitors are not able to undercut the high price.D) Competitors can enter the market easily.E) C and DAnswer: DDiff: 3 Page Ref: 312Skill: ConceptObjective: 11-13) A firm is using ________ when it charges a high, premium price for a new product with the intention of reducing the price in the future.A) price skimmingB) trial pricingC) value pricingD) market-penetration pricingE) prestige pricingAnswer: ADiff: 2 Page Ref: 312Skill: ConceptObjective: 11-14) A marketer must be familiar with the five major product mix pricing situations. Which of the following is NOT one of them?A) product line pricingB) optional-product pricingC) captive-product pricingD) unbundled product pricingE) by-product pricingAnswer: DDiff: 3 Page Ref: 313Skill: Concept5) A challenge for management in product line pricing is to decide on the price steps between the ________.A) various products in a lineB) product mixesC) product groupingsD) product linesE) various target marketsAnswer: ADiff: 2 Page Ref: 313Skill: ConceptObjective: 11-26) HiPoint Telephone Company uses two-part pricing for its long-distance call charges. Because this is a service, the price is broken into a fixed rate plus a ________.A) fixed rate usageB) variable usage rateC) standard usage rateD) market usage rateE) none of the aboveAnswer: BDiff: 1 Page Ref: 315Skill: ConceptObjective: 11-27) Which of the following is NOT a price adjustment strategy?A) segmented pricingB) promotional pricingC) free samplesD) geographical pricingE) seasonal pricingAnswer: CDiff: 2 Page Ref: 315Skill: ConceptObjective: 11-38) Service Industries, Inc., plans to offer a price-adjustment strategy in the near future. They could consider each of the following EXCEPT ________.A) discount and allowance pricingB) segmented pricingC) physiological pricingD) promotional pricingE) location pricingAnswer: CDiff: 2 Page Ref: 315Skill: Concept9) A quantity discount is a price reduction to buyers who purchase ________.A) frequentlyB) large volumesC) close outsD) inferior merchandiseE) superior merchandiseAnswer: BDiff: 2 Page Ref: 316Skill: ConceptObjective: 11-310) Quantity discounts provide an incentive to the customer to buy ________.A) more products or services from a variety of sellersB) less from another competitorC) more from one given seller, rather than from many different sourcesD) more than he or she needsE) bundled merchandiseAnswer: CDiff: 2 Page Ref: 316Skill: ConceptObjective: 11-311) Which of the following conditions should exist for segmented pricing to be an effective strategy?A) The market must be able to be segmented.B) The segments must show different degrees of demand.C) Competitors can't undersell in the segment being charged the higher price.D) All of the above.E) None of the above.Answer: DDiff: 2 Page Ref: 317Skill: ConceptObjective: 11-312) Consumers usually perceive higher-priced products as ________.A) not within reach of most peopleB) having a higher qualityC) having high profit marginsD) popular brandsE) being in the introductory stage of the product life cycleAnswer: BDiff: 2 Page Ref: 317Skill: ConceptObjective: 11-313) Michael and John both own leather jackets and are currently shopping for two new ones. They both have prices in mind and refer to them when shopping. These prices are termed________.A) psychological pricesB) reference pricesC) comparison pricesD) price pointsE) skimmed pricesAnswer: BDiff: 2 Page Ref: 319Skill: ConceptObjective: 11-314) All of the following are typical ways a reference price might be formed in a buyer's mind EXCEPT ________.A) noting current pricesB) remembering past pricesC) assessing the buying situationD) comparing it to a new productE) influences from sellersAnswer: DDiff: 2 Page Ref: 319Skill: ConceptObjective: 11-315) What type of pricing is being used when a company temporarily prices it product below the list price or even below cost to create buying excitement and urgency?A) segmented pricingB) psychological pricingC) referent pricingD) promotional pricingE) dynamic pricingAnswer: DDiff: 1 Page Ref: 320Skill: ConceptObjective: 11-316) Promotional pricing can have all of the following adverse effects EXCEPT ________.A) creating deal-prone customersB) eroding the brand's value in the eyes of customersC) giving pricing secrets away to competitorsD) becoming addicting to both the customer and businessE) instigating industry price warsAnswer: CDiff: 2 Page Ref: 320Skill: ConceptObjective: 11-317) Durango China Company charges all customers within a given geographical area a single total price. The more distant the area, the higher the price. This is ________.A) freight-absorption pricingB) zone pricingC) uniform-delivered pricingD) FOB-origin pricingE) bulk rate pricingAnswer: BDiff: 2 Page Ref: 321Skill: ConceptObjective: 11-318) Which of the following is the opposite of FOB-origin pricing?A) basing-point pricingB) freight-absorption pricingC) uniform-delivered pricingD) freight-absorption pricingE) zone pricingAnswer: CDiff: 3 Page Ref: 321Skill: ConceptObjective: 11-319) Freight-absorption pricing is used for ________ and ________.A) market penetration; higher profit marginsB) holding on to increasingly competitive markets; higher profit marginsC) market penetration; holding on to increasingly competitive marketsD) generating temporary higher profits; discouraging competitorsE) services; installationsAnswer: CDiff: 3 Page Ref: 321Skill: ConceptObjective: 11-320) When a company charges the same rate to ship a product anywhere in the United States, it is using which form of geographic pricing?A) F.O.B. deliveredB) F.O.B. factoryC) F.O.B. originD) uniform deliveredE) basing-pointAnswer: DDiff: 1 Page Ref: 321Skill: ConceptObjective: 11-321) When pricing internationally, most companies adjust their prices to reflect ________.A) local market conditionsB) cost considerationsC) local laws and regulationsD) exchange-rate fluctuationsE) all of the aboveAnswer: EDiff: 2 Page Ref: 323AACSB: Multicultural and DiversitySkill: ConceptObjective: 11-322) Most companies that conduct international business ________ to ________.A) adjust their prices; take local market conditions into considerationB) use promotional pricing; create excitement in new marketsC) use geographical pricing; reduce delivery costsD) set a uniform price; maintain a consistent product imageE) initiate price cuts; compensate for import tariffs and taxesAnswer: ADiff: 2 Page Ref: 323AACSB: Multicultural and DiversitySkill: ConceptObjective: 11-323) When a competitor cuts its price, a company is most likely to decide to ________ if it believes it will not lose much market share or would lose too much profit by cutting its own price.A) reduce its production costsB) reduce its marketing costsC) maintain its current prices and profit marginD) increase its marketing budget to raise the perceived value of the productE) increase its production costs to improve the quality of the productAnswer: CDiff: 2 Page Ref: 326Skill: ConceptObjective: 11-424) When faced with a competitor who has cut its product's price, which of the following is typically the most efficient way for a company to maintain its own price but raise the perceived value of its offer?A) improving the quality of the productB) introducing a higher-priced premium brandC) altering the company's marketing communicationsD) bundling the offer with add-onsE) distributing the product through less costly channelsAnswer: CDiff: 3 Page Ref: 326Skill: ConceptObjective: 11-425) The Sherman, Clayton, and Robinson-Patman Acts are all federal laws that were enacted to curb the formation of ________.A) monopoliesB) oligopoliesC) competitive marketsD) international marketsE) limited partnershipsAnswer: ADiff: 2 Page Ref: 327AACSB: Ethical ReasoningSkill: ConceptObjective: 11-426) When sellers set prices after talking to competitors and engaging in collusion, they are involved in ________.A) predatory pricingB) discriminatory pricingC) price-fixingD) skimming pricingE) penetration pricingAnswer: CDiff: 2 Page Ref: 328AACSB: Ethical ReasoningSkill: ConceptObjective: 11-427) Price discrimination is legal under which of the following conditions?A) when a manufacturer and reseller have agreed upon a specified retail price for a productB) when a manufacturer sells to retailers in different marketsC) when a seller can prove its costs are different when selling to different retailersD) when a seller advertises prices that are not actually available to consumersE) when a seller has not communicated with competitors before announcing prices Answer: CDiff: 3 Page Ref: 330AACSB: Ethical ReasoningSkill: ConceptObjective: 11-428) Mark's Markers, a manufacturer of color markers, has required its dealers to charge a specified retail price for its markers. Mark's is most likely guilty of ________.A) price-fixingB) retail price maintenanceC) price discriminationD) price collusionE) unfair price skimmingAnswer: BDiff: 2 Page Ref: 330AACSB: Ethical ReasoningSkill: ConceptObjective: 11-429) Pricing strategies tend to change and evolve as the average product passes through its life cycle.Answer: TRUEDiff: 1 Page Ref: 312Skill: ConceptObjective: 11-130) When using product bundle pricing, sellers combine several of their products and offer the bundle at an increased price for increased profit.Answer: FALSEDiff: 1 Page Ref: 315Skill: ConceptObjective: 11-232) A seasonal discount is a price reduction to buyers who buy merchandise or services while they are in season.Answer: FALSEDiff: 2 Page Ref: 316Skill: ConceptObjective: 11-333) Segmented pricing is known by other names; two of the most common are revenue management and yield management.Answer: TRUEDiff: 2 Page Ref: 317Skill: ConceptObjective: 11-334) The frequent use of promotional pricing can lead to industry price wars.Answer: TRUEDiff: 2 Page Ref: 320Skill: ConceptObjective: 11-335) The FOB-origin pricing strategy means that the goods sold are placed free on board a carrier. At that point the title and responsibility pass to the customer, who pays the freight from the factory to the destination.Answer: TRUEDiff: 3 Page Ref: 321Skill: ConceptObjective: 11-336) When Redman's Variety raised their store prices 40 percent and then ran a 20 percent off sale, Redman's was guilty of deceptive pricing.Answer: TRUEDiff: 2 Page Ref: 330AACSB: Ethical ReasoningSkill: ApplicationObjective: 11-437) Companies bringing out a new product can choose between two pricing strategies. What are they? And please try to distinguish between the two (List the requirements for using these strategies).Answer: Market skimming is used to skim revenues layer by layer from the market by entering the market with high initial prices. The product's quality and image must support its higher price, and enough buyers must want the product at that price. The costs of producing a smaller volume cannot be so high that they cancel the advantage of charging more. Competitors should not be able to enter the market easily and undercut the high price. Market penetration is used to penetrate the market quickly and deeply to attract a large number of buyers quickly and win a large market share by setting a low price initially when it enters the market. The market must be highly price sensitive so that a low price produces more market growth. Production and distribution costs must fall as sales volume increases. Also, the low price must help keep out competition and be maintained over time.Diff: 2 Page Ref: 312-313AACSB: Analytic SkillsSkill: ApplicationObjective: 11-1。

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